chat_history: ['We order Chinese food last. The order was completely wrong but the lady seemed very helpful when we called.', 'That sucks, sorry to hear that. Did you get a refund?', "We didn't get a refund but they were able to fix the order. I was really craving Chinese!"]
sys_response: Hopefully they get your order correct the next time you order there!
situation: We order Chinese food last night. The order was completely wrong!