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2018-09-08T17:39:04-04:00 | Desktop | 2 | review | I flew SIA after some years, and looked forward to the hot towel on takeoff and drink/nibbles soon after. The Singapore Girls delivered!!!
It was an old plane, but I didn't mind. The service, and food was excellent. An airline meal that I enjoyed, and didn't feel hungry after - wonderful!!
All in all, SIA - you're still the best! | Still the best..... | 0 |
2018-09-08T14:15:02-04:00 | Mobile | 2 | review | Excellent. Airline. Comfortable and very friendly hostess. You feel safe traveling Singapore airline which I have many times. One little criticism is that the food can be better and bread rolls were hard and icy cold. All round great airline | Carina 217 | 0 |
2018-09-08T11:50:37-04:00 | Desktop | 2 | review | Very comfortable flight in a very new aircraft. Crew were very helpful and friendly
Food was good . Setting was fine . | Excellent flight | 0 |
2018-09-08T10:05:58-04:00 | Desktop | 2 | review | Neat and smooth flight. Staff great and friendly. Lots of leg space. At Singspore airport a MUST see is the free Singapore night trip to see historicall sites and lights... Awesome | Singapore rocks! | 0 |
2018-09-08T06:22:42-04:00 | Desktop | 2 | review | SIA is always a wonderful airline to fly with. This time a wee bit disappointed as they were a little late on both, our journey to and from Singapore. But it was negligible. Their standard of service and attention is one of the best. To our surprise, on our outward flight we were upgraded to Business Class. This was special for me - as I was taking the holiday with my husband to celebrate my birthday there. On our return however, we flew on the Dreamliner which we had been so anxious to experience. It was a disappointment. The seats were far from comfortable ... configuration was 3 x 3 x 3 and it felt like we were rather cramped. However, there was ample room to stretch our legs. All in all a wonderful flight. | To Singapore with SIA | 0 |
2018-09-08T06:08:03-04:00 | Mobile | 2 | review | Their service was great. I had a great time and it was my first time to ride in a plane. The food that they offer was delicious. | My 1st experience in Singapore | 0 |
2018-09-08T05:05:32-04:00 | Mobile | 2 | review | Booking in at Luton was pain free. The Whizz Air staff , pleasure to meet. Very efficient, polite and helpful. No major dramas . Whizz Air plane , clean , comfortable and prompt. Cabin staff are all very helpful and have flown with whizz on several occasions and highly recommend. | Brilliant Service Whizz Air | 0 |
2018-09-08T04:19:33-04:00 | Mobile | 2 | review | Connecting flight of singapore airlines from changi airport, Singapore.
World best airlines experience ever...
Meals and service are too good...
More space and comfortabel seats...
Too good journey... | Thailand Tour | 0 |
2018-09-08T02:58:27-04:00 | Mobile | 2 | review | I have flown 10 times back and forth from the uk to australia with singapore airlines and they are always the no 1 choice to go economy with. Especially on their newer A380 where the legroom in economy is good even for me at 186cm. Second choice is qatar or etihad via mid east. Prefer singapore airport though as so spacious and lots to do. Food and service always great with singapore too. | Best to oz along with the mid east airlines | 2 |
2018-09-07T23:31:52-04:00 | Desktop | 2 | review | Always fly this airline when possible. Onboard food was quite tasty, seats as comfortable as economy seats can be, flight attendants are always polite,friendly and helpful. | Old Faithful | 0 |
2018-09-07T23:08:57-04:00 | Desktop | 2 | review | Cabin crew were courteous and served drinks/snacks quite regularly. Food & drinks were good. Flight experience was pleasant. | Awesome Inflight Service | 2 |
2018-09-07T22:18:22-04:00 | Desktop | 2 | review | Terrific airline! Fantastic service, food, drinks, all excellent. Plenty of leg room, great in flight entertainment, Cannot recommend enough compared to all other airlines flown in the last ten years. On return trip, we experienced a delay in Beijing which meant we missed our flight on home to Brisbane. Flight made up for it with plenty of wine and beer, and on arrival in Singapore at midnight, the airline called us up by name and put is up in Changi Airport Crowne Plaza Hotel in a hotel for 7 hours all paid for (with breakfast though we missed it). Very very impressed. | Best airline ever, now and in the past too | 1 |
2018-09-07T20:50:21-04:00 | Desktop | 2 | review | Had never flown Singapore Airlines before and when looking on Skyscanner had the cheapest flight Wellington to Melbourne at short notice (9 days out). I was impressed with the leg room in economy - you could actually stretch out a bit. But the seats were a bit hard on the neck. Ask for a pillow! But the service and food was great. A hot face towel for everyone (even in Economy!) before takeoff. Food was nice. Enjoyed the flight. Flew home again with them as well which was also very good. Would recommend Singapore Airlines and would definitely fly with them again. | Very good | 1 |
2018-09-07T20:38:24-04:00 | Desktop | 1 | review | We fly SQ from Maldives to Singapore last month. The aircraft is a wide body Airbus A330 and it’s in clean and good condition. Food quality is not bad, and services from the crews are good. Seat pitch is good, and quite comfortable also. Entertainment system is available but with pretty small screen since this is considered quite old aircraft for SQ standard.
What really annoying passengers is SQ policy in charging seats for certain type of fare, which makes them look like a budget or no frill airlines. And to make it worse, they seem do not understand anymore about courtesy in allocating people who travel together with the same booking number to sit together! They don’t care if you and your partner has to sit separately, as if they really badly want to force you to pay for seat allocation during booking if you want to avoid this to happen.
In the end, after escalating the case (I am a KF elite gold member) and taking much efforts, they agree to let us sit together without charging us fees - thank you very much, but this has left us with bitter after taste already - something that should have been avoided if the guy who created that stupid policy understand customer services better and care about SQ image as premium services airline.
It would probably be much better if they just increase their basic fare by S$10 return and let passengers or at least KF members to choose basic seats for free. And always prioritize those who fly together to sit together! | Comfortable flight but poor seating policy | 0 |
2018-09-07T19:14:09-04:00 | Mobile | 2 | review | First impressions of Singapore Airlines, pretty good. Decent food on board the flight and the flight attendants where really nice. Seats where a little uncomfortable but that what you get when travelling economy.
I think a bit of room for improvement when it comes to cleanliness of the plane. I know I was travelling in economy but some of the seats looks a little bit worse for wear. I'm sure they'll get upgraded soon enough | First impressions, pretty good | 0 |
2018-09-07T18:34:00-04:00 | Desktop | 1 | review | This was the second flight of the day with this airline and sadly another disappointing one.
Boarding was crazy and in the end really it was kinda board when ever you want as no one monitored it at all once the gate doors were open. yes there was a PA announcement but no one listened or paid attention to it.
It all seemed a little tired and while the new premium section and seats might be nice the service is certainly no what it once was. The crew didn't seem that happy and things seemed to be a bit of an effort. The amenities pack is very average indeed and lacks anything really just some socks and a tooth brush not quite what others are doing for the same type of class.
The biggest disappointment was breakfast having ordered the eggs to find what i got was in fact last nights meat dish. Buzzed the crew several times on this and no one came to the seat so in the end took it to the galley and asked for the correct meal. The asked did i not want the meat dish and I said it was from last night menu and they say oh yes you right how did you get it then? I said you served it to me oh was the answer. In the end I go the eggs but seemed all a little hard.
The other thing i noticed was coffee stains of the seats facing the isle clearly from a service time in flight where something had spilt but had not been cleaned before departure from the ground cleaning crew.
It was sad to have two average flight in the 48 hour period I hope this is not the normal thing now for this airline as they were known as one of the best. | Long Haul | 0 |
2018-09-07T18:24:45-04:00 | Desktop | 1 | review | The flight was late arriving but in the end departed pretty close to the due time. Only a 1 hour 50 flight so not a major but did have a connection to make.
Asked on board re what gate and terminal we were arriving at as needed to get to T3 for next flight and was told you will have to wait and see not sure. Plane may not go without you one never knows. Thought this was not the best of answers really. I might also point out I am an Elite flyer with Star Alliance airlines and this made no difference at all. If fact they never even made mention of it.
Flight was average but okay and again on landing asked if we could get off quickly and was told no you wait as we don't do that and sorry if you miss your flight. The fact then many people pushed past me and a person travelling with me I felt was pretty poor from the airline.
Overall i have to say no what I would expect from this airline.
We did also have a medical situation on the flight and I have to say the crew all looked very panicked and not really fully in control of things thankfully it was not to much of a major. | Jakarta to Singapore Flight | 0 |
2018-09-07T10:10:19-04:00 | Desktop | 2 | review | this airline is the best i have used so far,out of the airlines i have flown with.you are looked after from when you take off,until the time you land.the food is quite tasty(unusual for an airline) and drinks are on demand and are poured out for you.the stewards and stewardesses were great.they attended your every need and were there on demand almost.the flight was13 hours but didn't feel like it.i was very pleased with this airline. | the best airline i've used | 0 |
2018-09-07T06:52:06-04:00 | Mobile | 2 | review | I travelled with my group in the month of September 2018 from Del to Singapore and back ... every thing great about the flight ... what made it exceptional was the hostess deepali Kapoor ji ... she done an excellent and extraordinarily service ... god bless her ... because of employees like her singapore airline is worlds best airline | The best airline in the world | 1 |
2018-09-07T04:32:41-04:00 | Mobile | 2 | review | Bought the ticket on SQ fair before for such a valuable price. I was flying to Melbourne with SQ B777-300ER, and it was such a smooth flight.
I managed to do an online check in via apps on Android and choose to seat on the 47C. The online check in process was fast, the apps was user friendly as well.
The seat was comfortable enough, spacious leg room, the inflight meal and inflight entertainment were awesome, and most importantly the flight attendants were awesome in terms of friendliness and hospitality. I really enjoy flying SQ apparently. | Just Fly With SQ | 0 |
2018-09-07T00:25:23-04:00 | Desktop | 2 | review | i flew with Singapore airline with my family from Singapore to Tokyo and from welcoming to leg room to food and service in the plane every thing was super nice and like vip.the crew have always smile on their face just give them 12 out of 10. i have connecting flight to Toronto on air Canada and coming from Singapore airline to air Canada is like BMW to hyundai . | the best airline in the world | 1 |
2018-09-07T00:00:18-04:00 | Desktop | 2 | review | Check in :
I can't comment much as I don't really like SQ Check in experience. Their Ground staff not friendly, not even smile. Immigration also has so long queue and so messy.
Lounge :
SQ share their Lounge with other Star Alliance. It located in 2nd Lounge while 1st Lounge mostly for Air India and Skyteam. SQ Lounge is quite small with food and beverages is not so many varieties. But quite okay for me
Fly Experience :
This One I feel the best. All of my disappointment on the ground were paid off on board. Very comfort Seat, Very Spacious, Very interesting in-Flight Experience, Great Food and Drinks. I really really love it. | Amazing Flight Experience with Singapore Airlines A380-800 Business Class | 0 |
2018-09-06T21:50:24-04:00 | Desktop | 0 | review | Booked with Virgin Australia but flight was operated by Singapore Airlines, was overnight flight and the absolutely worst experience I ever had in my 50 years of flying. Had window seat at close to front with two seats abreast, woman sitting next to me had obviously a bad cold and sniffled into her scarf, rest of plane was occupied by people sniffling, coughing and sneezing. tried to catch some sleep with blanket and pillow supplied, both were uncleaned and filthy, during the night the woman next to me wanted to take over my seat and kicked my feet away and leaned over. Breakfast was a disgrace and when finally arrived in Adelaide everyone was glad to get out of this flying bio hazard plane, needless to say that it took about 6 weeks to get over the flu that was passed on. I shall never fly Singapore again a and be very careful before book with Virgin again. | Bio Hazard | 2 |
2018-09-06T19:08:21-04:00 | Desktop | 0 | review | i had flown with sq business class several times but this flight is a laughing stock.
this f class cabin didn't have champagne because it's only short trip the steward say.
i had flown with shorter route like from sg to bkk that serve Taittinger on board.
food is hk noodle with chicken, but when came, it's udon with black sauce.
but the dessert was ok, raspberry panna cotta. | sin to han with no bubbles on business class | 2 |
2018-09-06T17:00:11-04:00 | Mobile | 2 | review | SQ has never dropped their standand of service. From the check in counter to their cabin crew. Super friendly and polite. There's always a smile in their face. Flight itself cleaniness is super, entertainment are great. You quite a number of movies, shows that you can watch. And more importantly the seat comfortness and the spacing between the front seat n our is good. You dont feel cramped or squeezed. | Great service | 0 |
2018-09-06T16:23:14-04:00 | Desktop | 2 | review | I would never have expected warm towels and meal on the flight. But both were there . Passengers were treated a guests and welcomed. I look forward to another flight. | This is Economy? | 1 |
2018-09-06T13:45:33-04:00 | Desktop | 2 | review | The service from Cabin Staff was 1st Class very attentive and nothing to much trouble seats comfortable and Food served was fresh & tasty on all Meals served, the only down side when travelling with Qantas there are pre Champagne/OJ before takeoff also the meal service on QF there are table cloths & glass glasses its not the same drinking Champagne out of plastic glasses. But overall a good experience
.
PS I have never seen so clean toilets on any Airline spotless!! | Great Service | 0 |
2018-09-06T13:02:20-04:00 | Desktop | 2 | review | Could not have been treated better. The cabin staff were brilliant and almost constantly
enquired about our welfare. The service and food were excellent and we enjoyed the flight. On top of that we were offered a free stop-over in Singapore at the Carlton Hotel which is owned by the airline. We took that offer and were offered a second night at half-price which we took. I fully recommend them. | A flight of fantasy | 0 |
2018-09-06T12:35:06-04:00 | Mobile | 2 | review | Great seat and good service no delays and staff were excellent. Very good food as I am a veggie and they catered for me very well . Just great | Relocation to UK | 0 |
2018-09-06T10:12:59-04:00 | Desktop | 1 | review | I knew it was a long flight but wasn't prepared for how mind numbing it would be. I flew economy, no leg room. If the person in front of you reclines at all they are in your lap. Food was not very good. But they did feed you often and had snacks available. Flight attendants were pleasant. The inflight entertainment had a good selection of movies.
I tried to upgrade my seat on the return trip, got a confirmation, but when I went to check in found that the seat had changed to a worse seat then I had originally picked (middle) . They said sorry and to check with the gate to see if it can be changed. Luckily, I was able to move seats during the layover. | First trip to Asia | 1 |
2018-09-06T07:06:19-04:00 | Mobile | 2 | review | Online check-in service was smooth and user friendly. Service for Luggages checked in at the Hong Kong Air Express Terminal was efficient. Particularly when you got trouble with hand carry, a piece of a bit oversized luggage (toy), staff at the HK Airport Singapore Airline counter responded immediately and helped in-person effectively and efficiently 👏 👏, remarkable management. So were the staff at the boarding gate. During our flight from HK to Singapore, we were enjoying services from a team of professional, amicable, friendly and courteous crews. The plane was landed quietly and smoothly that one almost forgot it was landing on the ground if not being reminded. What else can I say: 👍, thank you Singapore Airline giving us such a plesant and memorial trip. Please keep up the excellent good work! | Still 👍 | 0 |
2018-09-06T06:44:04-04:00 | Mobile | 1 | review | They aren’t interesting to you. They look so angry to you. Maybe they are cool but they hate the person. Do not mistake | DONT MISTAKE | 0 |
2018-09-06T00:44:40-04:00 | Mobile | 2 | review | Very good service, they actually came straight away when call button pressed and then brought drinks quickly with a smile. Adequate room in Economy onA380. On time. Only thing that let it down was what we considered to be a very poor selection of in flight movies. | Good service | 0 |
2018-09-05T23:25:30-04:00 | Desktop | 2 | review | I travelled a lot with Singapore Airlines throughout my life probably my second most after Garuda Indonesia. I went to Tokyo (via Narita) with Singapore Airlines in Business Class twice this year and I only got a problem when I was in my flight back from Narita to Jakarta via Singapore where the flight attendant shoo me away while I was in line waiting for lavatory (it was the new dreamliner and pretty small). I was with other passenger who was also confuse being told to get back into our seats. It wasn't a very pleasent experience since they only have two lavatories available in Business Class.
The Aircraft - My first flight from CGK to NRT was in January where they still use the old 777-300/800ER (the specified brown one) and it was very very nice since you got a very wide and comfy Business Class, but my latest flight was using the Dreamliner which was has a very small seat compare to the previous one. I hope SQ can fix this.
Food - Everything was nice since they were serving international choice and Japanese choice both are fine. | Always nice but sometimes they just don't | 2 |
2018-09-05T18:40:29-04:00 | Desktop | 0 | review | Flew with them to Singapore and paid for premium eco. not bad but not worth the $200+ flew back and had economy, well nightmare, in the middle three seats wife in the middle and was crushed, myself and the other gent on the other side couldn't lean out into the aisle, because you where getting smashed by food carts or everybody walking to the toilets. no leg room, glad the front seat wasn't reclined or I would have been in a cocoon. WILL NEVER FLY WITH THEM AGAIN. bad value and bad food and repeat the seats are way to small. | Smallest seats in the air, designed for small people of less than 70kg | 0 |
2018-09-05T17:25:54-04:00 | Mobile | 2 | review | Great flight on SQ231 from Singapore to Sydney. Late night departure (0045) left on time. No hassle boarding. Flight was in an A380 which was comfortable and super quiet. Normal brilliant Singapore Airlines service. Managed 5+ hrs sleep. Arrived in Sydney refreshed. Big recommend. | On time, comfortable, value | 0 |
2018-09-05T15:51:11-04:00 | Mobile | 2 | review | It was my first time flying with Singapore. I head a lot of good things about the airline, and they did not disappoint. All the crew where so professional, warm and friendly. The A380 looked very new. The seats reclined back a fair bit and the entertainment was great too, as well as the meals. I would def fly with them again. | Great service, new aircrafts | 0 |
2018-09-05T11:29:03-04:00 | Desktop | 2 | review | There is a reason Singapore has won airline of the year or have been in the top 10. Their service is absolutely first class, from the captain giving us updates to the cabin crew that really and truly look after you for the duration of the flight. Flew on the A380 on the way to Singapore and it's still a marvelous aircraft to travel on. The cabin crew are extremely friendly and are more than accommodating to meet any needs required. The IFE (In Flight Entertainment) is fantastic, you're not going to run short of options here, you can watch TV, films, listen to music to your hearts content. All in all it is a great airline to fly on and hopefully I'll be flying with them again soon. | Flying High | 1 |
2018-09-05T09:25:57-04:00 | Mobile | 2 | review | I used many airlines in the past but Singapore Airlines is exceptional. Such a great service. Good leg space, polite and helpful crew. Very friendly. Didn't feel any difficulty during my 19 hr trip with my family with a short 1 hour stop in Hong Kong. I highly recommend this airline. The only issue was with Air Canada's misleading staff in Canada told me that my luggage need to be re-checked in at Changi which is not true. Hope Singapore Airlines will take care of this misleading Air Canada. | Great Airline polite staff | 1 |
2018-09-05T08:52:00-04:00 | Desktop | 2 | review | first time with Singapore Airlines and will not be my last. Exceptional staff and customer service. Can not find any fault. The service and attention details made the two long flights seem easy. The food was superb. the selection of drinks - non alcoholic and alcoholic was great. The snacks available was also impressive. The seat pitch was good. The entertainment on offer was also great. I can see why they are the worlds best airline. We have flown with many other airlines but Singapore Airlines is without doubt the best from our experience. | Simply the best ! | 1 |
2018-09-05T00:09:58-04:00 | Desktop | 1 | review | We have flown Singapore airlines for many trips now and always been happy with the service. Don't know what happened this time but it wasn't quite up to scratch. On the way to Singapore my husbands connecting flight (Canberra to Sydney) was cancelled on about 9 occasions which was both frustrating and time consuming. We paid additional money to travel premium economy on the way to Singapore - it was very good and worth the money. Staff were friendly and food was good and plentiful and the additional space in the seats made it comfortable. On the return journey from Singapore to Sydney however we were in economy and there was a limited amount of food. The flight left at 7.30am and we did not eat at the airport. Breakfast on the plane was a bread roll and a container of juice. There didn't seem to be enough staff and those that were there seemed tired and over it (they probably were). It just didn't seem to be up to their normal standard. | Good in parts | 4 |
2018-09-04T23:25:50-04:00 | Desktop | 2 | review | Excellent service all round.
Very comfortable seats with plenty of leg room.
The service was outstanding, with good food and drinks.
Checking in was very quick and easy and the staff throughout were super helpful and friendly.
Their in flight entertainment wasn't as extensive as most other long haul, especially for more recently released films. | Class act | 0 |
2018-09-04T22:44:51-04:00 | Mobile | 2 | review | I took the flight from Seoul to Brisbane via Singapore. The flight was on time, the services including food was good. The entertainment options (movies) were good. Enjoyed my flight. | Comfortable and Timely | 0 |
2018-09-04T22:20:59-04:00 | Desktop | 2 | review | Flight left late from Sydney due to high winds. We had a 1 hour stopover, then onto Phuket. The flight was very comfortable and stewards were very attentive. We realised towards the end of the flight we were going to miss the Phuket plane. When we landed we were greeted with a one night accommodation at the Crown Plaza within the airport and dinner, we weren’t able to collect our luggage but were provided with toothbrushes, combe etc. We were dealt we promptly and efficiently, everyone from the baggage handlers to immigration were all very helpful. | Left late from Sydney | 0 |
2018-09-04T21:51:21-04:00 | Desktop | 2 | review | The new 787 product is a good one and offers great deal of storage and privacy and the fact that you can lie horizontal straight as opposed to at an angle makes a comfy flight. The service is just as great as they make it out to be and as flexible as they can in this forward cabin - they even made a coffee literally 2 minutes before the final descent for the guy across the aisle from me, when it was easier to just say no. | Great seats and service as usual | 0 |
2018-09-04T20:59:26-04:00 | Desktop | 2 | review | Outstanding service with authentic smiles and the best possible route to my destination make this the best airline choice. Tasty food options. Drinks and snacks always on offer in between. Good entertainment options on the new touch media system make the flight more enjoyable too. | New A350 aircraft with superb service from beautiful hostesses | 0 |
2018-09-04T19:11:37-04:00 | Mobile | 2 | review | Flew from Sydney Australia to Singapore, 2 1/2 hour stopover and then onto New Delhi. Flight was smooth, left and arrived on time. Stewards were helpful when needed. Food was ok. Singapore airport is a nice place for a stopover | On time, comfortable flight | 1 |
2018-09-04T02:49:42-04:00 | Mobile | 2 | review | I have flown SQ whenever possible, to China, South Korea, India, Indonesia , but never have I experience such good service in economy class then on this route
I flew Singapore to Johannesburg and return by Cape Town.
On the way in i had a rash on my arm and requested the stewardess for some cream to relief the itch. She not only came with the anti-septic cream but also offered to apply it for me. Thanks to her I had a good flight. She checked up on me 2-3 time afterwards and eventually offered me to take the tube of cream on my trip.
Its these little gestures which make me go back to flying SQ time and time again
Service aside, SQ lies 350 3-3-3 configuration. The leg room was extremely generous. I am 1.68 and could stretch out comfortably without touching the back of the seat in front. Airflow and air pressure was excellent | Comfort and Great Customer Service keeps me faithful to Singapore Airlines | 0 |
2018-09-03T23:59:21-04:00 | Desktop | 2 | review | My wife and I got to fly on the Airbus A350-900 wide bodied jet and we were very happy with how the Singapore Air flight attendants looked after us. Both flights were shorter than the estimated 7.5 hours and we were offered a good range of food and drinks (alcoholic & non-alcoholic) during flights as part of our standard economy ticket price. Whilst seat comfort & leg room was one of the best we have experienced, the isle width was compromised resulting in my elbow and hand being knocked a couple of times by passing food & drink trollies. I could not get the Wi Fi licence I purchased once on board to connect me to the in-flight entertainment system using the Singapore Airlines iPhone app and Bose noise-cancelling headphones (headphones connected to iPhone 8 Plus via Bluetooth). Ended up going back to good old-style connector cable between headphones and back seat mounted entertainment system. The flight attendants were not too sure how to resolve the issue and nor was I (we needed our 18 year old son to do his 'Apple whispering' job, yet again!) I did however get to catch up on all my emails during the flight having purchased a Wi Fi licence which was great. We really enjoyed our travel with Singapore Air and will certainly do it again in future. | Flight from Brisbane to Singapore return, code shared with Virgin | 0 |
2018-09-03T23:31:45-04:00 | Desktop | 2 | review | we got an invite to the polaris lounge after security but first we had to ask a singapore airline staff to accompany us through security as we has two handbags each -officially allowed but security would not let us unless accompanied by airline staff.
Flight was as per incoming ton SFO but I had ordered a special meal and It was somehow not uploaded.Surprising!
The entertainment system in my seat had to be reset twice then only it started working.
Flight otherwise was fine. | Back after dropping Anuja | 0 |
2018-09-03T23:23:02-04:00 | Desktop | 2 | review | A long but good Flight. Good service and food and beverages on board. Very hospitable staff also.Seat that became bed was very comfortable.landed in SFO on time but took an hour to park as first parking bay and then route to parking bay was occupied. | A long but enjoyable flight | 0 |
2018-09-03T23:15:50-04:00 | Desktop | 2 | review | A good flight left Kolkata and landed in Singapore timely so that we could use the lounge enroute to our sfo flight. The food and drink on board was satisfactory | Good flight to singapore | 0 |
2018-09-03T20:32:33-04:00 | Desktop | 2 | review | Have traveled a few times now and never disappointed, always feel welcome on the plane and if there is any problems like luggage late or flight changes they will assist in making sure you are catered for until luggage is reunited with you to putting you up in accommodation until your next connecting flight. Traveling with my elderly mother we went with wheel chair assistance, made our journey less stressful. | Great way to fly | 0 |
2018-09-03T18:41:49-04:00 | Desktop | 2 | review | We have flown with Singapore Airlines several times and in the past I have been happy with the service. However this flight was not as good as the past. The newer aircraft have squeezed in more seats which makes the economy section just plain uncomfortable for the long flight. Also the seating is designed for six foot males and I am an average sized female and my feet could not touch the floor if sitting up straight in my seat. Not sure how the shorter Asian customers manage. There was a "footrest" in the back of the seat in front of me, but my feet couldn't even reach it. Not much point having it really. Over it wasn't too bad and the time between flights from Melbourne to Singapore, then the second flight to DaNang was about two hours, but on the way home - 7HRS IN SINGAPORE!!! Just too long so well be wary of that next time. There are free city trips for long stopovers, but we were just too late to make one of them. We were able to watch a free movie while waiting and someone told us there was a swimming pool available somewhere in one of the terminals. The quality of the food has definitely gone downhill. My food was just OK. Not what I have come to expect from past experiences. The staff were fine, no complaints, but the edge has gone off the friendly there too I feel. | Only just OK flight | 0 |
2018-09-03T15:26:21-04:00 | Desktop | 0 | review | I have used this airline a number of times and regarded it as one of the best. Until I made the mistake of choosing seats 62H and 62K on the 777-300. These are the last two seats on the aircraft. We chose them as we prefer a 2 seat configuration. But this airline seems to think that deserves some sort of punishment. The seats have less pitch/legroom than other economy seats. They have squeezed in an extra row and to do this they have reduced the legroom, by about 3 to 4 inches by our measurement. A significant reduction on already standard seat pitch of 32 inches. Making them comparable with the seat pitch you may suffer on a short haul or domestic flight. This is a long haul aircraft. We are not tall or overweight people and found it extremely difficult to get in and out of the seats. Our knees touched the seats in front. What followed was an excruciating 12 hour flight. The airline plays the trick of claiming that seats like this "may have limited recline". They release such lies to sites like Seatguru. Let me be clear - these seats recline exactly the same as other economy seats. When reclined they are still clear of the bulkhead behind by 2 inches. The recline is not an issue. To achieve the recline they have simply moved the seats forward, reducing pitch/legroom. These seats on this aircraft are a disgrace to this airline. They should be removed. Just as bad as the fact they have installed these seats and sell them to unknowing customers, they treat you with disrespect and disdain when you complain about it. They have gone from a favoured airline of mine to one I will never use again. DO NOT BOOK 62H or 62K on the 777-300. Not unless you are a double amputee, a child, or a dog. | 62H and 62K on the 777-300 | 8 |
2018-09-03T14:14:06-04:00 | Desktop | 1 | review | No special handling at FRA checkin. LH Senator Lounge very unimpressive - I don't expect to have to pay for Spa treatments when flying in F class. On board experience much better - got "double" bed and slept very well for about three hours on a seven-hour daytime flight. Cabin crew pretty good but forgot to offer wash bag. WiFi absolutely crap - 100 MB limit for free service and took almost 40 mins to download an 11 MB file. Asked for additional data and was told I had to purchase it - not impressed! Arrival at JFK - disembarked first but no ground handling assistance at all.
Overall - great for sleeping but not really wow-ed on ground handling. Didn't eat much so can't really comment on that. | SQ Suites "bed" is great but let down by poor ground experience | 2 |
2018-09-03T13:31:02-04:00 | Desktop | 2 | review | In nearly forty years of flying overseas from Australia, this was my first experience of Singapore Airlines. I now cannot imagine flying with anyone else. We were able to check in on line and pre-select our meals from an extensive range. Check in was reasonably straight forward and an issue we had was quickly resolved. The Lounges at both Brisbane and Singapore were serene, uncrowded and very comfortable. The aircraft (A350 and Boeing 777) were very clean. The business class cabin in both aircraft has four seats in each row as opposed to other airlines that have seven. Thus there was excellent space and no feeling of being crowded. Each seat had direct access to an aisle so there was no having to climb over a fellow passenger. The only criticism had was that the seats were not 100% comfortable and it was difficult to find a position for a doze without laying out the bed. The staff were uniformly wonderful. They were friendly and respectful. Nothing was too much trouble and they checked on each passenger on a regular basis. The food was much better than we have had on other airlines in recent years. All in all a great experience. | Best in the air? | 0 |
2018-09-03T13:18:58-04:00 | Mobile | 0 | review | At the beginning of a 5 week journey and on the second leg of a trip from NZ to Europe we chose Premium Economy in the hope of arriving refreshed and ready for our European Vacation. Very ordinary service and seats marginally improved on Economy found us totally underwhelmed. After persistence I managed a single adult beverage and the evening food, served more than 2 hours after a midnight takeoff, whilst edible, did not inspire me to dine for breakfast. Cramped seats, long lines at restrooms, indifferent service will have me trying to avoid this airline. Unfortunately being a code share with my favourite airline will mean this may happen again. The good news is that this was one of three airlines we travelled with, and it wasn’t the poorest. | Indifferent service and expensive premium. | 0 |
2018-09-03T13:07:54-04:00 | Mobile | 2 | review | On time departure, (almost) on time arrival, friendly service, comfortable and spotlessly clean, Singapore Airlines get my vote, along with MAS, for international flights ex Adelaide.
They have managed to maintain a high level of excellence for the many years since I first flew with them. From check-in to arrival, nothing to complain about.
Would happily recommend and travel with the any time. | Excellent | 0 |
2018-09-03T12:10:19-04:00 | Desktop | 0 | review | In the beginning of January 2018 I flew from Jacksonville to Frankfurt via JFK airport in N.Y. The first flight operated by a partner airline had a 7 hours delay, so that I missed the connection flight from N.Y. to Frankfurt. As landed in JFK airport no representative of Singapore Airlines (SA) was available at the airport. Next flight was 24 hours later. Alone I had to organize my overnight stay in New York in a hotel. After submitting all documents to SA immediately after my return to Germany, it took for SA 7 months to decide on this case. Finally, they rejected my request to refund accommodation costs in N.Y. city arguing that the delay of the first flight was due to bad weather conditions. This is a very poor performance of Singapore Airlines. | No refunding of accommodation due to missing of the connection flight | 0 |
2018-09-03T06:19:50-04:00 | Mobile | 2 | review | fresh and rich feelings, great food, better than home, dental kit, etc all makes this airline truly revered. always fly Singapore airline . Staff is courteous, helping, smiling, welcoming, choice of entertainment is fantastic. All airlines must maintain this standard to become favourite | Amazing airline | 0 |
2018-09-03T03:27:27-04:00 | Desktop | 2 | review | As always, SI was brilliant - from check-in-to the baggage-delivery.
How do they do it when so many other airlines get it wrong?
Cabin service - so polished.
Premium Economy worth the extra for us older travelers...it makes flying once again enjoyable . More space, lots of little pockets to put your extras, huge video screen, no worries about the seat in front reclining, can order your food before but most importantly, all the leg-room you need, priority boarding, the overhead locker is basically yours...simply : no stress in flying..We actually looked forward to the flight.
The meals were essentially Economy however PE has first choice of what's available (unless your have "booked the cook:") and it's served with real cutlery | For long haul, go Premium Economy | 1 |
2018-09-03T02:50:53-04:00 | Desktop | 2 | review | We travelled with Singapore Airlines many years ago and we were very happy. We have travelled as airline staff the last 15 years but this time decided on purchasing full fare tickets because of travelling in peak season. For travel to Italy, Singapore Airlines was the best airline in terms of departure and arrival times and stopover wait times...this was perfect! Check in was fast and efficient. We purchased extra legroom seats on the longest leg of the trip (Singapore-Milan and Rome-Singapore) and it was worth the money. However when travelling in standard seats, we felt the legroom was actually quite good, but found the seat comfort poor. In fact we both ended up with sore backs at the end of both trips, to and from Europe. We found that overall the meals were nothing special. Some meals were above average but some, below. For breakfast before arriving in Milan we had the option of omelette or noodles, and even though we were seated at the beginning of the section, the omelettes had already finished and we had to have the noodles (with a spicy sauce), which were not the ideal for breakfast for us. There were no sweets/desserts included with meals, only ice creams, which was disappointing. Unfortunately, unlike some airlines, we were not given bottled water during the longest sector of the trips and we had to keep asking for water to keep hydrated. Having travelled quite a bit over the years, we find that you cannot judge an airline on one sector as flight crews change and one flight crew can "make or break" a flight. Overall the flight crew were pleasant and attentive but definitely the crew from Rome to Singapore were much better than the Singapore to Milan crew. However to recap, at all times we felt very safe. The A350's were new and the pilots were excellent. We would probably fly Singapore Airlines again, but maybe next time pay extra for the Premium Economy seating. | Good but a bit disappointing this time... | 0 |
2018-09-03T02:18:09-04:00 | Desktop | 1 | review | Flight service was good but food was pretty bad. Flight was on schedule. Everything was not available on the in flight shopping. | Flight Experience | 0 |
2018-09-03T01:08:22-04:00 | Desktop | 2 | review | In these days of economy travel where all frills are taken away, Singapore airlines is like a whiff of fresh air. Beginning with a great smile from the hostess to the superb meal which is absent in most other flights and the comfortable seats, everything in Singapore airlines is transfomed from economy to heavenly. I would anyday select Singapore airlines over any other option. The pricing is also great. | perfect service | 0 |
2018-09-03T00:41:24-04:00 | Desktop | 2 | review | Flying Singapore airlines is always good. always leave on time and great service on board. Great choice of food and inflight entertainment. Staff very good. | Great flying experience | 2 |
2018-09-03T00:11:17-04:00 | Desktop | 2 | review | Only 0 was sitting in the plane for 90 mins before take off waiting for an issue with the plane to be resolved. They made up for half the lost time in the air but it was an inconvenience. The flight Capt did keep us informed on progress which was appreciated, Crew was great to keep service up with snacks and drinks and they were great for the rest of the flight too. As I had upgraded to have more legroom I certainly remained more comfortable than those behind me.
issues will happen with planes and they recovered well, however just can't make it a 5 star rating as a result of the issue. | Good Value Flight - Once We Took Off | 0 |
2018-09-02T23:46:31-04:00 | Desktop | 2 | review | To be fair, nothing fun about economy ( and we upgraded to Premium on the way over but no availability on this flight). We did get the bulk head seat so had extra leg room and as Singapore Air allows you to do this early, it was worth the $80 each extra! Check in was all fine as you would expect. Selection of entertainment was fine and the meals were pretty good. 2 things bothered me: I drink a lot of water and SA does not provide bottles for economy so you constantly have to ask for them and then wait until they are able to bring it since you cannot take anything with you onto the flight.Given that all the recommendations are to keep hydrated on flight, why can't they just provide water bottles to all classes. The other thing that bothered me is the cost of wifi. I bought the expensive package at $30 USD and it barely lasted at all! This is the package supposed to be for people actually working on the plane!
the other odd thing was that the female attendants on the first leg of the trip (Colombo - Changi) were all in a foul mood - short and snappy. Quite unexpected.
SA is at the better end of many airlines and I will definitely fly again - just a couple of bugbears this time. | Economy is never going to be great | 2 |
2018-09-02T23:36:57-04:00 | Desktop | 0 | review | first I cannot pre assign my seat till online check in, so 48 hours before , I log in my booking and try to get a window or aisle seat but only had middle seat left to pick. so I had to paid extra for the return flight to avoid middle seat again. on the day of travel, I run to airport to catch my flight, so I don't have my lunch, so very expected the meal delivery.. since I seated in the middle , I had ready my table and looking forward for my meal, but they can forgot to pass it to me , both next to me had meal, just only me... I cannot believe it. when my neighbour inform the crew , she even no apology to me. what is the 5 stars they get from ? I believe only from Business or First class passenger.. I won't take SQ again , which was very bad experience for few times already this year . | i cannot believe the service provided | 4 |
2018-09-02T15:25:25-04:00 | Desktop | 2 | review | We had a very pleasant flight from London to Singapore. Service was attentive and the food pleasant. The cabin staff had discovered that we were celebrating a wedding anniversary and presented us with a congratulatory cake and bubbles. All in all a very enjoyable experience. | Great experience | 1 |
2018-09-02T15:17:24-04:00 | Desktop | 2 | review | Absolute heaven.
After flying Singapore to Paris in Economy, the sheer luxury of the extra space in Business Class was pronounced.
After spending a few complimentary hours in the Singapore Kris Lounge at Heathrow, we were delivered to our boarding gate by buggy and ushered immediately to our seats (more like mini cabins). Champagne & orange juice were available, with drink order for after takeoff taken.
Just playing with all of the buttons and gadgets was fun, finding noise-cancelling headphones, a pack of slippers, socks, eyeshades and toothbrush, and a larger screen for watching the inflight entertainment.
The best bit, however, is the massive amount of room. No fighting with your neighbour for elbow room, no lack of room for your legs, and of course the whole 'pod' converts to a fully flat bed for a much better chance of sleep. Cushioning in the bed position is rather thin, but better than sitting up for 13 hours.
Dinner was served on real plates with real cutlery and glasses and never seemed to stop coming, with each course served individually, not all at once on one tray as happens in economy.
Service is provided quietly & competently, with ready assistance to set up the bed.
The cabin staff even use your name!
Longhaul flights are not fun, but business class makes the experience more enjoyable.
We wer not looking forward to the next leg, Singapore to Brisbane, in economy. | Save for Business Class if you can. | 0 |
2018-09-02T14:29:05-04:00 | Desktop | 2 | review | No one enjoys 24 hours flying from the UK to Sydney but the Singapore air crew made it as pleasant as possible with friendly service and regular cups of water. Food was reasonable and the new A380 has a bit more legroom which makes a noticeable difference. A few hours sleep does not prevent jet lag, but helps make you less grumpy. | The long haul from Heathrow to Sydney | 0 |
2018-09-02T14:14:24-04:00 | Desktop | 2 | review | My first choice always. A very reliable airline that is hard to fault. Punctual, comfortable, full service and always friendly and helpful staff. Keep an eye out for sale fares. | Reliable | 0 |
2018-09-02T12:51:59-04:00 | Desktop | 2 | review | Good flight with good food and service.
Still takes 24 plus hours but Changi airport is really great. | It’s still a long flight! | 0 |
2018-09-02T04:47:49-04:00 | Desktop | 2 | review | The crew seemed to be pretty young and inexperienced, but they did deliver pleasant service nonetheless. Food was good and overall flight experience was good. | Pleasant flight as expected of Singapore Airlines | 0 |
2018-09-01T23:39:09-04:00 | Desktop | 2 | review | Flying on the top deck of the A380 our seats were 74A andC. Fairly good seats but this far back near the tail you get more shaking than the middle of the aircraft when turbulent. Staff were very polite and food as far as airline food goes was very good. Our steward was excellent and nothing was too much trouble for him.
Entertainment system had a large selection of movies but non technical people may struggle with the controls. Good selection of european, asian, middle eastern, new and classic. Would like to see a bigger collection of classic. Could sit for hours and watch them. Oh that's right, I did. | Very good but oh so long. | 0 |
2018-09-01T22:11:47-04:00 | Mobile | 2 | review | It makes such a difference to your journey when you fly with a friendly and attentive crew. The seats were comfortable,the food was good and the service impeccable. | SQ 939 | 0 |
2018-09-01T16:42:12-04:00 | Mobile | 1 | review | I recently reviewed Singapore A380, best flight I've had in all ways, but sorry Singapore, my flight to Auckland was in 61c, two seats on there own behind the rows of three right at the back of the plane.
Never again.
The seats do not recline fully, they hit the wall behind, the toilet wall actually, people all night continuously in out flushing , the lights from that area all over you until the flight attendant closed the curtains again.and again and again.
Plus my area was not clean.
Food splatter dried on wall by the window that I wiped up.
When I opened my tray later the same thing.
Totally not the same experience as the previous flight. | Rear of Singapore 777 | 0 |
2018-09-01T16:27:50-04:00 | Mobile | 2 | review | Brilliant service from start to finish, treated like a VIP in economy class.
Check-in was easy and I do like Singapore airlines two 20kg bag allowance, made life easy as we had bought quite a few gifts.
Plane was immaculate, plenty of legroom,very quiet,food was good,no shortage of drinks available or snacks. But even better were the staff, wow, I had seen the TV ads but they were the best I have seen.
Hot towel to start with, drink service quickly, plenty of staff who seemed to look after a small area so after the meal the tray was gone quickly, not half an hour later like some others. It was over night and all night they came by with water, juice, sandwiches etc, maybe 5-6 times. Easily the best I've had.
The entertainment scree worked perfectly and content was good.
I look forward to flying with them again. | Singapore on A380 from Paris | 0 |
2018-09-01T13:32:05-04:00 | Desktop | 2 | review | Flew from Heathrow to Singapore,stop over Singapore one night then onto Brisbane. Stayed overnight Crown Plaza Singapore.Good hotel, just a few minutes walk from air terminal. Singapore Airlines for economy travellers is very good if you are on a budget.The seats give you a little bit more legroom than most other airlines.The Hosties service was fantastic. They worked hard and waited on you hand and foot.On board food was very good,snacks were available anytime,real cutlery. What really impressed us was the rest room cleanliness.Every hour or so the Hosties would give the rest rooms a complete clean and restock. Will definately travel with them again. | Good Service for Economy Flights | 0 |
2018-09-01T04:51:49-04:00 | Mobile | 2 | review | Recently my wife and I flew with Singapore Airlines/ Silkair from Brisbane to Da Nang, Vietnam. My wife has a leg injury and she suffers severe pain during long flights, standing around in queues, etc. We requested wheelchair assistance when we booked the flights. The service from helpful airline and airport staff was absolutely fantastic on every part of our trip. They couldn't do enough to make my wife's journey as stress and pain free as possible. We were whisked thru Singapore Airport to the lounge and picked up again when our flight was ready to board, avoiding the long queues and delays. It made our holiday so much more enjoyable and I would definitely recommend these airlines to anybody, I will be flying with them again, without question. | Wonderful service | 0 |
2018-09-01T03:58:41-04:00 | Mobile | 1 | review | I have been taking Singapore Airlines every time I go to India, over the years I have noticed the degradation of service... It used to be outstanding to the point that you’ll run out of good things to say but based on my recent flight, the magic is gone. Maybe because they get used to the praises that they became complacent. Or maybe, change of management?
The flight crews became transactional, the fleets from MNL to SIN and SIN to MAA need updating, the seats and entertainment system needs to be cleaned and sanitized.
I am hoping that this airline revives its glory.
For now, I am 1 if I will continue taking this flight or shift airline. | It gets old... | 1 |
2018-09-01T02:54:11-04:00 | Desktop | 2 | review | After flying mostly budget airlines over the last few years like Air Asia and JetStar, flying Singapore Airlines was a great experience. Good entertainment, good service and accommodating with food options for my daughter who has a nut allergy. | Great flight | 0 |
2018-08-31T21:13:48-04:00 | Desktop | 2 | review | Effecient check-in and very friendly and accommodating flight crew. Surprisingly good food for an airline with metal cutlery rather than plastic knives and forks. Decent selection of films, music, on the in-flight entertainment system. Happy to fly with them again. | Very good flight | 0 |
2018-08-31T20:25:31-04:00 | Desktop | 0 | review | I had 2 Business Class flights with Singapore over the past month. Both were unsatisfactory. Firstly I could not operate lay flat seats. I had to get out of the seat, ask the flight attendant to lay the seat flat then get back flat into it. In order to get legs strait had to lay at an angle of 45 degrees as could not get them under seat in front. When I wanted to sit up had to again get out of the seat and ask attendant to manage it. The entertainment system was primitive. Operated was by a handset attached by a wire. No touch screen. Had to ask attendant to operate it. She said other passengers also had trouble operating it! No late release movies and very limited and unsatisfactory selection of music. Meals were of a poor standard and badly timed. I was offered either French or Australian white wine without knowing what winery. The crews were lazy. I have travelled Business Class on a variety of other airlines in the last few years and this one is easily the worst. | Never again | 2 |
2018-08-31T19:35:51-04:00 | Desktop | 1 | review | Dear Customer Care Team of Singapore Airlines,
I have travelled many a times through your Airlines and always had a feeling that it is one of the best Airlines I am travelling in terms of everything including on flight amenities.
However, this time I noticed that the option to select meal has been withdrawn for Y Class travellers. May be this is one of the austerity measure to control cost.
In my view, the meal option should be restored and travellers be given opportunity to select their meal choices before they board on to the flights because :
a) One feels bad and dejected when someone notices that meal options are available for Business Class and Premium Economy Class but not for the Economy Class
b) More than 90% passengers travel in economy class and one should not (rather can not) afford to displease the major customer base by numbers
c) Major top line revenue comes to any airlines comes from this segment
d) Any drop in revenue in this segment will have major proportionate impact on the bottom line of the company
e) In any case you are providing meals in the flight so giving an option would not have major impact on cost cutting.
To keep the cost under control you may reduce the options to Veg vs Non Veg ONLY without giving them more options with each category. Some of the veg customers may find it difficult to have anything in sectors not touching India where Veg options in flight are very limited to do not exist at all.
Hope this will be taken seriously by the management of Singapore Airlines.
Look forward to your rely.
Tarun Kalra | Singapore Airlines - Meal Options for Economy Class Not Available | 1 |
2018-08-31T19:33:40-04:00 | Desktop | 2 | review | This flight was arranged in a package deal through a Travel Agent. Flight was on a A380 plane again, we still found the seats to be small and not much leg room. Unfortunately I had quite a large person sitting next to me, by the time we landed in Singapore both his body and legs were encroaching on my side. Could not have sat in the seat for much longer. Food and service was better this time. The entertainment system this time actually worked and had a choice of games. | Better Service | 0 |
2018-08-31T16:25:56-04:00 | Mobile | 2 | review | I hate long haul flights but the staff can not be more accommodating. Every request is carried out willingly and with a smile. Food was very good and a great choice of alcoholic drinks. Pillows and blankets help with comfort. | Wonderful service | 1 |
2018-08-31T14:40:28-04:00 | Desktop | 1 | review | This is the second time on a Singapore Airlines flight when the entertainment system has failed on us. The previous time was a return flight from Hong Kong – a short flight – and was somewhat bearable. No music, no video, no films, no nothing.
But for a 13-hour flight to London it was really not pleasant at all. | Entertainment system failed | 0 |
2018-08-31T13:51:47-04:00 | Desktop | 2 | review | We flew Singapore Airlines to Singapore,then from Singapore on Silk Airlines to Phuket
It was a large plane,The seating was comfortable, reasonable leg room, cushions and blankets were supplied. We had 2 meals on the flight to Singapore, lunch, and dinner.
Both meals were good. The crew was very good and very obliging. We have traveled a lot and I have to say apart from Thai International, Singapore Airlines I would fully recommend. | Very Good Flight | 0 |
2018-08-31T07:06:55-04:00 | Desktop | 2 | review | Great flight with an excellent service which has reach a new height. Good chairs, which can be changed in real flat bed experience. Good entertainment system, but also very good service of the staff. Very friendly and attentive. | New heights in service level, great flight | 0 |
2018-08-31T04:41:18-04:00 | Mobile | 2 | review | I travelled business class from Singapore to Kansai Osaka and frankly was expecting a great service. Even though cabin crew were polite and service was good I didn’t receive any travel kit which is usually provided in business class.
I have mostly flown American airlines and Delta and they provide great travel kit.
Next time I’ll choose a flight which provides this. | Nice but slightly overrated | 0 |
2018-08-31T04:09:07-04:00 | Desktop | 2 | review | 13 hour flight,not always a flight length to look forward too.
Looked after all the way.
Would Highly recommend travelling with this airline. 1st Class service | Long Haul | 0 |
2018-08-30T23:55:31-04:00 | Desktop | 2 | review | Having not flown with the airline in 15 years (don't know why I've been flying other carriers???) my flight to Singapore reminded me what I've always known about this airline...SQ provides outstanding customer service, tasty menu selection with ice-cream for dessert (you won me over with the ice-cream!!!) & an excellent inflight entertainment selection!!!
We were constantly asked during the flight for beverages and whenever I wanted more (I dehydrate very easily) nothing was too much trouble.
In addition, being a cleanliness freak, every time I visited the toilets they were spotless, wiped down and a flight attendant was freshening therm up!!!
My only criticism was the lack of leg room but this is fairly consistent with many carriers and their economy space.
Also I notice their uniform hasn't changed in the 15 years I last flew with them, but that's not a 0, just an observation.
I highly recommend SQ as a great service carrier.
Can't wait to revisit Singapore Airlines on my next flight!!! | Singapore Airlines - Great Flight, Excellent Service yet again!!! | 0 |
2018-08-30T22:38:35-04:00 | Desktop | 0 | review | Nice planes and staff. Travel from CPH to CEB. Our luggage was missing, and when we receive it after 2 days, 2 suitcases was destroyed. We complain, but still not hear anything. That was in December. Thats why I give it only 2 out of 5. Bad customer service. | Nice planes, bad customer service. | 2 |
2018-08-30T18:57:37-04:00 | Desktop | 2 | review | The check-in process in Changi was DIY, and I find it more convenient than the usual. Our flight was at around 750pm bound to MNL and our boarding time was on-time. On board, the safety instructions were in AVP format that is not a typical demo of an in plane safety guidelines. It exhibited the various must-see sights in Singapore that you might want to visit.
The duration of the flight was almost 4 hours due to the bad weather condition and air traffic. We experience slight turbulence but the whole flight was smooth. You can also choose latest movies, series, music and games to pass the time. The cabin crew were accommodating and warm when I requested for extra blankets. The in-flight meals they served were delicious. We were also offered ice cream for dessert!
It was my first time to fly via Singapore Airlines and I would definitely recommend them for those who will travel soon. | No Sweat flight by Singapore Airlines | 0 |
2018-08-30T18:36:24-04:00 | Desktop | 0 | review | Once again business class in Singapore airlines has dropped over the last few years. Food is not very appealing. The business class lounge in Singapore is not nearly the standard of the one at Heathrow. The food and beverage at the Singapore Lounge Heathrow is of a much higher quality. Also the staff in the business class lounge in Heathrow were exceptional as they helped us with our boarding passes. | Ordinary for business class | 0 |
2018-08-30T18:30:10-04:00 | Desktop | 1 | review | The quality of the service has really dropped over the years especially when compared with Qatar and/or Emirates. Our luggage was booked through from Zadar but Singapore airlines could not locate it when we finally got our boarding passes. We were told to check before boarding. Staff still could not locate our luggage and told us to check with ground staff in Singapore. No toiletry bags were given on the flight and normally this would not be a concern however had we not received our bags some toiletries would have been helpful. Our bags were located once we landed. The food was as bad as you would get in economy. Had two mouthfuls, that was enough. Just slapped on a plate instead of a tray. Pretty poor. | Standards have really fallen | 0 |
2018-08-30T17:36:04-04:00 | Desktop | 0 | review | I just flew on Singapore Airlines' B787-10. B787-10 - the Dreamliner - it should be known as a NightmareLiner. I felt like I had been dropped into a cheap toy plane. I'm only 5'7" and 57kgs but I found the seating very cramped and very uncomfortable. The only good news is that your carry on luggage won't be as miserable as you are because the overhead luggage compartments are huge.
The flight crew were fabulous but unfortunately, they couldn't make up for the horrible plane. | Dreamliner - is actually NightmareLiner | 2 |
2018-08-30T15:46:02-04:00 | Mobile | 2 | review | SQ285, 777-300ER fitted with the latest Singapore Airlines business suites. Having flown just 10 days prior from Christchurch to Singapore on SIA on their older 777-200, that aircraft was still fitted with the generation 1 bus class suite seating.
The new seats offer many more features which are fine, but if you are tall, the leg room seems less. For sleeping, the feet are angled really weird into this little cubicle. Hard bed, and difficult to turn with the positioning of the seat belt for the bed.
Overall service as excellent as usual, just a pity that the new seats clearly don't cater for the taller traveller. I am 198cm tall and always sleep the best on SIA, can't say the same on the new seats. | New business class seats not so good | 1 |
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