Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue absolutely, my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two, will send a Tweet when it's done!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Ha?? you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/IMVMpnQXAI

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united past

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Club in Denver is dope ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you! Excited to be working with you guys!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I love the dancing little richard. cool beans.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica happy to spend the day together. Let's do this!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you might be the only airline not offering waivers...keep up the good fight

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. @USAirways #neveragain

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you guys! Brilliant customer service

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir please....can I have the last tickets for me and my best friend to #DestinationDragons http://t.co/eQqi1nfSZh

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@AmericanAir just disappointed with the Flight Booking Problems process and add?l fees to sit together on a more crowded flight. Not impressed so far :-/.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
?@JetBlue: Our fleet's on fleek. http://t.co/pa7dCjXlzL??

C'mon fam???? just. No. Ok?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways would like to see you do similar in PHL! http://t.co/n9vGe2nPIB

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue today my family gets to experience #mosaic status w/ me! #LifeIsGood

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica they told to check with the airline regulation first so that is why I contacted you.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue That's why I love JetBlue! #truebluemember4life

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach.   I want resolution or a comp

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks. What's your opinion on chances of getting in okay tomorrow?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I love the dancing little richard. cool beans.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I've never witnessed such covert tactics from an airline.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@SouthwestAir thank u for not leaving me
@me nice job running thru the airport to catch your connecting flight

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue any good deals for March?! Looking to fly to Orlando!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you!!!! I will be there to pick her up on time.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue ha ha! Can I get a wake up call at boarding time please?  Large coffee, extralight extra sweet please!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways how can i get ahold of a reservations supervisor?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue do bags still fly for free anymore?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue works with Google #chrome but not Internet Explorer.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue just mine sadly.. But yea the fly fi is awesome

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue what good with the inflight WiFi?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Lovely! RT @JetBlue: Our fleet?s on fleek. http://t.co/Hi6Fl1AX9E

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #1691 out of JFK. no one has info & no answers as to why we boarded the plane. the team is in an awkward spot & everyone is cranky

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we have been told that it's lost...you guys don't know where it is

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/vGqOihtRkH

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I hope so too :)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I (heart) my CP status. Sure would be nice to have though.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united met with agent. All taken care of. Thx for reply

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir oh I will, AA on speed dial

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account?? #help

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would go anywhere JetBlue goes.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what happened to flight status map? It was so cool..

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.?? sent

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we finally just arrive to Bogota, good but long flight!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you can 100% confirm that?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks for the info and the quick response!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Well, I fly into Huntsville, AL. But I'd take either Nashville or Birmingham too!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just kidding with you I'll send you my stuff now. Thanks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @parryaftab done thnx

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: I'd like the 11c I originally tried for @AmericanAir - again, happy to pay the difference

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can I access Frankfurt arrival lounge when I'm flying global first class?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid?haa man

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir why can't you take me to Knoxville?? yall are my fav #help

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir she doesn't have Twitter.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir TY! But, their site says " Please note that we do not offer a print subscription service for American Way. ..."

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united question. Are departure times based off eastern central time or the time zone your actually in?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@JetBlue Ah grasshopper, your twitterz kung fu no good.  Hire geeks. http://t.co/8MWItRi9kF

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue?? and now I'M feeling like a boss #jetbluefame

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Many thanks for your reply! http://t.co/6CGFv02gzb

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir anything in particular I should ask for.   Will they want me to document my mileage plus status!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @madbee95 check the website before you go to the airport!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just curious, when are you going to to finally learn #customerservice ?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways You are 0 for 3 so far in on-time flights on this vacation.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Oh wow. #sm ?@JetBlue: Our fleet's on fleek. http://t.co/l0i8fnz3KU??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Absolutely!! The staff was amazing!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks. Line moved quick. Already done.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways and that you can choose the same seat for free after clicking 100 buttons.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the nightmare continues... http://t.co/TsvgbrL15f

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue of course !!!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue wall separating in row 1. #safetyconcerns http://t.co/zTrDwV0N4l

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways The help/complaint forms on the website can be used only if the matter applies to an actual ticketed flight

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is it policy to tell customers "We can't help you?" I'm sorry but this is unacceptable

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir great job TYR ground crew...now let's get this bird outta here!!!  Tell flight 3200 to wait on me...be there in 45 mikes!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united mechanical issue. Looks like they got it fixed! Thanks for your concern.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 77min still on hold to chg award travel #sorrynotsorry

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ???ð??ð??? ?@JetBlue: Our fleet's on fleek. http://t.co/BBaONx9txD??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/RLWBJ80mA5?? r u serious

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your agent did not say

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the costumer services here at Denver Intl Airport is ridiculous bad!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I will give it a couple more weeks. Thank you.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  I need to email customer service for help and a question, can you please provide the email address?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  I'm on standby for my connecting flight. 1st on the list.  NudgeNudge I'm told there are four slots open. Save it for me.  Please.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Please come to Indianapolis!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir + @twitter  = outstanding customer service!  Thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir So far so good! http://t.co/16c9ex79Rk

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir fantastic thanks! Will try and tweet a photo of the view :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united its ridic you cant transfer credit, you have my $400 & youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @SouthwestOliver that's a great FA right there.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @SSal thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue when are you guys flying it froward in the Bahamas.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united After all I have been through on this trip, can you get me on another airline home?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir go @franks105 go!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue oh. And thank you for responding

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: First base already? I like your style @JetBlue

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue lolol @s_myc88

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  can you help me out?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Mobile boarding pass email.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I see what you did there ;)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir ok, gotcha! ??ï?ð??ð???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue How do I know if my flight was deemed a dark flight?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flights to Dfw Cancelled Flightled today?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue lord...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @HeyMyNameIsSEAN Sean if you look at the AA schedule it sometimes gives you a clue if new'airplanes are used. They are gr8

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I've DM'd you. Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for more timely updates.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue imma need the hook up tho

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir many trips coming up!  I will see you soon ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http://t.co/YcCITaeP3S?? Thanks again SW

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Trying to reset my password, email never arrives. Help?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation..

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir DONE!! thank you so much!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a "no show"

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1/3)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Ok Thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight number #2386

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways really, so what does that mean??? #usairwayssucks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir You're right. Someone is up to something...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united i think he actually did not like your screen  @campilley ???ð??ð???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue expanding!  http://t.co/Kk6EixifP5  #Nantucket #Aviation

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you, but I'll be Cancelled Flighting my return flight, as I've already rebooked with another airline so I can get home today.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir do you have any tickets to the Atlanta show? I would love to go with my sister ?¥ï¸ð???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: His name is Enzo ???? RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http://t.co/dLh9138HBg

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Disappointed in the FAA "regulation" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  I got rebooked for tomorrow

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral.  This is pathetic.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Sorry! Thought I did. It's done now.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you so much!  I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the most frustrating flying experience. One continuous "I dunno what time you will leave today. ". Dunno?! That's code for ...?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir QSVGRU when would the next flight arrive?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Aw okay thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Cancelled Flight previous request. Will accept ticket number for document number

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir great day in the air. http://t.co/YNc2ZUt4zz

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Spent most of the winter in NNY with Mom,  JetBlue will take me home to FL via BOS on Mon. Miss hubby, kitties, warm #countingdown

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can I bring mini bottles of booze on to my flight?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united all good man it isn't your fault that plane is having maintenance issues

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir - really?  All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united #1007 Houston-Bogota with an engine problem, mechanics trying to "fix" the problem, safety first, better to change the plane

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice.  #happy #customer

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight....

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir LOVE IMAGINE DRAGONS  SO MUCH I EOULD DIE IF I GOT TICKETS

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir really easy for locals to get down to the strip. book.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica How about some free drinks on the flight back for the free promo?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@AmericanAir Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks a ton!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I love the hipster innovation. You are a feel good brand.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you guys rock!! http://t.co/LA397zaoAY

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united your b737-800w  literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you! I will be calling you! #CheapOairChat

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united How can you not know where my bags are?  You knew where they were 6 hours ago. You are killing me!  Worst service. Ever.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir though I work for another major airline,  I LOVE your Black history month commercial. I Thank you.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Hahaha.... "Meanwhile in Russia...."

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flying high thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a "no show"

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thx - fingers crossed they are found.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/CXTTxV2lMP?? ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flights taking off from IAD this afternoon?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no worries, loved flying with you guys. Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ok. Can I DM you the info?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir filing it now. Thank you for your response.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir and is there a delay on our connection to pns?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue OK cool.  I need to listen to some Dre and Snoop en route to LA.  That would have been a shame.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost & found report

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Hey, my bag was damaged flying with you yesterday. What can I do?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir okay just signed up!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  traveling 2bwi nMaryland 2morrw any chance the flight being Cancelled Flightled to inclement weather? Any chance can get earlier flight

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir who's your pick for best picture? I don't want to board your airline until I know

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@VirginAmerica does that mean you don't have a policy for destroyed luggage?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue wow, keeping up with the times...

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united be patient while I let this string of tweets go out showing people you are bad at your business

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would love to Fort Lauderdale now that would cool.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue yesterday's deal?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir THANK YOU!!! ???ð??ð??ð??ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised....

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir truly the best in #customerservice.  If something goes wrong, no matter how big or small the issue was, they fix it. Thank you

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I'm on flight 623 from DIA to Ontario tomorrow morning. no access to the airport via taxi or shuttle. What should I do?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united did not get names...Dallas flight and Chicago

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Corporation Insider Trading Update - Rock Hill Daily http://t.co/vvzkSMFKVw

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue my email is my twitter handle followed by gmail ?º???ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.?? Good luck with that!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/2Nzh3QOaZo

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways haha no worries you guys are the best!  +1 for spelling my name correctly

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue yes! Announced we will take off. You're on it! Thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @love_dragonss LAUREN HoLY SHT

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways where is your email address? Its not on this page: http://t.co/5cwH1yfOow

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Help - I left my Nikon camera under the seat in front of me. What do I do?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united UA1469. Just landed.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks great recap. I wouldn't have been able to sleep!  I was nervous the bad guy was getting away. ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @martysg Spoke to Corp. Customer Support already.  Shame.  Probably a reasonable and cheaper resolution to be had.  Regards

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways OK she is worried that something is wrong with the flight - #1870 - and should she consider flying earlier

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you for quick responses.   #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I did. they told us the wrong carousel number.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways That's not the question. Question is: how do I get past the computer fastest if we both know that the computer can't help me?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  My tweet gets me a response to email dmsc@usairways.com

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 4 segments, 4/4 delayed. Gnv > CTL . CTL > JAN . JAN > CTL . CTL > GNV. My year off from flying with you guys was the way to go.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir got mine!  Just in time for the wife and my 15th anniversary!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is the worst airline I?ve ever flown on. You guys have treated me like garbage today.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir
I still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Sent your way, thanks for the help.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways charged my card 11 times for one airline ticket, now card is on security hold

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @southwestair Hi, how do I add a flight to my account? Just created it

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united i now see it's 72 hours. Thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @NHLBruins repping the Bruins in Cleveland at Rock n Roll HOF & The Christmas Story house #JetBlueBruins http://t.co/JKnWuGJ778

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http://t.co/TtLwZgIyAg

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I only fly Jet Blue

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I'll do that. Can't DM until you follow me. Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways by far the worst airline in history. I'll never ever fly your garbage again

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue can't wait! I'll be the one who can't contain herself. ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/kVXs1lCqLp?? @alynewton new fav airline

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united tried to and got through the whole 2,000 characters and I was not even done.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can I get your service desk # at IAD?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks, just sent :)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I'm on the 110 lol has anyone arrived yet??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ooh thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!!  Really???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ok, have sent u info via DM. I appreciate your help and consideration. ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please be good to me this weekend!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?

Rejected response: neutral