chat_history: ['I have a bad experience at the supermarket the other day.', 'Oh no! What happened?', 'Someone backed into my new car.']
sys_response: Oh geez, thats terrible!  Did they run from the scene?  Hopefully they left some information.  I was in a hit and run about 4 months after I bought my new car and I felt sick that it was already hit.
situation: Someone packed into my car the other day at the supermarket and put a big dent in it. I've only had the car for 10 days.