chat_history: ['We paid 600$ for a cruise, but they canceled it with not refunds one week before. so mad', 'No refunds for a cancel 1 week before? That sounds like a total scam! I would be furious. Did you ever find a way to get your money back? Because that does not sound legal!', "we are currently pursuing a case against them. they are a local travel company, so they dont know what they're in for"]
sys_response: I hope that you win your money back and then some, you really deserve it after all of that upset!
situation: We paid 600$ for a cruise, but they canceled it with not refunds one week before. so mad