chat_history: ["I found a hair in my pizza, and now I can't eat", 'Did you take it back that is so disgusting.', 'I called them and told them about it. They said the next pizza would be free. I said no thanks.']
sys_response: I wouldn't want another either it takes one time for me to find hair, bug etc and I am done with the restaurant.
situation: I found a hair in my pizza, and now I can't eat.