Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@USAirways obviously your corporate definition of PATIENCE needs to be reviewed.
#Pleasehurryup #answerphone #reschedulemyflight

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Hi, can you attach my AA FF# 94LXA62 to reservation E2KVM4. Thansk!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thank you for valuing my feedback. What will you do with it?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue When will you release November flights for Flight Booking Problems?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Will the nightmare ever end? Just found out our flight today is delayed due to "ground handling delays affecting a prior flight."

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways It's a debit card, but I am a Dividend member.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you for replying. Trying to figure out how to get from there from DFW

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue why yes, yes it does!!!!  Great trip down!! Thanks for the lift!!!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Awww thank you B6! Glad to hear it!  Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I followed you complaint procedure only to get a run around.  Your service SUCKS #usairwayssuck

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 4469, thank you for asking.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Been trying since 1230 to file a report.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation!
#thanksamericanairlines

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I knew I was correct! http://t.co/9eueYxAwcv

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Show Jacksonville some ???too!  We want #3ticketsforJax!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would fly somewhere hotter then here. Puerto Rico here I come. Lol

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir the 5:50 is sold out too?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flight 850. RUDE RUDE RUDE service! Awful.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/zSdGzyDNDe

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@AmericanAir just disappointed with the Flight Booking Problems process and add?l fees to sit together on a more crowded flight. Not impressed so far :-/.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica sounds like fun !

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue going to San Juan!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir nothing to do with Mother Nature, more like poor commutation.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 1899. Thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Just DMed you my confirmation number.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Sure.  Follow for a sec and I will.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@JetBlue Tell me more ??³...

Because I need a 1 way to NYC, and I might choose you

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I have.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir we desparately need yall to make a nonstop BNA-> TUL! Cmon it'll be popular. ???? (right, @annebevi @PaulBev1  @MikeAbramson??)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@SouthwestAir thank u for not leaving me
@me nice job running thru the airport to catch your connecting flight

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks for taking such good care of my luggage... http://t.co/PIvxean3jY

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united appreciate the sentiment and you were able to get me off the ground;still missed connection

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I did. They said not as of now. Let's cross fingers it happens before departing

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!???ð???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what about AA miles for USAir flights booked through American?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue What about if I booked it through Orbitz? My email is correct, but there's a middle party.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding  another plane and is stopped.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways been sitting at gate for over 25 min on us 728! What gives???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united will do. Thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: . @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir how are the runways at DFW? Will you be flying Late Flightr today? Thanks.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir I am so going to miss US Airways.  You always provided great service and NEVER LET ME DOWN.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I know there's no actual 'mile high' club, but surely there's something I can join ;-)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@SouthwestAir Thx for the follow up. Just sent DM

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united right... Are you guys charging for the air we breathe next?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I can't pay 30 bucks xD

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/H11jglw74L?ayyy ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can you get me to okc from Sacramento today. Dfw is now closed

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email.  What am i paying $8 for??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Will do. Appreciate the replies though.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Y'all need to get it together

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Free TV watching Daytona 500! #Boss http://t.co/SbGBN7oUXy

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks I just sent a DM with this info.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir how about you give us a number to call instead of the empty email since you are not working on it

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir  nvm my bad it's been an hour and a half #thanks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir got it.  Next time I will know about paying extra to make the A Line.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@SouthwestAir Thx for the follow up. Just sent DM

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir flt 3867 crew  #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united sitting in the middle for the first time .. Hope it works out well

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir telling my Fam in Vegas now. :)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you're my early frontrunner for best airline! #oscars2016

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks. ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Fair enough. I don't usually rant, but it's good to know someone's listening. :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @TheAcademy party in #hotlanta http://t.co/x5ZQssJtRB

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/b5ttno68xu?? I just ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir El Paso deals....May?¤?¤?¤???ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir now flight is book and I have to fly standby if they will allow me to check in before the flight takes off

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir - any update on flights in to BNA today?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class, I booked the regular ticket

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http://t.co/Bd5tvr3Gcy

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Exicted to be flying with y'all soon !!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir need help on a reservation. Can you follow so that I can DM details? Thanks!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I am just wondering when are you going to open up fares for November?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/IMVMpnQXAI

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I did. they told us the wrong carousel number.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! ???ð??ð???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united look at this beauty ???? dc-10 united airlines ???? Hope you like this beauty ???? http://t.co/NS1aCFqCdQ

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @JetBlueCheeps My friend bought a ticket last night for one of these routes from you, and it cost way more. Can you help???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue great will do once I land in JFK

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir loving the boarding to go to Chicago #KeepItMovin'

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I'm great thanks keep up the good work

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united followed and messaged. Thanks so much for the help.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica trying to check-in...but looks like your site is down?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ice cream up front! Solid

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! ???ð??ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue what is the name of this tailfin? http://t.co/qxV45MV0Ug

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you we got on a different flight to Chicago.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir yes please

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 1 refused boarding with Nexus. nexus confirmed she should not be refused

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks.  If you have another method also that would be nice.  Appears to be a design flaw

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir best airline ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at
@VelourLive here in Utah I would love to go I am available! :)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Like http://t.co/VPqEm31XUQ

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir .. UMM hello?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I just sent a long note with some suggestions. Thanks for getting back to me.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why do you continually play the "according to federal regulations" every 58 seconds. I could see if you had quicker service...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks!  Good to know.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-))

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways Does anyone know the hold times for USAirways reservations?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united + that's the gist of what the flight attendant told her.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir do you have special fares for students to visit prospective schools?  It's expensive to visit graduate programs.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir used to love you, but you keep rescheduling my flights.  #southworst

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir flight just Cancelled Flighted. Can you help me rebook?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@SouthwestAir three cheers to your Denver staff. Don't know if we
will get out but they're keeping us smiling. http://t.co/RX8z53M7yy

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir wanting a âï?? for the ??ï?? finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I definitely will. Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways no my flight plans have been delayed until tuesday due to your computer crash

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Success! Good work JetBlue team

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways how do you do that? You guys need to have much better communication. How? How can we do that?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question.  JetBlue rocks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Not for the dates or destination I'm headed ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways waiting for you to figure it out. This is unacceptable.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks so much!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I did. Thank you.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the child is two years old

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue while in Haiti Id do food distribution for hundreds of hungry kids in nearby villages. #flyingitforward http://t.co/lTf2quD3Xc

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united good fly!! #United #businessFirst

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4.  Worth the extra $200/trip for less hassle and fewer delays

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I'll do that. Can't DM until you follow me. Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir well you spelled my name wrong.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir and btwn gate a8 & a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http://t.co/UieSR3GHHO

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united are there any upgrades avail to get us all on the same flight

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Yep, was in one of my other camera memory card :D

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir do you do auto callbacks so I don't have to wait on hold?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united lax29108m make it happen please else on a cruise with no luggage tomorrow

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir will the Daytona 500 be available on free TV?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways incapable of seating a 2yo and mom together. Toddler in his own row #fail @CNN

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no I will be calling corporate!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @staralliance good.  Maybe that will make up for losing my medallion.  #ProbablyNot

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir do you have any flights from NAS-BWI ton March 23?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united nope all set. Thx for checking.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you so much!  I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Cancelled Flighted ??¢

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir looking for cheap flight to vegas

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united will do. Thank you!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united DM sent.  Thanks.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that would be great

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks, you guys are the best

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir 4 hour delay in ATL due to "air traffic control"....love missing an entire day of my vacation #unhappycustomer #mytimeismoney

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir yes. He's in the next flight

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is service to Aruba being permanently discontinued in August?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir For my Grandma Ella's 80th, she would love a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @hanneslohmann cool

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what gate is ua5396 leaving from?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @FortuneMagazine. I'm flying on one right this minute

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir why is your website downnnnn :( ugh

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ??ï??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Still looking as we speak.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.?? Always! I adore American Airlines!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir has the WORST customer service of any airline I've ever flown.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways How do I add my TSA Pre number to an existing reservation?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir we then had to deplane, and change planes.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue okay so anything using contactless EMV should work, just your internal testing and training is currently Apple Pay specific?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir wow! Some things are better forgotten!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you're still the best

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Resolved. Over hour of work on  ground & somehow the system reset itself during takeoff. I appreciate the quick response/service.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what is your policy around bringing a breast pump on board?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flight 117. proud to fly Jet Blue!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Call me when you do and we?ll have to hook up!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @americanair Yes to the iOS. I'm running iOS 8.1.3

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways, 1st a reaccommodation, now a delayed flight for this one.  & the Gate Agent still hasn't mumbled a word. Folks getting anxious.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue is blaming @TSA for flight 584 luggage debacle!  #luggagegate

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways TYVM USAir, Happy Night@ <3

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thx, just sent the DM

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir Flying from Orlando to Philly to Charlotte to Lynchburg. Saw advisory re Philly. Wld like to fly from Orl to Char

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account?? #help

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue great smooth flight too! ???ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I will, as soon as I am done with my article.  Thanks!  ~Tom

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at
@VelourLive here in Utah I would love to go I am available! :)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Yes!! Thanks so much!!! ???â?@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue When I checked yesterday it looked like it did. Did something change?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http://t.co/QxWW1p09a0

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can u get me on flt #3768 instead of #2522 rt now

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir will do! #heart #flying

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue lol the fleet on fleek... i see yall ballin... new jets on deck..

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue We're flight 1472 FFL to LGA. Scheduled departure 8:15p.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane ??¢???ð?¦ #AmericanAirlines

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways have checked all day.  CHO needs added.  Please evaluate.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@SouthwestAir is now recruiting for Fall 15, Spring 16 Internships.
2/23/15, 5- 6pm @JindalCMC Davidson Auditorium(1.118) #JSOM #UTDallas

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  My tweet gets me a response to email dmsc@usairways.com

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue yes! Always a treat to fly with you guys! ???â?ï??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir are u paying incedentals? #noworstairline

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue PDX to JFK was suuuuper HOT.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue my email is my twitter handle followed by gmail ?º???ð???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Cool. Thank you.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of!  ??ï?â?ï?â?ï??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???ð??ð??â?ï?â?ï?â?ï?ð??ð??ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AskPayPal completed. If that's the case then why does it still say "in progress" on Paypal's website. I reserved on the 13th.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united this means within one week i will have filed 2 compensation complaints to your website

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue hi. Just DM'd info

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir DMing you now! Big thanks.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue yes he and all the princesses. Trying to get to the #glassslipperchallenge at WDW.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir breaking my heart at BWI 9 hrs @business

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks! Will you guys be getting the A380s anytime soon?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir it's the poor customer service that I have a problem with!!!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I have an email that says I have to sign on to the travel bank?  How do I that?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways worst customer service experience ever today. Get it together.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: But expect no help from ->@SouthwestAir <-.  Our flt was canx at the last minute for "weather."  We flew home on weatherless @united.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united sweet, follow back and I'll get the dm off

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you might be the only airline not offering waivers...keep up the good fight

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Awesome! Thank you! ;)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica you know it. Need it on my spotify stat #guiltypleasures

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir after losing my bags for 4 days&charging me $475 to"arrange pick up"in argentina,claiming tollfree: won't reimburse me. Help!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days & $1000cost- we'll do the very least we can to accommodate you!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways last name Pordes

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir boarding in 2mins YAY!!!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Lisa J is amazing the guy not so much.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Awwweesssooomee!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 4469, thank you for asking.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways good ideas...she is traveling today...at airport.  Need to petition faa regarding silly 24 name change rule.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Awesome USAir, TYSVM <3

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united [checked in + boardingpass w/no checkin bagage] guess i'm all set. :-)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Done and done

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Noooo!! Why is our previously direct flight from FLL>SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http://t.co/j0mhMkDiVl

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you, truly appreciate the help, just sent a DM

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.??´

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways we even offered to fly in to another airport and they said they couldn't do that. No explanation why they can't.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Do you have any flights with lie flat seating from STL to PDX on or around the date of March 5?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Great thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways am 2. 1/2 hours from airport sure would like to talk to someone

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: . @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I wanna be ride United airline! I love airplane

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways cust svc just let it slip that previous cust svc lied to me about supervisors & corporate ph#. $200 to change a $130 tix? No thx.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir has the absolute worst customer service when trying to reach them by phone.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Yes, they did. Must have fixed the broken ramp. Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you have open seats on flight 4001 pvd to MCO @ 1215pm today?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue ???ð??ð?¤

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways do you have an email??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways no your not!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @justynmoro I totally agree.  You get the automatic phone attendent that goes NO WHERE and hangs up.  Lousy service!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Don't worry, you will! :-)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue the USA help line.  i accidentally booked a flight on a thursday instead of a wednesday and want to switch

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue the whole plane. Hoping for better luck on the return flight Sunday.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: STAHHPPP!!! RT @JetBlue: Our fleet's on fleek. http://t.co/VHFJGneOZO

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir please can you tell me why DFW has a weather advisory and RDU does not? the entire state of NC has shut down from ice & snow!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: What can I say other than when it comes to my #BrandLoveAffair w/ @jetblue ur my #soulandinspiration https://t.co/IGkoGyWksr #umosaicmecrazy

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thank you :-)

Rejected response: negative