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1
00:00:21,550 --> 00:00:28,890
ุงู„ุณูŠุฏุงุช ุงู„ู…ุนุฑููŠู† we are in chapter five linking to

2
00:00:28,890 --> 00:00:30,510
the previous meeting we talked about the

3
00:00:30,510 --> 00:00:35,110
experiment studies ุญูƒูŠู†ุง ุนู† ุงู„ุชุฌุฑุจุฉ and we gave

4
00:00:35,110 --> 00:00:40,090
you some some examples on on Wednesday next

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00:00:40,090 --> 00:00:44,470
Wednesday I will ask you to to bring some examples

6
00:00:44,470 --> 00:00:50,780
on experiment studies so please take notes onWhen

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is day again I will ask you to bring some examples

8
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of experiment studies Okay as I mentioned before

9
00:00:59,820 --> 00:01:04,820
regarding the experiment studies as a sample or as

10
00:01:04,820 --> 00:01:10,680
an example of the quantitative methods You

11
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should have control group and you have the study

12
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groupYou are free to select the sample could be

13
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the sample is a random sample or paper sample You

14
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have to justify why you use random sample for

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instance if you go back to our previous example we

16
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selected particular kids to select a particular

17
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productูŠู…ูƒู†ูƒ ุงู„ุฐู‡ุงุจ ุฅู„ู‰ ุงู„ู…ุฏุฑุณุงุช ุงู„ู…ุญุฏุฏุฉุŒ ุงู„ู…ุฏุงุฑุณ

18
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ุงู„ู…ู‡ุงุฌู…ุฉุŒ ู„ุชุฑู‰ ุงู‡ุชู…ุงู… ุฅุนู„ุงู…ุงุช ุฃูˆ ุฅุนู„ุงู…ุงุช ุนู† ุญุงู„ุฉ

19
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ุงู„ุฃุทูุงู„

20
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ูƒู…ุง ุฐูƒุฑุช ู‚ุจู„ ุฃูŠุถู‹ุงุŒ ู‡ู†ุงูƒ ุนุฏุฏ ู…ู† ุงู„ุชู‚ุงุฑูŠุฑ ุนู„ู‰

21
00:02:00,590 --> 00:02:04,890
ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰ ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰

22
00:02:04,890 --> 00:02:06,170
ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰ ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰

23
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ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰ ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰

24
00:02:06,190 --> 00:02:06,330
ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰ ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰

25
00:02:06,330 --> 00:02:06,410
ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰ ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰

26
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ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰ ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰

27
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ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰ ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰

28
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ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰ ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰

29
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ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰ ุงู„ู…ูŠุฒุงู†ูŠุงุช ุงู„ู…ุนุชู…ุฏุฉ ุนู„ู‰

30
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ุงู„ู…ูŠุฒ

31
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it's also important to control all over the

32
00:02:24,350 --> 00:02:27,450
variables ูƒู…ุงู† ุงุญู†ุง ู…ู…ูƒู† ู†ุนู…ู„ controlling ู„ู„

33
00:02:27,450 --> 00:02:33,370
variables ูŠุนู†ูŠ ุจุนุถ ุงู„ู…ุชุบูŠุฑุงุช ู…ุซู„ุง males and

34
00:02:33,370 --> 00:02:38,930
females ู…ู…ูƒู† ู†ู‚ุงุฑู† ุจูŠู† ุงู„ males ูˆ ุงู„ females ู†ุดูˆู

35
00:02:38,930 --> 00:02:42,640
ุงู„ ..ุงู„ุงุทูุงู„ ุงู„ุตุบุงุฑ ูƒุฏู‡ุด ุงุชุฃุซุฑูˆุง ููŠ ุงู„ .. ููŠ

36
00:02:42,640 --> 00:02:45,400
ุงู„ุฏุนุงูŠุฉ ู‡ู„ ุงู„ male ุงุชุฃุซุฑูˆุง ุงูƒุชุฑ ู…ู† ุงู„ femaleุŸ

37
00:02:45,400 --> 00:02:48,040
ุงู„ุจู†ุงุช ุงูƒุชุฑ ู…ู† ุงู„ูˆู„ุงุฏ ูˆ ู„ุง ุงู„ูˆู„ุงุฏ ุงูƒุชุฑ ู…ู† .. ู…ู†

38
00:02:48,040 --> 00:02:51,520
ุงู„ุจู†ุงุช ู…ู…ูƒู† ู†ุฌูŠุจ different schools ู†ุดูˆู ู‡ู„ ู…ุฏุฑุณุฉ

39
00:02:51,520 --> 00:02:54,880
ู‡ุฐู‡ ูˆ ู„ุง ู…ุฏุฑุณุฉ ู…ู…ูƒู† ู…ู†ุงุทู‚ ุฌุบุฑุงููŠุฉ ู†ุดูˆู ู…ู†ุทู‚ุฉ

40
00:02:54,880 --> 00:03:00,770
ุฌุบุฑุงููŠุฉ ุงูƒุชุฑ ู…ู…ูƒู† ู†ุฌูŠุจ ู…ุซู„ุง ุทู„ุงุก .. ุงุทูุงู„in the

41
00:03:00,770 --> 00:03:04,910
early stages ุทู„ุงุจ ุงู„ุตู ุงู„ุฃูˆู„ ุงู„ุงุจุชุฏุงุฆูŠ ูƒูŠู ุงุชุฃุซุฑูˆุง

42
00:03:04,910 --> 00:03:08,270
ุงู„ู…ู‚ุงุฑู†ุฉ ู…ุน ุงู„ุตู ุงู„ุฎุงู…ุณ ุงู„ุงุจุชุฏุงุฆูŠ okay so it's

43
00:03:08,270 --> 00:03:10,670
controlling for all of the of the available

44
00:03:10,670 --> 00:03:15,590
variables now we will talk about the survey the

45
00:03:15,590 --> 00:03:17,970
survey is the second instrument in the

46
00:03:17,970 --> 00:03:24,510
quantitative methods okay and some people they

47
00:03:24,510 --> 00:03:27,190
call the survey as questionnaire ููŠ ุจุนุถ ุงู„ู†ุงุณ

48
00:03:27,190 --> 00:03:29,630
ุจูŠุณู…ูˆู‡ุง ุงู„ questionnaire ุงู„ู„ูŠ ู‡ูˆ ุงู„ุงุณุชุจูŠุงู†

49
00:03:34,010 --> 00:03:36,770
So the self-a is a collection of information or

50
00:03:36,770 --> 00:03:41,490
data from standardized form groups of people ูŠุนู†ูŠ

51
00:03:41,490 --> 00:03:47,590
ุงุญู†ุง ุจู†ุฌู…ุน ุงู„ุจูŠุงู†ุงุช ุชุจุนุชู†ุง ู…ู† ุฎู„ุงู„ ุงุณุชุจูŠุงู† ู…ู† ุฎู„ุงู„

52
00:03:47,590 --> 00:03:52,190
ู…ุฌู…ูˆุนุฉ ู…ุฎุตุตุฉ ู…ู† ุงู„ู†ุงุณ ู‡ุฐูˆู„ ุงู„ู†ุงุณ ุจู†ุนุทูŠู‡ู… ุงู„ุงุณุชุจูŠุงู†

53
00:03:52,190 --> 00:03:56,710
ุงู„ุงุณุชุจูŠุงู† ู„ู‡ form ู…ุนูŠู† later on ููŠ chapter ุณุชุฉ ูˆ

54
00:03:56,710 --> 00:04:03,690
ุณุจุนุฉ ู‡ูˆุฑุฌูŠ ูˆ ูƒูŠู ู…ู…ูƒู† ู†ุนู…ู„ ุงู„ุงุณุชุจูŠุงู†ุจุดูƒู„ ุนุงู…

55
00:04:03,690 --> 00:04:07,910
ุงู„ุงุณุชุจูŠุงู† is a popular the majority of people

56
00:04:07,910 --> 00:04:11,170
using questionnaire ุฃุบู„ุจ ุงู„ู†ุงุณ ุจูŠุณุชุฎุฏู…ูˆุง

57
00:04:11,170 --> 00:04:14,650
questionnaire it

58
00:04:14,650 --> 00:04:18,130
.. it is using for the quantitative data ุจุชุณุชุฎุฏู…

59
00:04:18,130 --> 00:04:23,010
ููŠ ุฌู…ุน ุงู„ุจูŠุงู†ุงุช ุงู„ูƒู…ูŠุฉ ูƒู…ุงู† ุงู„ุจูŠุงู†ุงุช is analyzed

60
00:04:23,010 --> 00:04:26,290
quantitatively ูƒู…ุงู† ุงุญู†ุง ุจู† .. ุจู†ุญู„ู„ ุงู„ุจูŠุงู†ุงุช

61
00:04:26,290 --> 00:04:31,190
quantitativelyุงู„ู…ุซุงู„ ูŠุฌุจ ุฃู† ูŠู…ุซู„ ู…ุฌุชู…ุน ุงู„ู…ุญู‚ู‚ูŠู†

62
00:04:31,190 --> 00:04:35,970
ูˆุณุฃุนูˆุฏ ุนู„ู‰ ู‡ุฐุง ููŠ ุฃูƒุชุฑ ุชูุงุตูŠู„ ู„ุงุฒู… ูŠูƒูˆู† ุงู„ุนูŠู†ุฉ

63
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ุงู„ู„ูŠ ุงุญู†ุง ุจู†ุฎุชุงุฑู‡ุง ุชู…ุซู„ ุงู„ู…ุฌุชู…ุน ู†ูุณู‡ุŒ ุงู„ู…ุฌุชู…ุน

64
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ุงู„ุฏุฑุงุณุฉ and sometimes it gives the researcher

65
00:04:44,790 --> 00:04:49,190
independenceุŒ ูŠูƒูˆู† ุงู„ researcher ู†ูุณู‡ ู…ุณุชู‚ู„ุนู†

66
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ุงู„ุธุงู‡ุฑุฉ as we explained in the research philosophy

67
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in the research philosophy the quantitative

68
00:04:55,270 --> 00:05:00,430
research is independent on of the of the

69
00:05:00,430 --> 00:05:04,370
researcher thinkingุจูƒูˆู† ุงู„ุจุงุญุซ ู…ุงูŠู„ู‡ ุนู„ุงู‚ุฉ ููŠ

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ุงู„ุธุงู‡ุฑุฉ ุจุดูƒู„ ุนุงู… ูŠุนู†ูŠ ู‡ูˆ ู…ู…ูƒู† ุงู„ questionnaire

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ูŠุตู…ู…ู‡ ูˆ ูŠุฎู„ูˆุง ูˆุงุญุฏ ุชุงู†ูŠ ูŠุฑูˆุญ ูŠูˆุฒุนู‡ ู…ู…ูƒู† ุงู„

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questionnaire ูŠุตู…ู…ู‡ ูˆ ูŠุฑูˆุญ ูŠุจุนุชู‡ ุจุงู„ email ู…ู…ูƒู†

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ูŠุตู…ู…ู‡ ูˆ ูŠุชุตู„ ุจุงู„ุชู„ููˆู† ู…ู…ูƒู† ูŠุตู…ู…ู‡ ูˆ ูŠุจุนุชู‡ ุจุงู„ post

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ูˆุจุงู„ุชุงู„ูŠ sometimes there is no interactions

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between the researcher and the respondents ุฃูˆ

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ุจูŠุณู…ูˆู‡ุง ุงู„ participants ุงู„ู„ูŠ ุจูŠุดุงุฑูƒูˆุง ููŠ ุงู„ุฃุจุญุงุซit

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could be also in the survey using structured

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observations and interviews can be used ูŠุนู†ูŠ ู…ู…ูƒู†

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ุงุญู†ุง ุงู„ questionnaire ู†ุณุชุฎุฏู…ู‡ as a structured

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interview ูˆู‡ู†ุง ุจุฏู†ุง ู†ูˆุถุญ ุงู†ู‡ sometimes the

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structured observation take the form of the survey

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ู…ู…ูƒู† ุชุงุฎุฏ survey ูŠุนู†ูŠ ู…ุซู„ุง I'm sitting down here

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I'm observing people tick how many people coming

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before eightOkay? How many people coming after it?

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How many people holding their mobile phones? Just

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observing How .. how many people did their

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assignments? Okay? It's just counting the .. the

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issues according to the structured observations

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and interviews The general form of the

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questionnaire ู„ูˆ ุฃุฌูŠู†ุง ุงุญู†ุง ุงู„ general form of the

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questionnaire ูŠุนู†ูŠ

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ุงู„ุฃูˆู„ ุงู„ุฃุดูŠุงุก .. ุงู„ุณุคุงู„ ู‡ูˆ ู…ุซู„ ู‡ุฐุง ุงู„ุณุคุงู„

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ุงู„ุฃูˆู„ ุนู„ู‰ ุงู„ุณุคุงู„ ู‡ูˆ

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ุชู‚ุฑูŠุจู‹ุง ู„ู…ุงุฐุง ุงู„ุณุคุงู„ุŸ ู„ูŠุด ุงู„ุณุคุงู„ุŸ ู„ู…ุงุฐุง ุชูุนู„

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ุงู„ุณุคุงู„ุŸ ู…ุงู‡ูˆ ู…ุฌู…ูˆุนุงุชูƒ ุงู„ู…ู‡ุชู…ุฉุŸ ู…ู† ุณูŠูู„ ุงู„ุณุคุงู„ุŸ ู…ูŠู†

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ุจุฏูŠ ุนุจ ุงู„ุณุคุงู„ุŸูˆู…ุง ู‡ูŠ ุนู…ู„ูŠุฉ ุชุญู‚ูŠู‚ูƒุŸ

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ูˆูƒูŠู ุชุญู…ู„ ุงู„ุชุฃูƒูŠุฏุŒ

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ุชุญู…ู„ ุญู…ุงูŠุฉ ุงู„ู…ุนู„ูˆู…ุงุชุŸ ู‡ุฐุง ูŠุนู†ูŠ ุฃู† ู‡ุฐุง ุงู„ู‚ุฑุงุฑ

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ูŠุณุชุฎุฏู… ูู‚ุท ู„ู„ุจุญุซ ุนู„ู…ูŠ

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ู‡ุฐุง ุงู„ questionnaire ู‡ูˆ ูู‚ุท ู„ู„ุจุญุซ ุงู„ุนู„ู…ูŠ okay

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ูˆุจุงู„ุชุงู„ูŠ ุงุญู†ุง ุงู„ questionnaire ุจุงู„ุงุณุงุณ ุงู„ุตูุญุฉ

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ุงู„ุฃูˆู„ู‰ ุจุชูƒูˆู† why you are doing this questionnaire

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which is linked to .. to the research objective

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ูŠุนู†ูŠ ู…ุซู„ุง ูŠู‚ูˆู„ this questionnaire aims to measure

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the .. the capabilities of people in doing

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marketingor to examine to the extent of people

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having marketing skills ู„ุฃูŠ ุฏุฑุฌุฉ ุนู†ุฏู‡ู… ู…ู‡ุงุฑุงุช

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ุงู„ุชุณูˆูŠู‚ so this is the session they expected

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people to fill this questionnaire the employees

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who are working in the marketing departments ุงู„ู†ุงุณ

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ุงู„ู„ูŠ ู…ุชูˆู‚ุน ูŠุฌุงูˆุจูˆุง ุนู„ู‰ ู‡ุฐู‡ ุงู„ุฃุณุฆู„ุฉ ู„ุงุฒู… ูŠูƒูˆู†ูˆุง ููŠ

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ุงู„ marketing department ุงู„ู„ูŠ ู‡ูˆ ููŠ ุฏุงุฆุฑุฉ ุงู„ุชุณูˆูŠู‚

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and

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ูˆุงู„ุจูŠุงู†ุงุช ุงู„ู„ูŠ ู‡ู†ุชุนุจูˆู‡ุง ูู‚ุท ุณูˆู ูŠุชู… ุงุณุชุฎุฏุงู…ู‡ุง

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ูˆู…ุนุงู„ุฌุชู‡ุง ู…ู† ุฃุฌู„ ุงู„ุจุญุซ ุงู„ุนู„ู…ูŠุชู…ุงู…ุŸ because this is

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the .. this is the .. the initial part of the

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questionnaire ู‡ุฐุง ู‡ูˆ ุงู„ .. ุงู„ .. ุงู„ุฃุณุงุณูŠ ููŠ ุงู„

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questionnaire then starting the questions

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generally they ask .. starting by demographic

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questions demographic

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questions demographic questions like you replace

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ูˆูŠู† ุณุงูƒู†ูŠู†ุŸGaza, West Bank, Haifa, Akka, any place

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you think your university or your business okay

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demographic studies demographic studies or

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demographic questions which is demographic

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the place could be your gender male or female the

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organization could

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be related to your income could be related to your

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departments

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So it's a matter of demographic questions ุฃุณุฆู„ุฉ

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ุจูŠุณู…ูŠู‡ุง ุฏูŠู…ุบุฑุงููŠุฉ okay So this is the second part

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of your research it starts by the simple questions

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to more complicated questions now the third part

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of the questionnaire the

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third part

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ุฃุณุฆู„ุฉ ู…ุฑุชุจุทุฉ ู…ุน ู…ูˆุงุตูุงุชูƒ ู…ูˆุงุตูุงุช

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ุฏุนู†ุง ู†ู‚ูˆู„ ุนู„ู‰ ุณุจูŠู„ ุงู„ู…ุซุงู„ ุฅุฐุง ูƒุงู† ู„ุฏูŠูƒ ุฎู…ุณ ู…ูˆุงุตูุงุช

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ุฅุฐุง ูƒุงู† ู„ุฏูŠูƒ ุฎู…ุณ ู…ูˆุงุตูุงุช ุฎู…ุณ

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ู…ูˆุงุตูุงุช ู„ุฐู„ูƒ ููŠ ูƒู„ ู…ูˆุงุตูุฉ ููŠ ูƒู„ ู…ูˆุงุตูุฉ ุฏุนู†ุง ู†ู‚ูˆู„

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ู…ูˆุงุตูุฉ ูˆุงุญุฏ ุงุซู†ูŠู† ุงุซู†ูŠู† ุฃุฑุจุนูˆ5 ุชุจู†ูŠุช ุงู„ุณุคุงู„ูŠู† ู„ุฏูŠูƒ

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ู‡ุฐู‡ ุงู„ุณุคุงู„ูŠู† ุงู„ุณุคุงู„ 1,2,3,4 ู…ุณุชุฎุฏู… 2 ู†ูุณู‡ ู…ุณุชุฎุฏู… 3

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ู†ูุณู‡ ู…ุณุชุฎุฏู… 4 ู†ูุณู‡ ู…ุณุชุฎุฏู… 5 ู†ูุณู‡ ุงู„ุณุคุงู„ ู‡ูˆ ู…ู† ุฃูŠู†

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ุฌู„ุจุช ุงู„ุณุคุงู„ูŠู†the questions these questions we call

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them measures ุงุญู†ุง ุจุณู…ูŠู‡ู… measures ู…ู‚ุงูŠูŠุณ are

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derived from the literature review so again so

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these variables V are coming from literature

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review okay

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ูŠุฌุจ ุฃู† ุชูƒูˆู† ู…ุชุฃูƒุฏ ู…ู† ุฃู† ุงู„ู…ูŠุฒุงู†ูŠุงุช ุชุฃุชูŠ ู…ู† ู…ุญุงูˆู„ุฉ

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ุงู„ุชุฎุฒูŠู† ูˆู‡ู†ุงูƒ ุทุฑู‚ ุนู†ุฏู…ุง ุชุฏุฎู„ ููŠ ุงู„ุชูุงุตูŠู„ ุนู†

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ุงู„ุทุฑู‚ุงุช ุงู„ุชู‚ู„ูŠุฏูŠุฉ ุนู†ุฏู…ุง ู†ุชุญุฏุซ ุนู† ุงู„ู…ุณุฃู„ุฉ ููŠ

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ุงู„ุชูุงุตูŠู„ ุณู†ุฑูŠูƒู… ูƒูŠู ุชุทูˆุฑ ุงู„ู…ุณุฃู„ุฉ ูƒูŠู ุงู†ุชูˆุง ุชุทูˆุฑูˆุง

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ุงู„ู…ุณุฃู„ุฉุŒ ู„ูƒู† ู‡ุฐุง ุจุดูƒู„ ุนุงู… ุดูƒู„ ุงู„ู…ุณุฃู„ุฉ ููŠ ุงู„ู…ุณุฃู„ุฉุŒ

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ุงู†ุง ุงุฎุชูŠุงุฑ ุงุฎุชู„ุงูุงุช ู…ุฎุชู„ูุฉุงู„ู€ questionnaire .. the

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questions of the questionnaires take different

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measures the general measures of the questionnaire

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is Likert Scale ูŠุนู†ูŠ Likert Scale ูŠุนู†ูŠ ุงู„ู…ุดู‡ูˆุฑ ููŠ

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ุงู„ questionnaire ุงู„ measure ุจูŠุณู…ูˆู‡ Likert Likert

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Likert from one to five ูŠุนู†ูŠ ุฎู„ูŠู†ูŠ ุฃุนุทูŠูƒู… ุจุซู‚ุฉ

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ุจุณูŠุทุฉ ู„ูˆ .. ู„ูˆ ู‚ู„ู†ุง variable oneis related to the

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marketing skills skills

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ุงู„ู„ูŠ ู‡ูŠ ุนู„ุงู‚ุฉ ููŠ ู…ู‡ุงุฑุงุช ุงู„ุชุณูˆูŠู‚ ุจุฏู†ุง ู†ุณุฃู„ ุณุคุงู„ ุดูˆ

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ู‡ูŠ ู…ู‡ุงุฑุงุช ุงู„ุชุณูˆูŠู‚ ุจุณุฃู„ูƒูˆุง

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ุณุคุงู„ ุจุณูŠุท leadership leadership communication

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communication ู…ุซู„ุง communication

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communication okay so communication is a measure

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of marketing what else convincing convincing

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what else a

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promotion okay good promotions okayุทูŠุจ ู‡ู„ุง ููŠ

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ุนู†ุฏู†ุง measures of marketing skills negotiation

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ู‚ุฏุฑุงุช ุงู„ุชูุงูˆุถ let's say to talk about

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communication if

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I ask you to construct communication ุงู„ุงุชุตุงู„we may

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have general communication skills or we may have

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specific communication skills if you want to

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measure the general we may have general questions

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if we want to be specific we may have specific

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questions okay now I will translate this skills

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into question ุจุฏู†ุง ู†ุญูˆู„ ู‡ุฐู‡ ุงู„ skills ู„ุณุคุงู„Okay

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communication how

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we can switch it to the question ูƒูŠู ู…ู…ูƒู† ู†ุญูˆู„ู‡ุง ู„

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questionุŸ ู†ุณุฃู„ ุณุคุงู„ ูŠุนู†ูŠ ู‚ุฏุงุด ุงู†ุช ุนู†ุฏูƒ

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communication skillsุŸ ุงู„ูˆู‚ุช ุงู„ู„ูŠ ุจุชุฎุฏูŠูƒ ุงู„

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communication it could be okay okay okay let's

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take this question and remember that this is the

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Lecarde scaleto what extent you

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have communication skills this is a general

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question and we give him or her to rank or to give

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the rates high or very high take fiveOkay let's

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see to put them here ุฎู„ูŠู†ุง ู†ุญุทู‡ุง ู‡ู†ุง very high it

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will be measured five high four medium three low

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two and very low one

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Okay now if he or she has very high communication

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skills then she will tick hereIf she or he has

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high she will take here or medium she will take

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here So the survey or the questionnaire is a

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measurement tool ูŠุนู†ูŠ ุนุจุงุฑุฉ ุนู† ู‚ูŠุงุณ ู‚ูŠุงุณ for

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qualitative issues into quantitative ูŠุนู†ูŠ ู‡ูŠ ู…ู†

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ู‚ูŠุงุณ ู†ูˆุนูŠ ูŠุชู… ุชุญูˆูŠู„ู‡ ุฅู„ู‰ ู…ู‚ูŠุงุณ ูƒุงู…ู„ Like here is

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to what extent you have communication skillsOkay

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very high communication skills or medium

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communication skills or very low communication

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skills this is a very general question ู‡ุฐุง ุงู„ุณุคุงู„

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very general if you want to go in details you

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deconstruct the communicationู…ู…ูƒู† ู†ุนู…ู„

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deconstruction ู„ู…ูŠู†ุŸ ู„ู„ communication ู†ูุณู‡ุง ู„ุฃู†ู‡

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ู…ู…ูƒู† ูŠูƒูˆู† variable .. general variable about the

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communication ุงู„ communication skills are detailed

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ุทูŠุจ ู†ุฑุฌุน ู†ุงุฎุฏ specific question ุฃุดู‡ู‰ ุงู„

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communication skills in detailed or in detailsุŸ

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ู…ุซู„ุง ูŠุงู„ุง give me example

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social media for instance social media if you want

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to go in details in social media facebook twitter

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okay we can put them facebook twitter etc now we

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ask the same question to what extent you are using

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social media such as facebook and in your business

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it's very high, high, medium, low, very low okay

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so this is the measures ู‡ุฐุง ู‡ูŠ ุงู„ measures

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similarly you can talk about financial skills you

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can talk about the production skills you can talk

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about the public relations skills etc ุชู…ุงู… ุฅุฐุง ู‡ุฐุง

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ู‡ูˆ ุงู„ุนู„ุงู‚ุฉ ุจูŠู† ุงู„ measures

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obey ุงู„ statement ู†ูุณู‡ okay and ู‡ุฐุง ู‡ูˆ ุจูŠุณู…ูˆู‡

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licard scales ุงู„ู„ูŠ ู‡ูˆ ู…ู† ูˆุงุญุฏ ู„ุฎู…ุณุฉ some people

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they use licard scale by one to seven ู…ู…ูƒู†

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ูŠุณุชุฎุฏู…ูˆุง licard scales ู…ู† ูˆุงุญุฏ ู„ุณุจุนุฉ others they

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use licard scale from one to ten ู…ู…ูƒู† ูˆุงุญุฏ ูŠูŠุฌูŠ

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ูŠุณุชุฎุฏู… licard ู…ู† ูˆุงุญุฏ ู„ุนุดุฑOkay ู„ูƒุฑุฏ from one to

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ten ู†ุงุฎุฏ ู…ุซุงู„ ุจูŠุตูŠุฑ ู‡ูŠูƒ one is very low to ten

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through ten very high okay

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and we have nine eight ten the researcher should

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justify why he or she using five, seven or tenุŸ

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ู„ูŠุด ุงุณุชุฎุฏู… ุงู„ five ูˆ ู„ูŠุด ูŠุณุชุฎุฏู… ุงู„ุณุจุนุฉ ุฃูˆ ุงู„ุชุณุนุฉ

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ุฃูˆ ุงู„ุนุดุฑุŸ the good answer is to go back or to

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revisit the literature review and see what they

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apply five Likert scale, seven Likert scale or ten

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Likert scalebecause when you analyze your data or

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you analyze your questionnaire you will go back

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and connect your results with the literature

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review ูŠุนู†ูŠ ู†ู‚ุชู„ ู†ุฑุฌุน ูˆ ู†ุฑุจุท ุงู„ู†ุชุงุฆุฌ ุณุจุนุชู†ุง ุจุงู„

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literature review okayุŸ

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so this is the questionnaire we will have the

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third chapter in the questionnaire ูŠุนู†ูŠ ููŠู†ุง

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chapter ูƒุงู…ู„ ู„ู„ questionnairebut this is just only

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introduction to the questionnaire okay

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case study case

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study is related to a particular case a particular

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identity or a particular entity ูŠุนู†ูŠ ุจู†ุฏุฑุณ ู…ุฌุชู…ุน

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ุฏุฑุงุณูŠ ู…ุญุฏุฏbut in intensive understanding or in

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detailed understanding ูŠุนู†ูŠ ุจุฏู†ุง ู†ุฏุฑุณ ู…ุซู„ุง ุดุฑูƒุฉ

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ุงู„ุงุชุตุงู„ุงุช as a case study ุจุฏู†ุง ู†ุฏุฑุณ ู…ุซู„ุง ุจู†ูƒ

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ูู„ุณุทูŠู† as a case study ุจุฏู†ุง ู†ุฏุฑุณ ู…ุซู„ุง ุฌุงู…ุนุฉ ู…ู†

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ุงู„ุฌุงู…ุนุงุช as a case study okay ุจุฏู†ุง ู†ุฏุฑุณ as a

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particular case if we have a particular caseit

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means we should understand the environment of this

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company or this institution in details ุจู…ุนู†ู‰ ุฃู†ู‡

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ู…ู…ูƒู† ู†ุฏุฑุณ ุงู„ case study ู‡ุฐู‡ ุจุญุงู„ู‡ุง ู„ูˆุญุฏู‡ุง ุจุฏูˆู† ู…ุง

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ู†ุฑุจุทู‡ุง ููŠ other case studies ูˆุจุงู„ุชุงู„ูŠ ู‡ู†ุง ููŠ ุนู†ุฏู†ุง

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case study ูˆุงุญุฏุฉ

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ุฅุฐุง ุงู„ case study ูˆุงุญุฏุฉ ู‡ูŠ ุจู†ุฏุฎู„ ููŠ ุชูุงุตูŠู„ู‡ุง ู†ุงุฎุฏ

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ุงู„ environment ุชุจุนุชู‡ุง and could be have interviews

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ูƒู…ุงู† ู…ู…ูƒู† ู†ุนู…ู„ interviews ู…ู‚ุงุจุฑุงุช we may need to

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read a lot about this case study which is related

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to the small number of group ูŠุนู†ูŠ ู…ู…ูƒู† ุงุญู†ุง ู†ุฏุฑุณ

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ู…ุซู„ุง ู†ุงุฏู‰ุŒ ู†ุงุฏู‰ ุฑูŠุงุถู‰ู†ุดูˆู ู…ุซู„ุง ุงู„ .. ู…ุซู„ุง the

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management situation

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of a particular sport clubs ุฅุฐุง ุฅุญู†ุง ุฏุฑุณุชู†ุง ู…ุฌู…ูˆุนุฉ

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ุฃู†ุฏูŠุง ุจุชุจุทู„ case studyุŒ ุชู…ุงู…ุŸ ุฅุฐุง ุฃู†ุง ุฏุฑุณุช ู†ุงุฏูŠ

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ูˆุงุญุฏ ุจุชูƒูˆู† ู‡ุฐุง single entity ุฃูˆ single IDุŒ ุชู…ุงู…ุŸ

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So in the case of study it provides a rich

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understanding of a real life context ูŠุนู†ูŠ ู…ุงู†ู‡ูŠุฌูŠ

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ู…ุซู„ุง ู†ุฏุฑุณ ู†ุงุฏูŠ ุบุฒุฉ ุงู„ุฑูŠุงุถุฉ ุฃูˆ ู†ุงุฏูŠ ุงู„ุฒูŠุชูˆู† ุฃูˆ ู†ุงุฏูŠ

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ุฑูุญ ุฃูˆ ู†ุงุฏูŠ ุงู„ุดุฌุงุนูŠู† ุฃูˆ ู†ุงุฏูŠ ุฌุจุงู„ูŠุง ูƒู…ุซุงู„ ุฃูˆ ุงุฐุง

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ุจู†ุฏุฑุณ ู…ุซู„ุง ู†ูˆุงุฏูŠ ุฏูˆู„ูŠุฉ ู…ุซู„ุง ู†ุฏุฑุณ Manchester,

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Liverpool ู†ุฏุฑุณ ู…ุซู„ุง Juventusุฃูˆ Barcelona ุฃูˆ ุฅูŠุด

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ูƒู†ุชูˆุง ุชุฏุฑุณูˆู† ุฅู†ุชูˆุงุŸ ู…ุน ู…ูŠู†? Real Madrid ุฃูƒู… ูˆุงุญุฏุฉ

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ุฃู†ุง Real Madrid ุฃูƒู… ูˆุงุญุฏุฉ Barcelona ุฃู†ุง ุจุดูˆู ู…ุด

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ูƒุชูŠุฑ ู…ู‡ุชู…ูŠู† ููŠ ุงู„ sport ุทุจ ุฃูƒู… ูˆุงุญุฏุฉ ูˆู„ุง ู†ุงุฏูŠุŸ ุฃู‡

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ูƒู„ ูƒู„ุทูŠุจ ู†ุนู… ุฅุฐุง ู…ู…ูƒู† ุฃุฏุฑุณ ุณู†ุฉ ู…ุญุฏุฏุฉ ุทุจ ุฅูŠุด ุงู„

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case studies ุงู„ู„ูŠ ุฃู†ุชูˆุง ุจุชู‡ุชู…ูˆุง ููŠู‡ุงุŸ ุฅูŠุด ุงู„

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institutionsุŸ ุชูู‡ู… ุนุดุงู† ู†ุนุทูŠ ุฃู…ุซู„ุฉ ุฅูŠู‡ ุฅูŠุด ุฃู†ุชูˆุง

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ุจุชุฑุบุจูˆุง ุชุนู…ู„ูˆุง ุฏุฑุงุณุงุชุŸ ู…ุคุณุณุงุชุŸ ู„ุฃ ู…ุคุณุณุงุช ุฃูŠ

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ุงู‡ุชู…ุงู…ู‡ู… ุฎุงู„ุต ู…ุซู„ุง beauty care institutions

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cosmetics companies ุทุจ ุฃุนุทูˆู†ูŠ ู…ุซุงู„ ุนู„ู‰ ุดุฑูƒุฉ

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cosmetics

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beauty care beauty care beauty care

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beauty care beauty care beauty care beauty care

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beauty care beauty care beauty care beauty care

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beauty care beauty care beauty care beauty care

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beauty care beauty care beauty care beauty care

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beauty care beauty care beauty care beauty care

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beauty care beauty care beauty care beauty care

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beauty care beauty care beauty care beauty care

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beauty care beauty care beauty care beauty care

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beauty care beauty care beauty care beauty care

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beauty care beauty care beauty care beauty care

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beauty care beauty care beauty care beauty care

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beauty care beauty care beauty care beauty care

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beauty care beauty care beauty care beauty

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care beauty care beauty care beauty care beauty

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care beauty caุดุฑูƒุฉ ุงุชุตุงู„ุงุช ู…ู…ูƒู† ุชุญูƒูŠ ุนู„ู‰

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international companies or regional companies

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Aramco for instance ููŠ .. ููŠ ุงู„ุณุนูˆุฏูŠุฉ ู…ุซู„ุง ู…ู…ูƒู†

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ุชุญูƒูŠ ุนู„ู‰ ุดุฑูƒุงุช British Petroleum ุดุฑูƒุฉ ุงู„ุทุงู‚ุฉ

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ุงู„ุจุฑูŠุทุงู†ูŠุฉ ู…ู…ูƒู† ุชุญูƒูŠ ุนู† Shell ู…ู…ูƒู† ุชุญูƒูŠ ุนู†

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Chevrolet .. Chevron etc ุชู…ุงู…ุŸููŠ ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุงุช

306
00:25:15,650 --> 00:25:18,490
ุงู„ูˆุงุญุฏุฉ ู†ุณู…ูŠู‡ุง ูƒุชุงุจุฉ ุฏุฑุงุณุงุช ูˆุงุญุฏุฉ ููŠ ุฃุฑุจุน ู…ุฌุงู„ุงุช

307
00:25:18,490 --> 00:25:26,070
ุฃุณุงุณูŠุฉ ู†ุญู† ู„ุฏูŠู†ุง ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ ูˆุงุญุฏุฉ ุถุฏ ุนุฏุฉ ุญุงู„ุงุช

308
00:25:26,070 --> 00:25:29,490
ู†ุญู† ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ

309
00:25:29,490 --> 00:25:30,670
ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ

310
00:25:30,670 --> 00:25:34,190
ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ

311
00:25:34,190 --> 00:25:36,110
ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ

312
00:25:36,110 --> 00:25:39,910
ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ

313
00:25:39,910 --> 00:25:41,370
ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ

314
00:25:41,370 --> 00:25:41,850
ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ

315
00:25:41,850 --> 00:25:43,050
ุงู„ุฏุฑุงุณุฉ ุนู…ู„ูŠุฉ ุงู„ุฏุฑุง

316
00:25:52,010 --> 00:25:58,510
ู…ู…ูƒู† ู†ุฏุฑุณ case study ูˆุงุญุฏุฉ ู…ู‚ุงุจู„ ู…ุฌู…ูˆุนุฉ ุญุงู„ุงุช ูŠุนู†ูŠ

317
00:25:58,510 --> 00:26:04,570
ู‡ุฐู‡ ู…ู‚ุงุจู„ ู†ุงุฏูŠ ุบุฒุฑ ุฑูŠุงุถูŠ ู…ู‚ุงุจู„ ู…ุฌู…ูˆุนุฉ ุงู„ุฃู†ุฏูŠู† ู…ู…ูƒู†

318
00:26:04,570 --> 00:26:09,290
ู†ุทู„ุน ุนู„ู‰ ุงู„ holistic case ุจุดูƒู„ ุนุงู… ู…ุซู„ุง ู†ุฌูŠุจ

319
00:26:09,290 --> 00:26:13,620
ุงู„ู†ุงุฏูŠ ู†ูุณู‡ ูˆ ู†ุงุฎุฏ department ููŠู‡ูŠุนู†ูŠ holistic

320
00:26:13,620 --> 00:26:18,760
case vs embedded case ูŠุนู†ูŠ ู†ุงุฏู‰ ุบุฒุฉ ูˆู†ุดูˆู ููŠ ุงู„

321
00:26:18,760 --> 00:26:21,280
department of finance department of training

322
00:26:21,280 --> 00:26:25,140
department of x ู embedded case so you either have

323
00:26:25,140 --> 00:26:28,880
single case ูŠุนู†ูŠ ู…ู…ูƒู† ุชุดุชุบู„ูˆุง ุนู„ู‰ single case or

324
00:26:28,880 --> 00:26:36,680
multiple case or holistic case or embedded casein

325
00:26:36,680 --> 00:26:40,560
doing this ุฅุฐุง ุฅุญู†ุง ุจู†ุชุจุน ู‡ุฐุง ุงู„ุฅุฌุฑุงุก ู…ู…ูƒู† ู†ู‚ุงุฑู†

326
00:26:40,560 --> 00:26:45,920
ุงู„ single ูˆุงุญุฏุฉ ููŠ ุงู„ others ูŠุนู†ูŠ ู†ุดูˆู ู…ุซู„ุง ู†ู‚ุงุฑู†

327
00:26:45,920 --> 00:26:51,780
ุดุฑูƒุฉ ุงู„ุงุชุตุงู„ุงุช ู…ุน ู…ุฌู…ูˆุนุฉ ุดุฑูƒุงุช ู…ู…ูƒู† ู†ู‚ุงุฑู† ุดุฑูƒุฉ

328
00:26:51,780 --> 00:26:56,660
ุงู„ุงุชุตุงู„ุงุช ูƒู„ู‡ุง ููŠ ุฏุงุฆุฑุฉ ู…ู† ุฏูˆุงุฆุฑู‡ุง ู†ุดูˆู ุจุดูƒู„ ุนุงู… ูˆ

329
00:26:56,660 --> 00:26:58,560
ู†ุดูˆู ูƒูŠู ุจุดูƒู„ ุฎุงุต

330
00:27:04,010 --> 00:27:11,330
ู„ู„ุญุงู„ุฉ ุงู„ูˆุญูŠุฏุฉ ูƒู…ุง ุฃุดุฑุญู‡ุง ู‚ุจู„ู‡ุง ู‡ูŠ

331
00:27:11,330 --> 00:27:21,970
ู…ุฑุชุจุทุฉ ุจุงู„ุญุงู„ุฉ ุงู„ุฃู‡ู… ุฃูˆ ุงู„ู…ู‡ู…ุฉ ุจุชูƒูˆู†

332
00:27:21,970 --> 00:27:30,200
ู‡ูŠ ุฏุงุฆุฑุฉ ุฃูˆ ุดุฑูƒุฉ ูŠุง ุฅู…ุง ุนู…ู„ูƒ uniqueissues ุดุฑูƒุฉ

333
00:27:30,200 --> 00:27:34,120
ู†ุงุฌุญุฉ ู…ู…ูƒู† ุชูƒูˆู† ู…ุซู„ุง ุดุฑูƒุฉ ุจุงู„ุนูƒุณ ู†ุชุทู„ุน ุนู„ูŠู‡ุง ูˆ

334
00:27:34,120 --> 00:27:37,340
ู†ุดูˆู ู†ุณุชููŠุฏ ูŠุนู†ูŠ ู†ุดูˆู ู…ุซู„ุง as a successful story

335
00:27:37,340 --> 00:27:42,480
ู…ู…ูƒู† ู†ุฑูƒุฒ ุนู„ูŠู‡ุง or as a bad story ูŠุนู†ูŠ ู†ุดูˆู ู„ูŠุด ู‡ูŠ

336
00:27:42,480 --> 00:27:46,960
ูุงุดู„ุฉ ู‡ุฐู‡ ุงู„ุดุฑูƒุฉ ูˆ ู‡ุฐู‡ ุงู„ู…ุคุณุณุฉ so at the end it

337
00:27:46,960 --> 00:27:52,100
should be critical case ุฏู„ูˆู‚ุช ู‡ูŠ critical ูŠุนู†ูŠ ุงู†ู‡

338
00:27:52,100 --> 00:27:56,460
motivate us to study this company

339
00:28:02,490 --> 00:28:07,630
Sometimes if you look at the sectors ูŠุนู†ูŠ ุฅุฐุง ุงุญู†ุง

340
00:28:07,630 --> 00:28:10,890
ุทู„ุนู†ุง ุนู„ู‰ ุงู„ sectors ุนู„ู‰ ุฃูŠ ู‚ุทุงุน ุงู‚ุชุตุงุฏูŠ ููŠ ุดุฑูƒุงุช

341
00:28:10,890 --> 00:28:14,290
ูƒุชูŠุฑ ู…ู‡ู…ุฉ ููŠ ุงู„ู‚ุทุงุน ุงู„ุงู‚ุชุตุงุฏูŠ So it's attract you

342
00:28:14,290 --> 00:28:19,850
to do a research on this company ุชู…ุงู…ุŸ ูˆููŠ ุดุฑูƒุงุช

343
00:28:19,850 --> 00:28:23,070
ูƒู…ุงู† ู…ู…ูƒู† ุชูุดู„ which is attract you to see or to

344
00:28:23,070 --> 00:28:28,470
investigate why this company failed ูƒูŠูุŸ Nokia

345
00:28:31,010 --> 00:28:37,570
ู…ุงู„ู‡ุง ู†ูˆูƒูŠุงุŸ ูุฑู‚ ุงู‡ ูŠุนู†ูŠ ุงู†ู‡ ููŠ ุดุฑูƒุฉ ุงุฎุชูุช ู…ู†

346
00:28:37,570 --> 00:28:41,330
ุงู„ุณูˆู‚ ู„ู†ุชุดูˆู as a case study why thisุŸ ู…ูŠู† ุจูŠุนุทูŠู†ุง

347
00:28:41,330 --> 00:28:44,310
ุฃู…ุซู„ุฉ ูƒู…ุงู†ุŸ Enron company ุดุฑูƒุฉ Enron ุดุฑูƒุฉ ุงู„ุทุงู‚ุฉ

348
00:28:44,310 --> 00:28:50,850
ุฏุงูŠูˆ ุดุฑูƒุฉ ูƒูˆุฑูŠุฉ ูˆู„ุง ุดูˆู‡ุงุŸ ูƒูˆุฑูŠุฉ ุจู‚ู‰ ู„ู‡ู†ุฏุงูŠู„

349
00:28:50,850 --> 00:28:53,990
ู„ู‡ู†ุฏุงูŠู„ ู„ุชุดูˆู as a case study ุชู…ุงู… ู…ูŠู† ุนู†ุฏู‡ ูƒู…ุงู†

350
00:28:53,990 --> 00:28:59,330
ุฃู…ุซู„ุฉุŸ blackberry ุชู…ุงู…

351
00:29:02,310 --> 00:29:06,830
Okay ู…ูŠู† ุงู„ุดุฑูƒุฉ ุงู„ู„ูŠ ุจุชุดุชุบู„ู‡ุงุŸ BlackberryุŸ ุงู‡ ุดุฑูƒุฉ

352
00:29:06,830 --> 00:29:09,950
ุฌูˆุงู„ุงุชุŸ ู…ุงุดูŠ okay ููŠ ุดุฑูƒุฉ ุงู… ู„ู‡ู… ุงุจุญุซ ุนู†ู‡ุง

353
00:29:09,950 --> 00:29:14,110
ู‡ุชู„ุงู‚ูŠู‡ุง ุดุฑูƒุฉ ุงุฎุฑุฉ okay ูู‡ุง ุฏูŠ it disappeared from

354
00:29:14,110 --> 00:29:17,590
the markets ูŠุนู†ูŠ ุงุฎุชูุช ู…ู† ุงู„ุณูˆู‚ as a product you

355
00:29:17,590 --> 00:29:22,230
will see why ู†ูˆูƒูŠุง ุงุฎุชูุช ูˆ ุฑุฌุนุช ูˆ you see Nokia as

356
00:29:22,230 --> 00:29:26,330
well she said or she talked about Nokia for the

357
00:29:26,330 --> 00:29:27,190
multiple case

358
00:29:31,300 --> 00:29:35,660
ู„ู„ู€ multiple case ุนู†ุฏู…ุง ุชูƒูˆู† ู‡ู†ุงูƒ ู…ู„ุงุญุธุฉุŒ ู…ู„ุงุญุธุฉ

359
00:29:35,660 --> 00:29:40,300
ููŠ ุงู„ู€ first case ูŠู…ูƒู†ูƒ ุฃู† ุชุจุญุซ ุนู† ุฅุฐุง ูƒุงู†ุช ู‡ุฐู‡

360
00:29:40,300 --> 00:29:46,520
ุงู„ู…ู„ุงุญุธุฉ ุชุญุฏุซ ููŠ ุงู„ู€ other case ุฃูˆ ู„ุง ูŠุนู†ูŠ ุฅุฐุง

361
00:29:46,520 --> 00:29:50,880
ุฃุญู†ุง ุฃุฎุฏู†ุง ู…ู„ุงุญุธุงุช in the single case ู‡ู„ ู‡ุฐู‡

362
00:29:50,880 --> 00:29:56,300
ุงู„ู…ู„ุงุญุธุงุช still stand in the other cases or notุŸ

363
00:29:56,480 --> 00:30:02,000
ุฅุฐุง ุงุญู†ุง ุดูˆูู†ุง ู…ุซู„ุง ูˆุงู„ู„ู‡ ุงู„ู†ุงุฏูŠ ูŠูˆูู†ุชูˆุณ ุฃูˆ ู†ูŠุฌูŠ

364
00:30:02,000 --> 00:30:09,940
ู†ุญูƒูŠ ู…ุซู„ุง liverpool ุฃูˆ ู†ุงุฏูŠ barcelona ู…ุซู„ุง ููŠ ูุชุฑุฉ

365
00:30:09,940 --> 00:30:15,380
ู…ู† ุงู„ูุชุฑุงุช ุตุงุฑุช ููŠ ุนู†ุฏู‡ ู…ุดุงูƒู„ ู‡ู„ ู‡ุฐู‡ ุงู„ู…ุดุงูƒู„ ู„ูˆ

366
00:30:15,380 --> 00:30:19,160
ุญุฏุซุช ููŠู‡ุง ู†ุงุฏูŠ ุขุฎุฑ ู…ู…ูƒู† ู†ุญุตู„ ุนู„ู‰ ู‡ุฐู‡ ุงู„ู†ุชุงุฆุฌ ูˆู„ุง

367
00:30:19,160 --> 00:30:24,610
ู„ุงุŸู†ุงุฎุฏ ุดุฑูƒุงุช ุจุนุฏ ู…ุง ุงุญู†ุง ู†ุนู…ู„ observation ุนู„ู‰ ุงู„

368
00:30:24,610 --> 00:30:27,490
single case study ู…ู…ูƒู† ู†ุงุฎุฏ ุงู„ observation ู‡ุฐู‡ and

369
00:30:27,490 --> 00:30:30,770
move it to another case study and compare it with

370
00:30:30,770 --> 00:30:34,690
other cases ู…ู…ูƒู† ู†ุดูˆู ุงู„ other cases and to

371
00:30:34,690 --> 00:30:39,670
investigate why we are doing this to generalize

372
00:30:39,670 --> 00:30:43,830
ุนุดุงู† ุงุญู†ุง ุงูŠุด ุงู†ู‡ ุงุญู†ุง ู†ุฑูƒุฒ ูŠุนู†ูŠ ู„ูˆ ู…ุซู„ุง ุงุญู†ุง

373
00:30:43,830 --> 00:30:48,930
ุฑูˆุญู†ุง ุนู„ู‰ ุดุฑูƒุฉ ุงู„ู„ูŠ ุจุชุงุนุฉ X ุงุนู…ู„ู†ุง ู„ู‡ุง ุชุญู„ูŠู„ as a

374
00:30:48,930 --> 00:30:53,770
case studyูˆุฌุฏู†ุง ู…ุซู„ุง ู„ุณุจุจ ู‚ูˆุฉ ู‡ุฐู‡ ุงู„ุดุฑูƒุฉ ุงู„

375
00:30:53,770 --> 00:30:59,770
marketing departments ู‡ู„ุง ุจู†ุฑูˆุญ ุนู„ู‰ why ุงู„ุดุฑูƒุฉ

376
00:30:59,770 --> 00:31:03,550
ุฃูุฑู‡ ู‡ู„ ุฅุฐุง ูƒุงู†ุช ุงู„ marketing department ู‚ูˆูŠุฉ ูุนู„ุง

377
00:31:03,550 --> 00:31:07,390
ู‡ุชูƒูˆู† ุงู„ุดุฑูƒุฉ ู‚ูˆูŠุฉ ูˆู„ุง ู„ุฃ we can go to another

378
00:31:07,390 --> 00:31:11,430
company Z ู‡ู„ ู‡ู†ุดูˆู ู†ูุณ ุงู„ observation ูˆู„ุง ู„ุฃ ูู‡ูŠ

379
00:31:11,430 --> 00:31:15,070
ุจูŠุณู…ูˆู‡ุง multiple case studies ุฅุฐุง ุดูู†ุง ููŠ

380
00:31:15,070 --> 00:31:19,820
similarityููŠ ุงู„ุชุดุงุจู‡ ููŠ ุงู„ observation then we can

381
00:31:19,820 --> 00:31:28,500
generalize ู…ู…ูƒู† ุงู† ุงุญู†ุง ู†ุนู…ู„ generalize okay

382
00:31:28,500 --> 00:31:35,280
holistics

383
00:31:35,280 --> 00:31:39,420
the

384
00:31:39,420 --> 00:31:45,170
holistic approachyou can look at the organization

385
00:31:45,170 --> 00:31:51,310
as a holistic approach ูƒู…ุซุงู„ ุญุฌู… ูƒุจูŠุฑ ูŠุนู†ูŠ ู„ูˆ ุงุญู†ุง

386
00:31:51,310 --> 00:31:54,810
ู…ุซู„ุง ู†ุดูˆู ุญุตู„ ุญุฌู… ุงู„ุดุฑูƒุฉ ู„ูˆ ุงู† ุงุญู†ุง ุจู†ุฏุฑุณ

387
00:31:54,810 --> 00:31:58,550
Microsoft ูŠุนู†ูŠ

388
00:31:58,550 --> 00:32:02,890
ุงู„ department ููŠ Microsoft ู‚ุฏ ุชูƒูˆู† ู…ุคุณุณุฉ ูƒุจูŠุฑุฉ ุฌุฏุง

389
00:32:02,890 --> 00:32:09,030
ู„ูƒู† ู„ูˆ ุญูƒูŠู†ุง ุนู† Microsoft as a wholeู…ู…ูƒู† ุชุนุทูŠู†ูŠ a

390
00:32:09,030 --> 00:32:16,610
very rich information about the Microsoft ูˆุจุงู„ุชุงู„ูŠ

391
00:32:16,610 --> 00:32:22,890
ุงู„ organization ู‡ุงู† ู…ู…ูƒู† ุชุนุทูŠู†ูŠ ุจูŠุงู†ุงุช ุงู„ู…ุคุณุณุฉ ู‡ุฐู‡

392
00:32:22,890 --> 00:32:26,950
ุชุนุทูŠู†ูŠ ุจูŠุงู†ุงุช ูƒุชูŠุฑ ู…ู‡ู…ุฉ as a holistic ูˆุงู„ุจูŠุงู†ุงุช

393
00:32:26,950 --> 00:32:33,030
ู‡ุฐู‡ ุจุชูƒูˆู† general in its nature ุจุชูƒูˆู† ุนุงู…ุฉ

394
00:32:33,030 --> 00:32:37,420
ุจุทุจูŠุนุชู‡ุงู„ูƒู† ู„ู…ุง ู†ุฑูˆุญ ู‡ู†ุง ุนู„ู‰ case study ุงู„ู„ูŠ

395
00:32:37,420 --> 00:32:40,260
ุจูŠุณู…ูˆู‡ุง single case studyุŒ ูŠุนู†ูŠ ู…ู…ูƒู† ู†ุฏุฑุณ ู…ุซู„ุง

396
00:32:40,260 --> 00:32:44,380
department ููŠ MicrosoftุŒ ุจูŠูƒูˆู† ุทุจูŠุนุฉ ุงู„ุจูŠุงู†ุงุช

397
00:32:44,380 --> 00:32:48,800
ู‡ู†ุฏุฎู„ู‡ุง very detailedุŒ okayุŸ ู„ูƒู† ุงุญู†ุง ู…ุง .. ู…ุงุจุฏู†ุง

398
00:32:48,800 --> 00:32:51,540
ู†ุฎุฑุจุช ุจูŠู† holistic ูˆ ุจูŠู† case studyุŒ ุญุณุจ ุงู„ุดุฑูƒุฉุŒ

399
00:32:51,540 --> 00:32:54,480
ุงุฐุง ูƒุงู†ุช ุงู„ุดุฑูƒุฉ ูˆุงู„ู„ู‡ ุตุบูŠุฑุฉุŒ ูŠุนู†ูŠ ุงูƒูŠุฏ ู„ูˆ .. ู„ูˆ

400
00:32:54,480 --> 00:33:00,090
ุงุญู†ุง ุฑูˆุญู†ุง .. ุฒูˆุฑู†ุง small medium enterpriseุงู„ case

401
00:33:00,090 --> 00:33:03,430
study ูƒู„ู‡ ุนู„ู‰ ูƒู„ ุงู„ุดุฑูƒุฉ ุจุชูƒูˆู† ู…ุด ู‡ูŠูƒูˆู† ููŠู‡ุง

402
00:33:03,430 --> 00:33:06,370
holistic ู„ุฃู†ู‡ ู…ุด ู‡ูŠูƒูˆู† ููŠู‡ุง departments ู„ูƒู† ู„ูˆ

403
00:33:06,370 --> 00:33:10,850
ุดูˆูู†ุง ุงุญู†ุง Microsoft Microsoft ุฏุฑุงุณุฉ ุงู„ department

404
00:33:10,850 --> 00:33:16,090
ุชุนุชุจุฑ case ุฏุฑุงุณุฉ ุงู„ุดุฑูƒุฉ ูƒูƒู„ ุชุนุชุจุฑ holistic ุจุชูƒูˆู†

405
00:33:16,090 --> 00:33:22,210
ูƒุจูŠุฑุฉ ุฌุฏุง ููŠ

406
00:33:22,210 --> 00:33:26,750
ุงู„ embedded case ุงู„ embedded case ู…ู…ูƒู† ุชูƒูˆู† ุนุจุงุฑุฉ

407
00:33:26,750 --> 00:33:33,710
ุนู†observation ุฅู„ูŠ ุนู„ุงู‚ุฉ ููŠ some departments ูƒูŠู

408
00:33:33,710 --> 00:33:37,390
some departments serving on the other departments

409
00:33:37,390 --> 00:33:43,750
ู…ุง ุจุฏู†ุง ู†ุนู…ู„ confusing ุจูŠู† ุงู„ single ูˆ ุงู„ holistic

410
00:33:43,750 --> 00:33:49,970
ูˆ ุงู„ embedded ูˆ ุจูŠู† ุงู„ุขุฎุฑูŠู† ุงู„ idea ูŠุนู†ูŠ if you

411
00:33:49,970 --> 00:33:54,150
are studying the case study you look at to what

412
00:33:54,150 --> 00:33:59,070
extent this case study is largeูŠุนู†ูŠ ุฅุฐุง ุงุญู†ุง ูƒู†ุง

413
00:33:59,070 --> 00:34:03,630
ุจู†ุฏุฑุณ ุดุฑูƒุฉ ุตุบูŠุฑุฉ ูุจุชูƒูˆู† ุงู„ holistic ู‡ูŠ ูƒู„ู‡ุง ุจุณ ุฅุฐุง

414
00:34:03,630 --> 00:34:08,130
ูƒู†ุง ู†ุฏุฑุณ ุดุฑูƒุฉ ูƒุจูŠุฑุฉ ู…ุซู„ุง ุฒูŠ Microsoft ุงู„ case

415
00:34:08,130 --> 00:34:10,850
study ุชุจุนุชู‡ุง ุนู„ู‰ ู…ุณุชูˆู‰ ุงู„ departments ูˆ ุงู„

416
00:34:10,850 --> 00:34:16,470
holistic ุจุชูƒูˆู† ุนู„ู‰ ู…ุณุชูˆู‰ ุงู„ุดุฑูƒุฉ ูƒู„ู‡ุง the

417
00:34:16,470 --> 00:34:26,230
action research what is the action researchุŸ ุฃุจุญุงุซ

418
00:34:26,230 --> 00:34:35,050
actionู…ุนู†ุงู‡ุง ุงุจุญุงุซ ูŠุชุฏุฎู„ ุงู„ุจุงุญุซ ููŠ ุงู„ุจุญุซ ู„ุชุบูŠูŠุฑ

419
00:34:35,050 --> 00:34:47,610
ุงู„ุณู„ูˆูƒ ู…ุนูŠู† ูˆุงู„ู‡ุฏู

420
00:34:47,610 --> 00:34:52,030
ููŠ ุงู„ action research to do change to do ุงูŠู‡

421
00:34:52,030 --> 00:34:55,650
change ุงูŠู‡ change ุงู„ู„ูŠ ู‡ูˆ ุงู„ู‡ุฏู ู…ู†ู‡ุง ุงู† ุงุญู†ุง ู†ุนู…ู„

422
00:34:55,650 --> 00:35:01,260
ุชุบูŠูŠุฑุฒูŠ ู…ุง ุงุญู†ุง ุจู†ุญูƒูŠ ุนู…ู„ action ุฅูŠุด ูŠุนู†ูŠ ุนู…ู„

423
00:35:01,260 --> 00:35:03,920
actionุŸ ุฅูŠู‡ ูŠุนู†ูŠ ุฅูŠู‡ุŸ ุนู…ู„ ุญุฏุซ ู…ุนูŠู† ู‡ุฐุง ุงู„ุญุฏุซ

424
00:35:03,920 --> 00:35:10,440
ุงู„ู…ุนูŠู† ููŠู‡ ุชุฏุฎู„ ุจุญูŠุซ ู…ู…ูƒู† ูŠุบูŠุฑ ุงู„ุณู„ูˆูƒ ูŠุนู†ูŠ ู…ุซู„ุง

425
00:35:10,440 --> 00:35:13,640
ุจุนุฏ ู…ุง ูŠุฏุฎู„ ุงู„ู…ุฏุฑุณ ูƒุงู† ุฃูˆู„ ูŠูุชุญ ุงู„ุจุงุจ ูŠุดูˆู ุงู„ุทู„ุงุจ

426
00:35:13,640 --> 00:35:17,800
ู‡ู… ูŠูŠุฌูŠ on time ูˆู„ุง ู„ุฃุŸ ุจุนุฏูŠู† ุจุฏูŠ ุฃุบูŠุฑ ุงู„ุณู„ูˆูƒ ู‡ู…

427
00:35:17,800 --> 00:35:20,420
ุฃุฑูˆุญ ุจุนุฏ ู…ุง ูŠุฏุฎู„ ุจุณูƒุฑ ุงู„ุจุงุจ ุจุฏูŠ ุฃุดูˆู ู‡ู„ ุชุงู† next

428
00:35:20,420 --> 00:35:23,320
time they will come on time ูˆู„ุง ู„ุฃุŸ ู‡ุฐุง ุจูŠุณู…ูˆู‡ุง

429
00:35:23,320 --> 00:35:28,030
action okayู„ุฃู†ู‡ ููŠู‡ ุตุงุฑ participations from the

430
00:35:28,030 --> 00:35:32,550
researchers to observe students ูˆูŠุดูˆู ู‡ูˆ ูƒูŠู ุงู„

431
00:35:32,550 --> 00:35:37,550
students ุจุฏู‡ู… ูŠุชุตุฑููˆุง in next time ู unfortunately

432
00:35:37,550 --> 00:35:41,690
sometimes we observe same students coming lateู†ูุณ

433
00:35:41,690 --> 00:35:44,690
ุงู„ุทู„ุงุจ ุจูŠุฌูˆุง ู…ุชุฃุฎุฑูŠู† despite you are closed or

434
00:35:44,690 --> 00:35:48,750
open the door ุจุบุถ ุงู„ู†ุธุฑ ุฃู†ุช ุจุชูุชุญ ูˆู„ุง ุจุชุณูƒุฑ ุงู„ ..

435
00:35:48,750 --> 00:35:54,050
ุงู„ุจุงุจ okayุŸ ููŠ ุนู†ุฏู†ุง ุชู„ุช ุฃู†ูˆุงุน ุฑุฆูŠุณูŠุฉ ููŠ ุงู„ action

436
00:35:54,050 --> 00:35:59,050
research ูˆ ุฃูˆู„ ูˆุงุญุฏ ุฃุดุชุบู„ ููŠู‡ุง ู„ูŠูˆู† 1946 the

437
00:35:59,050 --> 00:36:02,970
action research okayุŸ

438
00:36:05,330 --> 00:36:08,430
ุฃูˆู„ ู†ูˆุน ู…ู† ุงู„ action research ุงู„ู‡ุฏู ุชุจุนู‡ ู‡ูˆ ู…ู† ุฃุฌู„

439
00:36:08,430 --> 00:36:11,190
ุงู„ุชุบูŠูŠุฑ in general ุงู„ action research ู‡ุฏูู‡ุง

440
00:36:11,190 --> 00:36:20,650
ุงู„ุชุบูŠูŠุฑ ู†ุบูŠุฑ ุณู„ูˆูƒ ุงู„ู…ูˆุธููŠู† ู†ุบูŠุฑ ุณู„ูˆูƒ ุงู„ู…ูˆุธููŠู† ุทุจุนุง

441
00:36:20,650 --> 00:36:24,450
ู†ุดูˆู ุงู„ุณู„ูˆูƒ ุงู„ู„ูŠ ู†ุบูŠุฑู‡ ู‡ู„ efficient and effective

442
00:36:24,450 --> 00:36:29,130
ูˆู„ุง ู„ุฃ ูŠุนู†ูŠ ุนุดุงู† ู†ุฎูุถ ุงู„ุชูƒุงู„ูŠู ูˆ ุงู„ุฌู‡ูˆุฏ ู†ุดูˆู ู†ุบูŠุฑ

443
00:36:29,130 --> 00:36:34,470
ู†ุจุฏุฃ ู†ุบูŠุฑ ููŠ ุณู„ูˆูƒ ุงู„ู…ูˆุธููŠู†The second relates to

444
00:36:34,470 --> 00:36:39,810
the involvement of practitioners in research ูŠุนู†ูŠ

445
00:36:39,810 --> 00:36:45,410
ุจูŠุณุชุฏุนูŠ ุงู„ู†ูˆุน ุงู„ุชุงู†ูŠ ุชุฏุฎู„ ู…ู† ู‚ุจู„ ุงู„ุจุงุญุซ ููŠ ุงู„ุธุงู‡ุฑุฉ

446
00:36:45,410 --> 00:36:52,110
ุงู„ู…ูˆุฌูˆุฏุฉ ูˆุจุงู„ุชุงู„ูŠ ุจูŠุตูŠุฑ ููŠู‡ ุชูุงุนู„ ุจูŠู† ุงู„ุจุงุญุซ ูˆุจูŠู†

447
00:36:52,110 --> 00:36:59,480
ุงู„ู…ุดุงุฑูƒูŠู† ู†ูุณู‡ู… okay ูŠุนู†ูŠ ู…ุซู„ุงู…ู…ูƒู† ููŠ ุนู†ุฏู†ุง ู…ุดูƒู„ุฉ

448
00:36:59,480 --> 00:37:02,640
ุฅุฏุงุฑูŠุฉ ููŠ .. ููŠ ุงู„ุดุฑูƒุฉ ูุจุดูˆูู‡ู… ู‡ูˆ how they observe

449
00:37:02,640 --> 00:37:07,260
.. how they will treat these problems ููŠ ุงู„ action

450
00:37:07,260 --> 00:37:09,860
research ู…ู…ูƒู† ู‡ูˆ ูŠุชุฏุฎู„ ู…ุนุงู‡ู… and suggest some

451
00:37:09,860 --> 00:37:16,000
solutions and see ุฃูˆ ู…ู…ูƒู† ู‡ูˆ ูŠูˆุฑุฌูŠู‡ู… ุนู„ู‰ ููŠู„ู… ู…ุนูŠู†

452
00:37:16,000 --> 00:37:18,600
ุจุญูŠุซ ูŠุนู…ู„ูˆุง copying ู…ู† ู‡ุฐุง ุงู„ููŠู„ู… ูˆูŠุตูŠุฑูˆุง ู‡ู…

453
00:37:18,600 --> 00:37:23,480
ูŠุนู…ู„ูˆุง translation ูˆูŠุญู„ูˆุง ุงู„ู…ุดุงูƒู„ ุชุจุนุชู‡ู…

454
00:37:25,450 --> 00:37:30,010
ุฅุฐุง ููŠ .. ููŠ ู‡ุฐุง ุงู„ู†ูˆุน ู…ู† ุงู„ุฃู†ูˆุงุน is like train

455
00:37:30,010 --> 00:37:35,350
them how to change their behavior in the light of

456
00:37:35,350 --> 00:37:40,250
his or her interventionุŒ ูŠุนู†ูŠ ุญุณุจ ู‡ูˆ ุชุฏุฎู„ู‡ุŒ ูŠุนู†ูŠ

457
00:37:40,250 --> 00:37:43,810
ู…ุซู„ุง ุฅู† ู‡ูˆ ู…ู…ูƒู† ูŠุนู…ู„ best practice

458
00:37:46,900 --> 00:37:51,880
Okay ู„ู„ู…ูˆุธููŠู† and the .. the employees observing

459
00:37:51,880 --> 00:37:57,280
him then they copy or copying him ูŠุนู†ูŠ ุงู† ู‡ู… ู…ุซู„ุง

460
00:37:57,280 --> 00:38:02,440
ุจูŠุฌูŠ ุงู„ุณุงุนุฉ ุชู…ุงู†ูŠุฉ ูู‡ูˆ ุจูŠุฌูŠ ุจูŠู‚ูˆู„ู‡ู… ูŠุงุฑุงูƒ ุชูŠุฌูˆุง

461
00:38:02,440 --> 00:38:05,060
ุงู†ุชูˆุง ุงู„ุณุงุนุฉ ุชู…ุงู†ูŠุฉ ูˆ ู‡ูˆ ุจูŠุฌูŠ ุงู„ุณุงุนุฉ ุชุณุนุฉ ุฃูˆ

462
00:38:05,060 --> 00:38:07,260
ุงู„ุณุงุนุฉ ุชู…ุงู†ูŠุฉ ูˆ ุฎู…ุณุฉ ูˆุจุงู„ุชุงู„ูŠ ููŠ ุงู„ action

463
00:38:07,260 --> 00:38:09,980
research ู…ู…ูƒู† ูŠูŠุฌูˆุง ุจุฏุฑุง ุนุดุงู† ูŠุดูˆู ู‡ู… ู‡ู… ู‡ูŠูŠุฌูˆุง

464
00:38:09,980 --> 00:38:14,350
ู…ุนุงู‡ ูˆู„ุง ู„ุฃุงู„ู‡ุฏู ุงู„ุฃุฎูŠุฑ ู‡ูˆ ุฃู† ุชุฌุงุฑุจ ุงู„ุชุญู‚ูŠู‚ ูŠุฌุจ ุฃู†

465
00:38:14,350 --> 00:38:17,530
ุชูƒูˆู† ู„ุฏูŠู‡ุง ุชุฃุซูŠุฑุงุช ุฃูƒุชุฑ ู…ู† ู…ุดุฑูˆุนุงุช ุงู„ุชุญู‚ูŠู‚ ููŠ ูƒู„ู…ุฉ

466
00:38:17,530 --> 00:38:20,150
ุฃุฎุฑู‰ุŒ ูŠุฌุจ ุฃู† ูŠูƒูˆู† ูˆุงุถุญ ุฃู† ู†ุชูŠุฌุฉ ุชุญู‚ูŠู‚ู‡ุง ูŠู…ูƒู† ุฃู†

467
00:38:20,150 --> 00:38:24,690
ุชุดูŠุฑ ุฅู„ู‰ ู…ุฌุงู„ุงุช ุฃุฎุฑู‰ ุจู…ุนู†ู‰ ู‡ุฐุง ุงู„ู†ูˆุน ู…ู† ุฃู†ูˆุงุน

468
00:38:24,690 --> 00:38:32,350
ุงู„ุชุญู‚ูŠู‚ ุจู†ุณุชุฎุฏู…ู‡ ุนุดุงู† ู†ู†ู‚ู„ ุฎุจุฑุชู†ุง ู„ู„ู…ุฌุงู„ ุงู„ุฃุฎุฑุŒ

469
00:38:32,350 --> 00:38:37,750
ูŠุนู†ูŠ ุจูŠุณู…ูˆู‡ ู†ู‚ู„ ุงู„ุฎุจุฑุฉูŠุนู†ูŠ ุงุญู†ุง ุจู†ูŠุฌูŠ ุจู† .. ุจู†ุฏุฑุจ

470
00:38:37,750 --> 00:38:42,090
ุงู„ู…ูˆุธููŠู† ุนู„ู‰ ุดูŠุก ูˆ ุจู†ู‚ูˆู„ู‡ู… ุฑูˆุญูˆุง ุงู†ุชูˆุง ุฏุงุฑ ู…ูˆุธููŠู†

471
00:38:42,090 --> 00:38:46,250
ุงุฎุฑ ูŠุนู†ูŠ ุจู…ุนู†ู‰ ุงุญู†ุง ููŠ ุจุฏุงูŠุฉ ุงู„ูุตู„ ุฌูŠู†ุง ู‚ูˆู„ู†ุง ู…ุซู„ุง

472
00:38:46,250 --> 00:38:50,170
ู„ุฃุฎุฏู…ุฉ ุนูŠู†ุฉ ู…ู† ุชู„ุช ุงุฑุจุน ุทุงู„ุจุงุช ูˆ ุนู…ู„ู†ุง ู„ู‡ู…

473
00:38:50,170 --> 00:38:55,530
training session ููŠ ..ููŠ ุงุณุชุฎุฏุงู… ุงู„ data stream ุฃูˆ

474
00:38:55,530 --> 00:39:02,430
ุจุงุณุชุฎุฏุงู… ุงู„ GS store ุงูˆ emerald ูˆุจุนุฏูŠู† ู‚ู„ู†ุง ู„ู‡ู…

475
00:39:02,430 --> 00:39:05,350
please transfer this knowledge to the others ู‡ูŠ

476
00:39:05,350 --> 00:39:10,150
ูƒู„ู‡ุง action ุงู„ teachers transfer the knowledge to

477
00:39:10,150 --> 00:39:12,690
the students then student transfer the knowledge

478
00:39:12,690 --> 00:39:16,760
to othersูุจู†ุนู…ู„ measurements ู‡ู„ its

479
00:39:16,760 --> 00:39:20,500
transferability of the knowledge occurred ูˆู„ุง ู„ุฃุŸ

480
00:39:20,500 --> 00:39:26,520
ู‡ู„ ุญุฏุซุช ูˆู„ุง ู…ุง ุตุงุฑุชุดุŸ ูุจู†ุฑูˆุญ ู†ุดูˆู ุงู„ู†ุงุณ ุงู„ุขุฎุฑูŠู† ุงู„

481
00:39:26,520 --> 00:39:30,400
beneficiaries ุงู„ ุงู„ in beneficiaries ุจู†ุฑุฌุน ุจุฑุฌูˆู‡ู…ุŒ

482
00:39:30,400 --> 00:39:32,820
ุจู†ู‚ูˆู„ู‡ู… ู‡ู„ ุงู†ุชูˆุง ุฃุฎุฏุชูˆุง ุงู„ุฎุจุฑุฉ ู…ู† ุงู„ู†ุงุณ ุงู„ู„ูŠ ุงุญู†ุง

483
00:39:32,820 --> 00:39:35,980
ุฏุฑุจู†ุงู‡ู…ุŸ ูˆ ุจุนุฏูŠู† ุจู†ุณุฃู„ ุงู„ู†ุงุณ ุงู„ู„ูŠ ุฏุฑุจู†ุงู‡ู… ู‡ู„ ูุนู„ุง

484
00:39:35,980 --> 00:39:38,280
ุงู†ุชูˆุง ุงุณุชุฎุฏู…ุชูˆุง ุงู„ุฎุจุฑุฉ ุชุจุนุชู†ุง ูˆู„ุง ู„ุฃุŸ ูุจุณู…ูˆู‡ุง ุนุงุฏูŠ

485
00:39:38,280 --> 00:39:42,280
action research ุชู…ุงู…ุŸ

486
00:39:45,350 --> 00:39:48,650
ุทุจุนุง ุงู„ action research ุจุนุถ ุงู„ .. ุงู„ action

487
00:39:48,650 --> 00:39:52,970
research .. research in action not on action ูŠุนู†ูŠ

488
00:39:52,970 --> 00:39:58,870
ู‡ูŠ ุนุจุงุฑุฉ ุนู† ุชุฏุฎู„ ููŠ .. ููŠ ุงู„ุธุงู‡ุฑุฉ ุชุชู…ูŠุฒ ูƒู…ุงู† ุฃู†ู‡

489
00:39:58,870 --> 00:40:03,230
ุงุญู†ุง ุจู†ุดุงุฑูƒ ุงู„ .. ุงู„ participantsูˆ ุงู„

490
00:40:03,230 --> 00:40:06,710
practitioners ูˆ ุงู„ researchers ูŠุนู†ูŠ ุงู„ researcher

491
00:40:06,710 --> 00:40:12,970
ุจูŠุดุงุฑูƒ ููŠ ุงู„ุจุญุซ ู†ูุณู‡ ุจูŠุดุงุฑูƒ ููŠ ุงู„ุฏุฑุงุณุฉ ู„ุญุธุฉ ุงุญู†ุง

492
00:40:12,970 --> 00:40:17,830
ู„ูˆ ุงุญู†ุง ุนู…ู„ู†ุง comparative ู…ุน ุงู„ questionnaire ูˆ ู…ุน

493
00:40:17,830 --> 00:40:22,750
ุงู„ case study ุงู„ุจุงุญุซ keep himself or herself aside

494
00:40:22,750 --> 00:40:29,830
ู…ุงุจุชุฏุฎู„ุด ุทุจุนุง ุงู„ุจุงุญุซ ููŠ ุงู„ action research ู„ุฃ

495
00:40:29,830 --> 00:40:34,880
ุจุชุฏุฎู„ุทุจุนุง ุจูŠุนู…ู„ ู„ุฃู† ู‡ุฏูู‡ ุจูŠุบูŠุฑ ุณู„ูˆูƒ ูˆ ุจูŠุดูˆู ู‡ู„

496
00:40:34,880 --> 00:40:41,920
ุงู„ุณู„ูˆูƒ ู‡ุฐุง ูุนู„ุง ุงุชุบูŠุฑ ุนู†ุฏ ุงู„ู…ุฏุฑุฉ ูˆู„ุง ู„ุฃ okay ูŠุนู†ูŠ

497
00:40:41,920 --> 00:40:46,760
ู…ุซู„ุง ู…ู…ูƒู† ู‡ูˆ ูŠุบูŠุฑ ุณู„ูˆูƒ ู„ุงุณุชุฎุฏุงู… ุงู„ email okay ูŠุจุฏุฃ

498
00:40:46,760 --> 00:40:52,440
ู…ุซู„ุง researcher ูŠุจุฏุฃ ูŠุจุนุช email ุงูƒ ู„ู„ .. ู„ู„ู…ุฏุฑุฉ ูˆ

499
00:40:52,440 --> 00:40:54,860
ูŠุดูˆู ู‡ู„ ู‡ู… the response in the same way ูˆู„ุง ู‡ู…

500
00:40:54,860 --> 00:40:58,020
ุญุงูƒูˆุง ู…ุนุงู‡ ุญูƒูŠ ูุจุงู„ communication skills

501
00:41:01,060 --> 00:41:03,800
the researchers becomes part of the organization

502
00:41:03,800 --> 00:41:08,960
ูˆูƒู…ุงู† ูƒุซูŠุฑ ู…ู‡ู… ุงู† ุงู„ุจุงุญุซ ูŠุตุจุญ ุฌุฒุก ู…ู† ุงู„ู…ุคุณุณุฉ ู„ูƒู†

503
00:41:08,960 --> 00:41:12,020
ู„ุงุฒู… ุงุฐุง ูƒุงู† ุฎุงุฑุฌ ุงู„ู…ุคุณุณุฉ ู„ุงุฒู… ูŠุงุฎุฏ permission

504
00:41:12,020 --> 00:41:18,040
ู„ุงุฒู… ูŠุงุฎุฏ ู…ูˆุงูู‚ุฉ ู…ู† ุงู„ู…ุคุณุณุฉ ุนู„ู‰ ุงู† ู‡ูˆ ุจุฏูŠุนู…ู„ ุงู„ุจุญุซ

505
00:41:18,040 --> 00:41:22,520
ุชู…ุงู…ุŸ

506
00:41:22,520 --> 00:41:25,780
ููŠ ุฃุบู„ุจ ู‡ุฐู‡ ุงู„ุฃุจุญุงุซ ู…ู…ูƒู† ูŠูƒูˆู† ููŠ sponsorship

507
00:41:28,070 --> 00:41:33,510
ุจูƒูˆู† sponsorship ูŠุนู†ูŠ ุฒูŠ ุชู…ูˆูŠู„ ููŠ action research

508
00:41:33,510 --> 00:41:40,750
ูŠุนู†ูŠ ู…ุซู„ุง ุงู†ู‡ ุงู„ู…ูˆุธููŠู† ุนู†ุฏู‡ู… ู…ุซู„ุง concept ู…ุด ูˆุงุถุญ

509
00:41:40,750 --> 00:41:43,910
ูู„ูˆ ุงุญู†ุง ุนู…ู„ู†ุง ู„ู‡ู… training ู‚ู„ู†ุง ู„ู‡ู… ู…ุซู„ุง

510
00:41:43,910 --> 00:41:47,950
communication skills ูˆู‚ู„ู†ุง ู„ู‡ู… communication

511
00:41:47,950 --> 00:41:52,170
includes negotiation, convincing etc by training

512
00:41:52,170 --> 00:41:57,290
ู…ู…ูƒู† ู…ุงูŠุธุจุทูˆุด ู„ูƒู† ุงูŠุด ู…ู…ูƒู† ุชุณูˆูŠ ู…ุนุงู‡ู…ุŸุจู†ุงุฎุฏ random

513
00:41:57,290 --> 00:42:05,070
customers ูˆ ุจู†ุนู…ู„ ู…ุนุงู‡ ุงุชุตุงู„ ูˆ ุจู†ุฎู„ูŠ ุงู„ู…ูˆุธููŠู†

514
00:42:05,070 --> 00:42:09,190
ูŠุณู…ุนูˆุง ุงู„ action ู‡ุฐู‡ ูˆ ุจุนุฏูŠู† ุงู„ next customer

515
00:42:09,190 --> 00:42:13,710
ุจู†ู‚ูˆู„ ูˆุงุญุฏ ู…ู†ูƒู… ูŠุชูุถู„ ูŠุนู…ู„ call ู…ุน other customers

516
00:42:13,710 --> 00:42:19,010
ูุจู†ุดูˆู ู‡ู„ ู‡ูˆ ุงุชุนู„ู…ูˆุง ู…ู† ุงู„ู„ู‚ุงุก ุงู„ุฃูˆู„ ู…ู† ุฎู„ุงู„ุงู„

517
00:42:19,010 --> 00:42:22,310
action ุงู„ู„ูŠ ุงุญู†ุง ุณูˆู†ุงู‡ ูˆู„ุง ู„ุฃ ุจุนุฏูŠู† ุจู†ู‚ูˆู„ู‡ okay

518
00:42:22,310 --> 00:42:25,410
ู…ุฏุงู… ุงู†ุช ุงุชุนู„ู…ุช ุฎู„ูŠูƒ ุงู†ู‚ู„ ุงู„ุฎุจุฑุฉ ู‡ุฐู‡ ู„ู„ others ูˆ

519
00:42:25,410 --> 00:42:28,730
ู†ุดูˆู ู‡ู„ ูุนู„ุง he or she can transfer the knowledge

520
00:42:28,730 --> 00:42:35,090
or not ู†ูŠุฌูŠ ููŠ ุนู†ุฏ ุงู„ action research next time I

521
00:42:35,090 --> 00:42:38,030
will try to give you some examples on the action

522
00:42:38,030 --> 00:42:42,550
research and starting in the grounded theory ูˆ ู…ุง

523
00:42:42,550 --> 00:42:45,790
ู†ุจู‚ู‰ ููŠ the grounded theory ุทุจุนุง ููŠ ุญุฏ ุนู†ุฏู‡ ุณุคุงู„ุŸ