Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Are we able to change to an Even More Space seat after we've checked in online? Have a flight tmrw and can't seem to change my seat

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @staralliance Very nice at LHR, congrats, but I'm sticking with AA/#BA. @AmericanAir @British_Airways

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united online inchecking able in the Netherlands (ams)?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  I can go.  I want to badly!!!!   I don't know how to DM.  Can I e-mail you?   Help!!!  wmn4life@hotmail.com

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united same flight number different flight. I'm heading to MPLS

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/HEpkNpuzwU

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I left my comment with customer care. Thanks for contacting me.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flight 2008

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW/ORD? Huge !!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir so, what should he do next exactly?!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir at troubadour with @Imaginedragons .#DestinationDragons http://t.co/rKlQXXaWhc

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you finally got our bag. Customer services reps were wonderful.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united same day flights

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!???ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Good morning!  Wondering why my pre-TSA check was not on my boarding pass this morning??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir oh my gosh! Going to dm you now! Thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue what good with the inflight WiFi?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united So do I need to book two one ways in order for her to fly as an unaccompanied minor?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I filled out the form but I haven?t received any sort of email confirmation that it?s been received. Is that normal?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@united on final. Pls don't let my connection leave!!!
Conf# NPBHD0 http://t.co/eWXwXiDTfX

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue messaged you, thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue today my family gets to experience #mosaic status w/ me! #LifeIsGood

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica help. I was On  Flight  27 from JKF tonight. seat 7C left portfolio. Need it back!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united for our birthdays my fiancÃ© & I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir chances of flight leaving BNA tomorrow at 6:20 am (to LGA)?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Lovely! RT @JetBlue: Our fleet?s on fleek. http://t.co/Hi6Fl1AX9E

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I'd go to Portsmouth, NH to take care of my friend's son while she takes her daughter to Boston for surgery.  #flyingitforward

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways how can i get ahold of a reservations supervisor?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I can hardly believe it! Bundle up and stay warm! ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks so much!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@JetBlue Yesterday on my way from EWR to FLL just after take-off. :)
#wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.?? #generic

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united kept me watching the safety video for the first time in forever. Nice job ????.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united never flying United again! Worst experience ever

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thank you for the prompt response. I will email Late Flightr today.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue just a heads up, this page no longer exists http://t.co/NsJWVTTjGo

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir honesty should always be the policy

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir #2298. Everyone else  was outstanding.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I would be eternally grateful for tickets to the Vegas show ( Í¡Â° ?Ê? Í¡Â°) God bless

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @T5Sparrow Love it. They're cute

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways looks like our bag has been rescued. Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Classic

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @EllaHenderson omg!  Wish I had a flight today!  Haha there's always next time!  Have fun at #LFT5

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I've been on hold with customer service for over an hour. Can you help?!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure/relief you were.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir nothing to do with Mother Nature, more like poor commutation.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I see. Thanks for explaining.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United never heard of this? http://t.co/QDebyaHqfM

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united maybe on my return trip ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Does the economy plus cabin also qualifies as a "premium" cabin?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/zSdGzyDNDe

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S.  I would like to change departing airport

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united There is no "reference number." Your agent told me to "just drive to the airport" because "I can't reach anyone there to deliver..."

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http://t.co/dORuxBqla1

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I will say that your customer service has consistently been the very best!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue It's for me, I spoke with a rep on the phone who suggested I "Voice a concern" via "Email us" on your site. I did a few moments ago

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir yeah it happens. The PHX airport has extra long waits all spring long. Something locals know but tourist don't just FYI

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Congrats VX on the new route! ??ï?ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways lol me too

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue to End Partnership with American Express - http://t.co/WhuFmI2Ytd http://t.co/fbTEMFwRsP

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Happily! But you need to follow me in order for me to DM you

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can I use points to book a rental car?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks for the quick reply!  I travel a lot...but not that much, lol.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :)  Enjoy the ride!?? Thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United just played the Most bizarre "safety" video I've ever seen... http://t.co/Hlm2Oks6xl

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I looked on the email chain and there is not one

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @FortuneMagazine friendliest employees

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir   Are flights going into Dallas this morning?   Thanks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica ?? is flying from Love to Austin now. That is most excellent news.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I have a flight in Saturday from MCI to CLT and there's heavy snow predicted in MCI. When will u allow for changes?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanx for replying. DM sent

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue absolutely, my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two, will send a Tweet when it's done!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue is it true there's a new A320 livery and a new website...?!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir its Adolfo Garcia

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Can't bring up my reservation online using Flight Booking Problems code

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http://t.co/0cevY3P42b via @HuffPostBiz

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I did...#FlyFi worked well and was free aboard this flight

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united done

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta  #NFTYConvention http://t.co/ttbtY89Ilo

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United are you able to see if there are seats open on another flight??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I did

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hi. My 2/23 flight from CUN-EWR shows a departure of 2:55pm on my United app.  Can you confirm?  Doesn't look correct.  Thanks.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Of7PFvQpOY

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united S/O to @Delta for coming in clutch and finally taking me home ???ð???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united (2/2) I have their name (boarding pass was in there, too).  I think they might really need this. Any ideas?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Next Friday, I'll take AA3074 to LGA.Sat morning, US1951+US874.Do I have to take my bags at LGA or I get them to my final dest?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @retailbagholder hahaha. At least they gave u a refund.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united After all I have been through on this trip, can you get me on another airline home?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways getting sorted, thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for more timely updates.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated?my time wasted (2/2)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space, happier passengers, more ontime departures

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir will the Daytona 500 be available on free TV?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @dfwairport you 2 together are the best part of flying!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir when is the last chance to get #DestinationDragons tickets? I would die of happiness if I won ??????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flight 462 to Boston delayed due to weather in Tampa?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united done

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir awesome. Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no thank you

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston?  Usair flight 2218 #US2218

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united he has no priority and Iove it

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@USAirways You'll be receiving a long & detailed complaint letter soon. Long story short: never flying USAir again.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.?? Me and JetBlue are #BFF ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united also checked email you have on file for me and it is correct

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir My DM won't go through but it is 261633561838. Please let me know if you need anything else.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Indeed. I don't know what's going on in Pittsburgh that weekend, but, it's drawing a crowd via JetBlue!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united i think he actually did not like your screen  @campilley ???ð??ð???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue is that supposed to change in the near future?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@USAirways: @hegshmeg O?? thank you for that elaborate response

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur/plane back!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I may not hit any new status this year, but I?ve flown several times this year and have tried to book with y?all every time!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/9vKj9S7jrM

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir are passengers automatically rebooked on other flights if original is Cancelled Flighted for weather etc?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united pls follow for DM.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I know you are getting pummeled tonight @dfwairport we were one of the lucky out of @slcairport just one more @AUStinAirport

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Why doesn't @AmericanAir provide a means for dialogue?  What is the fear that drives this decision?  #worstcustomerserviceever

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir this would be an awesome experience #DestinationDragons

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue  Brazil to volunteer teaching english & spanish to Poor children so they have a skills to improve their chances of a better life.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Can I add miles from my January Air China flight to my MileagePlus account?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: I left my dildo on the plane is there any way for me to get it back? @united

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Change in the Air for Travelers, Investors - @BloombergNews http://t.co/6redD3vC73

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir TY! But, their site says " Please note that we do not offer a print subscription service for American Way. ..."

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica you got cheese pLate Flights too.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http://t.co/YcCITaeP3S?? Thanks again SW

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/o5sifHp4RT

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Your boarding process sucks. You should learn from @SouthwestAir

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united once again my bag is lost when I travel united!!!! Please do something

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can someone help me set up a callback today?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Awesome. Thanks! You guys rock!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http://t.co/FRd0cAy6DA

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Please come to Indianapolis!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Congrats VX on the new route! ??ï?ð???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is 2513 and 1555 on time or Cancelled Flightled?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.?? #false

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways okay, great. Thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flights taking off from IAD this afternoon?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget...

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Either is fine. However, plundering my hard-earned dollars is not fine.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue just a heads up, this page no longer exists http://t.co/NsJWVTTjGo

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks JB!! This is why I ???? you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! ???? #StatusMatchPaidOff http://t.co/ATfRKp6goY

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Love the new planes for the JFK-LAX run.  Maybe one day I will be on one where the amenities all function.  #NoCharge #Ever

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir research buddy. Read my previous tweets and get some context.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I was trying to find airfare for my family.  Your prices are ridiculous!  Almost $1000 more than @USAirways. #notmadeofmoney

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you have now lost my bag. Never ever flying United again #joke

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways hi!  Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I did. Thank you.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united again, you said to go take the time to go there, knowing what the issue was, and knowing you won?t fix it.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir here we go again #aa106 "Plane not ready". Are we going to find the crew run out of time again like last night #shortstaffed

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - how do I get an answer to my question?  Holding for hours , after 6x getting your message just said you aren't taking calls.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways res went under her maiden name...married 50...no docs with maiden name.  Hence, problem.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir good to know. Perhaps it was execution then.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir we then had to deplane, and change planes.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir your phone service sucks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Noooo!! Why is our previously direct flight from FLL>SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight, and still charge me $50 and 10hrs?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I know where that is! Alas I live far, far away now. #Books

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood ???ð???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I did see that! Working on picking up a trip or two as we type.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I'd go back to Haiti to deliver shoes, books&medicine to kids I met in orphanage last year. #flyingitforward http://t.co/pGoeUXnsPI

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Re: Flight 8088 SXM>JFK what time does bus leave hotel on Feb 22?  Mass confusion here.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Corporation (NASDAQ:JBLU) Update: @JetBlue says #Lufthansa ... - Markets Bureau http://t.co/aPY3zLSqUu

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Can you help me add a AAdvantage number and known traveler number to a reservation?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 1917. Thanks for the 5 hour layover in LA too???? Icing on the cake. At least your staff was courteous and helpful.. Not #unreal

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Direct Messaged you, didn't hear anything back

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Repeating this is policy is basically repeating "Fuck you" to your customers. I'll be shopping for a new airline ASAP

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir yep, they moved me to 16A as they showed me flying "standby"

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir "Airport snow removal method #22..."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue messaged you, thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you so much. How will you be able to contact me?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica What is the reason  for the delay of the departure of VX 413 from JFK this afternoon?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I've never witnessed such covert tactics from an airline.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hi there, looks like my connection is delayed too so I'll make it. Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Anywhere warm cause its freezing in NYC

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Y do U not reply to customer refund forms??????????? #unitedairlines

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir will you please work out a contract with @triflight to offer service there..

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @beantownmatty Sounds like a date!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Amazing to watch @chasefoster (who travels with celebs all over the world) show the youth of America who *not* to fly with.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how we looking on getting those bags to Lusaka

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flight 1183 to Orlando.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir hook me up with a free trip to Barbados and I will tell you the secret beaches to see

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways we got our bags today. Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways through, can you confirm that I haven't been charged?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united No, I do not. I was only given a Flight Booking Problems reference number.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Finally got me home #BNASnow

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Awesome!!! Sending now.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @love_dragonss LAUREN IM SCREAKJMF

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Plane Veers Off Runway at Icy Dallas Airport http://t.co/DW6VDvqXBB

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir do you do auto callbacks so I don't have to wait on hold?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: RT @JetBlue: Our fleet's on fleek. http://t.co/WEZUMDimYF

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir sent!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue a little vino wouldn't hurt ??·

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Free TV watching Daytona 500! #Boss http://t.co/SbGBN7oUXy

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http://t.co/45kTsSK18J

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united any plans of restating nonstop service between IAD and South Florida?  We miss our flights to FLL.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags & lazy pilot wanting duty day to end?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue what crew? No one here is helping.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is there a way to DM you?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg?  What if I travel with 2 friends?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united !!!!! YAAYY!!! YAY PROM!!!! http://t.co/DXicoyioxF

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways I don't think the US site allows that (unlike http://t.co/etfjqIwUvt). Can I use a US credit if I held on http://t.co/etfjqIwUvt?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir everything's good now brothaaaaaa

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Will do. Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Yessir RT ?@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I wanna be ride United airline! I love airplane

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir fight got Cancelled Flighted can u help me rebook a flight?  Call center is too busy to answer calls or even put me on hold #yuck

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir just got mine..now where to go??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir the folks at the Executive Platinum desk are great pros.  They understand my displeasure with change fees and switch to SW.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???ð??ð??â?ï?â?ï?â?ï?ð??ð??ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue keeps getting better. No water on the plane.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I log in, view reservations, try view specific reservation & takes me back to login page,

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united was never given one

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can you follow for quick DM?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united make sure you take care of @LSUsoftball team & @LSUQuinlanDuhon team. We are 16-0!!!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways They were breathing very heavily. but were super helpful. Thank you.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue How long ago can a trip have taken place for me to still get credit if I didn't apply my TrueBlue # when I booked?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways and it still says it's on time on your website btw

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that's of course in lax

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways the kind gentleman at the gate tells me to "go left" to get my hotel voucher at the ticket gate. Took about 20min to get there

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Got it, thanks. Any insight into what will happen tomorrow?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united perfect! That works! Thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir that's ok, thanks for letting me know. Appreciate all the responses.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir oh, is it only in Atlanta?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Is there a way I can get a record of all the flights I've taken with you?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/JMnkJ6Bmc2?? Jet Blizzue in the hizouse.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Always love opening the upgrade email.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Don't know her last name, but Karen at your call center is terrific.  Friendly, helpful.  Terrific representative. Kudos.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds...  #Flight7

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Oh well. I'll get to Cancun eventually.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http://t.co/jBmVVha63A

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it was very comfortable, now waiting for our luggage

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir And gold status too.

Rejected response: positive