chat_history: ["Sometimes I'm just surprised and amazed at the kindness of others. Recently, one of the maintenance men in our complex delivered a package to me, without my saying anything!", 'Wow!  What was in the package?', "It was a carpet/upholstery cleaner and is quite heavy. I'm disabled, so wouldn't have been able to carry it. They don't normally do deliveries, so I thought that was really nice of him to do that."]
sys_response: That was really nice!  What a wonderful surprise!  This act of kindness helps to restore my faith in humanity.
situation: I had a package delivered to the property management office recently. It was quite a large package and I couldn't carry it. Without saying a word, one of the maintenance men took it to my apartment for me. Is that service or is that service?!