chat_history: ["So I lost the ring that my best friend gave me when he moved out of country.  We had matching ones made and it's really breaking my heart."]
sys_response: Oh no! That's so sad. I'm so sorry, I know you must feel like crap.
situation: I lost the ring my best friend gave me before he moved out of country.  He had it made just for me and I am just absolutely heartbroken over it.