chat_history: ['I scored a 95 on my promotion exam, I was upset that I missed one question.', 'But that is an awesome grade!  You should be so proud!!!', 'Thank you, I am definitely proud! When was your last exam?']
sys_response: Oh, it's been years since I've taken an exam!  Perhaps the last one was a para-pro exam to help out in the local schools when my kids were younger - but they didn't even give me the grade - it was a pass/fail type exam (the horror of not knowing the grade though!!)
situation: I had an exam last week that determined my promotion. I knew that I would ace it.