{
  "intents": [
    {
      "tag": "greeting",
      "patterns": ["Hi", "Hello", "Good morning", "Good afternoon", "Hey", "Is anyone there?"],
      "responses": ["Hello! How can I assist you with your English course today?", "Hi there! What can I help you with regarding Monglish?"]
    },
    {
      "tag": "courses_offered",
      "patterns": ["What courses do you offer?", "Tell me about your courses", "Do you offer any English courses?", "What types of English courses are available?"],
      "responses": ["Monglish offers a variety of English courses, including beginner, intermediate, and advanced levels. We also provide specialized courses in Business English, Conversational English, and IELTS preparation."]
    },
    {
      "tag": "course_duration",
      "patterns": ["How long are the courses?", "What is the duration of the courses?", "How many weeks is the course?", "What is the length of your courses?"],
      "responses": ["Our courses vary in length. Typically, each level lasts 8 to 12 weeks, depending on the intensity of the program you choose."]
    },
    {
      "tag": "course_fees",
      "patterns": ["How much do the courses cost?", "What are the fees for your courses?", "What is the price of your English courses?", "Can you tell me the course fee?"],
      "responses": ["The fees for our courses vary depending on the level and type of course. Please visit our website or contact us directly for the most accurate and up-to-date pricing."]
    },
    {
      "tag": "enrollment_process",
      "patterns": ["How do I enroll?", "What is the enrollment process?", "How can I sign up for a course?", "What are the steps to join a course?"],
      "responses": ["To enroll in a Monglish course, you can sign up through our website by selecting the course you're interested in and following the registration instructions. Alternatively, you can visit our center or contact us for assistance."]
    },
    {
      "tag": "course_schedule",
      "patterns": ["What is the course schedule?", "When are the classes held?", "Do you have evening classes?", "What time are the classes?"],
      "responses": ["We offer flexible scheduling options, including morning, afternoon, and evening classes. You can choose the time that best fits your schedule."]
    },
    {
      "tag": "instructors",
      "patterns": ["Who are the instructors?", "Tell me about your teachers", "Are your instructors native speakers?", "Who will be teaching the course?"],
      "responses": ["Our instructors are highly qualified and experienced professionals, including both native and non-native English speakers. They are dedicated to helping you achieve your language goals."]
    },
    {
      "tag": "refund_policy",
      "patterns": ["What is your refund policy?", "Can I get a refund if I cancel?", "Do you offer refunds?", "What happens if I want to withdraw?"],
      "responses": ["Monglish offers a refund policy that allows you to cancel your enrollment within the first week of the course for a full refund. Please refer to our terms and conditions for more details."]
    },
    {
      "tag": "course_materials",
      "patterns": ["What materials are provided?", "Do you provide textbooks?", "What resources will I get?", "Are there any additional materials?"],
      "responses": ["We provide all necessary course materials, including textbooks, workbooks, and access to online resources. Some courses may also include supplementary materials."]
    },
    {
      "tag": "contact_information",
      "patterns": ["How can I contact you?", "What is your phone number?", "Where is your office?", "Can I visit your office?", "How do I get in touch?"],
      "responses": ["You can contact us via phone at [Your Phone Number], email at [Your Email Address], or visit our office at [Your Office Address]. We look forward to hearing from you!"]
    },
    {
      "tag": "online_courses",
      "patterns": ["Do you offer online courses?", "Can I take courses online?", "What online learning options do you have?", "Are your courses available remotely?"],
      "responses": ["Yes, Monglish offers a range of online courses that you can take from the comfort of your home. Our online platform is easy to use and provides the same high-quality learning experience as our in-person classes."]
    },
    {
      "tag": "certification",
      "patterns": ["Do you provide certificates?", "Will I get a certificate?", "Is there a certificate after the course?", "What kind of certification do you offer?"],
      "responses": ["Upon successful completion of our courses, you will receive a certificate of achievement from Monglish, recognizing your progress and proficiency."]
    },
    {
      "tag": "location",
      "patterns": ["Where are you located?", "What is your address?", "Where can I find you?", "What is your office location?"],
      "responses": ["We are located at [Your Address]. You can visit us during our office hours for any inquiries or assistance."]
    },
    {
      "tag": "class_size",
      "patterns": ["What is the class size?", "How many students per class?", "Is it a large class?", "How many people will be in my class?"],
      "responses": ["Our class sizes are kept small, typically between 8 to 15 students, to ensure personalized attention and effective learning."]
    },
    {
      "tag": "payment_methods",
      "patterns": ["What payment methods do you accept?", "How can I pay?", "Do you accept credit cards?", "Can I pay in installments?"],
      "responses": ["We accept various payment methods, including credit cards, bank transfers, and cash. Installment plans are also available for some courses."]
    }
  ]
}