chat_history: ["My dog got really sick and was coughing up blood last week. I didn't know what to do. I had a panic attack.", "Oh no, that's terrible!  Are both you and your dog alright now?", 'Yes, I took him to the vet and got him the help he needed. The possibility of losing my best friend had me frightened!']
sys_response: Yes, that would have frightened me too.  I'm glad he's alright now.
situation: Last week my dog got really sick.