Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united OMG THANK U??»??»??»

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@VirginAmerica They were very understanding and helped me out.  Thx! #Comps

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united pls follow for DM

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica got it. All set - Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca  easier

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united What does DM the confirmation @ mean???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@SouthwestAir Ahah???ð??ð?µ That is why
I love SW??â??(^^)?¤

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what is contact info to upgrade using advantage miles?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir When will the flight resume? I don's see it in the open schedule. :/

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir great job TYR ground crew...now let's get this bird outta here!!!  Tell flight 3200 to wait on me...be there in 45 mikes!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks so much!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Btw, thanks for responding quickly!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm strongly considering taking my business elsewhere. #UnitedAirlines

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united PTY to PIT via IAH

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir your message was delayed I just responded

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways how long is that flight? http://t.co/bCwckWtnlE

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir she doesn't have Twitter.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ??ï??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/bTb4awQtln

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it's 9:56, and the desk attendant stated we would "sit awhile" until given the all clear. Lack of communication seems to the norm.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue by any chance do u offer fresh guacamole on your flights

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #ClosePWCS please just tweet this???ð??â¤ï¸? I fly jetblue every time btw????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks! We would like an apology and a full refund. Please confirm when we will receive.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways They were breathing very heavily. but were super helpful. Thank you.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  Great customer service again. Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue yes! Terra blue chips were my favorite. :)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways or is anyone even responding to social media? AWFUL.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir does it show that we are on the same plane?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue he just went above and beyond to be helpful

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I responded. Your info different than your customer service line

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Ok thank again for your help!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Indeed. I don't know what's going on in Pittsburgh that weekend, but, it's drawing a crowd via JetBlue!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Yeah, bag is on the way. As per usual.  I'm actually getting used to getting it delivered to me, its kind of nice in a sense.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - done :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir could you check if there is SWU (typo in last post) space on AA199 MXP-JFK Feb 28th? Thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir sent

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir and Carol Thrower are passengers. Fort Lauderdale airport.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue OK cool.  I need to listen to some Dre and Snoop en route to LA.  That would have been a shame.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united pls follow for DM.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue how can we get help with a hotel we booked with you and are having issues with.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! ???? #southwest #southwestairlines

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir got a callback at 1 am, took care of it. thanks.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways looks like our bag has been rescued. Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir so whats the hold up on flight 4302?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: BLOCK ME BIKE RT @JetBlue: Our fleet's on fleek. http://t.co/2z3hGqPRSG

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you're my early frontrunner for best airline! #oscars2016

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways connection made. Thanks again this week. #daddyshome

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I know. Just a little cold weather humor. :)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Yes. Confirmation number and all.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  getting the run around today with customer service & disconnected customer relations # given twice. Help!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for the call on my Cancelled Flightled flight, NOT!  Flight Booking Problems me for Tues no good weather caused me 2 leave early

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks for getting me to Boston early for @TuftsEnergyConf "Breaking Barriers To a Clean Energy Future"

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yes please! Trying to get to POP- in Newark now....

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue keeps getting better. No water on the plane.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue that selfie was extreme.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Sent your way, thanks for the help.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir have five people shown up yet

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http://t.co/8WBzOrRn3C

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica omg omg???ð??? nonstop Dallas to Austin on virgin?¨??±??ï??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Got it covered. Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no thanks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Great, thank you!! I'll send it now.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @shivadelrahim what about upgrades?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Oh well. I'll get to Cancun eventually.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue sounds great! Thank you!! :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united FAIL set to song. http://t.co/Axpn28xiQB "United Breaks Guitars" < LMAO!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 657. My daughter Candice and I are together with her baby.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways we have seats.  on phone Iwas  told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - how do I get an answer to my question?  Holding for hours , after 6x getting your message just said you aren't taking calls.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks. Can you change the music in the boarding gates?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @NinaDavuluri ???cool

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks! Flight 2160 today. Great crew!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir when are you opening the flights beyond august 7th???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united he is so excellent and so reliable :) #happycustomer

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Now Covered by Bank of America (JBLU) - Dakota Financial News http://t.co/WOwxhpU5qv

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is 2513 and 1555 on time or Cancelled Flightled?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I did not! She's a woman who's a lead, she was working at gate c26.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir finally got through. Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Got me home amid snow & Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone & an upgrade. Thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways we will...sunday! Just a few days away

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir that's why I fly y'all, that personalized service

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united If United loses your baggage they will get it to the airport in the country your in and then it disappears!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue The 13th Annual Martha's Vineyard African American Film Festival  August 10-15, 2015   Our attendees deserve a great flight to MV??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Yes ! :D (Y) From @therealaviation on Instagram :)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back.  Thx! ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united employees almost seem happy when delivery terrible customer service.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we got it, thanks.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I changed my flight through St. Louis. Thanks for the reply though!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Promo Watch Phone $33 at Amazon check http://t.co/leNaOwFyvU

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue that's ok! It just sure seemed like it when JetBlue tweeted us back and asked us to send selfies of us watching.. Haha

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you??? SMA

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @TomVH just get the RR credit card and get the points of family that way

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united for our birthdays my fiancÃ© & I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Flight Booking Problems flight to uphold my status match.  Do taxes on ticket count as earned status points?  #statusmatch #virginamerica

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I was able to get a seat on earlier flight sfo to ind.  Can you add me to 6pm ord to IND?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a #

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @annricord Great! Appreciate it????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue what is the Mosiac 800 #?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http://t.co/QRANZImHTr

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #AfterAll indeed! https://t.co/swWhYhEn76 #LoveSongFriday #Cheesy #80sweresomuchfun #BrandLoveAffair

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways sorry, we are in Philly. Should've told you that.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Looking for some help to recover an item I left on an airplane this evening

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue is the website down? Can't print boarding pass

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir well have all day and all the time in the world

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir needs to offer a college student discount so i can fly home ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united What is the policy behind changing passengers' seating assignments at the gate?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united perfect! Thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways customer service at its best! Rachel S.  took great care of us at the PHX airport. http://t.co/HG7vEqhGHy

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thx - fingers crossed they are found.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Ha?? you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue 1951 BOS to ORD

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways sorry I didn't realize I wasn't following you

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir It's all good. Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways How do I add my TSA Pre number to an existing reservation?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @love_dragonss AHHHH YES LAUREN

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue are there any food places open at the JFK T5 24//?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united pls follow for DM

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways btw, not upset at usaiways, promise.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I understand why the pilot would get on the plane but why 1st class?  There were 5 empty coach seats near me?  I'm a Premier 1K?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)???ð??ð??â?ï?ð???)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir please do. Hate having to fly a different airline. You're my fav.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thank you, busy times.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for the update

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united i DMed you the details

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE ???ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð?¢??¢??¢??¢??¢??¢??¢??¢???ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir Embassy Suites
13341 Woodland Park Drive
Herndon, Virginia, 20171
US
+1-703-464-0200

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways sorry, we are in Philly. Should've told you that.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica add DTW and I'm sold!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir still planing on flights into Dal? We are trying to fly in tomorrow from lax

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica plus you've added commercials to the experience... tacky.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it is absolutely unacceptable.  I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yes, it's a domestic flight. Thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue lolol @s_myc88

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you!!!! I will be there to pick her up on time.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https://t.co/xGfS6tJTMo http://t.co/ixM3t5mIZc

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united hahahahaha ya tried that already

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue sure thing!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you just tight that you're #59 on the world's best airlines list & @VirginAtlantic is ranked higher! @VirginAtlantic here I come!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United is offering to reroute my SFO flight to LAX. Might be geography class time.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks Yup I'm all set.  It happens.   SLC ground staff were prompt,  helpful and courteous.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united found the flight on @airfarewatchdog

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue got it. thanks the quick reply.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks... I finally got through this afternoon.  :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thanks so much!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir safety back in Dallas!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks, I will!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight Cancelled Flightled,  and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD,  just arriving earlier!  Help!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Will do. Appreciate the replies though.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  I need to email customer service for help and a question, can you please provide the email address?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir please please please choose me to go see @Imaginedragons   #DestinationDragons

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united as a 1k, I'm always hoping for improvement.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at  JetBlue

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees & w/the windchill -8

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol ???â?ï??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hi! what is the phone number for reservations in Venezuela? Thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united What does "Cabin Functionality" mean when I'm taking a customer satisfaction survey?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you're the best

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways no warm weather hubs means no Mexico for us.  And I can't go anywhere else since you lost my bags. I hope you attempt to rectify

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir These are some awesome photos. Thanks for sharing! ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @USAirways Yes, obviously! It just stinks that 4pm is the one option when she was supposed to fly at 7AM YESTERDAY.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks for your reply. It was flight 1572.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica fav airline

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Do you have any flights with lie flat seating from STL to PDX on or around the date of March 5?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz ??±?¤ï¸im dying

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I did. They said not as of now. Let's cross fingers it happens before departing

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you so much that helps a lot.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Not trying to make you look bad, on your website it says: "Due to weather in the Charleston, NC" Its actually in SC, not NC

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks! I'll do it.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @reccewife with the exception of everything you've asked for. Heh

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united or you'll Cancelled Flight my flight like you just did

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways that seems unlikely without a crew here to board us

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!!  Jack says hi! http://t.co/BHOOiyT6ZQ

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united all good! Next flight was a little delayed so it all worked ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @USAirways "but I take meds that make me severely dehydrated" {sigh}

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir

Fantastic support by the Twitter team. I appreciate it. Thanks again.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@AmericanAir Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united all day travel. #swag #ijustwanttosleep

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir 8 mins!!! http://t.co/bbZiJWFDL3

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica add DTW and I'm sold!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue great smooth flight too! ???ð???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY?? ???ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united received my bag. I appreciate taking care of the matter and following up!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue whatever your lil #mint heart desires! http://t.co/WmX12F33ZC

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue seriously? System down? No IT?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you know it!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Is it possible to redeem miles for one part of a round trip itinerary without having to book two separate reservations?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united workin on it. Waiting on him to reply.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir :( Thanks for the opportunity...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Can I put sun in my carry on? RT ?@united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways connection made. Thanks again this week. #daddyshome

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Need to start flying to @KCIAirport .  ???ð?????ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways but it's not their fault, because their policy says they at least got us to our destination. Really?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue HE is a lap infant (4 mons old)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica when can I book my flight to Hawaii??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue its always a pleasure ?ºï¸?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir flying back to Denver tomorrow. Should I rebook?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @NinaDavuluri ???cool

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united spending the afternoon @ Mia. Not your fault.  No lounge? Very inconvenient.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it?s the ILS at CLL at fault, not the weather.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I put it my "to" and "from" airports, click update and it tells me to put in my "to" and "from" airports.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I haven't booked yet, I'm asking before I book

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united That doesn?t make any sense. I?ve been 1K for over 5 years, and you?re making it harder to keep me loyal.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways US airways csr at Phoenix airport fixed the problem

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united never flying with you guys ever again. The customer service is piss poor at best.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir How about auto check in for CP holders? Come on.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir two were non revs, right?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http://t.co/jLHM0x7UkB

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/gHJBp5Gg67?? why

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united right... Are you guys charging for the air we breathe next?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Deep Vein thrombosis

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways No flights out of Philly because of system wide tech issue.   @CBSPhilly

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united so is that two seats avail so far for us.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir - did SWA send out customer surveys to earn $100 toward flights? Is this legit?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Yeah, we figured it out.  Thanks.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I can't!!!  No one can't get to "hold".  You can't get past the automated reply.  It hangs up on you.  #FRUSTRATED

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir booked the 8th.... Save me an emergency exit... Gotta stretch out

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI  < my child was inspired.  Thank you.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue here we go again, 2nd round trip to CA in a week #TrueBlue

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. Will you step up to the pLate Flight too?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just touched down in Miami - not too far off , Nicely done united ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways How do I redeem my pass to the admirals club? I have 1 free visit with my barclay card membership. And can I bring a companion?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir i hope i can be apart of the team with this job opening!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the "rock" version)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places...

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways new F/As from DFW to CLT this morning did a great job. Well Done!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( Í¡Â° ?Ê? Í¡Â°)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir DM sent. Thanks for the help!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue traveling w/ a rifle for a hunting trip, can a pistol be in the same large rifle case too? Wasn't clear in freq asked questions

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united anything yet JJ?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Can't wait for the trip. Thanks for getting me there!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir the new logo is going to look amazing on the airplanes

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united if guy on flight 1230 follows through on threat to sue because he couldn?t carry on 3 bags, I will defend you for free.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways just noticed that I don't believe I saw a confirmation for a flight I bought a few weeks ago. Def paid though. #help #resend?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we had four scheduled flights on this reservation and literally did not take one! Unreal

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flight 117. proud to fly Jet Blue!

Rejected response: negative