chat_history: ["I just got notice that my mortgage payment has gone up this year and i'm so mad about it.", 'Oh no! That has so happened to me before! It was only by a couple dollars a month but I SO needed those couple of dollars at the time. I would be MAAADDD', 'I am, it went up 20 dollars.']
sys_response: Call the bank and get it fixed ASAP! That's got to be so annoying for you!
situation: I just got notice that my mortgage payment has gone up this year and i'm so mad about it.