chat_history: ["I had a septic tank issue and called a guy that I found a business card from and had him come out. He didn't have hardly any equipment with him and sounded like he didn't know what to do."]
sys_response: Oh my goodness that sounds so bad! Did they charge you for the visit?
situation: I had a septic tank issue and called a guy that I found a business card from and had him come out. He didn't have hardly any equipment with him and sounded like he didn't know what to do.