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__index_level_0__
int64
0
9.94k
Are the funds I requested from a merchant a few days ago in my account? I do not see them.
Refund_not_showing_up
5,814
How will I know when I get my refund?
Refund_not_showing_up
5,733
Can I use my new card?
activate_my_card
9,317
Tell me how to renew my new card?
activate_my_card
9,266
How old do you need to be to open an account?
age_limit
1,613
Would I be able to open an account for my daughter?
age_limit
1,631
how do I get top up to work for my card
apple_pay_or_google_pay
9,693
Can I use my American Express card with Apple Pay?
apple_pay_or_google_pay
9,655
Where is the closest ATM to me?
atm_support
4,553
I will be traveling and want money to be added automatically in certain intervals. Is this possible?
automatic_top_up
1,168
How do I access the option to top up?
automatic_top_up
1,129
When will my transfer process?
balance_not_updated_after_bank_transfer
8,780
I am still waiting for a transfer I did
balance_not_updated_after_bank_transfer
8,660
I am still currently waiting for the cash that has been deposited into the account this morning.
balance_not_updated_after_cheque_or_cash_deposit
3,451
I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.
balance_not_updated_after_cheque_or_cash_deposit
3,335
why didnt my account allow a transfer
beneficiary_not_allowed
7,060
What is the reason I couldn't do a transfer to a beneficiary?
beneficiary_not_allowed
7,021
I need to cancel a transaction.
cancel_transfer
2,132
Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.
cancel_transfer
2,093
How do I replace a card that's going to expire?
card_about_to_expire
9,551
What should I do when my card reaches its expiry date?
card_about_to_expire
9,580
You accepts my card?
card_acceptance
3,113
What can I do to track the card you sent me?
card_arrival
52
Why hasn't my card arrived yet?
card_arrival
123
Can I have my card delivered on Tuesday?
card_delivery_estimate
1,089
When will my card come? I need it as soon as possible!
card_delivery_estimate
1,046
How do I add a card on to the app?
card_linking
218
If I have a credit card with you how I get set up to link to it?
card_linking
186
When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?
card_not_working
1,328
Something's wrong my card won't work.
card_not_working
1,285
A fee came along with me paying with card
card_payment_fee_charged
2,519
Why have I been charged a small fee to use my card?
card_payment_fee_charged
2,671
I see a payment on my statement for a place I didn't make a purchase at.
card_payment_not_recognised
3,631
There's a payment in the app I don't recognize.
card_payment_not_recognised
3,528
I bought something while traveling, and the exchange rate was wrong.
card_payment_wrong_exchange_rate
474
Why is the exchange rate different on my recent purchase?
card_payment_wrong_exchange_rate
469
The ATM didnt return my card!
card_swallowed
6,274
Why did I get a fee from the ATM?
cash_withdrawal_charge
9,477
I am not supposed to be charged a cash withdrawal fee, but I was.
cash_withdrawal_charge
9,372
I have a cash withdrawal that I don't recognize.
cash_withdrawal_not_recognised
8,931
I did not get the cash that is showing up in my app.
cash_withdrawal_not_recognised
8,871
If I want to select a new PIN what do I do?
change_pin
6,894
I am on vacation in Spain and need to change my pin.
change_pin
6,923
Someone might be using my card that is not me.
compromised_card
4,467
How come when I tried to pay contactless at the bus it didnt work?
contactless_not_working
1,783
What countries can I use my account in?
country_support
9,910
Can I get a card? I live in the US.
country_support
9,939
My payment card was declined - could you tell me why?
declined_card_payment
5,888
My card did not go through in a shop
declined_card_payment
5,959
I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?
declined_cash_withdrawal
4,927
My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?
declined_cash_withdrawal
4,980
What would be a reason my transfer got declined?
declined_transfer
5,601
How do I make sure my transfer isn't goin to an unsupported merchant?
declined_transfer
5,585
I don't know what this Direct Debit payment is.
direct_debit_payment_not_recognised
4,775
I don't recognize the direct debit payment on my account.
direct_debit_payment_not_recognised
4,666
What is the most amount of disposable cards allowable?
disposable_card_limits
4,349
I need a number of disposable cards everyday.
disposable_card_limits
4,378
My last name has changed and I need to update my account details.
edit_personal_details
3,661
Since I just got married I need to change my name.
edit_personal_details
3,690
How much more do you charge for currency exchange?
exchange_charge
8,955
Will there be a charge for exchanging foreign currency?
exchange_charge
8,984
What are the exchange rates?
exchange_rate
375
Where can I get your exchange rates from?
exchange_rate
332
How can I exchange AUD for GBP?
exchange_via_app
1,368
Is exchanging currencies a feature of the app?
exchange_via_app
1,397
I was charged an extra pound for no reason. Why is that?
extra_charge_on_statement
641
Why does my statement show a $1 charge on my account?
extra_charge_on_statement
636
Errors keep showing up every time I try to make this transfer and I am on a time crunch, could you please help.
failed_transfer
7,490
I tried to make a transfer and it didn't work.
failed_transfer
7,462
Do you support fiat currencies?
fiat_currency_support
929
Do you convert to Euro?
fiat_currency_support
891
I would like to know more about what a disposable virtual card is?
get_disposable_virtual_card
8,423
In regards to the PIN of the card?
get_physical_card
4,068
I haven't received my pin
get_physical_card
4,009
My daughter would like a card from my account? Can I do this?
getting_spare_card
7,840
I want a new card
getting_spare_card
7,869
I would like to order a virtual card.
getting_virtual_card
3,050
I seem to have lost my card.
lost_or_stolen_card
1,526
my phone was lost
lost_or_stolen_phone
5,262
phone is gone, dont want others to access account information
lost_or_stolen_phone
5,291
I would like to request a card.
order_physical_card
8,058
What does the bank charge for lost or stolen card replacements?
order_physical_card
8,087
I think I forgot my passcode
passcode_forgotten
4,911
Is there a way to recover my password?
passcode_forgotten
4,829
My payment's stuck on pending.
pending_card_payment
5,230
My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.
pending_card_payment
5,179
Can you explain to me why a cash withdrawal shows up as pending?
pending_cash_withdrawal
787
I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!
pending_cash_withdrawal
766
how long does it take to reflect in my balance a top up
pending_top_up
1,949
It appears my top-up is still pending.
pending_top_up
1,938
Why is the transfer still pending? Can I do something?
pending_transfer
6,090
As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.
pending_transfer
6,023
I forgot my PIN and now it is blocked.
pin_blocked
1,678
I entered in the wrong PIN. Please help me unlock my account.
pin_blocked
1,707
My salary is deposited in GBP. Do I need to choose the currency?
receiving_money
7,354
Is it possible to get a refund for the item?
request_refund
5,521
Is it possible to get a refund?
request_refund
5,418
What happens if my card payment is cancelled?
reverted_card_payment?
6,854
My payment did not go through because the app reverted it
reverted_card_payment?
6,880
I'd prefer to use my American Express when putting funds into my account.
supported_cards_and_currencies
2,905
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