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2018-08-30T14:50:11-04:00 | Desktop | 2 | review | Every time I fly Singapore Airlines I remember why I love flying with them. The food is excellent, the crew seem determined to empty the champagne bottles as often as possible and everything is done with such good humour. Premium Economy is superb value, especially on a daytime flight. My favourite way to fly. | So comfortable | 0 |
2018-08-30T06:13:06-04:00 | Desktop | 2 | review | Love flying with SQ, great flight, great crew, great service and great entertainment on board. You felt so safe everytime that you flew with SQ, they were always on time. The Bussiness class lounge is also excellent, so spacious and provided good choices of food and drinks. No doubt why they have received the World’s Best Airline 2018! | The best airline! | 0 |
2018-08-29T23:32:41-04:00 | Desktop | 2 | review | Wow! The customer service level is world class, seamless and royalty. Food is amazing. The service I loved the most is those warm hand towels given to passengers before the meals are served. I will fly Singapore anytime | Class and comfort a!nd royalty | 0 |
2018-08-29T23:06:42-04:00 | Desktop | 2 | review | Booked almost a year prior to departure when Singapore Airlines had a very cheap fare to London for economy. Looked at the premium economy fares, $3300, and decided to splash out. The deal at the time even for economy included a $1 night stopover in Singapore, including hotel and transfers. I thought this would break up the long journey and provide a real bed for a sleep. One important point that our travel agent did not know/tell us is that checked baggage can be forwarded, e.i. does not have to be collected for stays of less than 48 hours in Singapore. Would have been much easier to only have to take an overnight bag. The other important point is that you are not met at the arrivals hall by a transport person carrying a sign but have to make your way to the Singapore holidays desk. This was a challenge to learn and find but there are many helpful airport staff to direct one. They then book the transport which meant a further wait of 20 minutes. The hotel, Crown on Royal, was clean and comfortable. Transport back to the airport was on time. Certainly made the 14 hour flight to London much more manageable after 8 hours sleep. The extra leaf room and seat width assisted also. The flight crew were efficient and pleasant. The food is apparently different to economy but like most airline food is not gourmet. They do have a system where you can order, in advance, from a completely different menu. I notice there is a similar deal being promoted at present so take a look if you intend to travel to London. | Worth the extra $ for premium economy | 2 |
2018-08-29T22:12:13-04:00 | Mobile | 2 | review | My preferred airline every time I travel. Consistently good service. From the ground staff to cabin crews, always helpful, pleasant and professional. We encountered some turbulence on my recent flight and the kid behind my row seat was unwell. The female crew was quick, patient and helpful attending to the kid and cleaning up the mess, a service she does like coming from a family member. Her regard to the comfort of other passengers is top notch! Cheers to her and keep up the professionalism despite the work stress on a long haul flight. | Consistent service | 0 |
2018-08-29T21:11:10-04:00 | Mobile | 2 | review | For over 30 years doing regularly this trip. Tried many airlines but SQ stays the best. Good service, nice staff and perfect entertainment system. Food is ok there can be improvements but who is flying to get perfect food! | Since ever the best | 0 |
2018-08-29T21:01:01-04:00 | Desktop | 0 | review | We booked tickets with Singapore Airlines from Brisbane to Athens and return. We flew from Brisbane to Singapore with Singapore Airlines and all was ok. However when we checked in at Singapore for the next flight we were put on Scoot, there was no TV for 11.5 hours. It was horrendous. The Flight Attendants are unprofessional and constantly wake you up. They came around and told us they were looking for the smell of something burning which made us worried. Someone was smoking in the toilets, twice. We got a free blanket for being moved onto Scoot!!! I will never book Singapore Airlines again in case they move us to Scoot Lucky we paid more for extra leg room (with Singapore Airlines) | Handballed us onto Scoot | 1 |
2018-08-29T20:59:37-04:00 | Desktop | 2 | review | I flew with Singapore Airlines for a business trip to India. The whole trip was seamless from check in to when I got my baggage. I was on Business Class so I definitely got to experience great service. Food was great and I was well taken cared of.
I'd love to fly with Singapore Airlines again. | Traveled in style with Singapore Airlines - You'll feel like royalty. | 1 |
2018-08-29T19:56:00-04:00 | Mobile | 0 | review | This was just the last leg of our flight but neitherless to say the other 4 flight were just as bad.
The restricted food on board is very disappointing especially if you travel with kids. Not to mention the lunch, breakfast or dinner menu, unpleasant and not suitable for children of any age.
Whilst They think that the price may reflect the service I can certainly vouch it doesn’t.
The difference between first class and economy should only reflect the accomodation not the service or food. Because in the end we all in the same dingy flight.
Very disappointed indeed | Flight quality decreasing | 1 |
2018-08-29T19:17:50-04:00 | Desktop | 1 | review | We booked Premium Economy and pre booked our seating. Out of 4 long haul flights we were not in our preferred seating for 2 of the flights. We had requested an aisle seat as my husband had a snapped Achilles tendon and needed more leg room, we had an aisle seat 2 out of 4 flights. Food was average. Staff appeared tired. Toilets on return flights from Stockholm to Melbourne were disgusting. Seats were difficult to operate. | Very average service | 0 |
2018-08-29T17:34:10-04:00 | Mobile | 2 | review | The best airline for everything best customer service best food just super service.their pillow to blanket to seat comfortable to entertainment all are super awesome. | The best airline I wish they fly to Canada | 0 |
2018-08-29T17:26:21-04:00 | Desktop | 2 | review | Non-stop PDX to SIN on the Airbus A350-900. Greater than average legroom even in economy.
Great flight. Great entertainment options. Professional, young, friendly attendants. Wish I'd found Singapore Air years ago.
Flight attendants were constantly serving water and beverages, probably twice as many trips down the aisles as other airlines. Staff is well trained and take pride in their work.
Nearly 18 hours in the air is a challenge for anyone, but the attendants seemed to take it in stride.
I missed the last leg of my trip. My fault entirely: I misread the departure board. Sleep deprivation, and for me, Changa was an unfamiliar airport. But the agent at the transfer station helped me out by giving me my options, and for an extra $100 changed my ticket to the same flight, next day. It was seamless. He arranged for my checked bags to be there on the carrousel at my destination on the next day's flight. Such a relief.
A hint: For connecting flights at Changa, read the departure board carefully. The screen scrolls through fast. The flight I should have been on announced a change to a gate and then disappeared from the screen. The flight I inadvertently waited for was a different airline but just one digit off from the flight I should have been on.
Singapore Airlines is definitely my new airline of choice. | Highly recommended! | 0 |
2018-08-29T15:18:14-04:00 | Desktop | 1 | review | I have flown Singapore Airlines a number of times and never had such an uncomfortable flight. The last time I flew on their A380 I sat in economy upstairs but I think they have since reconfigured and there is no upstairs economy anymore.
The seat legroom was really constrained and my sleep uncomfortable (it felt like the seat was also perhaps narrower than other planes?) Aside from that, the bathrooms were kept clean, the crew was efficient and the Hindu meal delicious. | Downstairs economy in A380 was not comfortable at all | 0 |
2018-08-29T13:41:40-04:00 | Desktop | 2 | review | Love flying with Singapore Airlines they have Great staff who are very helpful making is a comfortable trip. | Great service | 2 |
2018-08-29T12:43:17-04:00 | Mobile | 2 | review | 10+ hours are never fun, however, in Singapore Airlines new A350 range they certainly are cosy. The aircraft has the latest on-board entertainment, even for economy class where your phone can be connected for a more pleasurable experience. Being one of the top airlines, on board staff is really friendly, and the range of available meals to offer on their menu was certainly the highlight. Would highly recommend this airline! | Exceptionally service | 0 |
2018-08-29T10:41:59-04:00 | Desktop | 2 | review | I use Singapore airlines for Business. I always fly economy and sometimes economy premium. The service, room, entertainment are simply the best! Price-wise I would say it is also very attractive!! Well done Singapore airlines!! | It is indeed the best Airline!! | 1 |
2018-08-29T10:10:35-04:00 | Mobile | 2 | review | Flew Singapore Airlines from London Heathrow to Bali connecting through Singapore. Had an Airbus A380 from LHR to Singapore which was great, modern and comfy. By contrast, from Singapore to Bali we had an Airbus A330 which seemed a bit dated.
Crew very friendly and helpful and patient!!
Really detest the self-service baggage labelling that larger carriers seem to be adopting, Singapore Airlines included. | Good carrier and experience | 0 |
2018-08-29T02:54:17-04:00 | Desktop | 2 | review | Have not flown with Singapore Airlines for a period of times. However, this time I flown with them again for a business trip to Singapore. But they (Singapore Airlines) did not disappoint me one bit. No wonder they still hold one of the best airlines in the world.
The cabin facilities are clean, well equipped and still look fairly new for an A380 plane. Entertainment system has great variieties to choose from with headphone are given to keep. Cabin staff service are great and treated everyone with polite manner and respect. Most of the people on the flight seem to be enjoying themselves, no one seem to be cranky (which usually the case on a flight) or in a hurry to get off. Witnessed Singapore’s Air Stewardess handle a crying baby with patience and professionally, as I was seated closed by.
Would definitely fly with Singapore Airlines again in the near future. Highly recommended airline. | Pleasure Flight | 1 |
2018-08-29T00:51:57-04:00 | Desktop | 0 | review | - Flight attendants were mostly grim and sullen, except few.
- Contrary to their image, aircraft was extremely old with an unsatisfactory and old fashioned In-Flight Entertainment system.
- Flight attendants were just trying to push us to drink tea or coffee. They didn't give information about other drink options. We tried to find out other alcoholic or non-alcoholic drinks.
- Lots of check-in mistakes. For example, they gave apart seat for my 5 years old boy. Thanks to smart airport c/in personnel they found a way to fix it.
In short, if you have a long flight re-think other opportunities. | Below the expectations | 0 |
2018-08-28T21:45:43-04:00 | Mobile | 2 | review | Kudos to the pilot team for a smooth take off and smooth landing! Turbulence situations well controlled. However service crew lack sincerity and smile. Removed food tray without waiting for passenger to say ok. Ice cream was not eaten! Less rounds of beverage and water offerings. For a 12 hour flight, passengers can feel hungry and will expect snack offerings. Nothing was voluntarily offered though menu said delectable items like sandwich, chocolates, chips and fruits are available | SQ345 - 24 August 2018 - Smooth ride but... | 0 |
2018-08-28T21:37:18-04:00 | Mobile | 2 | review | Kudos to the pilot and first officer teams for an excellent take off and a smooth landing. Either way my ears did not hurt. Well done to the crew team, always courteous and smiling and were seen working hard offering rounds of beverages and snacks!! | SQ326 - 10 August 2018 - Pleasant and smooth ride | 1 |
2018-08-28T20:28:22-04:00 | Desktop | 2 | review | You will not find a sharper contrast between carriers as you will with Singapore Airlines and it’s wholly owned
regional carrier Silk Air. Departing Phnom Penh for Manila I boarded Silk Air for the connection in Singapore.
The business section was cramped and dated.there were no international newspapers offered,and the food was basically inedible -a huge portion of white rice in the center of of the entree with slivers of chicken on the side .Tasteless! There were no premium wines only a small screw capped bottle-exactly the same being offered in economy free! Asking for Champagne ,I was told that none was on board. I’ve taken several Silk Air flights in the past 6 months and all were of similar poor quality.
By contrast the connecting flight from Singapore to Manila was superb.Gormet food and wines,international selection of reading materials ,flat bed seating.To be fair Sing Air has announced that Silk Air will be upgraded in the future as it is merged with their parent company.
However ,in the meantime ,I highly recommend flying Cathay Pacific,or even Thai Air for seamless quality when flying in th SE Asia region. | The Schizophrenic Airline | 2 |
2018-08-28T18:45:06-04:00 | Desktop | 2 | review | After 4 consecutive flights with Singapore airlines, we came to the conclusion that their Airbus 330-300 was the better of them all, as it had a better degree of comfort, and bonus, a touch screen for your entertainment during your trip. Something I had trpouble with on the other flights we took during this holiday.
But, oh dear, them earphones are a right pain! Surely modern airlines can do better than give one 20cents worth of technology as you enter the plane and look forwards to up to 5 hours of bum numbing entertainment as you catch up on the movies you missed last time around.
Ok, the service was good and prompt, the food was average but a good standard, and you even get an ice cream afterwards if you still have room. Loved the touch screen windows which now replace the shutters which seem to annoy the cabin staff every time we land and they are down. Why one asks? Does it make for a smoother landing you wonder as the sun streams into your eyes!
Smooth ride Singapore, thank you. | Newer planes are better. | 0 |
2018-08-28T18:04:18-04:00 | Desktop | 2 | review | Airline of choice. Good inflight service, helpful and friendly cabin crew, quick checkin and comfortable seats. | Malaysia visit 2018 | 0 |
2018-08-28T17:56:54-04:00 | Desktop | 2 | review | Premium Economy. Not always the best value. I do believe the best value price on Singapore Airlines for premium economy would be aproximately 50% to 60% more than the standard economy fare. The good things I found were express check in (but not at every airport), 35kg baggae allowance (now that was good) and an express lane at some airports for boarding. The food was very good with agood range and you could order specifically what you want on line up to 24 hours before departure. The seats were wider than economy with extra leg room however at 6'3" (191 cm) I still couldn't stretch out completely or utilise the leg support. The seat belt on one flight was very thick and could be uncomfortable. I believe it contained an airbag. Cabin staff were helpful and always polite. Plenty of overhead locker space. One thing I found strange was having to walk back through the first section of the ecoomy cabin to get to the toilet. Unlike First and Business class there is no specific toilet for Premium Economy. You have to pay for WiFi on board if you want it.
Bags were off loaded as priority at the destination which was helpful when arriving home and getting into the customs line up a little earlier than normal.
In all Premium Economy (at the right price) was much better than travelling Economy and with Singapore AIrlines I haven't had a bad flight yet. Even in economy. | Paris and return in Premium Economy with SIngapore Airlines | 2 |
2018-08-28T17:03:35-04:00 | Desktop | 2 | review | The Singapore Airlines flight to Manchester has been operating for a couple of years now - and it's certainly one of the best routes to the UK from Houston, although the price is beginning to get up there with the likes of BA and United now. However, the flight crew are SO attentive and really want to make the flight an enjoyable and thoroughly pleasant experience. For a cocktail, the Singapore Sling is a must! The food is always good and snacks, drinks and food plentiful. The A-350 is a good workhorse for this route - spacious and quiet. My only criticism is that the carry on baggage allowance weight is strictly enforced - meaning that very often, even if only a kilo over the carry on allowance, your hand luggage has to be checked. I really don't see the point in this as the overhead bins are usually half empty. Altogether though, a great flight, reminiscent of how flights used to be. | A classy flying experience | 0 |
2018-08-28T15:55:02-04:00 | Mobile | 1 | review | Took a flight from SIN to PVG. The cleanliness condition looks good on boarding. However when I open the service tray, it was dirty and this was the same for my wife and child's seat as well. Feedback to crew and had that taken cared. Great!
Halfway through visited the toilet but the condition was messed up. Quite astonished for a 5 hr flight. Guess it problem is more with the passengers then the crew. But certainly worth looking into maintain the toilets more frequent.
| Cleanliness of cabin | 1 |
2018-08-28T06:17:55-04:00 | Mobile | 2 | review | It was a nice journey to Singapore n return in Singapore Airlines. Thanks to all hospitality and good meal. | Great hospitality | 0 |
2018-08-28T02:59:55-04:00 | Mobile | 2 | review | The flight was pretty enjoyable. My favourite airline although a bit on the pricier side . Service could have been much better . But nevertheless safe and good flight. Toilet was not as clean as expected. Love the hot towels ! | Love the direct flight | 0 |
2018-08-28T02:49:53-04:00 | Desktop | 2 | review | After having done this trip several times before on Emirates I wanted to try Singapore Airlines and have to say I was very impressed by the friendliness, service and overall quality. No matter which leg of my flights the flight attendants were all very friendly, polite and seemed eager to make my flight comfortable. The food, especially the "book the cook" options were very good, the seat itself (A350) comfortable, only the bed into which the seat was changed into, seemed a bit too firm. I am not very tall so had enough space, even in the slightly angled position one has to sleep in, but the mattress was not really comfortable. But that was the only "down" point for me. | Great experience | 0 |
2018-08-28T01:28:04-04:00 | Desktop | 2 | review | This airline has eveything you want on a long flight. A lot of extra´s for comfort and a very nice and clean plane. The best airline! | Great service en flight! | 2 |
2018-08-28T00:31:32-04:00 | Desktop | 2 | review | First time we have travelled with Singapore Airline. We booked Premium Economy seats and they were excellent. We had the exit seats which means that no one can put their seats back so we had heaps of room. You have to pay extra for these seats might I add. We thought the airline was very good, would travel with them again. Service and food were very good. | First time in Premium Economy | 1 |
2018-08-28T00:19:24-04:00 | Mobile | 0 | review | Good timeous flight and good seat space. Air hostess should offer more alcoholic drinks and cooldrinks after supper instead of closing the lights and curtains.NO Chocolates offered as snacks. | GOOD FLIGHT FROM singapore TO JHB | 0 |
2018-08-27T23:22:02-04:00 | Desktop | 2 | review | Our first time with Premium economy on Singapore Airlines.Overall the service and fodd were excellent but on the leg from Brisbane to Singapore we had to share the bathroom with economy passangers which meant a long wait most of the time .I did ask if we could use business class but was informed that this was not permitted.
The leg from Singapore to London was much better on the larger A380 aircraft as the premium economy section had its own bathrooms supplied.
The biggest complaint I have on both legs is that the foot rests just don’t extend out far enough to be of any use when trying to sleep .Also they stated that they had a big inflight movie selection but looking futher at the selection it was not that good really.
Overall a pleasant flight experience though | Good but some small changes needed | 1 |
2018-08-27T21:41:07-04:00 | Desktop | 2 | review | The airbus A350 is really good. Seats are quite good. The entertainment is also good with a good variety. Food is good Service is excellent. | Great Service! | 1 |
2018-08-27T20:51:06-04:00 | Desktop | 1 | review | I might be wrong but after observing the attitude of the cabin crew over couple of flights, I feel that the cabin crew feels too good to be humble to passengers from certain country and possibly speak the language even if most of them are the native speaker in that language. , ground crew at Singapore airline is equal to the low fare airline. The food is very good but one can tell that Singapore airline is cutting cost. Less flight attendants on flights, water ? well this is the first airline I see that does not have bottled water but serves you water out of the water tank on the plane. The quality of the water or at least the taste of it is not very good. Are you a gold member from star alliance ? you will get treated equally with other airlines with the exception of Singapore airline, clear differentiation between treating their own members first, including boarding, lounge etc. Unfortunately I have two fly with Singapore couple of more times and then I will try to avoid purchasing tickets from Singapore Airline. | cutting cost - ground crew below average | 0 |
2018-08-27T18:46:48-04:00 | Mobile | 2 | review | Plane fairly new , only thing it had more business seats than economy. Crew very good. Food good. Entertainment ok. | Grate airline to fly with | 1 |
2018-08-27T18:07:11-04:00 | Desktop | 2 | review | This is my first time flying with SG, I have heard the good comments about them for a long time, and I couldn't agree more with those compliments because it's true. The steward and air hostesses were nice, they provided the best service. I love the thing that they offer you the hot hand towel when you get in the cabin. Which I never experienced that with other airlines. | such a nice experience flying with SG | 0 |
2018-08-27T15:36:00-04:00 | Desktop | 2 | review | Singapore Airlines continues to deliver. Excellent food, adequate knee room and attentive cabin staff.
We liked the fact that there were only three seats in the centre of the plane which meantr that our seats were wider than average. | Excellent airline | 0 |
2018-08-27T15:32:03-04:00 | Desktop | 2 | review | A wonderful airline. We only had three seats across the middle and there was plenty of room in the seat. Also a reasonable amount of legroom.
the entertainment was excellent as was the food. | Just the best | 0 |
2018-08-27T12:59:03-04:00 | Desktop | 2 | review | Our favourite airline to fly with. Exceptional service every time and great food and beverages as well | Singapore Airlines | 0 |
2018-08-27T10:50:28-04:00 | Desktop | 2 | review | Wonderful service, checking in very easy no queue and staff helpful. Cabin crew very attentive. Food selection good, excellent quality and presentation. Would highly recommend Singapore airlines. | Very attentive. Lovely food. | 0 |
2018-08-27T10:49:46-04:00 | Desktop | 2 | review | The crew were amazingly attentive and the inflight food was excellent. My wife needed water in the night as she was unwell and the crew came to check she was Ok. | Birthday Trip | 0 |
2018-08-27T07:04:01-04:00 | Desktop | 2 | review | Excellent customer service on board. Flight crew is always friendly and approachable. We had a small problem with one of the headphone jacks and they worked tirelessly to get it fixed for us. The flight crew was also very attentive to notice if you needed a refill or trash to be cleared. They’re definitely my go-to if you’re looking for a full service flight. =) | Reputable airline that lives up to expectations | 0 |
2018-08-27T02:47:46-04:00 | Mobile | 2 | review | My wife & I flew Bangalore-Singapore-Siem Reap and Phnom Penh-Singapore-Bangalore in August 2018. We had a very pleasant experience on each of the four sectors. Reasonable leg room & elbow room for economy class (better than Emirates & Jet Airways). Over the years, I have flown Singapore airlines many , many times on business - my perception was that it was an excellent airline till about 2014 and then I saw some decline in their quality. I am glad that it has improved now. The one issue I had is that I had forgotten to book a vegetarian meal for my wife at the time of booking the ticket and the website did not allow me to incorporate this 48 hours prior to the actual departure of the flight. However, on one of the sectors, the cabin crew was able to provide vegetarian meal and on another sector, they were able to give her some cookies.
I have flown on many airlines and my opinion is that Singapore Airlines, Lufthansa, Qatar Airways and Delta are among the best. | Excellent | 0 |
2018-08-27T01:41:21-04:00 | Desktop | 2 | review | I have now flown with Singapore Airlines several times over the past three years and would highly recommend them. Although I can only afford to fly economy class, I find the service excellent, the food very good and the staff are always very polite and helpful, either for the elderly or those travelling with young children. The welcoming `hot towels' are a lovely refreshing thought. Thanks, Singapore Airlines. | A reliable airline with helpful staff | 1 |
2018-08-27T01:27:30-04:00 | Desktop | 2 | review | Long but pleasant flight. Its the go to flight for long trips. The staff is very friendly, helpful and make you comfortable. They have a great menu for both lunch and dinner. They also have an up to date, all packed KrisWorld for great entertainment. | Pleasant flight | 0 |
2018-08-27T01:20:13-04:00 | Desktop | 2 | review | Very good professional service, flight attendants extremely good very attentive, best airline I've flown with, would highly recommend. | Singapore Airlines | 2 |
2018-08-27T01:20:09-04:00 | Desktop | 2 | review | 4 really comfortable flights to and from Australia , 2 X 13 hours and 2 X 5 hours. New Silkair from Singapore to Cairns route is good on a very new and comfortable plane. All you would expect service wise from Singapore airlines where nothing Is to much trouble . We did fly business class and would definitely do so again, as it was so worth the cost for the comfort and service we got. Sometimes spooling yourself on a very long haul flight is very worthwhile .
Suziev | Australia and back. | 0 |
2018-08-26T22:56:16-04:00 | Mobile | 2 | review | Our second flight on Singapore airlines to actually holiday in Singapore.
This was also our first flight on the Airbus A350 and it’s very impressive. Flight was very smooth and comfortable.
The service was very impressive as were the meals and the entire crew.
The economy seats are quite comfortable with good leg room and the entertainment selection on Krisworld was again excellent.
If flying the SQ A350 I would avoid the forward economy section. While the smaller cabin may sound appealing you are also close to row 41 with the baby cots. On an overnight flight it’s not pleasant with constantly crying babies.
I highly recommend Singapore airlines and would certainly fly them again if they fly to my destination. | Excellent | 0 |
2018-08-26T21:30:43-04:00 | Desktop | 0 | review | Travelled with my family to NZ for our holiday last November. The trip to NZ was fine, its the trip back that made us question if we should ever consider flying Singapore airline again. Recently flying SQ we faced the issue of the meal times were always late. This round the meal time was delayed for more than 1 hour, and when the flight attendant was distributing the snacks, I asked if they can spare one more sandwich for my young child, The attendant had turned me down and said they do not have enough food for everyone. For normal circumstances I can be more understanding, however during the whole flight I witnessed the passengers (a family of 3 - parents and a teenager) seated in front of me had been requesting snacks and drink non-stop. If you are worried that you do not have enough food for all, why ain't your staffs trained to turn down the request from passengers that had been requesting food non-stop? And it was my 1st request for an extra sandwich for my young child, and it was due to your delay in meal time. At the end I had to tell my crying child that the airline does not have enough food.
As a well know airline, shouldn't you planned and stocked enough food for all? And the attitude from the flight attendants were very bad. | More training for your staffs please. | 0 |
2018-08-26T20:53:08-04:00 | Mobile | 2 | review | Singapore airlines are my airline of choice where possible. They are always friendly and helpful and the business class lounge is great. | A must for a long trip | 0 |
2018-08-26T20:33:38-04:00 | Mobile | 2 | review | We were on our way back home after visiting family in India, we chose to fly with our friends so the long haul across Pacific is not so painful. This flight was great as usual but this time there is a few asterisks worth commenting. Very unlike SingaporeAir, they completely ran out of options for meal by the time they got to the back of the plane for just about everyone. The only thing available was entree with beef which was fine for my family but was not for lots of the passengers from India.
Besides this, always good things to say about SingaporeAir | Visiting family in India | 0 |
2018-08-26T20:33:14-04:00 | Mobile | 2 | review | We flew with this airline as it was part of package deal with a tour company. Premium economy with Singapore airlines does not include lounge access unlike airnz. The cabin for this class is okay but you have to walk back through economy to the rest rooms.The seats recline and theres plenty of legroom. Try not to get the middle seats as it's hard to climb over sleeping bodies when you need to get up. Singapore airlines newer premium economy cabin has great viewing on the screens with many channels. They provide water socks toothbrushes etc.
I would suggest booking a transit hotel in Changi airport if you stop at Singapore. It's worth it. | Comfortable seat but long haul | 1 |
2018-08-26T19:52:14-04:00 | Desktop | 2 | review | I am nearly six feet. My economy seat offers enough basic space for me.
Meals and ice cream were good.
I encountered Internet pre check-in problem. The check-in system rejected a member of my family due to insufficient Passport valid period. Indeed, his Passport valid period is more than one year. | Seat and Meal were good | 0 |
2018-08-26T19:35:33-04:00 | Mobile | 1 | review | Checked in at Akl airport to start our honeymoon and requested leg room due to my wife’s knee surgery. Was told that the plane was full and we were not even able to get an empty seat next to us which is understandable. However upon take off we noticed an entire row of 3 empty seats right next to us :/. As our seats were right by the toilets at the end of the plane, sleeping on a 10 hr flight was not quite an option. We were checked in all the way to our final destination in Scandinavia when we started the trip but once boarding the second long leg of our trip in Singapore we were not even seated together. That was very disappointing as we told the lady at the check in that we were heading out on our honeymoon and assumed that even if we were given the worst seats on the plane we would at least be seated together since my wife is also a bit of an anxious flyer. So the the next 12 hrs was spent me trying to hold her hand from behind her seat during take off, the turbulent flight and landing. The Actual service on the plane was great. The food was good and the attendants very accommodating. So I guess it was not a total disaster but still not a great start to a trip that is really a once in a lifetime experience. | Bit of a disappointment | 1 |
2018-08-26T12:14:20-04:00 | Mobile | 1 | review | I bought Premium Economy flights so I could actually request the food that I would like as I get travel sickness and even the smell of airplane food can make me feel queasy.
The first meal from Melbourne was meant to be bland and came with full spice, making it hard to eat.
The second meal I had booked was a fruit platter and it never arrived at all. I was served the inflight meal with no choice as to what I wanted. I questioned why I didn't get the booked meal and was told it didn't up load from the computer correctly.
I then asked if the second flight would be correct, which they confirmed yes it would. For the inconvenience I was given a voucher for $75 SGD to spend on the next flight.
On the second flight my first requested meal was a fruit platter and it arrived , I thought great, but as it was now heading for 5:00am Melbourne time I fell asleep and the hostess took the meal away before I could eat it and never brought it back. I woke up about 8 hours into our 14 hour flight and asked for some food, only to be brought a left over roll and packet of nuts. I thought well if my next meal does come it will do.
I had booked pancakes and scrambled eggs but when they served the meals, nope it didn't come, again I asked about our Book the Cook meal and was again told it didn't upload in the system.
We are now trying to Book our return flight food and the system says it's not working. I find this rather poor as we paid more than double the price for the Premium Economy seats with an extra cost to choose the seats as well.
Although the seats we chose gave me extra leg room and seat width, I guess I will just accept what ever the inflight meal is and hope I can stomach it. | Book the Cook - fail | 0 |
2018-08-26T10:43:28-04:00 | Mobile | 2 | review | Unlike the disaster I had a week earlier via Air Canada , I've test to experience a bad SIA flight .The staff always make you feel welcome and are extremely attentative to the passengers needs.
I will continue to Support SIA and will always select them ahead of other airlines. | Never feels like economy class | 0 |
2018-08-26T09:56:09-04:00 | Mobile | 2 | review | From start to finish flying from Ahmadabad to Singapore return for the same with business friends, we had a great experience. Friendly attentive staff, great meals & entertainment, we were all very happy. What a fantastic airline i have traveled with them a few times and always great service and food but when i traveled with them in July they were more than fantastic. Would recommend to anyone. | World Best Airlines ✈ Singapore Airlines | 1 |
2018-08-26T06:56:09-04:00 | Desktop | 2 | review | Comfortable flight and excellent service. The flight attendants are polite and helpful. Will recommend/ | World Class | 2 |
2018-08-26T04:26:49-04:00 | Mobile | 2 | review | I have used Singapore Airlines regularly over the years to travel from Europe to Singapore. Service is always top quality and seats extremely comfortable allow good sleep. Makes the 13 hours flight a very good experience. | One of the best | 1 |
2018-08-26T03:34:11-04:00 | Desktop | 2 | review | A very comfortable flight, excellent service and the food would rival some food I have had in business class on other airlines. Defintiley the best service and food in econmy on any airline.....and I have flown a few.
Travelling as a couple, one preferring a window seat and the other needing an aisle seat after back surgery, one of us usually ends up in the middle seat. With the option to preselect our seats, I opted for a window and aisle. At Melbourne checkin it was suggested we change seats to a window and an aisleleaving thr middle seat in between free. Whilst the airline could not block nor guarantee that the middle seat would remain empty, we took the chance and it paid off. We were lucky that from Singapore to Rome, then Rome all the way back to Melbourne we had the middle seat to ourselves.
Thankyou for the heads up Singapore Airline Melbourne checkin.
Our selected flights also had only a 1.5 hour stopover in Singapore both ways, which made for a more streamlined journey.
Would recommend Singapore airlines and will definitely be my airline of choice where possible. | Still the best | 2 |
2018-08-26T03:29:58-04:00 | Mobile | 2 | review | Singapore airlines is a very good experience. We were lucky enough to go in one of the newer A350’s which has a great business class and fully flat beds. The planes are fairly new , check in efficient and quick. The staff are extremely attentive and friendly. The seats are extremely comfortable and you can fully stretch out your legs in the seats upright position. The TV screen is larger then most and good storage around the seat. You can also connect your iPad to the screen & buy wi fi on the flight. We did the day trip which was extremely comfortable and easy 8 hour flight. | A350 very good business class | 0 |
2018-08-26T03:06:23-04:00 | Desktop | 2 | review | Flying first class (in the Airbus 800 it's called "Suites") is a rare privilege for most of us, but on a recent trip to London I was able to enjoy the long (13 hours +) flight each way in utter comfort. Both were night flights, and the spacious seats folded down to make an equally spacious bed, under whose duvet, clad in the quality pyjamas provided, I was able to enjoy a comfortable night's sleep. After eating a delicious dinner. The meals on both legs were first class: caviar, soup, seafood hors d'oeuvre, and meat (steak one way, and lamb rack the other). The Krug, followed by a Cos d'Estournel were both superb.
Singapore Airlines cabin service is justly renowned - in all classes of the cabin, and all I need say about the service in Suites is that it lived up to every expectation: polite, cheerful, attentive and efficient.
First class travel may be beyond most people's budget or allowance, but if you ever have the opportunity, take Singapore Airlines. You'll never regret it. | Pampered to London and Back | 2 |
2018-08-25T21:45:10-04:00 | Mobile | 0 | review | I had a tex from Australia asking me if I could get to Brisbane as my partner had been taken ill I arrived at London HR about 6am and asked the lady if I could get on the 9.25 to Brisbane,she was very abrupt and blunt with “ ITS FULL” I asked if I could wait to see if the was any “No shows” .she then replied “you can have a ticket and it will cost you 577 pounds , I pointed out that on my phone BOOKING PAGE is said booking changes are COMPLIMENTARY,but she insisted that I pay 577 pounds or wait around for the 22nd August flight .Its a shame your London English staff are as not well trained as the Singapore air crew are I travel to the UK ever 2years and the most I have had to pay on the occasion I needed to change a date was 100 pounds with Emirates I am very disappointed with the treatment I received at London I am a 73 year old pensioner and it’s a lot to pay out I feel I was cheated of 577 pounds A P Harris | Rip off at London Hr | 1 |
2018-08-25T19:30:48-04:00 | Desktop | 1 | review | Old fashion airplane. Business Class seat not very confortable to sleep compared to more recent airplanes.
Duty Free items choice limited and far below in respect to the duty free catalog.
Good food and good wines.
Gobally a little bit disappointed.
New trip I will test with another company. | Old fashion airplane. | 0 |
2018-08-25T19:19:17-04:00 | Desktop | 2 | review | We have been loyal supporters of SQ for many years. For generations ... ito was fantastic when ranked number one. It's sad when one sees standards slipping. On our flight last week we noticed how "the eagle seems to have been able to level out after seemingly losing altitude for quite a while". The food quality has slipped significantly with time! On the most 2 side SQ got us to JNB safely. Great ... The cabin crew were fantastic as ever. Airport and baggage management was great. Thank you. On the other side the food was once again pretty mediocre. SQ Management, you need to have a serious discussion with your food service providers and get them to "up their game". And SQ needs to have a good look at their own food QC. Legroom was better this flight - a result of numerous 0 reviews perhaps? Have Management been squeezing margins perhaps? Price is important to us and as a result we make choices. On this trip we opted for SQ instead of Emirates. The latter seems to have well overtaken the former in terms of overall quality based on our experience. Another airline that we have found good for our routes is Turkish and numerous friends and associates have moved to Quatar and Ethiopian Airlines. | the once golden eagle seems to have leveled out. Good news | 0 |
2018-08-25T16:26:25-04:00 | Desktop | 2 | review | Have flown Singapore airlines many times each time the service has been very good. From checkin to food and service on the flight. Recent flight July/August has been no exception. Flight staff have been very helpful | Usual excellent Singapore airlines flight | 0 |
2018-08-25T13:51:31-04:00 | Desktop | 2 | review | business class has gargantuan bucket seats. service is impeccable, i'd have to say this is one of the top airlines for service/comfort and luxury. | Travel for a tradeshow | 0 |
2018-08-25T10:58:23-04:00 | Mobile | 2 | review | I took singapore airlines for my business trip in business class it was my first time but not the last one I order on advanced a special menu (lobster) was amazing good. All the cabine crew are fabulous. Really enjoyed this flight. | Faster flight better services | 0 |
2018-08-25T03:08:55-04:00 | Desktop | 2 | review | My recent experience flying with Singapore Airlines was made very easy for us. We arrive hours earlier than what is required for international flights carrying all our luggage. Expecting to have to carry our luggage around the airport for a lengthy period of time we went to the Singapore check in counter to inquire what would be the earliest time for us to be able to check in our luggage. You can check in now Sir was the reply.
Each time we have flown with Singapore Airlines we have had the same happy experience, it makes traveling through an International Airport that little bit easier. This trip we flew from Australia to Singapore and then on to Kuala Lumpur and returned the same way. | My flights with Singapore Airline. | 1 |
2018-08-25T02:00:37-04:00 | Mobile | 2 | review | Travelled twice with this airline. Every time it is a nice experience. They have apt planes that can withstand turbulence at most times and you feel a lot safer. Hospitality is also great. You will not be disappointed. | Nice airline and wonderful hospitality | 1 |
2018-08-25T00:00:38-04:00 | Desktop | 2 | review | The new dreamliner 787 business class features a flatbed. Though much smaller than A380 and 777, but it is sufficient for small to mid sized people. Requested for potato chips and was informed that they do not have any snacks except nuts since it was a regional flight. I find this rather disappointing especially when it's a business class. Nonetheless, it was still a comfortable flight. | New dreamliner 787 | 1 |
2018-08-24T23:12:11-04:00 | Desktop | 2 | review | I travel in business with many airlines but none are comprehensively are good as Singapore Airlines. Quality of service is great, efficient, friendly and calm.
Will definitely fly with them again. | First SIA flight | 1 |
2018-08-24T22:48:47-04:00 | Mobile | 2 | review | Arrived London Heathrow at 10.30am, 12 hours early for our 9.40pm flight home. Gentleman at the Singapore airlines desk managed to get us on the 11.30am flight to Singapore thus giving us a full day in Singapore to explore. Flight was excellent with great service and food provided. What else can I say, world's best airline. | World's Best | 1 |
2018-08-24T15:32:53-04:00 | Mobile | 2 | review | The flight from Singapore to Melbourne was very pleasant. Staff were extremely helpful and friendly. Probably the most friendliest and helpful airline staff I’ve ever travelled with (compared to our Australian airlines who don’t care about Customer service).
The food was good and presentable.
I wasn’t entirely impressed with the entertainment offered on the plane. The movies were old, not new releases. What happened to the airlines playing new releases like in the late 90s and 2000? | Comfy | 1 |
2018-08-24T13:18:42-04:00 | Desktop | 2 | review | Good service, altho warm wine on the return trip from Singapore to Auckland, and not offered off the trolley had to request it, whereas going from Auckland to Singapore, better service and better cleaning of the toilets, however would say Singapore Airlines is my favorite airline to travel on. | Nice Service | 0 |
2018-08-24T08:19:19-04:00 | Mobile | 2 | review | Hot towels from the start to snacks and champagne... makes for a good beginning. Afterwards was given out snacks, followed by meals with ice cream. I will admit I asked for more ice cream, and bam more ice cream. I also asked for more food on my second meal, and bam more food. I never have to worry when it comes to thos airline. I had a lay over and didnt want to buy water at the hotel, so I asked for a bottle, and bam a liter bottle of water. Talk about service. I highly recommend this airline, they are very attentive and on top of everything. | Another great flight with Singapore Airlines | 1 |
2018-08-24T04:46:24-04:00 | Desktop | 2 | review | Being first time onboard with SQ and i was impressed with them. Their service was identically Asian culture, sincere smile ( which most of Airlines from Asia does ). Food was nice same goes to their Champagne and French white wine, loved the design of everything by SQ. Can not wait to enjoy their long haul flight BC Sing to Ams. | SQFever | 0 |
2018-08-24T04:08:42-04:00 | Desktop | 2 | review | The crew were very helpful at the start & end of the flight. My partner lost his ring & they removed the cushions to find it. The food was good.The cabin was clean & there was adequate leg room. | Efficient assistance for my mobility problem. | 1 |
2018-08-24T02:40:12-04:00 | Desktop | 2 | review | Seasoned long haul travellers - first time business class. It was everything we had hoped (and paid for). The space and ability to sleep on all legs of the trip, service was excellent. We really felt pampered and arrived in the UK and back home without the awful jet lag. We pre-booked our meals via 'Book the Cook' on their website. On the Singapore to UK and return part of the trip we were in what we called 'The pods' with our own self contained little area and optional bed format. We advise that if you are travelling as a couple don't book the two inner seats next to each other as you are virtually cut off from each other as the dividing area doesn't allow easy contact.
If doing this again we would book one of the inner seats and corresponding single seat next to it. The Business lounge in Adelaide was good and the one in Singapore fantastic!! Availability to have showers, buffet and all drinks soft and alcohol etc was one of the highlights. Only downer was the Business Lounge (Aspire) in Manchester airport. It was very average. Singapore has a small portion roped off for its passengers and the rest is open to anyone else who wants to pay for the privilege ie access to buffet and the bar. Unfortunately this made for a not very pleasant waiting area as you share the area with noisy children, inconsiderate other passengers etc. It was not a relaxing part of our journey and if done again would avoid this and felt let down as Business class passengers paying a premium. Before people get into a huff about perceived snobbishness or class distinction NO, but you expect better when you have paid the higher price. BUT again the rest of the trip was just as expected and we thoroughly enjoyed it. Singapore Airlines didn't let us down. | Sleep yourself overseas! | 2 |
2018-08-24T01:48:50-04:00 | Desktop | 0 | review | Having had a superb holiday in Borneo and Singapore the last thing we expected was a pretty bad flight home. Fourteen hours seemed like twenty and the flight was very bumpy especially across the Bay of Bengal with lots of people being sick, including my daughter. I googled it when we got home and apparently this route and the older Boeing 777-300ER planes are prone to turbulence. Not so much the A380's (wish I'd known before). Also the smiling always happy Singapore Airlines staff seems to be a myth. Perhaps they were as fed up with the flight as we were! On a more 2 side the gratis food and drinks was very good. | Heavenly holiday then flight from hell | 1 |
2018-08-24T01:27:39-04:00 | Desktop | 2 | review | A mid summer, weekend departure from Domodedevo Airport, Moscow can be a bit hectic, but the Singapore Airlines boarding gate area was a relative zen zone compared to the mayhem of Domodedovo. We travelled Premium Economy, that 'mezzanine' level class where you don't get flat beds but you do get some personal space, great service and some value for your money.
The flight was late into Changi, but Singapore staff were waiting for us with an airport buggy to speed us directly from terminal 2 to Terminal 3, our stopover was reduced from 50 mins to 15mins, SQ 241 waited for us but the Zen zone of calmness and smiles was always there. I will happily chill out with Singapore next time. | Can't cope with Economy Class or comfortably stretch to Business Class | 1 |
2018-08-24T00:40:54-04:00 | Desktop | 2 | review | I took an a380 from Singapore Airlines to Singapore. The plane is very clean, the seats are comfortable and more spacious than other types of aircraft. The food is good but small flat, the stewards are not too warm, just a small smile ... | Nice flight | 0 |
2018-08-24T00:31:05-04:00 | Desktop | 2 | review | This flight was the best flight I have ever made. For a 12 hour flight, in this flight the time passes very fast. they have nice food, nice entreteinment, | Melhor voo | 1 |
2018-08-23T23:35:30-04:00 | Desktop | 2 | review | I was traveling with my wife from Melbourne to Barcelona. My wife on the wheelchair and she carry her electric wheelchair. The service in Melbourne, during transit in Changi and arrive in Barcelona are excellent. | Best service for disable passenger | 2 |
2018-08-23T20:35:45-04:00 | Desktop | 1 | review | The flight was good, clean, good services, food was bad, beverages was good, punctual,the food was very bad | Singapore airline | 0 |
2018-08-23T16:43:11-04:00 | Desktop | 2 | review | New plane with variety of entertainment which helps you a lot for such long flight.
Though the meal is good, what I enjoy the most is magnum ice cream.
Changi airport is also the great place to spend time. | Pleasant flight | 0 |
2018-08-23T16:09:14-04:00 | Desktop | 2 | review | We travelled as a family of five on 25th of June. Our little daughter is disabled and need extra arrangement prior the trip date. I sent email to the office staff to let them now my daughter's medical condition .I got the reply within 24 hours from their local and Singapore office staff to advise what to do so that I would had a smoothest flight.
With clear information do and dont from the staff as well as good communication we had, indeed our trip was smooth and no problem at all.
Checking staff at Heathrow airport, I forget her name, she is very nice lady and helpful . She greeted us with broad smile and helped us with clear information and direction on how to get to the departure gate as the location was quite walk distance from the check in counter.
Upon entering the aircraft, all crews members greeted us with warm hospitality and one of them arranged and made sure my daughter's buggy kept safely in their luggage storage .
Overall we enjoyed the long haul of 14 hours flight ( 2 hours transit in Changi Airport Singapore). The crews were excellent. The journey were smooth as velvety cake in my mouth !
Will travel again with Singapore airlines, for sure. | Disabled friendly airline and very communicative supporting office staffs | 0 |
2018-08-23T13:17:52-04:00 | Mobile | 2 | review | This airline really offers may options on flying, and everytime that I have flown with Singapore Airlines I haven't been disappointed. They give you fresh hot towels the moment before take off, plenty of in flight entertainment, and a kind staff. Paying extra for full miles and a better seat was well worth it. You get Bose headsets for your entertainment which helps drown out background noise, and a better recliner. The in flight entertainment even has the option to see where you need to go to transfer once at a transfer point, very helpful. You also can opt for a tour of Singapore if you have a layover that's more than 5 hrs. This gives you the ability to tour some more without having to book like crazy for it. Keep up the great work Singapore Air. | "Service with class and a smile" | 0 |
2018-08-23T09:49:32-04:00 | Mobile | 2 | review | Flying from Bali to Singapore, we inadvertently left a carryon bag under our seat. It was 0100 and we were extremely tired. We were unable to recover the bag since they moved the aircraft to a parking area. We departed on our flight to San Francisco before we found the bag.
The bag was found later and turned into the Changi Airport lost and found. Singapore Airlines notified us of the status of the bag. After Contacting Changi lost and found, we confirmed the contents of the bag and they apologized for discarding the pistachio nuts.
Once we contacted Singapore Airlines at San Francisco airport the personnel notified Singapore Airlines in Singapore and they obtained the bag, after we authorized it’s release from the lost and found, and
placed the bag on the next flight to San Francisco.
I sent Singapore Airlines San Francisco a FedEx label and the bag was delivered two days later.
We received the bag which had a nylon tie on the zipper and everything was in place. We were relieved since there were two noise suppression headsets in the bag.
We were sincerely grateful to the way Singapore Airlines and the Changi Airport lost and found handed our situation. | Singapore Airlines and Changi Airport | 1 |
2018-08-23T06:09:01-04:00 | Mobile | 2 | review | From checking experience to disembarking, everything was what i hopeed for.
Upon entering the plane the friendly stafff greeted our kids by name and got them toys straight away.
Got treated like royalty.
Makes it hard to fly with someone else. !
Enjoy your travels, highly reccomend.
| Loved every minute ! | 2 |
2018-08-23T05:43:38-04:00 | Mobile | 2 | review | My flight from SFO to Mumbai was more than pleasant. The cabin assistants were very courteous and friendly. I was very apprehensive as it was a very long flight and I was traveling alone. But the overall experience was simply superlative. I have flown with them before and will certainly do so in future. | Royal | 1 |
2018-08-23T05:10:09-04:00 | Desktop | 2 | review | Flight from Singapore on the new Dreamliner was really comfortable service excellent definitely would travel on this flight again. | New Dreamliner | 1 |
2018-08-23T02:10:08-04:00 | Desktop | 2 | review | Singapore Airlines provides good service. Our flights were on time. We made a stopover in Singapore, took a lounge there. Was certainly worth it. The seats are good. Service is excellent. | One of the best | 1 |
2018-08-22T23:18:50-04:00 | Mobile | 2 | review | Perfect airline that I’ve flown once before.
Food was great, leg room was fine and entertainment was good. By the time I was flying back from London, I got quite bored of the entertainment system as the movies and etc hadn’t changed. When it came to my air New Zealand flight, it was a nice change.
Would definitely fly with them again.
| Perfect | 1 |
2018-08-22T22:40:42-04:00 | Desktop | 2 | review | We recently flew from Brisbane to Copenhagen via Singapore. The cabin crew were excellent from the start. Nothing was too much trouble for them. The attention even during the night was great. The food was good and the flight was very smooth. The airport lounges were also very good. | Excellent service. Good food. Great planes | 0 |
2018-08-22T22:14:56-04:00 | Desktop | 2 | review | Flew on Singapore’s new Dreamliner.
Loads of cabin space, the seats are bigger and offer loads more legroom. The entertainment system is fantastic, you can even stop watching a film , add it to your list and continue watching where you stopped it on another plane or at a later date.
Food and staff perfect as always. | Dreamliner | 0 |
2018-08-22T21:28:03-04:00 | Desktop | 2 | review | What a great airline to travel with.
Very professional cabin crew and really clean planes with plenty of in flight entertainment.
Pre-booking meals is also a great feature through their website. | Singapore Airlines | 1 |
2018-08-22T21:21:56-04:00 | Desktop | 2 | review | Everything was good on the 4 flights from Syd to Singapore and on to London and return. We had smooth check in process and excellent on board service.
Would highly recommend this airline and their premium economy service. We used book the cook and found that our meals were served first. | Top notch airline | 1 |