chat_history: ["My cat has terminal kidney failure. There's no cure.", 'Oh, I am so sorry! I used to have a dog we loved so much who had diabetes...we gave him insulin shots twice a day but we lost him. I can relate to how you feel...', "It really sucks. It's fairly common in cats and I sort of knew the diagnosis was coming but that doesn't make it any easier. I'm sorry to hear about your dog."]
sys_response: Our pets are our family...it's not easy to see them suffer..I feel for you. And thank you about our dog.
situation: I found out my cat has terminal kidney failure. I really don't want to lose her.