chat_history: ['i recently ordered earphones online but i receive duplicate product', 'A duplicate? Like a fake?', 'yes i received a fake product , the make of earphones is very well known brand']
sys_response: That  sucks.  I'd be very upset.      You have to be careful who you order from online.  Some times if the price is too goot to be true its a fake product.
situation: i recently ordered earphones from online