chat_history: ['Our pet cat will need to be put down soon.', 'Oh I am so sorry to hear that. Have you had it since it was a kitten?', "Yes we've had her since the begining.  She is older now and has suffered with feline AIDS for awhile."]
sys_response: That is so sad. I had a dog die unexpectedly and it tore me up.
situation: Our pet will need to be put down soon.  She has suffered a long time with feline AIDS.