chat_history: ['I ordered a new phone last week, and when the box got here it was empty.', 'That is so messed up!', 'Yeah, I was pretty upset, especially when they initially refuse to refund my money.']
sys_response: I would be so angry.
situation: I purchased a new phone online last week. When it got here, the box was empty. When I contacted the company, they initially refused to refund my money, and I got pretty angry.