chat_history: ['Our mail carrier keeps leaving packages outside instead of putting them in the lobby.', 'that is frustrating, especially if the weather isnt ideal', 'Exactly! It rained the other day and my package was totally ruined.']
sys_response: that is unfortunate, im sorry that happened!
situation: Our mailman keeps leaving packages outside of the building instead of putting them in the entryway. The other day it rained and my package was ruined, and a few times my things have been stolen.