chat_history: ["I've had the worst week, someone stole my credit card information.", "That is awful. I've had it happen to me once before.", "Yes it's been hell, they charged over 15 thousand dollars on it. I hope my identity is fine besides the card."]
sys_response: I sure hope so, too! It is a lot of work to get it sorted out.
situation: Someone stole my credit card information. They have been charging up my card like crazy. I'm scared about my identity.