chat_history: ['We had a hail storm about a month ago. It ruined our roof so we are trying to find a good roofing company to replace it.', 'Did anyone get hurt?', 'No, thank goodness. Just a lot of car and property damage in the area.']
sys_response: Thats good, as long as no one got hurt.
situation: We need a new roof and it seems like so many roofers have good and bad reviews. Trying to find one we can trust has been hard.