chat_history: ['I had to replace my toilet the other day.  It was a new experience, and not altogether pleasant.', 'That sounds miserable!  Did you do it yourself?', "Yeah.  It wasn't terribly hard, but it definitely took watching a few videos to feel confident."]
sys_response: At least you saved money doing it yourself!
situation: I had to replace my toilet the other day.  It wasn't pleasant.