chat_history: ['I love streaming services but sometimes they really frustrate me.', 'Oh yeah, the buffering?  Very annoying.', "Every once in awhile I get the idea to search for a movie, and almost every time it's either not listed or requires an extra charge."]
sys_response: I hear that.  Sometimes the classics are impossible to find.
situation: I love streaming services. However, I'm annoyed by the lack of movies I want to watch without having to pay extra.