chat_history: ['My dog had cancer and the vet advised us to put our dog to sleep today.', "Damn why'd you have to tell me that...Gawd that's freakin sad, jeezus", 'I am soo upset, and worse I have to tell the kids when they get home.']
sys_response: I wish you and your fam peace happiness love and good health.
situation: We had to put our dog to sleep. I am so upset.