chat_history: ['Last spring, it rained so much my basement ended up flooding.', 'oh god, what do you do at that time', 'Well, I did my best to save what I could. A lot of irreplaceable things were destroyed however, photos among other things.']
sys_response: how did you feel at that time
situation: Last year it rained so much that my basement flooded. A lot of photos and other things were destroyed that I can never replace.