chat_history: ['I have been fortunate to live a good life but I found a lump in my neck.  Most people would get it checked out immediately.  I waited.  I was scared to get the news.', 'I would absolutely be scared too. Good news or bad, I would be a worried wreck beforehand. Have you gotten it checked out yet?', 'I finally went to an ENT doctor in May.  They biopsied it, and that was the most nerve-wracking five days I have ever waited.  It WAS good news, but still had to have removed.']
sys_response: I'm so glad to hear it was good news, though!
situation: I just had a lump in my neck.  I had a biopsy and was worried it was cancerous.  Thankfully, after it was removed, it was determined to be a benign tumor.