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adamamer20

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compulsory flipflops in the spa a tiny statement in the spa brochure goes completely unnoticed you only know it once you are at the spa reception already so make it bigger or more noticeable, carpets and tepich are very old and dirty, great servive always with warm smile too the cushion covers smelled a bit funny but that was a minor annoyance in addition friendly helpful staff fabulous location close to many of the main sights and a historic modernista building that has been beautifully restored breakfast is good too

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the dining area is too small lift is name sake the staff was so friendly and we also loved the sauna and turkish bath the hotel could be closer to the city center a free or cheaper breakfast option would be good, location is central reception staff very friendly and helpful. The staff are extremely welcoming and went an extra mile to make our stay extra pleasant all our wishes were fulfilled and we were treated with loads of extras as a courtesy which definitely gives the stay that extra value rare to find nowadays very personalized approach of guest relations team is definitely the key point of this hotel breakfast was amazing and so was the food and staff at the executive lounge

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great service great location great restaurant and fabulous staff a lovely hotel to stay in everything was made so easy for us. Our room was right next to the elevator i could hear it going up and down with people chatting all night i didn t sleep in addition there is an automatic fluorescent light in the bathroom that can not be turned off so the bathroom door must be kept closed since any tiny bit of movement will turn the light on even rolling over in your bed turns this obnoxious light on the rooms we booked were not available and they still tried to charge for them

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very modern style to the hotel and extremely tidy and clean great location for what i needed everyone at the hotel was extremely friendly and courteous the location was perfect close to the underground and also the river boat service lovely room lovely weekend that i wasn t told about the refurbishment so when we arrived i had told my girlfriend after a long tiring day it was a beautiful hotel which when we got there was covered in building works we had to walk through a temporary wood tunnel had no milk in our room for refreshments when walking around there was nobody very empty feel, the rooms were tiny there was little lighting in the room and it appeared that there were too separate sides of the hotel one for commoners and one for the people who were paying more i m not sure how much more because i was spending definitely not worth its money still the shower was amazing but messy the bed was very comfortable the hotel is in a good location for quickly getting into the city

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cleanliness could have been better some areas in our room where dusty the bed cover was stained and there were a few bits of rubbish on the floor, service is slow eating. You have to walk at least meter to tram station its difficult if you have children nevertheless everything and what a view

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breakfast was a bit expensive similarly great location close to tube boutique luxury hotel will definitely be returning

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i found the reception staff very unfriendly and lacking in personality. Good location rooms well appointed but rather small too we didn t like arriving to find that our requested early check in wasn t available and that the room they did have planned for us was facing an alley they offered to upgrade us at a cost of euro more per day but that included breakfast we agreed although we didn t want to pay that much and then found we had to still wait two hours after waiting the two hours the room was not available and we took the original room at the original price only to find out that the alley was not an alley but a small side walking street the room was nice but we are seniors and having to go three steps up and down from the closet and bathroom to the bed without warning was not nice i don t blame the hotel as much as the peson who checked us in as not being knowledgeable nor trying to meet our needs overall however we had a nice stay enjoyed the location the restaurant for dinner was wonderful with a fabulous waitress even with the negative comments i would stay there again but choose my room differently likewise hotel was very clean and comfortable very pleasant staff yet they helped us with an early breakfast on request when we have to leave early for a package trip

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just too far out of walking distance to major attractions, might be slightly expensive breakfast could have more options however location and large spacious room good value for money in addition view from room faced a brick wall television not working properly

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loved the location close to two subway stations big rooms with microwave gym and sauna aurora spa services also great liked the good security on entering the property would go back again especially with families

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small and elegant great service beautiful surroundings i will definitely go back everything was perfection i understand the price going up a little for big events but feel it is too much taking advantage of people it s kind of like the price of holidays going up by a ridiculous rate when the kids are off school shouldn t be allowed

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amazing stay in this funky hotel bed was so comfortable and views were fantastic from the floor great location very close to tube stations very helpful staff rather good breakfast, bose mini soundlink modern design colors

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small room but clean new professional staff good bed and thea coffee biscuits in the room very good dor a night over in london

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room is quite basic pull out couch for my daughter not very comfortable furthermore excellent location and super quiet we enjoyed walking everywhere. The beds are very comfortable

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the location for us is excellent close to the tube station and a fantastic array of resturants on your door step perfect after a tiring day. The room are very big nicely furnished very stylish hotel and great staff nice modern hotel but nothing out of the ordinary for london. The staff are helpful and friendly ms karen particularly made our stay memorable location unbeatable. Nice view from the room good restaurant

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reasonable price for the area and hotel based on london prices room kept clean, room very small breakfast wasn t included

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the tv and remote were very complicated to use and many of the channels were not available that is my only complaint, house keeper would take used towels robes and not provide with clean ones. Very nice place a real old palace near by schonbrunn gardens entrance with one of the last real ballroom in wien nice staff at the reception on the other hand comfy large bed very nice design and silence live music with breakfast was great also breakfast served till is a huge plus from us location and deluxe room size

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the bed was almost too comfortable attentive staff friendly and approachable location perfect for what we needed yet free parking good relatively quiet position despite proximity to airport east to find excellent helpful and friendly staff great breakfast. Very good location and staff good internet connection. Room was a bit tight but bed was very comfortable. Very good value for single night for a single person

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the room was not cleaned well the dust was few days old and the carpet was not vacuumed at all

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water at a bottle is steep

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a minor complaint when i went down for breakfast on my last morning i was advised that breakfast was not included in the pre paid price for the hotel i requested breakfast when i checked in and was informed that i could pay when i check out the receptionist validated my credit card therefore i was somewhat suprised to be told that i had not paid for breakfast when i had already agreed to pay when i check out the young man was very polite and was quite sensitive in handling this situation perhaps the information had not been made available to him the hotel might need to review the procedure for this scenario to prevent possible embarrassment for guests this did not spoil my stay and i would happily recommend this hotel

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great hotel in a convenient location we arrived on sat at around pm the staff was most welcoming and efficient as a little adjustment to booking was required most impressed with the staff and food at the hotel s restaurant and its lovely warm atmosphere planning to visit again soon. Clean and the breakfast ia good still i thought the breakfast was a bit overpriced for what i had. Long walk about min from train station coming from airport, cramped room shabby a window that required a struggle to open bathroom too small to actually dry in shower base overflowed with the water due to inadequate drainage pretty crappy all round comfortless and unattractive but that apparently is par for the course in london not good enough london rumble of underground trains can be heard in floor room ear plugs supplied used to this in london hotels but may be off putting for some

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lovely hotel with a nice bar area and sitting area downstairs with fireplaces

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hotel is in a great location about minutes walk to train station bus stops across the road underground station minutes walk away very cosy rooms and bed and great meals served in the restaurant really enjoyable stay would definitely look at returning there next time i m in london

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hotel was not coporating with our need of getting a a specific type of room even though we requested it earlier bed cover was not clean i got bites all over my leg room didn t get clean one properly bed sheets were dirty we complained hotel send us a box of chocolate and a spa for free for a day we stayed for a whole week breakfast was the same every single day not much options very weak breakfast we were not happy at all for the amount of money we paid its not worth the it. Bed rubber or plastic mattress protector too soft pillows pillow menu not existing got additional pillows the hotel is very nice and is a short walk to the metro and to the restaurants and shops around stephen s cathedral

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the worst hotel i have ever been hairs in the bed there is a see through glass between the room and the toilet it is original but terrible for privacy i have booked a double bedroom and there was only towels shampoo and shower gel for one all hotels i have stayed have shampoo shower gel body milk sleepers toothbrush robes and others this novotel only had shampoo and shower gel for one in a double bedroom recommend choose another hotel, the room was immaculate and comfy it was a birthday trip and we were met with two glasses of champagne the whole experience was superb fantastic. Staff were very hospitable and went out of their way to help breakfast was also excellent with plenty to choose from the location was amazing could see all major london attractions from balcony at night, my room was close to the elevator and every time there were people coming out or getting into the elevator i would hear them talking the hotel markets itself as a star hotel but i am of the opinion that it s a good star hotel just my opinion nevertheless im disappointed with the rooms following the refurb i always loved this hotel because of its quirkiness and cool unique rooms now quite frankly you could be in any hilton or novotel in london all boring cream colour and furniture looks a bit cheap when i asked it was apparently to create a feeling of calm i d say it was really just dull in a superior room i also expect a large double bed with a partner of foot small double beds are hopeless for us so i always book a superior room for that reason but i still like the hotel ill just make sure i get a large bed next time and hopefully they ll keep some of the old rooms

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it was very comfortable and the staff was really helpful when i forgetfully left my ipod behind we throughly enjoyed our stay definitely coming back again ok our next staycation, the staff are friendly accommodating, the location of the hotel and the staff were very professional and helpful, not a star hotel need some new paint new furniture there was nothing in the room bar no bathrobe or sleepers i booked rooms same in the other one

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breakfast service too rushed if you get up for another piece of toast your plates are gone when you get back convenient location with good travel links as well as our room was located next to store room and stairs meaning it was quiet noisy also windows are not sealed so the room was pretty cold was not too bad due to warm blankets though and wind was blowing through it eg would not recommend with small children. Not very close to city center you should use different tram to go to city center by public transport but way is not long and you will have a possibility to see museum square on the way, excellent location staff very helpful nice clean modern boutique hotel

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great location and nice employee definitely will choose it again if visit paris next time we were advised on arrival that the restaurant would be closed during our visit as my husband has mobility issues this mattered to us and we should have been clearly advised of this before booking we walked out to the nearest restaurant a very plain looking indian restaurant chillies which was well reviewed on tripadvisor and the food was great so it was a fun evening but not the wedding anniversary surroundings we had anticipated returned to the hotel with our friends family for a drink on the roof terrace which closes at p m we got there at and were immediately told it would be closing shortly the interior bar has great views but very hard d cor our guests decided to call it a night we returned to our room to have a cup of tea and watch telly but the telly didn t work it repeatedly threw up a message saying weak signal we called reception to ask if it could be fixed and a young man arrived who looked at the tv and said it has a weak signal a bit monty pythonish at that point so we gave up and read a book found the bed hard when we finally tried to sleep and the air con kept shutting off didn t call reception for fear they would send a young man who would give us as much help as he had done with the tv which is to say advise us that the air con keeps shutting off had intended to try the spa the next morning but based on our evenings experience we didn t bother, central but quiet perfect retreat within a breathes walking distance to metro and la rambla as well as no room service i arrived late thanks to flight delays and there was no food available breakfast was expensive for what it was choice was fairly limited, pictures on the website didn t match what we were given rooms not sound proof as described on the website site didn t mention pounds deposit

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very helpful staff and cooperative excellent breakfast great location, would have loved room service or a bar in fairness there are a million restaurants nearby and the front desk picked up and delivered a last minute breakfast for me in about minutes time, lift was not working during our stay we had to walk up to floor, the cooked breakfast was stone cold nice staff both in reception and breakfast room the rooms were neat and the beds comfortable the hotel was lovely couldnt fault it good minutes walk into red light district and dam square in a quiet location so suited us x

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the very welcoming staff attention to detail on everything we required

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staff are friendly room service is excellent food was okay with and they give each visitor a discount in restaurant with an excellent location the breakfast was poor there were hot dishes for fruit salad and cold plates for the hot cold food stayed here a few times before but the breakfast was poor this time and we paid pounds for it, nice room and service location is good, couldn t get reduced rate breakfast for individual nights had to have it for whole stay or not at all when i came for the first time i park my car in the parking but after hours i discovered that i should pay dolors for each hour i paid dolors when i asked them they said it is better to give us the car and when you want the car inform us to prepare the car by this you will pay dolors each for the paking. Location was great room was tastefully decorated and fairly large price was excellent

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everything was nice the room view of the city facility everything perfect the staff helpful even some friend not coming they agree too cancel room we was reserved thank you again and i recommend this hotel for who would like to visit amsterdam, park next to the hotel for running in the morning tram station next to the hotel to go the centre easy to reach by car underground parking is possible. The location of the hotel was great as it was easy to walk to many of the different sights and neighborhoods across amsterdam the area was architecturally beautiful and quiet i did like the canal view that we had the rainfall shower head heated floors and towel rack were pleasant treats the staff was very helpful and friendly i had a couple cappuccinos from the bar in library which was really unique and a great place to relax or mingle the room was small and the bed was hard

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stayed in some very nice hotels in london this one is right up with the best great location and really helpful staff

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hotel was vert tired room carpet frayed and wall paper coming off hotel pool looked like it had never been cleaned room quiet all staff helpful and friendly including cleaners, really great personal willing to help the guests room was clean and cozy location is exceptional, we booked this hotel for three nights for the new year dec january the price was high for the hotel outside the ring but this was expected for the holiday period i specifically emailed the hotel after booking the room and asked for a quiet and renovated room otherwise i would not book they responded that they will provide a quiet room however when we arrived we were provided with a very noisy room right next to the elevator and with window facing the wall of the opposite building as the room was tiny the bed was essentially right next to the elevator wall you can hear elevator well the room was also very dated we asked to change to a quieter room and the reception was not very nice and helpful the lady started telling us that the room is quiet while we could hear the elevator well at the end they agreed to wait more than an hour in the lobby in order for them to change our room not very nice attitude by the staff they could not even recommend a good place to eat overall this hotel is outside the center at least min walk to the opera and min walk to the stephansdom the rooms are tiny and interior is very dated the breakfast was very average this is not a star quality more like a three star average hotel well overpriced for the quality parking was not ideal the parking garage attendant was downright surly and rude. Mattress could have been softer

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the bar is beautiful but has a very noisy ventilation that kills the atmosphere, shower hard to get into and out of street changes names block from hotel which made it difficult for taxis to find the room tho clean and nice was small and tight not soundproofed as advertised still of arriving very off schedule the reception was very kind, not enought room by rooftop pool to relax for the size of the hotel still i didn t like how they switched our hotels when we arrived luckily it was only a few doors down this staff went out of their way to help us well located in a nice area convenient to sights there was a nice ambience about the place

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for our trip nothing negative as everything was great

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very nice rooms good size considering location, the whole experience was excellent from check in to checking out highly recommend this hotel the staff make it worth the cost

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the only negative comment i have is that the quilt on the bed was a bit stale the cover was clean though beautiful property comfy beds but most of all the staff are in another level i have never felt so welcoming and special thank you to all and we will be returning. Couldn t switch off ac heating reading lights by bed hanging off no room service friday night even though was listed as hour clean good location if you fly early morning reasonable value for money room only, location was good staff were very nice and the beds were comfy breakfast was included and there was something for everyone

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road works are just under your windows which start about am on working days but it is not domizil hotel fault at all and they say about it in the hotel description all you need to do is to close windows and turn on air conditioning so it to become bearable rooms are poorly decorated i would like a painting or something on its empty walls but again it has nothing to do with comfort. The entrance hall was amazing reasonable prices wine and good service in bar nevertheless brand new hotel unique styling large oversized room comfortable bed fantastic value for money and friendly team the hotel staff are all excellent and very helpful especially the manager adrien super service. Very friendly and helpful staff would definitely stay in this hotel when we come again to london location perfect for so many things. Television did not really work got stuck at certain channels and it just hung did not bother to ask someone to fix it nothing much happening immediately near the hotel especially restaurants and grocery shops could use a cheap uber ride though mins walk to shoreditch area according to google map one of the two bathrobes had a bad scent as if it was not cleaned

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they first provided me a room with no outside windows after requesting for a room with windows for some fresh air they moved me to a different room for the next two nights, that annoying low handle on the door to the right after the main second entrance i m short so imagine the tall people from going through the revolving doors on arrival doorman reception the room breakfast evening meal superb, room with a view perfect location for us. Great location delicious breakfast staff were friendly and helpful loved the wine theme and wine in the room. Would have loved to rate this beautiful establishment higher but the staff wasn t very friendly or helpful we were only allowed to checkin at not a pleasant experience after a very long flight we had to hang around feeling tired and needed a shower desperately absolutely the worse you could do to your guests

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free water in bedroom so we got the deluxe king room and it was such a huge disappointment the eiffel view basically means you ll hardly see the eiffel on the right handside behind a huge tree and pillars such a waste of money when we addressed this the guy at the front reception said it s called clever marketing more like customer deception anyway the manager was a very lvoely helpful woman and she said she d give us a smaller room but with a better view but we couldnt be refunded the amount we paid for the dekuxe king room later on our friend wasnt well at night and the staff was extremely unhelpful they wouldnt call the hospital or the ambulance and while our friend clenched her chest and was throwing up they were just on the phone insisting we get a private doctor and just wouldnt call the ambulance it was an extremely traumatizing experience and their customer service needs to be worked on tremendously we had paid for two nights but checked out the very same night and didnt even get a refund in addition the hotel is a little dated and pictures were a little misleading there was apparently a breakfast buffet although we were never informed where it was and what the timings were and we didn t feel like we should have had to ask for a double room we were given single beds even though we requested a double bed room keys were to be deposited at the front desk every time you left and on returning you would say which room was yours and they would hand you the key this made us question security as the front door was always open and no front door security while many other hotels in the area had closed doors with security guards with staff constantly changing shifts it seemed as though anyone could walk in and ask for any key and it would be given to them i did not like the way hotel roemer took it upon them selves to over charge me by euro and then think that it is ok for the money to be returned over a week later they have stolen money from me without my convent they have also taken money from my account for things from the mini bar that we did not take we were completely honest with everything and paid the euro for the mini bar when we left this is a shame as we visit amsterdam often and thought we had finally found a hotel that we were happy with however after this i will not be booking with hotel roemer or booking com again and i will be warning potential customers of this on trip advisor and twitter. Super friendly staff superb location high quality hotel with warm homely feel there wasn t anything i didn t like about this stay or hotel

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no walk in shower booked a superior room still as we were two adults and one child we chose the option two double beds in one room i know there is an option of king size but frankly the double beds in the room were really really small as in narrow also there could be a better selection or at least a better description of the selection on the childrens menu in the restaurant. Handy for transport helpful staff

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being given a ridiculously small room initially and having to go back to reception and ask for a bigger one was rectified politely building work being undertaken all round the hotel the ticket for one free drink per guest issued as compensation only covered a small drink i d rather not have the ticket for the drink than go through having that explained in the bar later that evening if you are going to compensate do it properly, would only serve late food in the room and not the bar area furthermore we have been coming to the ermins hotel for years well before it became a marriott and lost most of its unique character all references to its long history as an important building in westminster at the history of its name the redesign by an undoubtedly modern designer who designs uncomfortable tables and chairs throughout the hotel but this is not the best we checked in at in the morning and the receptionist not english with a bad command of the language told us we would have to wait note was travelling with a lady of years so we had lunch and returned to the reception only to find out they had reallocated the ground floor rooms with easy acces and a walk in shower which had been expressly reserved months prior to someone else the manager then attempted to offer another hotel in london we declined so after another hours wait they gave us two very uncomfortable and tiny box rooms at the back of the hotel not acceptable so i complained and had to wait a further hour and they found us two other rooms adjacent with a shower but not on the grond floor for the year old lady not appropriate much too much walking as it was as far away from the lifts as it could have been we got into these rooms at pm madame was by this time exhausted the manager was completely useless and simply said he was sorry the service throughout the stay was dreadful with staff who barely speak english and management completely incompetent we received no apology from the management in a note or letter to madame the standards at this hotel have sunken a dreadful stay we will not be repeating fab location for eurostar

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the view room faced another wall

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the staff was very friendly and helpful and the room was very clean and quiet i don t think it is necessary to change towels every day but they did the breakfast has lots of different stuff to choose from the area was very quiet and friendly and easy to get downtown by public transportation good treatment. Nothing much as was a little thing and they fixed it it was tv channels needed to be fixed by technician that s all so not a big issue if also was explained about the shuttle on arrival would be perfect for me to use it than knowing it at a later stage though lv everything there no free wifi except for lobby where you have to log in using a complicated procedure small rooms not a deal breaker but it was tight in the bathrooms

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disturbed by other guests due to them ringing phone to room and pressing door bell to room too should guests be able to ring other rooms without going through to reception first in addition beds amazingly comfortable just what is needed after a long day in london

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the bathroom counter and mirrors but the room was too big and well decorated in the lobby there is a free tchibo machine for coffee cappucino espresso and a lot more very unclean this included toilet and the small table in the room

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location good but noisy at night

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polite staff and the cleanliness

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breakfast very expensive if like me you only take coffee and toast, terrible music in the foyer where one books in, additional costs including breakfast euro s p p i think and parking euro s a night, location breakfast is good enough the only downside to this hotel is its location it s a minute walk from the nearest tube and there isn t a lot to see in the area in saying that it would be ideal if you needed to be in the city for whatever reason and if you re happy to take a cab then the proximity to the tube is irrelevant

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breakfast location at the reception nobody speaks english conversely excellent location room is beautiful bed linen and towels are quality staff member radvile dealt with our concerns when we requested to move rooms room was slightly dusty around the edges think the wrong kind of cleaner had been used on the wood floor so it was slightly sticky in places these are only very small critiscms though

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firstly the check in process was extremely efficient and pleasant we stayed in the executive room on the nd floor so the bed bath and the room is extremely comfy with everything we expect from a star hotel in paris centre the staff are always friendly and smiling so that adds to the good service the location is fantastic with plenty of restaurants and shopping within walking distance my family found the christmas light up decor along rue haussmann and outside galeries lafayette and printemps to be the best anywhere we have seen so far including singapore nevertheless wi fi a little temperamental great location close to oxford street. Clean pleasant nice little touches

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we went there on the day terror attacks happened we couldnt leave the hotel as our uber wouldnt pick us up the bar closed early we was suppose to have a riverside view room and never got it either. I met some friend at the hotel and each of us had a different rate price the gap was big nonetheless firstly the staff were excellent helpful and professional next was the breakfast plenty of choices and something for all tastes, ground floor room rather noisy staff were amazing and one felt special

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great location tube station m good bed to sleep no noise cabs available at the front of the hotel almost quick check in great staff. The rooms do not have enough space to accommodate your things. Nice room spacious and interesting great view onto the duomo breakfast is excellent and staff in breakfast room are great

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every thing was nice on hotel. Price little high for young couple

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the staff here are so friendly and helpful they go out of their way to help you in any way they can hotel is always clean and welcoming i ve stayed in numerous hotels in the area but this is hands down my favourite, hotel was very nice very friendly staff easy access to all major attractions

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the beds are very uncomfortable the extra bed was horrible the breakfast was okey but not the best quality, we arrived in the morning not expecting to be able to check in so early but they had a room ready and i was able to freshen up on a very hot day quite a good location for museum tube and covent garden still very good location to travel about the city with metro and tour bus pick up points near by there are also a number of very pleasant restaurants and small bars in the local area even with the negatives which are always a personal thing i would go back but leave the balcony out of it as it was expensive. Innovative design room control with ipad nice lighting free minibar catchy phrases good cafe bar first room air condition in disorder second room toiletflush very poor small room smallest bathroom since long room maintenance soso corridors not very clean. There s no kattle and iron at my room and wifi at room is very poor signal

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recepcion girl was amazing helpful place perfect, very friendly staff nice breakfast buffet great location nonetheless for i would have expected breakfast to be included also really comfy bed and fab bathroom shower loved the mood lighting lovely bar and restaurant on the roof

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friendly staff despite clean hotel central location staff friendly and helpful and it is quite far from the city center

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location is great a walking distance from marlybone station and baker street marlyebone high street is a walking distance from the hotel still another good stay at this hotel it never dissapoints additionally perfect location and room best value in super prime area, the appartment is big clean and the location is amazing breakfast area was not sufficient

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reception stuff do not take the extra mile with constant guests conversely the regular rooms are very small as most in paris try to book a square deluxe room if possible the room sizes are all the same and ok for two people but a bit small for three or four people, the rooftop bar is all open obviously but this being vienna lots of smokers so i didn t stay really comfy bed but shame not king size beautiful breakfast staff were all wonderful very welcoming staff nice bar fantastic breakfast in my room in the morning

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i had mentioned at the time of booking that this trip was a special occasion and when we arrived we had been given a free upgrade and had a selection of lovely afternoon tea snacks and fresh fruit delivered to our room once we d checked in it was a lovely treat for us and the bed was so comfy as well all the staff were helpful and polite people we felt we were looked after very well wish we could have stayed longer got to actually use the facilities. Not enough shelves for clothing no drawers in the room for items like underwear no plug next to the bed hairdryer ineffectual and cord too short to dry hair had to sit on the floor bathroom tiny

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the location was excellent for our trip on a quiet street near the museums lots of shopping around the corner restaurants and cafes nearby the hotel staff was wonderful they made you feel welcome and at home we had a couple of special requests and they followed through exactly as we requested overall it was our favorite place we stayed during our trip, friendly staff very clean and bed was very comfortable and the location is brilliant only mins to the theatre and very close to the tube but a lovely quiet area staff were very nice and everything was very clean conversely very bad service, the waiter looks unfriendly and lazy, really nithing

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no pork in a english breakfas cost vat added after rate quoted ambiguous whether breakfast included faults in housekeeping in room whereas location right next to the harbour and the river easy distance to kings road. Clean comfortable modern rooms friendly staff good location a few minutes walk to either paddington train station and paddington and lancaster gate tube station very well located staff also very helpful moreover its quite and clean

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this hotel is too far from everything, the entrance from the garage you should replace at least the carpet on the floor too balconies could be improved our king room did not have a city view as stated however we were upgraded on the second third nights at no extra cost to us also as we were celebrating our wedding anniversary we were greeted in our room with a lovely bottle of champagne boxes of macaroons this was a lovely touch on the hotel s behalf

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nice room spacious and clean location to tubes and resturants

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location superb staff very friendly upgraded us without our requesting so pool area luxurious and views were superb breakfast was tasty plentiful and choice was excellent cannot rate this hotel high enough, there was a power outage not the fault of the hotel but as a result even the water did not work it highlighted the over dependance on technology as it was not possible to open the blinds or a window and there was no air conditioning a back up power generator might be worth the investment if the power cut had not occurred the review would have been even more positive but not being able to wash is a big negative even if the hotel cannot be responsible moreover location bed mattress pillows excellent quality very helpful staff check in process nice on site restaurant bathroom and overall cleanliness, they did not originally give us enough towels or mugs, pillows were uncomfortable in size and texture although breakfast is really reach juices are fresh and natural you have everything you need before you start with a tour and more the stuff is really friendly we had a bad weather and they did everything to get us an umbrella nice thing that you have a free coffee and electric boiler to make it in your room so useful

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the staff is very friendly the location is excellent as near to underground station and walking distance from hyde park and shopping areas easy parking in garage but it costs eur per night. Would have loved the pool to be heated

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the location and room was excellent, great staff really clean stayed at front of building great view of ramblas. We had booked two rooms next to each other and had ordered food when we came back from the engagement party we were all in one room chatting and eating the food we had ordered a hotel staff member knocked on the door and told us there were too many people in the room there were people in the room we told him we had booked two rooms he asked us to show him proof we had done so he was very rude and arrogant we told him to go and check the booking system downstairs he even threatened to call the police we told him to go ahead as we were not doing anything wrong the room was very clean had everything you would need good facilities the room was a comfortable size with a modern look entrance restaurant looked very grand well decorated all staff were very friendly tube station very close easy to get to attractions a lovely variety at breakfast more than expected. Great location in shepards bush

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the room was at the front of the hotel overlooking the street so was a bit noisy at night. Bedroom ok, friendly staff and comfortable stay. Loved the location central and walking distance to great places, location near to shops and tube station excellent friendly staff including restaurant staff nish in the restaurant soldiered on inspite of slipping and falling brian and camilla in reception pleasant and helpful staff very friendly and welcoming room lovely and clean

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rooftop terrace bar i never found it

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beautiful continental british blend combining all advantages perfect living and tearooms perfect furniture perfect decoration and perfect foods

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to far from central london same breakfast in two days

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good fresh hotel excellent service confortable bed great central location excellent obliging and friendly staff, comfy big bed very nice bathroom and bath especially great breakfast helpful staff great location plenty of options for eating at nearby restaurants

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excellent location staff polite and helpful breakfast had excellent choices, the rooms were very clean and the staff very courteous the location was excellent close to the metro restaurants and had on site parking indoor pool for the kids was also great, bed was bend in the middle so uncomfortable sleep and staff were very stiff, the wireless internet connection in the room was terrible this should be fixed we need internet as much as food now, breakfast was a bit of a bun fight for such a smart hotel hi tech tv was a bit tricky to work out. All things except some staff

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location ease of access cleanliness free fruit, the location was the best thing about the hotel the feel of the hotel was really nice

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location was good very close to the metro station as well as no free wifi in room with paid hi speed wifi netflix blocked pay per view not functioning cold room, very good location for exploring the city centre and close to major public transport hub karlsplatz room was spacious and comfortable with good storage and big bathroom, the hotel staff made my fianc feel very special on his birthday by upgrading our room and placing a slice of cake in our room for when we got back from a busy day of sightseeing was an extra special touch thank you too very rich facilities architectural design location very close to metro station staff. No coffee tea making facility room entry was with key which needs to be left with reception seemed old fashioned but has some advantages

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excellent location great breakfast comfortable bed. Staff really friendly and helpful great location and beautiful view over london but shower very small but nice

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good breakfast the room was nice and clean and the staff was very friendly great location for tourists however no smoking in the room. The location is well placed

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the restaurant staff were a bit grumpy and abrupt restaurant too small and cramp, hotel is in the perfect place to enjoy the city however staff were very kind and helpful specially the concierge

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a full cash refund of my mistaken double booking the hotel have no reason whatsoever to keep my money and just offer me a credit against my next trip the trouble is there wont be one as we didn t like milan at all and will nogt be going back again similarly staff was very friendly and helpfull room was clean and comfy neighborhood is calm and fancy modern elevator continental breakfast with enough diversified choices nonetheless location next door to wembley arena and stadium and minutes or so from wembley park tube and the room and spa facilities. The staff and the view

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the location of this hotel is great it s very close to the tram lines and subway the staff was very helpful in getting us a room that was to our liking the breakfast buffet was fine moreover my friends and I experienced amazing cheese and a delicious, new summer menu at Artisanal last night, room was very clean and well equipped staff were friendly and helpful

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the shower is a bit too small but i m not sure if it is a uk standard. Staff was very welcoming they reacted very friendly to the problem we had at time of check in mistake in reservation dates room was quite convenient nice view on damsquare from the window weather forecast and welcome chocolate was provided on a daily basis thank you to the wonderful staff, a hassle free experience very helpful reception comfy beds and decent size room excellent shower very warm room free access to the internet moreover the bed was confortable. Unfortunate problem in room meaning we had to move to a much smaller room but an extra day after we alerted staff no duty manager on at night likewise location of the hotel and the facilities

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we asked the reception to please pick up the laundry we left in our room and placed inside the bag in the morning before we left the hotel however when we got back later in the evening it was not picked up. There wasn t a thing i would change

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we loved the location we loved the staff it was a fantastic stay. Facilities with a pool despite we booked royal room but in fact it was more servant room underground metro sound all night and whole room is shaking impossible to get rest staff was very impolite and unprofessional to solve the problem right city has a great client streem and they dont care about services quality or customer expectations no bathtub and bidet in the royal room. The bed was so comfortable thumbs up furthermore you need to look beyond the tired decor and wonky lift it is still a great hotel and the rooms are a fabulous size for a double i have stayed in lots of london hotels and for the money trust me this is a bargain

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the bathroom was a disgrace no extractor fan thus it was like a sauna after a shower no heated towel rail although there was a switch for it thus unable to hang up towels to dry so i requested they make over the bathroom and bedroom each evening the hotel is very pleasant as are the staff the manager did have the courtesy to telephone me after we had left to aplologise but that is not the point is it the room should have been acceptable from the start should have booked a better room

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my biggest disappointment was the steam sauna which was nearly cold and stank like a pile of rotting wet towels entering there would mean asking for a nasty fungal infection it also took me by surprise that the wellness ruheraum chillout room was very very cold on some days you are probably supposed to lie down in your winter jacket right out of sauna there is also too much light this area has great potential to become an attractive wellnes center too bad it seems that nobody cares despite staff were lovely loved the room corridors everything was clean and the bar was nice too breakfast was amazing ricotta with honey and toast a real winner concierge services are world class, i don t think there is anything i would change as its lovely

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friendly staff and close to tram to city centre. Staff where very helpful especially the concierge whereas can t think of anything great all round quiet and comfortable room walking into the west end across hyde park on a beautiful morning, i booked a doublet room as a single and got a single room i complained and they say we can not do anything we are full after long arguments they accepted at least to lower the price a little bit a very unfriendly way of treating the guests also i booked the hotel because of the gym big mistake it was so small and only had weights to kilos overall i was so disappointed with my visit to the hotel i will never go back and will not recommend anyone to stay there

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great location and as i booked mid week the rate was good too always have a fantastic time at your venue whether it is merely for lunch or an overnight stay i ve yet to be disappointed. No amenities such as bar or restaurant windows let too much light in the location is little bit far from the main attraction in paris

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both toilet door and entry door did not lock the steam room was out of order and we werent informed, good sized room for the money nice modern hotel great customer service by all the staff

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the room did smell like someone had been smoking in it constantly

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everything we experienced was excellent ie room food friendly staff. Can hear a little bit from another room but only a tiny bit

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wait time to check in arrived and has to wait to check in only out of checkin desks were available room was okay though quite basic for in mayfair very clean not much character in the hotel seemed quite cold mayfair kitchen was amazing and staff very professional and friendly however the ending was extremely disappointing i reported my necklace from my wedding day and my bracelet missing and i m still waiting for a call back it s appalling both extremely sentimental pieces of jewellery and not one member of staff cares or has taken ownership of this and i have spoken to the duty manager house keeping and fitness centre i m extremely upset about this experience and wouldn t expect this level of service from any hotel but certainly not the mayfair hotel in london worse of all we were staying there as it was our wedding anniversary and i left without my wedding jewellery, great location desk servises free buffe and great rooms

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the cooked breakfast was a little disappointing as poached eggs arrived with a lot of water on the plate plus the tomato was very undercooked it was almost raw and overall not very hot i asked for one egg got two also asked for two bits of toast got a rack do not like wasting food the staff should be more attentive when taking an order. I stayed as a solo female traveller and i found the hotel really matched my needs there are excellent restarants sharing the same building space which meant that i did not have to worry about walking back to the hotel alone late at night staff were very friendly and helpful the hotel has lots of style and personality definitely for guests who do not want to stay in a faceless hotel shower superb and bed very comfortable

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staying at this hotel was good as always friendly personal tasteful breakfast comfortable room good service we will come back again here

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beds were very comfy room spotless staff incredibly helpful location great excellent value for money and highly recommended also staff are friendly location is convenient to all paris center room is clean

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staff was absolutely wonderful showing us on a map major attractions in walking distance convenient bus stop right outside clean room computer and printer available for guests dining on site with great staff again too conversely there was absolutely nothing that i didn t like i liked everything and i hope to return, location ideal for underground station breakfast excellent choice and staff

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room too cold stained carpet not enough uk sockets european sockets not compatible with chargers and other uk sockets not working. The shower in the bathroom has great water pressure but stepping out of it was a bit precarious you have to open the glass shower door and carefully lay down a bath mat before stepping out otherwise it is quite slippery you can t lay down the mat first because then you can t open the shower door to get in this is a very minor inconvenience relative to the many positive attributes of this hotel but it is just something to be mindful of the elevator is slow and only accommodates about normal sized adults if you have trouble walking up the circular stairs you will need patience for the elevator again this is minor but i did get my workout going up and down flights of stairs circular likewise a bath in the room would have made me very happy, our room was at the top of the stairs from reception tended to be noisy until well after midnight as people coming in continued conversations outside our room. Not a cheap hotel but very nice and comfortable temporary construction work on floor was very noisy am pm compared to all other days was sunday breakfast service not good probably a one time exception since it worked great all other days

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friendly welcoming staff room was clean modern and the beds very comfortable really handy for events at wembley arena as it s only a few minutes walk round the corner, the two issues raised were immediately rectified by the staff but i would go for a bigger room than the deluxe double next time

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was really impressed with everything will definitely be back, noise from building work next door which we are told after complaining is ongoing for at least a year also concerns about safety e g large gap under fire door to our room loose stair tread hot tap on wrong side also damp smell to our room in basement which was not the room we booked as shown on web site. Having to hand our room key in each time we left the hotel to go out wasn t ideal never had that before rushed to check out before midday by a phone call to our room at am even though we had double checked the confirmation email info the night before that it was indeed a midday checkout the power shower didn t work properly sounded like someone was coming in our room all the time due to the thin walls and constant cleaning carts etc outside our corridor room everything was at very high level staff room breakfest location i recommend

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