chat_history: ["So I had a customer sign the wrong form today. I feel kind of bad because I'll have to have them sign the right thing next time and I'll look incompetent.", "That's a bummer. At least you will be more attentive next time?", "For sure, that is a silver lining. Mistakes happen I suppose, can't expect to be perfect!"]
sys_response: Indeed. If everyone got worked up over things like that, we'd all be out of jobs.
situation: I had a customer sign the wrong form today, I feel bad because I'll have to ask them to sign something again.