chat_history: ['Ugh. I got some awful news the other day.', "That's too bad. What happened? Is everyone OK?", 'I got news that my grandfather passed away. He was old but no one saw it coming.']
sys_response: Oh I'm so sorry to hear that. I hoep your family is strong enough to support you through this.
situation: I got news that my grandfather passed away. Nobody saw it coming.