chat_history: ['I used to do flooring work, we had to deal with some pretty strange situations sometimes.', 'That sounds interesting.  What kinds?', 'well, one time we had to replace the subfloor where a man had died and his cats had started to eat him. was revolting.']
sys_response: Oh that's awful!
situation: I used to work a flooring job, one time we had to remove the floor where a man died, there was bodily fluids and it was gross.