chat_history: ['I work in tech support.  Every once in a while a customer will want our software to do something it either cant or is not built for.', "I've had similar experiences.  What do you end up doing?", 'I write up feedback for development. It just gets frustrating when they start to demand that I fix it.  I might be good at my job but not good enough to do a code change on the fly.']
sys_response: Have you ever had a positive experience from that cycle?
situation: I work in tech support and customers often get mad because they are trying to do something our software cannot do.  They then demand I fix it.