chat_history: ['It was my birthday and My friend sent me a birthday card with a gift card in a mail... i never got it, somebody stole it! and we actually have a cluster mailbox so only i can open it. it means that usps worker stole it', 'Have you tried speaking with the post office?', "i did, the lady told me they can't do anything about it because it didn't have a tracking number."]
sys_response: That's ridiculous, they should have to do something.
situation: It was my birthday and My friend sent me a birthday card with a gift card in a mail... i never got it, somebody stole it!