chat_history: ['So, i may be in the market for a new laptop or a repair at least, thanks to a little mishap.', 'Oh no! What happened to your laptop? if you get a new one which one are you looking at?', 'My daughter tripped on the cord and it smashed on the ground, not sure if it can be saved. I was pretty angry.']
sys_response: Ouch, What a pain that is! I can imagine, i would be the exact same in that situation.
situation: My daughter was running through the house like usual the other day. She tripped on my laptop cord and pulled it off the table and the screen cracked. I was upset.