chat_history: ['It was bad and ontop of it they refused to admit their mistake', 'Oh no, what happened?', 'placed an order online and the appliance place didnt have it, so they gave me something else without telling me', "Oh, that's odd! I'm sorry they didn't tell you what was going on.", 'Thanks for hearing me out. I filed a complaint at the council. I hope they listen']
sys_response: No problem! I hope so too. Good luck with that!
situation: Once i got the wrong order when i paid 600$ for my television. WHAT?