Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united i DMed you the details

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the child is two years old

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Will the nightmare ever end? Just found out our flight today is delayed due to "ground handling delays affecting a prior flight."

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: seriously, I want to work on the JetBlue social team RT @JetBlue: @vincenzolandino http://t.co/eiGaJyzcW2

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  I have a flight 2/22 @930 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Make the world a better place: Visit an elderly relative.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica will you be making BOS>LAS non stop permanently anytime soon?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thank you, @AmericanAir! Much appreciated.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united i now see it's 72 hours. Thanks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks so much!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thank you for sending more details  @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks, keep up the good work

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you! Have a nice evening.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I would be eternally grateful for tickets to the Vegas show ( Í¡Â° ?Ê? Í¡Â°) God bless

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http://t.co/ufyxXkIsa3

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir sure, please follow me so I can do so?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I need to change a ticket and my res can't be changed online.  I also can't get a call through due to high volume--can u help?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the most frustrating flying experience. One continuous "I dunno what time you will leave today. ". Dunno?! That's code for ...?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @southwestair yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads / snow

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Too Late Flight. RT ?@JetBlue: Our fleet's on fleek. http://t.co/nJ5Ga1gds5??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir please confirm 2917 from CID-DFW at 11:30 departure will be/is Cancelled Flighted. Don't want to make the hour drive!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir And gold status too.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - thanks however I feel like the system has failed me -- what is the solution?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you guys are killing me. http://t.co/22iPGeIcSm

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response.  Need an explanation pls. #notsatisfied #smh #unhappy

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: smh RT @JetBlue: Our fleet's on fleek. http://t.co/IRiXaIfJJX

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thank U ???? ?@JetBlue: @ItsLaLoca But of course! Safety is always 1st!  We'll make sure to handle her with CARE and LOVE!  :)??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can you send me another confirmation email?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @staralliance how can I book reward travel in August?? Everything is blacked out.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united any info on delays at SFO tomorrow due to low clouds?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways following you now

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united stellar customer service. You have earned my business by your attention to detail.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica How can I watch the #Oscars2015 on my JFK->SFO flight?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you too!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir oh, is it only in Atlanta?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks for help. Can't wait to travel with! And get out of the snow.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I have never had such awful customer service and conflicting service. Outrageous.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways always letting me down. ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would like to communicate directly with a "Customer Experience" executive. Does Joanna Geraghty have an email address?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Can I add miles from my January Air China flight to my MileagePlus account?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm.  Your employees need an attitude adjustment

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue a little vino wouldn't hurt ??·

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir oh, yeah. I guess those are two different things. 3 am does weird things to my brain. Thanks again! xox

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Any news about the departure of the flight UA51?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united so is the ^JJ standing for Just Joking?  I am not finding the humor.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways hi there I am flying MYR-CLT-ORD tomorrow is weather looking ok or problematic?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue?? and now I'M feeling like a boss #jetbluefame

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :(

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I guess I have to redo the Flight Booking Problems. Ugh!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways and @american please get my plane together before I go to Jetblue

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways sad experience today on 4663.  Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #kudos! And we're done and heading to warmer weather!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir yes I was everything worked out great

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Definitely will!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@USAirways Have you just given up?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir It's all good. Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@USAirways: Reminder: From 2/28, we?ll be tweeting from @AmericanAir.  http://t.co/mFMNKmvOTR?RT I look 4ward to that follow back too!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http://t.co/Qw1til96YA

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Not possible to carry-on and put in a closet/overhead? Had success doing that with other airlines. Thanks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Plz consider customers you're losing to #AA for ??« the KC ??ï?? OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you.. Appreciate the response

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir How do I retroactively add previous flights/miles/points to current rapid rewards balance?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways i hope i get the opportunity to join the team with this job opening!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir how are the runways at DFW? Will you be flying Late Flightr today? Thanks.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I received a brochure in the mail touting all the benefits of the advantage card with usa now merged...baggage included

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@JetBlue This is the error message: Paper tickets cannot be serviced on-line.
Please see a JetBlue Crewmember for assistance.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir ok. Pilots are looking for agents  - they jumped out / FLT 5350 #DFW / this is crazy

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hi. My 2/23 flight from CUN-EWR shows a departure of 2:55pm on my United app.  Can you confirm?  Doesn't look correct.  Thanks.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united will do. Thanks for the help. Cheers

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I had booked online but unable to Cancelled Flight online. But finally got thru.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding  another plane and is stopped.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs. http://t.co/igSVzvrbbN

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir please rebook me from Seattle to Columbus Tue 2/24, locator: KARAAX, name: Mitchell M Neuer

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir awesome! Thx

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flt last nght Cancelled Flighted-mech.probs, flt this am Cancelled Flighted-snow, finally on a flt home. 1st cls empty & they won't let me sit there

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY?? ???ð???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir when is next lax JFK flight today

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Can you tell me Jet Airways award availability?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Let's just say #IDontWannaLiveWithoutYourLove https://t.co/i9KCgaxxFa #ItWasMintToBe #BestInClassSocial #ThankYou #Travel #Business

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thank you so much its been a very stressful day

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Promo Watch Phone $33 at Amazon check http://t.co/leNaOwFyvU

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united counter agents at RDU deserve a medal. #thankyou

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm rebooked now, but the line was 300 people deep.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Definitely! Lots of announcements and the app is great.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http://t.co/MBcEhCSZX3 @CaribbeJan @islandexpert http://t.co/2Zm4jkAlZl

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I did.... Would be nice to see more services out of @triflight instead of having to drive 3-4 hrs to like charlotte or atlanta

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir boom. http://t.co/PzGc6Jch7n

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Now put your baggage fees back on "free." RT @JetBlue: Our fleet's on fleek. http://t.co/oxsA8btVTB

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir do you still use DC9's?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue to Increase Charter Service to Cuba - #Travel Agent http://t.co/lYQrb4HCYU

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why is it most first class passengers now request the sand which from coach ?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https://t.co/Kaej9G0CHd

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir You sent me a cheque today which can?t be paid into a UK bank account. VERY annoying!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I wish I could remember all of their names!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir please help me get tickets to the @Imaginedragons club show in Atlanta?! #DestinationDragons

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir or you could send me a DM.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks. ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you.
#onechildfourbags

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir de-icing is important!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I see several economy plus can you put us in those. We don't have to be seated together

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways please keep Emily at you gso airport ticketing on staff she is amazing

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Maybe it is just a machine...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir retiring with my hubby and it's our 25th wedding anniversary this year! Companion pass please!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you can send my luggage to my house????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united following

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: THE END: RT @USAirways: Reminder: From 2/28, we?ll be tweeting from @AmericanAir. You should join us: http://t.co/NBpCJCpEW9

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3/27-4/2

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thank you for valuing my feedback. What will you do with it?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways just realized my @AmericanAir advantage number wasn't used for my flight.  How do I get my ff miles?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Looks like brooding skies out of ONT this evening. http://t.co/X9BLwgWA68

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 6344,6373, Sfo-Dfw also 1576 SFO-ORD

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir got another flight. Thanks you

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can you help me reroute my trip?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks for update http://t.co/K7uBOTMr1r

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Yes. Luckily I was there.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir + @twitter  = outstanding customer service!  Thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways You are 0 for 3 so far in on-time flights on this vacation.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks ???ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I see two flights with two seats in the morning can we get on those

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways IT HAS BEEN FOUND THANK YOU

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica fav airline

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir great job and great service in and out of SDF this weekend during the winter storm.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I've just received the ticket. Thank you for your help

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir versus @JetBlue
in Customer Service?
Who will win!
For Me @AmericanAir is a convenience to a trip to Cali <3

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Here you go https://t.co/oM1vIEg74a

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united so is the ^JJ standing for Just Joking?  I am not finding the humor.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life  http://t.co/sbEhi46bMk

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 2 hours on hold. Still no answer. Horrible.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir done. Sorry, I thought I was already.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I'm also a mosaic customer and fly jet blue ALOT....

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue awe you guys are great can't wait to travel with you again soon!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight, and still charge me $50 and 10hrs?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue me again :) you don't have ABC on Inflight TV, do you? (If so, what channel? #SharkTank is on!)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United is the worst major US airline.  More proof: they're boarding the plane with the outside galley door open in 0 degree weather.  Wtf?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Okay, thank you for your help :)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United can you help me get from IAH to SFO earlier tonight?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  I sent a email to customer relations and I will be calling tomorrow.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Is flight 0769 out of LGA to DFW on time?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue who's running your tweeter using the word fleek?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ??¢??¢ RT?@JetBlue: @Peaches275 Oh no! Unfortunately, the code must be entered at the time of purchase in order to qualify for the points.??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your chairmans phone is down. what other number can i use?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Now Covered by Bank of America (JBLU) - Dakota Financial News http://t.co/WOwxhpU5qv

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica your inflight team makes the experience #amazing!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir it's the poor customer service that I have a problem with!!!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue its a wonderful thing!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you for the response, we got it resolved at the counter.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways literally the worst flying experience of my life, and I have flown a lot

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I?m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'll be impressed if I actually get a response! ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir how does one book a ticket online and put it on hold?  Does that require that I pay for the ticket?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue - looking forward to it when we finally take off.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir We don't mind the fee! We were told we can't change name on ticket at all.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir right on cue with the delays????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir yes, please #companionpass

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways Thanks so much for ruining my vacation. I really couldn't have done it without you.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united i need my confirmation number! Can you give it to me?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/w8MTmSP2RY

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united received hotel but no food.  Also email for 3750 miles.  Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Only way to fly! #Elevate #Gold

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Looks like they came through. Thanks again for the help.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue how much for a trip to a warm island @SamChampion http://t.co/N3SUIip0VW

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flight 705. EWR to FLL

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir sure, please follow me so I can do so?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir tell me you can get me to ABI earlier than 8 pm tomorrow

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Can someone please answer my call. I have been waaaaaaiting!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.?? Always! I adore American Airlines!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando.  ???ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question.  JetBlue rocks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks for letting us know. Hoping for no more delays!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Great, thanks. Followed.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces.  Ur fired

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir no flights to HRL :( is this a limited route?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue seriously?? What is going on?! http://t.co/mTHM9waObu

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways tell reservations to rebook me from 5080 to 5129

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again.  Won't change our flight. Can we go now?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/pr3OeBC2N2?? lol wut?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks Yup I'm all set.  It happens.   SLC ground staff were prompt,  helpful and courteous.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/M2wSg2olgo?? -_-

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir and thx for not responding

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir are you hiring for flight attendants right now

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir - answer the phones.  Trying to change a reservation and haven't been able to get a human to pick up in two days.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you guys are awesome! Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can you follow me so I can send you the info?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica do you miss me? Don't worry we'll be together very soon.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Am I allowed to carry on a suit bag and carry on bag? My suit bag will hang like a jacket would. It is soft sided, 48"

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/MB0hVfqB1t??-see what ihop started ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I looked on the email chain and there is not one

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united landing in Chicago - saw it once we were already airborne.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Please bring back RDU to FLL direct route!  I noticed it is missing starting in Late Flight August!  The flights are always packed!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @USAirways you can help by now finding my baggage!!  Reply to me ASAP with who I can direct details to.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  is there a route to flight from Mexico City to Chicago midway using your services?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways charged my card 11 times for one airline ticket, now card is on security hold

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways link didn't work via Mobil.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway?  We can't hear the pilot

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir booked the 8th.... Save me an emergency exit... Gotta stretch out

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is there an additional charge for a golf bag with clubs , shoes, and golf balls, if that's the only piece of luggage you check?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir your social media team just said "sorry". Thankfully submitting a complaint got resolution from an amazing rep who called.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir no flights to HRL :( is this a limited route?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks to supervisor Miriam who provided me with great customer service. #finally

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways i've been on hold since 11:30pm  need to reschedule my Cancelled Flightled flight for a morning departure tomorrow.  please help!!!!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways on the DL, send Ethan some new pants and some "white revive" laundry tabs. He's a great guy, good crew, he's just, err, single.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united free booze for the Bach party would make it better!  ORD-->MSY #Delayed #Again   We will enjoy either way.  Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL?? that's why you're bae ?¤ï¸?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir myself and 2 others

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Can't view seat selection/change seat for flight tomorrow. Can you look into this?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir much respect!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back.  Thx! ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir got mine!  Just in time for the wife and my 15th anniversary!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I can't. I don't have acces to a phone rn. My iPhone broke. :/ would rather change it now then Late Flightr.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Can you give me info on Flt 681 out of BDL? I see it's Cancelled Flightled.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united which is why my next flights to Miami will be on another airline.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways depart from where? It departed PHX and was due to land at DCA around 8pm.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue 795 to Austin

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir this is the biggest joke of #customerservice I've ever seen from a  ??ï?? brand http://t.co/XHSUUpHeZe

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I responded. Your info different than your customer service line

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Tomorrow wouldn?t have been soon enough! Thank you for the info!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir two were non revs, right?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I think we both have the same status (nothing). I think there was a bug in your search system.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united [checked in + boardingpass w/no checkin bagage] guess i'm all set. :-)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways If I am traveling with an infant in my lap, is there anything I need to do to notify you?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united in fact he received my boarding pass

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you ???? standing in line now!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways don't think you guys could mess things up any more.. Never flying with you again!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir :( Thanks for the opportunity...

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united tremendous. What would you recommend?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http://t.co/pKy7ZhnNRH

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir What does this even mean?  I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Still on hold. Way to suck.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you. We are signed up for notifications. We shall watch and wait! ??ï?â?ï??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @Leopolds_IC  No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue on flight 622 from Nassau to JFK. Not showing Cancelled Flightled yet but assuming it will be? Any info?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united are there any upgrades avail to get us all on the same flight

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I will give it a couple more weeks. Thank you.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  my flight was #3729...but I left my phone on the plane or the shuttle :(

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue dropped 3x in past hour

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue will we be able to watch the Oscars on our flight tomorrow?

Rejected response: negative