chat_history: ['I ate such a disgusting thing the other day by accident.', 'What was it that you accidentally ate?', 'I bought a sandwich and after a few bite I noticed that there was a bunch of mold.']
sys_response: Eww that sounds horrible! Were you able to get a refund at least?
situation: I bought a sandwich the other day and found out after a few bites that it was moldy! It was so awful.