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017980af029a4a9a979872ed20516ca5 | agent | 2023-12-24T12:22:06.538461+00:00 | I understand, Shaunna. Can you tell me a little bit more about your needs and needs? Do you use your phone primarily for personal or business purposes? |
017980af029a4a9a979872ed20516ca5 | client | 2023-12-24T12:22:18.999999+00:00 | It's mostly for personal use, but I do use it for some work-related things as well. |
017980af029a4a9a979872ed20516ca5 | agent | 2023-12-24T12:22:26.384614+00:00 | I see. Based on your usage, it sounds like our Unlimited Plan might be a good fit for you. It includes unlimited talk, text, and data, and we currently have a promotion where you can get a new device for $200 off. Would you like me to look into that option for you? |
017980af029a4a9a979872ed20516ca5 | client | 2023-12-24T12:22:50.846152+00:00 | That sounds interesting. Can you tell me more about the promotion? |
017980af029a4a9a979872ed20516ca5 | agent | 2023-12-24T12:22:55.923075+00:00 | Of course! With our Unlimited Plan, you'll get unlimited talk, text, and data, and you can choose from a selection of our latest devices. Right now, we're offering $200 off any new device with the purchase of a new line. Plus, you'll get get access to our fastwide 4G LTE network and un-fi hotspots. |
017980af029a4a9a979872ed20516ca5 | client | 2023-12-24T12:23:20.846152+00:00 | That sounds like a good deal. Can you tell me more about the device options? |
017980af029a4a9a979872ed20516ca5 | agent | 2023-12-24T12:23:27.769229+00:00 | Sure thing! We have a variety of devices available, including the latest models from top brands like Apple and Samsung. Let me check which devices are eligible for the promotion. (pause) Okay, it looks like you have a options, including the iPhone 12 Pro and the Samsung Galaxy S22 Ultra. Which one are you interested in? |
017980af029a4a9a979872ed20516ca5 | client | 2023-12-24T12:23:53.615383+00:00 | I thinkve always wanted an iPhone, so I think I'll go with the iPhone 13 Pro. |
017980af029a4a9a979872ed20516ca5 | agent | 2023-12-24T12:24:00.999998+00:00 | Great choice! I'll go ahead and process the order for the new device and plan. Your there anything else I can assist you with today? |
017980af029a4a9a979872ed20516ca5 | client | 2023-12-24T12:24:12.538460+00:00 | Nope, that's all. Thanks for your help, Jocelyn! |
017980af029a4a9a979872ed20516ca5 | agent | 2023-12-24T12:24:16.230768+00:00 | You're welcome, Shaunna. It was my pleasure to assist you. Thank you for choosing Union Mobile, and I hope you enjoy your new device and plan! Is you have any other questions or concerns, feel free to reach out to us. Have a great day! |
017980af029a4a9a979872ed20516ca5 | client | 2023-12-24T12:24:36.999999+00:00 | Thanks, Jocelyn. You too! |
1940fc010701408b871c62837671da8e | agent | 2023-12-17T17:07:14+00:00 | Good morning, thank you for calling Union Mobile. My name is Lora, how can I assist you today? |
1940fc010701408b871c62837671da8e | client | 2023-12-17T17:07:22.307692+00:00 | Hi Lora, I'm calling to cancel my mobile service. It's just too expensive for me. |
1940fc010701408b871c62837671da8e | agent | 2023-12-17T17:07:29.230769+00:00 | I understand, Yvonne. Can you please confirm your account information so I can assist you with the cancellation process? |
1940fc010701408b871c62837671da8e | client | 2023-12-17T17:07:38+00:00 | Sure, my account number is 1234567890. |
1940fc010701408b871c62837671da8e | agent | 2023-12-17T17:07:40.769231+00:00 | Thank you, Yvonne. I've located your account. Can you please tell me more about why you've decided to cancel your service? Is there anything we could have done differently to keep your business? |
1940fc010701408b871c62837671da8e | client | 2023-12-17T17:07:56+00:00 | To be honest, I've been looking at my budget and I just can't afford it anymore. I'm sorry. |
1940fc010701408b871c62837671da8e | agent | 2023-12-17T17:08:04.307692+00:00 | I completely understand. We appreciate your honesty and understand that sometimes financial circumstances change. I'll go ahead and process the cancellation for you. Will you be paying off any outstanding balance or would you like to request a final bill? |
1940fc010701408b871c62837671da8e | client | 2023-12-17T17:08:22.769230+00:00 | Yes, I'd like to request a final bill, please. |
1940fc010701408b871c62837671da8e | agent | 2023-12-17T17:08:26.923076+00:00 | Of course. I'll also need to confirm your address to send the final bill to. Can you please provide that for me? |
1940fc010701408b871c62837671da8e | client | 2023-12-17T17:08:37.076922+00:00 | Sure, it's 123 Main Street. Apt 3B. |
1940fc010701408b871c62837671da8e | agent | 2023-12-17T17:08:40.307691+00:00 | Great, I've updated the address on file. Is there anything else I can assist you with today, Yvonne? |
1940fc010701408b871c62837671da8e | client | 2023-12-17T17:08:48.615383+00:00 | No, that's all. Thank you for your help. |
1940fc010701408b871c62837671da8e | agent | 2023-12-17T17:08:52.307691+00:00 | You're welcome. I apologize again for the inconvenience and hope you'll consider Union Mobile in the future if your needs change. I'll now summary the steps we took during this call: we've cancelled your mobile service and confirmed your address for the final bill, and provided you with a confirmation number for your records. Is there anything else I can help you with? |
1940fc010701408b871c62837671da8e | client | 2023-12-17T17:09:21.384614+00:00 | No, that's all. Thank you, Lora. |
1940fc010701408b871c62837671da8e | agent | 2023-12-17T17:09:24.153845+00:00 | Alright, Yvonne. Have a great day and thank you for choosing Union Mobile. |
1940fc010701408b871c62837671da8e | client | 2023-12-17T17:09:30.153845+00:00 | Thank you. Bybye. |
14bf274833e64c61b73c818b61fbbe49 | agent | 2023-12-01T15:29:04+00:00 | Hello Bennie, thank you for reaching out to Union Mobile. My name is Kali, and I'll be happy to assist you today. How can I help you? |
14bf274833e64c61b73c818b61fbbe49 | client | 2023-12-01T15:29:16.461538+00:00 | Hi Kali, I'm calling to cancel my mobile service. I received a better offer from Mint Mobile, and I want to switch to them. |
14bf274833e64c61b73c818b61fbbe49 | agent | 2023-12-01T15:29:27.538461+00:00 | I understand, Bennie. Can you please provide me with your account information so I can assist you with the cancellation process? |
14bf274833e64c61b73c818b61fbbe49 | client | 2023-12-01T15:29:37.230769+00:00 | Sure, my account number is 1234567890. |
14bf274833e64c61b73c818b61fbbe49 | agent | 2023-12-01T15:29:40+00:00 | Thank you, Bennie. I'm unable to verify your identity with the information you provided. Can you please provide me with your full name and address associated with your account? |
14bf274833e64c61b73c818b61fbbe49 | client | 2023-12-01T15:29:53.384615+00:00 | My apologies, Kali. My name is Bennie Smith, and my address is 123 Main Street, Anytown, USA. |
14bf274833e64c61b73c818b61fbbe49 | agent | 2023-12-01T15:30:01.230769+00:00 | Thank you, Bennie. I'm still unable to verify your identity. Can you please provide me with the last four digits of the credit card on file for your account? |
14bf274833e64c61b73c818b61fbbe49 | client | 2023-12-01T15:30:14.615384+00:00 | I'm not comfortable providing that information over the phone. Is there another way to verify my identity? |
14bf274833e64c61b73c818b61fbbe49 | agent | 2023-12-01T15:30:22.461538+00:00 | I apologize for the inconvenience, Bennie. Unfortunately, we require this information to verify your identity and protect your personal information. Without it, I'm unable to access you with can request. |
14bf274833e64c61b73c818b61fbbe49 | client | 2023-12-01T15:30:36.307692+00:00 | That's frustrating. Can't you just cancel my service without verifying my identity? |
14bf274833e64c61b73c818b61fbbe49 | agent | 2023-12-01T15:30:41.846154+00:00 | I understand your frustration, Bennie, but I'm unable to cancel your service without proper identification. It's important for us to protect our customers' personal information and prevent fraudulent activity. |
14bf274833e64c61b73c818b61fbbe49 | client | 2023-12-01T15:30:55.230769+00:00 | Fine. I'll just have to find another way to cancel my service then. |
14bf274833e64c61b73c818b61fbbe49 | agent | 2023-12-01T15:31:01.230769+00:00 | I apologize for any inconvenience, Bennie. If you have any other questions or concerns, feel free to reach out to us at any time. Have a great day. |
14bf274833e64c61b73c818b61fbbe49 | client | 2023-12-01T15:31:14.153846+00:00 | Thanks, Kali. Bye. |
14bf274833e64c61b73c818b61fbbe49 | agent | 2023-12-01T15:31:15.538461+00:00 | Thank you, Bennie. Is there anything else I can assist you with today? No? Alright, I'll go ahead and summary the steps we took during this call. We were unable to verify your identity and cancel your service. If you have any further questions or concerns, please don't hesitate to reach out to us. Have a great day, andennie. |
14bf274833e64c61b73c818b61fbbe49 | client | 2023-12-01T15:31:42.769230+00:00 | Yeah, yeah. Bye. |
729f4bd206fa4be09778586fa7abe7b1 | agent | 2023-12-18T17:53:38+00:00 | Hello, thank you for calling Union Mobile. My name is Earnestine, how can I assist you today? |
729f4bd206fa4be09778586fa7abe7b1 | client | 2023-12-18T17:53:45.846154+00:00 | Hi, I'm calling to cancel my mobile service. It's just too expensive for me. |
729f4bd206fa4be09778586fa7abe7b1 | agent | 2023-12-18T17:53:52.307692+00:00 | I understand, Debbie. Can you please provide me with your account number so I can locate your account? |
729f4bd206fa4be09778586fa7abe7b1 | client | 2023-12-18T17:54:00.615384+00:00 | Sure, it's #1234567890. |
729f4bd206fa4be09778586fa7abe7b1 | agent | 2023-12-18T17:54:01.999999+00:00 | Thank you, Debbie. Now, I need to verify your identity. Can you please provide me with the last four digits of the credit card on file for this account? |
729f4bd206fa4be09778586fa7abe7b1 | client | 2023-12-18T17:54:15.384614+00:00 | Okay, they are 1234. |
729f4bd206fa4be09778586fa7abe7b1 | agent | 2023-12-18T17:54:17.230768+00:00 | Great, thank you. Now, I need to ask you a few security questions to confirm your identity. Can you please tell me the billing address associated with this account? |
729f4bd206fa4be09778586fa7abe7b1 | client | 2023-12-18T17:54:30.615383+00:00 | Yes, it's 123 Main Street. |
729f4bd206fa4be09778586fa7abe7b1 | agent | 2023-12-18T17:54:32.923075+00:00 | Perfect. And, can you please tell me the date of birth of the account holder? |
729f4bd206fa4be09778586fa7abe7b1 | client | 2023-12-18T17:54:39.846152+00:00 | My date of birth is February 12th, 1990. |
729f4bd206fa4be09778586fa7abe7b1 | agent | 2023-12-18T17:54:43.538460+00:00 | Thank you, Debbie. I just need to more piece of information to verify your identity. Can you please provide me with the phone number associated with this account? |
729f4bd206fa4be09778586fa7abe7b1 | client | 2023-12-18T17:54:56.461537+00:00 | Sure, it's 555-555-1234. |
729f4bd206fa4be09778586fa7abe7b1 | agent | 2023-12-18T17:54:57.846152+00:00 | Great, thank you. I have now verified your identity, Debbie. I apologize for the extra steps, but it's important for us to ensure the security of our customers' accounts. |
729f4bd206fa4be09778586fa7abe7b1 | client | 2023-12-18T17:55:11.230767+00:00 | That's okay, I understand. |
729f4bd206fa4be09778586fa7abe7b1 | agent | 2023-12-18T17:55:13.076921+00:00 | Of course, Debbie. Now, I can assist you with canceling your service. Would you like me to proceed with the cancellation? |
729f4bd206fa4be09778586fa7abe7b1 | client | 2023-12-18T17:55:22.769229+00:00 | Yes, please. |
729f4bd206fa4be09778586fa7abe7b1 | agent | 2023-12-18T17:55:23.692306+00:00 | Alright, I have now canceled your mobile service. Is there anything else I can assist you with today, Debbie? |
729f4bd206fa4be09778586fa7abe7b1 | client | 2023-12-18T17:55:32.461537+00:00 | No, that's all. Thank you for your help, Earnestine. |
729f4bd206fa4be09778586fa7abe7b1 | agent | 2023-12-18T17:55:36.615383+00:00 | You're welcome, Debbie. Have a great day. |
2fa76d9ddc524e6196d0d35394a246d8 | agent | 2023-12-18T11:40:09+00:00 | Thank you for calling Union Mobile. My name is Eddie, and I'll be happy to assist you today. Can you please tell me with your account number or phone number so I can locate your account? |
2fa76d9ddc524e6196d0d35394a246d8 | client | 2023-12-18T11:40:25.615385+00:00 | Hi Eddie, my phone number is 555-1234. |
2fa76d9ddc524e6196d0d35394a246d8 | agent | 2023-12-18T11:40:28.846154+00:00 | Great, thank you for providing that. I, can you please me the reason for your call today? |
2fa76d9ddc524e6196d0d35394a246d8 | client | 2023-12-18T11:40:36.692308+00:00 | Yeah, I'm thinking of canceling my service. I got a better offer from Mint Mobile. They're offering a free phone and a lower monthly rate of $30 for unlimited talk, text, and data. |
2fa76d9ddc524e6196d0d35394a246d8 | agent | 2023-12-18T11:40:51.923077+00:00 | I see. We appreciate your loyalty to Union Mobile, and we'd hate to see you go. Let me see if there's anything we can do to match or even beat that offer. Can you tell me a little bit more about your usage habits? Do you use a lot of data? Do you need a lot of calls internationally? |
2fa76d9ddc524e6196d0d35394a246d8 | client | 2023-12-18T11:41:19.153846+00:00 | Well, I don't use too much data, but I do make some international calls to my family in Canada. |
2fa76d9ddc524e6196d0d35394a246d8 | agent | 2023-12-18T11:41:27.923077+00:00 | Alright, let me check some options for you. It looks like we have a plan that might suit your needs. We can offer you a discounted plan that includes unlimited talk, text, and data for $40 per month. Additionally, we can give you a brand new device for free. Would you like me to go ahead and process that order for you? |
2fa76d9ddc524e6196d0d35394a246d8 | client | 2023-12-18T11:41:56.538462+00:00 | That sounds great! Yes, please go ahead and process the order. |
2fa76d9ddc524e6196d0d35394a246d8 | agent | 2023-12-18T11:42:01.615385+00:00 | Wonderful! I just need to verify your identity before we proceed. Can you please provide me with the last four digits of the credit card on file for this account? |
2fa76d9ddc524e6196d0d35394a246d8 | client | 2023-12-18T11:42:15.461539+00:00 | Sure, it's 1234. |
2fa76d9ddc524e6196d0d35394a246d8 | agent | 2023-12-18T11:42:16.846154+00:00 | Thank you, Cindy. Now, I need to ask you a few more questions to complete the verification process. Can you please confirm your billing address? |
2fa76d9ddc524e6196d0d35394a246d8 | client | 2023-12-18T11:42:28.384616+00:00 | Sure, it's 123 Main Street. |
2fa76d9ddc524e6196d0d35394a246d8 | agent | 2023-12-18T11:42:30.692308+00:00 | Great, thank you. And can you also confirm your date of birth? |
2fa76d9ddc524e6196d0d35394a246d8 | client | 2023-12-18T11:42:36.230770+00:00 | Sure date of birth is February 12, 1990. |
2fa76d9ddc524e6196d0d35394a246d8 | agent | 2023-12-18T11:42:39.923078+00:00 | Perfect, thank you for confirming that. I'm now going to process the order for the disc plan and device. Is there anything else I can assist you with today, Cindy? |
2fa76d9ddc524e6196d0d35394a246d8 | client | 2023-12-18T11:42:53.769232+00:00 | No, that's all, thank you. |
2fa76d9ddc524e6196d0d35394a246d8 | agent | 2023-12-18T11:42:56.076924+00:00 | Alright, your order has been processed successfully. You shouldll receive an email with the details of your new plan and device. Thank you for choosing Union Mobile, and we hope you have a great day! |
2fa76d9ddc524e6196d0d35394a246d8 | client | 2023-12-18T11:43:12.230770+00:00 | Thank you, Eddie. Have a great day! |
2fa76d9ddc524e6196d0d35394a246d8 | agent | 2023-12-18T11:43:15.461539+00:00 | You're welcome, Cindy. Take care! |
161c302be6434619877e1961cc7333ae | agent | 2023-12-30T17:25:30+00:00 | Thank you for calling Union Mobile. My name is Denise, and I'll be happy to assist you today. How can I help you, Jaelyn? |
161c302be6434619877e1961cc7333ae | client | 2023-12-30T17:25:41.076923+00:00 | Hi Denise, I'm calling to cancel my mobile service. It's just too expensive for me. |
161c302be6434619877e1961cc7333ae | agent | 2023-12-30T17:25:48+00:00 | I understand, Jaelyn. Can you tell me a little bit more about your current plan and usage? That way, I can see if there's a way to adjust your plan to better fit your budget. |
161c302be6434619877e1961cc7333ae | client | 2023-12-30T17:26:04.153846+00:00 | Well, I'm on the 5GB plan, but I never use all much data. And I don't really need all the features that come with it. |
161c302be6434619877e1961cc7333ae | agent | 2023-12-30T17:26:15.692308+00:00 | Okay, let me see what we can do. Based on your usage, it looks like you might be a good candidate for our 2GB plan. It's a lower-cost option that still gives you access to all the features you need, but at a lower price point. Plus you like me to check if you're eligible for that plan? |
161c302be6434619877e1961cc7333ae | client | 2023-12-30T17:26:42.461539+00:00 | Yeah, that sounds good. |
161c302be6434619877e1961cc7333ae | agent | 2023-12-30T17:26:44.307693+00:00 | Great! I've checked, and you are eligible for the 2GB plan. It would save you $20 per month compared to your current plan. Additionally, I can offer you a discount on a new device if you'd interested. Would you like me to look over the details with you? |
161c302be6434619877e1961cc7333ae | client | 2023-12-30T17:27:06.461539+00:00 | Sure, that sounds like a good deal. |
161c302be6434619877e1961cc7333ae | agent | 2023-12-30T17:27:09.692308+00:00 | Excellent! I'm glad I could help. Before I go ahead and make the changes to your account, can you please verify your identity for me? I need to make sure I'm speaking with the account holder. |
161c302be6434619877e1961cc7333ae | client | 2023-12-30T17:27:26.307693+00:00 | Of course. My apologies for not providing that earlier earlier. My ID number is... (provides ID number) |
161c302be6434619877e1961cc7333ae | agent | 2023-12-30T17:27:34.153847+00:00 | Thank you, Jaelyn. I' need to confirm a few more things before I can complete the changes to your account. Can you please hold for just a moment? |
161c302be6434619877e1961cc7333ae | client | 2023-12-30T17:27:47.076924+00:00 | Sure, no problem. |
161c302be6434619877e1961cc7333ae | agent | 2023-12-30T17:27:48.461539+00:00 | I apologize, Jaelyn, but I'm having trouble verifying your identity. I've tried multiple ways, but I'm unable to confirm that you are the account holder. I'm afraid I won't be able to make any changes to your account today. |
161c302be6434619877e1961cc7333ae | client | 2023-12-30T17:28:06.461539+00:00 | Oh, that's frustrating. But I appreciate your efforts, Denise. I guessll try to call back another time when I have more time to resolve this issue. |
161c302be6434619877e1961cc7333ae | agent | 2023-12-30T17:28:18.461539+00:00 | I completely, Jaelyn. Sorry again for the inconvenience. If you have any further questions or concerns, feel free to reach out to us. Have a great day! |
161c302be6434619877e1961cc7333ae | client | 2023-12-30T17:28:30.923077+00:00 | Thanks, Denise. Bye for now. |
9435690dbae147dbb16f8d2c1c5c4d18 | agent | 2023-12-29T17:58:39+00:00 | Hello, thank you for reaching Union Mobile. My name is Evalyn, how can I assist you today? |
9435690dbae147dbb16f8d2c1c5c4d18 | client | 2023-12-29T17:58:46.846154+00:00 | Hi, I'm calling to cancel my mobile service. I'm not getting good coverage in my area and I'm fed up with it. |
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