chat_history: ["I accidentally dropped my phone at the screen started to glitch out and didn't want to turn on anymore. I was scared because it was a brand new phone. Thankfully after a while of it just sitting there it turned back on normally."]
sys_response: That is a huge blessing, I don't know about you but my life is pretty much keyed into my phone.
situation: I accidentally dropped my phone and the screen started glitching out and the phone didn't want to turn on anymore.