chat_history: ['I really should have switched banks a long time ago. Nobody over there knows their head from their butt!']
sys_response: I know what you mean. Once I had a bank where the teller's literally had butts for heads. It was so distracting trying to talk to them.
situation: One day my debit card suddenly stopped working.The fraud prevention said it was the bank, and the bank said it was fraud prevention. After trying to use it again, I went back to the band and was informed they would need to send me a new card.