{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir okay. I just sent it.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight.  Airlines are the absolute worst","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Nassau News Live http:\/\/t.co\/7E5bxwG16t","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???\u0089\u00f0?\u009a\u00aaRT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/dSDEbodmEL","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You guys did an amazing job today! Know it?\u0099s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir any earlier flights SAP->Mia & Mia -> New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united perfect! Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united i would like to know if its possiable to checkin online or must it be done at Schiphol?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United \"delayed due to customer service\" Huh? http:\/\/t.co\/XlTV5z6sT1","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how much does it cost to check in an additional bag? Traveling from newark to glasgow. Thank you :)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for the Delta transfer. Will my bags go too?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http:\/\/t.co\/ahlXHhKiyn","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks, i made it.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP?? the service just hasn't been great.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now on hold with customer care.  Wonder if someone will pick up the phone before 5pm.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir great thank you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir kids on a mission trip from Lasalle stranded in orlando area,  they can't get back to Bos or PVD till WEDNESDAY?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http:\/\/t.co\/fTTfyFMvCO","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http:\/\/t.co\/rfXlV1kGDh","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you thank you thank you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on \"travel size\" toiletries","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad yall are really better then American Airlines though.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United is it possible to upfare to P a segment where I have a GPU waitlisted?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united free booze for the Bach party would make it better!  ORD-->MSY #Delayed #Again   We will enjoy either way.  Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http:\/\/t.co\/l2n0egHdgn","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir inflight entertainment.  Tonight a Willie Nelson impersonator sang for the passengers #peanutsandtoons http:\/\/t.co\/kCDdOD7uFF","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @TheAcademy party in #hotlanta http:\/\/t.co\/x5ZQssJtRB","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir great, thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Its not that I wasn't offered \"perks\" by @USAirways.  I ASKED and was told, \"NO.\" #thenewamerican","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir wht n ???? experience w\/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can I book using some sort of breavement program? I need to get home for my pops funeral","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways #crew keeping safety top of mind in CLT. http:\/\/t.co\/a0YoSJHZMc","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thanks! Sent you DM re: baggage issues.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for the vague canned response that doesn't address the issue!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Your logo looks like 3D glasses.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united even though technically after I land I will be silver?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great flight http:\/\/t.co\/E0R0NTO4TR","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue You guys need pillows on these rockers to really knock it out of the park ... just sayin ...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please email me at temorris2010@hotmail.com. willing to discuss my experience & give another try would like to speak directly","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united If an award is no longer showing available could it possible become available again?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue got txt  40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w\/ dpt gate change. Then 9:04 dpt for 7:40 flight.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sent","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is there an email address I can reach? Too long for a DM.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL).","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks to AA \/ DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you ???? standing in line now!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Got it.  I am following the United page.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue client is asking if kids need their own email addresses to get TB acct. Is this true?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Close down","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and it still says it's on time on your website btw","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir best airline ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @reebok @rockinwellness @ Denver International Airport https:\/\/t.co\/tKVmHBkeC3","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways #crew keeping safety top of mind in CLT. http:\/\/t.co\/a0YoSJHZMc","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Although the wait was long due to weather r\/scheduling, a phone call and super rep solved the issue! Thank you!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica no A's channel this year?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do bags still fly free or have you started charging? thanks!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir My DM won't go through but it is 261633561838. Please let me know if you need anything else.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what is the problem with your flights to ny today","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. Its all about marketing right?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http:\/\/t.co\/hap4gboSTU","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was just calling the Global Services help desk so via phone.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'll stick with my United flight. Thanks, though. Effort is much appreciated.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your \"complimentary\" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have submitted my complaint. I need to be compensated. How long will this take?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Can you provide guidance on how I should work with them to resolve the issue","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I need a flight out tonight. Isn't there anything else?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http:\/\/t.co\/xbQqqbRgVF ^KP??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great....","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY?? ???\u008f\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you are officially my favorite, thank you for the wonderful service at JFK","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united captain \"we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I wasnt  flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue follow for DM please","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue check DM please :)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP?? the service just hasn't been great.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @DAI_President Good luck at DFW this evening AA!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Do y'all know when the new routes from HOU to Aruba & Puerto Vallarta will be available?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flights to Dfw Cancelled Flightled today?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've been trying for 4 hours to get hold of someone.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir got another flight. Thanks you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir tell me you can get me to ABI earlier than 8 pm tomorrow","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir well Done all of you xx","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir truly the best in #customerservice.  If something goes wrong, no matter how big or small the issue was, they fix it. Thank you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  please start flying to Guyana soon","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a \"courtesy report\"","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @NHLBruins repping the Bruins in Cleveland at Rock n Roll HOF & The Christmas Story house #JetBlueBruins http:\/\/t.co\/JKnWuGJ778","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue April 6th. Anything specific I should know for my first flight?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight 1679 (N76200) prepares for flight at @FlyTPA before departing for @fly2ohare http:\/\/t.co\/XbKvcraOKn","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you send me another confirmation email?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United come on, reopen 1285 at ORD and clear your growing DC backlog","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yeah that didn't happen!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir oh my gosh! Going to dm you now! Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @Leopolds_IC  No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http:\/\/t.co\/t3E4SH5xNg @SMUSportMgt #sportsbiz","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you answer the phone so I can change my flight plans. Srsly.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir needs to get their shit together. 2 counter people & a massive line. People need to catch their flights! http:\/\/t.co\/4MQFMxeBXt","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue awesome, thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi, flight 1051. If I try and book a new one way,  flight departure shows up as 3:55pm which seems accurate.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 's free wifi on board is the best thing that's happened since sliced bread","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica what is your policy on flying after surgery?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir well its been over 4 hours now and still no one has picked up   try paying overtime and bring in more people","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for bringing my son home to me.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united traveling with 3 young kids!! Chose our original flights for a reason.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on flight 1839 waiting for weight and balance info for the past 30 minutes!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock?? > Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 5 hours delayed now in hour increments?  Really?  & as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue It was fabulous! Very pleased.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue well I'm not sure I'm that bold! lol or are you saying you didn't believe me?? :P","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is the 24\/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue What's your current checked bag price policy?  I fly this coming week and couldn't find anything definitive.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks anyways @SouthwestAir has my back! Awesome rate & amazing customer service #nomoreaggravation","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I DM'd you","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I have submitted my request. I would appreciate a call by 9am eastern. Thank you.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I knew I should've flew @VirginAmerica lol","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica to jump into the #Dallas #Austin market http:\/\/t.co\/SzR0pioA21","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi guys. I submitted a request for ticket\/hotel reimbursement for a delayed\/over night stay coming back from the Dominican. Help?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's brilliant Thankyou so much. Is it classed as part of carryon?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http:\/\/t.co\/Swb1gR57Cc","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http:\/\/t.co\/9UNxqOTzIK","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we were moved to a delta direct. Thank you for the accommodations!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you really need a better system for handling Cancelled Flightled flights http:\/\/t.co\/3uBCoAsyws","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 1783 CLT to BOS","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for adding straight flights from Columbus to Oakland!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir no you are not, you just care about mighty dollar.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways We take Late Flight to a whole new level!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I hope not to see the same issue on my return flight tomorrow","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes when I landed.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flight just Cancelled Flighted. Can you help me rebook?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you! I can't wait either :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you for your help, Shannon! Great customer service, @SouthwestAir.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes, it's a domestic flight. Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Can you help with a seat assignment?  5 people flight 694, PHX to HNL, seats are split up.  Anything you can do will be great.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b\/c all your back-end was secure.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch..","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ok thanks! Where are you counters located? And how Late Flight are they open?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes please","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2\/3)","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no problem...just funny have a nice day","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/gHJBp5Gg67?? why","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir luv my companion pass!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for keeping us safe","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no not yet. Waiting to be connected to an agent","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sure is ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just lost very loyal customers who use them 4-10 times a year.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir gimme","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir will you please work out a contract with @triflight to offer service there..","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is it on a flight now? Thanks for reply.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport Late Flightr?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica was wondering if you guys recieved my dm and we're able to potentially respond asap","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair Hi, how do I add a flight to my account? Just created it","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you can send my luggage to my house????","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http:\/\/t.co\/Gbd5R1OlSI","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways one question. Can I book one way tickets with award travel\/points","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"LMAO ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/aIyC9WV5oq??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http:\/\/t.co\/gLXFwP6nQH","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me.  This is why you lose customers","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir boom. http:\/\/t.co\/PzGc6Jch7n","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir chances of flight leaving BNA tomorrow at 6:20 am (to LGA)?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Fuck you","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can u tell me if 5238 from clt to Jan has gotten out of the gate yet?  I will have a tight connection out of clt to mco.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on Sunday! Can't wait! See you then","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united all good, didn't die or anything. As they say \"you get what you pay for\"!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Who Okay'd this?!?! RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/knUVuOVhub","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united DM sent. Thanks so much for the strong customer service!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What a really GREAT & FLATTERING story about you! You should be very proud :) http:\/\/t.co\/7br5t5QCXk (via @ParachuteGuy)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'll be calling tomorrow","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/TnKIXXrxHB?? ???\u0082\u00f0???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica yes, nearly every time I fly VX this ?\u009cear worm?? won?\u0099t go away :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue well mine sure aren't anything to write home about!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes please","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https:\/\/t.co\/kdHRUF54sW","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my request has nothing to do with rescheduling. But customer service has such a bad attitude today. #badservice","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please don't take my membership away :(","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your phone service sucks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the saga continues..","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways would like to see you do similar in PHL! http:\/\/t.co\/n9vGe2nPIB","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why don't you fly to #nashville? :(","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes I did thank you! They did a great job turning the flight in jan !","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue who's running your tweeter using the word fleek?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm supposed to fly through Dallas. Can you help me get a new itinerary?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue traveling w\/ a rifle for a hunting trip, can a pistol be in the same large rifle case too? Wasn't clear in freq asked questions","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hahahahaha ya tried that already","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm a UA 1k. I think it's @iamtedking who was looking for help","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue - I look forward to getting this resolved. I will be in touch.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do you have any flights from NAS-BWI ton March 23?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm not a frequent flyer with US airways, I'm qantas? Can I still get notifications? Thank you","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir following. Thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http:\/\/t.co\/rtQyjCvTQ3","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)?  Thanks in advance for the help!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service  sucks and your website is conflicting.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir can someone help me with some travel issues today?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags.  Best airline ever.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/mFSsh2UHUe?? LMFAO!!!!!!!!!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #jetblue #sofly #wish #firststari seetonight http:\/\/t.co\/pyJAoayNx6","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I just want to be heard and to discuss the many issues on my trip","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hopefully They will give me a feedback, bafore my flight...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @jaynegelman How,about more@Blacklist too!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue any concern about Cancelled Flightled flights due to the cold weather in NJ Saturday am? Do you Cancelled Flight at 0 degrees?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Maybe it is just a machine...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united still no response??","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http:\/\/t.co\/kj1iljaebV","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica  - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ?\u0099s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http:\/\/t.co\/tjDzaMHPEw","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways   Just talked to reservation. Must congratulation to them. Very friendly.  Good for usair. The ONLY airline we fly.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I just received your birthday card.  It was amazing and made me smile with joy.  Nice videos.  Thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would appreciate that.  Thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways made it!!! Send Bloody Mary's to row 27!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009d\u00a4\u00ef\u00b8\u008f\u00e2\u009d\u00a4\u00ef\u00b8\u008f\u00e2\u009d\u00a4\u00ef\u00b8\u008f\u00e2?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/UHUmAskLdv??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes he and all the princesses. Trying to get to the #glassslipperchallenge at WDW.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight Cancelled Flightled,  and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD,  just arriving earlier!  Help!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ok, tx. Will tell the guy sitting next to me at the gate","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me ???\u008a\u00f0??\u008a\u00f0??\u008a\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Lister to my show my on Monday 1230 130","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what name and department does it come under? Thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Great! I'm ready to go home.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue probably not anymore.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sent","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Got it covered. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united all good man it isn't your fault that plane is having maintenance issues","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my phone number when you have any news for me is (631)891-5722","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir THANK YOU for finally making your boarding passes work with passbook","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir res chg online\/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united Our newest delay, right now http:\/\/t.co\/96fTLZWtvO","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hey there, can you follow us so we can DM you a question :) ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica omg omg???\u008d\u00f0??? nonstop Dallas to Austin on virgin?\u009c\u00a8??\u0098\u00b1??\u0088\u00ef??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Darn it, first in line for no upgrade! Wish I understood the policy. :) http:\/\/t.co\/xGPaAyFDwt","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi! what is the phone number for reservations in Venezuela? Thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http:\/\/t.co\/dXuX6DBfd3","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Q16Xvwg0L6?? .... I have to refrain what I want to say","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http:\/\/t.co\/9vKj9S7jrM","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"X__x RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/xxppZo88j1","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @geekstiel Do you know when the last chance is?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I need help about a ticket. DM me","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you. I flew into Newark from Vail\/Eagle.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir THANK YOU FOR ALL THE HELP!  :P You guys are the best.  #americanairlines #americanair","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I will say that your customer service has consistently been the very best!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another \"go-to\" airliner","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #AmericanView\nThe view of Oregon from seat 31F, flight AA1469 2\/22\/15 http:\/\/t.co\/t9JBN9WZtq","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http:\/\/t.co\/4kI6Xr67nk","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your b737-800w  literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Fliers to Gain Access to WSJ Content - Analyst Blog - Nasdaq http:\/\/t.co\/dWEse7Xidr","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do you have any afternoon flights going from BQN to JFK? I only seem to find early morning flights.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - Janet & my DEN-PHL  flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways It's a debit card, but I am a Dividend member.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-))","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for your help! #jetbluesofly","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes and I would like a refund.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons #DestinationDragons Scavenger Hunt rules: http:\/\/t.co\/vHgkiTzSaw","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways that's where we are now. Thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united (2\/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip.  Ty","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hey JetBlue.  Still waiting to hear where you lost my 9'8\" surfboard between JFK and BQN airports.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir trying to fly out of Nashville tomorrow. How is it looking?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http:\/\/t.co\/APtZpuROp4","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP?? THANK YOU!  United Cares!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united was never given one","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united doesn't purchasing ticket with a united card give me priority boarding ?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you need to follow me so I can dm you to give you the info","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I had one interview I was the last person what does that mean?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back.  UA3466","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  oh united, how much I despise thee!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue will you please start offering more routes out of @triflight to more locations","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir honesty should always be the policy","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways We take Late Flight to a whole new level!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United are you able to see if there are seats open on another flight??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Is it June yet? ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you guys operate a world class company and for that I thank you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united got it, look forward to hearing from you soon","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why do you continually play the \"according to federal regulations\" every 58 seconds. I could see if you had quicker service...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME.  Like the worst prank call EVER!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I?\u0099m resending the confirmation code in a DM","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Lisa J is amazing the guy not so much.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Flight 280","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!?? Yup! New beanie http:\/\/t.co\/AnEqXZR4bp","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir good to be back. See you all again in several weeks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I can hardly believe it! Bundle up and stay warm! ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I live abroad and am Flight Booking Problems flights for when I come visit the states :(","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)?? you know me too well ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir everyone deserves red carpet tx until they destroy your luggage &only give you $75 voucher, like I want to fly w\/them again!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue This is the error message: Paper tickets cannot be serviced on-line.\nPlease see a JetBlue Crewmember for assistance.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why have me board a plane knowing there is a maint issue?  US5235.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would love for you to fly my best friend home to PVD for a weekend. ???? http:\/\/t.co\/cH0NmjyMgh","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united this is getting ridiculous. Now we're missing our connection.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sent","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is a money sucking airline with terrible terrible customer service","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yes, ground crew finally showed up so plane could depart very Late Flight.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks\/snacks? People on my flight self-upgraded w\/o paying.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)?  Thanks in advance for the help!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Roger wilco.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir $192 rndtrp 4\/30-5\/5 \"@DJQ_KC: RT @djimpact: If you're trying to make travel reservations for Vegas on May 2nd it's too Late Flight\"","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @dfwairport Guys, let it go. http:\/\/t.co\/vOxcghciJi","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no they were to busy taking to each other and I needed to get to an audition.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you ?\u009c@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the dinner and called me \"hon\". Not the service I would expect from 1st class.  #disappointed","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica wifi AND better seating.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"I left my dildo on the plane is there any way for me to get it back? @united","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no not yet. Waiting to be connected to an agent","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http:\/\/t.co\/9bzqZQx8DC","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica trying to check-in...but looks like your site is down?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flying back to Denver tomorrow. Should I rebook?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA  #9NEWSBusiness http:\/\/t.co\/o3WlaInImY","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir oh it's nothing my issue was already resolved and I am in the air","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Do you mean \"fortunately\"? I don't want my flight to be affected! ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue she helped me with my problem so easily and was so nice, you guys rock!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir have sent you a DM with the details. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Can I book award travel on Etihad with Dividend Miles?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you!! ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you! Headed from LBC to OAK !","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ...have you seen Blue? Go look it up :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Orbitz has only shown \"priority\" seats since we booked & paid 3 weeks ago.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways No worries I was able to read @stephenrodrick entire book while holding. #TheMagicalStranger","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue but Virgin has wifi ???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united this means within one week i will have filed 2 compensation complaints to your website","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I know you are getting pummeled tonight @dfwairport we were one of the lucky out of @slcairport just one more @AUStinAirport","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue awesome, thanks! on hold now.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you found my camera!  Thank you!  You rock!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I was so excited when I saw that you fly there! #ionlyflyblue","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue You just don't get it.  It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united !!!!! YAAYY!!! YAY PROM!!!! http:\/\/t.co\/DXicoyioxF","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 877 from amsterdam to ewr, 02.27.2015, 737-300.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  how does one downgrade a flight?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"^CB how do you know? @SouthwestAir","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/cRFrwpc1Sx?\u009d\u00f0??\u0082\u00f0??\u0082\u00f0???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways surprisingly quick response time by you and them. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united (2\/2) I have their name (boarding pass was in there, too).  I think they might really need this. Any ideas?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways doesn't want me to get home","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http:\/\/t.co\/t3E4SH5xNg @SMUSportMgt #sportsbiz","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @SouthwestOliver that's a great FA right there.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir boarded flight 2334 at 8:30am.  Now 11:40.  Still sitting on runway.  Lots o fun","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http:\/\/t.co\/pEUc0BMij9","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir was fantastic! That's the best flight service I've ever had.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO Battles to Appease Passengers and Wall Street - http:\/\/t.co\/E5NaxBUe4s http:\/\/t.co\/E1Mex0t6Q5","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica good to be home #texas #moodlighting http:\/\/t.co\/N3BVZTY3zI","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united airlines.\nOn flight UA 1669.\nNeed to make UA 3781.\nCan u hold the plane for us?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it was 639","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I Want a Plane dad","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir its Adolfo Garcia","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees & @united for help getting me back to IAH.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir very confusing to receive \"your trip is around the corner!\" email when I already Cancelled Flightled the flight","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I don't need to rebook I need to know the policy","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue when will the system be up and running?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how do you go fr Silver Elite for two straight years to group 5 all the time?  I get no group 2 but maybe 3 or 4?  What's up?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thnx","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please be good to me this weekend!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica, you're doing a great job adding little luxuries\/aesthetics that improve the air travel experience. Thank you. Keep it up!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue How do I know if my flight was deemed a dark flight?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http:\/\/t.co\/2Boh2Mh3cb","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir still haven't been able to get through, thanks for responding","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I thought all those planes were retired? #MD80","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what is your plan to reduce delays?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you! You need to follow back tho otherwise I can't DM you. X","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways #success made flight , please thank the crew of 556 great time recovery","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. ??\u0098\u00ad??\u0098\u00ad","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/tEjrN09tfw?? NOOOOOOOOOOOOOOOOOO","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Oops...no functioning bathrooms on a fairly full flight?  Hope everyone on 702 from New York can hold it.  Me included.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Ok. Thanks for your help.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Hi-i have a travel question. Could you please follow me so i can dm you?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me ???\u008a\u00f0??\u008a\u00f0??\u008a\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir wish you had a better mobile app.  You should look at the app from @united as it is much more seemless to check in","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sign me up!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Can you do me a huge favor?!???\u008f\u00e2\u009d\u00a4\u00ef\u00b8?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ugh always know a way to my heart ???\u0098\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do bags still fly free or have you started charging? thanks!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Includes @KCIAirport ?\u009c@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http:\/\/t.co\/KeyrpFlHil??","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http:\/\/t.co\/6tz6imqZlG","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes they do http:\/\/t.co\/wCSAZZQPae","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Resolved. Over hour of work on  ground & somehow the system reset itself during takeoff. I appreciate the quick response\/service.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir boarding passes now compatible with #iPhone #Passbook \nhttp:\/\/t.co\/1ESmMnIZEk","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the follow up. So glad to get my bag back.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http:\/\/t.co\/9UNxqOTzIK","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you. And thanks for being so accommodating.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would prefer a similar picture but full of E190 tails, but great shot!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  goes to court to gain access to @Delta gates at Love Field  http:\/\/t.co\/ILqzmMJiYQ #deltanews","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for getting us to paradise safely! http:\/\/t.co\/KDzQcZlpyR","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir well its been over 4 hours now and still no one has picked up   try paying overtime and bring in more people","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks.  If you have another method also that would be nice.  Appears to be a design flaw","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue such a bummer.  But I understand it's a business deal. Thanks for answering me!  Much less sad now.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir sorry so Late Flight, responded to your DM.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  when is the next flight with free cocktails ?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and I can't get through on any phones","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I see. Thanks for explaining.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Pleased to be a Premier Platinum","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees & @united for help getting me back to IAH.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank You! CC: @packermama1","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks so much!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  Lilly M in SJU check in is fabulous!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your \"Airserv\" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  I can go.  I want to badly!!!!   I don't know how to DM.  Can I e-mail you?   Help!!!  wmn4life@hotmail.com","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Statement on #Lufthansa Incentive Offer - Digital Journal http:\/\/t.co\/GqP69g9ZGW","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir By \"answering as fast as they can\", you mean hanging up on every call?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What does DM the confirmation @ mean???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways it a change fee request from a month ago.  after one hour on phone with your team, I?\u0099m told 120 day backlog.  Awful.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Handled. I found tkt on floor dropped by someone. No way - I?\u0099m in wheelchair - to get to podium.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir left behind iPad Air on flight 505 from Bradley to BWI, plane had already left by the time I realized. Can you possibly help?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue quick question, to pay for a second bag, do I have to do it online or can I do it at the airport?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways BF has been stuck in CLT all day. Is the lounge offering free \"This weather sucks & we all want to cry\" tequila shots?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I will. Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Only for one flight, though. The 2nd leg my kids are sitting scattered about the aircraft.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica was wondering if you guys recieved my dm and we're able to potentially respond asap","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would love to go to the Atlanta show ?\u0099\u00a5\u00ef\u00b8?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united look at this beauty ???? dc 10 united airlines ???? http:\/\/t.co\/MvYoizRPdE","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you AA, this is how I always start my vacations http:\/\/t.co\/dzKc3auZU9","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate\/RT http:\/\/t.co\/v4ZVUGMkJw","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yes, they did. Must have fixed the broken ramp. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I urgently need two receipts sent but CS is closed. Can you help?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir a nice trip back home after a looong vaca ???\u008a\u00f0?\u008c\u00b4 http:\/\/t.co\/9TRvfnCedL","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http:\/\/t.co\/XXY2d2iMnP","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you Alicia!  #ExceptionalService","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united This link in your tweet goes to someone's internal email -> http:\/\/t.co\/ZksX79itdN...... Probably one of your 3rd party IT contracts","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways never flying with you guys again. Extremely disorganized and too many delays.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue are @AskAmex Amex Plat holders provided access or a credit in the Airspace Lounge in JKF?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won?\u0099t fix it.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I just hope that pilot had a good day off","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http:\/\/t.co\/t3Gnk2N7LD","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united No wonder the cabin is filthy. #badservice","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue things happen it's ok just wish I was on the beach and not in the airport","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways No worries I was able to read @stephenrodrick entire book while holding. #TheMagicalStranger","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - answer the phones.  Trying to change a reservation and haven't been able to get a human to pick up in two days.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Why @JetBlue let someone from black Twitter in their multimedia department?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I didn't have time to take my wet clothes\/suit back to the airport and wasn't going to pay for another cab to do so.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  hung up on now many times trying to cal 8004337300 crazy","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http:\/\/t.co\/MBcEhCSZX3 @CaribbeJan @islandexpert http:\/\/t.co\/2Zm4jkAlZl","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have a voucher w swa that expires 4\/10. An extension would be a lot of luv","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Can't view seat selection\/change seat for flight tomorrow. Can you look into this?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you really need a better system for handling Cancelled Flightled flights http:\/\/t.co\/3uBCoAsyws","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Corporation (JBLU) loses -0.06% on news that @JetBlue Airways ... - WallStreet Scope http:\/\/t.co\/oFW4A8b5WS","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes. Thank you. Oct 25-oct 31","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united good morning, any first class upgrades available for ua1619 Feb 25  rsw to ewr? I need 4 seats please","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue, why must you always delay my Late Flight night Orlando flights? ????","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways also, can you explain why, when I checked in, on the US Airways site, & picked \"Standby for 1st\" I was not put on the list?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! My second flight I already got bumped up to 1st! Love it!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You can't even get someone on the phone. Great story for the media.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"#nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united Thanks. Hopefully this is easily resolved.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your agent did not say","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it would be super if you paid as much attention to actual fliers as you do to credit card holders.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great....","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can you DM me please?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no u don't","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir any delays on tonight's flight from DFW to SAT? I have family members on board.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica \"You down with RNP?\" \"Yeah you know me!\"","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places...","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I unfortunately didn't get her name :( she was not nice!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue when can we start Flight Booking Problems flights for November?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways not even on your dime and free tickets.  #worsttraveldayever","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united do u serve peanuts\/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 2:55 tomorrow from RIC to BOS. Looking good or am I better rescheduling?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir Just had to buy a \"safety\" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @Airbus  Wow, awesome videos guys https:\/\/t.co\/dbcvEPn5QC Great work. #Bluemanity #CoreValues  #Passion #AeroJobMarket #avgeek","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http:\/\/t.co\/CSddCCMvbD","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Using JetBlue air miles?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what about flight 1239?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hi guys, do you have a general enquires email address please? Thanks David.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you guys are lucky I love you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Haha - that will indeed be a great day!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united make sure you take care of @LSUsoftball team & @LSUQuinlanDuhon team. We are 16-0!!!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my phone number when you have any news for me is (631)891-5722","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - did SWA send out customer surveys to earn $100 toward flights? Is this legit?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united They inquire and then do nothing about it...pretend they?\u0099re interested. Responded to your DM and no response back...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Flight 4424 operated by @FlyRepublicAir (N813MA) arrives at @FlyTPA following flight from Reagan National http:\/\/t.co\/OSc9OFlol3","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks, just sent :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united spending the afternoon @ Mia. Not your fault.  No lounge? Very inconvenient.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir microsecond too Late Flight so very very sad ???\u0082\u00f0??\u0082\u00f0??\u0082\u00f0??\u0082\u00f0??\u0082\u00f0?\u0098\u00ad??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"More like BaeJet Airways, amirite?\n\n?\u009c@JetBlue: @terrybrokebad Right back at ya!??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I clear that folder regularly and JetBlue is white listed so it never got to me.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir open seating is like an open marriage, there's so much love for strangers!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for the confirmation.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for responding.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a?? http:\/\/t.co\/lwOtKIEKGU","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir basically u right now http:\/\/t.co\/IN24Bpb7dw","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just lost very loyal customers who use them 4-10 times a year.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways US 728. Refuel; we've sat for so long. Pilot announces where the truck is. \"Look, over there to the left!\" Actual announcement.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways terrible service","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hi guys, do you have a general enquires email address please? Thanks David.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any update on this flight?It's more than three hours delayed. Thank you.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir My Fav!!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir wish you had a better mobile app.  You should look at the app from @united as it is much more seemless to check in","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue mission accomplished: gave @paulgordonbrown  a hug http:\/\/t.co\/LT1pYKfvRq","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under \"Flight Status\":? Thx!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I?\u0099m still waiting - this has been going on far too long. Is there someone I can speak to?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue What's your current checked bag price policy?  I fly this coming week and couldn't find anything definitive.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue there is no supervisor available, so they couldn't do anything.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you. I will address it with them","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united My favorite way to travel! Thank you! http:\/\/t.co\/vGN2X1ckg0","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united said they would give us a refund. 30 days Late Flightr NO refund.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united i would like to know if its possiable to checkin online or must it be done at Schiphol?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http:\/\/t.co\/C7tpdKqULM","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways right on. Up. Up & away ??\u0088\u00ef?\u008f\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united There is no \"reference number.\" Your agent told me to \"just drive to the airport\" because \"I can't reach anyone there to deliver...\"","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Your website deserves a new design. #html5 FTW!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I don't think I've ever had a us airways flight that went smoothly.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united okay - thanks for your help, JT! I appreciate your time!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http:\/\/t.co\/jEu7Od3eYJ","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did...#FlyFi worked well and was free aboard this flight","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter.  Last one onboard.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks! Made it safely! http:\/\/t.co\/KCqeBEej7S","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir inflight entertainment.  Tonight a Willie Nelson impersonator sang for the passengers #peanutsandtoons http:\/\/t.co\/kCDdOD7uFF","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I understand. Wonderful \"Miriam\" in customer service who was able to reroute me... Got any rental car discounts?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir following. Thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"That's not the case.. They sent me a email with a link, I'll show you.. @USAirways http:\/\/t.co\/hb799CCo0t","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can you priv chat to help chairman reroute","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways with a glass of wine once we hit altitude?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I can't. I don't have acces to a phone rn. My iPhone broke. :\/ would rather change it now then Late Flightr.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir took delivery of N8661A, a new Boeing 737-8H4 yesterday. http:\/\/t.co\/5z9STyUQJ3 #DFW #DAL #airlines","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways made it!!! Send Bloody Mary's to row 27!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir didn't realize no clothes until at hotel - suggestions?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united in fact he received my boarding pass","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you, truly appreciate the help, just sent a DM","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir open seating is like an open marriage, there's so much love for strangers!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue who is he I must send a note!!! Too good for words!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanx but this isn't my first rodeo. Done & done yesterday. No results or comm, unless u count status: bags lost & claim filed.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways made it.. Never ran so fast in my life","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir already booked my tickets for August 20th-30th!  Can't wait for my vacation!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http:\/\/t.co\/xmRvR4lGEg http:\/\/t.co\/wJoc9f14SU?\u009d@tori_leggieri","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks!  I made it ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir YOU FUCKING SUCK","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue all up to date. Can't update via Google play.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883)","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I DM'd child's birthdate and full name.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \nThank you for responding...My laptop is in my bag and I need it for work. I am worried. The file code is UTEVGW.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first.  Will I get stuck in Nashville?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what name and department does it come under? Thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united dmangen@visualclubconcepts.com","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I log in, view reservations, try view specific reservation & takes me back to login page,","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'll take 3 round trip tickets to the closest warmest place please! #negativedegrees #buffalo #snowwillnevermelt","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you. They are processing my refund.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Lol, k. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/IUX94Rgc83??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http:\/\/t.co\/RvCDA2nnme","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for getting me to Orlando early #happiness","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I want you guys to be the first to fly to #Cuba, from NYC.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I send an email about my bad experience and you send back a generic response.  Yet another reason why I'll never fly with you again.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a #","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica announced New Route to Austin w\/fares from $39\/way. \nhttp:\/\/t.co\/gA8pbamu0C","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue this is enough for me to stop flying JetBlue.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir lemme come to #DestinationDragons ??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad this university student could use a break from all these books.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue to allow payment by #Apple Pay - Patriarc http:\/\/t.co\/bdUaUZFhW2","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue ooookay @ABC that's silly of you. guess we're \"watching\" the oscars purely on Twitter reactions tonight. #oscars","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Oh they seem  to have reappeared now lol","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hey me and my family have questions on a trip to Disney world that we are doing in April . Please follow me so I could dm you guys","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is that @MurraySawChuck","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w\/ a promotion & then be hung up on","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united i DMed you the details","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the child is two years old","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to \"ground handling delays affecting a prior flight.\"","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I appreciate the immediate offer, but suspect it is more long-term issue\/not simple fix. Also, ski\/bootbag policy is awkward at best","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"seriously, I want to work on the JetBlue social team RT @JetBlue: @vincenzolandino http:\/\/t.co\/eiGaJyzcW2","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  I have a flight 2\/22 @930 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http:\/\/t.co\/dXuX6DBfd3","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http:\/\/t.co\/o1u96Xc3bo","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Make the world a better place: Visit an elderly relative.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica will you be making BOS>LAS non stop permanently anytime soon?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you, @AmericanAir! Much appreciated.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united i now see it's 72 hours. Thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks so much!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you for sending more details  @AmericanAir: They're pretty handy dandy. more info here: http:\/\/t.co\/FvlxIRh1F1 #LookforwardtoflywithAA","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks, keep up the good work","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you! Have a nice evening.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would be eternally grateful for tickets to the Vegas show ( \u00cd\u00a1\u00c2\u00b0 ?\u009c\u00ca? \u00cd\u00a1\u00c2\u00b0) God bless","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http:\/\/t.co\/ufyxXkIsa3","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sure, please follow me so I can do so?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http:\/\/t.co\/6MBVJFlpBM","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you can't beat jetblue in space's matter http:\/\/t.co\/NRpWmGyv3e","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I need to change a ticket and my res can't be changed online.  I also can't get a call through due to high volume--can u help?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the most frustrating flying experience. One continuous \"I dunno what time you will leave today. \". Dunno?! That's code for ...?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads \/ snow","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Too Late Flight. RT ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/nJ5Ga1gds5??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please confirm 2917 from CID-DFW at 11:30 departure will be\/is Cancelled Flighted. Don't want to make the hour drive!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir And gold status too.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - thanks however I feel like the system has failed me -- what is the solution?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Power Moves RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/t9s68korSN","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you guys are killing me. http:\/\/t.co\/22iPGeIcSm","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response.  Need an explanation pls. #notsatisfied #smh #unhappy","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"smh RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/IRiXaIfJJX","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank U ???? ?\u009c@JetBlue: @ItsLaLoca But of course! Safety is always 1st!  We'll make sure to handle her with CARE and LOVE!  :)??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you send me another confirmation email?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @staralliance how can I book reward travel in August?? Everything is blacked out.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united any info on delays at SFO tomorrow due to low clouds?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways following you now","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united stellar customer service. You have earned my business by your attention to detail.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http:\/\/t.co\/zIK2UoXGnW","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica How can I watch the #Oscars2015 on my JFK->SFO flight?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you too!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir oh, is it only in Atlanta?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for help. Can't wait to travel with! And get out of the snow.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w\/o clothes? #Yousuck","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways always letting me down. ????","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would like to communicate directly with a \"Customer Experience\" executive. Does Joanna Geraghty have an email address?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Can I add miles from my January Air China flight to my MileagePlus account?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm.  Your employees need an attitude adjustment","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ \/ outstanding customer service w delayed FLT 336 http:\/\/t.co\/OoEJ4d4JoP","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I certainly hope my LA \/PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue a little vino wouldn't hurt ??\u008d\u00b7","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir oh, yeah. I guess those are two different things. 3 am does weird things to my brain. Thanks again! xox","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http:\/\/t.co\/zIK2UoXGnW","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Any news about the departure of the flight UA51?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united so is the ^JJ standing for Just Joking?  I am not finding the humor.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways hi there I am flying MYR-CLT-ORD tomorrow is weather looking ok or problematic?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue?? and now I'M feeling like a boss #jetbluefame","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :(","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I guess I have to redo the Flight Booking Problems. Ugh!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways and @american please get my plane together before I go to Jetblue","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks to the whole team for an on-time flight despite inclement weather http:\/\/t.co\/eQePkkPSXM","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways sad experience today on 4663.  Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #kudos! And we're done and heading to warmer weather!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes I was everything worked out great","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Definitely will!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@USAirways Have you just given up?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir It's all good. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@USAirways: Reminder: From 2\/28, we?\u0099ll be tweeting from @AmericanAir.  http:\/\/t.co\/mFMNKmvOTR?\u009dRT I look 4ward to that follow back too!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http:\/\/t.co\/Qw1til96YA","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Not possible to carry-on and put in a closet\/overhead? Had success doing that with other airlines. Thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Plz consider customers you're losing to #AA for ??\u009a\u00ab the KC ??\u0094\u00ef?? OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair Amazing view on the approach to LAX tonight. http:\/\/t.co\/a68d5fULmH","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you.. Appreciate the response","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir How do I retroactively add previous flights\/miles\/points to current rapid rewards balance?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i hope i get the opportunity to join the team with this job opening!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how are the runways at DFW? Will you be flying Late Flightr today? Thanks.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I received a brochure in the mail touting all the benefits of the advantage card with usa now merged...baggage included","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue This is the error message: Paper tickets cannot be serviced on-line.\nPlease see a JetBlue Crewmember for assistance.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ok. Pilots are looking for agents  - they jumped out \/ FLT 5350 #DFW \/ this is crazy","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi. My 2\/23 flight from CUN-EWR shows a departure of 2:55pm on my United app.  Can you confirm?  Doesn't look correct.  Thanks.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm seeking to go 2 client. B\/c u cant get me there I need refund. I filled out form not confident it works if past is an indication","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http:\/\/t.co\/JhXWMuTx4G","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united will do. Thanks for the help. Cheers","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I had booked online but unable to Cancelled Flight online. But finally got thru.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding  another plane and is stopped.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs. http:\/\/t.co\/igSVzvrbbN","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please rebook me from Seattle to Columbus Tue 2\/24, locator: KARAAX, name: Mitchell M Neuer","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir awesome! Thx","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flt last nght Cancelled Flighted-mech.probs, flt this am Cancelled Flighted-snow, finally on a flt home. 1st cls empty & they won't let me sit there","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY?? ???\u008f\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir when is next lax JFK flight today","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Can you tell me Jet Airways award availability?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Let's just say #IDontWannaLiveWithoutYourLove https:\/\/t.co\/i9KCgaxxFa #ItWasMintToBe #BestInClassSocial #ThankYou #Travel #Business","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you so much its been a very stressful day","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir (2\/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp\/mech issue.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Promo Watch Phone $33 at Amazon check http:\/\/t.co\/leNaOwFyvU","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united counter agents at RDU deserve a medal. #thankyou","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm rebooked now, but the line was 300 people deep.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Definitely! Lots of announcements and the app is great.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http:\/\/t.co\/MBcEhCSZX3 @CaribbeJan @islandexpert http:\/\/t.co\/2Zm4jkAlZl","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did.... Would be nice to see more services out of @triflight instead of having to drive 3-4 hrs to like charlotte or atlanta","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir boom. http:\/\/t.co\/PzGc6Jch7n","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Now put your baggage fees back on \"free.\" RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/oxsA8btVTB","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir do you still use DC9's?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue to Increase Charter Service to Cuba - #Travel Agent http:\/\/t.co\/lYQrb4HCYU","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why is it most first class passengers now request the sand which from coach ?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https:\/\/t.co\/Kaej9G0CHd","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You sent me a cheque today which can?\u0099t be paid into a UK bank account. VERY annoying!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I wish I could remember all of their names!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1\/2 hours Late Flightr???!! #nothappy","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please help me get tickets to the @Imaginedragons club show in Atlanta?! #DestinationDragons","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir or you could send me a DM.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks. ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you. \n#onechildfourbags","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir de-icing is important!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I see several economy plus can you put us in those. We don't have to be seated together","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please keep Emily at you gso airport ticketing on staff she is amazing","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica may start service to Hawaii from #SanFrancisco this year http:\/\/t.co\/yPo7nYpRZl #biztravel","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Maybe it is just a machine...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir retiring with my hubby and it's our 25th wedding anniversary this year! Companion pass please!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you can send my luggage to my house????","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united since bulkhead seats cannot have bags on floor, why don't u reserve o\/head space above those seats? In 1B on UA246 - not impressed","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united following","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"THE END: RT @USAirways: Reminder: From 2\/28, we?\u0099ll be tweeting from @AmericanAir. You should join us: http:\/\/t.co\/NBpCJCpEW9","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3\/27-4\/2","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you for valuing my feedback. What will you do with it?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just realized my @AmericanAir advantage number wasn't used for my flight.  How do I get my ff miles?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Looks like brooding skies out of ONT this evening. http:\/\/t.co\/X9BLwgWA68","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 6344,6373, Sfo-Dfw also 1576 SFO-ORD","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.??\u0098\u00ad","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir got another flight. Thanks you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can you help me reroute my trip?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for update http:\/\/t.co\/K7uBOTMr1r","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yes. Luckily I was there.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir + @twitter  = outstanding customer service!  Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways You are 0 for 3 so far in on-time flights on this vacation.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks ???\u0083\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I see two flights with two seats in the morning can we get on those","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways IT HAS BEEN FOUND THANK YOU","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica fav airline","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir great job and great service in and out of SDF this weekend during the winter storm.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I certainly hope my LA \/PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've just received the ticket. Thank you for your help","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir versus @JetBlue \nin Customer Service?\nWho will win!\nFor Me @AmericanAir is a convenience to a trip to Cali <3","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Here you go https:\/\/t.co\/oM1vIEg74a","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united so is the ^JJ standing for Just Joking?  I am not finding the humor.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life  http:\/\/t.co\/sbEhi46bMk","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 2 hours on hold. Still no answer. Horrible.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir done. Sorry, I thought I was already.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm also a mosaic customer and fly jet blue ALOT....","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue awe you guys are great can't wait to travel with you again soon!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight, and still charge me $50 and 10hrs?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue me again :) you don't have ABC on Inflight TV, do you? (If so, what channel? #SharkTank is on!)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United is the worst major US airline.  More proof: they're boarding the plane with the outside galley door open in 0 degree weather.  Wtf?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Okay, thank you for your help :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United can you help me get from IAH to SFO earlier tonight?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  I sent a email to customer relations and I will be calling tomorrow.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Is flight 0769 out of LGA to DFW on time?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue who's running your tweeter using the word fleek?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"??\u0098\u00a2??\u0098\u00a2 RT?\u009c@JetBlue: @Peaches275 Oh no! Unfortunately, the code must be entered at the time of purchase in order to qualify for the points.??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your chairmans phone is down. what other number can i use?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Now Covered by Bank of America (JBLU) - Dakota Financial News http:\/\/t.co\/WOwxhpU5qv","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica your inflight team makes the experience #amazing!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it's the poor customer service that I have a problem with!!!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue its a wonderful thing!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you for the response, we got it resolved at the counter.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways literally the worst flying experience of my life, and I have flown a lot","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed \/ Cancelled Flightled \/ etc!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I?\u0099m having trouble adding this flight my wife booked to my Elevate account. Help? http:\/\/t.co\/pX8hQOKS3R","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'll be impressed if I actually get a response! ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair#SWADiversity We are ready to be inspired! http:\/\/t.co\/S3EsW5AgUm","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how does one book a ticket online and put it on hold?  Does that require that I pay for the ticket?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue - looking forward to it when we finally take off.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir right on cue with the delays????","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes, please #companionpass","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways Thanks so much for ruining my vacation. I really couldn't have done it without you.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united i need my confirmation number! Can you give it to me?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http:\/\/t.co\/w8MTmSP2RY","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united received hotel but no food.  Also email for 3750 miles.  Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the epic service on 863- always a pleasure- outstanding crew http:\/\/t.co\/trqlpeinzW","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Only way to fly! #Elevate #Gold","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Looks like they came through. Thanks again for the help.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue how much for a trip to a warm island @SamChampion http:\/\/t.co\/N3SUIip0VW","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 705. EWR to FLL","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sure, please follow me so I can do so?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir tell me you can get me to ABI earlier than 8 pm tomorrow","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Can someone please answer my call. I have been waaaaaaiting!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.?? Always! I adore American Airlines!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight attendant Wendi on Flt 127 on 2\/17, Newark to Orlando.  ???\u008d\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question.  JetBlue rocks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for letting us know. Hoping for no more delays!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Great, thanks. Followed.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces.  Ur fired","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir no flights to HRL :( is this a limited route?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue seriously?? What is going on?! http:\/\/t.co\/mTHM9waObu","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways tell reservations to rebook me from 5080 to 5129","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again.  Won't change our flight. Can we go now?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/pr3OeBC2N2?? lol wut?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks Yup I'm all set.  It happens.   SLC ground staff were prompt,  helpful and courteous.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/M2wSg2olgo?? -_-","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united landing in anchorage, then on our way to fairbanks! http:\/\/t.co\/FjkvQMbmaS","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir and thx for not responding","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir are you hiring for flight attendants right now","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - answer the phones.  Trying to change a reservation and haven't been able to get a human to pick up in two days.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue with the free wifi #impressive #FlyFi http:\/\/t.co\/T1RYpzEBc8","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you guys are awesome! Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you follow me so I can send you the info?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica do you miss me? Don't worry we'll be together very soon.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Am I allowed to carry on a suit bag and carry on bag? My suit bag will hang like a jacket would. It is soft sided, 48\"","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/MB0hVfqB1t??-see what ihop started ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I looked on the email chain and there is not one","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united landing in Chicago - saw it once we were already airborne.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Please bring back RDU to FLL direct route!  I noticed it is missing starting in Late Flight August!  The flights are always packed!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways you can help by now finding my baggage!!  Reply to me ASAP with who I can direct details to.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  is there a route to flight from Mexico City to Chicago midway using your services?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways charged my card 11 times for one airline ticket, now card is on security hold","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways link didn't work via Mobil.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway?  We can't hear the pilot","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir booked the 8th.... Save me an emergency exit... Gotta stretch out","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is there an additional charge for a golf bag with clubs , shoes, and golf balls, if that's the only piece of luggage you check?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your social media team just said \"sorry\". Thankfully submitting a complaint got resolution from an amazing rep who called.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir no flights to HRL :( is this a limited route?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks to supervisor Miriam who provided me with great customer service. #finally","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i've been on hold since 11:30pm  need to reschedule my Cancelled Flightled flight for a morning departure tomorrow.  please help!!!!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on the DL, send Ethan some new pants and some \"white revive\" laundry tabs. He's a great guy, good crew, he's just, err, single.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united free booze for the Bach party would make it better!  ORD-->MSY #Delayed #Again   We will enjoy either way.  Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https:\/\/t.co\/mWpG7grEZP","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL?? that's why you're bae ?\u009d\u00a4\u00ef\u00b8?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir myself and 2 others","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Can't view seat selection\/change seat for flight tomorrow. Can you look into this?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir much respect!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back.  Thx! ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir got mine!  Just in time for the wife and my 15th anniversary!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I can't. I don't have acces to a phone rn. My iPhone broke. :\/ would rather change it now then Late Flightr.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Can you give me info on Flt 681 out of BDL? I see it's Cancelled Flightled.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united which is why my next flights to Miami will be on another airline.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways depart from where? It departed PHX and was due to land at DCA around 8pm.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 795 to Austin","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir this is the biggest joke of #customerservice I've ever seen from a  ??\u0088\u00ef?? brand http:\/\/t.co\/XHSUUpHeZe","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I responded. Your info different than your customer service line","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Tomorrow wouldn?\u0099t have been soon enough! Thank you for the info!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir two were non revs, right?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I think we both have the same status (nothing). I think there was a bug in your search system.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united [checked in + boardingpass w\/no checkin bagage] guess i'm all set. :-)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways If I am traveling with an infant in my lap, is there anything I need to do to notify you?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united in fact he received my boarding pass","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you ???? standing in line now!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways don't think you guys could mess things up any more.. Never flying with you again!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir :( Thanks for the opportunity...","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united tremendous. What would you recommend?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http:\/\/t.co\/pKy7ZhnNRH","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir What does this even mean?  I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Still on hold. Way to suck.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you. We are signed up for notifications. We shall watch and wait! ??\u0084\u00ef?\u008f\u00e2?\u0084\u00ef??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @Leopolds_IC  No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue on flight 622 from Nassau to JFK. Not showing Cancelled Flightled yet but assuming it will be? Any info?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united are there any upgrades avail to get us all on the same flight","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I will give it a couple more weeks. Thank you.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  my flight was #3729...but I left my phone on the plane or the shuttle :(","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue dropped 3x in past hour","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue will we be able to watch the Oscars on our flight tomorrow?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! Much appreciation for your help.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @JezzieGoldz club Virgin is bumping in New York http:\/\/t.co\/HaQc7GDg7c","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http:\/\/t.co\/5Db9eSBNzG","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united No thanks.  Took care of it when I called","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has the best customer service!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up.  #neveragain","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir your message was delayed I just responded","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yes, thanks I found those, didn't see the gray tab at first :)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/5fmipW9dhi","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for the confirmation.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and now you can't even accommodate us by letting us fly in to another airport?! Horrible service for your fault!!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http:\/\/t.co\/9bzqZQx8DC","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route \nhttp:\/\/t.co\/6RLz0EBk2X via @usatoday","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ?? Been trying to book a whole new flight since 2 hours!! what is wrong with your website?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir did you guys get rid of the functionality on http:\/\/t.co\/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir bag in possession but no clothes in bag??","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do you think snow in boston on 2\/24 will effect my flight?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"http:\/\/t.co\/EIw2sYb8Fu roberts&s=1 @AmericanAir","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 's free wifi on board is the best thing that's happened since sliced bread","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Can you help with a seat assignment?  5 people flight 694, PHX to HNL, seats are split up.  Anything you can do will be great.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue on the plane now!  Hopefully no longer at the mercy of the playlist!  Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  what is the status on flight#122 STL-AUS?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/cRFrwpc1Sx?\u009d\u00f0??\u0082\u00f0??\u0082\u00f0???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir and thx for not responding","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Will 2396 be Cancelled Flightled tonight?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http:\/\/t.co\/lZFGUTxIYN","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks, it's for next weekend though so my guess is it will only go higher.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your \"customer service\" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss holy fuckinf shit","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https:\/\/t.co\/64kN6GEEP8 #TrueBlueLove #travel #business","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Grand Budapest Hotel #OscarsCountdown","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I just hope that pilot had a good day off","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http:\/\/t.co\/4SFpcbyy9m","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine Congrats!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir gimme","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways skys r sunny air is cold I can't wait to get to #CLT","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I can DM it to you, if you follow me","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways question, friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/WEZUMDimYF","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways #555PHLtoSLC this is happening now.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United #767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http:\/\/t.co\/uPocMmuLUN","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hey! think someone could meet me with my book when I arrive at @loganairports at 10:30? It's yes please #amypoehler. Oscar took it.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi guys. I submitted a request for ticket\/hotel reimbursement for a delayed\/over night stay coming back from the Dominican. Help?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Is there a phone line to call into that isn't being affected by \"bad weather\"? Trying to book a vacation, here... ???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue, I normally ?\u009d\u00a4\u00ef\u00b8? you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I changed my flight through St. Louis. Thanks for the reply though!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 1917. Thanks for the 5 hour layover in LA too???? Icing on the cake. At least your staff was courteous and helpful.. Not #unreal","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways attempting ckin for flight on 2\/19 all day, site unable to retrieve details.  Called twice and disconnected.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways If I am traveling with an infant in my lap, is there anything I need to do to notify you?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Is it possible to redeem miles for one part of a round trip itinerary without having to book two separate reservations?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  no thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Can you do me a huge favor?!???\u008f\u00e2\u009d\u00a4\u00ef\u00b8?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help???","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir don't worry you won't steal my money again","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thnx for the info","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think\/do now?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/Xf9MPnAaJE","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir and Carol Thrower are passengers. Fort Lauderdale airport.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united SATURDAY this morning Man dies from Ebola http:\/\/t.co\/hXVVIS0VWw","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica when can I book my flight to Hawaii??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you thank you thank you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please please please answer the phone. . .","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Is it possible to earn Dividend Miles for a passenger that is not me, even if I am purchasing the tickets?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue tell the truth - this is a pic of your social media community managers isn't it? http:\/\/t.co\/e2AXlqzWvh","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Yeah, we figured it out.  Thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???? \"@JetBlue: Our fleet's on fleek. http:\/\/t.co\/K66SRFnw77??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes. Thank you. Oct 25-oct 31","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"JetBlue reading the NYTimes. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/lvIrTDtqly??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways but it's not their fault, because their policy says they at least got us to our destination. Really?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir want go from New Orleans houston see my dad at md anderson can you help me out","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http:\/\/t.co\/2Boh2Mh3cb","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir THANK YOU FOR ALL THE HELP!  :P You guys are the best.  #americanairlines #americanair","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united For those playing along at home: http:\/\/t.co\/2b4bDTldX2","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir According to TV passenger interviews, the landing was far from \"uneventful\" with heavy (panic) breaking to","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Like http:\/\/t.co\/VPqEm31XUQ","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w\/flights!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir LOVE IMAGINE DRAGONS  SO MUCH I EOULD DIE IF I GOT TICKETS","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http:\/\/t.co\/rGYwJBbhm4","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for the vague canned response that doesn't address the issue!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is that @MurraySawChuck","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @erickofiejones how long are billing cycles","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir   Thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir reference #: 261093929756","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you suck and you ruined my day. And my vacation isn't even until June.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please keep Emily at you gso airport ticketing on staff she is amazing","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thanks! Sent you DM re: baggage issues.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http:\/\/t.co\/rMZNIVGmg6","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you so much.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no chance in hell. I'd rather walk. Worst airline ever.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :(","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w\/o it but I appreciate the support. $50 voucher + $50 for essentials.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Great - thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too ??????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why do I have to go thru the details of the flight I want w\/ the recording to then repeat ALL when a real person gets on the line?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hey I left my favorite blanket on the plane bring it back home to me:-(","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Just a thought!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @TSA JetBlue never disappoints !","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways lol me too","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways \nGood news, we got fixed.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir um no just hanging out what?\u0099s new w you?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ok thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2\/2)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks. It is on the same ticket.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you're good. Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks! We would like an apology and a full refund. Please confirm when we will receive.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I know where that is! Alas I live far, far away now. #Books","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Keep up the great work :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  Brazil to volunteer teaching english & spanish to Poor children so they have a skills to improve their chances of a better life.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue captain \"takes as lot of muscles to frown but JUST A FEW TO SMILE. Y'all ready to go flyin?\" I mean... Now I am!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you Cancelled Flightled my flight due to \"weather\" when others are flying out just fine.  No compensation, no resolution.  Incompetent.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hello Good afternoon how are you, I need know how much flying for summer from june 13th.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for taking such good care of my luggage... http:\/\/t.co\/PIvxean3jY","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights..","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http:\/\/t.co\/CnctL7G1ef","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Can You please help to save my daughters life @JetBlue for details Go here @Help_Lindsey","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #kudos! And we're done and heading to warmer weather!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http:\/\/t.co\/BVfAxDUBAQ","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you. Great tool","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I Want a Plane dad","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  flying Southwest for the first time to LGA with a layover in Atlanta!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Update please on why flight 2601 continues to be further delayed","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you for taking good care of people with ALS! http:\/\/t.co\/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi ?? just saying. #ScienceBehindTheExperience http:\/\/t.co\/FGRbpAZSiX","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united all day travel. #swag #ijustwanttosleep","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport Late Flightr?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what are the chances of one of your flights leaving at 6am out of Newark nj being Cancelled Flightled tomorrow?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir weren't too \"sincere\" when you Cancelled Flighted my flight and made me drive 17 hours to get home..","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united plus what about food? And taxis?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #OrthoDoc on-call to in-flight! Glad to have been of service!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir- ...was only less than 3500pts, but it helped. Had PartnerRewards incoming, but not fast enough to keep pts from expiring.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United Bringing your \"A\" game with premium cabin dining. Nice! https:\/\/t.co\/zgOQoxjBQY","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great trip today!  Thanks to the crew flying us home, they were fantastic! http:\/\/t.co\/sk6W9XQaQB","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http:\/\/t.co\/8qsQMM7KF2","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is the best. Case and point. https:\/\/t.co\/ucVnilMb4x @ryand2285 #HappyBirthday","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Yes, please.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Keep the flights cheap and early\/on time and you are good. Flew @AmericanAir  and Cancelled Flightled my flight 4 times last month. United>","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir that was supposed to say \"boo\" not book. booo.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you can't beat jetblue in space's matter http:\/\/t.co\/NRpWmGyv3e","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue any idea when November-December 2015 travel opens up?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @travelportland welcome to Portland. Sun, Mt hood and Southwest. http:\/\/t.co\/y3SAHVX3Zk","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Is there lack of communication\/competition between the American and the Air by any chance?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no. come on.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Stop this madness RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/7x9uSbj2FV","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united UA6357 needs de-icing! Stat! We've waited our turn...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance.  #NeverAgain","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir F5R3ZZ","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways How does flight 680 look? I'm hearing about Cancelled Flightled departures from @Reagan_Airport and I'm about to head into it","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir dmed back","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @travelportland welcome to Portland. Sun, Mt hood and Southwest. http:\/\/t.co\/y3SAHVX3Zk","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is ??\u0098\u00a2","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Southwest Airline is THE way to go!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 2:55 tomorrow from RIC to BOS. Looking good or am I better rescheduling?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules.  help!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 ???\u00a0\u00f0?\u0087\u00ac??\u0087\u00a7???\u00a0\u00f0?\u0087\u00ac??\u0087\u00a7???\u00a0\u00f0?\u0087\u00ac??\u0087\u00a7","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - trying to track down backs for two of my attendees #help","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science  #ANAmarketers","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Wish you allowed http:\/\/t.co\/0pDNtGBXC6 to access you site for awards tracking.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows \"On Time\" not \"In Flight\". Thanks.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair so I saw the promo for A-List when I was on a plane this Monday. I fly two more times in the qualification period. 1\/2","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica Well, I didn't?\u00a6but NOW I DO! :-D","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Beautiful, thanks a ton!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united he is so excellent and so reliable :) #happycustomer","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica hahaha ???\u0082@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair *any site*?   gmail, facebook, etc.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You must follow me in order for me to send you a direct message if that is what you meant.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I guess I have to redo the Flight Booking Problems. Ugh!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways & @AmericanAir what are your weight restrictions for carry on luggage? Can find measurements but not weight restrictions. TIA","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is the best!  Can't wait to use my travel bank $ for a FUN trip.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why is the buffalo flight so Late Flight?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways so I still need to stay on hold? http:\/\/t.co\/04SDytT7zd","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united New Apple cr\u00c3\u00a2pe, amazing! Live from UA1207. Really nice crew too.  #AmericanAir has biscuits, UA needs them 2 http:\/\/t.co\/gZ9GqDT7Jj","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you guys rock!! http:\/\/t.co\/LA397zaoAY","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you. Is there a possibility it will change?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united since bulkhead seats cannot have bags on floor, why don't u reserve o\/head space above those seats? In 1B on UA246 - not impressed","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 2 words: \"staff training.\" What a joke-","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united terrible service for military members and their families. #ridiculous #UnitedAirlines","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways sadly they've tried that and airport agents?\u00a6no flights so they're stranded at PHL. No chance of a hotel for them?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just leave certain things to the kids.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united this is atrocious customer service.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica plus you've added commercials to the experience... tacky.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I  would Buyer beware","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http:\/\/t.co\/vC6Keulg2J","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80\u00c2\u00b0 in MoBay!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/aJM3BhJVaa?? #foh","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings\/interviews for my client","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @paigeworthy : page United values your tweet b\/c it's so rare that they receive tweets complimenting their service...most are fake.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we have seats.  on phone Iwas  told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica ...Please come to Minneapolis St. Paul!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united tried calling too, but w\/25 min phn wait means we'd miss options anyway","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost!  You NEVER get it right.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain\/sleet on ride home.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir worst air line ever, you have no compassion of the handicapped","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sign me up!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you need to follow me I order for me to DM....","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir give this guy a raise....great start to flight from AZ to MKE..","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir booked our flights this morning. Can't wait to move about the country.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm a UA 1k. I think it's @iamtedking who was looking for help","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir DM sent.  Thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united trying to get a customer service agent.  Just landed in SFO.  Can't fly with 3 layovers with 3 kids!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please....can I have the last tickets for me and my best friend to #DestinationDragons http:\/\/t.co\/eQqi1nfSZh","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"*On the brink of bankruptcy. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/01ldxn3QqQ??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http:\/\/t.co\/F4Tp0dAwbd","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Power Moves RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/t9s68korSN","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir done.0","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would fly somewhere hotter then here. Puerto Rico here I come. Lol","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Hi-i have a travel question. Could you please follow me so i can dm you?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue When are you guys doing a dualcam with @RedReserve ?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue expanding!  http:\/\/t.co\/Kk6EixifP5  #Nantucket #Aviation","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways made it.. Never ran so fast in my life","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united landed in Boston at 9 last night.  The 15 hours of traveling was rough tho.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united love the new 1st class breakfast!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"^CB how do you know? @SouthwestAir","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ok. I just submitted. Thanks for the opportunity to give feedback.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir good to know NOW!  Three sets of travelers in just 20 mins standing here waiting for mins to pass by.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thx off the response, finally got through the 45 min wait and talked to someone.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united did not get names...Dallas flight and Chicago","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you. We are finally at the gate.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir So much for Status, EP and 1.5 million miles.  Revenue First class ticket and Im sitting in Coach thanks your rude CS staff","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Oh yeah? RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/FTv2NWWQF1??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @dlewis2412 Sorry! Please ask Inflght if there is an open seat you can move to.?? Will do!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http:\/\/t.co\/obqIro1bUJ","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on hold for 2 hours. You know what just keep my money","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event.  Sent to three gates in the night","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through)  Appreciate it!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue haha. TY. Do you know what time that lane opens at Logan?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Is there a way to get  a copy of Feb's edition of Hemisphere\nmagazine with out flying?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Marks 15th Year With 'Bluemanity' Plane Design - http:\/\/t.co\/E5NaxBUe4s http:\/\/t.co\/KlxivnbCYh","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks. It is on the same ticket.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I made it! Thanks for the help!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  anywhere... away from this snow globe to warmth sand and palm trees..","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir so was there a winner for #DestinationDragons ???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir pathetic service","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"THE END: RT @USAirways: Reminder: From 2\/28, we?\u0099ll be tweeting from @AmericanAir. You should join us: http:\/\/t.co\/NBpCJCpEW9","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight  Having to drive 10 hours now ??\u0098\u00a2","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir -17mph winds and would do anything to be in Florida right now.. help a sister out!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do you have all winners for @Imaginedragons #DestinationDragons","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @suntoshi I still like you united airlines","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Ricoh Smith at BOS provided oust and service","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways glad people can put their coats in the storage area though. It would be super unfortunate to leave those on the floor","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood  love all three but you really can't beat the classics!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue who do you think is gonna win Mayweather or Pacquiao?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir the 5:50 is sold out too?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can y'all develop Ding for a chrome\/Firefox browser extension? That would be swell","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is the trueblue site broken at the moment?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue got it. Thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you outline the policies for both scenarios?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'll DM you.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Exhausted & frustrated! Link to a FB post abt my travel issue https:\/\/t.co\/LaRKC8vc4s","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Make the world a better place: Visit an elderly relative.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and that you can choose the same seat for free after clicking 100 buttons.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir discount for three delays?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.?? Me and JetBlue are #BFF ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying.  Supvrs at iah extremely rude. #poorservice #travel","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir THANK YOU!!! ???\u008d\u00f0??\u008d\u00f0??\u008d\u00f0??\u008d\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your \"complimentary\" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united received my bag. I appreciate taking care of the matter and following up!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @SSal thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways DCA to RSW at 8:30am Cancelled Flightled.  Rebook to Charlotte Cancelled Flightled.  Can we rebook selves online???","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Did you find out where it is? Thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 ???\u00a0\u00f0?\u0087\u00ac??\u0087\u00a7???\u00a0\u00f0?\u0087\u00ac??\u0087\u00a7???\u00a0\u00f0?\u0087\u00ac??\u0087\u00a7","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @Truthh4 they didn't give you the wifi password? Smh","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight??\u008d\u00b8#sfo","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united same day flights","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united still haven't received a response. Please direct message me for my contact information.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir origin\/destination\/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ... What's going on at @PHLAirport ?!  I've been sitting at the gate for 45minutes.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united kept me watching the safety video for the first time in forever. Nice job ????.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks, we did.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no I asked. Either way it doesn't make the flight less delayed.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http:\/\/t.co\/IMRLAu77iH","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Got a call. Bag is to be delivered tonight. Thanks for your reply!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  I heard a rumor flight 898 was Cancelled Flightled.  Is this true?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Changed flight from BNA to 2\/20 ahead of weather. Slammed me with cost diff because \"no weather advisory.\"Really!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http:\/\/t.co\/vC6Keulg2J","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Not for the dates or destination I'm headed ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO Battles to Appease Passengers and Wall Street - http:\/\/t.co\/E5NaxBUe4s http:\/\/t.co\/E1Mex0t6Q5","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir haha...yeah i did, just making a joke","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http:\/\/t.co\/rtQyjCvTQ3","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Will you be issuing an exception policy for Denver for this weekend?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I had one interview I was the last person what does that mean?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Gracias... appreciate that!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir if i want to change my flight due to weather conditions in Dallas this weekend, i should be able to cover change fee with miles","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Great thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 6533 ORD to DCA","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please help http:\/\/t.co\/t5mRj5Yw6I","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Great service from PBI to HPN! Thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hook me up with a free trip to Barbados and I will tell you the secret beaches to see","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @courteroy LOLZ. \"On Fleek\"","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@united: Looking for a reason to travel? #quote http:\/\/t.co\/GGuIg3t28z??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united incompetent\/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yo, you need a new website really badly. This day and age...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united amazing hospitality and helpfulness from Anthony Lastella. Great staff ???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u0088\u00ef?? def flying #united again.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united appreciate the sentiment and you were able to get me off the ground;still missed connection","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Lady at B1 ABQ for 5347 on 2\/23 was of a great service to all among several Cancelled Flightlations","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Okay, thank you for your help :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united +the plane.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue You just don't get it.  It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Today is going to be the day, I can feel it!  Thank y'all for your support throughout! We're coming home Nashville! #Octavia","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just now but no general announcement","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir would love Tix for Velour show-entered every contest and still haven't won :(","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hubby made it by the skin of his teeth!   :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you please DM me? I have a question for you :)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight booked! Heading out to California with the @WikiPearl team for  @NatProdExpo on March 6-8! Can't wait! #ExpoWest","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways have checked all day.  CHO needs added.  Please evaluate.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really?  A global company?  Help!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did get the email. Thought i wasn't supposed to reply to those????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue knew that ... has to be done at the Gate correct? If so what time does gate open","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir im tryin to book a flight but cant get ahold of anyone!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @BrandsSayingBae well here we go","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when will dates to fly go past August 7 2015?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 6am Austin to JFK","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways followed!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http:\/\/t.co\/mWBk68k0A3","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's done.  If you do something to make up for it I'll tweet that too.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways \/ @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http:\/\/t.co\/6tz6imqZlG","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Great, thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w\/ no explanation. Now flying middle seat to CHAR instead of Memphis.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Can I do the same thing as changing a ticket by Cancelled Flighting my current ticket & buying a replacement online?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport\nLots of info available of #winterops","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #jetblue #sofly #wish #firststari seetonight http:\/\/t.co\/pyJAoayNx6","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sorry for my misunderstanding of the term, but what does that exactly mean?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  @DENAirport United 787 in snowy Denver. http:\/\/t.co\/w1AaKJumXA","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I have a flight in Saturday from MCI to CLT and there's heavy snow predicted in MCI. When will u allow for changes?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united refund?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @beantownmatty Sounds like a date!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/MB0hVfqB1t??-see what ihop started ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united be  \"Chicago's hometown airline\" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/ar0VayLmFc?? Really Jet Blue? Lmao","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http:\/\/t.co\/1XdLbiBClP","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I'd love to know what your policy is for damaged luggage.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes, with about 20 minutes to spare.  FYI - your employees are amazing.  Keep up the good work!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir beautiful view flying into San Jose, CA this evening http:\/\/t.co\/SxVaGbRTlI","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Bruh ?\u009c@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Every time I try, the line is disconnected b\/c the system says you have too many calls. Glad your screw up matters so much to you","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"As soon as I can, sending my son home with you Saturday. @JetBlue","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Would have had to fly real far south, huh? #WinterWeather #Brrr","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue since high likelihood of snow at time of flight tomorrow, any chance I can rebook for Sunday?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL  and PHL to Israel?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http:\/\/t.co\/8WBzOrRn3C","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir could u put one here in Baltimore? http:\/\/t.co\/vLCI2KV1IP","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 12\/13EWR-LAX UA1151 my seat\/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue can I switch my seat for my trip on Sunday?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional\/nice. Pat her back.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thnx ^LO :-)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @_justdippin_ drops a new video off the upcoming project #TheTakeover, produced by YpOnTheBeat https:\/\/t.co\/IKQBdZA7TN RT","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Cool. Thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Oh trust me. I am in love. It is so beautiful!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Please follow me.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I didn't make a reservation yet. It's about changing name on my dividend miles account","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can you priv chat to help chairman reroute","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for the quick response but I cannot dm you until you follow me as well","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Super Spring Tides and ?\u009cTide of The Century?? Drawing tourists to French and U.K coasts:\nhttp:\/\/t.co\/gXdqORtsS0","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Well, I fly into Huntsville, AL. But I'd take either Nashville or Birmingham too!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 657. My daughter Candice and I are together with her baby.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I need your help but no one will pick up the phone.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss holy fuckinf shit","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united truly the WORST day of flying I have ever experienced...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair Yes to the iOS. I'm running iOS 8.1.3","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW\/ORD? Huge !!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sounds good!!!???\u0099\u00f0??\u0099\u00f0??\u0099\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways me too!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http:\/\/t.co\/CSddCCMvbD","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir retiring with my hubby and it's our 25th wedding anniversary this year! Companion pass please!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  Not blaming Jet Blue.  This wasn't weather. Can't have planes in the air and runways a mess. That's a disaster waiting to happen.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united false.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/Xf9MPnAaJE","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Oh I will. #Disney bound. #workhard #playsoon","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I?\u0099m getting an ?\u009cit depends?? vibe. Fair enough!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons any info on #DestinationDragons ?? me & @sammi_jon3s need to know..","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I clear that folder regularly and JetBlue is white listed so it never got to me.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @KyleJudah be responsible for replacing it","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am  stuck at the airport. Do you guys compensate for this?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can't wait! Thanks for the response!?\u009d\u00a4\u00ef\u00b8?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir made it!  Thanks AA!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp:\/\/t.co\/3fq3XElbOn","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! Excited to be working with you guys!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you finally got our bag. Customer services reps were wonderful.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir  nvm my bad it's been an hour and a half #thanks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Flight 280","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Yeah I have! I'm on it!! Looking for specific dates - I will just keep checking daily for a fare drop","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today.   #newamericanairline #cheapslogannotmotto","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it eventually arrived. just seemed really slow. :)","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue got txt  40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w\/ dpt gate change. Then 9:04 dpt for 7:40 flight.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is that the flight for tomorrow?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue can't book a flight because of outdated, forced opt-in \"Verified by Visa\" nonsense. Help a girl out? I just want to get to @sxsw","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united look at this beauty ???? dc-10 united airlines ???? Hope you like this beauty ???? http:\/\/t.co\/NS1aCFqCdQ","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united stop picking on us #CLE http:\/\/t.co\/VTqE8m1L3i","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely!\n\nhttp:\/\/t.co\/wDyEkVB1Ze","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Flight # 604. Thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really?  A global company?  Help!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http:\/\/t.co\/FuCHZRZjg5","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! ???? #southwest #southwestairlines","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3\/27-4\/2","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue still waiting for bags from flight 26. It landed an hour ago.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir safety back in Dallas!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United so what?\u0099s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i have been patient.. especially the first time. i will never fly with you again","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf \"Breaking Barriers To a Clean Energy Future\"","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hi when will your next set of flights be out for next year from Dublin???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http:\/\/t.co\/oTTy5rYMzD","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what's good with a Miami terminal?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Looking forward to using Passbook when I fly  @SouthwestAir in a few weeks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united done just now, thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is the worst!! Still haven't left.. Everyone missing connections.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir great flight got us back on time!  Thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks, we did.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/HovuAIsG16?? WTF ???\u0082\u00f0??\u0082\u00f0??\u0082\u00f0???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  Great customer service again. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you guys are awesome... #dontchangeathing #luv","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir sorry so Late Flight, responded to your DM.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @cflanagian she's on to something","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @erickofiejones how long are billing cycles","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just added one. Ty","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir listening center is open seating just like on their planes. #RaganDisney","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http:\/\/t.co\/TkVCMhbPim","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir How do I retroactively add previous flights\/miles\/points to current rapid rewards balance?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I hope not to see the same issue on my return flight tomorrow","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you are one great airline ?\u009d\u00a4\u00ef\u00b8?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Giants and Virgin America. A match made in heaven.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Beautiful, thanks a ton!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you're missin the point! There was no \"weather\". You're lying! Seats was broken. But u claim \"weather\" to get out of hotels. Classy","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you, you too!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united mechanical issue. Looks like they got it fixed! Thanks for your concern.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you assign seats","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I cri","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a ?\u009cgay wedding?? #boycott","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir replacing @vitaminwater with beer! Bravo!???\u008f\u00f0??? Cheers! ??\u008d\u00bb??\u008d\u00bb @Leinenkugels @DosEquis @FatTire","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M).","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any update on this flight?It's more than three hours delayed. Thank you.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is amazing how hard is to talk with customer service! !!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ??","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue don't worry, I'm gonna share with my row! ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Not necessary.  I am confident the excellent in-flight staff will make the appropriate report.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Waiting on my flight right now, thanks!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you for the apology","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways My flight was Cancelled Flighted Saturday. Why was my luggage not at the airport? Today, I'm supposed to have it delivered. Pathetic","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth, AUSTRALIA? Thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir a guy try right...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir never lets me down!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue this makes me happy. I hope these aren't empty promises.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what are the chances of one of your flights leaving at 6am out of Newark nj being Cancelled Flightled tomorrow?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thx, just sent the DM","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Great, thanks. Followed.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you're good. Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I6EP18","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Does anyone ever answer your phone? #poor","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united If you have had any issues with  United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm strongly considering taking my business elsewhere. #UnitedAirlines","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united This is NOT a local UNITED number for Malaysia   0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Flight # 604. Thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I can't call right now. My baby just fell asleep.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @NTrustOpen can i go  #GolfUnited","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons  Did they pick someone for Destination Dragons?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Do you have a phone Nbr for Refund Dept ?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Spent most of the winter in NNY with Mom,  JetBlue will take me home to FL via BOS on Mon. Miss hubby, kitties, warm #countingdown","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united okay - thanks for your help, JT! I appreciate your time!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http:\/\/t.co\/2qJbCv5jzq\" #southwestairlines","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said \"unspecified error\" and to call SWA","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Airline trouble this winter & not getting good customer service? contact http:\/\/t.co\/aQjn4HwNaC  we negotiate resolutions for You!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your \"fine print,\" haha","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Group Cancelled Flights close to a thousand #flights Monday http:\/\/t.co\/v1RADYKEP2","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http:\/\/t.co\/ahlXHhKiyn","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Got it, thanks. Any insight into what will happen tomorrow?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ??? :-)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir.   50th Anniversary on April 10th. Still. Sweethearts.  Companions.  Lifetime.  Sons.  Families. Love.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I love you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways The help\/complaint forms on the website can be used only if the matter applies to an actual ticketed flight","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways its fine. \n\nJust wondering where my money went...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue this is enough for me to stop flying JetBlue.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united for the record- Rozana at Newark was lovely and helpful. #choosekind","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@united: @Addair  We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us & DM your confirmation. ^CP?\u009ddone thx","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I love this graphic. http:\/\/t.co\/UT5GrRwAaA","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I appreciate your efforts getting me home!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir   Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've been trying for 4 hours to get hold of someone.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http:\/\/t.co\/1yWXRfn0Gr","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ok. Thank you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  please start flying to Guyana soon","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united received hotel but no food.  Also email for 3750 miles.  Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways u guys suck","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Airline trouble & not getting satisfactory customer service? contact http:\/\/t.co\/aQjn4HwNaC  we negotiate resolutions for You!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Update please on why flight 2601 continues to be further delayed","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways experience exceptional service from Cherry at #DenverAirport.  #GreatService. #professionalism","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Dang, if only practice was an hour Late Flightr today...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways it was customer service like I have never seen before!  Kudos to your organization.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Your policy needs a serious revision for babies.  Fortunately I have choices and choose @Southwest from here on out.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united worked out after all. Thanks for your immediate reply!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you please make sense of the companion promo? How to we set it up?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons please help me and my best friend get tickets to #DestinationDragons we have so much to thank them for....","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight.  NWS issued storm warning already...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways BF has been stuck in CLT all day. Is the lounge offering free \"This weather sucks & we all want to cry\" tequila shots?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http:\/\/t.co\/FRd0cAy6DA","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue on flight 622 from Nassau to JFK. Not showing Cancelled Flightled yet but assuming it will be? Any info?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the follow up.  I appreciate it.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways finally rectified my flight situation! Thanks again","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I do! The best airline wifi ever. Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I understand why the pilot would get on the plane but why 1st class?  There were 5 empty coach seats near me?  I'm a Premier 1K?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir as of now, will do my best to never fly w\/ #AmericanAirlines ever again. Y'all have made this a day to remember.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir tried online and told I must call b\/c of modifications to my reservation. Been on hold for almost 2 hours.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"But expect no help from ->@SouthwestAir <-.  Our flt was canx at the last minute for \"weather.\"  We flew home on weatherless @united.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http:\/\/t.co\/xmRvR4lGEg http:\/\/t.co\/wJoc9f14SU?\u009d@tori_leggieri","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no thank you","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united will do. Just need to get CVG.... and my bag too. Thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways worked w\/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons please help me and my best friend get tickets to #DestinationDragons we have so much to thank them for....","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes to more food! Add some gluten free options while you're at it","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks! I just sent a few DMs.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue so yesterday a flight I wanted to Chicago was on sale within my points range and today it isn't. Any way you guys can still honor","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue it says it is now 9:58 you owe me","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I was not the one traveling. I was asking for my sister who was waiting on my nephew in Midland...flight eventually landed","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir kids on a mission trip from Lasalle stranded in orlando area,  they can't get back to Bos or PVD till WEDNESDAY?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would love to go to the #DestinationDragons @ImagineDragons show tomorrow in Utah at @VelourLive! I've been trying so hard.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united My favorite way to travel! Thank you! http:\/\/t.co\/vGN2X1ckg0","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any delays today @CAKairport to Orlando?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue when will you release flights for February 2016?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir love..luv the addition of the passbook option.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is a joke. Stop losing my luggage!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 10+ people pre boarded\nOnly 1 needed a wheel chair off the plane... Was NOT the case boarding","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 691 from bos to Tampa takeoff 40 min Late Flight","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thanks @SouthwestAir ! #heartlanta","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue would you say a delay is more likely? Thanks so much.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united employees almost seem happy when delivery terrible customer service.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just added one. Ty","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united New Apple cr\u00c3\u00a2pe, amazing! Live from UA1207. Really nice crew too.  #AmericanAir has biscuits, UA needs them 2 http:\/\/t.co\/gZ9GqDT7Jj","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir first time flying with you. You've definitely won me over!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @TSA JetBlue never disappoints !","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways hey guys!  Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi there. We?\u0099re flying SWA today. Our son has a peanut allergy. Any way to request the crew not serve peanuts on flight? Thx","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair I sure do. I'm running version 3.10.0","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue still waiting for bags from flight 26. It landed an hour ago.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I submitted a status match last week and have not heard back. Im a delta customer looking to switch to United. Please assist.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Flight 4424 operated by @FlyRepublicAir (N813MA) arrives at @FlyTPA following flight from Reagan National http:\/\/t.co\/OSc9OFlol3","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united DM the conf # to you - did you receive it?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Washington DC (:","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Here is the photo ;) http:\/\/t.co\/VMqUURZUpW","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sister & BIL stuck in Detroit desperately need to be in Florida flying w\/ @USAirways is there anything you can do?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways #success made flight , please thank the crew of 556 great time recovery","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 3763 IAd-Sat. We're on the outdoor track for an hour","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways This is the last time I use your airline. I promise that!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue tell the truth - this is a pic of your social media community managers isn't it? http:\/\/t.co\/e2AXlqzWvh","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue it was at JFK airport right now","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Such a suprise! New vanity kit set for frequent travellers ??? thank you AA! http:\/\/t.co\/fA7Nygn1Ux","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sitting on UAL 683 - a comedy of errors.  UAL is incompetent","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AskPayPal completed. If that's the case then why does it still say \"in progress\" on Paypal's website. I reserved on the 13th.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir i hope i can be apart of the team with this job opening!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!!  Jack says hi! http:\/\/t.co\/BHOOiyT6ZQ","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my mom always said to never settle. If your chips ain't blue, you just won't do.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue plans to offer direct flights from #JFK to #DaytonaBeach, #Florida starting next #February.?? http:\/\/t.co\/oYLlRZQU5m","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Flight Booking Problems flight to uphold my status match.  Do taxes on ticket count as earned status points?  #statusmatch #virginamerica","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways by far the worst airline in history. I'll never ever fly your garbage again","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I will, as soon as I am done with my article.  Thanks!  ~Tom","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Hits New 12-Month High at $17.58 (JBLU) - WKRB News http:\/\/t.co\/XvBjCzlMDA","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united has been showing the same tone deaf video for all these years about how \"wifi is coming!\" Hah.Not before I leave. @VirginAmerica ftw","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1\/2","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir So much for Status, EP and 1.5 million miles.  Revenue First class ticket and Im sitting in Coach thanks your rude CS staff","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica brought it all the way across the country today I see http:\/\/t.co\/TKaUyGcPmS","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Good morning!  Wondering why my pre-TSA check was not on my boarding pass this morning??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united b\/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for the assistance","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Got it, thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @beantownmatty Sounds like a date!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I want to enter the family pooling contest, it says \"by 2\/19\" on the website, can I please enter still!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Very good flight, thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes, please #companionpass","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Number or email? That's the purpose of sending you a tweet? @USAirways","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you reminded me today why I fly @SouthwestAir","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport.  How will you make this right?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http:\/\/t.co\/QRANZImHTr","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir LACMA on Fairfax.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir myself and 2 others","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hey southwest! Help me find a flight from Nashville - Washington DC or Raleigh for under $150 on March 15 please!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http:\/\/t.co\/G3Uy6w28QH","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue i am here - what is your resolution?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks! :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united at the gate! IAD to RDU","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there a resource to check delays\/Cancelled Flightlations out of Love Field? Flying out tomorrow am and stressed about weather! ??\u0084\u00ef??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi, flight 1051. If I try and book a new one way,  flight departure shows up as 3:55pm which seems accurate.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you suck and you ruined my day. And my vacation isn't even until June.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - just talking to customer service @united makes me appreciate you even more!  They could learn so much from you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I may not hit any new status this year, but I?\u0099ve flown several times this year and have tried to book with y?\u0099all every time!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir that was supposed to say \"boo\" not book. booo.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Don't worry, you will! :-)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I have an email that says I have to sign on to the travel bank?  How do I that?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for making sure they hear the message!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight16?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways landed safely everything worked out.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica What is the reason  for the delay of the departure of VX 413 from JFK this afternoon?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight & been on hold all day.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica ?? is flying from Love to Austin now. That is most excellent news.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http:\/\/t.co\/SbA0ARicyq","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sure thing","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I want a hotel room and a whiskey.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue any concern about Cancelled Flightled flights due to the cold weather in NJ Saturday am? Do you Cancelled Flight at 0 degrees?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w\/my son, infant\/toddler, U were great!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how about 3659 YUL-ORD?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you.. Appreciate the response","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir That would be great. Thank you! I'll send it over when you follow.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair three flights with three  check in agents, not enough. #missedflight  back to Jet Blue","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think\/do now?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue can you DM?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I appreciate the follow up.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the great customer service today! ???\u008d\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue It's for me, I spoke with a rep on the phone who suggested I \"Voice a concern\" via \"Email us\" on your site. I did a few moments ago","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.?? #false","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \nThank you for responding...My laptop is in my bag and I need it for work. I am worried. The file code is UTEVGW.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just realized my @AmericanAir advantage number wasn't used for my flight.  How do I get my ff miles?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yeah it happens. The PHX airport has extra long waits all spring long. Something locals know but tourist don't just FYI","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica still waiting to see  @Starryeyes_Dev_  ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir continues to prove to be the best airlines ??\u0092\u00aa","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  traveling 2bwi nMaryland 2morrw any chance the flight being Cancelled Flightled to inclement weather? Any chance can get earlier flight","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yea no worries. I'm just going home to Denver. Not your fault, weather sucks bad.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue - looking forward to it when we finally take off.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair One question.. my wife didn't get the bonus. Should I call about it today?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why are you the ONLY airline that is not flying out of BNA today?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ok should I start looking into other flights?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes I was everything worked out great","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united if guy on flight 1230 follows through on threat to sue because he couldn?\u0099t carry on 3 bags, I will defend you for free.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways Thanks so much for ruining my vacation. I really couldn't have done it without you.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Southwest is definitely my favorite airline to fly! :D","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways this has been the worst trip with little to no customer service","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/826Pkiq5HI","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY?? ???\u008f\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is the greatest airline ever ???\u0095\u00e2?\u0088\u00ef?\u008f\u00f0?\u0092\u00ba #TrueBluePoints #jetbluemember","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ok is I hope thy the Bahamas next","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is Flight 3113 OMA>DEN on 2\/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@SouthwestAir you've got a mess here at DTW but your staff is doing great.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue is there no way to switch to earlier flight to JFK even if I checked a bag?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no my flight plans have been delayed until tuesday due to your computer crash","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have a child traveling cross country...she's 11 will be turning 12 in march...and (cont) http:\/\/t.co\/Enh1keUUTd","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir could you check if there is SWU (typo in last post) space on AA199 MXP-JFK Feb 28th? Thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 1st flight of the morning, flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. #ItsCold","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Can I book award travel on Etihad with Dividend Miles?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir so whats the hold up on flight 4302?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@USAirways thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue love it as always!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Trying to locate passenger that landed 2 hrs ago in @HeathrowAirport UA938. can you assist? Is flight still in customs? PLEASE help","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @T5Sparrow Love it. They're cute","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Will do. I appreciate the response.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #RedCarpet Southwest Companion Pass would be great!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Mad love http:\/\/t.co\/4ojrSDWPkK NYC-","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united man I can't wait to book my ticket now! Thanks JP you're a life sabe","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I wrote down the evoucher number. I got rid of the voucher when I purchased air fair","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir great, thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"No they didn't -.- ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/58B7swRpmq??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united found the flight on @airfarewatchdog","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST AIRWAYS! Follow me please!!!!!???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds...  #Flight7","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica can u help this ??\u0091\u00b8 @FreyaBevan_Fund needs urgent treatment in??\u0087\u00ba??\u0087\u00b82y old battling cancer could u help with flights ????#freyasfund","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http:\/\/t.co\/LoLuWfCi11","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we got it, thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was just calling the Global Services help desk so via phone.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir \"Airport snow removal method #22..\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/7poFSXOjSY","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I just did, how can I DM? Do u have to also add me?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ha ha! Can I get a wake up call at boarding time please?  Large coffee, extralight extra sweet please!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! ???? #StatusMatchPaidOff http:\/\/t.co\/ATfRKp6goY","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united its ridic you cant transfer credit, you have my $400 & youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united For those playing along at home: http:\/\/t.co\/2b4bDTldX2","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I need you to follow back in order to DM.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue not ok to Cancelled Flight flight 1274 tmrw for \"weather\" & to rebook 4 flight the next day when there is flight tmrw night. no compensation?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I know you guys are super busy but is flight 1222 an a320 or e190?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I digg it!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :\/ Not easy for a poor graduate student.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you for taking good care of people with ALS! http:\/\/t.co\/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/RPdBpX3wNd #CheapFlights #FareCompare","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is there a number to call to modify reservation.  Please help. Very frustrating with american and us air merger","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely!\n\nhttp:\/\/t.co\/wDyEkVB1Ze","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hey, left my computer bag, w\/computer inside, in United, filed online report, no response","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue huge fan of great brands and people doing great things?? you guys rock happy to share the love!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks!  I made it ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is there  anyway to get rebook in help on twitter?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir that's awesome! Love flying SWA!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ??","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue, was far less painful than what was coming from Avis.  ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir could you please tell me if there is a way to add a RR# to a flight that already took place?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue 4 min response time. I'm impressed! I'm in. It's official.  :-) #trueblue  JetBlue gets social.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue which type plane is flt 1065 from bos to rsw?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Im just praying you get me home alive","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ??\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways to my legal last name. So it's not technically a name change,\nI just used the wrong name","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You can't even get someone on the phone. Great story for the media.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways has failed me all day long, should I blame it on @AmericanAir ?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue of course !!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir no, don't leave me!!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes! I'll be sending an email to customer service today.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Will my us air points now be combined with yours?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. @USAirways #neveragain","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you guys have such big hearts.. keep up the good work","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Stop. Please. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/EUl6sDURbU","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I need some help. My record locator is bringing up TWO different flights in your system. One op by AA & one from US Airways.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  that would be lovely! You have great people working in your organization.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Disappointed in the FAA \"regulation\" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united \"federal regulation prohibits you being separated from your bag\"...yet you lose our bag and that's okay","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is flight 2413 to LA delayed?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for keeping us safe","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica how come ABC is the only one of the network channels you don't have?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  how does one downgrade a flight?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks we'll be in touch!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Got help from a nice lady on the phone in Georgia.  Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Great - thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http:\/\/t.co\/bTb4awQtln","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the follow up.  I appreciate it.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir well have all day and all the time in the world","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I see two flights with two seats in the morning can we get on those","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir  worst customer service ever how can you let people be assaulted on your flights and do nothing about it","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #Vegas I was there 5 days ago. Miss the  Warm Weather","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Done","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Does anyone ever answer your phone? #poor","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue are you my friend?!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Is there a phone line to call into that isn't being affected by \"bad weather\"? Trying to book a vacation, here... ???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm on 1024 into Dallas. Do I have any chance of catching 2238 to Boston? Do I need to run from Gate D6 to A15?.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http:\/\/t.co\/ZoFWLdQXbe","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Just sent you a DM with the details.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir at 9:05am after the plane left: \"why were there no agents and why were the doors closed so early?\"","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight #3900 fro ORF to PHL.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways sure, just DM'ed you.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":". @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia ???\u009c\u00e2?\u0088\u00ef?? #GoingForGreat","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the plane crew has been as professional and courteous as the gate agents were flustered.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I did at 7 pm! Still no bag..","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http:\/\/t.co\/CnctL7G1ef","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you see now that is a lie.  They auto respond with insulting email. #sucks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica good to be home #texas #moodlighting http:\/\/t.co\/N3BVZTY3zI","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue last sleep in Cali... back to JFK tomorrow night.  Looking forward to an another amazing flight with you all :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir \"Will my luggage be on that flight?\" \"No\" \"Y not\" \"bc ur on that flight n it won't end up where ur goin http:\/\/t.co\/6Zj6L2ZTua","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Looks like they came through. Thanks again for the help.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue When are you guys doing a dualcam with @RedReserve ?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hey southwest! Can I see @Imaginedragons in Atlanta? My friend has never been there, loves them, and he is from Taiwan!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for the info! Have a good day.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there a way to DM you?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Q16Xvwg0L6?? .... I have to refrain what I want to say","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you too!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue things happen it's ok just wish I was on the beach and not in the airport","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways HA!  You're fun.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"X__x RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/xxppZo88j1","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united one hour after departure time and still no update!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair three flights with three  check in agents, not enough. #missedflight  back to Jet Blue","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways where is your email address? Its not on this page: http:\/\/t.co\/5cwH1yfOow","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica any updates on flight 413 from Jfk > Lax","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat??\u009dUnfortunately yes ??\u0084\u00ef?\u008f\u00e2?\u0084\u00ef?? #WereNotinCaliAnymore","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue will I be compensated for delays or Cancelled Flightlation?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United come on, reopen 1285 at ORD and clear your growing DC backlog","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You're welcome.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue short stop at JFK before IAD","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yikes.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways churn rate increasing by the second","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @jaynegelman How,about more@Blacklist too!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http:\/\/t.co\/vO3eQsEPqH","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for getting me home from Denver tonight despite the snow!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it was delivered! Thank you for making sure it arrived at my doorstep!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Who Okay'd this?!?! RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/knUVuOVhub","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways sure, just DM'ed you.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+.  Forget upgrades - just want legroom. #unitedfail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why would a flight arrive Late Flight or leave when 60% of your passengers have  a connection?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue is the website down? Can't print boarding pass","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP?? THANK YOU!  United Cares!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica wish I can afford to fly with you next Friday  going back home.. love everything  about your airline","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you!! ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Bingo! ?\u009c@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @jokerunning this happened to me too!!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please help us get home tomorrow!!!!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue so I don't know confirmation number or the names of the flight attendants and supervisor","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Yes!! Thanks so much!!! ???\u009c\u00e2?\u009c@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"??\u0098\u00a2??\u0098\u00a2 RT?\u009c@JetBlue: @Peaches275 Oh no! Unfortunately, the code must be entered at the time of purchase in order to qualify for the points.??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir ...and how does one obtain this companion pass?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST AIRWAYS! Follow me please!!!!!???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica What @dhepburn said.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks JT","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hello #SouthwestAir I'm  happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how's us 1797 looking today?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir wht n ???? experience w\/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir How do I enter passport information on an existing reservation before check in?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united S\/O to @Delta for coming in clutch and finally taking me home ???\u008c\u00f0???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - First impressions are hard to reverse.  A horrible first experience with you.  Will never fly with you again!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir loving the boarding to go to Chicago #KeepItMovin'","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is the worst airline I?\u0099ve ever flown on. You guys have treated me like garbage today.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and have empty \"help\" desks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @parryaftab done thnx","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair cool shot of the moon and one of your fleet http:\/\/t.co\/kl9BAiMES6","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yeah, I tried that about 10 times for two different tickets, and it told me to \"Try again Late Flightr\".","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ...and when that doesn't work...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 1632 was phenomenal frm gate (SEA) to gate (IAD)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"I'd like the 11c I originally tried for @AmericanAir - again, happy to pay the difference","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sure can! Just a second.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir   A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways if I qualify for free 1st checked bag, is that applied at checkin? Same for using companion tickets?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united if you lost my belongings then BE HONEST!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/dxn58rxDkS?\u009d@jameskraw see.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Dallas\/Fort Worth flight number 5320","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please PM me the number where I can lodge formal complaints. Thx","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the show! ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Oops...no functioning bathrooms on a fairly full flight?  Hope everyone on 702 from New York can hold it.  Me included.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir did you guys get rid of the functionality on http:\/\/t.co\/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir got a callback at 1 am, took care of it. thanks.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir jet slides off icy taxiway at @dfwairport \n\nSTORY: http:\/\/t.co\/4pONJ3jidE http:\/\/t.co\/3DCWerZ1kr","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue got it. thanks the quick reply.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http:\/\/t.co\/daaa0rqBXW","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue OK, thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have a question about my interview process I had only one interview but was the last person is that good or bad","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir lol I already am ! I am a card member as well too lol i enjoy flying with you Guys","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yea no worries. I'm just going home to Denver. Not your fault, weather sucks bad.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now you just hang up on me. I?\u0099m starting to think this is personal!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am  stuck at the airport. Do you guys compensate for this?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Yall tried it. \"@JetBlue: Our fleet's on fleek. http:\/\/t.co\/62GoDFaKNB??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I got an email asking me to checkin TMRW for a flight I meant to book for 3\/19 - can someone please help! @WallStSlumLord @PKG49","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes, please get me the seats we paid for.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService  #$10voucherwhatajoke","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes please. Going to drive the 6 hours.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir have sent you a DM with the details. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united traveling with 3 young kids!! Chose our original flights for a reason.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hi friend! Question for you when you have a moment.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event.  Sent to three gates in the night","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir horrible flight!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what is the name of this tailfin? http:\/\/t.co\/qxV45MV0Ug","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am - thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united OMG THANK U??\u0098\u00bb??\u0098\u00bb??\u0098\u00bb","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@VirginAmerica They were very understanding and helped me out.  Thx! #Comps","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Lady at B1 ABQ for 5347 on 2\/23 was of a great service to all among several Cancelled Flightlations","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united pls follow for DM","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica got it. All set - Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca  easier","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What does DM the confirmation @ mean???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Ahah???\u0083\u00f0??\u0095\u00f0?\u008e\u00b5 That is why\nI love SW??\u0088\u00e2??(^^)?\u009d\u00a4","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what is contact info to upgrade using advantage miles?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir When will the flight resume? I don's see it in the open schedule. :\/","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir great job TYR ground crew...now let's get this bird outta here!!!  Tell flight 3200 to wait on me...be there in 45 mikes!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks so much!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Btw, thanks for responding quickly!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm strongly considering taking my business elsewhere. #UnitedAirlines","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united PTY to PIT via IAH","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir your message was delayed I just responded","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how long is that flight? http:\/\/t.co\/bCwckWtnlE","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir she doesn't have Twitter.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ??\u0088\u00ef??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http:\/\/t.co\/bTb4awQtln","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's 9:56, and the desk attendant stated we would \"sit awhile\" until given the all clear. Lack of communication seems to the norm.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue by any chance do u offer fresh guacamole on your flights","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #ClosePWCS please just tweet this???\u008f\u00f0??\u008f\u00e2\u009d\u00a4\u00ef\u00b8? I fly jetblue every time btw????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks! We would like an apology and a full refund. Please confirm when we will receive.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways They were breathing very heavily. but were super helpful. Thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  Great customer service again. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes! Terra blue chips were my favorite. :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways or is anyone even responding to social media? AWFUL.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir does it show that we are on the same plane?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue he just went above and beyond to be helpful","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I responded. Your info different than your customer service line","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Ok thank again for your help!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir but at least your automated message gives me info about your merger w\/ @USAirways. Another airline I know to avoid.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Indeed. I don't know what's going on in Pittsburgh that weekend, but, it's drawing a crowd via JetBlue!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yeah, bag is on the way. As per usual.  I'm actually getting used to getting it delivered to me, its kind of nice in a sense.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - done :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir could you check if there is SWU (typo in last post) space on AA199 MXP-JFK Feb 28th? Thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sent","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir and Carol Thrower are passengers. Fort Lauderdale airport.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue OK cool.  I need to listen to some Dre and Snoop en route to LA.  That would have been a shame.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http:\/\/t.co\/aypyaDUY6a","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united pls follow for DM.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue how can we get help with a hotel we booked with you and are having issues with.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! ???? #southwest #southwestairlines","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir got a callback at 1 am, took care of it. thanks.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways looks like our bag has been rescued. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir so whats the hold up on flight 4302?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"BLOCK ME BIKE RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/2z3hGqPRSG","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica shares rise on Q4 financial results - USA TODAY http:\/\/t.co\/lFS4PEFE6y","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you're my early frontrunner for best airline! #oscars2016","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways connection made. Thanks again this week. #daddyshome","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I know. Just a little cold weather humor. :)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yes. Confirmation number and all.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  getting the run around today with customer service & disconnected customer relations # given twice. Help!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT!  Flight Booking Problems me for Tues no good weather caused me 2 leave early","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf \"Breaking Barriers To a Clean Energy Future\"","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes please! Trying to get to POP- in Newark now....","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue keeps getting better. No water on the plane.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue that selfie was extreme.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Sent your way, thanks for the help.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir have five people shown up yet","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http:\/\/t.co\/8WBzOrRn3C","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica omg omg???\u008d\u00f0??? nonstop Dallas to Austin on virgin?\u009c\u00a8??\u0098\u00b1??\u0088\u00ef??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Got it covered. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Great, thank you!! I'll send it now.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @shivadelrahim what about upgrades?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Oh well. I'll get to Cancun eventually.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sounds great! Thank you!! :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united FAIL set to song. http:\/\/t.co\/Axpn28xiQB \"United Breaks Guitars\" < LMAO!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 657. My daughter Candice and I are together with her baby.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we have seats.  on phone Iwas  told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - how do I get an answer to my question?  Holding for hours , after 6x getting your message just said you aren't taking calls.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks. Can you change the music in the boarding gates?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @NinaDavuluri ???\u0083cool","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks! Flight 2160 today. Great crew!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when are you opening the flights beyond august 7th???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http:\/\/t.co\/DnStITRzWy","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united he is so excellent and so reliable :) #happycustomer","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Now Covered by Bank of America (JBLU) - Dakota Financial News http:\/\/t.co\/WOwxhpU5qv","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is 2513 and 1555 on time or Cancelled Flightled?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did not! She's a woman who's a lead, she was working at gate c26.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir finally got through. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Got me home amid snow & Cancelled Flightlations; delivered bag w\/o hassle; plus no wait on phone & an upgrade. Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http:\/\/t.co\/46n9kDcsxU","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we will...sunday! Just a few days away","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir that's why I fly y'all, that personalized service","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue The 13th Annual Martha's Vineyard African American Film Festival  August 10-15, 2015   Our attendees deserve a great flight to MV??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yes ! :D (Y) From @therealaviation on Instagram :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it was such a lovely part of this long day - attendants on UA5168 (most) \/UA795 were beyond exceptional today. #GiveThoseLadiesRaise","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http:\/\/t.co\/t3Gnk2N7LD","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back.  Thx! ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united employees almost seem happy when delivery terrible customer service.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we got it, thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I changed my flight through St. Louis. Thanks for the reply though!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Promo Watch Phone $33 at Amazon check http:\/\/t.co\/leNaOwFyvU","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue that's ok! It just sure seemed like it when JetBlue tweeted us back and asked us to send selfies of us watching.. Haha","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you??? SMA","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @TomVH just get the RR credit card and get the points of family that way","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united for our birthdays my fianc\u00c3\u00a9 & I want to travel Late Flight April. You're our fave airline but Frontier has this: http:\/\/t.co\/uayWrr45as :-\/","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Flight Booking Problems flight to uphold my status match.  Do taxes on ticket count as earned status points?  #statusmatch #virginamerica","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http:\/\/t.co\/GiEnNyqN22","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was able to get a seat on earlier flight sfo to ind.  Can you add me to 6pm ord to IND?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I got email update but still no ETA. More communication\/details, apology + info on compensation rights would go a long way","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a #","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways US 728\/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http:\/\/t.co\/LHwFBKFynI","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @annricord Great! Appreciate it????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what is the Mosiac 800 #?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http:\/\/t.co\/QRANZImHTr","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #AfterAll indeed! https:\/\/t.co\/swWhYhEn76 #LoveSongFriday #Cheesy #80sweresomuchfun #BrandLoveAffair","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Flight 0736 DAL to DCA 2\/24 2:10pm. Tried to check in could not. Status please.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways sorry, we are in Philly. Should've told you that.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Looking for some help to recover an item I left on an airplane this evening","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue is the website down? Can't print boarding pass","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http:\/\/t.co\/GiEnNyqN22","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir well have all day and all the time in the world","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir needs to offer a college student discount so i can fly home ??\u0098\u00ad??\u0098\u00ad","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What is the policy behind changing passengers' seating assignments at the gate?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united perfect! Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways customer service at its best! Rachel S.  took great care of us at the PHX airport. http:\/\/t.co\/HG7vEqhGHy","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united incompetent\/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thx - fingers crossed they are found.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Ha?? you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 1951 BOS to ORD","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways sorry I didn't realize I wasn't following you","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir It's all good. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways How do I add my TSA Pre number to an existing reservation?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss AHHHH YES LAUREN","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue are there any food places open at the JFK T5 24\/\/?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united pls follow for DM","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http:\/\/t.co\/rfXlV1kGDh","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways btw, not upset at usaiways, promise.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I understand why the pilot would get on the plane but why 1st class?  There were 5 empty coach seats near me?  I'm a Premier 1K?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00f0???)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please do. Hate having to fly a different airline. You're my fav.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you, busy times.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the update","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united i DMed you the details","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE ???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0?\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Embassy Suites\n13341 Woodland Park Drive\nHerndon, Virginia, 20171 \nUS \n+1-703-464-0200","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways sorry, we are in Philly. Should've told you that.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica add DTW and I'm sold!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir still planing on flights into Dal? We are trying to fly in tomorrow from lax","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica plus you've added commercials to the experience... tacky.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it is absolutely unacceptable.  I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes, it's a domestic flight. Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue lolol @s_myc88","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you!!!! I will be there to pick her up on time.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https:\/\/t.co\/xGfS6tJTMo http:\/\/t.co\/ixM3t5mIZc","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hahahahaha ya tried that already","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sure thing!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you just tight that you're #59 on the world's best airlines list & @VirginAtlantic is ranked higher! @VirginAtlantic here I come!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United is offering to reroute my SFO flight to LAX. Might be geography class time.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks Yup I'm all set.  It happens.   SLC ground staff were prompt,  helpful and courteous.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united found the flight on @airfarewatchdog","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue got it. thanks the quick reply.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks... I finally got through this afternoon.  :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Flight 0736 DAL to DCA 2\/24 2:10pm. Tried to check in could not. Status please.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks so much!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir safety back in Dallas!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks, I will!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight Cancelled Flightled,  and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD,  just arriving earlier!  Help!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Will do. Appreciate the replies though.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. ????","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  I need to email customer service for help and a question, can you please provide the email address?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please please please choose me to go see @Imaginedragons   #DestinationDragons","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united as a 1k, I'm always hoping for improvement.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at  JetBlue","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w\/a temperature of about 5 degrees & w\/the windchill -8","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol ???\u009c\u00e2?\u0088\u00ef??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi! what is the phone number for reservations in Venezuela? Thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What does \"Cabin Functionality\" mean when I'm taking a customer satisfaction survey?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you're the best","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no warm weather hubs means no Mexico for us.  And I can't go anywhere else since you lost my bags. I hope you attempt to rectify","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir These are some awesome photos. Thanks for sharing! ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http:\/\/t.co\/hap4gboSTU","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways Yes, obviously! It just stinks that 4pm is the one option when she was supposed to fly at 7AM YESTERDAY.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for your reply. It was flight 1572.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica fav airline","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Do you have any flights with lie flat seating from STL to PDX on or around the date of March 5?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz ??\u0098\u00b1?\u009d\u00a4\u00ef\u00b8\u008fim dying","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did. They said not as of now. Let's cross fingers it happens before departing","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you so much that helps a lot.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Not trying to make you look bad, on your website it says: \"Due to weather in the Charleston, NC\" Its actually in SC, not NC","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks! I'll do it.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @reccewife with the exception of everything you've asked for. Heh","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica You have the best flight attendant ever!!! http:\/\/t.co\/PxdEL1nq3l","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united or you'll Cancelled Flight my flight like you just did","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways that seems unlikely without a crew here to board us","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!!  Jack says hi! http:\/\/t.co\/BHOOiyT6ZQ","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united all good! Next flight was a little delayed so it all worked ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways \"but I take meds that make me severely dehydrated\" {sigh}","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \n\nFantastic support by the Twitter team. I appreciate it. Thanks again.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united all day travel. #swag #ijustwanttosleep","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 8 mins!!! http:\/\/t.co\/bbZiJWFDL3","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica add DTW and I'm sold!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http:\/\/t.co\/NKloZcNtto","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great smooth flight too! ???\u008f\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir AMAZING c\/s today by SW thank you SO very much. This is the reason we fly you #southwest","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY?? ???\u008f\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united received my bag. I appreciate taking care of the matter and following up!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue whatever your lil #mint heart desires! http:\/\/t.co\/WmX12F33ZC","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue seriously? System down? No IT?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you know it!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Is it possible to redeem miles for one part of a round trip itinerary without having to book two separate reservations?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united workin on it. Waiting on him to reply.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir :( Thanks for the opportunity...","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http:\/\/t.co\/0HXLNvZknP","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Can I put sun in my carry on? RT ?\u009c@united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways connection made. Thanks again this week. #daddyshome","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Need to start flying to @KCIAirport .  ???\u008a\u00f0?????\u0083\u00f0???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways but it's not their fault, because their policy says they at least got us to our destination. Really?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - I think she was having a rough moment w\/ a bad passenger from an earlier flight. Things got considerably better. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue HE is a lap infant (4 mons old)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica when can I book my flight to Hawaii??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue its always a pleasure ?\u0098\u00ba\u00ef\u00b8?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways US 728\/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flying back to Denver tomorrow. Should I rebook?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @NinaDavuluri ???\u0083cool","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united spending the afternoon @ Mia. Not your fault.  No lounge? Very inconvenient.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it?\u0099s the ILS at CLL at fault, not the weather.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I put it my \"to\" and \"from\" airports, click update and it tells me to put in my \"to\" and \"from\" airports.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I haven't booked yet, I'm asking before I book","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united That doesn?\u0099t make any sense. I?\u0099ve been 1K for over 5 years, and you?\u0099re making it harder to keep me loyal.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways US airways csr at Phoenix airport fixed the problem","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united never flying with you guys ever again. The customer service is piss poor at best.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks\/snacks? People on my flight self-upgraded w\/o paying.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir How about auto check in for CP holders? Come on.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir two were non revs, right?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @JezzieGoldz club Virgin is bumping in New York http:\/\/t.co\/HaQc7GDg7c","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http:\/\/t.co\/jLHM0x7UkB","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/gHJBp5Gg67?? why","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united right... Are you guys charging for the air we breathe next?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Deep Vein thrombosis","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways No flights out of Philly because of system wide tech issue.   @CBSPhilly","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united so is that two seats avail so far for us.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - did SWA send out customer surveys to earn $100 toward flights? Is this legit?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Yeah, we figured it out.  Thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I can't!!!  No one can't get to \"hold\".  You can't get past the automated reply.  It hangs up on you.  #FRUSTRATED","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir booked the 8th.... Save me an emergency exit... Gotta stretch out","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir rocks! Open letter to flight attendant. http:\/\/t.co\/zFrOINPSzI  < my child was inspired.  Thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue here we go again, 2nd round trip to CA in a week #TrueBlue","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. Will you step up to the pLate Flight too?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just touched down in Miami - not too far off , Nicely done united ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways How do I redeem my pass to the admirals club? I have 1 free visit with my barclay card membership. And can I bring a companion?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir i hope i can be apart of the team with this job opening!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump\/high five at the end of the \"rock\" version)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http:\/\/t.co\/gKgKZLAwpR","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places...","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways new F\/As from DFW to CLT this morning did a great job. Well Done!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( \u00cd\u00a1\u00c2\u00b0 ?\u009c\u00ca? \u00cd\u00a1\u00c2\u00b0)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir DM sent. Thanks for the help!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue traveling w\/ a rifle for a hunting trip, can a pistol be in the same large rifle case too? Wasn't clear in freq asked questions","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united anything yet JJ?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Can't wait for the trip. Thanks for getting me there!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir the new logo is going to look amazing on the airplanes","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united if guy on flight 1230 follows through on threat to sue because he couldn?\u0099t carry on 3 bags, I will defend you for free.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just noticed that I don't believe I saw a confirmation for a flight I bought a few weeks ago. Def paid though. #help #resend?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http:\/\/t.co\/o1u96Xc3bo","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we had four scheduled flights on this reservation and literally did not take one! Unreal","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http:\/\/t.co\/Dw5nf0ibtr","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 117. proud to fly Jet Blue!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you will do!! You guy are awesome!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what is the status of flight 1675 tomorrow","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks! Calling right now!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http:\/\/t.co\/JGdu5us8Dz","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir \/I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Can you tell me Jet Airways award availability?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways got through on the phone. usair Cancelled Flightled her return flights because she missed a flight on her way out. they took care of it","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @_justdippin_ drops a new video off the upcoming project #TheTakeover, produced by YpOnTheBeat https:\/\/t.co\/IKQBdZA7TN RT","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thanks, @chasefoster. Was just about to book a flight to UK using @AmericanAir, but after reading this exchange, there's no way. I've sent","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is there also a way I can get a printed one for my records? I keep them whenever I fly ;)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 1491...plane from SFO to DEN is basically on time.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I urgently need two receipts sent but CS is closed. Can you help?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp:\/\/t.co\/3fq3XElbOn","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Is flight 0769 out of LGA to DFW on time?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w\/you guys...for now","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have a question","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @shannonwoodward I'll be checking often. Most probably when they hand the oscars out to the nerds, geeks and badly dressed.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for your assistance..you guys ROCK!!??\u0092\u00af","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW?? I've been rebooked 4 times!! Still stuck!! #SMH","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united which is why my next flights to Miami will be on another airline.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir once again on Glassdoor's Best Places To Work snagging # 15 overall #notsurprising #LUVthem","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why does the customer service have rather inconsistent information","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hey southwest! Help me find a flight from Nashville - Washington DC or Raleigh for under $150 on March 15 please!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united clicked on the link and got this? #confused http:\/\/t.co\/xMAQcucWZl","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir.   50th Anniversary on April 10th. Still. Sweethearts.  Companions.  Lifetime.  Sons.  Families. Love.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any idea when flight 703 to Miami will leave for a second time?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"This is so smart it makes me angry MT @JetBlue: We?\u0099ve partnered with @WSJ to bring you free digital access onboard! http:\/\/t.co\/0LiwEcAsOe","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Got me home amid snow & Cancelled Flightlations; delivered bag w\/o hassle; plus no wait on phone & an upgrade. Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir What does this even mean?  I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yesterday's deal?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has the WORST customer service of any airline I've ever flown.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Two delayed flights in a row. Neither one of them explained","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir got it taken care of! thank you <3","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what do you have in mind?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you're the best","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Two delayed flights in a row. Neither one of them explained","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Classic","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is offering #CompanionPasses to Atlanta residing frequent fliers! http:\/\/t.co\/mdN5ED58ze","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir any help regarding flights out of KPHL would be much appreciated","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir , CHECK DM PLEASE!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ok thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@united: @MelanieSpring We'll see what we can do. ^KN?? We are running! Most of this plane is running. Thanks for the help!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir better travel photos:\nMy Kindle e-book Easy Tips guide http:\/\/t.co\/7dM2J8H97M:\nhttp:\/\/t.co\/xeDeckGMW5 http:\/\/t.co\/frGhglMkqF","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how long is that flight? http:\/\/t.co\/bCwckWtnlE","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http:\/\/t.co\/h6cE3mWCqj","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Our non-profit ARC would love tickets as we rely on airlines for extractions in saving abducted children and returning them Home!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @NTrustOpen can i go  #GolfUnited","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  thanks I hope I get to my destination","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight....","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united + that's the gist of what the flight attendant told her.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir over 70 days  no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http:\/\/t.co\/9R9OmzQAVI","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight #3900 fro ORF to PHL.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yall should probably work on that.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue he's sch for 530 tmw on AA. would love to find him an earlier one with yall if possible. He's in FLL","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009d\u00a4\u00ef\u00b8\u008f\u00e2\u009d\u00a4\u00ef\u00b8\u008f\u00e2\u009d\u00a4\u00ef\u00b8\u008f\u00e2?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/UHUmAskLdv??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my boss is :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir My Fav!!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica New marketing song? https:\/\/t.co\/F2LFULCbQ7 let us know what you think?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Just followed you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flt 3867 crew  #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue No, it's weird!! I picked other cities just to test, those worked...not the one I want. Works on phone though, so I'll use that.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir drop me a follow I need help","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you for responding so quickly to my tweets I do appreciate that.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi Guys good morning how are you doing","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold\/Sapphire","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue he just went above and beyond to be helpful","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks. Line moved quick. Already done.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir tweet just popped up on my phone with @amin_aur follows. Missing my favorite Southwest pilot and brother.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just did last night. Thanks for following up. :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue - I look forward to getting this resolved. I will be in touch.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you so much that helps a lot.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :(","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ?? Been trying to book a whole new flight since 2 hours!! what is wrong with your website?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Awesome - thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it was delivered! Thank you for making sure it arrived at my doorstep!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir looking for cheap flight to vegas","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http:\/\/t.co\/5Db9eSBNzG","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why would a flight arrive Late Flight or leave when 60% of your passengers have  a connection?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir When do you all expect to open the reservation through November?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @TaylorLumsden Taylor.  U gotta love SWA responsiveness at the@very least huh?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue plans to offer direct flights from #JFK to #DaytonaBeach, #Florida starting next #February.?? http:\/\/t.co\/oYLlRZQU5m","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United also ran out of water and refused service #costumerservice #legit #jk","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just DMed. thanks so much for addressing this so quickly.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir now accepting #Apple's Passbook app for boarding passes. App works on #iPhone & #iPodTouch, not #iPad. http:\/\/t.co\/XxSaomBdGS","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/0JJT4X3YxG","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica You should still develop an app - then you will be my favorite airline.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue try harder. Take a winners attitude to your work.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hubby made it by the skin of his teeth!   :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http:\/\/t.co\/bfPfW6eyKU","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi, booked a flight yesterday and received an email w\/ confirmation number but today I got this error \"no active flight segments\"","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir would it be possible to change my flight on your website? Many thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I appreciate the follow up.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth ???\u008d\u00f0??? ???? #happytweet","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for reaching out to me.  My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights & days of work. #UA49","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Fliers to Gain Access to WSJ Content - Analyst Blog - Nasdaq http:\/\/t.co\/dWEse7Xidr","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sure can! Just a second.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do you have special fares for students to visit prospective schools?  It's expensive to visit graduate programs.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir replacing @vitaminwater with beer! Bravo!???\u008f\u00f0??? Cheers! ??\u008d\u00bb??\u008d\u00bb @Leinenkugels @DosEquis @FatTire","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways customer service at its best! Rachel S.  took great care of us at the PHX airport. http:\/\/t.co\/HG7vEqhGHy","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( <\/3","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@VirginAmerica: @KarinSLee Of course. Have fun celebrating!?? Thanks! Happy Chinese New Year!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica mood lighting on point???? Reclining my seat, kickin up my feet??\u0092\u00a4","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir want go from New Orleans houston see my dad at md anderson can you help me out","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Great service from PBI to HPN! Thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ...and when that doesn't work...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is DFW accepting any arrivals or departures today?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for taking care of that MR!! Happy customer.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would love for you to fly my best friend home to PVD for a weekend. ???? http:\/\/t.co\/cH0NmjyMgh","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would like the actual email address so I can follow up. thank you.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you for the tip!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel ???\u0089\u00f0??\u0089\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/tZZJhuIbCH #CheapFlights #FareCompare","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 877 from amsterdam to ewr, 02.27.2015, 737-300.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and then wanted to change it to BA for Avios.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @livvyports16 and I became best friends Bcuz of @Imaginedragons is there any other way?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir okay just signed up!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sweet, follow back and I'll get the dm off","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you guys! You are the best! ???\u008c\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email\/call back","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United now what?!? http:\/\/t.co\/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w\/out paying. confused","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united +the plane.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica brought it all the way across the country today I see http:\/\/t.co\/TKaUyGcPmS","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue OK, thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir good to know NOW!  Three sets of travelers in just 20 mins standing here waiting for mins to pass by.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I've been on hold for over an hour and counting?\u00a6just need a simple name change http:\/\/t.co\/5Siczx1oez","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I appreciate the immediate offer, but suspect it is more long-term issue\/not simple fix. Also, ski\/bootbag policy is awkward at best","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Marks 15th Year With 'Bluemanity' Plane Design - http:\/\/t.co\/E5NaxBUe4s http:\/\/t.co\/KlxivnbCYh","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks! I just sent a few DMs.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes, after this awful weather it appears I can get home","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any idea when flight 703 to Miami will leave for a second time?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yes, thank you. Just not how I wanted to start my vacation!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways http:\/\/t.co\/AXRYeIWzh0, vuelo24.es, vuelos24.es sell too cheap MAD-NYC with USAirways. Are they trusted webs or is it a scam?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and ask she load the bag for my flight","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. ??\u0098\u00ad??\u0098\u00ad","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi! I ?\u009d\u00a4\u00ef\u00b8? your company and fly all the time. I was wondering if you could please share this link & read! http:\/\/t.co\/lO6LghPcdU","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/D1eRGPdWsJ","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would love to go to the #DestinationDragons @ImagineDragons show tomorrow in Utah at @VelourLive! I've been trying so hard.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http:\/\/t.co\/jEu7Od3eYJ","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - could you please send me a phone # to the refunds department?  We have submitted our claim through email without success.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk?? http:\/\/t.co\/TgSLjjN6g0","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir that's why I fly y'all, that personalized service","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @JedediahBila KP I am not traveling - we trying to cheer up Ms. Bila.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's going on with passengers diverted to CLT on FLL to PHL flight that left at 830 tonight?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http:\/\/t.co\/ToPqmVqnJp","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my flight attendant Angel was awesome. #415 #kudos","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/1incNCaV4n?? - wow","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir was fantastic! That's the best flight service I've ever had.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 437 PHX>ORD.  Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #ClosePWCS please just tweet this???\u008f\u00f0??\u008f\u00e2\u009d\u00a4\u00ef\u00b8? I fly jetblue every time btw????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue it was at JFK airport right now","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is my favorite airline!  I can't wait to book my flight to New Orleans for my trip in April!! :) :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623\/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Would love to combine AA and USAir accts. Unfortunately, one has my middle name & one has middle initial. Won't allow change","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http:\/\/t.co\/9rAGncw2Bk","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME.  Like the worst prank call EVER!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA\/#BA. @AmericanAir @British_Airways","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes, thank you. Just sent DM.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and\/or honor an employee with an upgrade.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united This is NOT a local UNITED number for Malaysia   0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir after an hour and a half then it came back damaged. Not happy ??\u0098\u00a3","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 16 days for one flight and 8 for the other (roundtrip).","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @landonschott he's fine, he really likes picking his own seat....","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what's the status of flight 1272 diverted to RIC?  When will it depart back for LGA?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue u the real MVP http:\/\/t.co\/jWL26G6lRw","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am appalled at your lack of communication during our awful journey on 2\/21 EWR to BOS. 4 hr delays need to be explained better.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what's good with a Miami terminal?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Are there any current promotions\/codes for Nashville-Denver? Thank you!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you just tight that you're #59 on the world's best airlines list & @VirginAtlantic is ranked higher! @VirginAtlantic here I come!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any spare tickets for Vegas? Would be forever grateful! #DestinationDragons","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm.  Your employees need an attitude adjustment","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue it says it is now 9:58 you owe me","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united \"federal regulation prohibits you being separated from your bag\"...yet you lose our bag and that's okay","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :(","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/dxn58rxDkS?\u009d@jameskraw see.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir -U dont have Atlanta to San fransisco in 99$ in the present sale, like u had in the last sale?Im looking for 2 return tickets","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days & $1000cost- we'll do the very least we can to accommodate you!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir   Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir rocks! Open letter to flight attendant. http:\/\/t.co\/zFrOINPSzI  < my child was inspired.  Thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir what a joke of a company today reminded me why I never book with you","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue which type plane is flt 1065 from bos to rsw?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you. I flew into Newark from Vail\/Eagle.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and @CVGairport get it together, perfect combination for delays and Cancelled Flightlations","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"STOP THIS ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Ac6zwmuOOn??","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways absolutely","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 4 segments, 4\/4 delayed. Gnv > CTL . CTL > JAN . JAN > CTL . CTL > GNV. My year off from flying with you guys was the way to go.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Looking cool","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways rebooked me after i missed my flight..never called me and i didnt check my email.  I (cont) http:\/\/t.co\/uTfDhxa8pU","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's fine. I'll take them.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http:\/\/t.co\/auGJsCmoLu","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights\/delays.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir now flight is book and I have to fly standby if they will allow me to check in before the flight takes off","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir just messaged you. Please have someone contact us immediately.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. ???? #lovejetblue #onlyblue #jetblueforever","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I will. Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Stock Rating Lowered by Vetr Inc. (JBLU) - Dakota Financial News http:\/\/t.co\/QW2eBEEMVg","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey\/email about my awful flight exp http:\/\/t.co\/OtFZ7CygUQ","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united of course I did. The bag should be here by now :( #frustrated","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 462 to Boston delayed due to weather in Tampa?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue word thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue okie doke! Knowing you, you will fix this ;)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no chance in hell. I'd rather walk. Worst airline ever.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flite454","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I love my Companion Pass (qualified 4th year).  #HollyMais","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it's flight 5348","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Well, I try! See you soon!! @JayVig","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united all goods, I'll call tomorrow, thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why don't you fly to #nashville? :(","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @ProfessorpaUL15 Always happy to help!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 1491...plane from SFO to DEN is basically on time.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ok, thanks you! Have a great night AA team!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any word when the customer relations department will open back up?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir show me some love and a companion flight~please and thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an \"UNMET ARRIVAL\"!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@USAirways: @hegshmeg O?? thank you for that elaborate response","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united all set. Figured it out at the baggage office!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir booked AA3370 departing JFK 2\/25\/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue No, it's weird!! I picked other cities just to test, those worked...not the one I want. Works on phone though, so I'll use that.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united one lady helping the 12 of us with luggage","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - sitting in seat 10D on a flight back from Vegas to Chicago.  Someone left a folder that looks important in the seat pocket. (1\/2)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes! Announced we will take off. You're on it! Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir on our way now","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you so much its been a very stressful day","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i hate you","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir not in any way that I am happy with or find acceptable.   If I could speak to a human maybe that would happen","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united nope all set. Thx for checking.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united despite my bag not making it to Newark good informative email tracking updates help!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I trust you enough to put my coat in my checked bag!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir done","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i want an Icecream baby...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice.  #happy #customer","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Show Jacksonville some ???\u009dtoo!  We want #3ticketsforJax!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has the worst customer service on earth. Will never fly that airline again.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just touched down in Miami - not too far off , Nicely done united ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir there is two hour wait","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven?\u0099t waited days to get home #notokay","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir many trips coming up!  I will see you soon ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir check the head of the plane, there has been dynamite placed onto it","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Haha. I figured that. I was meaning there's no return flights out of Charlotte. It's like N\/A for a week plus","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Well, I try! See you soon!! @JayVig","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue but Virgin has wifi ???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @saianel You could have just said \"We don't know\"","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir think you have great people working for you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Club DEN, East or West, both are disgusting. http:\/\/t.co\/XijYrPsLZK","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir great, thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http:\/\/t.co\/G3Uy6w28QH","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flying out of STL Saturday where they are expecting ice & snow. When should we start looking for travel waivers? Thanks!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Your boarding process sucks. You should learn from @SouthwestAir","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica happy to spend the day together. Let's do this!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you know nothing about customer service and I'll make sure everyone knows it","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks.  Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no response to DM or email yet.  customer service?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I think we both have the same status (nothing). I think there was a bug in your search system.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere ???? http:\/\/t.co\/qGwK10dEwv","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir boarding in 2mins YAY!!!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united They held the plane! Made it!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how do I go on the scavenger hunt if I'm in Boston?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp:\/\/t.co\/3fq3XElbOn","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no I asked. Either way it doesn't make the flight less delayed.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please reply to my DM ?\u0099\u00a5\u00ef\u00b8?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flt last nght Cancelled Flighted-mech.probs, flt this am Cancelled Flighted-snow, finally on a flt home. 1st cls empty & they won't let me sit there","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my family and I are excited to see you too???\u008a\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united past","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks! Calling right now!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the dinner and called me \"hon\". Not the service I would expect from 1st class.  #disappointed","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your \"fine print,\" haha","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you follow me so I can send the DM?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! Love united!! Have 4 flights today!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min ??\u0098\u00a5 #fail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir ...and how does one obtain this companion pass?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I wanna be grand staff","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http:\/\/t.co\/X1EqYAHfvZ","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I totally understand the weather. Just frustrated. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue two rows","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir dmed back","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united awesome new plane flight 1701","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united i need my confirmation number! Can you give it to me?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Hits New 52-Week High at $17.58 (JBLU) - sleekmoney http:\/\/t.co\/zdKXn4kTOu","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you guys lost my luggage","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to \"listen to the intercom better\".","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Sorry! Thought I did. It's done now.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I have someone driving me, it's best to get a wheelchair once I get inside?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir When did they start to sell water @AdmiralsClub ?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks JT","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights & days of work. #UA49","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I?\u0099ve been on the line waiting for 40 minutes again.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no worries, your flight attendant took care of it.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO Battles to Appease Passengers and Wall Street - http:\/\/t.co\/frrfxCCw7Z http:\/\/t.co\/nKlW9SsVRQ","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir um no just hanging out what?\u0099s new w you?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I made it- thx.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for the information.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united If an award is no longer showing available could it possible become available again?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue with the free wifi #impressive #FlyFi http:\/\/t.co\/T1RYpzEBc8","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Too Late Flight. RT ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/nJ5Ga1gds5??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you.....you do the same!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @Lmuschel he is traveling with me on a sep reservation number F3KxB8","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I got email update but still no ETA. More communication\/details, apology + info on compensation rights would go a long way","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir its only 1500 characters, i will respond via formal letter. Trust me, I have plenty to say.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and btwn gate a8 & a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http:\/\/t.co\/UieSR3GHHO","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"More like BaeJet Airways, amirite?\n\n?\u009c@JetBlue: @terrybrokebad Right back at ya!??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks to you customers like me stay loyal. From check in to landing.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Yeah I have! I'm on it!! Looking for specific dates - I will just keep checking daily for a fare drop","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 1951 BOS to ORD","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how do I go on the scavenger hunt if I'm in Boston?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Happily! But you need to follow me in order for me to DM you","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ok thank you we were told ground delay due to snow.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue me again :) you don't have ABC on Inflight TV, do you? (If so, what channel? #SharkTank is on!)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight & all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http:\/\/t.co\/JQHg4jTm4w","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Any way that we could look at other options for today?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for responding ... will do!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Am I allowed to carry on a suit bag and carry on bag? My suit bag will hang like a jacket would. It is soft sided, 48\"","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yeah haha. Never been in one. It's expensive ???\u0082\u00f0??? and we will!!!!! So much fun! #destinationdragons","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir any help regarding flights out of KPHL would be much appreciated","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways worked w\/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir wow that's helpful.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is there any way to manually add gift cards to an ex-EU ticket( AA metal on long haul,BA for intra-EU)?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hi guys, do you have a general enquires email address please? Thanks David.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @ProfessorpaUL15 Always happy to help!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Keep up the great work :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue right now completely pissed off","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I spent an hour on the phone with them and got no where at all","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm aware, I fly a lot :) Just sad I had to change my shoes (boots), ha! #HappyFlight","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space, happier passengers, more ontime departures","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir love them! Always get the best deals!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/FFc13zYGJS","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Either is fine. However, plundering my hard-earned dollars is not fine.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica\nwjere is our luggage #so slow at lax","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told ???\u0093\u00f0?\u0098\u00ad","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue safety first !! #lovejetblue","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is having a party in the atl terminal. #letitgo http:\/\/t.co\/qxTeqZm3yz","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways cust svc just let it slip that previous cust svc lied to me about supervisors & corporate ph#. $200 to change a $130 tix? No thx.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I just sent to you.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Only way to fly! #Elevate #Gold","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united perfect! That works! Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for the quick reply!  I travel a lot...but not that much, lol.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Any EMS window seats on 1099 tomorrow?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i have a question. i need to talk to someone by email. Can you give me your email address? Thanks.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united another week has passed and I hoped that I would have had a response by now","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we are trying to go as far away from King'sCollegeLondon as possible for #charity today. Would you help us ? #jailbreak #RAG","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir already booked my tickets for August 20th-30th!  Can't wait for my vacation!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir today, after 6 yrs., no longer my preferred airline.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons #DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend @HayleyMad!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir \nHow do I get a companion pass??? Thanks,  Lin S","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thanks for the information!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue got it. Thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir If it's in my backpack, why do I need to see agent?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue loved the service from the staff at Newark today. \n\nGood service goes along way.\n\nI appreciate your preciation  \n\nNj ??\u0088\u00ef?\u008fTampa \n\n??\u0094\u00b5??\u0094\u00b5??\u0094\u00b5","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I guess that's not the busiest route, so based on traffic\/fuel costs, regional jet is the decision, but still not great 4 travelers.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"You don't have to do this ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/iZfofgjzUi??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue are we scheduled to depart as scheduled?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you guys are killing me. http:\/\/t.co\/22iPGeIcSm","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir have five people shown up yet","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Would have had to fly real far south, huh? #WinterWeather #Brrr","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue April 6th. Anything specific I should know for my first flight?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I wasnt  flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes, but it hurt my feelings to walk by MINT. A fella can dream. #happy4them","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https:\/\/t.co\/Kaej9G0CHd","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for flying me out of the mess at IAD and out to San Diego. http:\/\/t.co\/tlPBaupIk5","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 3hr30min right now...  any end in sight?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for linking to #Passbook. Might be old news but this is my first 2015 flight.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Been a member since 2007. Looking to travel next week 2\/24-2\/27. Couldn't book right away due to all the snow; I'm in BOS.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways merging with American will negatively affect your quality and integrity. I will no longer fly with you because of it.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80\u00c2\u00b0 in MoBay!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united dmangen@visualclubconcepts.com","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united followed & DM'd.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united man I can't wait to book my ticket now! Thanks JP you're a life sabe","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hi. I'm trying to find a flight to the Middle East.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Left my coat on flight 453 this morning in overhead bin.  Reported seat 12A, but I was 11A.  Thx.  Ticket 2792125083854","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Customer of the year? http:\/\/t.co\/epqqONHO2H","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir do you still use DC9's?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I can DM it to you, if you follow me","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Yessir RT ?\u009c@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I send an email about my bad experience and you send back a generic response.  Yet another reason why I'll never fly with you again.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways worst customer service experience ever today. Get it together.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http:\/\/t.co\/APtZpuROp4","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http:\/\/t.co\/xbQqqbRgVF ^KP??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue haha no need to apologize ???? I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just confirmed a seat! Crisis averted! Beers won't be missed now","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  will be stuck in PHX overnight.  Service is getting worse.  Flying southwest from now on.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes, I know that. The question is \"why is that still the case\"? #fail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you're welcome ???\u008d\u00f0??\u008d\u00f0??? http:\/\/t.co\/67k4N9eQ6E","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue short stop at JFK before IAD","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have a flight to Vegas coming up soon, but haven?\u0099t received any drink tickets Late Flightly. Can you help me out?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Well lets see.  You could pay for my Negroni with bitcoin. @JetBlue","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http:\/\/t.co\/dRW08djHAI","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir need to Cancelled Flight a few more can you please check DM","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"I hate you all. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/uTdfqF5WPA","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Oh they seem  to have reappeared now lol","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you! Headed from LBC to OAK !","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur\/plane back!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir great thank you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ??\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Aw okay thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I sent you a DM, can you please help.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what is the baggage allowance on flights from Glasgow to the US?  Thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united does forelock guarantee the fare only or fare & seats?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 3111 (N614SW) departs @MCO enroute to Indianapolis International Airport http:\/\/t.co\/qefKFWZo7d","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it was such a lovely part of this long day - attendants on UA5168 (most) \/UA795 were beyond exceptional today. #GiveThoseLadiesRaise","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now you just hang up on me. I?\u0099m starting to think this is personal!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @luke_mcintosh68 nah you wouldn't","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Just DMed you my confirmation number.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is it policy to tell customers \"We can't help you?\" I'm sorry but this is unacceptable","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united need assistance to change flight to get to an ailing parent..\nhave flight leaving Tuesday need to change ASAP to sooner #custserv","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what is the problem with your flights to ny today","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways also, can you explain why, when I checked in, on the US Airways site, & picked \"Standby for 1st\" I was not put on the list?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir shhhh i don't want something else to steal our deal????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways followed!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you're missin the point! There was no \"weather\". You're lying! Seats was broken. But u claim \"weather\" to get out of hotels. Classy","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue going to San Juan!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united typical caned response from UA, fix your crappy performing, last placed\/ranked airline in this century!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue BOS. Everything current now. Thanks for the follow up","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 3hr30min right now...  any end in sight?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir nice work on the update!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Good info, but am already signed up for all options.  None of which sound like they applied to the 'missing' emails.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Are you expecting any delays out of #DFW tomorrow morning?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @VirginAtlantic @GMA @AmericanAir \nCan You Help #ourprincess in need of some help in #USA \n?????\u0087\u00ac??\u0087\u00a7?????\u0087\u00ba??\u0087\u00b8??? http:\/\/t.co\/778AzTDaer","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks. They did not charge anything in the end so all is good.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir are you hiring for flight attendants right now","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's your pet policy?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united amazing hospitality and helpfulness from Anthony Lastella. Great staff ???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u0088\u00ef?? def flying #united again.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Another dead end.  They only handle AA L&F.  They gave me the same failed # I already had. 610-362-7498(99) VM full.  #lost","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the USA help line.  i accidentally booked a flight on a thursday instead of a wednesday and want to switch","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue are we good?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @dfwairport got rebooked through the AA online app.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ok, I have that, pretty sure I had it before too but will wait and see what happens....","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'll be calling tomorrow","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  I have a flight 2\/22 @930 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes, a paper voucher that I got on January 26th 2015","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  no thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir When is the last chance to win #DestinationDragon ???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and\/or honor an employee with an upgrade.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why are you the ONLY airline that is not flying out of BNA today?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways with a glass of wine once we hit altitude?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http:\/\/t.co\/AvbdstJUJS","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!???\u009f\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united once again my bag is lost when I travel united!!!! Please do something","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue how much for a trip to a warm island @SamChampion http:\/\/t.co\/N3SUIip0VW","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no. Did not catch his name. I am sure Jason will know.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is DFW accepting any arrivals or departures today?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair One question.. my wife didn't get the bonus. Should I call about it today?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue \"Do what you love and you'll never work a day in your life.\" ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I've DM'd you. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united UA276 sitting at EWR nearly an hour after sked.  Pilot says computers down but no clue when we will leave.  Can you help?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Got my bags this morning! Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"??\u0098\u00b3 LOLOLOLOLOL ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/YXSwFq9tGP??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir and thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30.   No answer on your phone. Have young children.  HELP!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united where is my flight voucher?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I tried.   We were hung up on, twice. After speaking with someone, then put on hold for 45 minutes.  No resolution.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue okay thanks. Hope to be flying with you guys soon!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue incredible PR team. ???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes - tells me the only way to mod plans is to call the 4322 number.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Great!  I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you're really fudgin up with all these delays ??\u0098\u00a1 #justwantmybed","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir damn weather messing up everything #serenitynow","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/RkwugmanM9?? lmao you know a white person said this","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @MegElizabeth631 how you like the #redcarpet treatment","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ok thank you! Very helpful! This is why you're my favorite airline!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would like to receive offers.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue beautiful ride. Thanks again:)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir YOU FUCKING SUCK","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united social media team is on point on #OscarNight :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional\/nice. Pat her back.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir   A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http:\/\/t.co\/6MBVJFlpBM","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united They held the plane! Made it!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized  breeze! http:\/\/t.co\/uOARyQ98PU","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Just sent a DM. Thank you for the acknowledgment.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you. \n#onechildfourbags","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk?? http:\/\/t.co\/TgSLjjN6g0","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir go south everyone","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir what a joke of a company today reminded me why I never book with you","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Can You please help to save my daughters life @JetBlue for details Go here @Help_Lindsey","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1\/10 the perk?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http:\/\/t.co\/zf5wjgtXzT","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for the update.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Will do :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be??? Spring Break !!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and ask she load the bag for my flight","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united DM sent. Thanks so much for the strong customer service!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united if you lost my belongings then BE HONEST!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you so much. How will you be able to contact me?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united on final. Pls don't let my connection leave!!!\nConf# NPBHD0 http:\/\/t.co\/eWXwXiDTfX","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica got it. All set - Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@USAirways thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! ???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way\/way back- mileage diff?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you. We are signed up for notifications. We shall watch and wait! ??\u0084\u00ef?\u008f\u00e2?\u0084\u00ef??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue okay awesome! Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united captain \"on behalf of the front office, welcome on board.\".... Never heard that before. I laughed...hard.  #funnycaptain","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue check DM please :)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I know. Just a little cold weather humor. :)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue :\/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the nightmare continues... http:\/\/t.co\/TsvgbrL15f","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways tell reservations to rebook me from 5080 to 5129","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yeah, bag is on the way. As per usual.  I'm actually getting used to getting it delivered to me, its kind of nice in a sense.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what's going on with 1171 LGA-FLL..poor to no communication from gate agents??","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I paid seat upgrade b4 the severe weather.  Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united on the plane. I was thoughtful enough to ask for it and got it; there are prob others that also deserved it","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways me too!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica awesome deals DAL-AUS for only $39 each way! https:\/\/t.co\/xCVQXYkg49","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir here we go again #aa106 \"Plane not ready\". Are we going to find the crew run out of time again like last night #shortstaffed","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the costumer services here at Denver Intl Airport is ridiculous bad!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir oh it's nothing my issue was already resolved and I am in the air","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue this makes me happy. I hope these aren't empty promises.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir guarantee no retribution? If so, I'd be glad to share.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Im just praying you get me home alive","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm on 1024 into Dallas. Do I have any chance of catching 2238 to Boston? Do I need to run from Gate D6 to A15?.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  and I forgot about that lounge!????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did get the email. Thought i wasn't supposed to reply to those????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???\u0082\u00f0??? RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/rinzYSK6kI","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you :-)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and @WSJ team up offering in-flight access to journal content http:\/\/t.co\/PTsbkA4cDJ","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united No thanks.  Took care of it when I called","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes called your UK number on skype?\u00a6well worth the $.50.  i recommend others do the same.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue will you Cancelled Flight tonight's 7 pm out of DFW to BOS? #weather","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I knew I should've flew @VirginAmerica lol","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Orbitz has only shown \"priority\" seats since we booked & paid 3 weeks ago.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Also, will Southwest have any other specials like the one they are running now?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Follow me pls?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - I think she was having a rough moment w\/ a bad passenger from an earlier flight. Things got considerably better. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united question. Are departure times based off eastern central time or the time zone your actually in?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Good evening, UA. Can you assist with an issue via DM?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways How do I get a receipt for a change fee when I originally booked with miles?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? ???\u008bI love the company!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Still no response from CEO. I guess he is at the Oscars.  I bet his flight was on time.  #JUSTWRONG","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Wish you allowed http:\/\/t.co\/0pDNtGBXC6 to access you site for awards tracking.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica announces new nonstop connecting @AUStinAirport & @DallasLoveField, $39 intro: http:\/\/t.co\/qXnOaQtYN8 http:\/\/t.co\/JK7qmdfqgf","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hi. I'm trying to find a flight to the Middle East.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue A month ago I had a flight booked but then had to Cancelled Flight it... I'm now Flight Booking Problems a separate flight for a different occasion.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks so much for sharing. Just added it to my site http:\/\/t.co\/TsviBTvT8h","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I need your help but no one will pick up the phone.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways incapable of seating a 2yo and mom together. Toddler in his own row #fail @CNN","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir shhhh i don't want something else to steal our deal????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w\/ your customer serv failures","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir On flight 771 tomorrow (Wed 2\/18) DEN-BNA. Will we be delayed or Cancelled Flightled?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http:\/\/t.co\/0cevY3P42b via @HuffPostBiz","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Next Friday, I'll take AA3074 to LGA.Sat morning, US1951+US874.Do I have to take my bags at LGA or I get them to my final dest?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Deep Vein thrombosis","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http:\/\/t.co\/tvB5zbzVhg","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  can you help me out?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https:\/\/t.co\/72RMpkOGwu @cbcallinaday @CBCNews","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you. ?\u009c@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces.  Ur fired","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways done","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways pilot for flight 729 didn't show until after departure ??\u009a\u00ef?? & now there's a broken computer. Next time flying @United. #ALWAYSLate Flight","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways but need to confirm please help","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Everyone is sorry.  Don't have what I need for meeting tomorrow.  140 charac. isn't nearly enough to highlight your shortcomings","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ok, thanks you! Have a great night AA team!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united rebooked.  This one is Late Flight too.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I am dealing with the reFlight Booking Problems agent in the Miami airport now","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yes I did.  We headed out to de-ice 5 minutes after I sent it to you.  Made it to Austin, but am now waiting for the luggage.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b\/c we are waiting on a new crew. Why the subterfuge","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways No I need the corporate office number please as that is who is dealing with this for me. It's a 480 number.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways This is the last time I use your airline. I promise that!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what can I say, I'm #LostinLove w\/our #brandmance https:\/\/t.co\/Bzwgp7aDVE #wemosaictogether #Mint #Love","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'll take 3 round trip tickets to the closest warmest place please! #negativedegrees #buffalo #snowwillnevermelt","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks great recap. I wouldn't have been able to sleep!  I was nervous the bad guy was getting away. ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: We?\u0099re looking for our next #FlyingItForward flier from DC Tell us where you'd fly & why http:\/\/t.co\/MCSI0dzpnz?? @geekandahalf","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https:\/\/t.co\/j4cj0lrF2d http:\/\/t.co\/dTLGUQ1kAk","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir -U dont have Atlanta to San fransisco in 99$ in the present sale, like u had in the last sale?Im looking for 2 return tickets","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is there an email address I can reach? Too long for a DM.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir worst air line ever, you have no compassion of the handicapped","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https:\/\/t.co\/lio6oCpTEQ","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that's what is on my ticket and my confirmation email. Anything else?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways, 1st a reaccommodation, now a delayed flight for this one.  & the Gate Agent still hasn't mumbled a word. Folks getting anxious.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Not trying to make you look bad, on your website it says: \"Due to weather in the Charleston, NC\" Its actually in SC, not NC","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you need this song for your next commercial!  https:\/\/t.co\/jU9rHZ4RQc. #SWA #love","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@united: @Addair  We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us & DM your confirmation. ^CP?\u009ddone thx","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can you help me reroute my trip?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I asked if that was SOP, and they said ?\u009cIt is now.?? But yet the other 11 flights, nothing. Is this a policy or not?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united where is my flight voucher?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Your policy needs a serious revision for babies.  Fortunately I have choices and choose @Southwest from here on out.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Worked now, ty","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'll check it out when I get to the airport. Thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that is absolutely false stmt.  You have a comedy of errors incl no catering etc #GetYourActTogether","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica How can I watch the #Oscars2015 on my JFK->SFO flight?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we will...sunday! Just a few days away","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http:\/\/t.co\/VX9vBCTdLf","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United never heard of this? http:\/\/t.co\/QDebyaHqfM","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Many Thanks for the Follow.\n#ourprincess #freyasfund #USA #Bandie \nLooking for Any Help????\n???\u0097\u00f0?\u0087\u00ac??\u0087\u00a7???\u0097\u00f0?\u0087\u00ba??\u0087\u00b8????\n??????\u008f\u00f0?? http:\/\/t.co\/UJfS9Zi6kd","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any chance of making #561?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  flying Southwest for the first time to LGA with a layover in Atlanta!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's right- with an overnight Miami.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  I'm game if you're buying!!  ;)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir These birds could fly to South America for example #Argentina","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Definitely will!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please rebook me from Seattle to Columbus Tue 2\/24, locator: KARAAX, name: Mitchell M Neuer","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you.....you do the same!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@united: @ItsAaronChriz Sorry to hear about your flight. Do you need help reFlight Booking Problems???\n\n????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads \/ snow","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir greetings","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost & found report","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hey guys, why did my last flight earn me 0 pts? http:\/\/t.co\/1syWlmTZek","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue so happy you can accommodate peanut\/treenut allergies on flight! 1st online cover from air provider","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I just sent to you.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir don't worry you won't steal my money again","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please do. Hate having to fly a different airline. You're my fav.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways US airways csr at Phoenix airport fixed the problem","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks, that would be awesome.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir as of now, will do my best to never fly w\/ #AmericanAirlines ever again. Y'all have made this a day to remember.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir By \"answering as fast as they can\", you mean hanging up on every call?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie, 2pm my ass!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united OK, thanks for the clarification.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother.  I planned and you change the rules","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http:\/\/t.co\/EwwGi97gdx","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks. Can you change the music in the boarding gates?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how long does it take for my Rapid Rewards points to be credited to my account?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Just sent a DM. Thank you for the acknowledgment.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/LSYbgLF59j?? let's keep it professional","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@united: @MelanieSpring We'll see what we can do. ^KN?? We are running! Most of this plane is running. Thanks for the help!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue How can I best track deals and special flight offers? I'm liking your international options...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Happy for SFO, but hopefully you'll add PDX soon ?\u009c@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Sure did! Only waited about 15min. Yay!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united any news?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model.\nhttp:\/\/t.co\/96Sctomh29","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue are @AskAmex Amex Plat holders provided access or a credit in the Airspace Lounge in JKF?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways pretty sure we didn't actually take off at 7:10 http:\/\/t.co\/vuxf4r4Unu","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what's the status of flight 1008 Bogot\u00c3\u00a1-Houston?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united still can't dm, it's LH7631 on 21\/2\/15","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( \u00cd\u00a1\u00c2\u00b0 ?\u009c\u00ca? \u00cd\u00a1\u00c2\u00b0)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I was so excited when I saw that you fly there! #ionlyflyblue","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks, I'll look forward to the response.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir and thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there a problem with the website? I tried making changes w\/ the app and the site but got \"unspecified errors\"","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston?  Usair flight 2218 #US2218","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir delayed.....wow","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm seeking to go 2 client. B\/c u cant get me there I need refund. I filled out form not confident it works if past is an indication","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir basically u right now http:\/\/t.co\/IN24Bpb7dw","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! Good service, safe flight... 1\/2 way home!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @gg8929 Ladies and gents - United Airlines...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir think you need to follow me for a DM","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have a child traveling cross country...she's 11 will be turning 12 in march...and (cont) http:\/\/t.co\/Enh1keUUTd","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @bwood we'd prefer everyone hear our complaints amount your airline","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united got it, look forward to hearing from you soon","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you for the tip!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways HA!  You're fun.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you guys are so clever ???? http:\/\/t.co\/qn5odUGFqK","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just hung up on me again.  Another waste of an hour of my time.  How am I supposed to book a one way award flight?  #badwebsite","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - http:\/\/t.co\/uy28D1UEgX http:\/\/t.co\/vJFV7KSGcQ","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue not ok to Cancelled Flight flight 1274 tmrw for \"weather\" & to rebook 4 flight the next day when there is flight tmrw night. no compensation?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Amazing to watch @chasefoster (who travels with celebs all over the world) show the youth of America who *not* to fly with.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Yesterday on my way from EWR to FLL just after take-off. :)\n#wheelsup #JetBlueSoFly http:\/\/t.co\/9xkiy0Kq2j","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched..","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/tEjrN09tfw?? NOOOOOOOOOOOOOOOOOO","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"STOP THIS ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Ac6zwmuOOn??","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @roxydigital HAHA. you didn?\u0099t disappoint. Well done. #JVMChat","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways but question :  if the downgrade include losing first class do you get money back ? http:\/\/t.co\/LfT7QD23Sy","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you! I'm excited to fly with you for the first time.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir did you pick the winners for the #DestinationDragons ?? #87yearsLate Flightr #maybeijustlost #whyyounoloveme","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Keep the flights cheap and early\/on time and you are good. Flew @AmericanAir  and Cancelled Flightled my flight 4 times last month. United>","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hey southwest! Can I see @Imaginedragons in Atlanta? My friend has never been there, loves them, and he is from Taiwan!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways doesn't want me to get home","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I was not the one traveling. I was asking for my sister who was waiting on my nephew in Midland...flight eventually landed","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for the info! Have a good day.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports, then I am flying back to Chicago :)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Last thing I want to deal w\/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ice cream up front! Solid","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue many thanks, as always your employees are professional and courteous. Whenever I have the option, you are my go-to airlines.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue that's ok! It just sure seemed like it when JetBlue tweeted us back and asked us to send selfies of us watching.. Haha","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica can you please get me to the new york area before monday afternoon","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http:\/\/t.co\/auGJsCmoLu","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http:\/\/t.co\/Swb1gR57Cc","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways IT HAS BEEN FOUND THANK YOU","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http:\/\/t.co\/NKloZcNtto","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united has the best pilots ever Thank you guys for the great trip #thatisall","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http:\/\/t.co\/rKorHvR9z1 #contentmarketing","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Customer Centricity is knowing people #ANAMarketers","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 1k member broken seat back broken tv broken light lost bag  gee thnx. UA922 awesome job","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue well mine sure aren't anything to write home about!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you! DMing now.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @cityandsand we're trying to coordinate an airport hand-off of Nutella! #veryimportantproject","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united same flight number different flight. I'm heading to MPLS","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's the charge for oversize? Not overweight","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United is offering to reroute my SFO flight to LAX. Might be geography class time.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I understand that, but I'm not even being put on hold - it says \"try again Late Flightr, goodbye\".","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 3198 to AEX. Is it still going?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do you have any info about when #DestinationDragons winners will be announced? me & my best friend are hoping to win. thanks!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue If you have well-priced flights to #Oahu - we could be best friends. @vincenzolandino","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united does forelock guarantee the fare only or fare & seats?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what is the baggage allowance on flights from Glasgow to the US?  Thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - could you please send me a phone # to the refunds department?  We have submitted our claim through email without success.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Let's just say #IDontWannaLiveWithoutYourLove https:\/\/t.co\/i9KCgaxxFa #ItWasMintToBe #BestInClassSocial #ThankYou #Travel #Business","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways oh they saw it and said nothing.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united Our newest delay, right now http:\/\/t.co\/96fTLZWtvO","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue mechanical failure isn't Boston' fault.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Y'all need to get it together","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I continue to be amazed by the amazing customer service.  Thank you SWA!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir are u paying incedentals? #noworstairline","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/oUmC1LrXDN","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united captain \"on behalf of the front office, welcome on board.\".... Never heard that before. I laughed...hard.  #funnycaptain","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica wish you flew out of Atlanta... Soon?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue It was fabulous! Very pleased.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue wants Customs at Long Beach Airport for future international flights. By @EricBradleyPT http:\/\/t.co\/J6Hb4JDvER cc: @BrianSumers","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!?? Yup! New beanie http:\/\/t.co\/AnEqXZR4bp","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica great. Well deserved.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http:\/\/t.co\/NTUIx5dbYR","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir These birds could fly to South America for example #Argentina","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir \n\nJust realized I had the wrong departure date. Thanks for making changes easy!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please help http:\/\/t.co\/t5mRj5Yw6I","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @reebok @rockinwellness @ Denver International Airport https:\/\/t.co\/tKVmHBkeC3","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways, if I rebook on another airline after my flight was Cancelled Flightled, do you reimburse? I need to get home today, not Tuesday.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yes. To Boston. I was going to Providence.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet ????","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how come on mobile I can't proceed w\/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue \"Do what you love and you'll never work a day in your life.\" ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Have a great week ???\u009e\u00e2??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I guess that's not the busiest route, so based on traffic\/fuel costs, regional jet is the decision, but still not great 4 travelers.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I don't think I've ever had a us airways flight that went smoothly.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Our non-profit ARC would love tickets as we rely on airlines for extractions in saving abducted children and returning them Home!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it is cool. Your customer told me they didn't care either. It is expected","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https:\/\/t.co\/X5JenA7NyE","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Left my coat on flight 453 this morning in overhead bin.  Reported seat 12A, but I was 11A.  Thx.  Ticket 2792125083854","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when will dates to fly go past August 7 2015?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue lmfao, i love it","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for making sure they hear the message!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the you above all commercials? Like the legroom one","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO ???\u0082\u00f0??\u0082\u00f0??\u0082\u00f0???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - done :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Stock Rating Lowered by Vetr Inc. (JBLU) - Dakota Financial News http:\/\/t.co\/QW2eBEEMVg","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways So you understand why I'm resorting to Twitter: No help available at  gate while this occurred or by phone afterward.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http:\/\/t.co\/rxmjWoo7Qi","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life  http:\/\/t.co\/sbEhi46bMk","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I submitted a status match last week and have not heard back. Im a delta customer looking to switch to United. Please assist.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways following you now","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we checked in right at 24hr mark. Boarding C group with kids ages 6&8 dnt want to be split. What sld we do?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great to see the RedSox plane and your reminder you ?\u009d\u00a4\u00ef\u00b8\u008fNY side by side at JFK #catsanddogslivingtogether http:\/\/t.co\/KFUyYoKUFv","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1\/2 hours Late Flightr???!! #nothappy","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ?\u0099s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http:\/\/t.co\/tjDzaMHPEw","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http:\/\/t.co\/755VpYm4Mv","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Uhmmm we need @JColeNC down in Dallas,Tx for his tour ??\u0098\u00ab??\u0098\u00ab??\u0098\u00ab","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I was trying to find airfare for my family.  Your prices are ridiculous!  Almost $1000 more than @USAirways. #notmadeofmoney","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir for frequent flyer miles can we schedule interchangeably and get credit?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united It was last night's 1235\/ORD-LGA.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother.  I planned and you change the rules","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http:\/\/t.co\/KEK5pDMGiF","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue tried again. Lovely customer service. Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can I use points to book a rental car?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir THANK YOU for finally making your boarding passes work with passbook","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united oh, the Wi-Fi router is on top of the fuselage! ;)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united need assistance to change flight to get to an ailing parent..\nhave flight leaving Tuesday need to change ASAP to sooner #custserv","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled.  I'm done with you.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Just got a call from baggage dept. \"...still looking for your property\". It's went missing 1\/28. PRERECORDED NO HUMAN SERVICE!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks a ton!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue can I change my flight if I already printed my boarding pass?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Reservation agent on the phone did a great job.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http:\/\/t.co\/gonmRwEM6I","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @Nashinmypants lmao this is so funny","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please help us get home tomorrow!!!!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united next day","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what about flight 1239?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue can't book a flight because of outdated, forced opt-in \"Verified by Visa\" nonsense. Help a girl out? I just want to get to @sxsw","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I've filed the claim but have no way of calling for updates. Is there another way to do this?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways download jeokoo the American app for air travelers","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways still just sitting here. nobody has said anything. What's up?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my boss is :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united SATURDAY this morning Man dies from Ebola http:\/\/t.co\/hXVVIS0VWw","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and I can't get through on any phones","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united false.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do you have any tickets to the Atlanta show? I would love to go with my sister ?\u0099\u00a5\u00ef\u00b8\u008f\u00f0???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S\/by 2 BWI or PHL today?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http:\/\/t.co\/X1EqYAHfvZ","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great trip today!  Thanks to the crew flying us home, they were fantastic! http:\/\/t.co\/sk6W9XQaQB","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Anytime, sugafly.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ??\u0088\u00ef??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir well Done all of you xx","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am on 1528 and my connecting flight is 909","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways OK she is worried that something is wrong with the flight - #1870 - and should she consider flying earlier","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir no, don't leave me!!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why does the customer service have rather inconsistent information","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you! You have always been so good to me. I will follow up.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks, have emailed them. How long should I expect for a response?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"You know what ... RT ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/WJYAs2D94n??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks ??\u0098\u00a9. idk if it still Late Flight but I hope I get it tonight ??\u0098\u00ad","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @EllaHenderson the highlight of being delayed #freeconcert","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Super Spring Tides and ?\u009cTide of The Century?? Drawing tourists to French and U.K coasts:\nhttp:\/\/t.co\/gXdqORtsS0","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do you have any info about when #DestinationDragons winners will be announced? me & my best friend are hoping to win. thanks!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I am following you now. I don't think I can DM until you follow me.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes, I've been waiting for four hours and no one has been able to help me.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Now your site is not working! WTF","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I can tell you. Your airline has lost mine and my families business. \nThis day and age message through Twitter travels fast.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2\/28, we?\u0099ll be tweeting from @AmericanAir.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you, but I'll be Cancelled Flighting my return flight, as I've already rebooked with another airline so I can get home today.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue when will the system be up and running?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Flew ORD to Miami and back and  had great crew, service on both legs. THANKS","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you @united for your prompt assistance.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine Love SW forever???\u0083\u00f0??\u0095\u00f0??\u008d\u00e2\u00a4\u00b4\u00e2\u00a4?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I didn't have time to take my wet clothes\/suit back to the airport and wasn't going to pay for another cab to do so.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you guys held our flight #330!  Thank you!!!  About to take off from MDW now to Oakland.  Thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue will call. Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir These are some awesome photos. Thanks for sharing! ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's of course in lax","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when you enter every contest for #DestinationDragons and lose :(","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great to see the RedSox plane and your reminder you ?\u009d\u00a4\u00ef\u00b8\u008fNY side by side at JFK #catsanddogslivingtogether http:\/\/t.co\/KFUyYoKUFv","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks! Will do","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @DelonGerry ual sucks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united are you looking for European Flight attendants for Paris or Frankfurt?\n\nBest, \n\nFabrice","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you got cheese pLate Flights too.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)?? you know me too well ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 1st flight of the morning, flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. #ItsCold","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hey guys, why did my last flight earn me 0 pts? http:\/\/t.co\/1syWlmTZek","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir reference #: 261093929756","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Looking forward to using Passbook when I fly  @SouthwestAir in a few weeks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday, >1 hr today. Still no bag. #AA http:\/\/t.co\/QKkJdFObOS","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue :\/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue absolutely, my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two, will send a Tweet when it's done!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Ha?? you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/IMVMpnQXAI","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united past","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Club in Denver is dope ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! Excited to be working with you guys!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I love the dancing little richard. cool beans.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica happy to spend the day together. Let's do this!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what can I say, I'm #LostinLove w\/our #brandmance https:\/\/t.co\/Bzwgp7aDVE #wemosaictogether #Mint #Love","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you might be the only airline not offering waivers...keep up the good fight","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. @USAirways #neveragain","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you guys! Brilliant customer service","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please....can I have the last tickets for me and my best friend to #DestinationDragons http:\/\/t.co\/eQqi1nfSZh","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir just disappointed with the Flight Booking Problems process and add?\u0099l fees to sit together on a more crowded flight. Not impressed so far :-\/.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/pa7dCjXlzL??\n\nC'mon fam??\u0098\u00ad??\u0098\u00ad just. No. Ok?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways would like to see you do similar in PHL! http:\/\/t.co\/n9vGe2nPIB","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue today my family gets to experience #mosaic status w\/ me! #LifeIsGood","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica they told to check with the airline regulation first so that is why I contacted you.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue That's why I love JetBlue! #truebluemember4life","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach.   I want resolution or a comp","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks. What's your opinion on chances of getting in okay tomorrow?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I love the dancing little richard. cool beans.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've never witnessed such covert tactics from an airline.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank u for not leaving me \n@me nice job running thru the airport to catch your connecting flight","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue any good deals for March?! Looking to fly to Orlando!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you!!!! I will be there to pick her up on time.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ha ha! Can I get a wake up call at boarding time please?  Large coffee, extralight extra sweet please!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how can i get ahold of a reservations supervisor?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do bags still fly for free anymore?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue works with Google #chrome but not Internet Explorer.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just mine sadly.. But yea the fly fi is awesome","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http:\/\/t.co\/elhxUV0Uj1","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue what good with the inflight WiFi?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Lovely! RT @JetBlue: Our fleet?\u0099s on fleek. http:\/\/t.co\/Hi6Fl1AX9E","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http:\/\/t.co\/YiwLhQhZgp","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #1691 out of JFK. no one has info & no answers as to why we boarded the plane. the team is in an awkward spot & everyone is cranky","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we have been told that it's lost...you guys don't know where it is","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http:\/\/t.co\/vGqOihtRkH","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I hope so too :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I (heart) my CP status. Sure would be nice to have though.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united met with agent. All taken care of. Thx for reply","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir oh I will, AA on speed dial","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account?? #help","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would go anywhere JetBlue goes.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what happened to flight status map? It was so cool..","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.?? sent","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we finally just arrive to Bogota, good but long flight!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you can 100% confirm that?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the info and the quick response!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http:\/\/t.co\/JI7xkS2jkk","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Well, I fly into Huntsville, AL. But I'd take either Nashville or Birmingham too!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just kidding with you I'll send you my stuff now. Thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @parryaftab done thnx","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"I'd like the 11c I originally tried for @AmericanAir - again, happy to pay the difference","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can I access Frankfurt arrival lounge when I'm flying global first class?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http:\/\/t.co\/enIQg0buzj","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid?\u009dhaa man","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why can't you take me to Knoxville?? yall are my fav #help","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir she doesn't have Twitter.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir TY! But, their site says \" Please note that we do not offer a print subscription service for American Way. ...\"","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am appalled at your lack of communication during our awful journey on 2\/21 EWR to BOS. 4 hr delays need to be explained better.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united question. Are departure times based off eastern central time or the time zone your actually in?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https:\/\/t.co\/mWpG7grEZP","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue Ah grasshopper, your twitterz kung fu no good.  Hire geeks. http:\/\/t.co\/8MWItRi9kF","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue?? and now I'M feeling like a boss #jetbluefame","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Many thanks for your reply! http:\/\/t.co\/6CGFv02gzb","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir anything in particular I should ask for.   Will they want me to document my mileage plus status!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @madbee95 check the website before you go to the airport!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just curious, when are you going to to finally learn #customerservice ?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways You are 0 for 3 so far in on-time flights on this vacation.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Oh wow. #sm ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/l0i8fnz3KU??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Absolutely!! The staff was amazing!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks. Line moved quick. Already done.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and that you can choose the same seat for free after clicking 100 buttons.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the nightmare continues... http:\/\/t.co\/TsvgbrL15f","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue of course !!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue wall separating in row 1. #safetyconcerns http:\/\/t.co\/zTrDwV0N4l","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways The help\/complaint forms on the website can be used only if the matter applies to an actual ticketed flight","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is it policy to tell customers \"We can't help you?\" I'm sorry but this is unacceptable","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir great job TYR ground crew...now let's get this bird outta here!!!  Tell flight 3200 to wait on me...be there in 45 mikes!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united mechanical issue. Looks like they got it fixed! Thanks for your concern.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 77min still on hold to chg award travel #sorrynotsorry","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???\u0082\u00f0??\u0082\u00f0??? ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/BBaONx9txD??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/RLWBJ80mA5?? r u serious","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your agent did not say","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the costumer services here at Denver Intl Airport is ridiculous bad!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http:\/\/t.co\/Ox4w6KtsGI","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I will give it a couple more weeks. Thank you.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  I need to email customer service for help and a question, can you please provide the email address?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  I'm on standby for my connecting flight. 1st on the list.  NudgeNudge I'm told there are four slots open. Save it for me.  Please.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http:\/\/t.co\/GGuAA1JvDF","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Please come to Indianapolis!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir + @twitter  = outstanding customer service!  Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir So far so good! http:\/\/t.co\/16c9ex79Rk","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir fantastic thanks! Will try and tweet a photo of the view :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united its ridic you cant transfer credit, you have my $400 & youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @SouthwestOliver that's a great FA right there.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @SSal thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue when are you guys flying it froward in the Bahamas.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united After all I have been through on this trip, can you get me on another airline home?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir go @franks105 go!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue oh. And thank you for responding","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"First base already? I like your style @JetBlue","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue lolol @s_myc88","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  can you help me out?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Mobile boarding pass email.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I see what you did there ;)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir ok, gotcha! ??\u0088\u00ef?\u008f\u00f0??\u0083\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue How do I know if my flight was deemed a dark flight?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http:\/\/t.co\/GCWVFuopl2","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flights to Dfw Cancelled Flightled today?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue lord...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @HeyMyNameIsSEAN Sean if you look at the AA schedule it sometimes gives you a clue if new'airplanes are used. They are gr8","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I've DM'd you. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. ????","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for more timely updates.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can't wait!!! 787!!! @tpallini http:\/\/t.co\/oDlall5eDH","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue imma need the hook up tho","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir many trips coming up!  I will see you soon ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http:\/\/t.co\/YcCITaeP3S?? Thanks again SW","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Trying to reset my password, email never arrives. Help?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation..","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir DONE!! thank you so much!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a \"no show\"","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1\/3)","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir AMAZING c\/s today by SW thank you SO very much. This is the reason we fly you #southwest","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Ok Thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight number #2386","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir (2\/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp\/mech issue.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways really, so what does that mean??? #usairwayssucks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You're right. Someone is up to something...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united i think he actually did not like your screen  @campilley ???\u0083\u00f0??\u0083\u00f0???","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue expanding!  http:\/\/t.co\/Kk6EixifP5  #Nantucket #Aviation","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you, but I'll be Cancelled Flighting my return flight, as I've already rebooked with another airline so I can get home today.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do you have any tickets to the Atlanta show? I would love to go with my sister ?\u0099\u00a5\u00ef\u00b8\u008f\u00f0???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"His name is Enzo ???? RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http:\/\/t.co\/dLh9138HBg","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Disappointed in the FAA \"regulation\" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  I got rebooked for tomorrow","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral.  This is pathetic.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Sorry! Thought I did. It's done now.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you so much!  I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the most frustrating flying experience. One continuous \"I dunno what time you will leave today. \". Dunno?! That's code for ...?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir QSVGRU when would the next flight arrive?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Aw okay thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Cancelled Flight previous request. Will accept ticket number for document number","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir great day in the air. http:\/\/t.co\/YNc2ZUt4zz","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Spent most of the winter in NNY with Mom,  JetBlue will take me home to FL via BOS on Mon. Miss hubby, kitties, warm #countingdown","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can I bring mini bottles of booze on to my flight?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united all good man it isn't your fault that plane is having maintenance issues","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - really?  All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #1007 Houston-Bogota with an engine problem, mechanics trying to \"fix\" the problem, safety first, better to change the plane","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice.  #happy #customer","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight....","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1)","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir LOVE IMAGINE DRAGONS  SO MUCH I EOULD DIE IF I GOT TICKETS","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir really easy for locals to get down to the strip. book.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica How about some free drinks on the flight back for the free promo?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair cool shot of the moon and one of your fleet http:\/\/t.co\/kl9BAiMES6","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks a ton!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I love the hipster innovation. You are a feel good brand.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you guys rock!! http:\/\/t.co\/LA397zaoAY","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your b737-800w  literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you! I will be calling you! #CheapOairChat","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united How can you not know where my bags are?  You knew where they were 6 hours ago. You are killing me!  Worst service. Ever.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir though I work for another major airline,  I LOVE your Black history month commercial. I Thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hahaha.... \"Meanwhile in Russia....\"","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flying high thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a \"no show\"","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thx - fingers crossed they are found.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/CXTTxV2lMP?? ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flights taking off from IAD this afternoon?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no worries, loved flying with you guys. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ok. Can I DM you the info?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir filing it now. Thank you for your response.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and is there a delay on our connection to pns?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue OK cool.  I need to listen to some Dre and Snoop en route to LA.  That would have been a shame.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost & found report","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Hey, my bag was damaged flying with you yesterday. What can I do?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir okay just signed up!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  traveling 2bwi nMaryland 2morrw any chance the flight being Cancelled Flightled to inclement weather? Any chance can get earlier flight","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir who's your pick for best picture? I don't want to board your airline until I know","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@VirginAmerica does that mean you don't have a policy for destroyed luggage?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue wow, keeping up with the times...","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united be patient while I let this string of tweets go out showing people you are bad at your business","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would love to Fort Lauderdale now that would cool.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yesterday's deal?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w\/o it but I appreciate the support. $50 voucher + $50 for essentials.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir THANK YOU!!! ???\u008d\u00f0??\u008d\u00f0??\u008d\u00f0??\u008d\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised....","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir truly the best in #customerservice.  If something goes wrong, no matter how big or small the issue was, they fix it. Thank you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm on flight 623 from DIA to Ontario tomorrow morning. no access to the airport via taxi or shuttle. What should I do?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united did not get names...Dallas flight and Chicago","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Corporation Insider Trading Update - Rock Hill Daily http:\/\/t.co\/vvzkSMFKVw","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my email is my twitter handle followed by gmail ?\u0098\u00ba???\u008d\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.?? Good luck with that!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http:\/\/t.co\/2Nzh3QOaZo","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways haha no worries you guys are the best!  +1 for spelling my name correctly","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes! Announced we will take off. You're on it! Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http:\/\/t.co\/gLXFwP6nQH","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss LAUREN HoLY SHT","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways where is your email address? Its not on this page: http:\/\/t.co\/5cwH1yfOow","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Help - I left my Nikon camera under the seat in front of me. What do I do?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united UA1469. Just landed.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks great recap. I wouldn't have been able to sleep!  I was nervous the bad guy was getting away. ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @martysg Spoke to Corp. Customer Support already.  Shame.  Probably a reasonable and cheaper resolution to be had.  Regards","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways OK she is worried that something is wrong with the flight - #1870 - and should she consider flying earlier","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http:\/\/t.co\/FuCHZRZjg5","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for quick responses.   #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I did. they told us the wrong carousel number.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways That's not the question. Question is: how do I get past the computer fastest if we both know that the computer can't help me?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  My tweet gets me a response to email dmsc@usairways.com","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 4 segments, 4\/4 delayed. Gnv > CTL . CTL > JAN . JAN > CTL . CTL > GNV. My year off from flying with you guys was the way to go.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http:\/\/t.co\/z5znfwkKWP","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir got mine!  Just in time for the wife and my 15th anniversary!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is the worst airline I?\u0099ve ever flown on. You guys have treated me like garbage today.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \nI still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Sent your way, thanks for the help.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways charged my card 11 times for one airline ticket, now card is on security hold","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair Hi, how do I add a flight to my account? Just created it","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http:\/\/t.co\/gKgKZLAwpR","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united i now see it's 72 hours. Thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @NHLBruins repping the Bruins in Cleveland at Rock n Roll HOF & The Christmas Story house #JetBlueBruins http:\/\/t.co\/JKnWuGJ778","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can tweet through the weekend\/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http:\/\/t.co\/TtLwZgIyAg","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I only fly Jet Blue","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http:\/\/t.co\/tN5cXCld6M","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways by far the worst airline in history. I'll never ever fly your garbage again","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue can't wait! I'll be the one who can't contain herself. ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http:\/\/t.co\/3nsUSfSBPv","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. ????","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/kVXs1lCqLp?? @alynewton new fav airline","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united tried to and got through the whole 2,000 characters and I was not even done.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/B2Xi4YG5T8 #CheapFlights #FareCompare","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can I get your service desk # at IAD?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks, just sent :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm on the 110 lol has anyone arrived yet??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ooh thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!!  Really???","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ok, have sent u info via DM. I appreciate your help and consideration. ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please be good to me this weekend!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United @UnitedAirlines and the hits keep on coming. http:\/\/t.co\/44ZHmfDIW6 #unitedfail #unitedwithivy","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you assign seats","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http:\/\/t.co\/F4Tp0dAwbd","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue, it would be nice if the app would actually inform you that a flight is delayed.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Yall tried it. \"@JetBlue: Our fleet's on fleek. http:\/\/t.co\/62GoDFaKNB??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 2302 from JFK to BUF.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w\/out paying. confused","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @TheEllenShow @Imaginedragons if only that was me! ???? #DestinationDragons","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 4841...3 gate changes on top of this.  Really hoping you can compensate with some points\/mileage to my account!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w\/kids - b4 group A please. Please.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you United! ?\u009c@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can you take care @Cowboycerrone please.  Thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue perfect! Probably need some coffee to stay awake during the night ;)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  redeemed themselves!  Flight out at 7:44!!! Had to call and negotiate,  but thank the Lord I'm heading home!!!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how about 3659 YUL-ORD?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would like to communicate directly with a \"Customer Experience\" executive. Does Joanna Geraghty have an email address?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks so much , my passport was recovered","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL  and PHL to Israel?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir One heck of an airline http:\/\/t.co\/CyoOnZfTdC","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and @WSJ team up offering in-flight access to journal content http:\/\/t.co\/PTsbkA4cDJ","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways \/ @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Uhmmm we need @JColeNC down in Dallas,Tx for his tour ??\u0098\u00ab??\u0098\u00ab??\u0098\u00ab","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir who's your pick for best picture? I don't want to board your airline until I know","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  Not blaming Jet Blue.  This wasn't weather. Can't have planes in the air and runways a mess. That's a disaster waiting to happen.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight??\u008d\u00b8#sfo","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would like to receive offers.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"I hate you all. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/uTdfqF5WPA","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I need some help with a reservation","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways with chocoLate Flight please... i m melting http:\/\/t.co\/jJdoSFYIBM","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways made it! Just! Huge relief - thanks for your help!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the epic service on 863- always a pleasure- outstanding crew http:\/\/t.co\/trqlpeinzW","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 3198 to AEX. Is it still going?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united DM sent","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @dfwairport Guys, let it go. http:\/\/t.co\/vOxcghciJi","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it was 3472","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @livvyports16 and I became best friends Bcuz of @Imaginedragons is there any other way?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we were moved to a delta direct. Thank you for the accommodations!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Still on hold. Way to suck.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you guys are awesome... #dontchangeathing #luv","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks...","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir It was the usually excellent SWA flight!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @kanne822 @SouthwestAir is better than AA.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Finally got me home #BNASnow","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Good info, but am already signed up for all options.  None of which sound like they applied to the 'missing' emails.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b\/f call disconnected.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united bet you wont honour them, like mine ey","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http:\/\/t.co\/TkVCMhbPim","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Do you provide complimentary upgrades to first class, if there are available seats?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir First Class all the way!!??\u0092\u00ba??\u0088\u00ef?? Headed to @portlandjetport http:\/\/t.co\/kDMq0jps02","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks, you guys are the best","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue okayyyy. But I had huge irons on way out. Promise no shenanigans?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you for refunding me on my baggage ! really appreciate it","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united done just now, thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http:\/\/t.co\/wU3LbCNcr9","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks.  I actually made it, my connection flight was delayed.  Guess all delays are not a bad thing. http:\/\/t.co\/XGgCNTco8m","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"FYI, @JetBlue: The last email response - \"we undrstnd this wasnt best 4 you\" -but hope 2 wlcm u back onbrd N the future...   nice touch. lol","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've tried...its @USAirways anyway","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your chairmans phone is down. what other number can i use?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how do you go fr Silver Elite for two straight years to group 5 all the time?  I get no group 2 but maybe 3 or 4?  What's up?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca  easier","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir  worst customer service ever how can you let people be assaulted on your flights and do nothing about it","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir didn't realize no clothes until at hotel - suggestions?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue to End Partnership with American Express - http:\/\/t.co\/WhuFmI2Ytd http:\/\/t.co\/fbTEMFwRsP","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'll DM you.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please do! She went above and beyond what she had to do, she made us her number one priority!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is the worst!! Still haven't left.. Everyone missing connections.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http:\/\/t.co\/mRfBjtePef","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 5223 out of Gainesville, FL","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hi! Does my upcoming flight 2168 from West Palm to HPN have Fly-Fi?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA??\u0088\u00ef?\u008fBOS","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you! I will be calling you! #CheapOairChat","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir think flight 1945 from BNA to LAX will get off the ground tomorrow??? #please #snowbama","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Will do, cheers","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue this feels nice - what we've got going on here. Let's just swap me out with the fool in 5a and we can make it all better.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Oh trust me. I am in love. It is so beautiful!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I have more flights that I'd love to redeem for some points but they're a little over a year old. Is there a historical limit?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http:\/\/t.co\/kbHYM5GkAP","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":". @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Just sent you a DM with the details.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I haven't booked yet, I'm asking before I book","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Trying to reset my password, email never arrives. Help?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an \"UNMET ARRIVAL\"!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways   Just talked to reservation. Must congratulation to them. Very friendly.  Good for usair. The ONLY airline we fly.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can I get some help changing a ticket.  40 minutes on hold and counting....","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir When will the flight resume? I don's see it in the open schedule. :\/","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can you?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united plus what about food? And taxis?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response.  Need an explanation pls. #notsatisfied #smh #unhappy","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks for the quick response - it's appreciated!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth ???\u008d\u00f0??? ???? #happytweet","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue lol the fleet on fleek... i see yall ballin... new jets on deck..","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hi -- @united was. Thank you!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways it's vegas baby who doesn't have a good time in vegas lol","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I absolutely will. Where can I send it?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sure. Fhk2te. Am scheduled to leave this weekend but need to push to October","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any chance of a travel advisory or DCA this weekend?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi! I just saw a Black History month commercial on TV & Im excited! In support of this month,will you all grant me 1 free trip","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir rules.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @flightspots about time! #mobileboarding is a must!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir No worries at all. Y?\u0099all have a good one!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you! My lost item was located at ORD and is being returned to me.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no they were to busy taking to each other and I needed to get to an audition.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my bag was Late Flight-checked and put on a different flight from OAK->MSY. Having troubles tracking it down. Any help?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http:\/\/t.co\/lEdNoCdQee","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Can you help me add a AAdvantage number and known traveler number to a reservation?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for >40 mins until owner returned, 20+ mins after I reported","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http:\/\/t.co\/lEdNoCdQee","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your \"customer service\" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir are there any flights from MSP to HRL in March? I'm looking at 3\/19-3\/23","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Help - I left my Nikon camera under the seat in front of me. What do I do?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@VirginAmerica If only you guys were starting those flights at the end of the month! Guess I?\u0099m still road tripping on Feb 27??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is America's largest airline by passengers carried! Wonder if this is b\/c they have a 'Customer Service Bible' #ANAmarketers","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united followed and messaged. Thanks so much for the help.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 6533 ORD to DCA","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue loving the free #wifi and #legroom ??\u0088\u00ef?? #SeattleBound","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United @UnitedAirlines and the hits keep on coming. http:\/\/t.co\/44ZHmfDIW6 #unitedfail #unitedwithivy","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you!  #thankful #feelingtheluv","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sitting in the middle for the first time .. Hope it works out well","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http:\/\/t.co\/DoCmvoTWTI","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's your pet policy?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Short Interest Down 3.5% in January (JBLU) - sleekmoney http:\/\/t.co\/znsUjP86Bv","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what is your plan to reduce delays?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is a joke. Stop losing my luggage!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways pretty sure we didn't actually take off at 7:10 http:\/\/t.co\/vuxf4r4Unu","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ill call in the morning. too upset right now.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, \"Fly the Friendly Skies.\"","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir over 70 days  no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http:\/\/t.co\/9R9OmzQAVI","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what's the status of flights for Tuesday out of Dallas??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways glad people can put their coats in the storage area though. It would be super unfortunate to leave those on the floor","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"See you in ATL! ?\u009c@SouthwestAir: Congrats to our #DestinationDragons winners! Ready, Atlanta? http:\/\/t.co\/AY1GIdcfa4 http:\/\/t.co\/yC7V2s0iOd??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1\/2 hours ago. I rcvd no notification. Pls help","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir once again on Glassdoor's Best Places To Work snagging # 15 overall #notsurprising #LUVthem","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Another dead end.  They only handle AA L&F.  They gave me the same failed # I already had. 610-362-7498(99) VM full.  #lost","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for your assistance..you guys ROCK!!??\u0092\u00af","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Really ? ???\u0091\u00e2?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/V5QWkYXSW6??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Here is the photo ;) http:\/\/t.co\/VMqUURZUpW","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Haha. I figured that. I was meaning there's no return flights out of Charlotte. It's like N\/A for a week plus","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue the man with the smell left nd now there's this stupid girl asking me questions. can yall help.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Tell me more ??\u0098\u00b3...\n\nBecause I need a 1 way to NYC, and I might choose you","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted\/rescheduled. Any updates??","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have a flight to Vegas coming up soon, but haven?\u0099t received any drink tickets Late Flightly. Can you help me out?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir although you have no control of the weather, you came through with a great customer service","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united will I make it with the delay?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica how come ABC is the only one of the network channels you don't have?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir wow! Some things are better forgotten!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any travel advisory coming for the Carolinas?  Bad weather!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I miss you too. Work has taken me out of Philly. I?\u0099ve been on flight 1776 from BOS ??> PHL so many times I should have a res. seat","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have flights that don't appear to have been applied to my MileagePlus account. Can you help?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we've already made other arrangements ourselves.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir would someone please DM me the customer relations number. The website has only customer service.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http:\/\/t.co\/DoCmvoTWTI","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir so, what should he do next exactly?!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue terrible landing on 915","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways to CLT from JFK nasty planes, dirty seats & floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united like continental's chicken feat fairs","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yes, it was Sunday.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United can you help me get from IAH to SFO earlier tonight?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair How can I refer a friend for the Southwest Credit card for points?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks, keep up the good work","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http:\/\/t.co\/o5sifHp4RT","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir no thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue planning on it!  Btw, excellent service and crew from DCA through SJU into SXM!!!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http:\/\/t.co\/tvB5zbzVhg","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 435","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united never flying with you guys ever again. The customer service is piss poor at best.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport   1\/2","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes, I know that. The question is \"why is that still the case\"? #fail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we're still stucked in the airport. #AADelay #AA919","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Pittsburgh","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is amazing how hard is to talk with customer service! !!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @Nashinmypants lmao this is so funny","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I see what you did there ;)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yr team have me on hold for over an hour unhelpful Pls can you answer my question.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue many thanks, as always your employees are professional and courteous. Whenever I have the option, you are my go-to airlines.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Flight I want to book was $320 one day; went to purchase next day & price doubled to $737. Inquiring on chance it may go down?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Are there any sign up bonuses to enroll in Elevate?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your website is fucked up. Now instead of a $416 flight I should?\u0099ve had yesterday, it?\u0099s $514 today. Thanks.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Southwest is definitely my favorite airline to fly! :D","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop.  Glad to be home!  Thanks to the professionals both up front and in the cabin!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when you enter every contest for #DestinationDragons and lose :(","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @justynmoro I totally agree.  You get the automatic phone attendent that goes NO WHERE and hangs up.  Lousy service!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @staralliance good.  Maybe that will make up for losing my medallion.  #ProbablyNot","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks! I'll do it.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue planning on it!  Btw, excellent service and crew from DCA through SJU into SXM!!!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Seat 14A, Flight UA895","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United Bringing your \"A\" game with premium cabin dining. Nice! https:\/\/t.co\/zgOQoxjBQY","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways has failed me all day long, should I blame it on @AmericanAir ?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on the DL, send Ethan some new pants and some \"white revive\" laundry tabs. He's a great guy, good crew, he's just, err, single.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated?\u0094my time wasted (2\/2)","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir really easy for locals to get down to the strip. book.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight  Having to drive 10 hours now ??\u0098\u00a2","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the kind gentleman at the gate tells me to \"go left\" to get my hotel voucher at the ticket gate. Took about 20min to get there","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm on flight 623 from DIA to Ontario tomorrow morning. no access to the airport via taxi or shuttle. What should I do?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm teaching new #travelers how to research, #budget & #save for a trip today! http:\/\/t.co\/Qll48r57ep","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please PM me the number where I can lodge formal complaints. Thx","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Is it possible to earn Dividend Miles for a passenger that is not me, even if I am purchasing the tickets?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I need you to follow back in order to DM.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"YO! @InternJohnRadio @mrerickv  give @SouthwestAir their plane back.  They're mad & threatening to take away my Companion Pass. #Luv","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir are passengers automatically rebooked on other flights if original is Cancelled Flighted for weather etc?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue last sleep in Cali... back to JFK tomorrow night.  Looking forward to an another amazing flight with you all :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/3Ltx7JKBo9?? is fleek dead yet now?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http:\/\/t.co\/8dQZlrJo9p","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags & lazy pilot wanting duty day to end?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue good morning sunshine! #TailfinThursday http:\/\/t.co\/Nc0ES6e4Lf","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 5 min away!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir schedule is open through the end of October, got Columbus day wknd in New England for ~50K points for 4! Check your calendar!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you for the response.  When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue he loved the #natural #beefjerky snacks????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how much is it to check golf clubs on a flight. They might be oversized","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united screws up again...to be expected! NEVER AGAIN!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes, I've been waiting for four hours and no one has been able to help me.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the os isn't controlled by me but rather @VerizonWireless .  App is new.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Annnndddd, I just booked my flight. That was easy.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Please hold US1765 for me. Need to get home tonight before weather. Almost there.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @estellevw does she need to complain on Twitter for the refund or is it auto-applied?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue That's why I love JetBlue! #truebluemember4life","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip.  Ty","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways REALLY? Tried that already-got message not available to do. Next idea?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just did! Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is the best!  Can't wait to use my travel bank $ for a FUN trip.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Give Cyndi & Troy each a gold star.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Welllllll.... RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/dHHomG2kiX","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Changed flight from BNA to 2\/20 ahead of weather. Slammed me with cost diff because \"no weather advisory.\"Really!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I do follow you!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the info and the quick response!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the os isn't controlled by me but rather @VerizonWireless .  App is new.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Why can't I check in online for a flight tomorrow am?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Finally! Integration w\/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude  ??\u0087\u00ba??\u0087\u00b8??\u0088\u00ef??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 6am Austin to JFK","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united So what's allowed or what's not allowed to be carried in my checked baggage?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you guys are lucky I love you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Just submitted my response on the link you sent.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united landing in anchorage, then on our way to fairbanks! http:\/\/t.co\/FjkvQMbmaS","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Bummer. Might have to go with @AmericanAir card instead. TY for response though.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  oh united, how much I despise thee!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's cool - now what?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue can I switch my seat for my trip on Sunday?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You guys are atrocious.  Far better service as silver on Delta than you as a platinum.  I'll be switching back to delta.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you're welcome ???\u008d\u00f0??\u008d\u00f0??? http:\/\/t.co\/67k4N9eQ6E","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great flight and crew! Flight 51 from BOS to MCO","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @vegecomgirl For me it?\u0099s not until 6\/15.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  when is the next flight with free cocktails ?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Mad love http:\/\/t.co\/4ojrSDWPkK NYC-","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  getting the run around today with customer service & disconnected customer relations # given twice. Help!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united message sent. Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http:\/\/t.co\/1L9sCWPhph","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir so glad u guys do business w\/ more class than UR competitors @SpiritAirlines ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue by any chance do u offer fresh guacamole on your flights","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @RenoAirport hi, when do direct flights from Houston to Reno begin?  Don't see any days in March?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways download jeokoo the American app for air travelers","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you Alicia!  #ExceptionalService","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I want you guys to be the first to fly to #Cuba, from NYC.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for responding rather quickly btw","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yes, thank you. Just not how I wanted to start my vacation!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss LAUREN IM SCREAMING","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart????#DestinationDragons with friends in LA @HayleyMad see u Friday","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hello Good afternoon how are you, I need know how much flying for summer from june 13th.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica had me at their safety video . . . http:\/\/t.co\/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united at this point I made it home on my own.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you...I know it's a busy for you today but any help would be appreciated...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes, I want to complain. Your coworker was neither. Is there a customer service point airside?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how do I get my account number if your website says email is unavailable?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Working on a piece about military discounts and am hearing you offer one. Can you give me specifics and confirm? Thank You!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm following now","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http:\/\/t.co\/gXdqORtsS0","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? ???\u008bI love the company!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united dm these nuts","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt  every time the person in front shifts he raps my knees","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes, it says it should be deliver within 6 hours after pick up line.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@CatfoodBeerGlue you'll enjoy this. \n\n?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/2thC9RKURT??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Keep it up :) @AmericanAir","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways obviously your corporate definition of PATIENCE needs to be reviewed.\n#Pleasehurryup #answerphone #reschedulemyflight","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir or you could send me a DM.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Done and done","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you follow me so I can send the DM?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Do you have a phone Nbr for Refund Dept ?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http:\/\/t.co\/GsB2J3c4gM","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue id appreciate that. Would also you mind contacting the pilot of my flight and request that I be allowed to announce over intercom?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united crashed trying to check in.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united kind of cool to run into your boss man at SFO. http:\/\/t.co\/bm9O2K5X5J","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir from LGA to San Diego","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just got mine..now where to go??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.?? #generic","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  is there a route to flight from Mexico City to Chicago midway using your services?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @suntoshi I still like you united airlines","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I hear you and safety is #1! I think we can get to JFK though now so let's help the pilots, passengers & crew get there safely!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it was 639","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yr team have me on hold for over an hour unhelpful Pls can you answer my question.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Awesome. Thanks! You guys rock!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for getting me home from Denver tonight despite the snow!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue aha, ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure\/relief you were.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you kindly.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your website is fucked up. Now instead of a $416 flight I should?\u0099ve had yesterday, it?\u0099s $514 today. Thanks.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica Well, I didn't?\u00a6but NOW I DO! :-D","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you very much.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Please send me the link\/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir OMG OMG OMG !!! I JUST DID!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue true. Maybe. Wish I had expedited security haha","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thx! Stand by! ?\u009c@united: @rajuchinthala I know it's frustrating and I do appreciate your patience while we try to get you on your way. ^JH??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Offers Atlanta Unprecedented Perk http:\/\/t.co\/nustgpElSf http:\/\/t.co\/Be0B4K1Xbt","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown & I've fulfilled all reqs. Flight Booking Problems flights today","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue alright.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Guys, we've got to do something about the inability to check in online for international  flight that has... (1\/2)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just now but no general announcement","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Here you go https:\/\/t.co\/oM1vIEg74a","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it's more than technical problems. #frustrated #answerthephone \nRes. on hold and can't get thru to use a credit to pay for it","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hour and a half after landing bags are finally trickling off. http:\/\/t.co\/4KbTzVjU3b","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @kanne822 @SouthwestAir is better than AA.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Short Interest Down 3.5% in January (JBLU) - sleekmoney http:\/\/t.co\/znsUjP86Bv","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how can you not be taking calls? I need to change my flight!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. ???? #lovejetblue #onlyblue #jetblueforever","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Boston gate C12","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways conf number FMJTYL delayed - any chance of getting an earlier flight fll to phx?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue If you have well-priced flights to #Oahu - we could be best friends. @vincenzolandino","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how do I get my companion pass?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir damn weather messing up everything #serenitynow","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ??\u0095\u00e2?\u0088\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for the update.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways great operation you guys are running. More mechanical issues, and now taping piece of plane together LOL http:\/\/t.co\/I5V9wfbtuE","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue The 13th Annual Martha's Vineyard African American Film Festival  August 10-15, 2015   Our attendees deserve a great flight to MV??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"As soon as I can, sending my son home with you Saturday. @JetBlue","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways seems to be the only airline without a dedicated line for status members","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I understand, but it's tough when there is no way to get to the airport w\/o serious risk of an accident. It's a steep price.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united It was last night's 1235\/ORD-LGA.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hawaii what deals u have for me","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways If my flight is going to be Cancelled Flightled every week I might as well be in business class.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http:\/\/t.co\/1XdLbiBClP","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Please follow me.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways understood and so does us airways.  Getting through tsa is the problem","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir delayed for two hours at ORD-->CDG the one time I need to be there to catch a train... ????","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united lets do that can you email boarding pass?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's amazing really.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yes thank you. Appreciate u checking...","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united We were told by United to \"carry over\/carry back\" for the refund.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #sfo #ClearVision #TV4U @ United Terminal SFO Airport http:\/\/t.co\/Q9bYn9pCTf","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2\/24.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yes, I get that. I?\u0099m asking: Specifically, what will you do with the feedback I?\u0099ve given you?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 4841...3 gate changes on top of this.  Really hoping you can compensate with some points\/mileage to my account!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Close down","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I can't call right now. My baby just fell asleep.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight to RSW tonight -me &  twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Just sent DM. Thanks for your attentiveness to this matter.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no problem.  Things worked out at airport.   Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ok thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Get me out of this 7 degree weather...here we go! #westpalmbeachbound  ???\u009e\u00e2?\u0088\u00ef?\u008f\u00f0?\u0091\u00b8","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the help. Wish the phone reps could be so accomidating","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I did not.  That's why I am VERY concerned.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I appreciate your prompt response.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can't get thru to anyone on phone","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent.  130am","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do you know when the schedule for dec 2015 will be released?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for the reminder. It's been a fun ride. http:\/\/t.co\/pPVA4Rch9f","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight 35. I'm on my way.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways got transf. to Dividend Miles...need to change flight.  Grandma just passed, need to change ticket ASAP. Update on wait time?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways okay, great. Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can you DM me please?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is it true there's a new A320 livery and a new website...?!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today.   #newamericanairline #cheapslogannotmotto","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir I am so going to miss US Airways.  You always provided great service and NEVER LET ME DOWN.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united awesome new plane flight 1701","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir in miami and the  agents Rachel Wong and Marisol Pimentel were very  pleasant in a world of chaos a BIG .thank u","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #LAX #sunrise UAL212 LAX-JFK","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue to allow payment by #Apple Pay - Patriarc http:\/\/t.co\/bdUaUZFhW2","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!!  Really???","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Please send me the link\/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's going on with passengers diverted to CLT on FLL to PHL flight that left at 830 tonight?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair watching planes do their thing https:\/\/t.co\/iItoJhUIKH","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Roger wilco.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday, >1 hr today. Still no bag. #AA http:\/\/t.co\/QKkJdFObOS","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Just sent it","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you answer the phone so I can change my flight plans. Srsly.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is service to Aruba being permanently discontinued in August?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"??\u0098\u00a9??\u0098\u00a9??\u0098\u00a9 ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/46am1BSi2G??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways that's why u guys are my #1 choice.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue If this is customer service, then please call me.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and then wanted to change it to BA for Avios.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I am but it says yall are sold out. Me & My coworkers would need to get out first available","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you. I'll do that next time!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you for fixing my 5 hour delay.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sorry, wrong link for the bag : http:\/\/t.co\/pZAl4wtrEZ Thats the one i meant","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks!!! :)  It is good to air on the side of caution","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is now recruiting for Fall 15, Spring 16 Internships. \n2\/23\/15, 5- 6pm @JindalCMC Davidson Auditorium(1.118) #JSOM #UTDallas","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http:\/\/t.co\/w3XS6TVpZg","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Would you guys please send service agents to gate B15 in Philly?  All the people missed there connections and there's only 2.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you so much.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the folks at the Executive Platinum desk are great pros.  They understand my displeasure with change fees and switch to SW.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ok thank you! Very helpful! This is why you're my favorite airline!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I hope so too :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir TY for your consideration!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up.  #neveragain","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Is this a serious thread. Maybe you guys should re-read it. #fail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is there  anyway to get rebook in help on twitter?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir got another flight. Thanks you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue incredible PR team. ???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair#SWADiversity We are ready to be inspired! http:\/\/t.co\/S3EsW5AgUm","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have a question","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @jokerunning this happened to me too!!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/H11jglw74L?\u009dayyy ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is \"on time\"","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW?? I've been rebooked 4 times!! Still stuck!! #SMH","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any chance of making #561?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I made it- thx.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir No monkey business we luv SWA!! #mdw2mci #homeandreadyfornexttrip http:\/\/t.co\/2xJvUn66ZZ","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I did... no response back","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that would be great - 1k us651621","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for adding straight flights from Columbus to Oakland!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Bingo! ?\u009c@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on \"travel size\" toiletries","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Washington DC (:","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir following!! My bad.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Really ? ???\u0091\u00e2?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/V5QWkYXSW6??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks!  Can you help remind the agents it's ok?  Ps. Heard rumors of a streaming wifi TV\/movie service you might be installing","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yes. To Boston. I was going to Providence.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways \nAre you an incompetent airline every day, or just days that end in 'y'?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir in miami and the  agents Rachel Wong and Marisol Pimentel were very  pleasant in a world of chaos a BIG .thank u","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please upload the March on-demand entertainment listing on your website! ??\u0088\u00ef??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I wanna be grand staff","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ooh thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http:\/\/t.co\/Ox4w6KtsGI","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's 9:56, and the desk attendant stated we would \"sit awhile\" until given the all clear. Lack of communication seems to the norm.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks so I'll like to get the new tail N598JB N615JB Boston red Sox livery so I can share with talk but send them only on weekends","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I guess that's too much ask, huh?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for giving away my seat. Another fine job! http:\/\/t.co\/r7ibqr4CYd","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for offering this service, guys! http:\/\/t.co\/xDjzkC34GB","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Just sent! Thanks :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united DM the conf # to you - did you receive it?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Mobile boarding pass email.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"STAHHPPP!!! RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/VHFJGneOZO","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You must follow me in order for me to send you a direct message if that is what you meant.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows \"On Time\" not \"In Flight\". Thanks.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks, it was my first time in a United lounge and felt welcomed.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00f0???)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Re: Flight 8088 SXM>JFK what time does bus leave hotel on Feb 22?  Mass confusion here.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Plz consider customers you're losing to #AA for ??\u009a\u00ab the KC ??\u0094\u00ef?? OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I know there's no actual 'mile high' club, but surely there's something I can join ;-)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 603 & 2705 DFW to PSP thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I sent you my conf number yesterday.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you guys rock!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways It was 9\u00c2\u00ba, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Just a thought!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #LAX #sunrise UAL212 LAX-JFK","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir When did they start to sell water @AdmiralsClub ?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you Cancelled Flightled my flight due to \"weather\" when others are flying out just fine.  No compensation, no resolution.  Incompetent.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir oh no worries. Just have never seen that before until today. I mean?\u00a6it is a great card ???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @dlewis2412 Sorry! Please ask Inflght if there is an open seat you can move to.?? Will do!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http:\/\/t.co\/D7pQOUAtdF","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir booked our flights this morning. Can't wait to move about the country.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir turned my non-stop flight between Laguardia\/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united are my bags here yet?  They were at Palm Springs airport.  I was at LAX.  How come I beat my bags here.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i hate you","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway?  We can't hear the pilot","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi\/Bos. Great guy and made the flight fantastic!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???\u008d\u00f0??\u008d\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00f0??? When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 8 mins!!! http:\/\/t.co\/bbZiJWFDL3","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do new flights come out at midnight?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I love the hipster innovation. You are a feel good brand.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was able to get a seat on earlier flight sfo to ind.  Can you add me to 6pm ord to IND?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Many Thanks for the Follow.\n#ourprincess #freyasfund #USA #Bandie \nLooking for Any Help????\n???\u0097\u00f0?\u0087\u00ac??\u0087\u00a7???\u0097\u00f0?\u0087\u00ba??\u0087\u00b8????\n??????\u008f\u00f0?? http:\/\/t.co\/UJfS9Zi6kd","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http:\/\/t.co\/ZoFWLdQXbe","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http:\/\/t.co\/D7pQOUAtdF","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I can't!!!  No one can't get to \"hold\".  You can't get past the automated reply.  It hangs up on you.  #FRUSTRATED","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks! See you soon!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ready to go to Disneyworld!  For the @runDisney #PrincessHalf http:\/\/t.co\/sTQY9V8256","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @beantownmatty Sounds like a date!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways of course! \"Yeah, travel has gotten harder. Ask other passengers if they will switch\" it's not the fact, it's the attitude!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http:\/\/t.co\/Dw5nf0ibtr","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight number #2386","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home\/family","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'd go back to Haiti to deliver shoes, books&medicine to kids I met in orphanage last year. #flyingitforward http:\/\/t.co\/pGoeUXnsPI","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @EllaHenderson the highlight of being delayed #freeconcert","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"??\u0098\u00a9??\u0098\u00a9??\u0098\u00a9 ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/46am1BSi2G??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Can my wife's RR points be transferred to my RR account?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race \nhttp:\/\/t.co\/SfjDuahx9Z by @skift","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http:\/\/t.co\/mWBk68k0A3","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir No worries at all. Y?\u0099all have a good one!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir that's awesome! Love flying SWA!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir appreciate it!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how do I get my companion pass?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Aww, is it? @JetBlue I guess now I need to book a flight to somewhere warm ASAP! Any suggestions?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I've been on hold for over an hour and counting?\u00a6just need a simple name change http:\/\/t.co\/5Siczx1oez","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what's the link for #FlyFi","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir needs to get their shit together. 2 counter people & a massive line. People need to catch their flights! http:\/\/t.co\/4MQFMxeBXt","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir DM sent.  Thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you need this song for your next commercial!  https:\/\/t.co\/jU9rHZ4RQc. #SWA #love","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for help. Can't wait to travel with! And get out of the snow.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would go for 3rd time to Jamaica to volunteer w\/ at risk youth #flyitforward #dc #stpatricksfoundation #rotary","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair watching planes do their thing https:\/\/t.co\/iItoJhUIKH","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united give her the recognition she deserves!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways big thanks to Yvonne Anthony from the Chairman's desk.  Top tier customer service today.  #outstanding #service & #support.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm flying your airline just out of #LGA ??\u0098\u00b7","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  my fly is 1579  if do you have some news","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United #767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http:\/\/t.co\/uPocMmuLUN","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Ahah???\u0083\u00f0??\u0095\u00f0?\u008e\u00b5 That is why\nI love SW??\u0088\u00e2??(^^)?\u009d\u00a4","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's amazing really.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I need a receipt for a flight change. Can you send one?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked.  That would have been better info than advise 2 call","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways hi there I am flying MYR-CLT-ORD tomorrow is weather looking ok or problematic?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy & surprised.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica any updates on flight 413 from Jfk > Lax","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thx! Stand by! ?\u009c@united: @rajuchinthala I know it's frustrating and I do appreciate your patience while we try to get you on your way. ^JH??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir most disgusting chicken entree I've ever seen.  Your standards have seriously nosedived. #NewAmerican http:\/\/t.co\/56eSsfOOwt","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been \"reticketed\" on.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I Love American Airlines :D","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue can I get some more leg room tonight B6 304","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - I have spent 87 minutes (and counting) on hold w\/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Now put your baggage fees back on \"free.\" RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/oxsA8btVTB","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue how can we get help with a hotel we booked with you and are having issues with.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Great! I'm ready to go home.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks!  Can you help remind the agents it's ok?  Ps. Heard rumors of a streaming wifi TV\/movie service you might be installing","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir How do I enter passport information on an existing reservation before check in?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Now your site is not working! WTF","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways sad experience today on 4663.  Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue My wife was with our dog.  They wouldn't even let her out off the plane.  My daughter was at Newburgh lives close by. So wrong","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under \"Flight Status\":? Thx!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight to RSW tonight -me &  twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2\/3)","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks for the champagne  AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http:\/\/t.co\/Ij4xL01tKX","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Want to make my day? :) Friend is Premier & I should be soon. Any chance you can upgrade our two 10 hr leg of flights to ecom plus?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"That's not the case.. They sent me a email with a link, I'll show you.. @USAirways http:\/\/t.co\/hb799CCo0t","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do you think snow in boston on 2\/24 will effect my flight?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue she helped me with my problem so easily and was so nice, you guys rock!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for responding so quickly with a helpful tool! @dustyob","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Awesome staff at the  check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's going on with US Airways flight 805?   Why diverted to Charlotte?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @vegecomgirl For me it?\u0099s not until 6\/15.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-)","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http:\/\/t.co\/P6eef1zWzc","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http:\/\/t.co\/h46HT1Oz40","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http:\/\/t.co\/zIK2UoXGnW","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks :-) Good to be back safely. See you again soon!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united But thanks for asking","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @TifffyHuang I met my twitter friend waiting outside the Troubadour #DestinationDragons http:\/\/t.co\/lf69waf5ad","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir followback","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united UA1469. Just landed.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue okay so anything using contactless EMV should work, just your internal testing and training is currently Apple Pay specific?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks so much!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes, a paper voucher that I got on January 26th 2015","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime.  I guess we'll see.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn!  Nice start to the day!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue who do you think is gonna win Mayweather or Pacquiao?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for your offer! All sorted out :-)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir arrangements to reimburse me for the rental I had to get?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Keep it up :) @AmericanAir","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  I heard a rumor flight 898 was Cancelled Flightled.  Is this true?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @SCVPools \nPlease call me at 310-795-2210.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways obviously your corporate definition of PATIENCE needs to be reviewed.\n#Pleasehurryup #answerphone #reschedulemyflight","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Hi, can you attach my AA FF# 94LXA62 to reservation E2KVM4. Thansk!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you for valuing my feedback. What will you do with it?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue When will you release November flights for Flight Booking Problems?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to \"ground handling delays affecting a prior flight.\"","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways It's a debit card, but I am a Dividend member.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why yes, yes it does!!!!  Great trip down!! Thanks for the lift!!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Awww thank you B6! Glad to hear it!  Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I followed you complaint procedure only to get a run around.  Your service SUCKS #usairwayssuck","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 4469, thank you for asking.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Been trying since 1230 to file a report.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation! \n#thanksamericanairlines","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I knew I was correct! http:\/\/t.co\/9eueYxAwcv","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Show Jacksonville some ???\u009dtoo!  We want #3ticketsforJax!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would fly somewhere hotter then here. Puerto Rico here I come. Lol","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir the 5:50 is sold out too?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 850. RUDE RUDE RUDE service! Awful.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http:\/\/t.co\/zSdGzyDNDe","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir just disappointed with the Flight Booking Problems process and add?\u0099l fees to sit together on a more crowded flight. Not impressed so far :-\/.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica sounds like fun !","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue going to San Juan!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir nothing to do with Mother Nature, more like poor commutation.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 1899. Thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Just DMed you my confirmation number.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Sure.  Follow for a sec and I will.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Tell me more ??\u0098\u00b3...\n\nBecause I need a 1 way to NYC, and I might choose you","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we desparately need yall to make a nonstop BNA-> TUL! Cmon it'll be popular. ???? (right, @annebevi @PaulBev1  @MikeAbramson??)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank u for not leaving me \n@me nice job running thru the airport to catch your connecting flight","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for taking such good care of my luggage... http:\/\/t.co\/PIvxean3jY","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thks US #1786 2\/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united appreciate the sentiment and you were able to get me off the ground;still missed connection","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did. They said not as of now. Let's cross fingers it happens before departing","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http:\/\/t.co\/LHwFBKFynI","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!???\u009f\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what about AA miles for USAir flights booked through American?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue What about if I booked it through Orbitz? My email is correct, but there's a middle party.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding  another plane and is stopped.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways been sitting at gate for over 25 min on us 728! What gives???","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united will do. Thank you!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":". @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how are the runways at DFW? Will you be flying Late Flightr today? Thanks.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir I am so going to miss US Airways.  You always provided great service and NEVER LET ME DOWN.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I know there's no actual 'mile high' club, but surely there's something I can join ;-)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@SouthwestAir Thx for the follow up. Just sent DM","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united right... Are you guys charging for the air we breathe next?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I can't pay 30 bucks xD","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings\/interviews for my client","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/H11jglw74L?\u009dayyy ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you get me to okc from Sacramento today. Dfw is now closed","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email.  What am i paying $8 for??","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Will do. Appreciate the replies though.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Y'all need to get it together","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Free TV watching Daytona 500! #Boss http:\/\/t.co\/SbGBN7oUXy","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http:\/\/t.co\/hBsJ2sF17h","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks I just sent a DM with this info.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir  nvm my bad it's been an hour and a half #thanks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir got it.  Next time I will know about paying extra to make the A Line.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@SouthwestAir Thx for the follow up. Just sent DM","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flt 3867 crew  #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sitting in the middle for the first time .. Hope it works out well","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir telling my Fam in Vegas now. :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you're my early frontrunner for best airline! #oscars2016","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks. ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @TheAcademy party in #hotlanta http:\/\/t.co\/x5ZQssJtRB","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir tried online and told I must call b\/c of modifications to my reservation. Been on hold for almost 2 hours.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/b5ttno68xu?? I just ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir El Paso deals....May?\u009d\u00a4?\u009d\u00a4?\u009d\u00a4???\u008d\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir now flight is book and I have to fly standby if they will allow me to check in before the flight takes off","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - any update on flights in to BNA today?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class, I booked the regular ticket","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http:\/\/t.co\/Bd5tvr3Gcy","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Exicted to be flying with y'all soon !!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir need help on a reservation. Can you follow so that I can DM details? Thanks!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I am just wondering when are you going to open up fares for November?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/IMVMpnQXAI","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I did. they told us the wrong carousel number.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! ???\u008c\u00f0??\u008c\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united look at this beauty ???? dc-10 united airlines ???? Hope you like this beauty ???? http:\/\/t.co\/NS1aCFqCdQ","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @JetBlueCheeps My friend bought a ticket last night for one of these routes from you, and it cost way more. Can you help???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great will do once I land in JFK","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir loving the boarding to go to Chicago #KeepItMovin'","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm great thanks keep up the good work","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united followed and messaged. Thanks so much for the help.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica trying to check-in...but looks like your site is down?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ice cream up front! Solid","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! ???\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what is the name of this tailfin? http:\/\/t.co\/qxV45MV0Ug","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you we got on a different flight to Chicago.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes please","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 1 refused boarding with Nexus. nexus confirmed she should not be refused","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks.  If you have another method also that would be nice.  Appears to be a design flaw","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir best airline ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at \n@VelourLive here in Utah I would love to go I am available! :)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Like http:\/\/t.co\/VPqEm31XUQ","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir .. UMM hello?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I just sent a long note with some suggestions. Thanks for getting back to me.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why do you continually play the \"according to federal regulations\" every 58 seconds. I could see if you had quicker service...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks!  Good to know.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-))","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways Does anyone know the hold times for USAirways reservations?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united + that's the gist of what the flight attendant told her.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do you have special fares for students to visit prospective schools?  It's expensive to visit graduate programs.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir used to love you, but you keep rescheduling my flights.  #southworst","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flight just Cancelled Flighted. Can you help me rebook?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir three cheers to your Denver staff. Don't know if we \nwill get out but they're keeping us smiling. http:\/\/t.co\/RX8z53M7yy","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir wanting a \u00e2\u00ad\u0090\u00ef?? for the ??\u0088\u00ef?? finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I definitely will. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no my flight plans have been delayed until tuesday due to your computer crash","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Success! Good work JetBlue team","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how do you do that? You guys need to have much better communication. How? How can we do that?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question.  JetBlue rocks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Not for the dates or destination I'm headed ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways waiting for you to figure it out. This is unacceptable.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks so much!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http:\/\/t.co\/nKAFbjyARi","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I did. Thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the child is two years old","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue while in Haiti Id do food distribution for hundreds of hungry kids in nearby villages. #flyingitforward http:\/\/t.co\/lTf2quD3Xc","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united good fly!! #United #businessFirst","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http:\/\/t.co\/CbV7f3KBKx","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways strikes again--Late Flight crew #3\/4 for the trip and maintenance #2\/4.  Worth the extra $200\/trip for less hassle and fewer delays","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir well you spelled my name wrong.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and btwn gate a8 & a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http:\/\/t.co\/UieSR3GHHO","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http:\/\/t.co\/bNgpli8JT6","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united are there any upgrades avail to get us all on the same flight","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yep, was in one of my other camera memory card :D","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do you do auto callbacks so I don't have to wait on hold?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http:\/\/t.co\/h46HT1Oz40","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united lax29108m make it happen please else on a cruise with no luggage tomorrow","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir will the Daytona 500 be available on free TV?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways incapable of seating a 2yo and mom together. Toddler in his own row #fail @CNN","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w\/o my luggage.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no I will be calling corporate!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @staralliance good.  Maybe that will make up for losing my medallion.  #ProbablyNot","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do you have any flights from NAS-BWI ton March 23?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united took this picture on Thursday. #awesome http:\/\/t.co\/IVGpZSjtkW","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united nope all set. Thx for checking.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you so much!  I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Cancelled Flighted ??\u0098\u00a2","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir looking for cheap flight to vegas","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united will do. Thank you!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united DM sent.  Thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that would be great","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks, you guys are the best","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 4 hour delay in ATL due to \"air traffic control\"....love missing an entire day of my vacation #unhappycustomer #mytimeismoney","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes. He's in the next flight","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is service to Aruba being permanently discontinued in August?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir For my Grandma Ella's 80th, she would love a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @hanneslohmann cool","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what gate is ua5396 leaving from?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine. I'm flying on one right this minute","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why is your website downnnnn :( ugh","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ??\u0088\u00ef??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Still looking as we speak.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.?? Always! I adore American Airlines!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has the WORST customer service of any airline I've ever flown.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http:\/\/t.co\/Vr9k180LaI","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways How do I add my TSA Pre number to an existing reservation?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we then had to deplane, and change planes.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue okay so anything using contactless EMV should work, just your internal testing and training is currently Apple Pay specific?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir wow! Some things are better forgotten!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you're still the best","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Resolved. Over hour of work on  ground & somehow the system reset itself during takeoff. I appreciate the quick response\/service.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what is your policy around bringing a breast pump on board?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 117. proud to fly Jet Blue!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Call me when you do and we?\u0099ll have to hook up!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair Yes to the iOS. I'm running iOS 8.1.3","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways, 1st a reaccommodation, now a delayed flight for this one.  & the Gate Agent still hasn't mumbled a word. Folks getting anxious.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is blaming @TSA for flight 584 luggage debacle!  #luggagegate","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways TYVM USAir, Happy Night@ <3","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thx, just sent the DM","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir Flying from Orlando to Philly to Charlotte to Lynchburg. Saw advisory re Philly. Wld like to fly from Orl to Char","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account?? #help","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great smooth flight too! ???\u008f\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I will, as soon as I am done with my article.  Thanks!  ~Tom","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at \n@VelourLive here in Utah I would love to go I am available! :)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Yes!! Thanks so much!!! ???\u009c\u00e2?\u009c@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue When I checked yesterday it looked like it did. Did something change?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http:\/\/t.co\/QxWW1p09a0","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can u get me on flt #3768 instead of #2522 rt now","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir will do! #heart #flying","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue lol the fleet on fleek... i see yall ballin... new jets on deck..","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue We're flight 1472 FFL to LGA. Scheduled departure 8:15p.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane ??\u0098\u00a2???\u0095\u00f0?\u0098\u00a6 #AmericanAirlines","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways have checked all day.  CHO needs added.  Please evaluate.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is now recruiting for Fall 15, Spring 16 Internships. \n2\/23\/15, 5- 6pm @JindalCMC Davidson Auditorium(1.118) #JSOM #UTDallas","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  My tweet gets me a response to email dmsc@usairways.com","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes! Always a treat to fly with you guys! ???\u008a\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir are u paying incedentals? #noworstairline","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http:\/\/t.co\/XMZ3Tf9Ix8","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue PDX to JFK was suuuuper HOT.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http:\/\/t.co\/1yWXRfn0Gr","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my email is my twitter handle followed by gmail ?\u0098\u00ba???\u008d\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Cool. Thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of!  ??\u0084\u00ef?\u008f\u00e2?\u0084\u00ef?\u008f\u00e2?\u0084\u00ef??","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AskPayPal completed. If that's the case then why does it still say \"in progress\" on Paypal's website. I reserved on the 13th.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united this means within one week i will have filed 2 compensation complaints to your website","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hi. Just DM'd info","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir DMing you now! Big thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes he and all the princesses. Trying to get to the #glassslipperchallenge at WDW.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http:\/\/t.co\/SbA0ARicyq","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir booked AA3370 departing JFK 2\/25\/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir breaking my heart at BWI 9 hrs @business","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks! Will you guys be getting the A380s anytime soon?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it's the poor customer service that I have a problem with!!!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I have an email that says I have to sign on to the travel bank?  How do I that?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I understand, but it's tough when there is no way to get to the airport w\/o serious risk of an accident. It's a steep price.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways worst customer service experience ever today. Get it together.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"But expect no help from ->@SouthwestAir <-.  Our flt was canx at the last minute for \"weather.\"  We flew home on weatherless @united.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b\/f drop call. Cancelled Flighted flight. Asked 4 refund.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sweet, follow back and I'll get the dm off","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you might be the only airline not offering waivers...keep up the good fight","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Awesome! Thank you! ;)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir after losing my bags for 4 days&charging me $475 to\"arrange pick up\"in argentina,claiming tollfree: won't reimburse me. Help!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days & $1000cost- we'll do the very least we can to accommodate you!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways last name Pordes","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir boarding in 2mins YAY!!!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Lisa J is amazing the guy not so much.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Awwweesssooomee!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 4469, thank you for asking.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways good ideas...she is traveling today...at airport.  Need to petition faa regarding silly 24 name change rule.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Awesome USAir, TYSVM <3","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united [checked in + boardingpass w\/no checkin bagage] guess i'm all set. :-)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Done and done","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Noooo!! Why is our previously direct flight from FLL>SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. ????","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http:\/\/t.co\/j0mhMkDiVl","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you, truly appreciate the help, just sent a DM","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.??\u008c\u00b4","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we even offered to fly in to another airport and they said they couldn't do that. No explanation why they can't.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Do you have any flights with lie flat seating from STL to PDX on or around the date of March 5?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for flying me out of the mess at IAD and out to San Diego. http:\/\/t.co\/tlPBaupIk5","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Great thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways am 2. 1\/2 hours from airport sure would like to talk to someone","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":". @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I wanna be ride United airline! I love airplane","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways cust svc just let it slip that previous cust svc lied to me about supervisors & corporate ph#. $200 to change a $130 tix? No thx.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has the absolute worst customer service when trying to reach them by phone.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yes, they did. Must have fixed the broken ramp. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you have open seats on flight 4001 pvd to MCO @ 1215pm today?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue ???\u0094\u00f0??\u0093\u00f0?\u0098\u00a4","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways do you have an email??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no your not!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @justynmoro I totally agree.  You get the automatic phone attendent that goes NO WHERE and hangs up.  Lousy service!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Don't worry, you will! :-)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the USA help line.  i accidentally booked a flight on a thursday instead of a wednesday and want to switch","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"STAHHPPP!!! RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/VHFJGneOZO","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please can you tell me why DFW has a weather advisory and RDU does not? the entire state of NC has shut down from ice & snow!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"What can I say other than when it comes to my #BrandLoveAffair w\/ @jetblue ur my #soulandinspiration https:\/\/t.co\/IGkoGyWksr #umosaicmecrazy","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you :-)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways one question. Can I book one way tickets with award travel\/points","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you. I'll do that next time!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways http:\/\/t.co\/AXRYeIWzh0, vuelo24.es, vuelos24.es sell too cheap MAD-NYC with USAirways. Are they trusted webs or is it a scam?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue bag just delivered and items have been stolen.  At first look - my Kate spade bag and bottle of spiced rum!  Wtf!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @contactcej thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Joanna did a WONDERFUL job!  Thank her for me?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you will match my #AmericanAirlines status? Cool!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir where is the great customer service I have come to know\/expect; you LUV dropped by EB check in and no help in sight!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Ok Thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you need to follow me so I can dm you to give you the info","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Stop this madness RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/7x9uSbj2FV","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue this is lovely!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways has no idea what customer service means.  As the customer, if you mess up my plans, don't treat me like its no big deal!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we haven't departed yet so let's not get too high hopes.  But everything has been on schedule so far","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http:\/\/t.co\/P6eef1zWzc","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways \"but I take meds that make me severely dehydrated\" {sigh}","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when is the last chance to get #DestinationDragons tickets? I would die of happiness if I won ??\u0098\u00ad????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir If you care, could you have someone call me to explain what is going on.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Is there a way I can get a record of all the flights I've taken with you?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and have empty \"help\" desks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http:\/\/t.co\/j0mhMkDiVl","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet ????","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir still planing on flights into Dal? We are trying to fly in tomorrow from lax","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I LOVE JET BLUE!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is that supposed to change in the near future?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02\/28\/2015 until the 03\/03\/2015 and they don't want to honor my flight.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http:\/\/t.co\/fgJbex480D","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir It was the usually excellent SWA flight!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways hey guys!  Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Are we able to change to an Even More Space seat after we've checked in online? Have a flight tmrw and can't seem to change my seat","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! Good service, safe flight... 1\/2 way home!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood All were entertaining","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Btw, thanks for responding quickly!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https:\/\/t.co\/q8VSfFRd1u","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  this is really unhelpful. Why can't I rebook online? http:\/\/t.co\/N5O43sVl8i","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http:\/\/t.co\/rGYwJBbhm4","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united It was quite enjoyable. ???? \n\nExcept now he's stuck on the runway in Houston. ????","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks! Made it safely! http:\/\/t.co\/KCqeBEej7S","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir My chariot tonight. From this angle it looks like a 787, no? http:\/\/t.co\/3ZZKQWWbJz","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir okay. I just sent it.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/3Ltx7JKBo9?? is fleek dead yet now?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/PULp4i0w96?? smh","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm Flight Booking Problems a flight to Vegas. Any good promo codes??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Includes @KCIAirport ?\u009c@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http:\/\/t.co\/KeyrpFlHil??","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Why we can't have nice things. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/HP9RPPCvHx","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir done.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would drive 2 1\/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united despite my bag not making it to Newark good informative email tracking updates help!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica had me at their safety video . . . http:\/\/t.co\/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too..","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I guess that's too much ask, huh?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir According to TV passenger interviews, the landing was far from \"uneventful\" with heavy (panic) breaking to","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Does your home airport not count in the badge system? My TB account says 2 flights but I've taken 3 this year.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue How long ago can a trip have taken place for me to still get credit if I didn't apply my TrueBlue # when I booked?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it was very comfortable, now waiting for our luggage","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways done","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir so was there a winner for #DestinationDragons ???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways sadly they've tried that and airport agents?\u00a6no flights so they're stranded at PHL. No chance of a hotel for them?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united also checked email you have on file for me and it is correct","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united DM sent","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http:\/\/t.co\/Bd5tvr3Gcy","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes. He's in the next flight","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Can you transfer my bags too?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you suck. @SouthwestAir you're the best.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir okaaaaay UGH IM 8 MIN AWAY","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue process begins 6:48","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Although the wait was long due to weather r\/scheduling, a phone call and super rep solved the issue! Thank you!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united stay warm - I will be passing through Chicago next week","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue okay awesome! Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https:\/\/t.co\/72RMpkOGwu @cbcallinaday @CBCNews","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"But I don't see AA @united","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I intend to..very much. My 4,000 followers will as well.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http:\/\/t.co\/X4rsvAGIjN","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that's quite an impressive list of fees!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm not a frequent flyer with US airways, I'm qantas? Can I still get notifications? Thank you","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you, @USAirways!  Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir!  Thank you! You won me over!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.?? Good luck with that!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm great thanks keep up the good work","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why can't @dfwairport have the capability to spread salt on a runway?!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united nothing apparently. I've flown w\/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Do y'all know when the new routes from HOU to Aruba & Puerto Vallarta will be available?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united at this point I made it home on my own.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Is it possible to add companion to only the 2nd leg of a trip?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United super lame that you charge $8 for tv on an international flight to the US. It isn?\u0099t 1997!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https:\/\/t.co\/AAY5avg99b ^LD?? WARM THANKS!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Good evening, UA. Can you assist with an issue via DM?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Oh yeah? RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/FTv2NWWQF1??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2\/24) is at full capacity?  i'm hoping for a little bit of extra room! ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I am but it says yall are sold out. Me & My coworkers would need to get out first available","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http:\/\/t.co\/RvCDA2nnme","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hey, left my computer bag, w\/computer inside, in United, filed online report, no response","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways strikes again--Late Flight crew #3\/4 for the trip and maintenance #2\/4.  Worth the extra $200\/trip for less hassle and fewer delays","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue, I normally ?\u009d\u00a4\u00ef\u00b8? you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue backlog is an hour at most, this is over two!  Unacceptable!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You sent me a cheque today which can?\u0099t be paid into a UK bank account. VERY annoying!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Ahhhh! Sorry, just followed.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did.... Would be nice to see more services out of @triflight instead of having to drive 3-4 hrs to like charlotte or atlanta","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sure,I'll send a message now!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir love them! Always get the best deals!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is rising like the sun at DCA this morning.  @NATCA members have the best view. #avgeek http:\/\/t.co\/VAhdekVOKe","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1\/2)","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Just sent DM. Thanks for your attentiveness to this matter.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united leisure. Military personnel for safety reason R highly recommended to not travel in uniform","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I will thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica wow this just blew my mind","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir de-icing is important!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir our ft 1261 TUS\/DFW (w\/cx to LGA) tomorrow Cancelled Flighted,  4 hrs so far waiting for call back. What should we do? Need to get to nyc","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue he loved the #natural #beefjerky snacks????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http:\/\/t.co\/2Nzh3QOaZo","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \nI still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Why doesn't @AmericanAir provide a means for dialogue?  What is the fear that drives this decision?  #worstcustomerserviceever","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways and @american please get my plane together before I go to Jetblue","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue this is lovely!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  redeemed themselves!  Flight out at 7:44!!! Had to call and negotiate,  but thank the Lord I'm heading home!!!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir got another flight. Thanks you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir y'all the real MVP with these prices...","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hi when will your next set of flights be out for next year from Dublin???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your employees were great!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what is the Mosiac 800 #?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir have you considered adding the \"we'll call you back when we have someone free\" feature to your support line?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Can I get a follow? I fly with you for Christmas.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http:\/\/t.co\/rxmjWoo7Qi","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks... I finally got through this afternoon.  :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue well duh. My grandfather just got hired as a TSA agent and currently at PWM!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways don't think you guys could mess things up any more.. Never flying with you again!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that would help! or how about integrate it into the App so I can just \"activate\" it and surf...","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am impressed with your super-fast reply to @CGJase","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 8FKQW is the conf #. Thanks for the reply","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w\/flights!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks. Still booked our trip 3\/13-17 LB to SLC to see grand kids.  Just very frustrating. Tried app, web, etc. Still love u guys!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you follow for quick DM?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways oh they saw it and said nothing.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now the freezing bus is just doing circles?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b\/c all your back-end was secure.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir oh no worries. Just have never seen that before until today. I mean?\u00a6it is a great card ???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great will do once I land in JFK","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just mine sadly.. But yea the fly fi is awesome","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - First impressions are hard to reverse.  A horrible first experience with you.  Will never fly with you again!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm not sure if you can do anything to help me with that, but if you can that'd be great.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Lmfaooo ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/1G9RnmYUQe??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the response. We are hopeful.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for help and quick response","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united b\/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks -- we filled it out. How's our luck with this? Is it common?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how about a drink voucher for the next flight?? #winkwink","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue it's only because I'm wearing #TrueBlueColors!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @el_ingeniero don't check your baggage if you don't have to.  They will lose it!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue awe you guys are great can't wait to travel with you again soon!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 437 PHX>ORD.  Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Love the new planes for the JFK-LAX run.  Maybe one day I will be on one where the amenities all function.  #NoCharge #Ever","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @reccewife with the exception of everything you've asked for. Heh","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hi guys, do you have a general enquires email address please? Thanks David.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ?\u009d\u00a4?\u009d\u00a4","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"You know what ... RT ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/WJYAs2D94n??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http:\/\/t.co\/9rx5HOmM25","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue waited for 15 min then got disconnect","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Tell me the secrets to flying high #RedCarpet","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue really caring??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir got it taken care of! thank you <3","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue it's time for a direct flight from #JFK to #PITT.... @ Official JetBlue Terminal 5 - New York?? http:\/\/t.co\/QygXGmd3Sn","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united tried to and got through the whole 2,000 characters and I was not even done.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it eventually arrived. just seemed really slow. :)","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Cancelled Flight previous request. Will accept ticket number for document number","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united If you have had any issues with  United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  I'm on standby for my connecting flight. 1st on the list.  NudgeNudge I'm told there are four slots open. Save it for me.  Please.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi Guys good morning how are you doing","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you're my early frontrunner for best airline! #oscars2016","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Already rebooked for tomorrow. Fingers crossed!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir DONE!! thank you so much!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes, Thx! At 10:35 (landed at 9:20).","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when will you have flights for October 2015 available?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks -- we filled it out. How's our luck with this? Is it common?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!???? http:\/\/t.co\/RHw78ktQFO","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Any way you can help with entry to Vegas event? My Boyfriend & I have been @Imaginedragons fans since 2009. They are awesome!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your hold music sounds like it's from Super Mario Bros for gameboy color","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I miss the #nerdbird in San Jose","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 3763 IAd-Sat. We're on the outdoor track for an hour","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1\/3)","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it's not a friend it's a legally required chaperone on a school trip.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes staff were rude  and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would like the actual email address so I can follow up. thank you.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w\/a temperature of about 5 degrees & w\/the windchill -8","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is there a referral program for the Milageplus explorer card?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why was Flight 1856 delayed to Buffalo ?  It?\u0099s a direct flight and the plane is at the gate.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do you know when the schedule for dec 2015 will be released?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir after an hour and a half then it came back damaged. Not happy ??\u0098\u00a3","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you for the response.  When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways of course! \"Yeah, travel has gotten harder. Ask other passengers if they will switch\" it's not the fact, it's the attitude!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http:\/\/t.co\/daaa0rqBXW","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia ???\u009c\u00e2?\u0088\u00ef?? #GoingForGreat","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue You guys need pillows on these rockers to really knock it out of the park ... just sayin ...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  I'm game if you're buying!!  ;)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks so I'll like to get the new tail N598JB N615JB Boston red Sox livery so I can share with talk but send them only on weekends","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue probably not anymore.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir oh, yeah. I guess those are two different things. 3 am does weird things to my brain. Thanks again! xox","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for that advice, so helpful. Can't believe you guys actually charge people to \"fly\" united","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Counting on your flight 989 to get to DC!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I made it! Thanks for the help!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yesterday, I'm sorted now.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united this is why I fly @SouthwestAir ... Never have any issues","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)?? Your welcome! Not on this flight. It was a quickie;)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir versus @JetBlue \nin Customer Service?\nWho will win!\nFor Me @AmericanAir is a convenience to a trip to Cali <3","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons  Did they pick someone for Destination Dragons?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #1691 out of JFK. no one has info & no answers as to why we boarded the plane. the team is in an awkward spot & everyone is cranky","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race \nhttp:\/\/t.co\/SfjDuahx9Z by @skift","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Why do airlines change ticket prices in the middle of the day\n#annoyed","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yes, it was Sunday.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir stop ur bs promos of ??\u0088\u00ef?\u008fanywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways How do I redeem my pass to the admirals club? I have 1 free visit with my barclay card membership. And can I bring a companion?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http:\/\/t.co\/vGqOihtRkH","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi\/Bos. Great guy and made the flight fantastic!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights\/delays.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what gate is ua5396 leaving from?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - any way to get a message to an international flight gate at EWR?      Road conditions are horrible trying to get to flight ...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir one staff on desk. Now been queuing for over an hr.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united now arrives LAX @ 8:03 am","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@Sb5551 Sounds like  @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #promotion fly 3 roundtrip #flights to and from #ATL between 2\/15 and 5\/17 and get a companion pass for the year #travel","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I?\u0099ve been on the line waiting for 40 minutes again.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united workin on it. Waiting on him to reply.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir good to be back. See you all again in several weeks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways never let's me down, every. Single. Flight. Gets delayed.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w\/my son, infant\/toddler, U were great!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why are you always so amazing! #jetblue #trueblue http:\/\/t.co\/iIMTJxcvLG","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @RenoAirport hi, when do direct flights from Houston to Reno begin?  Don't see any days in March?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I'd love to know what your policy is for damaged luggage.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir =UNAmerican Airlines just lies and poor customer services...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle.  But for real, you should fire @Kristi_Capel","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways landed safely everything worked out.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir another great trip! LAX 823 - LAS 3075-  BNA. Thanks so much!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Ok thank again for your help!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please have your people hold flight 599 from Phoenix to San Jose.  We pulling up to the gate! Scheduled to depart at 5:40","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes there's issues on the site as well unfortunately.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 2 hours on hold for customer service never us SW again","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http:\/\/t.co\/HI76BOavXY","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement  1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir okaaaaay UGH IM 8 MIN AWAY","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Nope - still no one helped me.  Giving up on united. #badservice","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  that would be lovely! You have great people working in your organization.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you follow me so I can send you the info?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled.  I'm done with you.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for responding ... will do!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir but seriously if my cats dead I'm going to be pissed\/very thankful because it is evil and wants my soul","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Awesome!!! Sending now.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE ??\u0098\u00a4#ANGRY","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united THANK YOU!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica what is your policy on flying after surgery?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you ! What about Paris ? Could we arrange something from there ?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta  #NFTYConvention http:\/\/t.co\/ttbtY89Ilo","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back.  UA3466","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do you have a waiver for NY weather today?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united No wonder the cabin is filthy. #badservice","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Used 2 get emails 1) pre-purchase a snack and 2) when time to check in. Got neither 4 tomorrow's trip. Do they not get sent now?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Already signed up!  Thanks!  Looking forward to trying the Southwest experience.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica \"You down with RNP?\" \"Yeah you know me!\"","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport   1\/2","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways, if I rebook on another airline after my flight was Cancelled Flightled, do you reimburse? I need to get home today, not Tuesday.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/7XMaV13G2W?? http:\/\/t.co\/Ela7TNtcIR","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i have been patient.. especially the first time. i will never fly with you again","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Already signed up!  Thanks!  Looking forward to trying the Southwest experience.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica New marketing song? https:\/\/t.co\/F2LFULCbQ7 let us know what you think?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united i got it at the gate, thanks for checking!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have a question about my interview process I had only one interview but was the last person is that good or bad","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we haven't departed yet so let's not get too high hopes.  But everything has been on schedule so far","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united It appears there are six flights to Calgary tomorrow is this correct?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great flight! Great view! :-) http:\/\/t.co\/Yxn00pnOav","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir That would be great. Thank you! I'll send it over when you follow.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I hope you like the photo :) http:\/\/t.co\/p7fSLuxEGW","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways me and my wife will be flying out of atlanta to vegas on March 7th since couldn't get any out of tricities here in Tn","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue haha. TY. Do you know what time that lane opens at Logan?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'll be impressed if I actually get a response! ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair so I saw the promo for A-List when I was on a plane this Monday. I fly two more times in the qualification period. 1\/2","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways but need to confirm please help","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss LAUREN IM SCREAKJMF","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways surprisingly quick response time by you and them. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue She claimed that she did, but I was not happy with the way I was treated.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Got my bags this morning! Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Will 2396 be Cancelled Flightled tonight?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sent","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http:\/\/t.co\/QxWW1p09a0","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yes ! :D (Y) From @therealaviation on Instagram :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you AA, this is how I always start my vacations http:\/\/t.co\/dzKc3auZU9","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united social media team is on point on #OscarNight :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http:\/\/t.co\/vv8cFyhKVb","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue, why must you always delay my Late Flight night Orlando flights? ????","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares!  See you Saturday!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue any idea when November-December 2015 travel opens up?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no worries, loved flying with you guys. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united lets do that can you email boarding pass?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for responding so quickly with a helpful tool! @dustyob","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yep, was in one of my other camera memory card :D","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the departure time keeps getting Late Flightr.  I'll be lucky if I'm home by 3am","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways No flights out of Philly because of system wide tech issue.   @CBSPhilly","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I miss the #nerdbird in San Jose","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you for the prompt response. I will email Late Flightr today.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ??? :-)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thanks, @chasefoster. Was just about to book a flight to UK using @AmericanAir, but after reading this exchange, there's no way. I've sent","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ok thanks! Where are you counters located? And how Late Flight are they open?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I appreciate your prompt response.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir k but who won destination dragons","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united That doesn?\u0099t make any sense. I?\u0099ve been 1K for over 5 years, and you?\u0099re making it harder to keep me loyal.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http:\/\/t.co\/G9b6e0a2sZ","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport.  How will you make this right?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please have your people hold flight 599 from Phoenix to San Jose.  We pulling up to the gate! Scheduled to depart at 5:40","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways keeps dropping my call and won't even let me stay on hold because they are \"too busy\" #idontwanttocallback","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @dfwairport me too!!  LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways \nAre you an incompetent airline every day, or just days that end in 'y'?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/CXTTxV2lMP?? ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - trying to track down backs for two of my attendees #help","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http:\/\/t.co\/pKy7ZhnNRH","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is it on a flight now? Thanks for reply.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir when is next lax JFK flight today","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/0JJT4X3YxG","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how does one book a ticket online and put it on hold?  Does that require that I pay for the ticket?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I hope you like the photo :) http:\/\/t.co\/p7fSLuxEGW","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sent :-) curious to see what kind of comp we get.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you for fixing my 5 hour delay.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you United! ?\u009c@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir continues to prove to be the best airlines ??\u0092\u00aa","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #worst2unitedflightsever UA 236 LAS to IAD 2\/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you have open seats on flight 4001 pvd to MCO @ 1215pm today?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight.  Conf#?\u00a0FVF9YW  SWRR#??298033455","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I am following you now","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Why we can't have nice things. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/HP9RPPCvHx","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i hope i get the opportunity to join the team with this job opening!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do you have a waiver for NY weather today?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you! I can't wait either :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it just goes round & round, it's be going on for weeks,","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Jan 5? That's not summer http:\/\/t.co\/TpzhjX7Hbt","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways churn rate increasing by the second","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http:\/\/t.co\/DnStITRzWy","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue while in Haiti Id do food distribution for hundreds of hungry kids in nearby villages. #flyingitforward http:\/\/t.co\/lTf2quD3Xc","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I did","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair How can I refer a friend for the Southwest Credit card for points?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'll have to drop by next time I visit!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair Yes to the iOS. I'm running iOS 8.1.3","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I had booked online but unable to Cancelled Flight online. But finally got thru.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Lowered to Strong Sell at Vetr Inc. (JBLU) - Mideast Time http:\/\/t.co\/yMMH9k4CBr","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways that seems unlikely without a crew here to board us","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks! :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Seat 14A, Flight UA895","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united am I allowed to bring a duffle bag and back pack as my carry on and personal item? Flying out of NY","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir anything in particular I should ask for.   Will they want me to document my mileage plus status!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you're really fudgin up with all these delays ??\u0098\u00a1 #justwantmybed","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways really!??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united not anymore.  Finally was ticketed 5 min before takeoff.  Not sure why the confusion with a full-fare GSA ticket.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways got transf. to Dividend Miles...need to change flight.  Grandma just passed, need to change ticket ASAP. Update on wait time?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http:\/\/t.co\/0BJNz4EIX5","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we are trying to go as far away from King'sCollegeLondon as possible for #charity today. Would you help us ? #jailbreak #RAG","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir   Thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the Late Flightst usair4603. Earlier 4591","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"chair #selfie \"@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams  Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks again for your concern. I will contact customer care upon our return from Australia.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks ??\u0098\u00a9. idk if it still Late Flight but I hope I get it tonight ??\u0098\u00ad","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just leave certain things to the kids.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do you have all winners for @Imaginedragons #DestinationDragons","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight was full.  1 open middle seat.  Did not want to sit there.  What is your policy?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways direct flights to SFO leaving from same airport with @VirginAmerica and @united - can you please put me on one of those?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http:\/\/t.co\/aypyaDUY6a","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Tell me the secrets to flying high #RedCarpet","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http:\/\/t.co\/F6COpX1Fvj","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Haha - that will indeed be a great day!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/pr3OeBC2N2?? lol wut?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Sent my suggestion and comments via the link provided..","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please upload the March on-demand entertainment listing on your website! ??\u0088\u00ef??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I think this is the best first class I have ever gotten!!  Denver to LAX and it's wonderful!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Just signed up for TrueBlue and booked a flight but keep getting an error when I try to link it to my TB account. What's the deal?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 953 our  fligth Somthing to talk  about this?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue dang. Pandora? Does it look like it may get pushed back more or is this likely it?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is there a number to call to modify reservation.  Please help. Very frustrating with american and us air merger","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united its in black and white. EU law and all that ?\u0082\u00ac600 for a Cancelled Flightled flight. I want my money","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue i love this song <3 thanks @JetBlue","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w\/you guys...for now","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@united: Looking for a reason to travel? #quote http:\/\/t.co\/GGuIg3t28z??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/9v8tMUsJvU","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted\/rescheduled. Any updates??","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the big board says we aren't leaving until after 8:30 ??\u0098\u00a9","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir may want to direct that to the people at @FurryFiesta tok","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sounds great! Thank you!! :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @geekstiel Do you know when the last chance is?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight booked! Heading out to California with the @WikiPearl team for  @NatProdExpo on March 6-8! Can't wait! #ExpoWest","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair has 22 employees on Social Care Team, 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. #RaganDisney","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @Airbus  Wow, awesome videos guys https:\/\/t.co\/dbcvEPn5QC Great work. #Bluemanity #CoreValues  #Passion #AeroJobMarket #avgeek","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue with 3 kids and 11 days 340 + doesn't work and it's months in advance","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"What can I say other than when it comes to my #BrandLoveAffair w\/ @jetblue ur my #soulandinspiration https:\/\/t.co\/IGkoGyWksr #umosaicmecrazy","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica help. I was On  Flight  27 from JKF tonight. seat 7C left portfolio. Need it back!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any travel advisory coming for the Carolinas?  Bad weather!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Oh I will. #Disney bound. #workhard #playsoon","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united My post was just more of disappointment.  I'm a frequent United flyer, it was a simple ??.  1 bad apple doesn't spoil the bunch.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have 8 flights with you in the next two weeks :) let's make some good memories!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united landing in Chicago - saw it once we were already airborne.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways finally rectified my flight situation! Thanks again","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you for your help today.  I have been a loyal US airways customer and i appreciate your responding to my tweets.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Already rebooked for tomorrow. Fingers crossed!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks. UA1121, DEN, 40 min on tarmac.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Very good flight, thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I appreciate the hard work. Still, I gave up after >hour. @dsearls","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir boarding passes now compatible with #iPhone #Passbook \nhttp:\/\/t.co\/1ESmMnIZEk","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways it a change fee request from a month ago.  after one hour on phone with your team, I?\u0099m told 120 day backlog.  Awful.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes there's issues on the site as well unfortunately.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I am following you now. I don't think I can DM until you follow me.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I've been on hold with customer service for over an hour. Can you help?!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue, was far less painful than what was coming from Avis.  ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united PTY to PIT via IAH","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"First base already? I like your style @JetBlue","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's going on with US Airways flight 805?   Why diverted to Charlotte?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  To add, I have to get up to go to work tomorrow am.  I don't like having to wait up until 12 or Late Flightr.  CS sucks.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ok. Pilots are looking for agents  - they jumped out \/ FLT 5350 #DFW \/ this is crazy","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @KyleJudah be responsible for replacing it","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's up with flight 5545 no gate agent or plane at PHX B18?  Nice customer service.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir LUV Ya Too!!!!  I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united oh, the Wi-Fi router is on top of the fuselage! ;)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your social media team just said \"sorry\". Thankfully submitting a complaint got resolution from an amazing rep who called.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir awesome. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir did you pick the winners for the #DestinationDragons ?? #87yearsLate Flightr #maybeijustlost #whyyounoloveme","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir already did- reply was \"sorry. we believe this to be fair.\" as a journalist writing an article on my trip i will include this","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how do I get my account number if your website says email is unavailable?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united So what's allowed or what's not allowed to be carried in my checked baggage?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Greenfield Daily Reporter http:\/\/t.co\/LM3opxkxch","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  thank you! Glad to be heading home! Great people at your call center!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks so much!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you need a bag bouncer. Get it together","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica  - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @amybruni @DIRECTTV but of course! :-) #bestdressed #bluecarpet","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks to AA \/ DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue love it as always!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Please bring back RDU to FLL direct route!  I noticed it is missing starting in Late Flight August!  The flights are always packed!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united at the gate! IAD to RDU","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"BLOCK ME BIKE RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/2z3hGqPRSG","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http:\/\/t.co\/mRfBjtePef","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you #loyalmosaicmember","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue any good deals for March?! Looking to fly to Orlando!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @shivadelrahim what about upgrades?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @usairways who is the next stop after customer service.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for letting us know. Hoping for no more delays!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united shes been rescheduled for today, but with the frigid cold, being a possible reason for \"maintenance\" it could be the same issue 2day","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost!  You NEVER get it right.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I would like to know what's going on before his current flight lands.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/Fd2TNYcTrB","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"http:\/\/t.co\/EIw2sYb8Fu roberts&s=1 @AmericanAir","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue there is no supervisor available, so they couldn't do anything.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: We?\u0099re looking for our next #FlyingItForward flier from DC Tell us where you'd fly & why http:\/\/t.co\/MCSI0dzpnz?? @geekandahalf","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight.  Bunch of idiots work for this airline.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2\/11. $125 2check a golf bag, constant selling in-flight","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! ???\u008c\u00f0??\u008c\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways not likely, flightaware says plane is still in Durango and hasn't departed.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Y do U not reply to customer refund forms??????????? #unitedairlines","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir landing early morning @BWI_Airport after snowfall. http:\/\/t.co\/apRZsPxigE","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown & I've fulfilled all reqs. Flight Booking Problems flights today","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the Late Flightst usair4603. Earlier 4591","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united i got it at the gate, thanks for checking!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Tomorrow wouldn?\u0099t have been soon enough! Thank you for the info!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please don't take my membership away :(","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow.  Can you help with rebook?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united so is that two seats avail so far for us.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica no A's channel this year?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Yes but they couldn't explain the 2 hour and 45 minute hold time.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at??\u0098\u00b3. @JetBlue need your help","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  RES # 0167560070877     Fsqthg   Thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I cri","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you Cancelled Flightled my flight without notification?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that's what is on my ticket and my confirmation email. Anything else?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir great flight got us back on time!  Thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks so much!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I hope so because I fly very often and would hate to change airlines.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you we got on a different flight to Chicago.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United is it possible to upfare to P a segment where I have a GPU waitlisted?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you??? SMA","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue Havana, Cuba - To share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you :-)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue when are you guys flying it froward in the Bahamas.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I need a customer service manager to contact me please","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no I will be calling corporate!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways in a few weeks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would but you need to follow me first ;-)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica YES FYI  MY BFF","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir never lets me down!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight  50 min and still counting...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir if I could fly an md80\/dc10 I would be so happy I live that plane so much md80 is love md80 is life.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United \"delayed due to customer service\" Huh? http:\/\/t.co\/XlTV5z6sT1","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http:\/\/t.co\/3zpJr7kWbk","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we had four scheduled flights on this reservation and literally did not take one! Unreal","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the help. Wish the phone reps could be so accomidating","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please please please answer the phone. . .","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Received an invitation to participate in e-rewards. Is this legit from JetBlue? Just double checking bc the site looked different.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue client is asking if kids need their own email addresses to get TB acct. Is this true?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! Love united!! Have 4 flights today!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir , CHECK DM PLEASE!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir not to mention its a three hour wait to get an agent on the phone.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ...have you seen Blue? Go look it up :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I want to enter the family pooling contest, it says \"by 2\/19\" on the website, can I please enter still!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/FFc13zYGJS","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You Cancelled Flight my flight and there?\u0099s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your app sucks balls compared to @AmericanAir","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir boarded flight 2334 at 8:30am.  Now 11:40.  Still sitting on runway.  Lots o fun","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Lmfaooo ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/1G9RnmYUQe??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@USAirways You'll be receiving a long & detailed complaint letter soon. Long story short: never flying USAir again.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm on #1058 tmrw from CUN DFW. Final dest'n is ORD. Seeing freezing rain in DFW all morning. Should I change my connection?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 1826 trying to make a connection to Punta Cana leave PHL at 9:50","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@VirginAmerica If only you guys were starting those flights at the end of the month! Guess I?\u0099m still road tripping on Feb 27??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #americanview New paint scheme looks great! #usairways http:\/\/t.co\/Gt6umHbh43","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no problem.  Things worked out at airport.   Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I live abroad and am Flight Booking Problems flights for when I come visit the states :(","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Working on a piece about military discounts and am hearing you offer one. Can you give me specifics and confirm? Thank You!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService  #$10voucherwhatajoke","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can I request a ticket change through twitter ?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"um wut ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/M4UWcPxtXJ??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way\/way back- mileage diff?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude  ??\u0087\u00ba??\u0087\u00b8??\u0088\u00ef??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica it?\u0099s just a bug report, guys","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for the help!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and let FLT 2350 know I'm coming \/ gate crew have yet to arrive to let us off FLT 5350 #DFW","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for help and quick response","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane.  #DoBetter","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 3267 (N659SW) arrives at @FlyTPA following flight from @MitchellAirport http:\/\/t.co\/LJ2YdKoR8q","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue A month ago I had a flight booked but then had to Cancelled Flight it... I'm now Flight Booking Problems a separate flight for a different occasion.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Is this a serious thread. Maybe you guys should re-read it. #fail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sent","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united THANK YOU!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no m'good. Just get me home","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for reaching out to me.  My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir... I love you. Air travel doesn't get easier.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united How can I verify if wheelchair assistance has been requested for my next flight?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can I get some help changing a ticket.  40 minutes on hold and counting....","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flite454","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great flight and crew! Flight 51 from BOS to MCO","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http:\/\/t.co\/CbV7f3KBKx","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss LAUREN HoLY SHT","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine Congratulations!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you don't remember our date Monday night back to NYC? #heartbroken","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how do I get a companion pass","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \n\nFantastic support by the Twitter team. I appreciate it. Thanks again.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hello! my husband bought us a trip last night & just noticed my last name is misspelled! What can I do? Thanks!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can y'all develop Ding for a chrome\/Firefox browser extension? That would be swell","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue When will you release November flights for Flight Booking Problems?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's done.  If you do something to make up for it I'll tweet that too.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"I just need a place to sleep when I land without accommodations in PLS @AmericanAir!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you found my camera!  Thank you!  You rock!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue loved the service from the staff at Newark today. \n\nGood service goes along way.\n\nI appreciate your preciation  \n\nNj ??\u0088\u00ef?\u008fTampa \n\n??\u0094\u00b5??\u0094\u00b5??\u0094\u00b5","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united next day","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I have not. There's no option for even getting a call back!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united screws up again...to be expected! NEVER AGAIN!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I was returning from @FoodNetwork #SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I need #United to be a better airline!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways well, depending on the policy will make the determination as to which airline is selected to travel.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir love..luv the addition of the passbook option.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hopefully next time! Can I send you my future itineraries so the next one can be planned when I'm there? ???\u0082\u00f0???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Looking forward to flying with you guys as well !!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it looks like a mistake","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir appreciate it!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I was returning from @FoodNetwork #SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - what is your policy regarding large-size passengers who cannot fit into a single coach class seat?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can I bring mini bottles of booze on to my flight?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir weren't too \"sincere\" when you Cancelled Flighted my flight and made me drive 17 hours to get home..","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 691 from bos to Tampa takeoff 40 min Late Flight","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I have submitted my request. I would appreciate a call by 9am eastern. Thank you.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Looking cool","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @hanneslohmann cool","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways car services to and from the hotel, food, hotel cost bc of Cancelled Flightlations fall on the customer with last minute notifications","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  you are over 40, please start acting your age and stop with the short-shorts!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"There were plenty of empty seats in coach \"@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f\"","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united now the weight restriction? 'We'll try to get as many of you as we can on this plane'","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thnx!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways customer service at its finest","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica sounds like fun !","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Okay thank you","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M).","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when will you have flight from DAL to PVD?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 2302 from JFK to BUF.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir not in any way that I am happy with or find acceptable.   If I could speak to a human maybe that would happen","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http:\/\/t.co\/755VpYm4Mv","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways experience exceptional service from Cherry at #DenverAirport.  #GreatService. #professionalism","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is \"on time\"","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn!  Nice start to the day!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue its always a pleasure ?\u0098\u00ba\u00ef\u00b8?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http:\/\/t.co\/JNqNbk7HuT","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united That was the problem.  We were being told the aircraft was on its way.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  Lilly M in SJU check in is fabulous!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir iPhone App Adds Passbook Support #Airlines #Travel http:\/\/t.co\/lJzDTHD9Bv","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood - Carrie!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays.  I beg of you plz sort this out soon!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http:\/\/t.co\/EwwGi97gdx","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Reservation agent on the phone did a great job.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Connecticut??\u0084\u00ef??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  @DENAirport United 787 in snowy Denver. http:\/\/t.co\/w1AaKJumXA","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Call me when you do and we?\u0099ll have to hook up!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for responding.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I?\u0099ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'd go to Portsmouth, NH to take care of my friend's son while she takes her daughter to Boston for surgery.  #flyingitforward","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http:\/\/t.co\/8qsQMM7KF2","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue HE is a lap infant (4 mons old)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is the trueblue site broken at the moment?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for your excellent customer service - resolved issue quickly.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain\/sleet on ride home.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am impressed with your super-fast reply to @CGJase","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I look forward to hearing back and hope that my next trip will not be like this","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #AmericanView Sweet Home Chicago http:\/\/t.co\/J6icLV8DTs","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir if I could fly an md80\/dc10 I would be so happy I live that plane so much md80 is love md80 is life.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways It was 9\u00c2\u00ba, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE\nhttp:\/\/t.co\/e1EOfthgAJ","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes called your UK number on skype?\u00a6well worth the $.50.  i recommend others do the same.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir These birds could fly to South America for example #Argentina","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sure thing!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir https:\/\/t.co\/OQUKSo3s2O subscribe please https:\/\/t.co\/OQUKSo3s2O","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I did... no response back","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What is the policy behind changing passengers' seating assignments at the gate?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Nice try.  Doesn't apply to Philly.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b\/f drop call. Cancelled Flighted flight. Asked 4 refund.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks I get that. It looks like all BWI-SJD services stops after Aug 7. Is that the case? I cant find one date with flights.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united give her the recognition she deserves!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir try this. DPDFPP","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue mission accomplished: gave @paulgordonbrown  a hug http:\/\/t.co\/LT1pYKfvRq","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home\/family","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united this is why I fly @SouthwestAir ... Never have any issues","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http:\/\/t.co\/dORuxBqla1","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online??","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just did last night. Thanks for following up. :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hi! Does my upcoming flight 2168 from West Palm to HPN have Fly-Fi?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir although you have no control of the weather, you came through with a great customer service","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can u help rebook passenger via Twitter\/DM.  Been on hold for 1.5 hours. Thanks!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/we7Pf5Ll1Y?? lol!!!!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/y5qE9HcQzT?? why.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! My second flight I already got bumped up to 1st! Love it!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we are waiting flight 919 !\nWe are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http:\/\/t.co\/3FheS0lPMU","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways over the phone. I called the 6170 number and she picked up almost immediately.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Your planes are really pretty. Just thought u should know that. :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue good to know, thanks so much!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thx for update","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I know you guys are super busy but is flight 1222 an a320 or e190?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @DelonGerry ual sucks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no, they're too busy being awesome and trying to get us out ASAP. I'll deal.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http:\/\/t.co\/ucF0B0bQ8r","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my request has nothing to do with rescheduling. But customer service has such a bad attitude today. #badservice","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united DM ed u the request num","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united all set. Figured it out at the baggage office!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2\/28! #JVMChat","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir after losing my bags for 4 days&charging me $475 to\"arrange pick up\"in argentina,claiming tollfree: won't reimburse me. Help!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!?? Yup! New beanie http:\/\/t.co\/AnEqXZR4bp","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united chase says no referral bonus. Thanks.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica How about some free drinks on the flight back for the free promo?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir These birds could fly to South America for example #Argentina","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine. I'm flying on one right this minute","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica save some for 871 tomorrow AM!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp:\/\/t.co\/3fq3XElbOn","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue We're flight 1472 FFL to LGA. Scheduled departure 8:15p.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is there a phone number or email address to customer service?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you.....you do the same!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you're my early frontrunner for best airline! #oscars2016","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Cool! \"@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http:\/\/t.co\/sGckBopATA??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no, they're too busy being awesome and trying to get us out ASAP. I'll deal.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you! I'm excited to fly with you for the first time.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united cool, thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks. What's your opinion on chances of getting in okay tomorrow?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yo, you need a new website really badly. This day and age...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #2298. Everyone else  was outstanding.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm supposed to fly through Dallas. Can you help me get a new itinerary?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united be  \"Chicago's hometown airline\" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue follow for DM please","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica can u help this ??\u0091\u00b8 @FreyaBevan_Fund needs urgent treatment in??\u0087\u00ba??\u0087\u00b82y old battling cancer could u help with flights ????#freyasfund","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just curious, when are you going to to finally learn #customerservice ?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I have someone driving me, it's best to get a wheelchair once I get inside?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you know it!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 1 refused boarding with Nexus. nexus confirmed she should not be refused","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Is it possible to add companion to only the 2nd leg of a trip?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united tremendous. What would you recommend?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http:\/\/t.co\/rBn7StUij1","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  hung up on now many times trying to cal 8004337300 crazy","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sure is ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united truly the WORST day of flying I have ever experienced...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the response. We are hopeful.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue don't I always?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue terrible landing on 915","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways do you post travel alerts on your website? Traveling to Bdl on Sunday morning.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  I've never been treated this badly","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you. They are processing my refund.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united not happening.  Delta took care of us.  Peace!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of!  ??\u0084\u00ef?\u008f\u00e2?\u0084\u00ef?\u008f\u00e2?\u0084\u00ef??","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Sigh... ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/W5NL0AY9Bl??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'll be sending\/posting complete details of the circumstances surrounding this matter.  United airlines should be ashamed.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united this is atrocious customer service.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports, then I am flying back to Chicago :)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 850. RUDE RUDE RUDE service! Awful.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I love my Companion Pass (qualified 4th year).  #HollyMais","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica On all your flights?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes, with about 20 minutes to spare.  FYI - your employees are amazing.  Keep up the good work!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Okay thank you","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Love you guys???\u008d\u00f0??\u008d\u00f0??? http:\/\/t.co\/3X9NRUOvtS","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue well I'm not sure I'm that bold! lol or are you saying you didn't believe me?? :P","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i want an Icecream baby...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways My flight was Cancelled Flighted Saturday. Why was my luggage not at the airport? Today, I'm supposed to have it delivered. Pathetic","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes, after this awful weather it appears I can get home","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks so much!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir at troubadour with @Imaginedragons .#DestinationDragons http:\/\/t.co\/rKlQXXaWhc","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir turned my non-stop flight between Laguardia\/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how long does it take for my Rapid Rewards points to be credited to my account?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways conf number FMJTYL delayed - any chance of getting an earlier flight fll to phx?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir one staff on desk. Now been queuing for over an hr.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w\/ your customer serv failures","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https:\/\/t.co\/5ON3KlzVMT","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"This is so smart it makes me angry MT @JetBlue: We?\u0099ve partnered with @WSJ to bring you free digital access onboard! http:\/\/t.co\/0LiwEcAsOe","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the status on my itinerary says on request in red. What's that mean?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http:\/\/t.co\/owMaXOyEhZ","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir schedule is open through the end of October, got Columbus day wknd in New England for ~50K points for 4! Check your calendar!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 1946 out of clt this morning.  It's snowing here.  Should i head out to the airport?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that would be great - 1k us651621","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I trust you enough to put my coat in my checked bag!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie, 2pm my ass!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 1k member broken seat back broken tv broken light lost bag  gee thnx. UA922 awesome job","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and let FLT 2350 know I'm coming \/ gate crew have yet to arrive to let us off FLT 5350 #DFW","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Sure.  Follow for a sec and I will.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven?\u0099t waited days to get home #notokay","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http:\/\/t.co\/avRTOWTyzk","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did see that! Working on picking up a trip or two as we type.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir another great trip! LAX 823 - LAS 3075-  BNA. Thanks so much!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways it was customer service like I have never seen before!  Kudos to your organization.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways sorry I didn't realize I wasn't following you","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways nope, they just announced we're headed back to the gate.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways to CLT from JFK nasty planes, dirty seats & floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  @TheEllenShow @Imaginedragons  @kdepetro313 .what a great first night. #DestinationDragons http:\/\/t.co\/N3LrFo4UaY","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks. They did not charge anything in the end so all is good.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Received an invitation to participate in e-rewards. Is this legit from JetBlue? Just double checking bc the site looked different.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks to supervisor Miriam who provided me with great customer service. #finally","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Exicted to be flying with y'all soon !!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I left my comment with customer care. Thanks for contacting me.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sent","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 1783 CLT to BOS","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Using JetBlue air miles?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why is the buffalo flight so Late Flight?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Want to make my day? :) Friend is Premier & I should be soon. Any chance you can upgrade our two 10 hr leg of flights to ecom plus?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue can't wait! I'll be the one who can't contain herself. ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Of course you are because that's your companies job! You guys failed at it in the first place. Upgrade me and then we'll talk.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways great operation you guys are running. More mechanical issues, and now taping piece of plane together LOL http:\/\/t.co\/I5V9wfbtuE","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Absolutely!! The staff was amazing!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for the help!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I love this graphic. http:\/\/t.co\/UT5GrRwAaA","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - I have spent 87 minutes (and counting) on hold w\/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how come on mobile I can't proceed w\/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Got help from a nice lady on the phone in Georgia.  Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just kidding with you I'll send you my stuff now. Thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue What a great idea! #cometoAustin","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir would someone please DM me the customer relations number. The website has only customer service.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why are you always so amazing! #jetblue #trueblue http:\/\/t.co\/iIMTJxcvLG","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why was Flight 1856 delayed to Buffalo ?  It?\u0099s a direct flight and the plane is at the gate.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United so what?\u0099s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I cannot DM you as you do not follow me.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir next up: enforcing your boarding procedure.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue here we go again, 2nd round trip to CA in a week #TrueBlue","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we got our bags today. Thanks!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sister & BIL stuck in Detroit desperately need to be in Florida flying w\/ @USAirways is there anything you can do?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have submitted my complaint. I need to be compensated. How long will this take?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir -- any updates on flights getting Cancelled Flighted into DAL? I have a connecting flight there and hope it doesn't delay due to weather","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am on 1528 and my connecting flight is 909","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I think I have it selected already ?\u0098\u00ba\u00ef\u00b8?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  how do you get one?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route \nhttp:\/\/t.co\/6RLz0EBk2X via @usatoday","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Will definitely do so. Sending a DM now.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Ricoh Smith at BOS provided oust and service","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have the DM from @SouthwestVerity if needed","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @JohnWayneAir Thank you both very much!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's fine. I'll take them.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair Yes to the iOS. I'm running iOS 8.1.3","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Report was filed but would like to support some active searching.  Feels pretty passive now.  Info on computer is precious.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \nCan you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united aisle please","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I absolutely will. Where can I send it?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we checked in right at 24hr mark. Boarding C group with kids ages 6&8 dnt want to be split. What sld we do?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ill call in the morning. too upset right now.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Kudos to Robin at @PHXSkyHarbor Lost\/Found for reuniting me w\/ my iPad. She was delightful to work with!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http:\/\/t.co\/nKAFbjyARi","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks...","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere ???? http:\/\/t.co\/qGwK10dEwv","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http:\/\/t.co\/owMaXOyEhZ","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir origin\/destination\/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ur \"response\" was: my \"inconvenience was of no matter.\" U wanted me sit for 3 xtra nights in the city w\/out comp! #donotflyusair","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"um wut ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/M4UWcPxtXJ??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue imma need the hook up tho","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w\/o my luggage.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - Janet & my DEN-PHL  flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm on #1058 tmrw from CUN DFW. Final dest'n is ORD. Seeing freezing rain in DFW all morning. Should I change my connection?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united for the record- Rozana at Newark was lovely and helpful. #choosekind","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Fuck you","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue will call. Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE ???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0?\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'll be sending\/posting complete details of the circumstances surrounding this matter.  United airlines should be ashamed.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir... I love you. Air travel doesn't get easier.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/t2qBGAMfpc?? this happened","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/vOUUFRN4jS?? YASSS JetBlue ! Tell them !","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @MegElizabeth631 how you like the #redcarpet treatment","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you are officially my favorite, thank you for the wonderful service at JFK","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I sent you my conf number yesterday.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on hold for 2 hours. You know what just keep my money","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Joanna did a WONDERFUL job!  Thank her for me?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/ar0VayLmFc?? Really Jet Blue? Lmao","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle.  But for real, you should fire @Kristi_Capel","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica can you please get me to the new york area before monday afternoon","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online??","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united said they would give us a refund. 30 days Late Flightr NO refund.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ... What's going on at @PHLAirport ?!  I've been sitting at the gate for 45minutes.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @Lmuschel he is traveling with me on a sep reservation number F3KxB8","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you reminded me today why I fly @SouthwestAir","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Aww, is it? @JetBlue I guess now I need to book a flight to somewhere warm ASAP! Any suggestions?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I appreciate your efforts getting me home!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  thank you! Glad to be heading home! Great people at your call center!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united now arrives LAX @ 8:03 am","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks!  Good to know.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue of course I am!!??\u0088\u00ef??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks so much for the awesome support, you guys rock!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I can't wait to hear back from you regarding the internship opportunity! ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http:\/\/t.co\/qm9dQbai6G","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir been on hold for 1.5 hrs. What's up?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"FYI, @JetBlue: The last email response - \"we undrstnd this wasnt best 4 you\" -but hope 2 wlcm u back onbrd N the future...   nice touch. lol","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @DuaneNClark  ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hahaha.... \"Meanwhile in Russia....\"","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is definitely my new favorite airline.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz ??\u0098\u00b1?\u009d\u00a4\u00ef\u00b8\u008fim dying","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir beyond ready","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir telling my Fam in Vegas now. :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir breaking my heart at BWI 9 hrs @business","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Yes, please.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir nice touch on the passbook integration!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Can I get a follow? I fly with you for Christmas.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir still haven't been able to get through, thanks for responding","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been \"reticketed\" on.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623\/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  you are over 40, please start acting your age and stop with the short-shorts!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation..","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would prefer a similar picture but full of E190 tails, but great shot!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ok. Can I DM you the info?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united all good, didn't die or anything. As they say \"you get what you pay for\"!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for the assistance","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir mission accomplished today, Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - any update on flights in to BNA today?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir everyone deserves red carpet tx until they destroy your luggage &only give you $75 voucher, like I want to fly w\/them again!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir wanting a \u00e2\u00ad\u0090\u00ef?? for the ??\u0088\u00ef?? finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you guys operate a world class company and for that I thank you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine well deserved!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir who should I contact about a missing Rapid Rewards credit?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir i got a new reservation for tomorrow. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no u don't","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http:\/\/t.co\/Vr9k180LaI","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Why can't I check in online for a flight tomorrow am?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have 8 flights with you in the next two weeks :) let's make some good memories!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing???? #DestinationDragons","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Great seats on this aircraft!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Kudos to Robin at @PHXSkyHarbor Lost\/Found for reuniting me w\/ my iPad. She was delightful to work with!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO ???\u0082\u00f0??\u0082\u00f0??\u0082\u00f0???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Okay. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/6H5uEZH4cv","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways with chocoLate Flight please... i m melting http:\/\/t.co\/jJdoSFYIBM","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united finally made it to rep, who solved my problem.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue actually flight 1089 not 1098","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no problem...just funny have a nice day","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir fight got Cancelled Flighted can u help me rebook a flight?  Call center is too busy to answer calls or even put me on hold #yuck","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/oUmC1LrXDN","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  how do you get one?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how's us 1797 looking today?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when will you have flight from DAL to PVD?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Awesome - thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @gruber Finally.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I DM'd you","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Every time I try, the line is disconnected b\/c the system says you have too many calls. Glad your screw up matters so much to you","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways or is anyone even responding to social media? AWFUL.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/7XMaV13G2W?? http:\/\/t.co\/Ela7TNtcIR","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 1242 now?! I may cry!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you have now lost my bag. Never ever flying United again #joke","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Good morning.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thanks for the information!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Southwest Airline is THE way to go!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue actually flight 1089 not 1098","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no response to DM or email yet.  customer service?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH ????","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united on the plane. I was thoughtful enough to ask for it and got it; there are prob others that also deserved it","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S.  I would like to change departing airport","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united obviously","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  I see my flight from Boston to Pitts is ok from this afternoon. Did you have any delays for the morning flight?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Cool! \"@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http:\/\/t.co\/sGckBopATA??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united did I win :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways stuck at the gate in Charlotte, NC waiting for \"release papers\" and a fix for a broken computer system.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2\/24.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways will shall see in the next couple of minutes.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks so much for your condolences and quick response. It is very much appreciated","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir i want to change my flight for next week, they will still charge me. Waiting for fligt status","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Mark T.  in Austin was great handling my bag issue.  #thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Ill check it out, appreciate the response, regardless.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @TifffyHuang I met my twitter friend waiting outside the Troubadour #DestinationDragons http:\/\/t.co\/lf69waf5ad","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http:\/\/t.co\/gonmRwEM6I","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your app sucks balls compared to @AmericanAir","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/b5ttno68xu?? I just ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@AmericanAir: @nlrphoto Those are very beautiful photos!?? Thx! Would marketing dept be interested in buying?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica wish you flew out of Atlanta... Soon?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I need a customer service manager to contact me please","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hopefully They will give me a feedback, bafore my flight...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir working over time tonight?  Got delayed 2 days .. In SJU .. Could be worse :)","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir already did- reply was \"sorry. we believe this to be fair.\" as a journalist writing an article on my trip i will include this","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"His name is Enzo ???? RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http:\/\/t.co\/dLh9138HBg","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks! Flight 2160 today. Great crew!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Can't wait for the trip. Thanks for getting me there!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I just did, how can I DM? Do u have to also add me?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please help me get tickets to the @Imaginedragons club show in Atlanta?! #DestinationDragons","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Awww thank you B6! Glad to hear it!  Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue with 3 kids and 11 days 340 + doesn't work and it's months in advance","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair Help!  I need to speak to a live agent before I lose my online reservation being held.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir been on hold for 1.5 hrs. What's up?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can you please post wait time-have been on hold for two hours","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways It wasn't weather this morning.  AWE1701 diverted back to BOS due to mechanical issues.  So far lost one of 3 days :(","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Just sent! Thanks :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now on hold with customer care.  Wonder if someone will pick up the phone before 5pm.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I don't need to rebook I need to know the policy","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http:\/\/t.co\/YiwLhQhZgp","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united trying to get a customer service agent.  Just landed in SFO.  Can't fly with 3 layovers with 3 kids!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is ??\u0098\u00a2","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir very confusing to receive \"your trip is around the corner!\" email when I already Cancelled Flightled the flight","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 4 of us are stranded   And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica hahaha ???\u0082@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir When do you all expect to open the reservation through November?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united look at this beauty ???? dc 10 united airlines ???? http:\/\/t.co\/MvYoizRPdE","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir a nice trip back home after a looong vaca ???\u008a\u00f0?\u008c\u00b4 http:\/\/t.co\/9TRvfnCedL","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united and a husband.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue weather where?  It's 60 in SFO and flight 834 is still on time to boston.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways No I need the corporate office number please as that is who is dealing with this for me. It's a 480 number.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica wifi AND better seating.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@AmericanAir: @nlrphoto Those are very beautiful photos!?? Thx! Would marketing dept be interested in buying?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways new F\/As from DFW to CLT this morning did a great job. Well Done!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Success! Good work JetBlue team","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue waited for 15 min then got disconnect","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue Havana, Cuba - To share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue good to know, thanks so much!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  I sent a email to customer relations and I will be calling tomorrow.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways That's not the question. Question is: how do I get past the computer fastest if we both know that the computer can't help me?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir followback","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Still looking as we speak.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I can tell you. Your airline has lost mine and my families business. \nThis day and age message through Twitter travels fast.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you #loyalmosaicmember","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Such a suprise! New vanity kit set for frequent travellers ??? thank you AA! http:\/\/t.co\/fA7Nygn1Ux","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi ?? just saying. #ScienceBehindTheExperience http:\/\/t.co\/FGRbpAZSiX","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you guys held our flight #330!  Thank you!!!  About to take off from MDW now to Oakland.  Thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what do kids aged 11 and 12 need to fly with AA internally within the usa. Thanks for confirming","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, \"Fly the Friendly Skies.\"","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Our vacation's going to be ruined w\/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - I bet you don't, but I'm the paying customer here. I know how to check for flight delays, thank you.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the person is currently bettween gates 71A and 73 in LAX","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for quick responses.   #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united finally made it to rep, who solved my problem.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"*On the brink of bankruptcy. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/01ldxn3QqQ??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Been a member since 2007. Looking to travel next week 2\/24-2\/27. Couldn't book right away due to all the snow; I'm in BOS.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for your help! #jetbluesofly","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what happened to flight status map? It was so cool..","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no worries even though I was talking about seat assignment :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I LOVE JET BLUE!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my family and I are excited to see you too???\u008a\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica any plans to start flying direct from DAL to LAS?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways I don't think the US site allows that (unlike http:\/\/t.co\/etfjqIwUvt). Can I use a US credit if I held on http:\/\/t.co\/etfjqIwUvt?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I have almost 3 million miles w u so I am loyal to u.  When r u going to reciprocate?  What a joke","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways terrible service","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united How can I verify if wheelchair assistance has been requested for my next flight?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways call Gate D9 in CLT and get me on this flight","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue unfortunately no, but hoping I can catch one sometime in the near future!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes, I want to complain. Your coworker was neither. Is there a customer service point airside?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #worst2unitedflightsever UA 236 LAS to IAD 2\/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united do u serve peanuts\/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Then en route to the airport the rebooked ticket was refunded.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @courteroy LOLZ. \"On Fleek\"","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Anywhere warm cause its freezing in NYC","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir when will you be issuing a weather advisory for RDU?? the entire state of NC has shut down from the overnight winter storm.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Your website deserves a new design. #html5 FTW!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue so happy you can accommodate peanut\/treenut allergies on flight! 1st online cover from air provider","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my daughter's college game in Denver.  Only one set of parents will be there ??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir arrangements to reimburse me for the rental I had to get?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Can you transfer my bags too?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways so I still need to stay on hold? http:\/\/t.co\/04SDytT7zd","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is offering #CompanionPasses to Atlanta residing frequent fliers! http:\/\/t.co\/mdN5ED58ze","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir may want to direct that to the people at @FurryFiesta tok","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we're here at MCO. Thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 1632 was phenomenal frm gate (SEA) to gate (IAD)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Greenfield Daily Reporter http:\/\/t.co\/LM3opxkxch","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you guys continue to impress me in Houston. http:\/\/t.co\/cIh1qNllcM","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please do! She went above and beyond what she had to do, she made us her number one priority!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @dfwairport me too!!  LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi! I ?\u009d\u00a4\u00ef\u00b8? your company and fly all the time. I was wondering if you could please share this link & read! http:\/\/t.co\/lO6LghPcdU","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http:\/\/t.co\/GCWVFuopl2","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united (2\/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through)  Appreciate it!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood All were entertaining","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir upgraded to 1st class. Inquired about red wine.  \"Sauvignon blanc & I can't pronounce the other one.\"  Couldn't describe...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 2008","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways How can I change without penalty and not have to call customer service","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue woof I'm on the red cArpet http:\/\/t.co\/iIdrbLNOoX","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http:\/\/t.co\/fgJbex480D","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir THANK YOU SO MUCH!! http:\/\/t.co\/tGSB1DfPS3","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue since high likelihood of snow at time of flight tomorrow, any chance I can rebook for Sunday?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 4 of us are stranded   And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've just received the ticket. Thank you for your help","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir TY for your consideration!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/qqlzk2jkzR","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @BrandsSayingBae well here we go","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thank you!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I need help about a ticket. DM me","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've tried...its @USAirways anyway","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just hung up on me again.  Another waste of an hour of my time.  How am I supposed to book a one way award flight?  #badwebsite","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 2 words: \"staff training.\" What a joke-","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue had me on hold foreverrrrrr","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can u get me on flt #3768 instead of #2522 rt now","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"smh RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/IRiXaIfJJX","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I will and I will share with many, many others. #filmcrew #media @WSJ @nytimes @latimes @chicagotribune","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http:\/\/t.co\/rKorHvR9z1 #contentmarketing","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica save some for 871 tomorrow AM!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hello! my husband bought us a trip last night & just noticed my last name is misspelled! What can I do? Thanks!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm on the 110 lol has anyone arrived yet??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue will you please start offering more routes out of @triflight to more locations","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email.  What am i paying $8 for??","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help???","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told ???\u0093\u00f0?\u0098\u00ad","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united now the weight restriction? 'We'll try to get as many of you as we can on this plane'","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 16 days for one flight and 8 for the other (roundtrip).","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united But thanks for asking","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons #DestinationDragons Scavenger Hunt rules: http:\/\/t.co\/vHgkiTzSaw","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @dultch97 that's horse radish ??\u0098\u00a4??\u0090\u00b4","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you. Any help is appreciated.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you. Great tool","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's up with flight 5545 no gate agent or plane at PHX B18?  Nice customer service.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united question - was given food vouchers but can't use on plane..how   come","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it's not a friend it's a legally required chaperone on a school trip.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for offering this service, guys! http:\/\/t.co\/xDjzkC34GB","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would appreciate that.  Thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - sitting in seat 10D on a flight back from Vegas to Chicago.  Someone left a folder that looks important in the seat pocket. (1\/2)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at??\u0098\u00b3. @JetBlue need your help","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir three cheers to your Denver staff. Don't know if we \nwill get out but they're keeping us smiling. http:\/\/t.co\/RX8z53M7yy","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine Congrats!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you for your help today.  I have been a loyal US airways customer and i appreciate your responding to my tweets.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir i got a new reservation for tomorrow. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http:\/\/t.co\/tN5cXCld6M","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways res went under her maiden name...married 50...no docs with maiden name.  Hence, problem.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hi. Just DM'd info","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2\/24) is at full capacity?  i'm hoping for a little bit of extra room! ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Just left there  Friday!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir upgraded to 1st class. Inquired about red wine.  \"Sauvignon blanc & I can't pronounce the other one.\"  Couldn't describe...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @landonschott he's fine, he really likes picking his own seat....","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @L_Burley11 -- the best!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you very much.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways \nGood news, we got fixed.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Are there any sign up bonuses to enroll in Elevate?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hey there, can you follow us so we can DM you a question :) ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue, it would be nice if the app would actually inform you that a flight is delayed.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united lax29108m make it happen please else on a cruise with no luggage tomorrow","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 6344,6373, Sfo-Dfw also 1576 SFO-ORD","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/oUmC1LrXDN","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Got a call. Bag is to be delivered tonight. Thanks for your reply!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I flew United last month and the experience was AWESOME!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thanks! Hope I don't look like a complainer, I've written of good experiences w\/you in the past and am making do in terminal 5 :) @JetBlue","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Looking forward to some friends and family time in Arizona.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir this is the biggest joke of #customerservice I've ever seen from a  ??\u0088\u00ef?? brand http:\/\/t.co\/XHSUUpHeZe","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united online inchecking able in the Netherlands (ams)?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you're killing me now. :-) You got me! #smitten #trueblue","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir just messaged you. Please have someone contact us immediately.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I will thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thnx!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http:\/\/t.co\/vO3eQsEPqH","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you guys are so clever ???? http:\/\/t.co\/qn5odUGFqK","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir this has to be the absolute WORST EXPERIENCE EVER!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #AmericanAirlines on approach to mex.... http:\/\/t.co\/se57dmjHiW","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united still no response??","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Can someone please answer my call. I have been waaaaaaiting!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http:\/\/t.co\/GGuAA1JvDF","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - http:\/\/t.co\/uy28D1UEgX http:\/\/t.co\/vJFV7KSGcQ","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways direct flights to SFO leaving from same airport with @VirginAmerica and @united - can you please put me on one of those?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we've already made other arrangements ourselves.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can you?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks so much , my passport was recovered","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we have been told that it's lost...you guys don't know where it is","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http:\/\/t.co\/KKAY8XaPs1","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is there also a way I can get a printed one for my records? I keep them whenever I fly ;)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg?  What if I travel with 2 friends?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you for the apology","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue i love this song <3 thanks @JetBlue","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I found a flight I want on @CheapOair. Is my @AmericanAir AA Advantage # applicable to earn miles on it since you're merging?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance.  #NeverAgain","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Need to start flying to @KCIAirport .  ???\u008a\u00f0?????\u0083\u00f0???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I need #United to be a better airline!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http:\/\/t.co\/NA5G5EAKPA","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united The link in the message I was replying to. #3thparty #ITproblems","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united will do. Just need to get CVG.... and my bag too. Thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue That's right! :) Game, set, match.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I think this is the best first class I have ever gotten!!  Denver to LAX and it's wonderful!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why let passengers on board when there was an issue? Over an hour & the pilot doesn't know when we'll leave.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http:\/\/t.co\/PfseNJk5Pw","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on your website and on your boards at Logan it said it was on time, so we went through security and got to the gate (2)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for being so bad you make a two day train trip look appealing!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you guys continue to impress me in Houston. http:\/\/t.co\/cIh1qNllcM","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Twitter isn't letting me DM you..","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks, I'll look forward to the response.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir any luck?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why have me board a plane knowing there is a maint issue?  US5235.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica may start service to Hawaii from #SanFrancisco this year http:\/\/t.co\/yPo7nYpRZl #biztravel","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach.   I want resolution or a comp","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 5 hours delayed now in hour increments?  Really?  & as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has the best customer service!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???\u0089\u00f0?\u009a\u00aaRT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/dSDEbodmEL","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @JohnWayneAir Thank you both very much!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue CEO battles to please Wall St and flyers - from @NZherald http:\/\/t.co\/Q4Amiw7FSw","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I cannot DM you as you do not follow me.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir im tryin to book a flight but cant get ahold of anyone!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/HovuAIsG16?? WTF ???\u0082\u00f0??\u0082\u00f0??\u0082\u00f0???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir fantastic thanks! Will try and tweet a photo of the view :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Luvin me some flights today!! Don't change!!  And please add Paypal as payment option!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement  1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways : its just a very bad customer service experience\/\/ can you help","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you need to follow me I order for me to DM....","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http:\/\/t.co\/zIK2UoXGnW","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S\/by 2 BWI or PHL today?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways been sitting at gate for over 25 min on us 728! What gives???","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said \"unspecified error\" and to call SWA","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http:\/\/t.co\/A1ChOxKPJp","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http:\/\/t.co\/Flcnnn2USD","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you guys are awesome! Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Just signed up for TrueBlue and booked a flight but keep getting an error when I try to link it to my TB account. What's the deal?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yes, ground crew finally showed up so plane could depart very Late Flight.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( <\/3","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue good morning sunshine! #TailfinThursday http:\/\/t.co\/Nc0ES6e4Lf","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I digg it!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United. What's going on with UA 236?  outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what do kids aged 11 and 12 need to fly with AA internally within the usa. Thanks for confirming","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a ?\u009cgay wedding?? #boycott","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways TYVM USAir, Happy Night@ <3","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue backlog is an hour at most, this is over two!  Unacceptable!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is the 24\/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flying w\/ infant for the 1st time, can I bring a canister of powder formula for a carry on and\/or use my plastic formula divider?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Ill check it out, appreciate the response, regardless.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you, you too!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I understand. Wonderful \"Miriam\" in customer service who was able to reroute me... Got any rental car discounts?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir took delivery of N8661A, a new Boeing 737-8H4 yesterday. http:\/\/t.co\/5z9STyUQJ3 #DFW #DAL #airlines","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways provided the best service for me today! Thank you so much :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you ! What about Paris ? Could we arrange something from there ?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united where is our luggage","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks to you customers like me stay loyal. From check in to landing.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'll stick with my United flight. Thanks, though. Effort is much appreciated.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I have an issue that requires a bit more than a tweet to explain, do y?\u0099all have an email?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http:\/\/t.co\/jBmVVha63A","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue are we good?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y?\u0099all hold AA1458 to RDU so they can connect?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Many thanks for your reply! http:\/\/t.co\/6CGFv02gzb","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways provided the best service for me today! Thank you so much :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Change in the Air for Travelers, Investors - @BloombergNews http:\/\/t.co\/6redD3vC73","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Lets hope it stays that way.Big thanks to your ground\/outside crews all across the US the last month. Great FB post yesterday.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what is the status of flight 1675 tomorrow","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united nawww. United is my fave airline.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. \"Greetings from the pointy end of the airplane\" haha thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @TheEllenShow @Imaginedragons if only that was me! ???? #DestinationDragons","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 2 hours on hold for customer service never us SW again","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I paid seat upgrade b4 the severe weather.  Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!??\u0088\u00ef?\u008f\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Annnndddd, I just booked my flight. That was easy.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http:\/\/t.co\/bfPfW6eyKU","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why yes, yes it does!!!!  Great trip down!! Thanks for the lift!!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #AmericanView\nThe view of Oregon from seat 31F, flight AA1469 2\/22\/15 http:\/\/t.co\/t9JBN9WZtq","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united landed in Boston at 9 last night.  The 15 hours of traveling was rough tho.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight.  Airlines are the absolute worst","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  RES # 0167560070877     Fsqthg   Thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what's going on with 1171 LGA-FLL..poor to no communication from gate agents??","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your hold music sounds like it's from Super Mario Bros for gameboy color","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any chance of adding LAX->JFK direct any time in the future?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir great job and great service in and out of SDF this weekend during the winter storm.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways It wasn't weather this morning.  AWE1701 diverted back to BOS due to mechanical issues.  So far lost one of 3 days :(","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2\/3)","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules.  help!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir delayed for two hours at ORD-->CDG the one time I need to be there to catch a train... ????","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the quick response! Fingers crossed the plane gets here then","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no. come on.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - I bet you don't, but I'm the paying customer here. I know how to check for flight delays, thank you.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Sent my suggestion and comments via the link provided..","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 10+ people pre boarded\nOnly 1 needed a wheel chair off the plane... Was NOT the case boarding","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united did I win :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Repeating this is policy is basically repeating \"Fuck you\" to your customers. I'll be shopping for a new airline ASAP","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united its in black and white. EU law and all that ?\u0082\u00ac600 for a Cancelled Flightled flight. I want my money","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Group Cancelled Flights close to a thousand #flights Monday http:\/\/t.co\/v1RADYKEP2","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :)  Enjoy the ride!?? Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir got it.  Next time I will know about paying extra to make the A Line.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Beatriz and Susan. Gate 4 MCO.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You please do not burn my dreams !!!  #burningman tickets sales today.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Who can I contact about requesting a charity donation? #ThankYou","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Beatriz and Susan. Gate 4 MCO.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united FAIL set to song. http:\/\/t.co\/Axpn28xiQB \"United Breaks Guitars\" < LMAO!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for update http:\/\/t.co\/K7uBOTMr1r","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #AmericanView Sweet Home Chicago http:\/\/t.co\/J6icLV8DTs","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and now you can't even accommodate us by letting us fly in to another airport?! Horrible service for your fault!!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @annricord Great! Appreciate it????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  I see my flight from Boston to Pitts is ok from this afternoon. Did you have any delays for the morning flight?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http:\/\/t.co\/zSuZTNAIJq","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united UA276 sitting at EWR nearly an hour after sked.  Pilot says computers down but no clue when we will leave.  Can you help?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir trying to fly out of Nashville tomorrow. How is it looking?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways customer service at its finest","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir -17mph winds and would do anything to be in Florida right now.. help a sister out!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http:\/\/t.co\/rBn7StUij1","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I hope so because I fly very often and would hate to change airlines.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir this would be an awesome experience #DestinationDragons","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock?? > Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https:\/\/t.co\/AAY5avg99b ^LD?? WARM THANKS!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You Cancelled Flight my flight and there?\u0099s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Follow me pls?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir any earlier flights SAP->Mia & Mia -> New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/RLWBJ80mA5?? r u serious","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you need a bag bouncer. Get it together","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"See you in ATL! ?\u009c@SouthwestAir: Congrats to our #DestinationDragons winners! Ready, Atlanta? http:\/\/t.co\/AY1GIdcfa4 http:\/\/t.co\/yC7V2s0iOd??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???\u0082\u00f0??? RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/rinzYSK6kI","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Not possible to carry-on and put in a closet\/overhead? Had success doing that with other airlines. Thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http:\/\/t.co\/rMZNIVGmg6","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Everyone is sorry.  Don't have what I need for meeting tomorrow.  140 charac. isn't nearly enough to highlight your shortcomings","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair *any site*?   gmail, facebook, etc.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @abigailedge Another glitch??","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why wont you find my luggage without blaming everyone else?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united am I allowed to bring a duffle bag and back pack as my carry on and personal item? Flying out of NY","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united follow back and I'll give you the details.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I left an item on plane BOS-PHL on Friday.  I've called PHL US Airways # & left 6 msgs. No return call what to do at this point.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united, Understandable. I did try Flight Booking Problems several times for 2 passengers & got the messages I mentioned before. As for the agents price???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold\/Sapphire","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I flew United last month and the experience was AWESOME!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Are you expecting delays\/Cancelled Flightlations at Dallas on 25\/26th due to the snow? Nothing like Monday I hope!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it is cool. Your customer told me they didn't care either. It is expected","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http:\/\/t.co\/dUhBJ41jHx","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on your website and on your boards at Logan it said it was on time, so we went through security and got to the gate (2)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir if i want to change my flight due to weather conditions in Dallas this weekend, i should be able to cover change fee with miles","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the person is currently bettween gates 71A and 73 in LAX","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir On flight 771 tomorrow (Wed 2\/18) DEN-BNA. Will we be delayed or Cancelled Flightled?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir so glad u guys do business w\/ more class than UR competitors @SpiritAirlines ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's flight Flight Booking Problems experience is pretty great!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica your inflight team makes the experience #amazing!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Grand Budapest Hotel #OscarsCountdown","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you, you too!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue oh definitely. I kind of only fly JetBlue.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue seriously? System down? No IT?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/qqlzk2jkzR","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do new flights come out at midnight?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what's the status of flights for Tuesday out of Dallas??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is that the flight for tomorrow?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 1242 now?! I may cry!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Any way that we could look at other options for today?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united of course I did. The bag should be here by now :( #frustrated","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do bags still fly for free anymore?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can I get your service desk # at IAD?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Why is my \"first available\" flight for me now Tuesday but a flight today  that is \"booked \"#flt 755 available to buy online?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united DM ed u the request num","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i got through and am able to switch my flight with no charge. Thank you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sorry for my misunderstanding of the term, but what does that exactly mean?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Awesome staff at the  check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Customer of the year? http:\/\/t.co\/epqqONHO2H","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE\nhttp:\/\/t.co\/e1EOfthgAJ","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united My post was just more of disappointment.  I'm a frequent United flyer, it was a simple ??.  1 bad apple doesn't spoil the bunch.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that's quite an impressive list of fees!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hopefully next time! Can I send you my future itineraries so the next one can be planned when I'm there? ???\u0082\u00f0???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 2 hours on hold. Still no answer. Horrible.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir .. UMM hello?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thks US #1786 2\/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways getting sorted, thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is Flight 3113 OMA>DEN on 2\/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH ????","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Will do. I appreciate the response.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united KOA-LAX should have fresh food service, right?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :(","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united of course not. The inflight crew was great!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we're here at MCO. Thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. Its all about marketing right?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @dultch97 that's horse radish ??\u0098\u00a4??\u0090\u00b4","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Just did, thanks for checking! :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yeah haha. Never been in one. It's expensive ???\u0082\u00f0??? and we will!!!!! So much fun! #destinationdragons","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just confirmed a seat! Crisis averted! Beers won't be missed now","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir About time...and just in time for my next flight Thursday.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways btw, not upset at usaiways, promise.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just sent - thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/TnKIXXrxHB?? ???\u0082\u00f0???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue will I be compensated for delays or Cancelled Flightlation?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"NO?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/UgFCKErmrW??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @paigeworthy : page United values your tweet b\/c it's so rare that they receive tweets complimenting their service...most are fake.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@VirginAmerica: @KarinSLee Of course. Have fun celebrating!?? Thanks! Happy Chinese New Year!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http:\/\/t.co\/G9b6e0a2sZ","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can I request a ticket change through twitter ?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1\/10 the perk?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir unveils 4 new routes, including  2 from #Ohio http:\/\/t.co\/4uRzvBPJKO via @usatoday","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I will. Thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united are you looking for European Flight attendants for Paris or Frankfurt?\n\nBest, \n\nFabrice","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks. Got it straightend out last night.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I?\u0099m resending the confirmation code in a DM","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica it?\u0099s just a bug report, guys","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the follow up. So glad to get my bag back.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a \"courtesy report\"","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!???? http:\/\/t.co\/RHw78ktQFO","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Our vacation's going to be ruined w\/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we're still stucked in the airport. #AADelay #AA919","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir haha, thanks for the explanation","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue when can we start Flight Booking Problems flights for November?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I appreciate the hard work. Still, I gave up after >hour. @dsearls","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united question - was given food vouchers but can't use on plane..how   come","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/t2qBGAMfpc?? this happened","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue true. Maybe. Wish I had expedited security haha","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways keeps dropping my call and won't even let me stay on hold because they are \"too busy\" #idontwanttocallback","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yep it's for tomorrow.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I put it my \"to\" and \"from\" airports, click update and it tells me to put in my \"to\" and \"from\" airports.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my bag was Late Flight-checked and put on a different flight from OAK->MSY. Having troubles tracking it down. Any help?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL).","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue don't I always?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica to jump into the #Dallas #Austin market http:\/\/t.co\/SzR0pioA21","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying.  Supvrs at iah extremely rude. #poorservice #travel","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Do you provide complimentary upgrades to first class, if there are available seats?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ok, I have that, pretty sure I had it before too but will wait and see what happens....","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united bummer but thank you for the quick response","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue can I get some more leg room tonight B6 304","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Number or email? That's the purpose of sending you a tweet? @USAirways","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thnx","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #americanview New paint scheme looks great! #usairways http:\/\/t.co\/Gt6umHbh43","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united typical caned response from UA, fix your crappy performing, last placed\/ranked airline in this century!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http:\/\/t.co\/C7tpdKqULM","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue to start 3xweekly @EmbraerSA #E190 flights from #Washington Reagan to #Nantucket between 19JUN-6SEP #avgeek","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we are boarding now but have yet to depart.  Thanks for the response.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways call Gate D9 in CLT and get me on this flight","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Great thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that is absolutely false stmt.  You have a comedy of errors incl no catering etc #GetYourActTogether","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Utah, I think. And thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any chance of a travel advisory or DCA this weekend?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Hey, my bag was damaged flying with you yesterday. What can I do?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you can 100% confirm that?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Lister to my show my on Monday 1230 130","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks! See you soon!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Hits New 12-Month High at $17.58 (JBLU) - WKRB News http:\/\/t.co\/XvBjCzlMDA","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"LMAO ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/aIyC9WV5oq??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you guys have such big hearts.. keep up the good work","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http:\/\/t.co\/HI76BOavXY","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united (2\/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/mFSsh2UHUe?? LMFAO!!!!!!!!!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue lord...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you very much!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Will do. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes, but it hurt my feelings to walk by MINT. A fella can dream. #happy4them","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue two rows","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united already missed  connection ugh","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I sent you a DM, can you please help.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have a few questions about flying with my Maltese puppy. Can you DM me?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Great, thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ok, tx. Will tell the guy sitting next to me at the gate","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you! Have a nice evening.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags.  Best airline ever.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue good to hear. Thx for being responsive.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Would love to combine AA and USAir accts. Unfortunately, one has my middle name & one has middle initial. Won't allow change","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Its not that I wasn't offered \"perks\" by @USAirways.  I ASKED and was told, \"NO.\" #thenewamerican","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/5fmipW9dhi","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir would love Tix for Velour show-entered every contest and still haven't won :(","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @SCVPools \nPlease call me at 310-795-2210.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the saga continues..","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too..","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir filing it now. Thank you for your response.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue id appreciate that. Would also you mind contacting the pilot of my flight and request that I be allowed to announce over intercom?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue.  Punta Cana, to enjoy weather n see my wifes family","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir awesome! Thx","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Direct Messaged you, didn't hear anything back","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways How can I change without penalty and not have to call customer service","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 4 hour delay in ATL due to \"air traffic control\"....love missing an entire day of my vacation #unhappycustomer #mytimeismoney","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine well deserved!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ok thanks. Safety first.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks! Just DMed HN.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I followed you complaint procedure only to get a run around.  Your service SUCKS #usairwayssuck","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would love to Fort Lauderdale now that would cool.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks ???\u0083\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http:\/\/t.co\/A1ChOxKPJp","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways you can help by now finding my baggage!!  Reply to me ASAP with who I can direct details to.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Gracias... appreciate that!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Sure did! Only waited about 15min. Yay!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united good morning, any first class upgrades available for ua1619 Feb 25  rsw to ewr? I need 4 seats please","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sitting on UAL 683 - a comedy of errors.  UAL is incompetent","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica this is great news!  America could start flights to Hawaii by end of year http:\/\/t.co\/r8p2Zy3fe4 via @Pacificbiznews","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united How can you not know where my bags are?  You knew where they were 6 hours ago. You are killing me!  Worst service. Ever.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways really!??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 8FKQW is the conf #. Thanks for the reply","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'll check it out when I get to the airport. Thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica What @dhepburn said.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I better get a free flight","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just called that number and left message. Are you at to pass along message to team too?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir Flying from Orlando to Philly to Charlotte to Lynchburg. Saw advisory re Philly. Wld like to fly from Orl to Char","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir origin\/destination\/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Are we able to change to an Even More Space seat after we've checked in online? Have a flight tmrw and can't seem to change my seat","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA\/#BA. @AmericanAir @British_Airways","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united online inchecking able in the Netherlands (ams)?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  I can go.  I want to badly!!!!   I don't know how to DM.  Can I e-mail you?   Help!!!  wmn4life@hotmail.com","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united same flight number different flight. I'm heading to MPLS","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http:\/\/t.co\/HEpkNpuzwU","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I left my comment with customer care. Thanks for contacting me.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 2008","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW\/ORD? Huge !!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir so, what should he do next exactly?!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir at troubadour with @Imaginedragons .#DestinationDragons http:\/\/t.co\/rKlQXXaWhc","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you finally got our bag. Customer services reps were wonderful.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united same day flights","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed \/ Cancelled Flightled \/ etc!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Good morning!  Wondering why my pre-TSA check was not on my boarding pass this morning??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir oh my gosh! Going to dm you now! Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http:\/\/t.co\/0HXLNvZknP","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue what good with the inflight WiFi?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united So do I need to book two one ways in order for her to fly as an unaccompanied minor?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I filled out the form but I haven?\u0099t received any sort of email confirmation that it?\u0099s been received. Is that normal?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united on final. Pls don't let my connection leave!!!\nConf# NPBHD0 http:\/\/t.co\/eWXwXiDTfX","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue messaged you, thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue today my family gets to experience #mosaic status w\/ me! #LifeIsGood","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica help. I was On  Flight  27 from JKF tonight. seat 7C left portfolio. Need it back!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united for our birthdays my fianc\u00c3\u00a9 & I want to travel Late Flight April. You're our fave airline but Frontier has this: http:\/\/t.co\/uayWrr45as :-\/","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http:\/\/t.co\/NTUIx5dbYR","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir chances of flight leaving BNA tomorrow at 6:20 am (to LGA)?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Lovely! RT @JetBlue: Our fleet?\u0099s on fleek. http:\/\/t.co\/Hi6Fl1AX9E","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'd go to Portsmouth, NH to take care of my friend's son while she takes her daughter to Boston for surgery.  #flyingitforward","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how can i get ahold of a reservations supervisor?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I can hardly believe it! Bundle up and stay warm! ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks so much!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Yesterday on my way from EWR to FLL just after take-off. :)\n#wheelsup #JetBlueSoFly http:\/\/t.co\/9xkiy0Kq2j","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.?? #generic","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united kept me watching the safety video for the first time in forever. Nice job ????.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united never flying United again! Worst experience ever","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you for the prompt response. I will email Late Flightr today.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just a heads up, this page no longer exists http:\/\/t.co\/NsJWVTTjGo","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir honesty should always be the policy","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #2298. Everyone else  was outstanding.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would be eternally grateful for tickets to the Vegas show ( \u00cd\u00a1\u00c2\u00b0 ?\u009c\u00ca? \u00cd\u00a1\u00c2\u00b0) God bless","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @T5Sparrow Love it. They're cute","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways looks like our bag has been rescued. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Classic","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @EllaHenderson omg!  Wish I had a flight today!  Haha there's always next time!  Have fun at #LFT5","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I've been on hold with customer service for over an hour. Can you help?!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure\/relief you were.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica You have the best flight attendant ever!!! http:\/\/t.co\/PxdEL1nq3l","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir nothing to do with Mother Nature, more like poor commutation.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I see. Thanks for explaining.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http:\/\/t.co\/enIQg0buzj","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United never heard of this? http:\/\/t.co\/QDebyaHqfM","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united maybe on my return trip ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Does the economy plus cabin also qualifies as a \"premium\" cabin?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http:\/\/t.co\/zSdGzyDNDe","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S.  I would like to change departing airport","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united There is no \"reference number.\" Your agent told me to \"just drive to the airport\" because \"I can't reach anyone there to deliver...\"","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http:\/\/t.co\/dORuxBqla1","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I will say that your customer service has consistently been the very best!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue It's for me, I spoke with a rep on the phone who suggested I \"Voice a concern\" via \"Email us\" on your site. I did a few moments ago","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yeah it happens. The PHX airport has extra long waits all spring long. Something locals know but tourist don't just FYI","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Congrats VX on the new route! ??\u0088\u00ef?\u008f\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways lol me too","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue to End Partnership with American Express - http:\/\/t.co\/WhuFmI2Ytd http:\/\/t.co\/fbTEMFwRsP","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Happily! But you need to follow me in order for me to DM you","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can I use points to book a rental car?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for the quick reply!  I travel a lot...but not that much, lol.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :)  Enjoy the ride!?? Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United just played the Most bizarre \"safety\" video I've ever seen... http:\/\/t.co\/Hlm2Oks6xl","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I looked on the email chain and there is not one","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine friendliest employees","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir   Are flights going into Dallas this morning?   Thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica ?? is flying from Love to Austin now. That is most excellent news.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I have a flight in Saturday from MCI to CLT and there's heavy snow predicted in MCI. When will u allow for changes?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanx for replying. DM sent","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue absolutely, my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two, will send a Tweet when it's done!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is it true there's a new A320 livery and a new website...?!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir its Adolfo Garcia","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http:\/\/t.co\/0cevY3P42b via @HuffPostBiz","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did...#FlyFi worked well and was free aboard this flight","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united done","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta  #NFTYConvention http:\/\/t.co\/ttbtY89Ilo","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United are you able to see if there are seats open on another flight??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I did","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi. My 2\/23 flight from CUN-EWR shows a departure of 2:55pm on my United app.  Can you confirm?  Doesn't look correct.  Thanks.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/Of7PFvQpOY","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united S\/O to @Delta for coming in clutch and finally taking me home ???\u008c\u00f0???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united (2\/2) I have their name (boarding pass was in there, too).  I think they might really need this. Any ideas?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Next Friday, I'll take AA3074 to LGA.Sat morning, US1951+US874.Do I have to take my bags at LGA or I get them to my final dest?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @retailbagholder hahaha. At least they gave u a refund.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united After all I have been through on this trip, can you get me on another airline home?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways getting sorted, thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for more timely updates.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated?\u0094my time wasted (2\/2)","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space, happier passengers, more ontime departures","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir will the Daytona 500 be available on free TV?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @dfwairport you 2 together are the best part of flying!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when is the last chance to get #DestinationDragons tickets? I would die of happiness if I won ??\u0098\u00ad????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 462 to Boston delayed due to weather in Tampa?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united done","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir awesome. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no thank you","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston?  Usair flight 2218 #US2218","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united he has no priority and Iove it","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@USAirways You'll be receiving a long & detailed complaint letter soon. Long story short: never flying USAir again.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.?? Me and JetBlue are #BFF ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united also checked email you have on file for me and it is correct","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1\/3","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir My DM won't go through but it is 261633561838. Please let me know if you need anything else.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Indeed. I don't know what's going on in Pittsburgh that weekend, but, it's drawing a crowd via JetBlue!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united i think he actually did not like your screen  @campilley ???\u0083\u00f0??\u0083\u00f0???","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is that supposed to change in the near future?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@USAirways: @hegshmeg O?? thank you for that elaborate response","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur\/plane back!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I may not hit any new status this year, but I?\u0099ve flown several times this year and have tried to book with y?\u0099all every time!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http:\/\/t.co\/9vKj9S7jrM","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir are passengers automatically rebooked on other flights if original is Cancelled Flighted for weather etc?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united pls follow for DM.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I know you are getting pummeled tonight @dfwairport we were one of the lucky out of @slcairport just one more @AUStinAirport","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Why doesn't @AmericanAir provide a means for dialogue?  What is the fear that drives this decision?  #worstcustomerserviceever","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir this would be an awesome experience #DestinationDragons","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  Brazil to volunteer teaching english & spanish to Poor children so they have a skills to improve their chances of a better life.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Can I add miles from my January Air China flight to my MileagePlus account?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"I left my dildo on the plane is there any way for me to get it back? @united","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Change in the Air for Travelers, Investors - @BloombergNews http:\/\/t.co\/6redD3vC73","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir TY! But, their site says \" Please note that we do not offer a print subscription service for American Way. ...\"","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you got cheese pLate Flights too.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http:\/\/t.co\/YcCITaeP3S?? Thanks again SW","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2\/28! #JVMChat","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir With snow\/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http:\/\/t.co\/o5sifHp4RT","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Finally! Integration w\/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Your boarding process sucks. You should learn from @SouthwestAir","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united once again my bag is lost when I travel united!!!! Please do something","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can someone help me set up a callback today?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Awesome. Thanks! You guys rock!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http:\/\/t.co\/a3YCFlaLxV","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http:\/\/t.co\/FRd0cAy6DA","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Please come to Indianapolis!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http:\/\/t.co\/iNNP0Kkyby","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Congrats VX on the new route! ??\u0088\u00ef?\u008f\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is 2513 and 1555 on time or Cancelled Flightled?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http:\/\/t.co\/3zpJr7kWbk","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.?? #false","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways okay, great. Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http:\/\/t.co\/46n9kDcsxU","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flights taking off from IAD this afternoon?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Either is fine. However, plundering my hard-earned dollars is not fine.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just a heads up, this page no longer exists http:\/\/t.co\/NsJWVTTjGo","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks JB!! This is why I ???? you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! ???? #StatusMatchPaidOff http:\/\/t.co\/ATfRKp6goY","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http:\/\/t.co\/dUhBJ41jHx","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Love the new planes for the JFK-LAX run.  Maybe one day I will be on one where the amenities all function.  #NoCharge #Ever","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir research buddy. Read my previous tweets and get some context.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I was trying to find airfare for my family.  Your prices are ridiculous!  Almost $1000 more than @USAirways. #notmadeofmoney","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you have now lost my bag. Never ever flying United again #joke","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways hi!  Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I did. Thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won?\u0099t fix it.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir here we go again #aa106 \"Plane not ready\". Are we going to find the crew run out of time again like last night #shortstaffed","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - how do I get an answer to my question?  Holding for hours , after 6x getting your message just said you aren't taking calls.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w\/3 cust. 10 waiting. Asked to speak w\/supervisor. Told 20 min. In a mtg!! What?!?!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http:\/\/t.co\/9rAGncw2Bk","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways res went under her maiden name...married 50...no docs with maiden name.  Hence, problem.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir good to know. Perhaps it was execution then.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we then had to deplane, and change planes.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your phone service sucks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Noooo!! Why is our previously direct flight from FLL>SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. ????","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight, and still charge me $50 and 10hrs?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I know where that is! Alas I live far, far away now. #Books","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood ???\u008d\u00f0???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did see that! Working on picking up a trip or two as we type.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'd go back to Haiti to deliver shoes, books&medicine to kids I met in orphanage last year. #flyingitforward http:\/\/t.co\/pGoeUXnsPI","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Re: Flight 8088 SXM>JFK what time does bus leave hotel on Feb 22?  Mass confusion here.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Corporation (NASDAQ:JBLU) Update: @JetBlue says #Lufthansa ... - Markets Bureau http:\/\/t.co\/aPY3zLSqUu","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Can you help me add a AAdvantage number and known traveler number to a reservation?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 1917. Thanks for the 5 hour layover in LA too???? Icing on the cake. At least your staff was courteous and helpful.. Not #unreal","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Direct Messaged you, didn't hear anything back","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Repeating this is policy is basically repeating \"Fuck you\" to your customers. I'll be shopping for a new airline ASAP","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yep, they moved me to 16A as they showed me flying \"standby\"","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/oUmC1LrXDN","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue messaged you, thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you so much. How will you be able to contact me?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica What is the reason  for the delay of the departure of VX 413 from JFK this afternoon?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've never witnessed such covert tactics from an airline.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir With snow\/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Anywhere warm cause its freezing in NYC","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Y do U not reply to customer refund forms??????????? #unitedairlines","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir will you please work out a contract with @triflight to offer service there..","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @beantownmatty Sounds like a date!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2\/25)?? I'd rather get to PHL tonight.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Amazing to watch @chasefoster (who travels with celebs all over the world) show the youth of America who *not* to fly with.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http:\/\/t.co\/pEUc0BMij9","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/RPdBpX3wNd #CheapFlights #FareCompare","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how we looking on getting those bags to Lusaka","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 1183 to Orlando.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hook me up with a free trip to Barbados and I will tell you the secret beaches to see","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we got our bags today. Thanks!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways through, can you confirm that I haven't been charged?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united No, I do not. I was only given a Flight Booking Problems reference number.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Finally got me home #BNASnow","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Awesome!!! Sending now.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss LAUREN IM SCREAKJMF","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would drive 2 1\/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Plane Veers Off Runway at Icy Dallas Airport http:\/\/t.co\/DW6VDvqXBB","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do you do auto callbacks so I don't have to wait on hold?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/WEZUMDimYF","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sent!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https:\/\/t.co\/X5JenA7NyE","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks...","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue a little vino wouldn't hurt ??\u008d\u00b7","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Free TV watching Daytona 500! #Boss http:\/\/t.co\/SbGBN7oUXy","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http:\/\/t.co\/45kTsSK18J","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united any plans of restating nonstop service between IAD and South Florida?  We miss our flights to FLL.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags & lazy pilot wanting duty day to end?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what crew? No one here is helping.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there a way to DM you?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg?  What if I travel with 2 friends?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united !!!!! YAAYY!!! YAY PROM!!!! http:\/\/t.co\/DXicoyioxF","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways I don't think the US site allows that (unlike http:\/\/t.co\/etfjqIwUvt). Can I use a US credit if I held on http:\/\/t.co\/etfjqIwUvt?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir everything's good now brothaaaaaa","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Will do. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Yessir RT ?\u009c@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I wanna be ride United airline! I love airplane","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir fight got Cancelled Flighted can u help me rebook a flight?  Call center is too busy to answer calls or even put me on hold #yuck","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just got mine..now where to go??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the folks at the Executive Platinum desk are great pros.  They understand my displeasure with change fees and switch to SW.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue keeps getting better. No water on the plane.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I log in, view reservations, try view specific reservation & takes me back to login page,","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http:\/\/t.co\/rfXlV1kGDh","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united was never given one","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you follow for quick DM?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united make sure you take care of @LSUsoftball team & @LSUQuinlanDuhon team. We are 16-0!!!!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways They were breathing very heavily. but were super helpful. Thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue How long ago can a trip have taken place for me to still get credit if I didn't apply my TrueBlue # when I booked?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and it still says it's on time on your website btw","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's of course in lax","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http:\/\/t.co\/rfXlV1kGDh","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the kind gentleman at the gate tells me to \"go left\" to get my hotel voucher at the ticket gate. Took about 20min to get there","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http:\/\/t.co\/0BJNz4EIX5","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Got it, thanks. Any insight into what will happen tomorrow?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https:\/\/t.co\/q8VSfFRd1u","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united perfect! That works! Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir oh, is it only in Atlanta?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Is there a way I can get a record of all the flights I've taken with you?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/JMnkJ6Bmc2?? Jet Blizzue in the hizouse.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http:\/\/t.co\/c9p2ioSphM","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Always love opening the upgrade email.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Old school ride home to LAX from Houston #flyingRetro http:\/\/t.co\/6asuwx3Kv0","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Don't know her last name, but Karen at your call center is terrific.  Friendly, helpful.  Terrific representative. Kudos.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds...  #Flight7","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Oh well. I'll get to Cancun eventually.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http:\/\/t.co\/jBmVVha63A","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it was very comfortable, now waiting for our luggage","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir And gold status too.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue CEO battles to please Wall St and flyers - from @NZherald http:\/\/t.co\/Q4Amiw7FSw","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue awesome","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways seems to be the only airline without a dedicated line for status members","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ \/ outstanding customer service w delayed FLT 336 http:\/\/t.co\/OoEJ4d4JoP","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue: DCA to Nantucket - Washington Business Journal http:\/\/t.co\/ebxC94kFJD","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it's more than technical problems. #frustrated #answerthephone \nRes. on hold and can't get thru to use a credit to pay for it","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir doesn't even have gluten free peanuts. whyyy me??","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/LSYbgLF59j?? let's keep it professional","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Please consider letting flyers with no overhead bin items board\/deplane first (after first class). Make sense?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm aware, I fly a lot :) Just sad I had to change my shoes (boots), ha! #HappyFlight","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Will you be issuing an exception policy for Denver for this weekend?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/tZZJhuIbCH #CheapFlights #FareCompare","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue would you say a delay is more likely? Thanks so much.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united looks like I'm settled in to where I'm going.  Thx.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still \"on time\" http:\/\/t.co\/k0MHZrJF6e","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united already missed  connection ugh","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Report was filed but would like to support some active searching.  Feels pretty passive now.  Info on computer is precious.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood  love all three but you really can't beat the classics!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir could u put one here in Baltimore? http:\/\/t.co\/vLCI2KV1IP","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica yes, nearly every time I fly VX this ?\u009cear worm?? won?\u0099t go away :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica that doesn't look to fat to me! It looks yummy!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Ill never fly you again due to the emotional & financial stress you have caused me because of one of your staff members errors.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Statement on #Lufthansa Incentive Offer - Digital Journal http:\/\/t.co\/GqP69g9ZGW","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hawaii what deals u have for me","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Just did, thanks for checking! :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would but you need to follow me first ;-)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hey me and my family have questions on a trip to Disney world that we are doing in April . Please follow me so I could dm you guys","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I DM'd child's birthdate and full name.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http:\/\/t.co\/FLwmGDAHxu","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica this is great news!  America could start flights to Hawaii by end of year http:\/\/t.co\/r8p2Zy3fe4 via @Pacificbiznews","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue AIRPORT CODE TEST GO. SLC.  BOS MCO","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... ??\u0098\u00a1 I want free internet","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir most disgusting chicken entree I've ever seen.  Your standards have seriously nosedived. #NewAmerican http:\/\/t.co\/56eSsfOOwt","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http:\/\/t.co\/NA5G5EAKPA","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we are waiting flight 919 !\nWe are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http:\/\/t.co\/3FheS0lPMU","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir nice work on the update!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how do I get a companion pass","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Kewl. Will also let them know the overhead bin over my row was \"Inop\". I love a good abbreve.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica awesome deals DAL-AUS for only $39 each way! https:\/\/t.co\/xCVQXYkg49","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2\/3)","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue captain \"takes as lot of muscles to frown but JUST A FEW TO SMILE. Y'all ready to go flyin?\" I mean... Now I am!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???\u0082\u00f0??\u0082\u00f0??? ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/BBaONx9txD??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir needs to offer a college student discount so i can fly home ??\u0098\u00ad??\u0098\u00ad","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what is contact info to upgrade using advantage miles?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is there an additional charge for a golf bag with clubs , shoes, and golf balls, if that's the only piece of luggage you check?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways & @AmericanAir what are your weight restrictions for carry on luggage? Can find measurements but not weight restrictions. TIA","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united stop picking on us #CLE http:\/\/t.co\/VTqE8m1L3i","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it would be super if you paid as much attention to actual fliers as you do to credit card holders.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #sfo #ClearVision #TV4U @ United Terminal SFO Airport http:\/\/t.co\/Q9bYn9pCTf","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1)","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I filled out the form but I haven?\u0099t received any sort of email confirmation that it?\u0099s been received. Is that normal?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Cancelled Flighted ??\u0098\u00a2","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just sent you a DM w\/ additonal info","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united never flying United again! Worst experience ever","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no I don't, but I'm sure United have my info on its system.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways good work by flight 1798 crew.  #Chairman's recognition even in coach.  Too many #missedupgrades Late Flightly.  What's up with this?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks :-) Good to be back safely. See you again soon!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue oh. And thank you for responding","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @staralliance how can I book reward travel in August?? Everything is blacked out.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @SacIntlAirport Feels like a good day to fly!!  Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir so the fares I see for flights in fall are the ABSOULUTELY LOWEST they will be?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir only 1 guest needs to change a flight on a reservation of 2. How can I do it? I NEED this to happen. Say it can...Please help!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Dang, if only practice was an hour Late Flightr today...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why not? Is it a law or a policy?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Please hold US1765 for me. Need to get home tonight before weather. Almost there.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thx for update","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just did, thank you","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I think I have it selected already ?\u0098\u00ba\u00ef\u00b8?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Sigh... ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/W5NL0AY9Bl??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel ???\u0089\u00f0??\u0089\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how much is ur wifi fam","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue so yesterday a flight I wanted to Chicago was on sale within my points range and today it isn't. Any way you guys can still honor","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue done, thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united That was the problem.  We were being told the aircraft was on its way.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Not necessary.  I am confident the excellent in-flight staff will make the appropriate report.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir left behind iPad Air on flight 505 from Bradley to BWI, plane had already left by the time I realized. Can you possibly help?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@united: @ItsAaronChriz Sorry to hear about your flight. Do you need help reFlight Booking Problems???\n\n????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Good morning.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks so much!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I thought all those planes were retired? #MD80","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please please please choose me to go see @Imaginedragons   #DestinationDragons","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways that's why u guys are my #1 choice.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :(  Trying 2 correct online Flight Booking Problems error. #unhappy","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http:\/\/t.co\/UA6doUA34l","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sure,I'll send a message now!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http:\/\/t.co\/ucF0B0bQ8r","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue btw, her name was Samantha and she won over everyone on the flight","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now the freezing bus is just doing circles?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir our ft 1261 TUS\/DFW (w\/cx to LGA) tomorrow Cancelled Flighted,  4 hrs so far waiting for call back. What should we do? Need to get to nyc","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica wish I can afford to fly with you next Friday  going back home.. love everything  about your airline","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http:\/\/t.co\/obqIro1bUJ","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your baggage person told me to go through @AirCanada - they're handling my connecting flight.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir better travel photos:\nMy Kindle e-book Easy Tips guide http:\/\/t.co\/7dM2J8H97M:\nhttp:\/\/t.co\/xeDeckGMW5 http:\/\/t.co\/frGhglMkqF","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue How can I best track deals and special flight offers? I'm liking your international options...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united another week has passed and I hoped that I would have had a response by now","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I can't wait to hear back from you regarding the internship opportunity! ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir trying to get to Mexico in September! How about affordable nonstop flights????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http:\/\/t.co\/z5znfwkKWP","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue safety first !! #lovejetblue","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Still no response from CEO. I guess he is at the Oscars.  I bet his flight was on time.  #JUSTWRONG","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @estellevw does she need to complain on Twitter for the refund or is it auto-applied?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http:\/\/t.co\/kj1iljaebV","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue are you ever looking for interns ?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight attendant doesn?\u0099t understand not understanding English doesn?\u0099t mean they are deaf. Stop yelling English slowly to them.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for that advice, so helpful. Can't believe you guys actually charge people to \"fly\" united","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You're right. Someone is up to something...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/1incNCaV4n?? - wow","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how about a drink voucher for the next flight?? #winkwink","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways Yes, obviously! It just stinks that 4pm is the one option when she was supposed to fly at 7AM YESTERDAY.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir ok, gotcha! ??\u0088\u00ef?\u008f\u00f0??\u0083\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue BOS. Everything current now. Thanks for the follow up","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  what is the status on flight#122 STL-AUS?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it?\u0099s the ILS at CLL at fault, not the weather.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flying out of STL Saturday where they are expecting ice & snow. When should we start looking for travel waivers? Thanks!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue loving the free #wifi and #legroom ??\u0088\u00ef?? #SeattleBound","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you. Been trying for two days to set this up.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"NO?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/UgFCKErmrW??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways got through on the phone. usair Cancelled Flightled her return flights because she missed a flight on her way out. they took care of it","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica missed my flight. How does standby work?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united airlines.\nOn flight UA 1669.\nNeed to make UA 3781.\nCan u hold the plane for us?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you! DMing now.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight  50 min and still counting...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Lets hope it stays that way.Big thanks to your ground\/outside crews all across the US the last month. Great FB post yesterday.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you for the response, we got it resolved at the counter.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir \n\nJust realized I had the wrong departure date. Thanks for making changes easy!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue wow, keeping up with the times...","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir rules.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I need some help. My record locator is bringing up TWO different flights in your system. One op by AA & one from US Airways.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica announces new nonstop connecting @AUStinAirport & @DallasLoveField, $39 intro: http:\/\/t.co\/qXnOaQtYN8 http:\/\/t.co\/JK7qmdfqgf","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is that one on the picture http:\/\/t.co\/lxwbsfxfj0","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE ??\u0098\u00a4#ANGRY","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first.  Will I get stuck in Nashville?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hi -- @united was. Thank you!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL?? that's why you're bae ?\u009d\u00a4\u00ef\u00b8?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Any EMS window seats on 1099 tomorrow?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir done.0","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  will be stuck in PHX overnight.  Service is getting worse.  Flying southwest from now on.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http:\/\/t.co\/rfXlV1kGDh","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue done, thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir made it!  Thanks AA!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/vOUUFRN4jS?? YASSS JetBlue ! Tell them !","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2\/25)?? I'd rather get to PHL tonight.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Your planes are really pretty. Just thought u should know that. :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Stop. Please. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/EUl6sDURbU","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hey JetBlue.  Still waiting to hear where you lost my 9'8\" surfboard between JFK and BQN airports.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you. Any help is appreciated.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue to Increase Charter Service to Cuba - #Travel Agent http:\/\/t.co\/lYQrb4HCYU","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http:\/\/t.co\/w3XS6TVpZg","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http:\/\/t.co\/VX9vBCTdLf","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hi guys, can you tell me what the emergency is for #AA65 diverting to #Heathrow from Zurich-New York? Thanks, John.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for being so bad you make a two day train trip look appealing!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir a guy try right...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I received a brochure in the mail touting all the benefits of the advantage card with usa now merged...baggage included","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I didn't make a reservation yet. It's about changing name on my dividend miles account","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue knew that ... has to be done at the Gate correct? If so what time does gate open","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do you have any afternoon flights going from BQN to JFK? I only seem to find early morning flights.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir when is US Air switching to AA iOS app? AA app is much better.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons any info on #DestinationDragons ?? me & @sammi_jon3s need to know..","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sorry, wrong link for the bag : http:\/\/t.co\/pZAl4wtrEZ Thats the one i meant","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united add wifi, entertainment and the old seats and i?\u0099ll come back.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir wow that's helpful.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir LUV Ya Too!!!!  I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your employees were great!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Stuck on the plane in Charlotte.  Going to miss my connection.  No words from staff. Maybe some damn pretzels?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/826Pkiq5HI","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @Truthh4 they didn't give you the wifi password? Smh","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Also, will Southwest have any other specials like the one they are running now?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how we looking on getting those bags to Lusaka","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hey! think someone could meet me with my book when I arrive at @loganairports at 10:30? It's yes please #amypoehler. Oscar took it.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India.\n#Mumbai #Surat #NaviMumbai","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you know nothing about customer service and I'll make sure everyone knows it","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways while I?\u0099m asking?? 2 of my 11 non upgraded flights, Attendants came & greeted me & thanked me for my business b\/c I was Exec Plat.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united tried calling too, but w\/25 min phn wait means we'd miss options anyway","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue he's sch for 530 tmw on AA. would love to find him an earlier one with yall if possible. He's in FLL","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my mom always said to never settle. If your chips ain't blue, you just won't do.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would love to go to the Atlanta show ?\u0099\u00a5\u00ef\u00b8?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have the DM from @SouthwestVerity if needed","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @dfwairport got rebooked through the AA online app.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks, it's for next weekend though so my guess is it will only go higher.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Based on suggestions from other passengers I have a rental car on standby for 11:30.  One way or another will be leaving then.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united aisle please","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes! Terra blue chips were my favorite. :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue its a wonderful thing!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir show me some love and a companion flight~please and thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you...I know it's a busy for you today but any help would be appreciated...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when will you have flights for October 2015 available?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Got it, thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir luv my companion pass!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've flown you many years without a complaint. You should start listening to your customers.  You went from first to worst","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Kewl. Will also let them know the overhead bin over my row was \"Inop\". I love a good abbreve.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Looks like brooding skies out of ONT this evening. http:\/\/t.co\/X9BLwgWA68","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I just think it's weird to have mileage as 666","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the quick response! Fingers crossed the plane gets here then","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir need help on a reservation. Can you follow so that I can DM details? Thanks!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir can someone help me with some travel issues today?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks, it was my first time in a United lounge and felt welcomed.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir https:\/\/t.co\/OQUKSo3s2O subscribe please https:\/\/t.co\/OQUKSo3s2O","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @HeyMyNameIsSEAN Sean if you look at the AA schedule it sometimes gives you a clue if new'airplanes are used. They are gr8","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http:\/\/t.co\/ufyxXkIsa3","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has the worst customer service on earth. Will never fly that airline again.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways well, depending on the policy will make the determination as to which airline is selected to travel.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue.  Punta Cana, to enjoy weather n see my wifes family","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flying w\/ infant for the 1st time, can I bring a canister of powder formula for a carry on and\/or use my plastic formula divider?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Just got a call from baggage dept. \"...still looking for your property\". It's went missing 1\/28. PRERECORDED NO HUMAN SERVICE!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the whole plane. Flight 561 from LGA to PBI http:\/\/t.co\/4Ktk2hsmGy","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Followback so I can DM plz","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir So far so good! http:\/\/t.co\/16c9ex79Rk","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir- ...was only less than 3500pts, but it helped. Had PartnerRewards incoming, but not fast enough to keep pts from expiring.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue ooookay @ABC that's silly of you. guess we're \"watching\" the oscars purely on Twitter reactions tonight. #oscars","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir for frequent flyer miles can we schedule interchangeably and get credit?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Just sent it","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways If my flight is going to be Cancelled Flightled every week I might as well be in business class.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you, @USAirways!  Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir!  Thank you! You won me over!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You guys did an amazing job today! Know it?\u0099s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a?? http:\/\/t.co\/lwOtKIEKGU","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no your not!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  I got rebooked for tomorrow","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways DCA to RSW at 8:30am Cancelled Flightled.  Rebook to Charlotte Cancelled Flightled.  Can we rebook selves online???","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united message sent. Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.??\u0098\u00ad","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United has time to respond to everyone else's complaints but not mine. You just lost a customer","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can't get thru to anyone on phone","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http:\/\/t.co\/X4rsvAGIjN","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight 1679 (N76200) prepares for flight at @FlyTPA before departing for @fly2ohare http:\/\/t.co\/XbKvcraOKn","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http:\/\/t.co\/KEK5pDMGiF","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #1007 Houston-Bogota with an engine problem, mechanics trying to \"fix\" the problem, safety first, better to change the plane","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class, I booked the regular ticket","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid?\u009dhaa man","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir YES please....How do we get that companion pass?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united any news?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united followed & DM'd.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir when is US Air switching to AA iOS app? AA app is much better.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sounds fun! How does that work?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes staff were rude  and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yesterday, I'm sorted now.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http:\/\/t.co\/a3YCFlaLxV","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http:\/\/t.co\/4SFpcbyy9m","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I continue to be amazed by the amazing customer service.  Thank you SWA!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why let passengers on board when there was an issue? Over an hour & the pilot doesn't know when we'll leave.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane ??\u0098\u00a2???\u0095\u00f0?\u0098\u00a6 #AmericanAirlines","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue to start 3xweekly @EmbraerSA #E190 flights from #Washington Reagan to #Nantucket between 19JUN-6SEP #avgeek","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thanks! Hope I don't look like a complainer, I've written of good experiences w\/you in the past and am making do in terminal 5 :) @JetBlue","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue haha no need to apologize ???? I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you. Been trying for two days to set this up.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - just talking to customer service @united makes me appreciate you even more!  They could learn so much from you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir at 9:05am after the plane left: \"why were there no agents and why were the doors closed so early?\"","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica, you're doing a great job adding little luxuries\/aesthetics that improve the air travel experience. Thank you. Keep it up!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the you above all commercials? Like the legroom one","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for taking care of that MR!! Happy customer.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/pa7dCjXlzL??\n\nC'mon fam??\u0098\u00ad??\u0098\u00ad just. No. Ok?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united met with agent. All taken care of. Thx for reply","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for linking to #Passbook. Might be old news but this is my first 2015 flight.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http:\/\/t.co\/Uq2ooPjPwg","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir next up: enforcing your boarding procedure.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the departure time keeps getting Late Flightr.  I'll be lucky if I'm home by 3am","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Bruh ?\u009c@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any delays today @CAKairport to Orlando?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Bag policy says stroller OR car seat.  We need to bring 2 car seats and 1 stroller.  Should I just call for details?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did not! She's a woman who's a lead, she was working at gate c26.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue really caring??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue awesome","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ok thank you we were told ground delay due to snow.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yep it's for tomorrow.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-)","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2\/2)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united nothing else from you ^GJ? Where is your customer service?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when can we expect customer service in Dallas to be available","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  flight 441 on 2\/4 was delayed over three hours because the pilot never showed up!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I totally understand the weather. Just frustrated. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You're welcome.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I understand that, but I'm not even being put on hold - it says \"try again Late Flightr, goodbye\".","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks to the whole team for an on-time flight despite inclement weather http:\/\/t.co\/eQePkkPSXM","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  thanks I hope I get to my destination","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yep, they moved me to 16A as they showed me flying \"standby\"","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir have you considered adding the \"we'll call you back when we have someone free\" feature to your support line?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I am dealing with the reFlight Booking Problems agent in the Miami airport now","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ??\u0088\u00ef??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :(","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue 4 min response time. I'm impressed! I'm in. It's official.  :-) #trueblue  JetBlue gets social.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http:\/\/t.co\/6cpYPGFnD6","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Utah, I think. And thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart????#DestinationDragons with friends in LA @HayleyMad see u Friday","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir \"Airport snow removal method #22..\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/7poFSXOjSY","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue so I don't know confirmation number or the names of the flight attendants and supervisor","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways do you post travel alerts on your website? Traveling to Bdl on Sunday morning.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Who can I contact about requesting a charity donation? #ThankYou","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https:\/\/t.co\/xGfS6tJTMo http:\/\/t.co\/ixM3t5mIZc","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT!  Flight Booking Problems me for Tues no good weather caused me 2 leave early","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir not to mention its a three hour wait to get an agent on the phone.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Phone","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir used to love you, but you keep rescheduling my flights.  #southworst","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it is absolutely unacceptable.  I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir though I work for another major airline,  I LOVE your Black history month commercial. I Thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue this feels nice - what we've got going on here. Let's just swap me out with the fool in 5a and we can make it all better.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http:\/\/t.co\/BVfAxDUBAQ","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thnx","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flight 3970, bna-rdu had the most excellent crew today","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have flights that don't appear to have been applied to my MileagePlus account. Can you help?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue AIRPORT CODE TEST GO. SLC.  BOS MCO","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you guys lost my luggage","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united bummer but thank you for the quick response","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you for your help, Shannon! Great customer service, @SouthwestAir.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united one lady helping the 12 of us with luggage","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've flown you many years without a complaint. You should start listening to your customers.  You went from first to worst","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can I book using some sort of breavement program? I need to get home for my pops funeral","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http:\/\/t.co\/zSuZTNAIJq","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@USAirways: Reminder: From 2\/28, we?\u0099ll be tweeting from @AmericanAir.  http:\/\/t.co\/mFMNKmvOTR?\u009dRT I look 4ward to that follow back too!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your baggage person told me to go through @AirCanada - they're handling my connecting flight.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ur \"response\" was: my \"inconvenience was of no matter.\" U wanted me sit for 3 xtra nights in the city w\/out comp! #donotflyusair","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yall should probably work on that.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I was told a \"return call\" by a human","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 1826 trying to make a connection to Punta Cana leave PHL at 9:50","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue had me on hold foreverrrrrr","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  my flight was #3729...but I left my phone on the plane or the shuttle :(","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you for responding so quickly to my tweets I do appreciate that.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue are you ever looking for interns ?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways stuck at the gate in Charlotte, NC waiting for \"release papers\" and a fix for a broken computer system.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w\/3 cust. 10 waiting. Asked to speak w\/supervisor. Told 20 min. In a mtg!! What?!?!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue unfortunately no, but hoping I can catch one sometime in the near future!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Don't know her last name, but Karen at your call center is terrific.  Friendly, helpful.  Terrific representative. Kudos.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Are you expecting any delays out of #DFW tomorrow morning?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  and I forgot about that lounge!????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have a voucher w swa that expires 4\/10. An extension would be a lot of luv","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I asked if that was SOP, and they said ?\u009cIt is now.?? But yet the other 11 flights, nothing. Is this a policy or not?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir jet slides off icy taxiway at @dfwairport \n\nSTORY: http:\/\/t.co\/4pONJ3jidE http:\/\/t.co\/3DCWerZ1kr","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue She claimed that she did, but I was not happy with the way I was treated.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you very much!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http:\/\/t.co\/oTTy5rYMzD","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united anything yet JJ?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when will the winners of #DestinationDragons be announced?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b\/c we are waiting on a new crew. Why the subterfuge","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue dropped 3x in past hour","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir about time! Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can someone help me set up a callback today?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss oh my gosh","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir how do I get thru on hold over 3 hours ?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks so much for the awesome support, you guys rock!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's brilliant Thankyou so much. Is it classed as part of carryon?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir How many tickets are left?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Black History Commercial is really sweet. Well done.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i have a question. i need to talk to someone by email. Can you give me your email address? Thanks.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you for sending more details  @AmericanAir: They're pretty handy dandy. more info here: http:\/\/t.co\/FvlxIRh1F1 #LookforwardtoflywithAA","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Of course you are because that's your companies job! You guys failed at it in the first place. Upgrade me and then we'll talk.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united all goods, I'll call tomorrow, thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow.  Can you help with rebook?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir lemme come to #DestinationDragons ??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad this university student could use a break from all these books.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue can you DM?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir doesn't even have gluten free peanuts. whyyy me??","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I was on a flight for tomorrow and my reservation is coming up.  Help me!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united KOA-LAX should have fresh food service, right?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I got an email asking me to checkin TMRW for a flight I meant to book for 3\/19 - can someone please help! @WallStSlumLord @PKG49","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you, but it says the website is down","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir delayed.....wow","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight 35. I'm on my way.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and is there a delay on our connection to pns?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yes, I get that. I?\u0099m asking: Specifically, what will you do with the feedback I?\u0099ve given you?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight.  Bunch of idiots work for this airline.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks! Just DMed HN.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir \"Will my luggage be on that flight?\" \"No\" \"Y not\" \"bc ur on that flight n it won't end up where ur goin http:\/\/t.co\/6Zj6L2ZTua","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue oh definitely. I kind of only fly JetBlue.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http:\/\/t.co\/JNqNbk7HuT","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united nice and early back home! http:\/\/t.co\/geG4nghmIE","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Happy for SFO, but hopefully you'll add PDX soon ?\u009c@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways Does anyone know the hold times for USAirways reservations?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue weather where?  It's 60 in SFO and flight 834 is still on time to boston.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you change DKYDE6 to 4583>36 on 2\/23 instead of 3636>606>36; original reservation was for 4404>36 yesterday but was Cancelled Flightled.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united dm these nuts","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for the update!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I wrote down the evoucher number. I got rid of the voucher when I purchased air fair","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http:\/\/t.co\/F6COpX1Fvj","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight.  Conf#?\u00a0FVF9YW  SWRR#??298033455","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir first time flying with you. You've definitely won me over!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Last thing I want to deal w\/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???? ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/QavvlAXLkl??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes, I will do just that as soon as I have a moment to gather my thoughts.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways \"ma'am if you have a complaint you should visit our customer service desk\" {sees line ~45 people deep}","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united will I make it with the delay?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways always letting me down. ????","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight was full.  1 open middle seat.  Did not want to sit there.  What is your policy?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ugh always know a way to my heart ???\u0098\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???? RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/4KH92mKoTZ","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @gg8929 Ladies and gents - United Airlines...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue will you Cancelled Flight tonight's 7 pm out of DFW to BOS? #weather","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways attempting ckin for flight on 2\/19 all day, site unable to retrieve details.  Called twice and disconnected.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss oh my gosh","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united not anymore.  Finally was ticketed 5 min before takeoff.  Not sure why the confusion with a full-fare GSA ticket.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i've been on hold since 11:30pm  need to reschedule my Cancelled Flightled flight for a morning departure tomorrow.  please help!!!!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Seems very likely.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks, that would be awesome.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes can do","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways depart from where? It departed PHX and was due to land at DCA around 8pm.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model.\nhttp:\/\/t.co\/96Sctomh29","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir How many tickets are left?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Welllllll.... RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/dHHomG2kiX","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1\/3","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica they told to check with the airline regulation first so that is why I contacted you.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm teaching new #travelers how to research, #budget & #save for a trip today! http:\/\/t.co\/Qll48r57ep","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 5 min away!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica ...Please come to Minneapolis St. Paul!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united any plans of restating nonstop service between IAD and South Florida?  We miss our flights to FLL.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @EllaHenderson omg!  Wish I had a flight today!  Haha there's always next time!  Have fun at #LFT5","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair Help!  I need to speak to a live agent before I lose my online reservation being held.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http:\/\/t.co\/wU3LbCNcr9","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks, i made it.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Does your home airport not count in the badge system? My TB account says 2 flights but I've taken 3 this year.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  you were always my go to. What happened?  Airbus over Boeing, and now no customer service?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat??\u009dUnfortunately yes ??\u0084\u00ef?\u008f\u00e2?\u0084\u00ef?? #WereNotinCaliAnymore","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir no you are not, you just care about mighty dollar.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways announced that people going to FL via Charlotte would have to go to a different plane & gate, but it was a 'direct flight' #logic","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks for the champagne  AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http:\/\/t.co\/Ij4xL01tKX","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks I get that. It looks like all BWI-SJD services stops after Aug 7. Is that the case? I cant find one date with flights.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue alright.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir on our way now","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my flight attendant Angel was awesome. #415 #kudos","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir DM sent. Thanks for the help!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Exhausted & frustrated! Link to a FB post abt my travel issue https:\/\/t.co\/LaRKC8vc4s","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Followback so I can DM plz","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would go for 3rd time to Jamaica to volunteer w\/ at risk youth #flyitforward #dc #stpatricksfoundation #rotary","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers?\u00a6any help please?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united following","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I do follow you!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united as a 1k, I'm always hoping for improvement.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks anyways @SouthwestAir has my back! Awesome rate & amazing customer service #nomoreaggravation","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too ??????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united reinstating the kosher meals that were dropped shortly after the merger?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ok is I hope thy the Bahamas next","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1\/2 hours ago. I rcvd no notification. Pls help","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http:\/\/t.co\/elhxUV0Uj1","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Southwest is currently awaiting government approval for this route. Do we know when it will be official?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @abigailedge Another glitch??","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #Vegas I was there 5 days ago. Miss the  Warm Weather","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united one hour after departure time and still no update!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hi guys, do you have a general enquires email address please? Thanks David.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can tweet through the weekend\/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Get me out of this 7 degree weather...here we go! #westpalmbeachbound  ???\u009e\u00e2?\u0088\u00ef?\u008f\u00f0?\u0091\u00b8","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can't wait! Thanks for the response!?\u009d\u00a4\u00ef\u00b8?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the big board says we aren't leaving until after 8:30 ??\u0098\u00a9","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http:\/\/t.co\/KKAY8XaPs1","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir would it be possible to change my flight on your website? Many thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes please","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I am just wondering when are you going to open up fares for November?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I spent an hour on the phone with them and got no where at all","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy & surprised.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Pleased to be a Premier Platinum","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm rebooked now, but the line was 300 people deep.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue all up to date. Can't update via Google play.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Guys, we've got to do something about the inability to check in online for international  flight that has... (1\/2)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have a few questions about flying with my Maltese puppy. Can you DM me?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch..","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica shares up on 4Q results - @iol http:\/\/t.co\/XZ6qeG3nef","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks, I will!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you for refunding me on my baggage ! really appreciate it","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Maybe stop telling people the wrong info on your customer service calls.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Will do, cheers","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I look forward to hearing back and hope that my next trip will not be like this","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united private jet would have been cool! Do does not work. I'll try again","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways its fine. \n\nJust wondering where my money went...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue question, flying for the 1st time with my 16mont old son...do I need to bring anything for him? Birth certificate\/S.S. card etc?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. \"Greetings from the pointy end of the airplane\" haha thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Lowered to Strong Sell at Vetr Inc. (JBLU) - Mideast Time http:\/\/t.co\/yMMH9k4CBr","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united not happening.  Delta took care of us.  Peace!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how many are left?!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Offers Atlanta Unprecedented Perk http:\/\/t.co\/nustgpElSf http:\/\/t.co\/Be0B4K1Xbt","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why not? Is it a law or a policy?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is blaming @TSA for flight 584 luggage debacle!  #luggagegate","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. \u00e2\u00ad\u0090\u00ef?\u008f\u00e2?\u0090\u00ef?\u008f\u00e2?\u0090\u00ef?\u008f\u00e2?\u0090\u00ef?\u008f\u00e2?\u0090\u00ef??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I have more flights that I'd love to redeem for some points but they're a little over a year old. Is there a historical limit?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! Much appreciation for your help.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways to my legal last name. So it's not technically a name change,\nI just used the wrong name","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing???? #DestinationDragons","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue What about if I booked it through Orbitz? My email is correct, but there's a middle party.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united has the best pilots ever Thank you guys for the great trip #thatisall","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united worked out after all. Thanks for your immediate reply!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why is your website downnnnn :( ugh","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!??\u0088\u00ef?\u008f\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir try this. DPDFPP","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United now what?!? http:\/\/t.co\/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways am 2. 1\/2 hours from airport sure would like to talk to someone","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir oops, Sorry, Done,","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united leisure. Military personnel for safety reason R highly recommended to not travel in uniform","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united rebooked.  This one is Late Flight too.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is definitely my new favorite airline.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways car services to and from the hotel, food, hotel cost bc of Cancelled Flightlations fall on the customer with last minute notifications","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sent","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir pathetic service","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized  breeze! http:\/\/t.co\/uOARyQ98PU","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w\/kids - b4 group A please. Please.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for your reply. It was flight 1572.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you ?\u009c@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes please! Trying to get to POP- in Newark now....","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Twitter isn't letting me DM you..","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flying high thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue good to hear. Thx for being responsive.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir First Class all the way!!??\u0092\u00ba??\u0088\u00ef?? Headed to @portlandjetport http:\/\/t.co\/kDMq0jps02","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any spare tickets for Vegas? Would be forever grateful! #DestinationDragons","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways made it! Just! Huge relief - thanks for your help!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)?? Your welcome! Not on this flight. It was a quickie;)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you please make sense of the companion promo? How to we set it up?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http:\/\/t.co\/rfXlV1kGDh","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https:\/\/t.co\/j4cj0lrF2d http:\/\/t.co\/dTLGUQ1kAk","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I want a hotel room and a whiskey.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/M2wSg2olgo?? -_-","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir guarantee no retribution? If so, I'd be glad to share.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for the information.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir My birthday is during #DestinationDragons could I get tix?? http:\/\/t.co\/07XhCacjax","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks!! Great service in #T5 already! #lovejetBlue","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 3111 (N614SW) departs @MCO enroute to Indianapolis International Airport http:\/\/t.co\/qefKFWZo7d","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine Congratulations!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways good ideas...she is traveling today...at airport.  Need to petition faa regarding silly 24 name change rule.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir go @franks105 go!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you, busy times.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united nothing apparently. I've flown w\/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir discount for three delays?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair I sure do. I'm running version 3.10.0","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue lmfao, i love it","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue is there no way to switch to earlier flight to JFK even if I checked a bag?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - what is your policy regarding large-size passengers who cannot fit into a single coach class seat?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is the vinyl part of the prize too?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please reply to my DM ?\u0099\u00a5\u00ef\u00b8?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Mark T.  in Austin was great handling my bag issue.  #thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir About time...and just in time for my next flight Thursday.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss LAUREN IM SCREAMING","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just did, thank you","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes to more food! Add some gluten free options while you're at it","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united This link in your tweet goes to someone's internal email -> http:\/\/t.co\/ZksX79itdN...... Probably one of your 3rd party IT contracts","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways hi!  Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Airline trouble & not getting satisfactory customer service? contact http:\/\/t.co\/aQjn4HwNaC  we negotiate resolutions for You!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http:\/\/t.co\/hcNN0wXQQr","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir so the fares I see for flights in fall are the ABSOULUTELY LOWEST they will be?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue tried again. Lovely customer service. Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I left an item on plane BOS-PHL on Friday.  I've called PHL US Airways # & left 6 msgs. No return call what to do at this point.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http:\/\/t.co\/Qw1til96YA","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir -- any updates on flights getting Cancelled Flighted into DAL? I have a connecting flight there and hope it doesn't delay due to weather","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir k but who won destination dragons","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you. I will address it with them","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http:\/\/t.co\/fTTfyFMvCO","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"YO! @InternJohnRadio @mrerickv  give @SouthwestAir their plane back.  They're mad & threatening to take away my Companion Pass. #Luv","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you guys are perfect as always! <3 #WeRVirgin","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir what is the status of the bag check area at FFL?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has the absolute worst customer service when trying to reach them by phone.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir following!! My bad.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???? \"@JetBlue: Our fleet's on fleek. http:\/\/t.co\/K66SRFnw77??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what do I do if something is missing from my checked baggage?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http:\/\/t.co\/JGdu5us8Dz","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes! I'll be sending an email to customer service today.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/PULp4i0w96?? smh","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w\/o clothes? #Yousuck","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Your logo looks like 3D glasses.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is my favorite airline.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http:\/\/t.co\/h44uJ63CJG","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united stay warm - I will be passing through Chicago next week","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can't wait!!! 787!!! @tpallini http:\/\/t.co\/oDlall5eDH","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue ???\u0094\u00f0??\u0093\u00f0?\u0098\u00a4","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https:\/\/t.co\/kdHRUF54sW","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes please. Going to drive the 6 hours.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Listen, im not gonna deny this but... RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/eNXV64RkbU","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  you were always my go to. What happened?  Airbus over Boeing, and now no customer service?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is my favorite airline!  I can't wait to book my flight to New Orleans for my trip in April!! :) :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir No monkey business we luv SWA!! #mdw2mci #homeandreadyfornexttrip http:\/\/t.co\/2xJvUn66ZZ","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http:\/\/t.co\/AvbdstJUJS","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is that the \"record locator\"?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways through, can you confirm that I haven't been charged?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir much respect!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http:\/\/t.co\/qm9dQbai6G","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Southwest is currently awaiting government approval for this route. Do we know when it will be official?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \nNo one answers phone, delayed\/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sure. Fhk2te. Am scheduled to leave this weekend but need to push to October","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica On all your flights?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united nawww. United is my fave airline.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you outline the policies for both scenarios?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2\/28, we?\u0099ll be tweeting from @AmericanAir.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank U ???? ?\u009c@JetBlue: @ItsLaLoca But of course! Safety is always 1st!  We'll make sure to handle her with CARE and LOVE!  :)??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue don't worry, I'm gonna share with my row! ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united looks like I'm settled in to where I'm going.  Thx.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sure thing","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir any luck?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you.\nIt's my daughters 13th bd party w\/proj. weather cond, it doesn't look promising.\nPlease assist with earlier flts to Cmh?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate\/RT http:\/\/t.co\/v4ZVUGMkJw","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir today, after 6 yrs., no longer my preferred airline.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue works with Google #chrome but not Internet Explorer.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 435","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I need a flight out tonight. Isn't there anything else?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how much is ur wifi fam","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Is there lack of communication\/competition between the American and the Air by any chance?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir oh I will, AA on speed dial","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united will flight 5559 to YYC be providing free food when we are allowed back on board  after the \"broken lightbulb\"","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched..","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue huge fan of great brands and people doing great things?? you guys rock happy to share the love!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/JMnkJ6Bmc2?? Jet Blizzue in the hizouse.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir only 1 guest needs to change a flight on a reservation of 2. How can I do it? I NEED this to happen. Say it can...Please help!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Anytime, sugafly.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue woof I'm on the red cArpet http:\/\/t.co\/iIdrbLNOoX","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that would help! or how about integrate it into the App so I can just \"activate\" it and surf...","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Can I do the same thing as changing a ticket by Cancelled Flighting my current ticket & buying a replacement online?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir THANK YOU SO MUCH!! http:\/\/t.co\/tGSB1DfPS3","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways with this livery back in the day. http:\/\/t.co\/EEqWVAMmiy","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir \nHow do I get a companion pass??? Thanks,  Lin S","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways merging with American will negatively affect your quality and integrity. I will no longer fly with you because of it.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you.\nIt's my daughters 13th bd party w\/proj. weather cond, it doesn't look promising.\nPlease assist with earlier flts to Cmh?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I intend to..very much. My 4,000 followers will as well.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Done","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united love the new 1st class breakfast!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Awwweesssooomee!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways that's where we are now. Thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http:\/\/t.co\/6cpYPGFnD6","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @el_ingeniero don't check your baggage if you don't have to.  They will lose it!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Hi, can you attach my AA FF# 94LXA62 to reservation E2KVM4. Thansk!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I6EP18","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united follow back and I'll give you the details.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http:\/\/t.co\/rfXlV1kGDh","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir no thanks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood - Carrie!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what crew? No one here is helping.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united It appears there are six flights to Calgary tomorrow is this correct?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united when a 2 hour flight turns into a 3:30 ordeal...sigh","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united chase says no referral bonus. Thanks.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I even went to ticket counter and got no help","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime.  I guess we'll see.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks...","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 3267 (N659SW) arrives at @FlyTPA following flight from @MitchellAirport http:\/\/t.co\/LJ2YdKoR8q","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue of course I am!!??\u0088\u00ef??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united WHy is my KTN not showing on my boarding?  Why is TSA pre-check not applying to my boarding pass?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Will do :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir For my Grandma Ella's 80th, she would love a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"seriously, I want to work on the JetBlue social team RT @JetBlue: @vincenzolandino http:\/\/t.co\/eiGaJyzcW2","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways did you know that suicide is the second leading cause of death among teens 10-24","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I can't pay 30 bucks xD","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http:\/\/t.co\/h44uJ63CJG","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Been trying since 1230 to file a report.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no. Prebook flight for wife's 40th bday in NO. I recently have had surgery and can't travel. Won't let another go in my place","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank You! CC: @packermama1","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http:\/\/t.co\/rfXlV1kGDh","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue will we be able to watch the Oscars on our flight tomorrow?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you please DM me? I have a question for you :)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays.  I beg of you plz sort this out soon!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united be patient while I let this string of tweets go out showing people you are bad at your business","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. ????","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue If this is customer service, then please call me.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http:\/\/t.co\/FRhuXiB8II","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes when I landed.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you're killing me now. :-) You got me! #smitten #trueblue","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi, booked a flight yesterday and received an email w\/ confirmation number but today I got this error \"no active flight segments\"","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Will definitely do so. Sending a DM now.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you're still the best","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how many are left?!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united obviously","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight attendant Wendi on Flt 127 on 2\/17, Newark to Orlando.  ???\u008d\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks! Will do","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue the man with the smell left nd now there's this stupid girl asking me questions. can yall help.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue who is he I must send a note!!! Too good for words!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes I did thank you! They did a great job turning the flight in jan !","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane.  #DoBetter","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir YES please....How do we get that companion pass?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 795 to Austin","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue such a bummer.  But I understand it's a business deal. Thanks for answering me!  Much less sad now.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http:\/\/t.co\/PfseNJk5Pw","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Great thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue That's right! :) Game, set, match.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I just want to be heard and to discuss the many issues on my trip","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #AmericanAirlines on approach to mex.... http:\/\/t.co\/se57dmjHiW","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883)","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir from LGA to San Diego","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Fantastic! Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @martysg Spoke to Corp. Customer Support already.  Shame.  Probably a reasonable and cheaper resolution to be had.  Regards","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thnx","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue question, flying for the 1st time with my 16mont old son...do I need to bring anything for him? Birth certificate\/S.S. card etc?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir everything's good now brothaaaaaa","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I (heart) my CP status. Sure would be nice to have though.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would go anywhere JetBlue goes.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways last name Pordes","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the plane crew has been as professional and courteous as the gate agents were flustered.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir bag in possession but no clothes in bag??","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http:\/\/t.co\/9mEOzBO4xl","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Would you guys please send service agents to gate B15 in Philly?  All the people missed there connections and there's only 2.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue My wife was with our dog.  They wouldn't even let her out off the plane.  My daughter was at Newburgh lives close by. So wrong","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways right on. Up. Up & away ??\u0088\u00ef?\u008f\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Well lets see.  You could pay for my Negroni with bitcoin. @JetBlue","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http:\/\/t.co\/gn30p75KqB","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united How many 787s do you currently operate and what other aircraft do you operate?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you. And thanks for being so accommodating.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united clicked on the link and got this? #confused http:\/\/t.co\/xMAQcucWZl","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it's flight 5348","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you guys! You are the best! ???\u008c\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united stellar customer service. You have earned my business by your attention to detail.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is having a party in the atl terminal. #letitgo http:\/\/t.co\/qxTeqZm3yz","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http:\/\/t.co\/JI7xkS2jkk","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for the JetBlue Credit. Nice save :-)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways but question :  if the downgrade include losing first class do you get money back ? http:\/\/t.co\/LfT7QD23Sy","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how much is it to check golf clubs on a flight. They might be oversized","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways it's vegas baby who doesn't have a good time in vegas lol","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica will you be making BOS>LAS non stop permanently anytime soon?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue if i ask ask the pilot will he tell me the name of our aiecraft","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks! Very excited to see it :D","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I just think it's weird to have mileage as 666","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir When is the last chance to win #DestinationDragon ???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sounds good!!!???\u0099\u00f0??\u0099\u00f0??\u0099\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I hear you and safety is #1! I think we can get to JFK though now so let's help the pilots, passengers & crew get there safely!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir but at least your automated message gives me info about your merger w\/ @USAirways. Another airline I know to avoid.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India.\n#Mumbai #Surat #NaviMumbai","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir My chariot tonight. From this angle it looks like a 787, no? http:\/\/t.co\/3ZZKQWWbJz","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united all good! Next flight was a little delayed so it all worked ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir F5R3ZZ","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Why @JetBlue let someone from black Twitter in their multimedia department?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you Cancelled Flightled my flight without notification?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I can't find a good photo of it... You got one? #goodnight","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united How many 787s do you currently operate and what other aircraft do you operate?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on flight 1839 waiting for weight and balance info for the past 30 minutes!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir about time! Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please confirm 2917 from CID-DFW at 11:30 departure will be\/is Cancelled Flighted. Don't want to make the hour drive!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir check the head of the plane, there has been dynamite placed onto it","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united doesn't purchasing ticket with a united card give me priority boarding ?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Corporation Insider Trading Update - Rock Hill Daily http:\/\/t.co\/vvzkSMFKVw","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what do I do if something is missing from my checked baggage?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Just followed you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united DM sent.  Thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united took this picture on Thursday. #awesome http:\/\/t.co\/IVGpZSjtkW","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no m'good. Just get me home","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @HiltonWorldwide @Caravannyc @MaysvilleNYC \nLet's go! Join me on my first trip back to NYC?\u00a6as a tourist: \nhttp:\/\/t.co\/egaEjtRGLb","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united any info on delays at SFO tomorrow due to low clouds?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Based on suggestions from other passengers I have a rental car on standby for 11:30.  One way or another will be leaving then.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yeah, I tried that about 10 times for two different tickets, and it told me to \"Try again Late Flightr\".","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss AHHHH YES LAUREN","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @retailbagholder hahaha. At least they gave u a refund.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue bag just delivered and items have been stolen.  At first look - my Kate spade bag and bottle of spiced rum!  Wtf!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"I just need a place to sleep when I land without accommodations in PLS @AmericanAir!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Welcome to North Texas US Air \/ American Air employees. \nHousing and Education are great opportunities in The GR8 State Of Texas","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - thanks however I feel like the system has failed me -- what is the solution?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Old school ride home to LAX from Houston #flyingRetro http:\/\/t.co\/6asuwx3Kv0","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Welcome to North Texas US Air \/ American Air employees. \nHousing and Education are great opportunities in The GR8 State Of Texas","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks.  I actually made it, my connection flight was delayed.  Guess all delays are not a bad thing. http:\/\/t.co\/XGgCNTco8m","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United rescheduled my return flight from #Japan?  Uh why?  Trying to call #UnitedAirlines #customerservice - 45 min wait.  #fun","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes they do http:\/\/t.co\/wCSAZZQPae","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue but thank you! Love, an anxious flyer.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can I access Frankfurt arrival lounge when I'm flying global first class?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA  #9NEWSBusiness http:\/\/t.co\/o3WlaInImY","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Do you mean \"fortunately\"? I don't want my flight to be affected! ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes and I would like a refund.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united Thanks. Hopefully this is easily resolved.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue When I checked yesterday it looked like it did. Did something change?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you!  #thankful #feelingtheluv","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica announced New Route to Austin w\/fares from $39\/way. \nhttp:\/\/t.co\/gA8pbamu0C","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine friendliest employees","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united and a husband.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir great day in the air. http:\/\/t.co\/YNc2ZUt4zz","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https:\/\/t.co\/lio6oCpTEQ","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yikes.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi there. We?\u0099re flying SWA today. Our son has a peanut allergy. Any way to request the crew not serve peanuts on flight? Thx","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons #DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend @HayleyMad!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :(  Trying 2 correct online Flight Booking Problems error. #unhappy","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I was told a \"return call\" by a human","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for the Delta transfer. Will my bags go too?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when will the winners of #DestinationDragons be announced?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised....","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica missed my flight. How does standby work?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir there is two hour wait","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Phone","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still \"on time\" http:\/\/t.co\/k0MHZrJF6e","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways when AA gate supervisor 600117 was asked for his superiors name, response received was \"the CEO of #AmericanAirlines\" #merger","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked.  That would have been better info than advise 2 call","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yes I did.  We headed out to de-ice 5 minutes after I sent it to you.  Made it to Austin, but am now waiting for the luggage.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways question, friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is America's largest airline by passengers carried! Wonder if this is b\/c they have a 'Customer Service Bible' #ANAmarketers","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue it's time for a direct flight from #JFK to #PITT.... @ Official JetBlue Terminal 5 - New York?? http:\/\/t.co\/QygXGmd3Sn","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united counter agents at RDU deserve a medal. #thankyou","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for your excellent customer service - resolved issue quickly.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@VirginAmerica does that mean you don't have a policy for destroyed luggage?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how can you not be taking calls? I need to change my flight!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united like continental's chicken feat fairs","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Giants and Virgin America. A match made in heaven.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http:\/\/t.co\/bNgpli8JT6","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Flight I want to book was $320 one day; went to purchase next day & price doubled to $737. Inquiring on chance it may go down?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Fantastic! Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways REALLY? Tried that already-got message not available to do. Next idea?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir \/I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for the quick response but I cannot dm you until you follow me as well","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you kindly.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi! I just saw a Black History month commercial on TV & Im excited! In support of this month,will you all grant me 1 free trip","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir done","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ok, have sent u info via DM. I appreciate your help and consideration. ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir done. Sorry, I thought I was already.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your \"Airserv\" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI  Can you help.VA home page will not let me ?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another \"go-to\" airliner","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for responding rather quickly btw","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue okay thanks. Hope to be flying with you guys soon!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 603 & 2705 DFW to PSP thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @cityandsand we're trying to coordinate an airport hand-off of Nutella! #veryimportantproject","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I just sent a long note with some suggestions. Thanks for getting back to me.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue process begins 6:48","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica\nwjere is our luggage #so slow at lax","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is that the \"record locator\"?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue they miraculously fixed the plane #kudos to shoe ever it was","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Always love opening the upgrade email.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united OMG THANK U??\u0098\u00bb??\u0098\u00bb??\u0098\u00bb","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thnx for the info","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir One heck of an airline http:\/\/t.co\/CyoOnZfTdC","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united still haven't received a response. Please direct message me for my contact information.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united need help. Never got tickets. Conf #ggqzqd","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United just played the Most bizarre \"safety\" video I've ever seen... http:\/\/t.co\/Hlm2Oks6xl","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how about some rampers at gate b40 dfw?   Waiting to be marshaled in","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue awesome, thanks! on hold now.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Great, thanks. Followed.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w\/ no explanation. Now flying middle seat to CHAR instead of Memphis.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir landing early morning @BWI_Airport after snowfall. http:\/\/t.co\/apRZsPxigE","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #RedCarpet Southwest Companion Pass would be great!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/Of7PFvQpOY","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I will and I will share with many, many others. #filmcrew #media @WSJ @nytimes @latimes @chicagotribune","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.??\u008c\u00b4","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO Battles to Appease Passengers and Wall Street - http:\/\/t.co\/frrfxCCw7Z http:\/\/t.co\/nKlW9SsVRQ","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http:\/\/t.co\/HEpkNpuzwU","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I?\u0099m getting an ?\u009cit depends?? vibe. Fair enough!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hi friend! Question for you when you have a moment.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for getting us to paradise safely! http:\/\/t.co\/KDzQcZlpyR","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ready to go to Disneyworld!  For the @runDisney #PrincessHalf http:\/\/t.co\/sTQY9V8256","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. Will you step up to the pLate Flight too?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir how do I get thru on hold over 3 hours ?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks! Will you guys be getting the A380s anytime soon?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united (2\/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I did not.  That's why I am VERY concerned.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is there a referral program for the Milageplus explorer card?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks, have emailed them. How long should I expect for a response?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Embassy Suites\n13341 Woodland Park Drive\nHerndon, Virginia, 20171 \nUS \n+1-703-464-0200","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United super lame that you charge $8 for tv on an international flight to the US. It isn?\u0099t 1997!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@VirginAmerica They were very understanding and helped me out.  Thx! #Comps","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02\/28\/2015 until the 03\/03\/2015 and they don't want to honor my flight.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Seems very likely.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what's the status of flight 1272 diverted to RIC?  When will it depart back for LGA?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united OK, thanks for the clarification.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Great seats on this aircraft!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me.  This is why you lose customers","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir =UNAmerican Airlines just lies and poor customer services...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes, thank you. Just sent DM.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport\nLots of info available of #winterops","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks so much for sharing. Just added it to my site http:\/\/t.co\/TsviBTvT8h","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks!!! :)  It is good to air on the side of caution","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hello #SouthwestAir I'm  happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways not even on your dime and free tickets.  #worsttraveldayever","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w\/ delivery. #fail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways has no idea what customer service means.  As the customer, if you mess up my plans, don't treat me like its no big deal!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks so much for your condolences and quick response. It is very much appreciated","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways not likely, flightaware says plane is still in Durango and hasn't departed.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united bet you wont honour them, like mine ey","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what's the link for #FlyFi","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you guys rock!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united has been showing the same tone deaf video for all these years about how \"wifi is coming!\" Hah.Not before I leave. @VirginAmerica ftw","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hey I left my favorite blanket on the plane bring it back home to me:-(","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Maybe stop telling people the wrong info on your customer service calls.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united of course not. The inflight crew was great!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please email me at temorris2010@hotmail.com. willing to discuss my experience & give another try would like to speak directly","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm also a mosaic customer and fly jet blue ALOT....","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways : i have been trying to reach dividend miles  to extend my ticket for last 3 days , 20 + calls and i get a message to call back","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir done.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united captain \"we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hi guys, do you have a general enquires email address please? Thanks David.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http:\/\/t.co\/3nsUSfSBPv","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Awesome USAir, TYSVM <3","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http:\/\/t.co\/2qJbCv5jzq\" #southwestairlines","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http:\/\/t.co\/lZFGUTxIYN","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we desparately need yall to make a nonstop BNA-> TUL! Cmon it'll be popular. ???? (right, @annebevi @PaulBev1  @MikeAbramson??)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1\/2","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b\/f call disconnected.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united, Understandable. I did try Flight Booking Problems several times for 2 passengers & got the messages I mentioned before. As for the agents price???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yes. Confirmation number and all.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  I USED to always fly Southwest.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What a really GREAT & FLATTERING story about you! You should be very proud :) http:\/\/t.co\/7br5t5QCXk (via @ParachuteGuy)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what is your policy around bringing a breast pump on board?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways pilot for flight 729 didn't show until after departure ??\u009a\u00ef?? & now there's a broken computer. Next time flying @United. #ALWAYSLate Flight","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways I've been on hold for over an hour only b\/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Welp. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/kwUEk1uKbC??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 1899. Thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what's the status of flight 1008 Bogot\u00c3\u00a1-Houston?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways announced that people going to FL via Charlotte would have to go to a different plane & gate, but it was a 'direct flight' #logic","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is there any way to manually add gift cards to an ex-EU ticket( AA metal on long haul,BA for intra-EU)?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united terrible service for military members and their families. #ridiculous #UnitedAirlines","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you get me to okc from Sacramento today. Dfw is now closed","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Please consider letting flyers with no overhead bin items board\/deplane first (after first class). Make sense?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Got it.  I am following the United page.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for getting me to Orlando early #happiness","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Darn it, first in line for no upgrade! Wish I understood the policy. :) http:\/\/t.co\/xGPaAyFDwt","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue try harder. Take a winners attitude to your work.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @roxydigital HAHA. you didn?\u0099t disappoint. Well done. #JVMChat","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @madbee95 check the website before you go to the airport!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I did at 7 pm! Still no bag..","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I definitely will. Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Trying to locate passenger that landed 2 hrs ago in @HeathrowAirport UA938. can you assist? Is flight still in customs? PLEASE help","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United is the worst major US airline.  More proof: they're boarding the plane with the outside galley door open in 0 degree weather.  Wtf?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways in a few weeks","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united he has no priority and Iove it","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @L_Burley11 -- the best!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Have a great week ???\u009e\u00e2??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thnx ^LO :-)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine Love SW forever???\u0083\u00f0??\u0095\u00f0??\u008d\u00e2\u00a4\u00b4\u00e2\u00a4?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you! My lost item was located at ORD and is being returned to me.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. ????","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/D1eRGPdWsJ","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@USAirways: Reminder: From 2\/28, we?\u0099ll be tweeting from @AmericanAir. You should join us: http:\/\/t.co\/WBMHRl3bvl","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Nope - still no one helped me.  Giving up on united. #badservice","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Handled. I found tkt on floor dropped by someone. No way - I?\u0099m in wheelchair - to get to podium.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http:\/\/t.co\/GsB2J3c4gM","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways do you have an email??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I?\u0099m having trouble adding this flight my wife booked to my Elevate account. Help? http:\/\/t.co\/pX8hQOKS3R","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir DMing you now! Big thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir drop me a follow I need help","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir QSVGRU when would the next flight arrive?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is there a phone number or email address to customer service?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"But I don't see AA @united","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Then en route to the airport the rebooked ticket was refunded.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir this has to be the absolute WORST EXPERIENCE EVER!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways still just sitting here. nobody has said anything. What's up?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways really, so what does that mean??? #usairwayssucks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/B2Xi4YG5T8 #CheapFlights #FareCompare","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the whole plane. Flight 561 from LGA to PBI http:\/\/t.co\/4Ktk2hsmGy","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I love you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Am I flying on Spirit air?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways while I?\u0099m asking?? 2 of my 11 non upgraded flights, Attendants came & greeted me & thanked me for my business b\/c I was Exec Plat.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue perfect! Probably need some coffee to stay awake during the night ;)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you. We are finally at the gate.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united or you'll Cancelled Flight my flight like you just did","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Jan 5? That's not summer http:\/\/t.co\/TpzhjX7Hbt","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you change DKYDE6 to 4583>36 on 2\/23 instead of 3636>606>36; original reservation was for 4404>36 yesterday but was Cancelled Flightled.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue btw, her name was Samantha and she won over everyone on the flight","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you, but it says the website is down","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir nice touch on the passbook integration!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how do you do that? You guys need to have much better communication. How? How can we do that?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue word thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir Just had to buy a \"safety\" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I do! The best airline wifi ever. Thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue that selfie was extreme.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @saianel You could have just said \"We don't know\"","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you. ?\u009c@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.??","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight16?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks. UA1121, DEN, 40 min on tarmac.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways How do I get a receipt for a change fee when I originally booked with miles?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sent :-) curious to see what kind of comp we get.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue: DCA to Nantucket - Washington Business Journal http:\/\/t.co\/ebxC94kFJD","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir any delays on tonight's flight from DFW to SAT? I have family members on board.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/fW3cy8HGdJ","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue are we scheduled to depart as scheduled?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 1183 to Orlando.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @DuaneNClark  ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir LACMA on Fairfax.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @Cayman_Islands  I know that bar :)  Wish I was there now!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http:\/\/t.co\/e0C9bI09cf","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares!  See you Saturday!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Stuck on the plane in Charlotte.  Going to miss my connection.  No words from staff. Maybe some damn pretzels?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United also ran out of water and refused service #costumerservice #legit #jk","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can u help rebook passenger via Twitter\/DM.  Been on hold for 1.5 hours. Thanks!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks! Very excited to see it :D","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for the confirmation.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir haha, thanks for the explanation","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways good work by flight 1798 crew.  #Chairman's recognition even in coach.  Too many #missedupgrades Late Flightly.  What's up with this?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for the confirmation.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we finally just arrive to Bogota, good but long flight!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we are boarding now but have yet to depart.  Thanks for the response.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Does the economy plus cabin also qualifies as a \"premium\" cabin?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Is there a way to get  a copy of Feb's edition of Hemisphere\nmagazine with out flying?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for >40 mins until owner returned, 20+ mins after I reported","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanx for replying. DM sent","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http:\/\/t.co\/8dQZlrJo9p","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united \nI will admit, you've been rather good to me over the years.\nYou've still got me hooked.\n(for now!)\nPeace.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica shares rise on Q4 financial results - USA TODAY http:\/\/t.co\/lFS4PEFE6y","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http:\/\/t.co\/JhXWMuTx4G","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight.  NWS issued storm warning already...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways waiting for you to figure it out. This is unacceptable.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the show! ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united I think not. I'm not flying you again, if I can help it.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email\/call back","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir haha...yeah i did, just making a joke","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yes. Luckily I was there.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir ???\u008f\u00f0??\u008f\u00f0??? on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ok. Thank you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why can't @dfwairport have the capability to spread salt on a runway?!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  goes to court to gain access to @Delta gates at Love Field  http:\/\/t.co\/ILqzmMJiYQ #deltanews","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great flight! Great view! :-) http:\/\/t.co\/Yxn00pnOav","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways see you on board tomorrow","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united shes been rescheduled for today, but with the frigid cold, being a possible reason for \"maintenance\" it could be the same issue 2day","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - any way to get a message to an international flight gate at EWR?      Road conditions are horrible trying to get to flight ...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united cool, thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Black History Commercial is really sweet. Well done.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it just goes round & round, it's be going on for weeks,","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #AfterAll indeed! https:\/\/t.co\/swWhYhEn76 #LoveSongFriday #Cheesy #80sweresomuchfun #BrandLoveAffair","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Can I put sun in my carry on? RT ?\u009c@united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you, @AmericanAir! Much appreciated.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir beautiful view flying into San Jose, CA this evening http:\/\/t.co\/SxVaGbRTlI","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight & been on hold all day.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Boston gate C12","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... ??\u0098\u00a1 I want free internet","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@CatfoodBeerGlue you'll enjoy this. \n\n?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/2thC9RKURT??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http:\/\/t.co\/c9p2ioSphM","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue are you my friend?!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/RkwugmanM9?? lmao you know a white person said this","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/aJM3BhJVaa?? #foh","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  anywhere... away from this snow globe to warmth sand and palm trees..","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united good fly!! #United #businessFirst","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @flightspots about time! #mobileboarding is a must!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no worries, your flight attendant took care of it.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united It was quite enjoyable. ???? \n\nExcept now he's stuck on the runway in Houston. ????","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united They inquire and then do nothing about it...pretend they?\u0099re interested. Responded to your DM and no response back...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for the update!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - really?  All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @VirginAtlantic @GMA @AmericanAir \nCan You Help #ourprincess in need of some help in #USA \n?????\u0087\u00ac??\u0087\u00a7?????\u0087\u00ba??\u0087\u00b8??? http:\/\/t.co\/778AzTDaer","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @contactcej thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers?\u00a6any help please?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Give Cyndi & Troy each a gold star.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways absolutely","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I Love American Airlines :D","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for the reminder. It's been a fun ride. http:\/\/t.co\/pPVA4Rch9f","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Great!  I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why is it most first class passengers now request the sand which from coach ?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why can't you take me to Knoxville?? yall are my fav #help","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united So do I need to book two one ways in order for her to fly as an unaccompanied minor?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Used 2 get emails 1) pre-purchase a snack and 2) when time to check in. Got neither 4 tomorrow's trip. Do they not get sent now?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http:\/\/t.co\/FLwmGDAHxu","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir will do! #heart #flying","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Great, thank you!! I'll send it now.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways How does flight 680 look? I'm hearing about Cancelled Flightled departures from @Reagan_Airport and I'm about to head into it","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ??\u0095\u00e2?\u0088\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks we'll be in touch!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @TomVH just get the RR credit card and get the points of family that way","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Worked now, ty","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir How about auto check in for CP holders? Come on.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is my favorite airline.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I was on a flight for tomorrow and my reservation is coming up.  Help me!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no I don't, but I'm sure United have my info on its system.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the great customer service today! ???\u008d\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Club DEN, East or West, both are disgusting. http:\/\/t.co\/XijYrPsLZK","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"You don't have to do this ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/iZfofgjzUi??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any word when the customer relations department will open back up?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united this is getting ridiculous. Now we're missing our connection.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump\/high five at the end of the \"rock\" version)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http:\/\/t.co\/ToPqmVqnJp","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I?\u0099m still waiting - this has been going on far too long. Is there someone I can speak to?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Flight 1133 (N353JB) \"Blue La La\" departs @mco enroute to San Juan International Airport http:\/\/t.co\/SWZm2fX3nu","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways me and my wife will be flying out of atlanta to vegas on March 7th since couldn't get any out of tricities here in Tn","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir especially if it's your mom! #IChangedYourDiaper","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on Sunday! Can't wait! See you then","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it looks like a mistake","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue beautiful ride. Thanks again:)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 12\/13EWR-LAX UA1151 my seat\/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flight 3970, bna-rdu had the most excellent crew today","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue u the real MVP http:\/\/t.co\/jWL26G6lRw","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir greetings","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for bringing my son home to me.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 77min still on hold to chg award travel #sorrynotsorry","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue when will you release flights for February 2016?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sent!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http:\/\/t.co\/gn30p75KqB","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http:\/\/t.co\/hcNN0wXQQr","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways if I qualify for free 1st checked bag, is that applied at checkin? Same for using companion tickets?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http:\/\/t.co\/45kTsSK18J","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes, Thx! At 10:35 (landed at 9:20).","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter.  Last one onboard.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http:\/\/t.co\/e0C9bI09cf","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http:\/\/t.co\/UA6doUA34l","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Am I flying on Spirit air?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that would be great","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how much does it cost to check in an additional bag? Traveling from newark to glasgow. Thank you :)","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  I've never been treated this badly","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yeah that didn't happen!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1\/2)","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir especially if it's your mom! #IChangedYourDiaper","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @shannonwoodward I'll be checking often. Most probably when they hand the oscars out to the nerds, geeks and badly dressed.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir tweet just popped up on my phone with @amin_aur follows. Missing my favorite Southwest pilot and brother.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways rebooked me after i missed my flight..never called me and i didnt check my email.  I (cont) http:\/\/t.co\/uTfDhxa8pU","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you guys! Brilliant customer service","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways did you know that suicide is the second leading cause of death among teens 10-24","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks so much!! ?\u009d\u00a4\u00ef\u00b8\u008f\u00e2\u009c\u00a8 very relaxing flight!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Pittsburgh","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is flight 2413 to LA delayed?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I have not. There's no option for even getting a call back!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey\/email about my awful flight exp http:\/\/t.co\/OtFZ7CygUQ","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how about some rampers at gate b40 dfw?   Waiting to be marshaled in","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways \"ma'am if you have a complaint you should visit our customer service desk\" {sees line ~45 people deep}","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways haha no worries you guys are the best!  +1 for spelling my name correctly","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  my fly is 1579  if do you have some news","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/y5qE9HcQzT?? why.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Can you provide guidance on how I should work with them to resolve the issue","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir microsecond too Late Flight so very very sad ???\u0082\u00f0??\u0082\u00f0??\u0082\u00f0??\u0082\u00f0??\u0082\u00f0?\u0098\u00ad??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there a problem with the website? I tried making changes w\/ the app and the site but got \"unspecified errors\"","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ok should I start looking into other flights?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no worries even though I was talking about seat assignment :)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue well duh. My grandfather just got hired as a TSA agent and currently at PWM!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you guys are perfect as always! <3 #WeRVirgin","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http:\/\/t.co\/l2n0egHdgn","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Lol, k. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/IUX94Rgc83??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue What a great idea! #cometoAustin","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I need a receipt for a flight change. Can you send one?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. \u00e2\u00ad\u0090\u00ef?\u008f\u00e2?\u0090\u00ef?\u008f\u00e2?\u0090\u00ef?\u008f\u00e2?\u0090\u00ef?\u008f\u00e2?\u0090\u00ef??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united are my bags here yet?  They were at Palm Springs airport.  I was at LAX.  How come I beat my bags here.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I will. Thanks.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Airline trouble this winter & not getting good customer service? contact http:\/\/t.co\/aQjn4HwNaC  we negotiate resolutions for You!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Connecticut??\u0084\u00ef??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http:\/\/t.co\/IMRLAu77iH","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir My birthday is during #DestinationDragons could I get tix?? http:\/\/t.co\/07XhCacjax","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I am following you now","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #OrthoDoc on-call to in-flight! Glad to have been of service!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Any news about the departure of the flight UA51?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united \nI will admit, you've been rather good to me over the years.\nYou've still got me hooked.\n(for now!)\nPeace.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! ???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http:\/\/t.co\/9mEOzBO4xl","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What does \"Cabin Functionality\" mean when I'm taking a customer satisfaction survey?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I see several economy plus can you put us in those. We don't have to be seated together","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica YES FYI  MY BFF","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue on the plane now!  Hopefully no longer at the mercy of the playlist!  Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @cflanagian she's on to something","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http:\/\/t.co\/iEG2ObcEpp","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you! You need to follow back tho otherwise I can't DM you. X","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways What's the contact number for the corporate baggage office in Phoenix?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Corporation (JBLU) loses -0.06% on news that @JetBlue Airways ... - WallStreet Scope http:\/\/t.co\/oFW4A8b5WS","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm following now","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways US 728. Refuel; we've sat for so long. Pilot announces where the truck is. \"Look, over there to the left!\" Actual announcement.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Any way you can help with entry to Vegas event? My Boyfriend & I have been @Imaginedragons fans since 2009. They are awesome!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just sent - thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do they have to depart from Washington, D.C.??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You guys are atrocious.  Far better service as silver on Delta than you as a platinum.  I'll be switching back to delta.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my daughter's college game in Denver.  Only one set of parents will be there ??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http:\/\/t.co\/Gbd5R1OlSI","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Looking forward to some friends and family time in Arizona.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is that one on the picture http:\/\/t.co\/lxwbsfxfj0","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hi guys, can you tell me what the emergency is for #AA65 diverting to #Heathrow from Zurich-New York? Thanks, John.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there a resource to check delays\/Cancelled Flightlations out of Love Field? Flying out tomorrow am and stressed about weather! ??\u0084\u00ef??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @TaylorLumsden Taylor.  U gotta love SWA responsiveness at the@very least huh?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Only for one flight, though. The 2nd leg my kids are sitting scattered about the aircraft.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir what is the status of the bag check area at FFL?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https:\/\/t.co\/5ON3KlzVMT","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united even though technically after I land I will be silver?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united We were told by United to \"carry over\/carry back\" for the refund.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Will my us air points now be combined with yours?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no warm weather hubs means no Mexico for us.  And I can't go anywhere else since you lost my bags. I hope you attempt to rectify","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights..","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yes thank you. Appreciate u checking...","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Dallas\/Fort Worth flight number 5320","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what do you have in mind?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir go south everyone","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways #555PHLtoSLC this is happening now.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica wow this just blew my mind","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ok thank you!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir iPhone App Adds Passbook Support #Airlines #Travel http:\/\/t.co\/lJzDTHD9Bv","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir could you please tell me if there is a way to add a RR# to a flight that already took place?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir $192 rndtrp 4\/30-5\/5 \"@DJQ_KC: RT @djimpact: If you're trying to make travel reservations for Vegas on May 2nd it's too Late Flight\"","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for the JetBlue Credit. Nice save :-)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad yall are really better then American Airlines though.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir working over time tonight?  Got delayed 2 days .. In SJU .. Could be worse :)","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight & all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue quick question, to pay for a second bag, do I have to do it online or can I do it at the airport?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair has 22 employees on Social Care Team, 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. #RaganDisney","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir lol I already am ! I am a card member as well too lol i enjoy flying with you Guys","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united refund?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I knew I was correct! http:\/\/t.co\/9eueYxAwcv","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I unfortunately didn't get her name :( she was not nice!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue but thank you! Love, an anxious flyer.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http:\/\/t.co\/zf5wjgtXzT","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united UA6357 needs de-icing! Stat! We've waited our turn...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 5223 out of Gainesville, FL","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes - tells me the only way to mod plans is to call the 4322 number.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Welp. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/kwUEk1uKbC??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be??? Spring Break !!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united will flight 5559 to YYC be providing free food when we are allowed back on board  after the \"broken lightbulb\"","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to \"listen to the intercom better\".","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 953 our  fligth Somthing to talk  about this?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why wont you find my luggage without blaming everyone else?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http:\/\/t.co\/XXY2d2iMnP","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Corporation (NASDAQ:JBLU) Update: @JetBlue says #Lufthansa ... - Markets Bureau http:\/\/t.co\/aPY3zLSqUu","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir who should I contact about a missing Rapid Rewards credit?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2\/11. $125 2check a golf bag, constant selling in-flight","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm flying your airline just out of #LGA ??\u0098\u00b7","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https:\/\/t.co\/64kN6GEEP8 #TrueBlueLove #travel #business","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  I USED to always fly Southwest.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united maybe on my return trip ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir does it show that we are on the same plane?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Hits New 52-Week High at $17.58 (JBLU) - sleekmoney http:\/\/t.co\/zdKXn4kTOu","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \nCan you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???? ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/QavvlAXLkl??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I have almost 3 million miles w u so I am loyal to u.  When r u going to reciprocate?  What a joke","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united nice and early back home! http:\/\/t.co\/geG4nghmIE","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I wish I could remember all of their names!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir listening center is open seating just like on their planes. #RaganDisney","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica always!!! Xoxo","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http:\/\/t.co\/Uq2ooPjPwg","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways never flying with you guys again. Extremely disorganized and too many delays.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @SacIntlAirport Feels like a good day to fly!!  Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United has time to respond to everyone else's complaints but not mine. You just lost a customer","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways understood and so does us airways.  Getting through tsa is the problem","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Yes but they couldn't explain the 2 hour and 45 minute hold time.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs. http:\/\/t.co\/igSVzvrbbN","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir think you need to follow me for a DM","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when can we expect customer service in Dallas to be available","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united where is our luggage","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???? RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/4KH92mKoTZ","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir its only 1500 characters, i will respond via formal letter. Trust me, I have plenty to say.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great flight http:\/\/t.co\/E0R0NTO4TR","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is the greatest airline ever ???\u0095\u00e2?\u0088\u00ef?\u008f\u00f0?\u0092\u00ba #TrueBluePoints #jetbluemember","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica great. Well deserved.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you will do!! You guy are awesome!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just noticed that I don't believe I saw a confirmation for a flight I bought a few weeks ago. Def paid though. #help #resend?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir great, thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent.  130am","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir If you care, could you have someone call me to explain what is going on.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I  would Buyer beware","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United. What's going on with UA 236?  outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is the vinyl part of the prize too?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"chair #selfie \"@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams  Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop.  Glad to be home!  Thanks to the professionals both up front and in the cabin!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/we7Pf5Ll1Y?? lol!!!!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Can you give me info on Flt 681 out of BDL? I see it's Cancelled Flightled.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways this has been the worst trip with little to no customer service","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Luvin me some flights today!! Don't change!!  And please add Paypal as payment option!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  @TheEllenShow @Imaginedragons  @kdepetro313 .what a great first night. #DestinationDragons http:\/\/t.co\/N3LrFo4UaY","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @JetBlueCheeps My friend bought a ticket last night for one of these routes from you, and it cost way more. Can you help???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt  every time the person in front shifts he raps my knees","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue PDX to JFK was suuuuper HOT.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue dang. Pandora? Does it look like it may get pushed back more or is this likely it?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's cool - now what?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hour and a half after landing bags are finally trickling off. http:\/\/t.co\/4KbTzVjU3b","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I need some help with a reservation","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue are there any food places open at the JFK T5 24\/\/?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood ???\u008d\u00f0???","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  flight 441 on 2\/4 was delayed over three hours because the pilot never showed up!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sounds fun! How does that work?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm not sure if you can do anything to help me with that, but if you can that'd be great.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"JetBlue reading the NYTimes. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/lvIrTDtqly??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ok. I just submitted. Thanks for the opportunity to give feedback.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @Cayman_Islands  I know that bar :)  Wish I was there now!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue right now completely pissed off","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Ill never fly you again due to the emotional & financial stress you have caused me because of one of your staff members errors.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united kind of cool to run into your boss man at SFO. http:\/\/t.co\/bm9O2K5X5J","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue okie doke! Knowing you, you will fix this ;)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes, I will do just that as soon as I have a moment to gather my thoughts.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Listen, im not gonna deny this but... RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/eNXV64RkbU","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at  JetBlue","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 1946 out of clt this morning.  It's snowing here.  Should i head out to the airport?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways will shall see in the next couple of minutes.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways never let's me down, every. Single. Flight. Gets delayed.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just DMed. thanks so much for addressing this so quickly.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @amybruni @DIRECTTV but of course! :-) #bestdressed #bluecarpet","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue seriously?? What is going on?! http:\/\/t.co\/mTHM9waObu","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation! \n#thanksamericanairlines","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united No, I do not. I was only given a Flight Booking Problems reference number.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica any plans to start flying direct from DAL to LAS?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can u tell me if 5238 from clt to Jan has gotten out of the gate yet?  I will have a tight connection out of clt to mco.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir well you spelled my name wrong.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks so much!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue whatever your lil #mint heart desires! http:\/\/t.co\/WmX12F33ZC","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am - thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir does that mean my ktn is not in my reservation?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways link didn't work via Mobil.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks!! Great service in #T5 already! #lovejetBlue","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Waiting on my flight right now, thanks!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the status on my itinerary says on request in red. What's that mean?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united add wifi, entertainment and the old seats and i?\u0099ll come back.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica mood lighting on point???? Reclining my seat, kickin up my feet??\u0092\u00a4","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you don't remember our date Monday night back to NYC? #heartbroken","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue Ah grasshopper, your twitterz kung fu no good.  Hire geeks. http:\/\/t.co\/8MWItRi9kF","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue aha, ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! ???\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united nothing else from you ^GJ? Where is your customer service?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do they have to depart from Washington, D.C.??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks.  Thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #promotion fly 3 roundtrip #flights to and from #ATL between 2\/15 and 5\/17 and get a companion pass for the year #travel","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Nassau News Live http:\/\/t.co\/7E5bxwG16t","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Looking forward to flying with you guys as well !!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Why do airlines change ticket prices in the middle of the day\n#annoyed","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways big thanks to Yvonne Anthony from the Chairman's desk.  Top tier customer service today.  #outstanding #service & #support.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Are you expecting delays\/Cancelled Flightlations at Dallas on 25\/26th due to the snow? Nothing like Monday I hope!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways : i have been trying to reach dividend miles  to extend my ticket for last 3 days , 20 + calls and i get a message to call back","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Awesome! Thank you! ;)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no. Prebook flight for wife's 40th bday in NO. I recently have had surgery and can't travel. Won't let another go in my place","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir think flight 1945 from BNA to LAX will get off the ground tomorrow??? #please #snowbama","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just sent you a DM w\/ additonal info","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanx but this isn't my first rodeo. Done & done yesterday. No results or comm, unless u count status: bags lost & claim filed.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united reinstating the kosher meals that were dropped shortly after the merger?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@Sb5551 Sounds like  @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Looking for some help to recover an item I left on an airplane this evening","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you will match my #AmericanAirlines status? Cool!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'll have to drop by next time I visit!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir beyond ready","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Customer Centricity is knowing people #ANAMarketers","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and @CVGairport get it together, perfect combination for delays and Cancelled Flightlations","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways literally the worst flying experience of my life, and I have flown a lot","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir stop ur bs promos of ??\u0088\u00ef?\u008fanywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again.  Won't change our flight. Can we go now?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue it's only because I'm wearing #TrueBlueColors!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http:\/\/t.co\/LoLuWfCi11","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir where is the great customer service I have come to know\/expect; you LUV dropped by EB check in and no help in sight!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ok thanks. Safety first.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Just submitted my response on the link you sent.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I only fly Jet Blue","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http:\/\/t.co\/iEG2ObcEpp","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir trying to get to Mexico in September! How about affordable nonstop flights????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united will do. Thanks for the help. Cheers","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @HiltonWorldwide @Caravannyc @MaysvilleNYC \nLet's go! Join me on my first trip back to NYC?\u00a6as a tourist: \nhttp:\/\/t.co\/egaEjtRGLb","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways see you on board tomorrow","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks so much!! ?\u009d\u00a4\u00ef\u00b8\u008f\u00e2\u009c\u00a8 very relaxing flight!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @usairways who is the next stop after customer service.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i got through and am able to switch my flight with no charge. Thank you","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@USAirways Have you just given up?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/9v8tMUsJvU","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways What's the contact number for the corporate baggage office in Phoenix?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir good to know. Perhaps it was execution then.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @zakkohane pretty sure he's saying Ricoh had great service down at BOS ;) #happytohelp","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http:\/\/t.co\/w8MTmSP2RY","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united when a 2 hour flight turns into a 3:30 ordeal...sigh","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w\/ delivery. #fail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yes, thanks I found those, didn't see the gray tab at first :)","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no. Did not catch his name. I am sure Jason will know.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's right- with an overnight Miami.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways I've been on hold for over an hour only b\/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http:\/\/t.co\/hBsJ2sF17h","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I can't find a good photo of it... You got one? #goodnight","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral.  This is pathetic.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united private jet would have been cool! Do does not work. I'll try again","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.?? sent","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir horrible flight!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Why is my \"first available\" flight for me now Tuesday but a flight today  that is \"booked \"#flt 755 available to buy online?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue if i ask ask the pilot will he tell me the name of our aiecraft","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir y'all the real MVP with these prices...","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I miss you too. Work has taken me out of Philly. I?\u0099ve been on flight 1776 from BOS ??> PHL so many times I should have a res. seat","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http:\/\/t.co\/h6cE3mWCqj","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks again for your concern. I will contact customer care upon our return from Australia.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Is it June yet? ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair Amazing view on the approach to LAX tonight. http:\/\/t.co\/a68d5fULmH","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir are there any flights from MSP to HRL in March? I'm looking at 3\/19-3\/23","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir when will you be issuing a weather advisory for RDU?? the entire state of NC has shut down from the overnight winter storm.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please can you tell me why DFW has a weather advisory and RDU does not? the entire state of NC has shut down from ice & snow!","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue mechanical failure isn't Boston' fault.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  To add, I have to get up to go to work tomorrow am.  I don't like having to wait up until 12 or Late Flightr.  CS sucks.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"??\u0098\u00b3 LOLOLOLOLOL ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/YXSwFq9tGP??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :\/ Not easy for a poor graduate student.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @DAI_President Good luck at DFW this evening AA!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir finally got through. Thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I've got a campus visit in an hour and I'm still wearing the same clothes...","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica always!!! Xoxo","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue wants Customs at Long Beach Airport for future international flights. By @EricBradleyPT http:\/\/t.co\/J6Hb4JDvER cc: @BrianSumers","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @JedediahBila KP I am not traveling - we trying to cheer up Ms. Bila.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http:\/\/t.co\/dRW08djHAI","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Flew ORD to Miami and back and  had great crew, service on both legs. THANKS","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir need to Cancelled Flight a few more can you please check DM","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue i am here - what is your resolution?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir the new logo is going to look amazing on the airplanes","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"No they didn't -.- ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/58B7swRpmq??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just called that number and left message. Are you at to pass along message to team too?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir think you have great people working for you.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \nNo one answers phone, delayed\/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ?\u009d\u00a4?\u009d\u00a4","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Plane Veers Off Runway at Icy Dallas Airport http:\/\/t.co\/DW6VDvqXBB","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol ???\u009c\u00e2?\u0088\u00ef??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks for the quick response - it's appreciated!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Just left there  Friday!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just did! Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@SouthwestAir you've got a mess here at DTW but your staff is doing great.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I've got a campus visit in an hour and I'm still wearing the same clothes...","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united crashed trying to check in.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @luke_mcintosh68 nah you wouldn't","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Counting on your flight 989 to get to DC!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica that doesn't look to fat to me! It looks yummy!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways So you understand why I'm resorting to Twitter: No help available at  gate while this occurred or by phone afterward.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"So appreciated! @united","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http:\/\/t.co\/kbHYM5GkAP","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you are one great airline ?\u009d\u00a4\u00ef\u00b8?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what about AA miles for USAir flights booked through American?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks. Still booked our trip 3\/13-17 LB to SLC to see grand kids.  Just very frustrating. Tried app, web, etc. Still love u guys!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways skys r sunny air is cold I can't wait to get to #CLT","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http:\/\/t.co\/vv8cFyhKVb","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir i want to change my flight for next week, they will still charge me. Waiting for fligt status","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I've filed the claim but have no way of calling for updates. Is there another way to do this?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service  sucks and your website is conflicting.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"So appreciated! @united","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http:\/\/t.co\/gXdqORtsS0","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Great, thanks. Followed.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways when AA gate supervisor 600117 was asked for his superiors name, response received was \"the CEO of #AmericanAirlines\" #merger","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any chance of adding LAX->JFK direct any time in the future?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@USAirways: Reminder: From 2\/28, we?\u0099ll be tweeting from @AmericanAir. You should join us: http:\/\/t.co\/WBMHRl3bvl","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Club in Denver is dope ????","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can you please post wait time-have been on hold for two hours","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's the charge for oversize? Not overweight","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir El Paso deals....May?\u009d\u00a4?\u009d\u00a4?\u009d\u00a4???\u008d\u00f0???","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Today is going to be the day, I can feel it!  Thank y'all for your support throughout! We're coming home Nashville! #Octavia","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can you take care @Cowboycerrone please.  Thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir origin\/destination\/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y?\u0099all hold AA1458 to RDU so they can connect?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @gruber Finally.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm Flight Booking Problems a flight to Vegas. Any good promo codes??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir ???\u008f\u00f0??\u008f\u00f0??? on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  this is really unhelpful. Why can't I rebook online? http:\/\/t.co\/N5O43sVl8i","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you @united for your prompt assistance.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you :-)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes! Always a treat to fly with you guys! ???\u008a\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica do you miss me? Don't worry we'll be together very soon.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thanks @SouthwestAir ! #heartlanta","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica still waiting to see  @Starryeyes_Dev_  ????","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica shares up on 4Q results - @iol http:\/\/t.co\/XZ6qeG3nef","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's flight Flight Booking Problems experience is pretty great!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I better get a free flight","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you. Is there a possibility it will change?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir now accepting #Apple's Passbook app for boarding passes. App works on #iPhone & #iPodTouch, not #iPad. http:\/\/t.co\/XxSaomBdGS","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"#nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Can my wife's RR points be transferred to my RR account?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united still can't dm, it's LH7631 on 21\/2\/15","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 705. EWR to FLL","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the update","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why do I have to go thru the details of the flight I want w\/ the recording to then repeat ALL when a real person gets on the line?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is a money sucking airline with terrible terrible customer service","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Bummer. Might have to go with @AmericanAir card instead. TY for response though.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks I just sent a DM with this info.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you see now that is a lie.  They auto respond with insulting email. #sucks","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @dfwairport you 2 together are the best part of flying!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir research buddy. Read my previous tweets and get some context.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united need help. Never got tickets. Conf #ggqzqd","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing\/calling\/DMing people you've inconvenienced.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I would like to know what's going on before his current flight lands.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways nope, they just announced we're headed back to the gate.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks :)","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue awesome, thanks!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue can I change my flight if I already printed my boarding pass?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight attendant doesn?\u0099t understand not understanding English doesn?\u0099t mean they are deaf. Stop yelling English slowly to them.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we even offered to fly in to another airport and they said they couldn't do that. No explanation why they can't.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you.....you do the same!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI  Can you help.VA home page will not let me ?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir   Are flights going into Dallas this morning?   Thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united I think not. I'm not flying you again, if I can help it.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thank you!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir OMG OMG OMG !!! I JUST DID!!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes, please get me the seats we paid for.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Are there any current promotions\/codes for Nashville-Denver? Thank you!","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways u guys suck","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is rising like the sun at DCA this morning.  @NATCA members have the best view. #avgeek http:\/\/t.co\/VAhdekVOKe","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you suck. @SouthwestAir you're the best.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue they miraculously fixed the plane #kudos to shoe ever it was","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir oops, Sorry, Done,","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks. Got it straightend out last night.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Love you guys???\u008d\u00f0??\u008d\u00f0??? http:\/\/t.co\/3X9NRUOvtS","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again.","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Bag policy says stroller OR car seat.  We need to bring 2 car seats and 1 stroller.  Should I just call for details?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for your offer! All sorted out :-)","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http:\/\/t.co\/iNNP0Kkyby","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30.   No answer on your phone. Have young children.  HELP!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you, you too!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways with this livery back in the day. http:\/\/t.co\/EEqWVAMmiy","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @bwood we'd prefer everyone hear our complaints amount your airline","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http:\/\/t.co\/9rx5HOmM25","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/kVXs1lCqLp?? @alynewton new fav airline","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w\/ a promotion & then be hung up on","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways awesome! And yes, @UpInAirClaire is!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue wall separating in row 1. #safetyconcerns http:\/\/t.co\/zTrDwV0N4l","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Okay. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/6H5uEZH4cv","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Flight 1133 (N353JB) \"Blue La La\" departs @mco enroute to San Juan International Airport http:\/\/t.co\/SWZm2fX3nu","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Definitely! Lots of announcements and the app is great.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http:\/\/t.co\/TtLwZgIyAg","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I even went to ticket counter and got no help","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes can do","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA??\u0088\u00ef?\u008fBOS","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir give this guy a raise....great start to flight from AZ to MKE..","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways awesome! And yes, @UpInAirClaire is!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it was 3472","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I tried.   We were hung up on, twice. After speaking with someone, then put on hold for 45 minutes.  No resolution.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir mission accomplished today, Thank you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir but seriously if my cats dead I'm going to be pissed\/very thankful because it is evil and wants my soul","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for giving away my seat. Another fine job! http:\/\/t.co\/r7ibqr4CYd","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http:\/\/t.co\/4kI6Xr67nk","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min ??\u0098\u00a5 #fail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You please do not burn my dreams !!!  #burningman tickets sales today.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing\/calling\/DMing people you've inconvenienced.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Ok. Thanks for your help.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @zakkohane pretty sure he's saying Ricoh had great service down at BOS ;) #happytohelp","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science  #ANAmarketers","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways : its just a very bad customer service experience\/\/ can you help","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/Fd2TNYcTrB","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http:\/\/t.co\/Flcnnn2USD","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir unveils 4 new routes, including  2 from #Ohio http:\/\/t.co\/4uRzvBPJKO via @usatoday","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir does that mean my ktn is not in my reservation?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir right on cue with the delays????","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir res chg online\/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue okayyyy. But I had huge irons on way out. Promise no shenanigans?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/fW3cy8HGdJ","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united WHy is my KTN not showing on my boarding?  Why is TSA pre-check not applying to my boarding pass?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http:\/\/t.co\/1L9sCWPhph","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"There were plenty of empty seats in coach \"@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f\"","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Nice try.  Doesn't apply to Philly.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks JB!! This is why I ???? you!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I?\u0099ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir If it's in my backpack, why do I need to see agent?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I found a flight I want on @CheapOair. Is my @AmericanAir AA Advantage # applicable to earn miles on it since you're merging?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thx off the response, finally got through the 45 min wait and talked to someone.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I need to change a ticket and my res can't be changed online.  I also can't get a call through due to high volume--can u help?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http:\/\/t.co\/FRhuXiB8II","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http:\/\/t.co\/jLHM0x7UkB","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica You should still develop an app - then you will be my favorite airline.","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you! You have always been so good to me. I will follow up.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when are you opening the flights beyond august 7th???","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?\u009c@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!?? Yup! New beanie http:\/\/t.co\/AnEqXZR4bp","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Did you find out where it is? Thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I have an issue that requires a bit more than a tweet to explain, do y?\u0099all have an email?","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United rescheduled my return flight from #Japan?  Uh why?  Trying to call #UnitedAirlines #customerservice - 45 min wait.  #fun","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways over the phone. I called the 6170 number and she picked up almost immediately.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I just received your birthday card.  It was amazing and made me smile with joy.  Nice videos.  Thanks.","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???\u008d\u00f0??\u008d\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00f0??? When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.??","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes, it says it should be deliver within 6 hours after pick up line.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+.  Forget upgrades - just want legroom. #unitedfail","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http:\/\/t.co\/XMZ3Tf9Ix8","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people","accepted":"negative","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth, AUSTRALIA? Thanks","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http:\/\/t.co\/avRTOWTyzk","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Ahhhh! Sorry, just followed.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!","accepted":"positive","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united The link in the message I was replying to. #3thparty #ITproblems","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.","accepted":"negative","rejected":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Oh wow. #sm ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/l0i8fnz3KU??","accepted":"neutral","rejected":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http:\/\/t.co\/JQHg4jTm4w","accepted":"neutral","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.","accepted":"positive","rejected":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is the best. Case and point. https:\/\/t.co\/ucVnilMb4x @ryand2285 #HappyBirthday","accepted":"positive","rejected":"neutral"}