chat_history: ['I was very upset when I found my kitten today.', 'why? what happened to it? is it okay?', 'No, I had to put it down. It ate a poisonous plant. He should not have been outside.']
sys_response: that sounds terrible, i hope you didn't cry alot.
situation: I found my kitten outside very ill, it had to be put down because it ate a poisonous plant.