Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue awesome

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ok thank you we were told ground delay due to snow.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue yep it's for tomorrow.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united nothing else from you ^GJ? Where is your customer service?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir when can we expect customer service in Dallas to be available

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  flight 441 on 2/4 was delayed over three hours because the pilot never showed up!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I totally understand the weather. Just frustrated. Thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united You're welcome.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I understand that, but I'm not even being put on hold - it says "try again Late Flightr, goodbye".

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  thanks I hope I get to my destination

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir yep, they moved me to 16A as they showed me flying "standby"

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir have you considered adding the "we'll call you back when we have someone free" feature to your support line?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I am dealing with the reFlight Booking Problems agent in the Miami airport now

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ??ï??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :(

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@JetBlue 4 min response time. I'm impressed! I'm in. It's official.  :-) #trueblue  JetBlue gets social.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Utah, I think. And thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart????#DestinationDragons with friends in LA @HayleyMad see u Friday

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@SouthwestAir "Airport snow removal method #22.."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue so I don't know confirmation number or the names of the flight attendants and supervisor

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways do you post travel alerts on your website? Traveling to Bdl on Sunday morning.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Who can I contact about requesting a charity donation? #ThankYou

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https://t.co/xGfS6tJTMo http://t.co/ixM3t5mIZc

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for the call on my Cancelled Flightled flight, NOT!  Flight Booking Problems me for Tues no good weather caused me 2 leave early

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir not to mention its a three hour wait to get an agent on the phone.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Phone

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir used to love you, but you keep rescheduling my flights.  #southworst

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it is absolutely unacceptable.  I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir though I work for another major airline,  I LOVE your Black history month commercial. I Thank you.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue this feels nice - what we've got going on here. Let's just swap me out with the fool in 5a and we can make it all better.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http://t.co/BVfAxDUBAQ

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thnx

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir flight 3970, bna-rdu had the most excellent crew today

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I have flights that don't appear to have been applied to my MileagePlus account. Can you help?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue AIRPORT CODE TEST GO. SLC.  BOS MCO

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you guys lost my luggage

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united bummer but thank you for the quick response

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thank you for your help, Shannon! Great customer service, @SouthwestAir.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united one lady helping the 12 of us with luggage

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I've flown you many years without a complaint. You should start listening to your customers.  You went from first to worst

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can I book using some sort of breavement program? I need to get home for my pops funeral

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@USAirways: Reminder: From 2/28, we?ll be tweeting from @AmericanAir.  http://t.co/mFMNKmvOTR?RT I look 4ward to that follow back too!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir No apology necessary. It was wind and I was on Delta. XOXO

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united your baggage person told me to go through @AirCanada - they're handling my connecting flight.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ur "response" was: my "inconvenience was of no matter." U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yall should probably work on that.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I was told a "return call" by a human

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 1826 trying to make a connection to Punta Cana leave PHL at 9:50

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue had me on hold foreverrrrrr

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  my flight was #3729...but I left my phone on the plane or the shuttle :(

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you for responding so quickly to my tweets I do appreciate that.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue are you ever looking for interns ?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways stuck at the gate in Charlotte, NC waiting for "release papers" and a fix for a broken computer system.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir ok no worries. Thanks for the straight story. It's appreciated.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue unfortunately no, but hoping I can catch one sometime in the near future!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Don't know her last name, but Karen at your call center is terrific.  Friendly, helpful.  Terrific representative. Kudos.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Are you expecting any delays out of #DFW tomorrow morning?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  and I forgot about that lounge!????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I have a voucher w swa that expires 4/10. An extension would be a lot of luv

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I asked if that was SOP, and they said ?It is now.?? But yet the other 11 flights, nothing. Is this a policy or not?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir jet slides off icy taxiway at @dfwairport

STORY: http://t.co/4pONJ3jidE http://t.co/3DCWerZ1kr

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue She claimed that she did, but I was not happy with the way I was treated.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you very much!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united anything yet JJ?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir when will the winners of #DestinationDragons be announced?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue dropped 3x in past hour

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir about time! Thank you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month...

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can someone help me set up a callback today?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @love_dragonss oh my gosh

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir how do I get thru on hold over 3 hours ?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Thanks so much for the awesome support, you guys rock!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that's brilliant Thankyou so much. Is it classed as part of carryon?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir How many tickets are left?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Black History Commercial is really sweet. Well done.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways i have a question. i need to talk to someone by email. Can you give me your email address? Thanks.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thank you for sending more details  @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Of course you are because that's your companies job! You guys failed at it in the first place. Upgrade me and then we'll talk.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united all goods, I'll call tomorrow, thanks.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow.  Can you help with rebook?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir lemme come to #DestinationDragons ?????? this university student could use a break from all these books.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue can you DM?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir doesn't even have gluten free peanuts. whyyy me??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I was on a flight for tomorrow and my reservation is coming up.  Help me!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united KOA-LAX should have fresh food service, right?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I got an email asking me to checkin TMRW for a flight I meant to book for 3/19 - can someone please help! @WallStSlumLord @PKG49

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you, but it says the website is down

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir delayed.....wow

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Flight 35. I'm on my way.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir and is there a delay on our connection to pns?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Yes, I get that. I?m asking: Specifically, what will you do with the feedback I?ve given you?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight.  Bunch of idiots work for this airline.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks! Just DMed HN.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir "Will my luggage be on that flight?" "No" "Y not" "bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue oh definitely. I kind of only fly JetBlue.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united nice and early back home! http://t.co/geG4nghmIE

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Happy for SFO, but hopefully you'll add PDX soon ?@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways Does anyone know the hold times for USAirways reservations?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue weather where?  It's 60 in SFO and flight 834 is still on time to boston.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can you change DKYDE6 to 4583>36 on 2/23 instead of 3636>606>36; original reservation was for 4404>36 yesterday but was Cancelled Flightled.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united dm these nuts

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you for the update!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I wrote down the evoucher number. I got rid of the voucher when I purchased air fair

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight.  Conf#? FVF9YW  SWRR#??298033455

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir first time flying with you. You've definitely won me over!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1)

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ???? ?@JetBlue: Our fleet's on fleek. http://t.co/QavvlAXLkl??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir yes, I will do just that as soon as I have a moment to gather my thoughts.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @USAirways "ma'am if you have a complaint you should visit our customer service desk" {sees line ~45 people deep}

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united will I make it with the delay?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways always letting me down. ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flight was full.  1 open middle seat.  Did not want to sit there.  What is your policy?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue ugh always know a way to my heart ???ð???

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ???? RT @JetBlue: Our fleet's on fleek. http://t.co/4KH92mKoTZ

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @gg8929 Ladies and gents - United Airlines...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue will you Cancelled Flight tonight's 7 pm out of DFW to BOS? #weather

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways attempting ckin for flight on 2/19 all day, site unable to retrieve details.  Called twice and disconnected.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @love_dragonss oh my gosh

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united not anymore.  Finally was ticketed 5 min before takeoff.  Not sure why the confusion with a full-fare GSA ticket.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways i've been on hold since 11:30pm  need to reschedule my Cancelled Flightled flight for a morning departure tomorrow.  please help!!!!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Seems very likely.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks, that would be awesome.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir yes can do

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways depart from where? It departed PHX and was due to land at DCA around 8pm.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model.
http://t.co/96Sctomh29

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you!!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir How many tickets are left?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Welllllll.... RT @JetBlue: Our fleet's on fleek. http://t.co/dHHomG2kiX

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica they told to check with the airline regulation first so that is why I contacted you.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I'm teaching new #travelers how to research, #budget & #save for a trip today! http://t.co/Qll48r57ep

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir 5 min away!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica ...Please come to Minneapolis St. Paul!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united any plans of restating nonstop service between IAD and South Florida?  We miss our flights to FLL.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @EllaHenderson omg!  Wish I had a flight today!  Haha there's always next time!  Have fun at #LFT5

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @americanair Help!  I need to speak to a live agent before I lose my online reservation being held.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http://t.co/wU3LbCNcr9

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks, i made it.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Does your home airport not count in the badge system? My TB account says 2 flights but I've taken 3 this year.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  you were always my go to. What happened?  Airbus over Boeing, and now no customer service?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat??Unfortunately yes ??ï?â?ï?? #WereNotinCaliAnymore

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir no you are not, you just care about mighty dollar.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways announced that people going to FL via Charlotte would have to go to a different plane & gate, but it was a 'direct flight' #logic

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks for the champagne  AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks I get that. It looks like all BWI-SJD services stops after Aug 7. Is that the case? I cant find one date with flights.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue alright.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir on our way now

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue my flight attendant Angel was awesome. #415 #kudos

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir DM sent. Thanks for the help!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Exhausted & frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Followback so I can DM plz

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would go for 3rd time to Jamaica to volunteer w/ at risk youth #flyitforward #dc #stpatricksfoundation #rotary

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I know that, thanks. Evaluate further ;-) ... -Chairman

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers?¦any help please?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united following

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I do follow you!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united as a 1k, I'm always hoping for improvement.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks anyways @SouthwestAir has my back! Awesome rate & amazing customer service #nomoreaggravation

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too ??????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united reinstating the kosher meals that were dropped shortly after the merger?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue ok is I hope thy the Bahamas next

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  Southwest is currently awaiting government approval for this route. Do we know when it will be official?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @abigailedge Another glitch??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir #Vegas I was there 5 days ago. Miss the  Warm Weather

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united one hour after departure time and still no update!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united hi guys, do you have a general enquires email address please? Thanks David.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Get me out of this 7 degree weather...here we go! #westpalmbeachbound  ???â?ï?ð?¸

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can't wait! Thanks for the response!?¤ï¸?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue the big board says we aren't leaving until after 8:30 ??©

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http://t.co/KKAY8XaPs1

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir would it be possible to change my flight on your website? Many thanks

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir yes please

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I am just wondering when are you going to open up fares for November?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I spent an hour on the phone with them and got no where at all

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy & surprised.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Pleased to be a Premier Platinum

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm rebooked now, but the line was 300 people deep.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue all up to date. Can't update via Google play.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Guys, we've got to do something about the inability to check in online for international  flight that has... (1/2)

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol ????

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I have a few questions about flying with my Maltese puppy. Can you DM me?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch..

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks, I will!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you for refunding me on my baggage ! really appreciate it

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Maybe stop telling people the wrong info on your customer service calls.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Will do, cheers

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I look forward to hearing back and hope that my next trip will not be like this

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united private jet would have been cool! Do does not work. I'll try again

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@USAirways its fine.

Just wondering where my money went...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue question, flying for the 1st time with my 16mont old son...do I need to bring anything for him? Birth certificate/S.S. card etc?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. "Greetings from the pointy end of the airplane" haha thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Lowered to Strong Sell at Vetr Inc. (JBLU) - Mideast Time http://t.co/yMMH9k4CBr

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united not happening.  Delta took care of us.  Peace!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir how many are left?!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united why not? Is it a law or a policy?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue is blaming @TSA for flight 584 luggage debacle!  #luggagegate

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. âï?â?ï?â?ï?â?ï?â?ï??

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I have more flights that I'd love to redeem for some points but they're a little over a year old. Is there a historical limit?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you! Much appreciation for your help.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@USAirways to my legal last name. So it's not technically a name change,
I just used the wrong name

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing???? #DestinationDragons

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue What about if I booked it through Orbitz? My email is correct, but there's a middle party.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united has the best pilots ever Thank you guys for the great trip #thatisall

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you for listening to my compliant and doing the right thing. I appreciate you working with me

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united worked out after all. Thanks for your immediate reply!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir why is your website downnnnn :( ugh

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!??ï?â?ï??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir try this. DPDFPP

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways am 2. 1/2 hours from airport sure would like to talk to someone

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir oops, Sorry, Done,

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united leisure. Military personnel for safety reason R highly recommended to not travel in uniform

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united rebooked.  This one is Late Flight too.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue is definitely my new favorite airline.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways car services to and from the hotel, food, hotel cost bc of Cancelled Flightlations fall on the customer with last minute notifications

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir sent

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir pathetic service

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized  breeze! http://t.co/uOARyQ98PU

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks for your reply. It was flight 1572.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thank you ?@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yes please! Trying to get to POP- in Newark now....

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Twitter isn't letting me DM you..

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flying high thanks!

Rejected response: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue good to hear. Thx for being responsive.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir First Class all the way!!??º??ï?? Headed to @portlandjetport http://t.co/kDMq0jps02

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for

Rejected response: neutral