Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir everyone deserves red carpet tx until they destroy your luggage &only give you $75 voucher, like I want to fly w/them again!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir wanting a âï?? for the ??ï?? finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you guys operate a world class company and for that I thank you

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @FortuneMagazine well deserved!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir who should I contact about a missing Rapid Rewards credit?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir i got a new reservation for tomorrow. Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no u don't

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Why can't I check in online for a flight tomorrow am?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I have 8 flights with you in the next two weeks :) let's make some good memories!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing???? #DestinationDragons

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Great seats on this aircraft!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO ???ð??ð??ð???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Okay. RT @JetBlue: Our fleet's on fleek. http://t.co/6H5uEZH4cv

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways with chocoLate Flight please... i m melting http://t.co/jJdoSFYIBM

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united finally made it to rep, who solved my problem.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue actually flight 1089 not 1098

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways no problem...just funny have a nice day

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir fight got Cancelled Flighted can u help me rebook a flight?  Call center is too busy to answer calls or even put me on hold #yuck

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir "Airport snow removal method #22..."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  how do you get one?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways how's us 1797 looking today?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir when will you have flight from DAL to PVD?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Awesome - thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @gruber Finally.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I DM'd you

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways or is anyone even responding to social media? AWFUL.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/7XMaV13G2W?? http://t.co/Ela7TNtcIR

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue 1242 now?! I may cry!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you have now lost my bag. Never ever flying United again #joke

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Good morning.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thanks for the information!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Southwest Airline is THE way to go!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue actually flight 1089 not 1098

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no response to DM or email yet.  customer service?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united on the plane. I was thoughtful enough to ask for it and got it; there are prob others that also deserved it

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S.  I would like to change departing airport

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united obviously

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue  I see my flight from Boston to Pitts is ok from this afternoon. Did you have any delays for the morning flight?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Cool! "@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united did I win :)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways stuck at the gate in Charlotte, NC waiting for "release papers" and a fix for a broken computer system.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways will shall see in the next couple of minutes.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks so much for your condolences and quick response. It is very much appreciated

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir i want to change my flight for next week, they will still charge me. Waiting for fligt status

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Mark T.  in Austin was great handling my bag issue.  #thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Ill check it out, appreciate the response, regardless.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @TifffyHuang I met my twitter friend waiting outside the Troubadour #DestinationDragons http://t.co/lf69waf5ad

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your app sucks balls compared to @AmericanAir

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/b5ttno68xu?? I just ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@AmericanAir: @nlrphoto Those are very beautiful photos!?? Thx! Would marketing dept be interested in buying?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica wish you flew out of Atlanta... Soon?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I need a customer service manager to contact me please

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hopefully They will give me a feedback, bafore my flight...

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir working over time tonight?  Got delayed 2 days .. In SJU .. Could be worse :)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir already did- reply was "sorry. we believe this to be fair." as a journalist writing an article on my trip i will include this

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: His name is Enzo ???? RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http://t.co/dLh9138HBg

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks! Flight 2160 today. Great crew!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Can't wait for the trip. Thanks for getting me there!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I just did, how can I DM? Do u have to also add me?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir please help me get tickets to the @Imaginedragons club show in Atlanta?! #DestinationDragons

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Awww thank you B6! Glad to hear it!  Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue with 3 kids and 11 days 340 + doesn't work and it's months in advance

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @americanair Help!  I need to speak to a live agent before I lose my online reservation being held.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir been on hold for 1.5 hrs. What's up?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can you please post wait time-have been on hold for two hours

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways It wasn't weather this morning.  AWE1701 diverted back to BOS due to mechanical issues.  So far lost one of 3 days :(

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Just sent! Thanks :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways now on hold with customer care.  Wonder if someone will pick up the phone before 5pm.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I don't need to rebook I need to know the policy

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united trying to get a customer service agent.  Just landed in SFO.  Can't fly with 3 layovers with 3 kids!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is ??¢

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir very confusing to receive "your trip is around the corner!" email when I already Cancelled Flightled the flight

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 4 of us are stranded   And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica hahaha ???@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir When do you all expect to open the reservation through November?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united look at this beauty ???? dc 10 united airlines ???? http://t.co/MvYoizRPdE

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir a nice trip back home after a looong vaca ???ð?´ http://t.co/9TRvfnCedL

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united and a husband.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue weather where?  It's 60 in SFO and flight 834 is still on time to boston.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways No I need the corporate office number please as that is who is dealing with this for me. It's a 480 number.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica wifi AND better seating.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@AmericanAir: @nlrphoto Those are very beautiful photos!?? Thx! Would marketing dept be interested in buying?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways new F/As from DFW to CLT this morning did a great job. Well Done!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Success! Good work JetBlue team

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue waited for 15 min then got disconnect

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue Havana, Cuba - To share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue good to know, thanks so much!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  I sent a email to customer relations and I will be calling tomorrow.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways That's not the question. Question is: how do I get past the computer fastest if we both know that the computer can't help me?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir followback

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Still looking as we speak.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@united I can tell you. Your airline has lost mine and my families business.
This day and age message through Twitter travels fast.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you #loyalmosaicmember

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Such a suprise! New vanity kit set for frequent travellers ??? thank you AA! http://t.co/fA7Nygn1Ux

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi ?? just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you guys held our flight #330!  Thank you!!!  About to take off from MDW now to Oakland.  Thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir what do kids aged 11 and 12 need to fly with AA internally within the usa. Thanks for confirming

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, "Fly the Friendly Skies."

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - I bet you don't, but I'm the paying customer here. I know how to check for flight delays, thank you.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the person is currently bettween gates 71A and 73 in LAX

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you for quick responses.   #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united finally made it to rep, who solved my problem.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: *On the brink of bankruptcy. ?@JetBlue: Our fleet's on fleek. http://t.co/01ldxn3QqQ??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks for your help! #jetbluesofly

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what happened to flight status map? It was so cool..

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no worries even though I was talking about seat assignment :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I LOVE JET BLUE!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue my family and I are excited to see you too???ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica any plans to start flying direct from DAL to LAS?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways I don't think the US site allows that (unlike http://t.co/etfjqIwUvt). Can I use a US credit if I held on http://t.co/etfjqIwUvt?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I have almost 3 million miles w u so I am loyal to u.  When r u going to reciprocate?  What a joke

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways terrible service

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united How can I verify if wheelchair assistance has been requested for my next flight?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways call Gate D9 in CLT and get me on this flight

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue unfortunately no, but hoping I can catch one sometime in the near future!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yes, I want to complain. Your coworker was neither. Is there a customer service point airside?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Then en route to the airport the rebooked ticket was refunded.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @courteroy LOLZ. "On Fleek"

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Anywhere warm cause its freezing in NYC

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir when will you be issuing a weather advisory for RDU?? the entire state of NC has shut down from the overnight winter storm.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Your website deserves a new design. #html5 FTW!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue my daughter's college game in Denver.  Only one set of parents will be there ??¢??¢??¢

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @freddieawards Done and done! Best airline around, hands down!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir arrangements to reimburse me for the rental I had to get?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Can you transfer my bags too?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways so I still need to stay on hold? http://t.co/04SDytT7zd

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is offering #CompanionPasses to Atlanta residing frequent fliers! http://t.co/mdN5ED58ze

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir may want to direct that to the people at @FurryFiesta tok

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir we're here at MCO. Thanks.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 1632 was phenomenal frm gate (SEA) to gate (IAD)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Greenfield Daily Reporter http://t.co/LM3opxkxch

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please do! She went above and beyond what she had to do, she made us her number one priority!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @dfwairport me too!!  LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for a subpar travel experience and it's not even over yet #stepitup

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Hi! I ?¤ï¸? your company and fly all the time. I was wondering if you could please share this link & read! http://t.co/lO6LghPcdU

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through)  Appreciate it!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @ladygaga @carrieunderwood All were entertaining

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir upgraded to 1st class. Inquired about red wine.  "Sauvignon blanc & I can't pronounce the other one."  Couldn't describe...

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flight 2008

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways How can I change without penalty and not have to call customer service

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue woof I'm on the red cArpet http://t.co/iIdrbLNOoX

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http://t.co/fgJbex480D

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue since high likelihood of snow at time of flight tomorrow, any chance I can rebook for Sunday?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 4 of us are stranded   And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I've just received the ticket. Thank you for your help

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir TY for your consideration!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http://t.co/qqlzk2jkzR

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @BrandsSayingBae well here we go

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Thank you!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I need help about a ticket. DM me

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I've tried...its @USAirways anyway

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways just hung up on me again.  Another waste of an hour of my time.  How am I supposed to book a one way award flight?  #badwebsite

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue 2 words: "staff training." What a joke-

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue had me on hold foreverrrrrr

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can u get me on flt #3768 instead of #2522 rt now

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: smh RT @JetBlue: Our fleet's on fleek. http://t.co/IRiXaIfJJX

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I will and I will share with many, many others. #filmcrew #media @WSJ @nytimes @latimes @chicagotribune

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica save some for 871 tomorrow AM!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue hello! my husband bought us a trip last night & just noticed my last name is misspelled! What can I do? Thanks!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I'm on the 110 lol has anyone arrived yet??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue will you please start offering more routes out of @triflight to more locations

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email.  What am i paying $8 for??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told ???ð?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united now the weight restriction? 'We'll try to get as many of you as we can on this plane'

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 16 days for one flight and 8 for the other (roundtrip).

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united But thanks for asking

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @Imaginedragons #DestinationDragons Scavenger Hunt rules: http://t.co/vHgkiTzSaw

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @dultch97 that's horse radish ??¤??´

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you. Any help is appreciated.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thank you. Great tool

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what's up with flight 5545 no gate agent or plane at PHX B18?  Nice customer service.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united question - was given food vouchers but can't use on plane..how   come

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it's not a friend it's a legally required chaperone on a school trip.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I would appreciate that.  Thank you.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - sitting in seat 10D on a flight back from Vegas to Chicago.  Someone left a folder that looks important in the seat pocket. (1/2)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at??³. @JetBlue need your help

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@SouthwestAir three cheers to your Denver staff. Don't know if we
will get out but they're keeping us smiling. http://t.co/RX8z53M7yy

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @FortuneMagazine Congrats!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thank you for your help today.  I have been a loyal US airways customer and i appreciate your responding to my tweets.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir i got a new reservation for tomorrow. Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways res went under her maiden name...married 50...no docs with maiden name.  Hence, problem.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue hi. Just DM'd info

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2/24) is at full capacity?  i'm hoping for a little bit of extra room! ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  Just left there  Friday!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir upgraded to 1st class. Inquired about red wine.  "Sauvignon blanc & I can't pronounce the other one."  Couldn't describe...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @landonschott he's fine, he really likes picking his own seat....

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @L_Burley11 -- the best!!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir No apology necessary. It was wind and I was on Delta. XOXO

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you very much.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@USAirways
Good news, we got fixed.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Are there any sign up bonuses to enroll in Elevate?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Hey there, can you follow us so we can DM you a question :) ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue, it would be nice if the app would actually inform you that a flight is delayed.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united lax29108m make it happen please else on a cruise with no luggage tomorrow

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 6344,6373, Sfo-Dfw also 1576 SFO-ORD

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir "Airport snow removal method #22..."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Got a call. Bag is to be delivered tonight. Thanks for your reply!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I flew United last month and the experience was AWESOME!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Looking forward to some friends and family time in Arizona.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir this is the biggest joke of #customerservice I've ever seen from a  ??ï?? brand http://t.co/XHSUUpHeZe

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united online inchecking able in the Netherlands (ams)?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you're killing me now. :-) You got me! #smitten #trueblue

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir just messaged you. Please have someone contact us immediately.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I will thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thnx!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/vO3eQsEPqH

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you guys are so clever ???? http://t.co/qn5odUGFqK

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir this has to be the absolute WORST EXPERIENCE EVER!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir #AmericanAirlines on approach to mex.... http://t.co/se57dmjHiW

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir that's ok, thanks for letting me know. Appreciate all the responses.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united still no response??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Can someone please answer my call. I have been waaaaaaiting!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways direct flights to SFO leaving from same airport with @VirginAmerica and @united - can you please put me on one of those?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir we've already made other arrangements ourselves.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir can you?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks so much , my passport was recovered

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we have been told that it's lost...you guys don't know where it is

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http://t.co/KKAY8XaPs1

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue is there also a way I can get a printed one for my records? I keep them whenever I fly ;)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg?  What if I travel with 2 friends?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you for the apology

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue i love this song <3 thanks @JetBlue

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I found a flight I want on @CheapOair. Is my @AmericanAir AA Advantage # applicable to earn miles on it since you're merging?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance.  #NeverAgain

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Need to start flying to @KCIAirport .  ???ð?????ð???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I need #United to be a better airline!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Great, thank you. Best of luck dealing with this horrible winter.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united The link in the message I was replying to. #3thparty #ITproblems

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united will do. Just need to get CVG.... and my bag too. Thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue That's right! :) Game, set, match.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I think this is the best first class I have ever gotten!!  Denver to LAX and it's wonderful!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways why let passengers on board when there was an issue? Over an hour & the pilot doesn't know when we'll leave.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http://t.co/PfseNJk5Pw

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways on your website and on your boards at Logan it said it was on time, so we went through security and got to the gate (2)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for being so bad you make a two day train trip look appealing!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Twitter isn't letting me DM you..

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks, I'll look forward to the response.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir any luck?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways why have me board a plane knowing there is a maint issue?  US5235.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach.   I want resolution or a comp

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue 5 hours delayed now in hour increments?  Really?  & as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir has the best customer service!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ???ð?ªRT @JetBlue: Our fleet's on fleek. http://t.co/dSDEbodmEL

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @JohnWayneAir Thank you both very much!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue CEO battles to please Wall St and flyers - from @NZherald http://t.co/Q4Amiw7FSw

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I cannot DM you as you do not follow me.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir im tryin to book a flight but cant get ahold of anyone!

Rejected response: neutral