chat_history: ['Found out some bad news today about my kids custody case.', "Oh no.  In those cases, it's either the best news or the worst news.", 'Yeah, it really is. Due to a technicality custody is reverting to their father.']
sys_response: I'm sorry to hear that.  Unfortunately, I know that same feeling all too well.
situation: Found out some bad news today. Due to a technicality, custody reverts back to my kids dad.