chat_history: ["I didn't have a pen while returning a rental car to an unattended location", "Hm, that sounds interesting. I'm not really familiar with this kind of situation, since I've never had to rent a car. What exactly happened, or what did that mean?", 'Yeah I was travelling in the US and they just had a drop box where you put the keys and a form in. Luckily I asked a stranger who was passing by and they gave me a really nice pen to keep']
sys_response: Oh, so it was no big deal? At least you cared enough to stop someone and ask them about it. No harm, no foul.
situation: I needed a pen and a stranger gave me a nice silver one