chat_history: ['My wife and I are trying to build a house, and keep running into delays getting the permits.', 'That sounds very frustrating.', 'It is!  The guy at the city could care less if he helps us out.']
sys_response: Hopefully you'll able to get it all sorted out soon.  I'm sure when it's done it'll be a beautiful house.
situation: We're working on building a house, and keep running into delays.  The guy at the city is completely unhelpful!