Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways one question. Can I book one way tickets with award travel/points

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thank you. I'll do that next time!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways http://t.co/AXRYeIWzh0, vuelo24.es, vuelos24.es sell too cheap MAD-NYC with USAirways. Are they trusted webs or is it a scam?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue bag just delivered and items have been stolen.  At first look - my Kate spade bag and bottle of spiced rum!  Wtf!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @contactcej thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Joanna did a WONDERFUL job!  Thank her for me?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica you will match my #AmericanAirlines status? Cool!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Ok Thanks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you need to follow me so I can dm you to give you the info

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Stop this madness RT @JetBlue: Our fleet's on fleek. http://t.co/7x9uSbj2FV

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue this is lovely!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways has no idea what customer service means.  As the customer, if you mess up my plans, don't treat me like its no big deal!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!???ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways we haven't departed yet so let's not get too high hopes.  But everything has been on schedule so far

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/P6eef1zWzc

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @USAirways "but I take meds that make me severely dehydrated" {sigh}

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir when is the last chance to get #DestinationDragons tickets? I would die of happiness if I won ??????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir If you care, could you have someone call me to explain what is going on.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Is there a way I can get a record of all the flights I've taken with you?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue and have empty "help" desks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http://t.co/j0mhMkDiVl

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir still planing on flights into Dal? We are trying to fly in tomorrow from lax

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I LOVE JET BLUE!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue is that supposed to change in the near future?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http://t.co/fgJbex480D

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir It was the usually excellent SWA flight!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways hey guys!  Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Are we able to change to an Even More Space seat after we've checked in online? Have a flight tmrw and can't seem to change my seat

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you! Good service, safe flight... 1/2 way home!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @ladygaga @carrieunderwood All were entertaining

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Btw, thanks for responding quickly!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@united It was quite enjoyable. ????

Except now he's stuck on the runway in Houston. ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks! Made it safely! http://t.co/KCqeBEej7S

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir My chariot tonight. From this angle it looks like a 787, no? http://t.co/3ZZKQWWbJz

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir okay. I just sent it.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/3Ltx7JKBo9?? is fleek dead yet now?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/PULp4i0w96?? smh

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I'm Flight Booking Problems a flight to Vegas. Any good promo codes??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Includes @KCIAirport ?@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHil??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Why we can't have nice things. RT @JetBlue: Our fleet's on fleek. http://t.co/HP9RPPCvHx

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir done.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united despite my bag not making it to Newark good informative email tracking updates help!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too..

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I guess that's too much ask, huh?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir According to TV passenger interviews, the landing was far from "uneventful" with heavy (panic) breaking to

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Does your home airport not count in the badge system? My TB account says 2 flights but I've taken 3 this year.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue How long ago can a trip have taken place for me to still get credit if I didn't apply my TrueBlue # when I booked?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it was very comfortable, now waiting for our luggage

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways done

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir so was there a winner for #DestinationDragons ???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways sadly they've tried that and airport agents?¦no flights so they're stranded at PHL. No chance of a hotel for them?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united also checked email you have on file for me and it is correct

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united DM sent

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http://t.co/Bd5tvr3Gcy

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir yes. He's in the next flight

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Can you transfer my bags too?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you suck. @SouthwestAir you're the best.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir okaaaaay UGH IM 8 MIN AWAY

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@JetBlue process begins 6:48

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united stay warm - I will be passing through Chicago next week

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue okay awesome! Thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: But I don't see AA @united

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I intend to..very much. My 4,000 followers will as well.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir that's quite an impressive list of fees!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I'm not a frequent flyer with US airways, I'm qantas? Can I still get notifications? Thank you

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thank you, @USAirways!  Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir!  Thank you! You won me over!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.?? Good luck with that!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I'm great thanks keep up the good work

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why can't @dfwairport have the capability to spread salt on a runway?!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@united nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Do y'all know when the new routes from HOU to Aruba & Puerto Vallarta will be available?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united at this point I made it home on my own.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Is it possible to add companion to only the 2nd leg of a trip?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United super lame that you charge $8 for tv on an international flight to the US. It isn?t 1997!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD?? WARM THANKS!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Good evening, UA. Can you assist with an issue via DM?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Oh yeah? RT @JetBlue: Our fleet's on fleek. http://t.co/FTv2NWWQF1??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2/24) is at full capacity?  i'm hoping for a little bit of extra room! ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I am but it says yall are sold out. Me & My coworkers would need to get out first available

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http://t.co/RvCDA2nnme

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united hey, left my computer bag, w/computer inside, in United, filed online report, no response

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4.  Worth the extra $200/trip for less hassle and fewer delays

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue, I normally ?¤ï¸? you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue backlog is an hour at most, this is over two!  Unacceptable!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir You sent me a cheque today which can?t be paid into a UK bank account. VERY annoying!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Ahhhh! Sorry, just followed.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I did.... Would be nice to see more services out of @triflight instead of having to drive 3-4 hrs to like charlotte or atlanta

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir sure,I'll send a message now!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir love them! Always get the best deals!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is rising like the sun at DCA this morning.  @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1/2)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  Just sent DM. Thanks for your attentiveness to this matter.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united leisure. Military personnel for safety reason R highly recommended to not travel in uniform

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir #AATeam thanks for working in very rigorous weather conditions for all

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I will thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica wow this just blew my mind

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir de-icing is important!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted,  4 hrs so far waiting for call back. What should we do? Need to get to nyc

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue he loved the #natural #beefjerky snacks????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/2Nzh3QOaZo

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir
I still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Why doesn't @AmericanAir provide a means for dialogue?  What is the fear that drives this decision?  #worstcustomerserviceever

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways and @american please get my plane together before I go to Jetblue

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue this is lovely!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  redeemed themselves!  Flight out at 7:44!!! Had to call and negotiate,  but thank the Lord I'm heading home!!!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir got another flight. Thanks you

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir y'all the real MVP with these prices...

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir hi when will your next set of flights be out for next year from Dublin???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir your employees were great!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue what is the Mosiac 800 #?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir have you considered adding the "we'll call you back when we have someone free" feature to your support line?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Can I get a follow? I fly with you for Christmas.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks... I finally got through this afternoon.  :)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue well duh. My grandfather just got hired as a TSA agent and currently at PWM!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways don't think you guys could mess things up any more.. Never flying with you again!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that would help! or how about integrate it into the App so I can just "activate" it and surf...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I am impressed with your super-fast reply to @CGJase

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir 8FKQW is the conf #. Thanks for the reply

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w/flights!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids.  Just very frustrating. Tried app, web, etc. Still love u guys!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can you follow for quick DM?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways oh they saw it and said nothing.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways now the freezing bus is just doing circles?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir oh no worries. Just have never seen that before until today. I mean?¦it is a great card ???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue great will do once I land in JFK

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue just mine sadly.. But yea the fly fi is awesome

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - First impressions are hard to reverse.  A horrible first experience with you.  Will never fly with you again!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I'm not sure if you can do anything to help me with that, but if you can that'd be great.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Lmfaooo ?@JetBlue: Our fleet's on fleek. http://t.co/1G9RnmYUQe??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks for the response. We are hopeful.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you for help and quick response

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks -- we filled it out. How's our luck with this? Is it common?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways how about a drink voucher for the next flight?? #winkwink

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue it's only because I'm wearing #TrueBlueColors!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @el_ingeniero don't check your baggage if you don't have to.  They will lose it!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue awe you guys are great can't wait to travel with you again soon!!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flight 437 PHX>ORD.  Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Love the new planes for the JFK-LAX run.  Maybe one day I will be on one where the amenities all function.  #NoCharge #Ever

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @reccewife with the exception of everything you've asked for. Heh

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue hi guys, do you have a general enquires email address please? Thanks David.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ?¤?¤

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: You know what ... RT ?@JetBlue: Our fleet's on fleek. http://t.co/WJYAs2D94n??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue waited for 15 min then got disconnect

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Tell me the secrets to flying high #RedCarpet

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue really caring??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir got it taken care of! thank you <3

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue it's time for a direct flight from #JFK to #PITT.... @ Official JetBlue Terminal 5 - New York?? http://t.co/QygXGmd3Sn

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united tried to and got through the whole 2,000 characters and I was not even done.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir it eventually arrived. just seemed really slow. :)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Cancelled Flight previous request. Will accept ticket number for document number

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united If you have had any issues with  United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  I'm on standby for my connecting flight. 1st on the list.  NudgeNudge I'm told there are four slots open. Save it for me.  Please.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Hi Guys good morning how are you doing

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you're my early frontrunner for best airline! #oscars2016

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Already rebooked for tomorrow. Fingers crossed!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir DONE!! thank you so much!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yes, Thx! At 10:35 (landed at 9:20).

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir when will you have flights for October 2015 available?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks -- we filled it out. How's our luck with this? Is it common?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!???? http://t.co/RHw78ktQFO

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Any way you can help with entry to Vegas event? My Boyfriend & I have been @Imaginedragons fans since 2009. They are awesome!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir your hold music sounds like it's from Super Mario Bros for gameboy color

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I miss the #nerdbird in San Jose

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight 3763 IAd-Sat. We're on the outdoor track for an hour

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1/3)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it's not a friend it's a legally required chaperone on a school trip.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yes staff were rude  and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would like the actual email address so I can follow up. thank you.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees & w/the windchill -8

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is there a referral program for the Milageplus explorer card?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???ð??ð??â?ï?â?ï?â?ï?ð??ð??ð???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue why was Flight 1856 delayed to Buffalo ?  It?s a direct flight and the plane is at the gate.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue do you know when the schedule for dec 2015 will be released?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir after an hour and a half then it came back damaged. Not happy ??£

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you for the response.  When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways of course! "Yeah, travel has gotten harder. Ask other passengers if they will switch" it's not the fact, it's the attitude!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia ???â?ï?? #GoingForGreat

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue You guys need pillows on these rockers to really knock it out of the park ... just sayin ...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue  I'm game if you're buying!!  ;)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks so I'll like to get the new tail N598JB N615JB Boston red Sox livery so I can share with talk but send them only on weekends

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue probably not anymore.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir oh, yeah. I guess those are two different things. 3 am does weird things to my brain. Thanks again! xox

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for that advice, so helpful. Can't believe you guys actually charge people to "fly" united

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Counting on your flight 989 to get to DC!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I made it! Thanks for the help!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Yesterday, I'm sorted now.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united this is why I fly @SouthwestAir ... Never have any issues

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)?? Your welcome! Not on this flight. It was a quickie;)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir versus @JetBlue
in Customer Service?
Who will win!
For Me @AmericanAir is a convenience to a trip to Cali <3

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @Imaginedragons  Did they pick someone for Destination Dragons?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #1691 out of JFK. no one has info & no answers as to why we boarded the plane. the team is in an awkward spot & everyone is cranky

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race
http://t.co/SfjDuahx9Z by @skift

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@SouthwestAir Why do airlines change ticket prices in the middle of the day
#annoyed

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Yes, it was Sunday.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir stop ur bs promos of ??ï?anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways How do I redeem my pass to the admirals club? I have 1 free visit with my barclay card membership. And can I bring a companion?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/vGqOihtRkH

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united, take a look at status of 683, sitting at ORD ... This ain't cool, yo.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what gate is ua5396 leaving from?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - any way to get a message to an international flight gate at EWR?      Road conditions are horrible trying to get to flight ...

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir one staff on desk. Now been queuing for over an hr.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united now arrives LAX @ 8:03 am

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @Sb5551 Sounds like  @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir #promotion fly 3 roundtrip #flights to and from #ATL between 2/15 and 5/17 and get a companion pass for the year #travel

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I?ve been on the line waiting for 40 minutes again.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united workin on it. Waiting on him to reply.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir good to be back. See you all again in several weeks.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways never let's me down, every. Single. Flight. Gets delayed.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @RenoAirport hi, when do direct flights from Houston to Reno begin?  Don't see any days in March?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I'd love to know what your policy is for damaged luggage.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir =UNAmerican Airlines just lies and poor customer services...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle.  But for real, you should fire @Kristi_Capel

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways landed safely everything worked out.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir another great trip! LAX 823 - LAS 3075-  BNA. Thanks so much!!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Ok thank again for your help!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways please have your people hold flight 599 from Phoenix to San Jose.  We pulling up to the gate! Scheduled to depart at 5:40

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir yes there's issues on the site as well unfortunately.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir 2 hours on hold for customer service never us SW again

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement  1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir okaaaaay UGH IM 8 MIN AWAY

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Nope - still no one helped me.  Giving up on united. #badservice

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  that would be lovely! You have great people working in your organization.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can you follow me so I can send you the info?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled.  I'm done with you.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for responding ... will do!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Awesome!!! Sending now.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE ??¤#ANGRY

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united THANK YOU!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica what is your policy on flying after surgery?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you ! What about Paris ? Could we arrange something from there ?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta  #NFTYConvention http://t.co/ttbtY89Ilo

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back.  UA3466

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue do you have a waiver for NY weather today?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united No wonder the cabin is filthy. #badservice

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Used 2 get emails 1) pre-purchase a snack and 2) when time to check in. Got neither 4 tomorrow's trip. Do they not get sent now?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Already signed up!  Thanks!  Looking forward to trying the Southwest experience.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica "You down with RNP?" "Yeah you know me!"

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport   1/2

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways, if I rebook on another airline after my flight was Cancelled Flightled, do you reimburse? I need to get home today, not Tuesday.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/7XMaV13G2W?? http://t.co/Ela7TNtcIR

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways i have been patient.. especially the first time. i will never fly with you again

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Already signed up!  Thanks!  Looking forward to trying the Southwest experience.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united i got it at the gate, thanks for checking!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I have a question about my interview process I had only one interview but was the last person is that good or bad

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways we haven't departed yet so let's not get too high hopes.  But everything has been on schedule so far

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united It appears there are six flights to Calgary tomorrow is this correct?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue great flight! Great view! :-) http://t.co/Yxn00pnOav

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir That would be great. Thank you! I'll send it over when you follow.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways me and my wife will be flying out of atlanta to vegas on March 7th since couldn't get any out of tricities here in Tn

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue haha. TY. Do you know what time that lane opens at Logan?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'll be impressed if I actually get a response! ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @southwestair so I saw the promo for A-List when I was on a plane this Monday. I fly two more times in the qualification period. 1/2

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways but need to confirm please help

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @love_dragonss LAUREN IM SCREAKJMF

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways surprisingly quick response time by you and them. Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue She claimed that she did, but I was not happy with the way I was treated.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Got my bags this morning! Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!

Rejected response: neutral