Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@USAirways Have you just given up?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@united "Airport snow removal method #22..."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways What's the contact number for the corporate baggage office in Phoenix?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir good to know. Perhaps it was execution then.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @zakkohane pretty sure he's saying Ricoh had great service down at BOS ;) #happytohelp

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/w8MTmSP2RY

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united when a 2 hour flight turns into a 3:30 ordeal...sigh

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Yes, thanks I found those, didn't see the gray tab at first :)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue no. Did not catch his name. I am sure Jason will know.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that's right- with an overnight Miami.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I can't find a good photo of it... You got one? #goodnight

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral.  This is pathetic.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united private jet would have been cool! Do does not work. I'll try again

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.?? sent

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir horrible flight!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Why is my "first available" flight for me now Tuesday but a flight today  that is "booked "#flt 755 available to buy online?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue if i ask ask the pilot will he tell me the name of our aiecraft

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir y'all the real MVP with these prices...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I miss you too. Work has taken me out of Philly. I?ve been on flight 1776 from BOS ??> PHL so many times I should have a res. seat

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/h6cE3mWCqj

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks again for your concern. I will contact customer care upon our return from Australia.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Is it June yet? ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir are there any flights from MSP to HRL in March? I'm looking at 3/19-3/23

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir when will you be issuing a weather advisory for RDU?? the entire state of NC has shut down from the overnight winter storm.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir please can you tell me why DFW has a weather advisory and RDU does not? the entire state of NC has shut down from ice & snow!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue mechanical failure isn't Boston' fault.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  To add, I have to get up to go to work tomorrow am.  I don't like having to wait up until 12 or Late Flightr.  CS sucks.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ??³ LOLOLOLOLOL ?@JetBlue: Our fleet's on fleek. http://t.co/YXSwFq9tGP??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @DAI_President Good luck at DFW this evening AA!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir finally got through. Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I've got a campus visit in an hour and I'm still wearing the same clothes...

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica always!!! Xoxo

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue wants Customs at Long Beach Airport for future international flights. By @EricBradleyPT http://t.co/J6Hb4JDvER cc: @BrianSumers

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @JedediahBila KP I am not traveling - we trying to cheer up Ms. Bila.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Flew ORD to Miami and back and  had great crew, service on both legs. THANKS

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir need to Cancelled Flight a few more can you please check DM

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue i am here - what is your resolution?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir the new logo is going to look amazing on the airplanes

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: No they didn't -.- ?@JetBlue: Our fleet's on fleek. http://t.co/58B7swRpmq??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue just called that number and left message. Are you at to pass along message to team too?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir think you have great people working for you.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir
No one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ?¤?¤

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Plane Veers Off Runway at Icy Dallas Airport http://t.co/DW6VDvqXBB

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol ???â?ï??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks for the quick response - it's appreciated!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  Just left there  Friday!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just did! Thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@SouthwestAir you've got a mess here at DTW but your staff is doing great.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I've got a campus visit in an hour and I'm still wearing the same clothes...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united crashed trying to check in.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @luke_mcintosh68 nah you wouldn't

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Counting on your flight 989 to get to DC!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica that doesn't look to fat to me! It looks yummy!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways So you understand why I'm resorting to Twitter: No help available at  gate while this occurred or by phone afterward.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united went to Customer Service kiosk and they were able to help out! Still thanks for following up!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: So appreciated! @united

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http://t.co/kbHYM5GkAP

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you are one great airline ?¤ï¸?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what about AA miles for USAir flights booked through American?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids.  Just very frustrating. Tried app, web, etc. Still love u guys!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways skys r sunny air is cold I can't wait to get to #CLT

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir i want to change my flight for next week, they will still charge me. Waiting for fligt status

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I've filed the claim but have no way of calling for updates. Is there another way to do this?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service  sucks and your website is conflicting.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: So appreciated! @united

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Great, thanks. Followed.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways when AA gate supervisor 600117 was asked for his superiors name, response received was "the CEO of #AmericanAirlines" #merger

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir any chance of adding LAX->JFK direct any time in the future?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@USAirways: Reminder: From 2/28, we?ll be tweeting from @AmericanAir. You should join us: http://t.co/WBMHRl3bvl

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Club in Denver is dope ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can you please post wait time-have been on hold for two hours

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what's the charge for oversize? Not overweight

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir El Paso deals....May?¤?¤?¤???ð???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Today is going to be the day, I can feel it!  Thank y'all for your support throughout! We're coming home Nashville! #Octavia

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir can you take care @Cowboycerrone please.  Thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y?all hold AA1458 to RDU so they can connect?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @gruber Finally.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I'm Flight Booking Problems a flight to Vegas. Any good promo codes??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir ???ð??ð??? on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thank you @united for your prompt assistance.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you :-)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue yes! Always a treat to fly with you guys! ???â?ï??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica do you miss me? Don't worry we'll be together very soon.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thanks @SouthwestAir ! #heartlanta

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica still waiting to see  @Starryeyes_Dev_  ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's flight Flight Booking Problems experience is pretty great!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I better get a free flight

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you. Is there a possibility it will change?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir now accepting #Apple's Passbook app for boarding passes. App works on #iPhone & #iPodTouch, not #iPad. http://t.co/XxSaomBdGS

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: #nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Can my wife's RR points be transferred to my RR account?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united still can't dm, it's LH7631 on 21/2/15

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flight 705. EWR to FLL

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for the update

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is a money sucking airline with terrible terrible customer service

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Bummer. Might have to go with @AmericanAir card instead. TY for response though.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks I just sent a DM with this info.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you see now that is a lie.  They auto respond with insulting email. #sucks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @dfwairport you 2 together are the best part of flying!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir research buddy. Read my previous tweets and get some context.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united need help. Never got tickets. Conf #ggqzqd

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I would like to know what's going on before his current flight lands.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways nope, they just announced we're headed back to the gate.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue awesome, thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue can I change my flight if I already printed my boarding pass?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight attendant doesn?t understand not understanding English doesn?t mean they are deaf. Stop yelling English slowly to them.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways we even offered to fly in to another airport and they said they couldn't do that. No explanation why they can't.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you.....you do the same!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI  Can you help.VA home page will not let me ?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir   Are flights going into Dallas this morning?   Thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@united I think not. I'm not flying you again, if I can help it.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Thank you!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir OMG OMG OMG !!! I JUST DID!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue yes, please get me the seats we paid for.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Are there any current promotions/codes for Nashville-Denver? Thank you!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways u guys suck

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is rising like the sun at DCA this morning.  @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you suck. @SouthwestAir you're the best.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue they miraculously fixed the plane #kudos to shoe ever it was

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???ð??ð??â?ï?â?ï?â?ï?ð??ð??ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir oops, Sorry, Done,

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks. Got it straightend out last night.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Love you guys???ð??ð??? http://t.co/3X9NRUOvtS

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Bag policy says stroller OR car seat.  We need to bring 2 car seats and 1 stroller.  Should I just call for details?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you for your offer! All sorted out :-)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30.   No answer on your phone. Have young children.  HELP!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you, you too!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways with this livery back in the day. http://t.co/EEqWVAMmiy

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @bwood we'd prefer everyone hear our complaints amount your airline

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/kVXs1lCqLp?? @alynewton new fav airline

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion & then be hung up on

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways awesome! And yes, @UpInAirClaire is!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue wall separating in row 1. #safetyconcerns http://t.co/zTrDwV0N4l

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Okay. RT @JetBlue: Our fleet's on fleek. http://t.co/6H5uEZH4cv

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Flight 1133 (N353JB) "Blue La La" departs @mco enroute to San Juan International Airport http://t.co/SWZm2fX3nu

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Definitely! Lots of announcements and the app is great.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http://t.co/TtLwZgIyAg

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I even went to ticket counter and got no help

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir yes can do

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA??ï?BOS

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir give this guy a raise....great start to flight from AZ to MKE..

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways awesome! And yes, @UpInAirClaire is!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir it was 3472

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I tried.   We were hung up on, twice. After speaking with someone, then put on hold for 45 minutes.  No resolution.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir mission accomplished today, Thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http://t.co/4kI6Xr67nk

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min ??¥ #fail

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united You please do not burn my dreams !!!  #burningman tickets sales today.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Ok. Thanks for your help.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @zakkohane pretty sure he's saying Ricoh had great service down at BOS ;) #happytohelp

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science  #ANAmarketers

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways : its just a very bad customer service experience// can you help

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir unveils 4 new routes, including  2 from #Ohio http://t.co/4uRzvBPJKO via @usatoday

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir does that mean my ktn is not in my reservation?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir right on cue with the delays????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue okayyyy. But I had huge irons on way out. Promise no shenanigans?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/fW3cy8HGdJ

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united WHy is my KTN not showing on my boarding?  Why is TSA pre-check not applying to my boarding pass?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: There were plenty of empty seats in coach "@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f"

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Nice try.  Doesn't apply to Philly.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks JB!! This is why I ???? you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I?ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir If it's in my backpack, why do I need to see agent?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I found a flight I want on @CheapOair. Is my @AmericanAir AA Advantage # applicable to earn miles on it since you're merging?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thx off the response, finally got through the 45 min wait and talked to someone.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I need to change a ticket and my res can't be changed online.  I also can't get a call through due to high volume--can u help?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/FRhuXiB8II

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http://t.co/jLHM0x7UkB

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica You should still develop an app - then you will be my favorite airline.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you! You have always been so good to me. I will follow up.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir when are you opening the flights beyond august 7th???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!?? Yup! New beanie http://t.co/AnEqXZR4bp

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Did you find out where it is? Thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I have an issue that requires a bit more than a tweet to explain, do y?all have an email?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United rescheduled my return flight from #Japan?  Uh why?  Trying to call #UnitedAirlines #customerservice - 45 min wait.  #fun

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways over the phone. I called the 6170 number and she picked up almost immediately.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I just received your birthday card.  It was amazing and made me smile with joy.  Nice videos.  Thanks.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ???ð??â?ï?â?ï?ð??? When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir yes, it says it should be deliver within 6 hours after pick up line.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+.  Forget upgrades - just want legroom. #unitedfail

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth, AUSTRALIA? Thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Ahhhh! Sorry, just followed.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united The link in the message I was replying to. #3thparty #ITproblems

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Oh wow. #sm ?@JetBlue: Our fleet's on fleek. http://t.co/l0i8fnz3KU??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thanks! Y'all have some of the best customer service left in the industry.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday

Rejected response: neutral