chat_history: ['I had a bad morning when I went to check my mail.', 'Oh man...I hate checking the mail..it could be something crappy', 'Especially when you find your mailbox laying in about 10 pieces after someone knocked it down last night.']
sys_response: Oh god- Do you live in the country?
situation: Someone hit my mailbox last night and knocked it over. They didn't even have the guts to stop and tell me about it.