Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Yes I did.  We headed out to de-ice 5 minutes after I sent it to you.  Made it to Austin, but am now waiting for the luggage.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways question, friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is America's largest airline by passengers carried! Wonder if this is b/c they have a 'Customer Service Bible' #ANAmarketers

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue it's time for a direct flight from #JFK to #PITT.... @ Official JetBlue Terminal 5 - New York?? http://t.co/QygXGmd3Sn

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united counter agents at RDU deserve a medal. #thankyou

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you for your excellent customer service - resolved issue quickly.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@VirginAmerica does that mean you don't have a policy for destroyed luggage?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir how can you not be taking calls? I need to change my flight!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united like continental's chicken feat fairs

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Giants and Virgin America. A match made in heaven.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Flight I want to book was $320 one day; went to purchase next day & price doubled to $737. Inquiring on chance it may go down?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Fantastic! Thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways REALLY? Tried that already-got message not available to do. Next idea?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you for the quick response but I cannot dm you until you follow me as well

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thank you kindly.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Hi! I just saw a Black History month commercial on TV & Im excited! In support of this month,will you all grant me 1 free trip

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir done

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ok, have sent u info via DM. I appreciate your help and consideration. ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir done. Sorry, I thought I was already.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united your "Airserv" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI  Can you help.VA home page will not let me ?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another "go-to" airliner

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you for responding rather quickly btw

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue okay thanks. Hope to be flying with you guys soon!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 603 & 2705 DFW to PSP thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @cityandsand we're trying to coordinate an airport hand-off of Nutella! #veryimportantproject

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I just sent a long note with some suggestions. Thanks for getting back to me.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@JetBlue process begins 6:48

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@VirginAmerica
wjere is our luggage #so slow at lax

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is that the "record locator"?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue they miraculously fixed the plane #kudos to shoe ever it was

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Always love opening the upgrade email.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united OMG THANK U??»??»??»

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thnx for the info

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir One heck of an airline http://t.co/CyoOnZfTdC

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united still haven't received a response. Please direct message me for my contact information.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united need help. Never got tickets. Conf #ggqzqd

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United just played the Most bizarre "safety" video I've ever seen... http://t.co/Hlm2Oks6xl

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir how about some rampers at gate b40 dfw?   Waiting to be marshaled in

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue awesome, thanks! on hold now.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Great, thanks. Followed.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir landing early morning @BWI_Airport after snowfall. http://t.co/apRZsPxigE

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir #RedCarpet Southwest Companion Pass would be great!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Of7PFvQpOY

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I will and I will share with many, many others. #filmcrew #media @WSJ @nytimes @latimes @chicagotribune

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.??´

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/frrfxCCw7Z http://t.co/nKlW9SsVRQ

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/HEpkNpuzwU

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I?m getting an ?it depends?? vibe. Fair enough!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue hi friend! Question for you when you have a moment.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue ready to go to Disneyworld!  For the @runDisney #PrincessHalf http://t.co/sTQY9V8256

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. Will you step up to the pLate Flight too?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir how do I get thru on hold over 3 hours ?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks! Will you guys be getting the A380s anytime soon?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I did not.  That's why I am VERY concerned.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is there a referral program for the Milageplus explorer card?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks, have emailed them. How long should I expect for a response?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir Embassy Suites
13341 Woodland Park Drive
Herndon, Virginia, 20171
US
+1-703-464-0200

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United super lame that you charge $8 for tv on an international flight to the US. It isn?t 1997!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@VirginAmerica They were very understanding and helped me out.  Thx! #Comps

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Seems very likely.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue what's the status of flight 1272 diverted to RIC?  When will it depart back for LGA?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united OK, thanks for the clarification.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Great seats on this aircraft!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me.  This is why you lose customers

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir =UNAmerican Airlines just lies and poor customer services...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir yes, thank you. Just sent DM.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport
Lots of info available of #winterops

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks!!! :)  It is good to air on the side of caution

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir hello #SouthwestAir I'm  happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways not even on your dime and free tickets.  #worsttraveldayever

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways has no idea what customer service means.  As the customer, if you mess up my plans, don't treat me like its no big deal!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks so much for your condolences and quick response. It is very much appreciated

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways not likely, flightaware says plane is still in Durango and hasn't departed.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united bet you wont honour them, like mine ey

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue what's the link for #FlyFi

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you guys rock!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united has been showing the same tone deaf video for all these years about how "wifi is coming!" Hah.Not before I leave. @VirginAmerica ftw

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united hey I left my favorite blanket on the plane bring it back home to me:-(

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Maybe stop telling people the wrong info on your customer service calls.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united of course not. The inflight crew was great!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir please email me at temorris2010@hotmail.com. willing to discuss my experience & give another try would like to speak directly

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I'm also a mosaic customer and fly jet blue ALOT....

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways : i have been trying to reach dividend miles  to extend my ticket for last 3 days , 20 + calls and i get a message to call back

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir done.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united captain "we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir hi guys, do you have a general enquires email address please? Thanks David.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Awesome USAir, TYSVM <3

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq" #southwestairlines

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http://t.co/lZFGUTxIYN

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir we desparately need yall to make a nonstop BNA-> TUL! Cmon it'll be popular. ???? (right, @annebevi @PaulBev1  @MikeAbramson??)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united, Understandable. I did try Flight Booking Problems several times for 2 passengers & got the messages I mentioned before. As for the agents price???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Yes. Confirmation number and all.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  I USED to always fly Southwest.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what is your policy around bringing a breast pump on board?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways pilot for flight 729 didn't show until after departure ??ï?? & now there's a broken computer. Next time flying @United. #ALWAYSLate Flight

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Welp. ?@JetBlue: Our fleet's on fleek. http://t.co/kwUEk1uKbC??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 1899. Thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what's the status of flight 1008 BogotÃ¡-Houston?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways announced that people going to FL via Charlotte would have to go to a different plane & gate, but it was a 'direct flight' #logic

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is there any way to manually add gift cards to an ex-EU ticket( AA metal on long haul,BA for intra-EU)?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united terrible service for military members and their families. #ridiculous #UnitedAirlines

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can you get me to okc from Sacramento today. Dfw is now closed

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Got it.  I am following the United page.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks for getting me to Orlando early #happiness

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Darn it, first in line for no upgrade! Wish I understood the policy. :) http://t.co/xGPaAyFDwt

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue try harder. Take a winners attitude to your work.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @roxydigital HAHA. you didn?t disappoint. Well done. #JVMChat

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @madbee95 check the website before you go to the airport!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I did at 7 pm! Still no bag..

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I definitely will. Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Trying to locate passenger that landed 2 hrs ago in @HeathrowAirport UA938. can you assist? Is flight still in customs? PLEASE help

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United is the worst major US airline.  More proof: they're boarding the plane with the outside galley door open in 0 degree weather.  Wtf?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways in a few weeks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united he has no priority and Iove it

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @L_Burley11 -- the best!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Have a great week ???â??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thnx ^LO :-)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @FortuneMagazine Love SW forever???ð??ð??â¤´â¤?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you! My lost item was located at ORD and is being returned to me.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/D1eRGPdWsJ

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@USAirways: Reminder: From 2/28, we?ll be tweeting from @AmericanAir. You should join us: http://t.co/WBMHRl3bvl

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Nope - still no one helped me.  Giving up on united. #badservice

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Handled. I found tkt on floor dropped by someone. No way - I?m in wheelchair - to get to podium.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http://t.co/GsB2J3c4gM

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways do you have an email??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I?m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir DMing you now! Big thanks.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir drop me a follow I need help

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir QSVGRU when would the next flight arrive?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is there a phone number or email address to customer service?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: But I don't see AA @united

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Then en route to the airport the rebooked ticket was refunded.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir this has to be the absolute WORST EXPERIENCE EVER!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I think i left something on the plane yesterday. who do i call...ah!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways still just sitting here. nobody has said anything. What's up?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways really, so what does that mean??? #usairwayssucks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue the whole plane. Flight 561 from LGA to PBI http://t.co/4Ktk2hsmGy

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I love you

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Am I flying on Spirit air?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways while I?m asking?? 2 of my 11 non upgraded flights, Attendants came & greeted me & thanked me for my business b/c I was Exec Plat.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue perfect! Probably need some coffee to stay awake during the night ;)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you. We are finally at the gate.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united or you'll Cancelled Flight my flight like you just did

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Jan 5? That's not summer http://t.co/TpzhjX7Hbt

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can you change DKYDE6 to 4583>36 on 2/23 instead of 3636>606>36; original reservation was for 4404>36 yesterday but was Cancelled Flightled.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue btw, her name was Samantha and she won over everyone on the flight

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you, but it says the website is down

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir nice touch on the passbook integration!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways how do you do that? You guys need to have much better communication. How? How can we do that?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue word thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir Just had to buy a "safety" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I do! The best airline wifi ever. Thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue that selfie was extreme.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @saianel You could have just said "We don't know"

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thank you. ?@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flight16?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks. UA1121, DEN, 40 min on tarmac.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways How do I get a receipt for a change fee when I originally booked with miles?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue sent :-) curious to see what kind of comp we get.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue: DCA to Nantucket - Washington Business Journal http://t.co/ebxC94kFJD

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir any delays on tonight's flight from DFW to SAT? I have family members on board.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/fW3cy8HGdJ

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue are we scheduled to depart as scheduled?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flight 1183 to Orlando.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @DuaneNClark  ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir LACMA on Fairfax.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @Cayman_Islands  I know that bar :)  Wish I was there now!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir please refund my ticket. What a terrible experience. #southwestfail

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares!  See you Saturday!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Stuck on the plane in Charlotte.  Going to miss my connection.  No words from staff. Maybe some damn pretzels?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United also ran out of water and refused service #costumerservice #legit #jk

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir can u help rebook passenger via Twitter/DM.  Been on hold for 1.5 hours. Thanks!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks! Very excited to see it :D

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you for the confirmation.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir haha, thanks for the explanation

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways good work by flight 1798 crew.  #Chairman's recognition even in coach.  Too many #missedupgrades Late Flightly.  What's up with this?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you for the confirmation.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we finally just arrive to Bogota, good but long flight!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways we are boarding now but have yet to depart.  Thanks for the response.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Does the economy plus cabin also qualifies as a "premium" cabin?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@united Is there a way to get  a copy of Feb's edition of Hemisphere
magazine with out flying?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for >40 mins until owner returned, 20+ mins after I reported

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanx for replying. DM sent

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http://t.co/8dQZlrJo9p

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@united
I will admit, you've been rather good to me over the years.
You've still got me hooked.
(for now!)
Peace.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Can't beat the storm out of town if you wait to issue the policy until too Late Flight.  NWS issued storm warning already...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways waiting for you to figure it out. This is unacceptable.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for the show! ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@united I think not. I'm not flying you again, if I can help it.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir haha...yeah i did, just making a joke

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Yes. Luckily I was there.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir ???ð??ð??? on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ok. Thank you

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why can't @dfwairport have the capability to spread salt on a runway?!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  goes to court to gain access to @Delta gates at Love Field  http://t.co/ILqzmMJiYQ #deltanews

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue great flight! Great view! :-) http://t.co/Yxn00pnOav

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways see you on board tomorrow

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united shes been rescheduled for today, but with the frigid cold, being a possible reason for "maintenance" it could be the same issue 2day

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - any way to get a message to an international flight gate at EWR?      Road conditions are horrible trying to get to flight ...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united cool, thanks.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Black History Commercial is really sweet. Well done.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it just goes round & round, it's be going on for weeks,

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #AfterAll indeed! https://t.co/swWhYhEn76 #LoveSongFriday #Cheesy #80sweresomuchfun #BrandLoveAffair

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Can I put sun in my carry on? RT ?@united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thank you, @AmericanAir! Much appreciated.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir beautiful view flying into San Jose, CA this evening http://t.co/SxVaGbRTlI

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight & been on hold all day.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Boston gate C12

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... ??¡ I want free internet

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@CatfoodBeerGlue you'll enjoy this.

?@JetBlue: Our fleet's on fleek. http://t.co/2thC9RKURT??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue are you my friend?!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/RkwugmanM9?? lmao you know a white person said this

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/aJM3BhJVaa?? #foh

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue  anywhere... away from this snow globe to warmth sand and palm trees..

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united good fly!! #United #businessFirst

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir #AATeam thanks for working in very rigorous weather conditions for all

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @flightspots about time! #mobileboarding is a must!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways no worries, your flight attendant took care of it.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@united It was quite enjoyable. ????

Except now he's stuck on the runway in Houston. ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united They inquire and then do nothing about it...pretend they?re interested. Responded to your DM and no response back...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you for the update!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir - really?  All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@VirginAmerica @VirginAtlantic @GMA @AmericanAir
Can You Help #ourprincess in need of some help in #USA
?????¬??§?????º??¸??? http://t.co/778AzTDaer

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @contactcej thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers?¦any help please?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Give Cyndi & Troy each a gold star.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways absolutely

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I Love American Airlines :D

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Great!  I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why is it most first class passengers now request the sand which from coach ?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir why can't you take me to Knoxville?? yall are my fav #help

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united So do I need to book two one ways in order for her to fly as an unaccompanied minor?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Used 2 get emails 1) pre-purchase a snack and 2) when time to check in. Got neither 4 tomorrow's trip. Do they not get sent now?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir will do! #heart #flying

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Great, thank you!! I'll send it now.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways How does flight 680 look? I'm hearing about Cancelled Flightled departures from @Reagan_Airport and I'm about to head into it

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ??â?ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks we'll be in touch!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @TomVH just get the RR credit card and get the points of family that way

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Worked now, ty

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir How about auto check in for CP holders? Come on.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is my favorite airline.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you

Rejected response: neutral