chat_history: ["I have an appointment for tomorrow. I'm hoping the same thing.", 'What is the appointment for?', "My cat hasn't been feeling well this past week, I think there might be something really wrong.", "Let's hope not! My prayers are with her.", "Thank you. I hope it's something that he will get over soon.", "You're welcome. It's always nerve wrecking when family is sick like that.", '5']
sys_response: I think there might be something wrong with the platform at the moment.
situation: My cat hasn't been feeling well this past week, I think there might be something really wrong.