chat_history: ['Not too long ago, I took a trip on a plane. The airline lost my whole suitcase!', 'Oh man! how long did it take to get your stuff back?', "The whole vacation! I was so upset! I didn't have anything to wear for the duration."]
sys_response: Oh wow, that can sure put a damper on things.
situation: An airline once lost my whole suitcase, it made me so upset!