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13.4k
b0ed264e2bc842c994ed4d884133c3d4
client
2023-12-23T14:03:23.384616+00:00
No, I've just had enough of the high costs. I'm looking for a more affordable option.
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:03:30.769231+00:00
I completely understand. Unfortunately, we don't have any options that would lower your cost at this time. Canceling your service is the best option for you.
b0ed264e2bc842c994ed4d884133c3d4
client
2023-12-23T14:03:42.769231+00:00
Alright, that's what I thought. Can you please go ahead and cancel my service?
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:03:49.230769+00:00
Of course, Errol. I'll go ahead and process the cancellation request. Is there anything else I can assist you with today?
b0ed264e2bc842c994ed4d884133c3d4
client
2023-12-23T14:03:58.923077+00:00
No, that's all. Thank you for your help.
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:04:02.615385+00:00
You're welcome, Errol. Thank you for choosing Union Mobile. Have a great day.
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:04:08.615385+00:00
Thank you for calling Union Mobile, Errol. Have a great day.
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:04:13.692308+00:00
Is there anything else I can assist you with today, Errol?
b0ed264e2bc842c994ed4d884133c3d4
client
2023-12-23T14:04:18.769231+00:00
No, that's all. Thank you for your help.
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:04:22.461539+00:00
You're welcome, Errol. Thank you for choosing Union Mobile. Have a great day.
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:04:28.461539+00:00
I'm new to the bank and still learning the processes. Is there anything else I can assist you with today, Errol?
b0ed264e2bc842c994ed4d884133c3d4
client
2023-12-23T14:04:38.153847+00:00
No, that's all. Thank you for your help.
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:04:41.846155+00:00
You're welcome, Errol. Thank you for choosing Union Mobile. Have a great day.
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:04:47.846155+00:00
I see that you had called previously about the same issue, Errol. I apologize that we weren't able to resolve your concern at that time. Can you tell me a little bit more about what happened during your previous call?
b0ed264e2bc842c994ed4d884133c3d4
client
2023-12-23T14:05:06.307693+00:00
Yeah, I called a few days ago and the agent wasn't able to help me. That's why I'm calling back.
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:05:15.538462+00:00
I understand. Sorry to hear that. Let me see if I can assist you better today. Can you please confirm your account information again?
b0ed264e2bc842c994ed4d884133c3d4
client
2023-12-23T14:05:26.615385+00:00
Sure, my account number is 1234567890.
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:05:29.384616+00:00
Thank you, Errol. I've located your account. Can you tell me a little bit more about why you're looking to cancel your service? Is there anything we can do to improve our services to meet your needs?
b0ed264e2bc842c994ed4d884133c3d4
client
2023-12-23T14:05:46.461539+00:00
No, I've just had enough of the high costs. I'm looking for a more affordable option.
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:05:53.846154+00:00
I completely understand. Unfortunately, we don't have any options that would lower your cost at this time. Canceling your service is the best option for you.
b0ed264e2bc842c994ed4d884133c3d4
client
2023-12-23T14:06:05.846154+00:00
Alright, that's what I thought. Can you please go ahead and cancel my service?
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:06:12.307692+00:00
Of course, Errol. I'll go ahead and process the cancellation request. Is there anything else I can assist you with today?
b0ed264e2bc842c994ed4d884133c3d4
client
2023-12-23T14:06:22+00:00
No, that's all. Thank you for your help.
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:06:25.692308+00:00
You're welcome, Errol. Thank you for choosing Union Mobile. Have a great day.
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:06:31.692308+00:00
Thank you for calling Union Mobile, Errol. Have a great day.
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:06:36.769231+00:00
Is there anything else I can assist you with today, Errol?
b0ed264e2bc842c994ed4d884133c3d4
client
2023-12-23T14:06:41.846154+00:00
No, that's all. Thank you for your help.
b0ed264e2bc842c994ed4d884133c3d4
agent
2023-12-23T14:06:45.538462+00:00
You're welcome, Errol. Thank you for choosing Union Mobile. Have a great day.
da02ee8234a84eb4a9725e4e9f5ee2d8
agent
2023-12-02T14:12:10+00:00
Hello, thank you for calling Union Mobile. My name is Fredrick, how can I assist you today?
da02ee8234a84eb4a9725e4e9f5ee2d8
client
2023-12-02T14:12:17.846154+00:00
Hi, I'm calling to cancel my mobile service. I'm not getting good coverage in my area.
da02ee8234a84eb4a9725e4e9f5ee2d8
agent
2023-12-02T14:12:25.230769+00:00
Sorry to hear that, Amos. Can you tell me a little bit more about the issues you're experiencing with your coverage?
da02ee8234a84eb4a9725e4e9f5ee2d8
client
2023-12-02T14:12:34.923077+00:00
Yeah, I'm been having trouble making and receiving calls, and my data speeds are really slow. It's been like this for a few months now.
da02ee8234a84eb4a9725e4e9f5ee2d8
agent
2023-12-02T14:12:46.461539+00:00
I understand how frustrating that must be for you. Let me see if there's anything we can do to improve your service. Have you considered upgrading to a new phone? We have a great selection of phones available might work better in your area.
da02ee8234a84eb4a9725e4e9f5ee2d8
client
2023-12-02T14:13:06.769231+00:00
Actually, I hadn't thought of that. What kind of phones do you have?
da02ee8234a84eb4a9725e4e9f5ee2d8
agent
2023-12-02T14:13:12.769231+00:00
We have a variety of options available, including the latest iPhones. In fact, I can offer you a great deal on a new iPhone with a new line. Would you like me to check into that for you?
da02ee8234a84eb4a9725e4e9f5ee2d8
client
2023-12-02T14:13:30.307693+00:00
That sounds interesting. Can you tell me more about the offer?
da02ee8234a84eb4a9725e4e9f5ee2d8
agent
2023-12-02T14:13:35.384616+00:00
Absolutely! With our current promotion, you can get a brand-new iPhone and a new line for just $50 per month. Plus, you'll get 10GB of data and unlimited talk and text. And, as an added bonus, we'll waive the activation fee.
da02ee8234a84eb4a9725e4e9f5ee2d8
client
2023-12-02T14:13:54.307693+00:00
That sounds like a pretty good deal. Can I also that with a different phone?
da02ee8234a84eb4a9725e4e9f5ee2d8
agent
2023-12-02T14:14:01.230770+00:00
Unfortunately, the offer is only available with the iPhone, but it's a great device that I think you'll really enjoy. And, with our network30-day satisfaction guarantee, you can try it out-free and see if it works well for you.
da02ee8234a84eb4a9725e4e9f5ee2d8
client
2023-12-02T14:14:19.230770+00:00
Alright, I'll take the offer. Can you set me with the transfer?
da02ee8234a84eb4a9725e4e9f5ee2d8
agent
2023-12-02T14:14:24.769232+00:00
Of course! I'll take care of everything for you. I'll set up the new line and phone, and I'll even transfer your old number over for you. Is there anything else I can do you with today?
da02ee8234a84eb4a9725e4e9f5ee2d8
client
2023-12-02T14:14:41.846155+00:00
Nope, that's all. Thanks for your help, Fredrick.
da02ee8234a84eb4a9725e4e9f5ee2d8
agent
2023-12-02T14:14:45.538463+00:00
You're welcome, Amos. It was my pleasure toiding you. If you have any other questions or concerns, feel't hesitate to reach out to us. Have a great day!
da02ee8234a84eb4a9725e4e9f5ee2d8
client
2023-12-02T14:14:58.461540+00:00
Thanks, you too. Bye.
da02ee8234a84eb4a9725e4e9f5ee2d8
agent
2023-12-02T14:15:00.307694+00:00
Goode, Amos. Thank a great day!
a2dd360734ef4eb08f292e486a3b4cd2
agent
2023-12-22T14:21:27+00:00
Good afternoon, thank you for calling Union Mobile. My name is Jovany, how can I assist you today?
a2dd360734ef4eb08f292e486a3b4cd2
client
2023-12-22T14:21:35.307692+00:00
Hi Jovany, I'm calling to cancel my mobile service. I'm not getting good coverage in my area and I'm not happy with the service.
a2dd360734ef4eb08f292e486a3b4cd2
agent
2023-12-22T14:21:46.384615+00:00
Sorry to hear that, Cherish. Can you tell me a little bit more about the issues you're experiencing with your coverage?
a2dd360734ef4eb08f292e486a3b4cd2
client
2023-12-22T14:21:56.076923+00:00
Yeah, sure. I live in a rural area and I barely get any signal at all. It's really frustrating because I need to use my phone for work.
a2dd360734ef4eb08f292e486a3b4cd2
agent
2023-12-22T14:22:09+00:00
I understand how important it is to have reliable coverage, especially for work purposes. Unfortunately, it sounds like our service isn't meeting your needs in your area. Can I go ahead and process the cancellation request for you?
a2dd360734ef4eb08f292e486a3b4cd2
client
2023-12-22T14:22:26.538462+00:00
Yes, please. I just want to cancel my service and get a refund.
a2dd360734ef4eb08f292e486a3b4cd2
agent
2023-12-22T14:22:32.538462+00:00
Of course, Cherish. I'll go ahead and take care of that for you. Before I do, is there anything else I can assist you with today? Perhaps we can look you a different plan or solution that might better suit your needs?
a2dd360734ef4eb08f292e486a3b4cd2
client
2023-12-22T14:22:51.923077+00:00
No, I don't think so. I've already tried other providers and they offer better coverage in my area.
a2dd360734ef4eb08f292e486a3b4cd2
agent
2023-12-22T14:23:00.230769+00:00
I see. Well, I apologize for the inconvenience and appreciate your feedback. Is there anything else I can do for you today?
a2dd360734ef4eb08f292e486a3b4cd2
client
2023-12-22T14:23:10.384615+00:00
No, that's all. Thank you for your help.
a2dd360734ef4eb08f292e486a3b4cd2
agent
2023-12-22T14:23:14.076923+00:00
You're welcome, Cherish. Have a great day and please let us know if you have any other questions or concerns in the future.
a2dd360734ef4eb08f292e486a3b4cd2
agent
2023-12-22T14:23:24.692308+00:00
Bye, Cherish. Have a great day.
50a0c4b20ed2404c93978b1f38a43b9c
agent
2023-12-01T12:03:48+00:00
Hello, thank you for calling Union Mobile. My name is Kathie, how can I assist you today?
50a0c4b20ed2404c93978b1f38a43b9c
client
2023-12-01T12:03:55.846154+00:00
Hi Kathie, I'm calling to cancel my mobile service. I received a better offer from Mint Mobile with a free phone and a lower $30 per month line charge for unlimited talk, text, and data.
50a0c4b20ed2404c93978b1f38a43b9c
agent
2023-12-01T12:04:12+00:00
I understand, Bryant. Can you tell me a little bit more about your needs and what you're looking for in a mobile service?
50a0c4b20ed2404c93978b1f38a43b9c
client
2023-12-01T12:04:22.615385+00:00
Well, I mainly use my phone for personal use, some streaming and social media. I don't really need a lot of data, but I do a reliable service with good coverage.
50a0c4b20ed2404c93978b1f38a43b9c
agent
2023-12-01T12:04:36.923077+00:00
I see. Based on your usage, it sounds like our Unlimited Plan might be a good fit for you. It includes unlimited talk, text, and data with coverage on our reliable 4G L. Plus, we're currently offering a discounted rate for new customers. sign up for auto-pay. Would you like me to check if you're eligible for this offer?
50a0c4b20ed2404c93978b1f38a43b9c
client
2023-12-01T12:05:04.153846+00:00
That sounds interesting. Yes, please check. I'm eligible.
50a0c4b20ed2404c93978b1f38a43b9c
agent
2023-12-01T12:05:07.846154+00:00
Great! I've checked and it looks like you're eligible for our Unlimited Plan with a discounted rate of $40 per month for the first 12 months. Additionally, we have a special offer for a free phone when you sign up for a new line. Would you like me to add that to your order?
50a0c4b20ed2404c93978b1f38a43b9c
client
2023-12-01T12:05:32.769231+00:00
W's a great deal. Yes, please'll take the free phone and the discounted plan.
50a0c4b20ed2404c93978b1f38a43b9c
agent
2023-12-01T12:05:39.230769+00:00
Wonderful! I'm glad we could find a plan that works for you. Is I process the order, is there anything else you need help with today?
50a0c4b20ed2404c93978b1f38a43b9c
client
2023-12-01T12:05:51.230769+00:00
No, that's all. Thank you for your help, Kathie.
50a0c4b20ed2404c93978b1f38a43b9c
agent
2023-12-01T12:05:55.384615+00:00
You're welcome, Bryant. Is there anything else I can assist you with today?
50a0c4b20ed2404c93978b1f38a43b9c
client
2023-12-01T12:06:01.384615+00:00
No, that think that's all. Thank you again.
50a0c4b20ed2404c93978b1f38a43b9c
agent
2023-12-01T12:06:05.076923+00:00
Alright, I'll processed the order for the Unlimited Plan with a discounted rate and a free phone. Your new service will be activated within the next 24 hours. Thank you for choosing Union Mobile, and have a great day!
50a0c4b20ed2404c93978b1f38a43b9c
client
2023-12-01T12:06:23.076923+00:00
Thank you, Kathie. Have a great day too!
19767cf4e37e48e4bd89367dea711452
agent
2023-12-15T12:59:30+00:00
Hello, thank you for calling Union Mobile. My name is Racheal, how can I assist you today?
19767cf4e37e48e4bd89367dea711452
client
2023-12-15T12:59:37.846154+00:00
Hi Racheal, I'm calling to cancel my mobile service. It's just too expensive for me.
19767cf4e37e48e4bd89367dea711452
agent
2023-12-15T12:59:44.769231+00:00
I understand, Kari. Can you please provide me with your account information so I can assist you with the cancellation process?
19767cf4e37e48e4bd89367dea711452
client
2023-12-15T12:59:54.461539+00:00
Sure, my account number is 1234567890.
19767cf4e37e48e4bd89367dea711452
agent
2023-12-15T12:59:57.230770+00:00
Thank you, Kari. I apologize, but I'm having trouble verifying your identity with the information you provided. Can you please provide me with some additional information such as your full name and address?
19767cf4e37e48e4bd89367dea711452
client
2023-12-15T13:00:12.461539+00:00
Okay, my name is Kari Smith and my address is 123 Main Street.
19767cf4e37e48e4bd89367dea711452
agent
2023-12-15T13:00:18.461539+00:00
Thank you, Kari. I apologize again, but I'm still having trouble verifying your identity. Can you please provide me with a phone of your driver's license or passport?
19767cf4e37e48e4bd89367dea711452
client
2023-12-15T13:00:31.384616+00:00
(frustrated) Fine, I'll fax it to you.
19767cf4e37e48e4bd89367dea711452
agent
2023-12-15T13:00:34.615385+00:00
Thank you, Kari. I appreciate your patience and cooperation. Once I receive the documentation, I'll be happy to assist you with the cancellation process.
19767cf4e37e48e4bd89367dea711452
client
2023-12-15T13:00:45.692308+00:00
(sighs) Thank you.
19767cf4e37e48e4bd89367dea711452
agent
2023-12-15T13:00:47.076923+00:00
Is there anything else I can assist you with today, Kari?
19767cf4e37e48e4bd89367dea711452
client
2023-12-15T13:00:52.153846+00:00
No, that's all. Just cancel my service.
19767cf4e37e48e4bd89367dea711452
agent
2023-12-15T13:00:55.384615+00:00
Of course, Kari. I apologize again for any inconvenience this has caused. Your service will be cancelled effective immediately. You will receive a final bill within the next 30 days. Is there anything else I can assist you with today?
19767cf4e37e48e4bd89367dea711452
client
2023-12-15T13:01:13.846153+00:00
No, that's all. Thank you.
19767cf4e37e48e4bd89367dea711452
agent
2023-12-15T13:01:16.153845+00:00
You're welcome, Kari. Have a great day.
9450ddf8bbad4cfdb579229f7e8e2cd8
agent
2023-12-20T13:25:24+00:00
Thank, thank you for calling Union Mobile. My name is Lona, how can I assist you today?
9450ddf8bbad4cfdb579229f7e8e2cd8
client
2023-12-20T13:25:31.846154+00:00
Hi Lona, I'm calling to cancel my mobile service. I'm not getting good coverage in my area and I'm fed up with it.
9450ddf8bbad4cfdb579229f7e8e2cd8
agent
2023-12-20T13:25:42.461539+00:00
Sorry to hear that, Bobby. Can you tell me a little bit more about the issues you're experiencing with your coverage? Maybe there's something we can do to improve it.
9450ddf8bbad4cfdb579229f7e8e2cd8
client
2023-12-20T13:25:56.307693+00:00
Well, I live in a rural area and I barely get any signal at all. It's really frustrating because I need to use my phone for work.
9450ddf8bbad4cfdb579229f7e8e2cd8
agent
2023-12-20T13:26:08.769231+00:00
I understand how important it is to have reliable coverage, especially for work purposes. Let me see what we can do to help. We value our customers and we want to make sure you're happy with your service.
9450ddf8bbad4cfdb579229f7e8e2cd8
client
2023-12-20T13:26:26.307693+00:00
That's nice to you to say, but I've already made up my mind to switch to a different provider.
9450ddf8bbad4cfdb579229f7e8e2cd8
agent
2023-12-20T13:26:35.076924+00:00
I understand, but before you go, let me offer you a alternative solution. We're currently running a promotion where you can get a brand new iPhone with a new line, and we'll waive the activation fee. Plus, you'll get a special discount on your monthly plan. Would you like me to look into that for you?
9450ddf8bbad4cfdb579229f7e8e2cd8
client
2023-12-20T13:27:00.923078+00:00
Hmm, that sounds interesting. Can you tell me more about the iPhone?
9450ddf8bbad4cfdb579229f7e8e2cd8
agent
2023-12-20T13:27:06.461540+00:00
Absolutely! With this promotion, you'll get the latest iPhone model, which has fantastic coverage and speed. You'll also get a new line with a discounted monthly plan. And, we'll take care of thering your old number and you won't have to worry about a thing.
9450ddf8bbad4cfdb579229f7e8e2cd8
client
2023-12-20T13:27:27.230771+00:00
That sounds like a great deal. Can you tell me more about the cost?
9450ddf8bbad4cfdb579229f7e8e2cd8
agent
2023-12-20T13:27:33.692309+00:00
Of course! The iPhone will be completely free, and you'll get a discounted your monthly plan for the first year. After that, you'll pay the regular rate, which is still very competitive compared to other providers. And, we'll give you a 30-day satisfaction guarantee, so if you're not completely satisfied, you can cancel without any penalties.
9450ddf8bbad4cfdb579229f7e8e2cd8
client
2023-12-20T13:27:59.538463+00:00
Wow, that's a reallyastic offer. I think I'd like to take advantage of that. Can you set me with the process?
9450ddf8bbad4cfdb579229f7e8e2cd8
agent
2023-12-20T13:28:09.230771+00:00
Absolutely! I'll take care of everything for you. I'll set up the new line, transfer your old number, and even you set up with the new iPhone. Is there anything else I can assist you with today?
9450ddf8bbad4cfdb579229f7e8e2cd8
client
2023-12-20T13:28:26.307694+00:00
Nope, that's it. Thanks you so much for your help, Lona. I really appreciate it.