chat_history: ['I came home from work today to a disaster. My dog chewed up the new couch i just purchased.', 'Oh no, can you return it or get a refund?', 'No I didnt purchase insurance. When i saw it my blood was boiling!']
sys_response: I am sorry to hear that, I would have felt the same way.
situation: So I came home to my dog chewing up my new furniture set that cost me a fortune! I could feel my blood boiling.