chat_history: ['Last year we lost our home of 20 years to a house fire.', "Oh no!  I can't even imagine that - was everyone ok?", 'Yes, thankfully everybody was safe. Nobody was even home when it happened.']
sys_response: I'm so glad that everyone was ok.  But I know that was devastating - did you rebuild?
situation: Last year we lost our home of 20 years to a house fire. We lost all of our belongings but thankfully nobody was hurt.