chat_history: ['It is so difficult to have a pet pass away, I really miss him.', "Aw I understand that, I have gone through that myself and it's very hard. When did this happen?", 'Over the summer, he started acting strange so we took him in for testing.']
sys_response: Oh no I'm very sorry. What kind of pet?
situation: My border collie had to be put down due to a neurological disorder that could not be treated.