chat_history: ['It was bad and ontop of it they refused to admit their mistake', 'Oh no, what happened?', 'placed an order online and the appliance place didnt have it, so they gave me something else without telling me']
sys_response: Oh, that's odd! I'm sorry they didn't tell you what was going on.
situation: Once i got the wrong order when i paid 600$ for my television. WHAT?