chat_history: ['It sounds crazy to say, but even though I was hit by a car on my bicycle, it could have been much worse.', 'Are you okay?', "I'm quite fine now (my knee has a plate and six screws). I am just glad that the driver stopped and called an ambulance!"]
sys_response: oh my gosh, a plate! That kinda sounds serious.
situation: While riding my bicycle to work, I was hit from behind by a woman in a car. She stopped, and even against my pleas (I was in shock), called for an ambulance.