chat_history: ['We paid 600$ for a cruise, but they canceled it with not refunds one week before. so mad']
sys_response: No refunds for a cancel 1 week before? That sounds like a total scam! I would be furious. Did you ever find a way to get your money back? Because that does not sound legal!
situation: We paid 600$ for a cruise, but they canceled it with not refunds one week before. so mad