chat_history: ['I waited the longest three weeks of my life to get something I ordered online.', 'That can be so aggravating. Did the company make it up to you for being so late?', 'It got worse. When it finally arrived, the box was all busted up and my item was broken. So yeah, safe to say they had a lot to make up for.']
sys_response: At least they made up for it. If they had not I wouldn't use them again.
situation: I waited three weeks for something I ordered online to get here. When it finally got here, the box was terribly damaged and the item was broken. I was so let down.