chat_history: ['The other night I found my cat laying dead in the side of the road', "I'm so sorry for your loss, it isn't easy losing a pet. How are you doing?", "It's tough. I was crying so hard that I had to call my husband to come pick us up"]
sys_response: Understandably so. I hope you feel better soon.
situation: I found my cat dead on the side of the road. I was so hurt and distraught I couldn't even drive home