chat_history: ['I really should have switched banks a long time ago. Nobody over there knows their head from their butt!', "I know what you mean. Once I had a bank where the teller's literally had butts for heads. It was so distracting trying to talk to them.", "That sounds truly bizarre! I guess I am still angry because the other day they froze my card, and due to a teller's mistake actually had to take my current card and mail me a new one!"]
sys_response: Well it was an upgrade from the bank I had where the tellers were actually robots. I can't believe the cost-cutting measures in place today!
situation: One day my debit card suddenly stopped working.The fraud prevention said it was the bank, and the bank said it was fraud prevention. After trying to use it again, I went back to the band and was informed they would need to send me a new card.