chat_history: ['I love when I need to show someone how to do something and everything goes off without a hitch.', "Oh yeah, that's always nice. Sometimes they just don't get it, though.", "Fortunately it's usually just not having the best answer for what they ask. I've learned and prepared a lot more this time."]
sys_response: Wow, you sound pretty confident! You must really know what you're talking about.
situation: Recently had a to train a new customer on how to use our system. I was readu and had an answer for everything they threw at me.