Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)?? you know me too well ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir everyone deserves red carpet tx until they destroy your luggage &only give you $75 voucher, like I want to fly w/them again!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@JetBlue This is the error message: Paper tickets cannot be serviced on-line.
Please see a JetBlue Crewmember for assistance.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways why have me board a plane knowing there is a maint issue?  US5235.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would love for you to fly my best friend home to PVD for a weekend. ???? http://t.co/cH0NmjyMgh

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united this is getting ridiculous. Now we're missing our connection.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir sent

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is a money sucking airline with terrible terrible customer service

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Yes, ground crew finally showed up so plane could depart very Late Flight.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)?  Thanks in advance for the help!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Roger wilco.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir $192 rndtrp 4/30-5/5 "@DJQ_KC: RT @djimpact: If you're trying to make travel reservations for Vegas on May 2nd it's too Late Flight"

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @dfwairport Guys, let it go. http://t.co/vOxcghciJi

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no they were to busy taking to each other and I needed to get to an audition.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thank you ?@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir the dinner and called me "hon". Not the service I would expect from 1st class.  #disappointed

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica wifi AND better seating.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: I left my dildo on the plane is there any way for me to get it back? @united

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no not yet. Waiting to be connected to an agent

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/9bzqZQx8DC

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica trying to check-in...but looks like your site is down?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir flying back to Denver tomorrow. Should I rebook?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA  #9NEWSBusiness http://t.co/o3WlaInImY

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir oh it's nothing my issue was already resolved and I am in the air

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Do you mean "fortunately"? I don't want my flight to be affected! ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue she helped me with my problem so easily and was so nice, you guys rock!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir have sent you a DM with the details. Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Can I book award travel on Etihad with Dividend Miles?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you!! ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you! Headed from LBC to OAK !

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir ...have you seen Blue? Go look it up :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Orbitz has only shown "priority" seats since we booked & paid 3 weeks ago.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways No worries I was able to read @stephenrodrick entire book while holding. #TheMagicalStranger

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue but Virgin has wifi ???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united this means within one week i will have filed 2 compensation complaints to your website

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I know you are getting pummeled tonight @dfwairport we were one of the lucky out of @slcairport just one more @AUStinAirport

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue awesome, thanks! on hold now.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you found my camera!  Thank you!  You rock!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I was so excited when I saw that you fly there! #ionlyflyblue

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue You just don't get it.  It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united !!!!! YAAYY!!! YAY PROM!!!! http://t.co/DXicoyioxF

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 877 from amsterdam to ewr, 02.27.2015, 737-300.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  how does one downgrade a flight?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ^CB how do you know? @SouthwestAir

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/cRFrwpc1Sx?ð??ð??ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways surprisingly quick response time by you and them. Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united (2/2) I have their name (boarding pass was in there, too).  I think they might really need this. Any ideas?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways doesn't want me to get home

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http://t.co/t3E4SH5xNg @SMUSportMgt #sportsbiz

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @SouthwestOliver that's a great FA right there.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir boarded flight 2334 at 8:30am.  Now 11:40.  Still sitting on runway.  Lots o fun

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir was fantastic! That's the best flight service I've ever had.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/E5NaxBUe4s http://t.co/E1Mex0t6Q5

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@united airlines.
On flight UA 1669.
Need to make UA 3781.
Can u hold the plane for us?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it was 639

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I Want a Plane dad

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir its Adolfo Garcia

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees & @united for help getting me back to IAH.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir very confusing to receive "your trip is around the corner!" email when I already Cancelled Flightled the flight

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I don't need to rebook I need to know the policy

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue when will the system be up and running?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how do you go fr Silver Elite for two straight years to group 5 all the time?  I get no group 2 but maybe 3 or 4?  What's up?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thnx

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please be good to me this weekend!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue How do I know if my flight was deemed a dark flight?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir still haven't been able to get through, thanks for responding

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I thought all those planes were retired? #MD80

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what is your plan to reduce delays?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you! You need to follow back tho otherwise I can't DM you. X

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways #success made flight , please thank the crew of 556 great time recovery

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/tEjrN09tfw?? NOOOOOOOOOOOOOOOOOO

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Oops...no functioning bathrooms on a fairly full flight?  Hope everyone on 702 from New York can hold it.  Me included.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Ok. Thanks for your help.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Hi-i have a travel question. Could you please follow me so i can dm you?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me ???ð??ð??â?ï?â?ï?â?ï??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir wish you had a better mobile app.  You should look at the app from @united as it is much more seemless to check in

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir sign me up!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Can you do me a huge favor?!???â¤ï¸?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue ugh always know a way to my heart ???ð???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue do bags still fly free or have you started charging? thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Includes @KCIAirport ?@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHil??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir yes they do http://t.co/wCSAZZQPae

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Resolved. Over hour of work on  ground & somehow the system reset itself during takeoff. I appreciate the quick response/service.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@SouthwestAir boarding passes now compatible with #iPhone #Passbook
http://t.co/1ESmMnIZEk

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks for the follow up. So glad to get my bag back.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thank you. And thanks for being so accommodating.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would prefer a similar picture but full of E190 tails, but great shot!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  goes to court to gain access to @Delta gates at Love Field  http://t.co/ILqzmMJiYQ #deltanews

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir well its been over 4 hours now and still no one has picked up   try paying overtime and bring in more people

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks.  If you have another method also that would be nice.  Appears to be a design flaw

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue such a bummer.  But I understand it's a business deal. Thanks for answering me!  Much less sad now.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir sorry so Late Flight, responded to your DM.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  when is the next flight with free cocktails ?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways and I can't get through on any phones

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I see. Thanks for explaining.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Pleased to be a Premier Platinum

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees & @united for help getting me back to IAH.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank You! CC: @packermama1

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks so much!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  Lilly M in SJU check in is fabulous!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united your "Airserv" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  I can go.  I want to badly!!!!   I don't know how to DM.  Can I e-mail you?   Help!!!  wmn4life@hotmail.com

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Statement on #Lufthansa Incentive Offer - Digital Journal http://t.co/GqP69g9ZGW

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir By "answering as fast as they can", you mean hanging up on every call?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united What does DM the confirmation @ mean???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways it a change fee request from a month ago.  after one hour on phone with your team, I?m told 120 day backlog.  Awful.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Handled. I found tkt on floor dropped by someone. No way - I?m in wheelchair - to get to podium.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir left behind iPad Air on flight 505 from Bradley to BWI, plane had already left by the time I realized. Can you possibly help?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue quick question, to pay for a second bag, do I have to do it online or can I do it at the airport?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways BF has been stuck in CLT all day. Is the lounge offering free "This weather sucks & we all want to cry" tequila shots?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I will. Thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Only for one flight, though. The 2nd leg my kids are sitting scattered about the aircraft.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica was wondering if you guys recieved my dm and we're able to potentially respond asap

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I would love to go to the Atlanta show ?¥ï¸?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united look at this beauty ???? dc 10 united airlines ???? http://t.co/MvYoizRPdE

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/v4ZVUGMkJw

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Yes, they did. Must have fixed the broken ramp. Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I urgently need two receipts sent but CS is closed. Can you help?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir a nice trip back home after a looong vaca ???ð?´ http://t.co/9TRvfnCedL

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you Alicia!  #ExceptionalService

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united This link in your tweet goes to someone's internal email -> http://t.co/ZksX79itdN...... Probably one of your 3rd party IT contracts

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways never flying with you guys again. Extremely disorganized and too many delays.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue are @AskAmex Amex Plat holders provided access or a credit in the Airspace Lounge in JKF?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united again, you said to go take the time to go there, knowing what the issue was, and knowing you won?t fix it.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I just hope that pilot had a good day off

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united No wonder the cabin is filthy. #badservice

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue things happen it's ok just wish I was on the beach and not in the airport

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways No worries I was able to read @stephenrodrick entire book while holding. #TheMagicalStranger

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir - answer the phones.  Trying to change a reservation and haven't been able to get a human to pick up in two days.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Why @JetBlue let someone from black Twitter in their multimedia department?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  hung up on now many times trying to cal 8004337300 crazy

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http://t.co/MBcEhCSZX3 @CaribbeJan @islandexpert http://t.co/2Zm4jkAlZl

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I have a voucher w swa that expires 4/10. An extension would be a lot of luv

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Can't view seat selection/change seat for flight tomorrow. Can you look into this?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Corporation (JBLU) loses -0.06% on news that @JetBlue Airways ... - WallStreet Scope http://t.co/oFW4A8b5WS

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir yes. Thank you. Oct 25-oct 31

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united good morning, any first class upgrades available for ua1619 Feb 25  rsw to ewr? I need 4 seats please

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue, why must you always delay my Late Flight night Orlando flights? ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways also, can you explain why, when I checked in, on the US Airways site, & picked "Standby for 1st" I was not put on the list?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you! My second flight I already got bumped up to 1st! Love it!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir You can't even get someone on the phone. Great story for the media.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: #nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@united Thanks. Hopefully this is easily resolved.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your agent did not say

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it would be super if you paid as much attention to actual fliers as you do to credit card holders.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great....

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can you DM me please?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no u don't

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir any delays on tonight's flight from DFW to SAT? I have family members on board.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica "You down with RNP?" "Yeah you know me!"

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I unfortunately didn't get her name :( she was not nice!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue when can we start Flight Booking Problems flights for November?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways not even on your dime and free tickets.  #worsttraveldayever

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue 2:55 tomorrow from RIC to BOS. Looking good or am I better rescheduling?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir Just had to buy a "safety" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @Airbus  Wow, awesome videos guys https://t.co/dbcvEPn5QC Great work. #Bluemanity #CoreValues  #Passion #AeroJobMarket #avgeek

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Using JetBlue air miles?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir what about flight 1239?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue hi guys, do you have a general enquires email address please? Thanks David.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you guys are lucky I love you

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Haha - that will indeed be a great day!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united make sure you take care of @LSUsoftball team & @LSUQuinlanDuhon team. We are 16-0!!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue my phone number when you have any news for me is (631)891-5722

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir - did SWA send out customer surveys to earn $100 toward flights? Is this legit?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united They inquire and then do nothing about it...pretend they?re interested. Responded to your DM and no response back...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Flight 4424 operated by @FlyRepublicAir (N813MA) arrives at @FlyTPA following flight from Reagan National http://t.co/OSc9OFlol3

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks, just sent :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united spending the afternoon @ Mia. Not your fault.  No lounge? Very inconvenient.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir microsecond too Late Flight so very very sad ???ð??ð??ð??ð??ð?????????¢??¢??¢??¢

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
More like BaeJet Airways, amirite?

?@JetBlue: @terrybrokebad Right back at ya!??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I clear that folder regularly and JetBlue is white listed so it never got to me.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir open seating is like an open marriage, there's so much love for strangers!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you for the confirmation.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks for responding.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a?? http://t.co/lwOtKIEKGU

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir basically u right now http://t.co/IN24Bpb7dw

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue just lost very loyal customers who use them 4-10 times a year.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways US 728. Refuel; we've sat for so long. Pilot announces where the truck is. "Look, over there to the left!" Actual announcement.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways terrible service

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir hi guys, do you have a general enquires email address please? Thanks David.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways any update on this flight?It's more than three hours delayed. Thank you.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir My Fav!!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir wish you had a better mobile app.  You should look at the app from @united as it is much more seemless to check in

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue mission accomplished: gave @paulgordonbrown  a hug http://t.co/LT1pYKfvRq

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under "Flight Status":? Thx!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I?m still waiting - this has been going on far too long. Is there someone I can speak to?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue What's your current checked bag price policy?  I fly this coming week and couldn't find anything definitive.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue there is no supervisor available, so they couldn't do anything.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you. I will address it with them

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united said they would give us a refund. 30 days Late Flightr NO refund.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united i would like to know if its possiable to checkin online or must it be done at Schiphol?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http://t.co/C7tpdKqULM

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways right on. Up. Up & away ??ï?ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united There is no "reference number." Your agent told me to "just drive to the airport" because "I can't reach anyone there to deliver..."

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Your website deserves a new design. #html5 FTW!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I don't think I've ever had a us airways flight that went smoothly.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united okay - thanks for your help, JT! I appreciate your time!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I did...#FlyFi worked well and was free aboard this flight

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter.  Last one onboard.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks! Made it safely! http://t.co/KCqeBEej7S

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir inflight entertainment.  Tonight a Willie Nelson impersonator sang for the passengers #peanutsandtoons http://t.co/kCDdOD7uFF

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I understand. Wonderful "Miriam" in customer service who was able to reroute me... Got any rental car discounts?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir following. Thank you.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: That's not the case.. They sent me a email with a link, I'll show you.. @USAirways http://t.co/hb799CCo0t

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can you priv chat to help chairman reroute

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways with a glass of wine once we hit altitude?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I can't. I don't have acces to a phone rn. My iPhone broke. :/ would rather change it now then Late Flightr.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir took delivery of N8661A, a new Boeing 737-8H4 yesterday. http://t.co/5z9STyUQJ3 #DFW #DAL #airlines

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways made it!!! Send Bloody Mary's to row 27!!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir didn't realize no clothes until at hotel - suggestions?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united in fact he received my boarding pass

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you, truly appreciate the help, just sent a DM

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir open seating is like an open marriage, there's so much love for strangers!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue who is he I must send a note!!! Too good for words!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanx but this isn't my first rodeo. Done & done yesterday. No results or comm, unless u count status: bags lost & claim filed.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways made it.. Never ran so fast in my life

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir already booked my tickets for August 20th-30th!  Can't wait for my vacation!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http://t.co/xmRvR4lGEg http://t.co/wJoc9f14SU?@tori_leggieri

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks!  I made it ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir YOU FUCKING SUCK

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue all up to date. Can't update via Google play.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I DM'd child's birthdate and full name.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir
Thank you for responding...My laptop is in my bag and I need it for work. I am worried. The file code is UTEVGW.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first.  Will I get stuck in Nashville?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir what name and department does it come under? Thanks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united dmangen@visualclubconcepts.com

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I log in, view reservations, try view specific reservation & takes me back to login page,

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I'll take 3 round trip tickets to the closest warmest place please! #negativedegrees #buffalo #snowwillnevermelt

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you. They are processing my refund.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Lol, k. ?@JetBlue: Our fleet's on fleek. http://t.co/IUX94Rgc83??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http://t.co/RvCDA2nnme

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks for getting me to Orlando early #happiness

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I want you guys to be the first to fly to #Cuba, from NYC.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I send an email about my bad experience and you send back a generic response.  Yet another reason why I'll never fly with you again.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a #

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@VirginAmerica announced New Route to Austin w/fares from $39/way.
http://t.co/gA8pbamu0C

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@JetBlue this is enough for me to stop flying JetBlue.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir lemme come to #DestinationDragons ?????? this university student could use a break from all these books.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue to allow payment by #Apple Pay - Patriarc http://t.co/bdUaUZFhW2

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@JetBlue ooookay @ABC that's silly of you. guess we're "watching" the oscars purely on Twitter reactions tonight. #oscars

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Oh they seem  to have reappeared now lol

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue hey me and my family have questions on a trip to Disney world that we are doing in April . Please follow me so I could dm you guys

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is that @MurraySawChuck

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion & then be hung up on

Rejected response: neutral