Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can I get some luv with a fallow?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united workin on it. Waiting on him to reply.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks. Delivery status??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thank you! You will see me :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I was able to get a seat on earlier flight sfo to ind.  Can you add me to 6pm ord to IND?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  I heard a rumor flight 898 was Cancelled Flightled.  Is this true?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue w/ edits: Dear @msbgu , your MBAs need better benefits. They should work for us. How can we meet them?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Seems very likely.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir the worst first class boarding service I ever had.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united stay warm - I will be passing through Chicago next week

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thank you, but it says the website is down

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue If you "follow" me, I will be able to DM you.  Thanks.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways was on the phone for over an hour waiting without an answer. ??©

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg?  What if I travel with 2 friends?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united followed and messaged. Thanks so much for the help.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 235.  We made it to Seattle...

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue yep it's for tomorrow.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united all good man it isn't your fault that plane is having maintenance issues

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW...

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Very nicely done. ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@VirginAmerica They were very understanding and helped me out.  Thx! #Comps

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united well played, ^LO.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flight 1183 to Orlando.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Fuck you.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Cancelled Flight previous request. Will accept ticket number for document number

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir breaking my heart at BWI 9 hrs @business

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I will when I land.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 4 great flights with no delays! Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you need a bag bouncer. Get it together

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Peak #Caucasity RT @JetBlue Our fleet's on fleek. http://t.co/cSNRPVY9b9

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir yes and I would like a refund.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united lets do that can you email boarding pass?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united  Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Im researching a flight & noticed a small issue w/class of service between your site & other sites. Could Reservations help me?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@AmericanAir jet slides off icy taxiway at @dfwairport

STORY: http://t.co/4pONJ3jidE http://t.co/3DCWerZ1kr

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Will my us air points now be combined with yours?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir yep, they moved me to 16A as they showed me flying "standby"

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flight 2008

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir damn weather messing up everything #serenitynow

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir "ma'am the doors close 10 mins prior to departure" "but I was here 20 mins before?!?" laughter from the 2 agents

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue last week I bought a plane ticket round trip to FL & just 4 fun I look at the price of them today and they went down! #nothappy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir awesome. Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir anything you can do?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue why was Flight 1856 delayed to Buffalo ?  It?s a direct flight and the plane is at the gate.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir opened online applications for Fall 2015 intern positions throughout the company.  Apply via https://t.co/GmL7ot3IMH

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir .. UMM hello?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue my mom always said to never settle. If your chips ain't blue, you just won't do.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways it a change fee request from a month ago.  after one hour on phone with your team, I?m told 120 day backlog.  Awful.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united #sfo #ClearVision #TV4U @ United Terminal SFO Airport http://t.co/Q9bYn9pCTf

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I need some help with a reservation

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @Imaginedragons #DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend @HayleyMad!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again.  Won't change our flight. Can we go now?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways They were breathing very heavily. but were super helpful. Thank you.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir your message was delayed I just responded

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue u cool

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 2days 2plains 2fails

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir didn't realize no clothes until at hotel - suggestions?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways question, friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica "You down with RNP?" "Yeah you know me!"

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united just got my lost Kindle in the mail! Thanks again.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united so, I made it all the way to the airport, and they say they won?t fix the handle. I showed you this problem, and you said to go???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir this would be an awesome experience #DestinationDragons

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue  please start flying to Guyana soon

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue follow for DM please

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays/Cancelled Flightlations?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united crashed trying to check in.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: YASSSSS. Da Fuccc- RT @JetBlue: Our fleet's on fleek. http://t.co/oAJ5mnuchA

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue at what point in delays can I take a different flight to my destination?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir been on hold for over an hour.....not cool, you guys.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united are there any upgrades avail to get us all on the same flight

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united any chance you'll ever do CPUs on your JFK-LAX like @AmericanAir?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thank you guys! Brilliant customer service

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Cancelled Flighting. bought a ticket for a friend but cant get the credit under my name

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir BTW, not a weather delay. We've had beautiful weather in Sunny California. #nolove #noexcuses #cali http://t.co/kumtbgER03

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks! Flight 2160 today. Great crew!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Nice to read it! Thank you very much!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery!  Shame on me this time!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways "admirals club" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  @SouthwestAir  ?? Y'all will like this one. http://t.co/hF8aJZ4ffl

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir  ..off to vegas http://t.co/AygAOeB6Uu

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 ??? ð?¬??§??? ð?¬??§??? ð?¬??§

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Lovely! RT @JetBlue: Our fleet?s on fleek. http://t.co/Hi6Fl1AX9E

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways reservations had me on hold for 2 hours only to hang up...smh ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways see you on board tomorrow

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Do you have a phone Nbr for Refund Dept ?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thank you.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what's going on with US Airways flight 805?   Why diverted to Charlotte?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united please be good to me this weekend!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: What can I say other than when it comes to my #BrandLoveAffair w/ @jetblue ur my #soulandinspiration https://t.co/IGkoGyWksr #umosaicmecrazy

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I need a customer service manager to contact me please

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir YOU FUCKING SUCK

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/Hez4jk4ZsK?? ~huh?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thank you for the apology

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ??¢??¢ RT?@JetBlue: @Peaches275 Oh no! Unfortunately, the code must be entered at the time of purchase in order to qualify for the points.??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I just did, how can I DM? Do u have to also add me?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! ???ð??ð???

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport Late Flightr?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  I sent a email to customer relations and I will be calling tomorrow.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir just DMed you guys!!! ???ð??ð??ð???

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways sorry, we are in Philly. Should've told you that.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks! :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue got it. Thanks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir it's flight 5348

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places...

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir follow me back so I can DM you guys

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: First base already? I like your style @JetBlue

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united sat at airport for 5 hrs still sitting at gate..  Sigh

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir sent

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thank you for replying. Trying to figure out how to get from there from DFW

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir want go from New Orleans houston see my dad at md anderson can you help me out

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Do you have plans for an iPad app?  The iPhone app is great, but on the  iPad you have to flip the iPad.  Is there a beta? Tks.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks!! Great service in #T5 already! #lovejetBlue

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Instructions say to CALL. I'm just doing what it said to do.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir my sister&brother in law need to get to Florida desperately flying w/ @USAirways is there anything you can do?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue we made it safe and sound. Thank you for the safe travels.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Hello Good afternoon how are you, I need know how much flying for summer from june 13th.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I am committed okay please hook me up for #DestinationDragons

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/mpi4yuo9jR?? Oh word!!!!??????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed.  #showsomerespect

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways sorry I didn't realize I wasn't following you

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I just think it's weird to have mileage as 666

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir CEO using #Vegas band to help ?connect?? to people. http://t.co/89gKYuf1Qh  #aviation #business #marketing #consumermarketing

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Awesome!!! Sending now.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @americanair Yes to the iOS. I'm running iOS 8.1.3

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir https://t.co/OQUKSo3s2O subscribe please https://t.co/OQUKSo3s2O

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks for reaching out to me.  My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue does not fit in 140

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you. We are finally at the gate.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas  @LASairport http://t.co/2IR7ynMBdU

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Mobile boarding pass email.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@SouthwestAir I will if you can see about moving up my Brother in laws graduation to the 6th.  Thanks.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson .

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 6 hours, no agent. Should I keep waiting?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Airways Corporation (JBLU) loses -0.06% on news that @JetBlue Airways ... - WallStreet Scope http://t.co/oFW4A8b5WS

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united My feedback and concerns via your site aren?t going to improve my poor airport experiences.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir when will you have flights for October 2015 available?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Are there any current promotions/codes for Nashville-Denver? Thank you!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir is that the "record locator"?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Done

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united "Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United"

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks.  If you have another method also that would be nice.  Appears to be a design flaw

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I paid for inflight wifi only for it not to work. Download speed was 0.21mbps & I ended up watching the free TV instead.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue If there's a schedule change on my tix, can you change the the destination airport to a sister airport (like EWR and JFK)?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: but why RT @JetBlue: Our fleet's on fleek. http://t.co/W0HOAewhwS

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united What is your phone number. I can't find who to call about a flight reservation.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir yes yes yes,so glad to be headed home!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I wish I could remember all of their names!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can't wait! Thanks for the response!?¤ï¸?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm in Denver, my bag is in San Jose. See something wrong here.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thank you, truly appreciate the help, just sent a DM

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you.. Appreciate the response

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue well, now I'll make sure to never fly JetBlue

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is ??¢

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue not ok to Cancelled Flight flight 1274 tmrw for "weather" & to rebook 4 flight the next day when there is flight tmrw night. no compensation?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue this makes me happy. I hope these aren't empty promises.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http://t.co/urcyfcp2Lx

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united all set. Figured it out at the baggage office!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways asked her why needed to take yellow tag off. She said, "because I told you to!" Expect a personal apology from her- unacceptable!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica How about some free drinks on the flight back for the free promo?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue many thanks, as always your employees are professional and courteous. Whenever I have the option, you are my go-to airlines.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Hi Guys good morning how are you doing

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks so much!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Am I upgraded on my next flight?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue finally! Finally!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you! Much appreciation for your help.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue to Increase Charter Service to Cuba - #Travel Agent http://t.co/lYQrb4HCYU

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir CEO Gary Kelly, "We are America's most loved and most flown airline!" #SouthwestRally #BWI #bestemployees #swaculture #swapic

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I would love to Fort Lauderdale now that would cool.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united follow back and I'll give you the details.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Broadway World http://t.co/AsYqE1tDjp

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Grand Budapest Hotel #OscarsCountdown

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways she also appreciated having her very own hashtag! :) #lucycat

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue beautiful ride. Thanks again:)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thank you for responding rather quickly btw

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I left an item on plane BOS-PHL on Friday.  I've called PHL US Airways # & left 6 msgs. No return call what to do at this point.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways #success made flight , please thank the crew of 556 great time recovery

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thank you for the assistance

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united nope.  no case id either time.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30.   No answer on your phone. Have young children.  HELP!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thanks for the update.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir yes I did but no response.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united man I can't wait to book my ticket now! Thanks JP you're a life sabe

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir just hoping/praying for a safe flight. They've had to stop and de-ice our plane yet again????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue needs to get its act together in #PHX

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir  nvm my bad it's been an hour and a half #thanks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Okee doke

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir help http://t.co/hYrAo7A4Uu

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir truly the best in #customerservice.  If something goes wrong, no matter how big or small the issue was, they fix it. Thank you

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: STAHHPPP!!! RT @JetBlue: Our fleet's on fleek. http://t.co/VHFJGneOZO

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @shannonwoodward I'll be checking often. Most probably when they hand the oscars out to the nerds, geeks and badly dressed.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue perfect! Probably need some coffee to stay awake during the night ;)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir I am so going to miss US Airways.  You always provided great service and NEVER LET ME DOWN.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@JetBlue Wish you would make Austin, TX a hub. Missing you as my ?only?? airline for all my biz travel since I moved from BOS. :(

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Airways Lowered to Strong Sell at Vetr Inc. (JBLU) - Mideast Time http://t.co/yMMH9k4CBr

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways can you help chairman? I am on flight 686 PHX connect 599 SJC will miss connection can you reroute please.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Are you expecting delays/Cancelled Flightlations at Dallas on 25/26th due to the snow? Nothing like Monday I hope!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Yes. About an hour after landing.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways and @american please get my plane together before I go to Jetblue

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S/by 2 BWI or PHL today?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways connection made. Thanks again this week. #daddyshome

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: . @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir when will you have flight from DAL to PVD?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes, Thx! At 10:35 (landed at 9:20).

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you can tweet but not call! You're like a bad boyfriend!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue April 6th. Anything specific I should know for my first flight?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united please see dm!!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir myself and 2 others

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I think it's ok.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united why would they make me share a room?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads / snow

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue lol at your "estimated departure time." Plane hasn't even started boarding yet. You can't even get your delays right.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I have a question

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@SouthwestAir three cheers to your Denver staff. Don't know if we
will get out but they're keeping us smiling. http://t.co/RX8z53M7yy

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I am following you now

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 2293 is the Cancelled Flightled one

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united ua1673 still waiting! Supposed to depart 9:08

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ??©??©??©?@JetBlue: Our fleet's on fleek. http://t.co/BBHTlZgH2C??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thanks for the complimentary upgrade to first.  You are the best!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @Nashinmypants lmao this is so funny

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united rep wouldn't rebook. This is such a waste of time and poor communication

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Will do! Thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/XX5QSCjlL1?? @BrandsSayingBae #Freberg15

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @perfectomobile Definately not an award for employer of the year #united13

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united nope all set. Thx for checking.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart????#DestinationDragons with friends in LA @HayleyMad see u Friday

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I did

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways looks like you lost another customer  when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir won't answer the reservation line!  Nice service.  We may be stuck...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572

Rejected response: neutral, positive