Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways No Problem - he was the only person in the airport who would help :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir yes I was everything worked out great

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I called the BTV desk; they had more information - so it exists.  Your systems don't make it easy for the customer to access it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue yes, today. Flight is full now. They said no to me at gate :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks! Everything a-ok now.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Got it covered. Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what is the baggage allowance on flights from Glasgow to the US?  Thanks

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Airways Stock Rating Lowered by Vetr Inc. (JBLU) - Dakota Financial News http://t.co/QW2eBEEMVg

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I Want a Plane dad

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Thank you ?@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in ??º??¸ @FreyaBevan_Fund ???? ??? ????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue would you say a delay is more likely? Thanks so much.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue  I did.  They have no idea where it is.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your "go to" maneuver?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united #OrthoDoc on-call to in-flight! Glad to have been of service!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United blocked me from DM'ing them because they would rather I complain about them in a public forum

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I love the dancing little richard. cool beans.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir No worries at all. Y?all have a good one!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways me too!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thnx ^LO :-)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Just in case you needed confirmation that "on fleek" is dead & gone. RT @JetBlue: Our fleet's on fleek. http://t.co/G4O6yX7TMJ

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue any way to get 2 ppl on standby list for flight 1970 FLL to BOS. Trying to find way home.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Okay, thank you both.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united It appears there are six flights to Calgary tomorrow is this correct?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue great flight! Great view! :-) http://t.co/Yxn00pnOav

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip.  Ty

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica brought it all the way across the country today I see http://t.co/TKaUyGcPmS

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir and @CVGairport get it together, perfect combination for delays and Cancelled Flightlations

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you're killing me!! always #delayed from #SanDiego to #SF!! #ugh

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united What does "Cabin Functionality" mean when I'm taking a customer satisfaction survey?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you're almost as bad as @united

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening?  No info....

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Very impressed so far. An app that's worth a damn and sms updates on my flight.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue just mine sadly.. But yea the fly fi is awesome

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w/out paying. confused

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Thank you @united for your prompt assistance.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@united You may "dislike delays" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue check DM please :)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir not terribly inspired to call "customer service" in the future now.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united But thanks for asking

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Can I bring a compact folding chair like this in a checked bag? http://t.co/9nivw9ftZw

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir working over time tonight?  Got delayed 2 days .. In SJU .. Could be worse :)

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I have an email that says I have to sign on to the travel bank?  How do I that?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I've been trying for 4 hours to get hold of someone.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways okay, great. Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica can you please get me to the new york area before monday afternoon

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir What is the best credit card to use/open to get miles with y'all?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue it was at JFK airport right now

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flying w/ infant for the 1st time, can I bring a canister of powder formula for a carry on and/or use my plastic formula divider?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/g12sn5qsqZ??- no... Yall better than this

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Thank you for valuing my feedback. What will you do with it?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks a ton!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir do you have hand sanitizer in the bathrooms on your flights?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue marks 15th birthday with 'Blumanity' paint job - @Dallas_News (blog) http://t.co/lFGR0Nifut

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways will do. Hoping for a voucher for a future flight #Optimistic

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir if i want to change my flight due to weather conditions in Dallas this weekend, i should be able to cover change fee with miles

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir yes please!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united If United loses your baggage they will get it to the airport in the country your in and then it disappears!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue is the best!  Can't wait to use my travel bank $ for a FUN trip.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir just got mine..now where to go??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we?ve relatives nearby.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you want me to talk to the wall?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I like " Follow @JetBlue "

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir i just recieved an email from your memphis station hopefully they have my bag.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I was just calling the Global Services help desk so via phone.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways How can I change without penalty and not have to call customer service

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir love them! Always get the best deals!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir many trips coming up!  I will see you soon ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir please expedite missing bag claim #3526665682. Thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir improve Envoy's performance.  5th trip through ORD in 2015 I've been delayed for hours because of Envoy.  I could drive faster!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Err 2 hour wait time for the Exec. Plat. line?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Looking forward to flying with you guys as well !!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue its a wonderful thing!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir 3 hours and 80 degree difference. Yes please!!  MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I sure hope you guys get me to DC to speak tomorrow! & @JohnNosta & @United: I'm winning here with @JetBlue

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y?all hold AA1458 to RDU so they can connect?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir at the gate when I get off the plane?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue CEO battles to appease passengers, investors - Toledo Blade http://t.co/R4xJXQRX1z

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @beantownmatty Sounds like a date!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united that would be great

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @T5Sparrow Love it. They're cute

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Yessir RT ?@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/3Ltx7JKBo9?? is fleek dead yet now?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue is REALLY getting on my nerves !! ??¡??¡ #nothappy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united holy high speed internet batman!  Speeds at United Club at IAD are insanely fast!  Thanks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united look at this beauty ???? dc 10 united airlines ???? http://t.co/MvYoizRPdE

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Follow me pls?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks, that would be awesome.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united DM sent.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
?@JetBlue: Our fleet's on fleek. http://t.co/pa7dCjXlzL??

C'mon fam???? just. No. Ok?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united online inchecking able in the Netherlands (ams)?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Okay, just requested to follow.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue yes, but it hurt my feelings to walk by MINT. A fella can dream. #happy4them

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I will be traveling from LAX to CLT to HTS, I have been rebooked for tomorrow due to the travel advisory.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir ???? in my hotel now. Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @luke_mcintosh68 nah you wouldn't

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united  4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I need your help but no one will pick up the phone.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir no repair made to the water line. No potable water on board this flight. "We will take off soon." Time for new planes MCI>DFW.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 603 & 2705 DFW to PSP thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united okay - thanks for your help, JT! I appreciate your time!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@SouthwestAir

Just realized I had the wrong departure date. Thanks for making changes easy!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united we are trying to go as far away from King'sCollegeLondon as possible for #charity today. Would you help us ? #jailbreak #RAG

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http://t.co/tU9JX2jaZN

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue should i continue?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Hi there! I just got my known traveler# and would like to add it to a flight that I already purchased. What's my best option?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http://t.co/xmRvR4lGEg http://t.co/wJoc9f14SU?@tori_leggieri

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 50 min on hold trying to book award flight because site errors out.  Agents ask for my pin to see platinum availability??? badbadbad

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: I hate you all. RT @JetBlue: Our fleet's on fleek. http://t.co/uTdfqF5WPA

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 4 hours Late Flightr And i lost my conection ??¡

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue no. come on.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir an entire flight of luggage missing at #dca.  Over an hour and nobody knows anything.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir need help changing a flight. Please dm

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways no your not!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue #jetblue #sofly #wish #firststari seetonight http://t.co/pyJAoayNx6

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir yall still fly in the cold right?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Cool. Thank you.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Just checking in again - what is the status of our claim.   It is going on 2 months with no attention to this?   We are very upset.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for reminding me how much easier it is to fly Southwest!  Get more agents at sfo 25!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Tell me the secrets to flying high #RedCarpet

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united UA1469. Just landed.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can you help

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united There are Exit-Row window shades in approx 11% of the windows  of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir amen!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue look what I capture at Uvf http://t.co/Lj2ZXZN8kG

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Thank you, @AmericanAir! Much appreciated.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways the flight that I did not connect to was 1857.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue will call. Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Such a suprise! New vanity kit set for frequent travellers ??? thank you AA! http://t.co/fA7Nygn1Ux

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can you please DM me? I have a question for you :)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir probably had money on @BensonHenderson they said to hell with @Cowboycerrone lol

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what is this subtlety gate changes? Are you kidding with me?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united quick response offering assistance but lack of follow through - not really the service I was expecting

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @annricord January 15th.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@southwestair is your companion pass broken today?
purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS (SW900001-vyiL1XKlROG24fS-918j_A)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir But you called me - and hung up.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue marks 15th birthday with @Airbus #A320 painted in 'Blumanity' paint job http://t.co/9vTFM7kNad

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united hi! I just bought a flight with united through ebokeers from Paris to Miami. Do I have any chance to check that everything is ok?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Was on NH10 on United ticket, rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir my father was kind enough to offer to pay for a hotel, but I can't use this coupon if he pays from FL. no help?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and/or honor an employee with an upgrade.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united that's fine. I'll take them.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks bae

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united alright thank you. Much appreciated.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thank you. They are processing my refund.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/dxn58rxDkS?@jameskraw see.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)???ð??ð???

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I totally understand the weather. Just frustrated. Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a #

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways res went under her maiden name...married 50...no docs with maiden name.  Hence, problem.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 657. My daughter Candice and I are together with her baby.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir got another flight. Thanks you

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir - Reference number to this request: 1-3001408092

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I didn't make a reservation yet. It's about changing name on my dividend miles account

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Can you please follow so I can DM? Thx!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I didn't today... Must mean I need to take another trip!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir best airline ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways strikes again...lost bags. And two of them. #theworst

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue a little vino wouldn't hurt ??·

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue That's great! Thank you.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united: I don't care that a @thehipmunk link showed me a "wrong" price on your site?it's your site & responsibility to ensure correctness.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I am a UK citizen. Is there a UK number I could try?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Oh wow. #sm ?@JetBlue: Our fleet's on fleek. http://t.co/l0i8fnz3KU??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir we then had to deplane, and change planes.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir MAC computer left on BWI to LA flight on 14th.  Reward for recovery; info important to owner.#HELP #passengers #honesty

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: It really is nice, though. The snack fridge?¦that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@VirginAmerica: @KarinSLee Of course. Have fun celebrating!?? Thanks! Happy Chinese New Year!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue haha no need to apologize ???? I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you do realize my wife is waiting on a delayed flight at this very moment.  I'm not sure I understand your tweet.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thank you for the update!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Look into better service.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir did that yesterday. On the phone with them now

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids.  Just very frustrating. Tried app, web, etc. Still love u guys!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Southwest Airline is THE way to go!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can you outline the policies for both scenarios?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can you make sure I?m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir the folks at the Executive Platinum desk are great pros.  They understand my displeasure with change fees and switch to SW.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united screws up again...to be expected! NEVER AGAIN!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Awesome - thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad
@JetBlue

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir LOVE IMAGINE DRAGONS  SO MUCH I EOULD DIE IF I GOT TICKETS

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir ok no worries. Thanks for the straight story. It's appreciated.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded & how can you not love #FlyFi?? http://t.co/NY6CS7jRuV

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica is anyone doing anything there today?  Website is useless and no one is answering the phone.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways how's us 1797 looking today?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir just did, thank you

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I just sent a DM

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I live abroad and am Flight Booking Problems flights for when I come visit the states :(

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united if I was rebooked do I have to pick up my luggage?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways How do I get a receipt for a change fee when I originally booked with miles?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways YOU ARE THE BEST AIRWAYS! Follow me please!!!!!???ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð???

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways direct flights to SFO leaving from same airport with @VirginAmerica and @united - can you please put me on one of those?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you're taking me to New Orleans in two weeks so I'll picture that while I shiver #forevercold

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways   No one picks up the phone all day/  no opportunity to leave a voicemail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Jackpot!  #legroom http://t.co/ZO2iceG4lI

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I thought all those planes were retired? #MD80

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @BucketObolts Same

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united More concerned that you close a club I paid alot for at 10.  Last flight 11:15p.  The construction going on is very inconvenient.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @dfwairport got rebooked through the AA online app.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue We already won the tickets but she's totally on a beach right now. #flightlanding #sunscreen #feelsgood http://t.co/5PvG2hJXKp

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'll be impressed if I actually get a response! ????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the "rock" version)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united left my iPad on MCO->IAD flight 174. How long to hear back once claim submitted? TY!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm still trying to get things worked out and you have yet to respond back.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks for a speedy flight time recovery.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica save some for 871 tomorrow AM!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue oh. Makes sense. My bad.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir do you offer group pricing discounts by any chance?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir DMing you now! Big thanks.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica moved my seat with no notice. "Better seat" is cabin select not behind the row I selected???? #DISAPPOINTED

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'm following now

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a?? http://t.co/lwOtKIEKGU

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me ???ð??ð??â?ï?â?ï?â?ï??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you're still the best

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@AmericanAir Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories ??¡??¤???ð?²??©

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no I don't, but I'm sure United have my info on its system.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue unveils new 'Bluemanity' livery - USA TODAY http://t.co/ueGgKN79zA

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Why do you have to be 18 ??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  goes to court to gain access to @Delta gates at Love Field  http://t.co/ILqzmMJiYQ #deltanews

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @jetblue we never received that $15 credit for inoperable tv's on our SFO > JFK flight 2 weeks ago. never got an email...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I ?¤ï¸? you! The only airline that understands us military families and our unpredictable changes. Pound it ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow.  Can you help with rebook?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: OMGee!!! @JetBlue #OnFleek Why @JetBlue Why?!? ?????ð??ð?µ How many people even know what that means, lol?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Y'all need to get it together

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways is there a phone number or email address to customer service?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can I request a ticket change through twitter ?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue what's the link for #FlyFi

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue #kudos! And we're done and heading to warmer weather!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways #555PHLtoSLC this is happening now.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir yeehaw. You found us another plane.  Thx for listening to me vent.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to "listen to the intercom better".

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https://t.co/yBv0xaowKv

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir the saga continues..

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir drop me a follow I need help

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks for getting me to Boston early for @TuftsEnergyConf "Breaking Barriers To a Clean Energy Future"

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I haven't booked yet, I'm asking before I book

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways can I get free wifi since the flight 1808 was Cancelled Flightled?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @courteroy LOLZ. "On Fleek"

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir #Vegas I was there 5 days ago. Miss the  Warm Weather

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue rocking the Tim McGraw hold music

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Where should I fly by May 3rd? Plz advise.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica ?? is flying from Love to Austin now. That is most excellent news.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue #1680 Super smooth flight and landing. Nicely done.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir how comes no one has answered my calls or emails?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir How many tickets are left?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir another great trip! LAX 823 - LAS 3075-  BNA. Thanks so much!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways through, can you confirm that I haven't been charged?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/MB0hVfqB1t??-see what ihop started ????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Definitely will!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks for the info! Have a good day.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue great will do once I land in JFK

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue would a storage container like this green one be acceptable to check in with luggage? 18Gal totes http://t.co/mJtK2SFuhG

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never.

Rejected response: neutral, positive