chat_history: ['I woke up this morning and my eye is itchy and my right eyelid is drooping', 'You should probably go to the doctor about that', 'yeah I am going to see what it seems like tomorrow - not sure if something got in it that scratched it or what']
sys_response: You could have a tear on your eye. You really should get it checked out
situation: My eye is itchy and my eyelid is droopy