chat_history: ['One night during college I got a phone call in the middle of the night that one of my best friends had been killed in a car wreck.', 'That sounds terrible! you must have been devastated!', 'Absolutely. It was really the first time I had lost someone close to me, family or friend.']
sys_response: It was a terrible way to comes to term with dead, I'm so sorry you have to go through that.  I hope time have healed you.
situation: I got a call in the middle of the night during college that one of my best friends had been in a fatal car crash.