{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir QSVGRU when would the next flight arrive?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir that was supposed to say \"boo\" not book. booo.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue So anything found while cleaning the plane in DC would be at the baggage office, even something small?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http:\/\/t.co\/MBcEhCSZX3 @CaribbeJan @islandexpert http:\/\/t.co\/2Zm4jkAlZl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I sent email to customer.relations@aa.com. Will this work?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir so great AA1103 sitting for an hour first technical problems now what?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for getting us to paradise safely! http:\/\/t.co\/KDzQcZlpyR","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways told me I deserved to be delayed because I booked the last flight and then I hear \"the only inconvience is missing your flight\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hey there me again from yesterday im still on hold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the whole plane. Flight 561 from LGA to PBI http:\/\/t.co\/4Ktk2hsmGy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the whole plane is the same. How old is this plane?  The seats leather is coming apart ay the seams.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728 stated their issues as: kept plane on ground to allow connecting passengers from other flight to board. Fine. Understand.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Yall tried it. \"@JetBlue: Our fleet's on fleek. http:\/\/t.co\/62GoDFaKNB??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes. Luckily I was there.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  2 calls & wasted 3 hrs on hold to change my coming divided awards weather reLate Flightd flight. Y'all disconnected me 2x. Please help.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir That's an awesome library.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"^CB how do you know? @SouthwestAir","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is the real MVP for holding up the flight connecting Philly to Tampa.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Always love opening the upgrade email.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http:\/\/t.co\/p6r5rt5Ow5","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...??\u0088\u00ef??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir used to exclusively fly SW, but Late Flightly, direct flights & cheaper costs have me switched. ???? why...so... few...direct...flights?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Deborah helped me????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Love Southwest. You guys have been good to me! http:\/\/t.co\/X4tDY84dBH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what's up w flt 4? Brothers fianc\u00c3\u00a9 sitting on board for 30mins w tech  issues.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http:\/\/t.co\/VD0tLomtwu","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how is Mexico not international from the us?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you suck!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united On top of this, a CSR went ahead and hung up on me after I called United to discuss this.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Statement on #Lufthansa Incentive Offer - Digital Journal http:\/\/t.co\/GqP69g9ZGW","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I am good. I just did not understand the terminology.  but the merger brings new verbiage","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united If you consider 50 mins for bags @ 10:00pm on a Sunday night \"as fast as they can\", you should reconsider what you think that means.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes! Announced we will take off. You're on it! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for fixing my 5 hour delay.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways great operation you guys are running. More mechanical issues, and now taping piece of plane together LOL http:\/\/t.co\/I5V9wfbtuE","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is holding my luggage hostage from flight 5182","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http:\/\/t.co\/h44uJ63CJG","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Will do. Appreciate the replies though.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 16 days for one flight and 8 for the other (roundtrip).","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is it true there's a new A320 livery and a new website...?!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I just received your birthday card.  It was amazing and made me smile with joy.  Nice videos.  Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir greetings","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My post was just more of disappointment.  I'm a frequent United flyer, it was a simple ??.  1 bad apple doesn't spoil the bunch.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Why @JetBlue let someone from black Twitter in their multimedia department?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Pleased to be a Premier Platinum","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what's done is done. Not much you can do at this point. Trip is already over.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why are you always so amazing! #jetblue #trueblue http:\/\/t.co\/iIMTJxcvLG","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ??\u0088\u00ef??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue who is he I must send a note!!! Too good for words!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just sent it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Reservation agent on the phone did a great job.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir well done, you have taken the fun out of air travel @PHLAirport","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways \"good news. We've located the crew and made contact with them\". flight was supposed to leave 4 minutes ago. #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yeah, bag is on the way. As per usual.  I'm actually getting used to getting it delivered to me, its kind of nice in a sense.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/3kVkd8yRxa?? + lol wow","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @bwood we'd prefer everyone hear our complaints amount your airline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you, @USAirways!  Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir!  Thank you! You won me over!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"???\u0089\u00f0?\u009a\u00aaRT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/dSDEbodmEL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir basically u right now http:\/\/t.co\/IN24Bpb7dw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united did I win :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I will say that your customer service has consistently been the very best!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight was full.  1 open middle seat.  Did not want to sit there.  What is your policy?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http:\/\/t.co\/Flcnnn2USD","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hi when will your next set of flights be out for next year from Dublin???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica, you're doing a great job adding little luxuries\/aesthetics that improve the air travel experience. Thank you. Keep it up!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue awesome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag,  didn't have to check","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"UA3388 @united was Cancelled Flightled not delayed.  Re-Flight Booking Problems still 90 miles from home.  At least acknowledge the Cancelled Flightlation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you for taking good care of people with ALS! http:\/\/t.co\/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ??\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA\/#BA. @AmericanAir @British_Airways","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight delayed at JFK 2 hours, then 3 hours, then 8.5 hours? Now it's back to 5 hours with no explanation or apology?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Resolved. Over hour of work on  ground & somehow the system reset itself during takeoff. I appreciate the quick response\/service.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did. It took about an hour and a half though","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings\/interviews for my client","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can you help me update KTN on the profile?  Ticket book via AA & that info didn't get pass on.  I've been on hold forever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ??\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir beyond ready","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks I just sent a DM with this info.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I did. Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir rocks - @AmericanAir horror","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways need seat assignments for one leg of family's return flight - can you please help via Twitter PM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do bags still fly for free anymore?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Lindsay and ??.  Darn.  Terrible memory on my part.  I know they are headed back to IAD and then PIT tonight.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Listen, im not gonna deny this but... RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/eNXV64RkbU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue its domestic I just wanted more of an idea so I don't get surprised.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue on the plane now!  Hopefully no longer at the mercy of the playlist!  Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flt 3867 crew  #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir check your dm pls","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The flight turned around for mechanical reasons on 1\/30\/15.  Never to fly United again as they don't check their planes properly.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I guess you have to \"follow\" me in order for me to send you a DM.. I tried and it won't send.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue absolutely, my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two, will send a Tweet when it's done!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people!  #letsgo","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for listening! I definitely was not the only person in line who thought it was absurd.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight  50 min and still counting...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing???? #DestinationDragons","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways new slogan should be \"if you don't want to arrive on time, pick us\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 10 revenue flights since the beginning of 2015?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue are @AskAmex Amex Plat holders provided access or a credit in the Airspace Lounge in JKF?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sent DM's","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( \u00cd\u00a1\u00c2\u00b0 ?\u009c\u00ca? \u00cd\u00a1\u00c2\u00b0)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http:\/\/t.co\/BTvpxTZJu0","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http:\/\/t.co\/6cpYPGFnD6","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi guys.I have 2\/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider F\u00c3\u00aa-route as I have connect?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but at least your automated message gives me info about your merger w\/ @USAirways. Another airline I know to avoid.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the best airline in the world","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I usually do-but I didn't make the Flight Booking Problems this time-that'll teach me! Yea I have that going for me at least haha","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Keep it up :) @AmericanAir","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes. No one is answering and I'm on a train","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you. I will address it with them","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I Cancelled Flighted my flight. I really don?\u0099t need this much trouble.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I did...#FlyFi worked well and was free aboard this flight","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Short Interest Down 3.5% in January (JBLU) - sleekmoney http:\/\/t.co\/znsUjP86Bv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica  Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Did you get your 757 Model?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http:\/\/t.co\/8dQZlrJo9p","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  Great customer service again. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Looking forward to using Passbook when I fly  @SouthwestAir in a few weeks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hello??? Anyone there?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your customer service in Philly is deplorable, rude & unprofessional gate agents after delays & Cancelled Flightations #takingthistothetop","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I hear you and safety is #1! I think we can get to JFK though now so let's help the pilots, passengers & crew get there safely!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for replying-I feel a little better we'll see how it goes ?\u0098\u00ba\u00ef\u00b8\u008f\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @TheEllenShow @Imaginedragons this job interferes w\/Ellen Show & concerts! will alway treasure my @LiveAtFirefly experience!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hi!  Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways after sitting on the runway for 3 hours i had to leave the airport w\/o my luggage. Is this ur 1st day??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http:\/\/t.co\/FVUdmh27pF @TheNationalUAE","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.?? sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir first time flying with you. You've definitely won me over!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what gate is ua5396 leaving from?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Cool! \"@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http:\/\/t.co\/sGckBopATA??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united met with agent. All taken care of. Thx for reply","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks! Made it safely! http:\/\/t.co\/KCqeBEej7S","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ??? :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the status on my itinerary says on request in red. What's that mean?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http:\/\/t.co\/2Nzh3QOaZo","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I urgently need two receipts sent but CS is closed. Can you help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still just sitting here. nobody has said anything. What's up?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I've filed the claim but have no way of calling for updates. Is there another way to do this?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair @cspkcats let us know if we can help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you can 100% confirm that?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks!  Can you help remind the agents it's ok?  Ps. Heard rumors of a streaming wifi TV\/movie service you might be installing","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Good point!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ??\u00ef\u00b8?& races in Daytona","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for your reply. It was flight 1572.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united finally made it to rep, who solved my problem.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Connection is US2065","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http:\/\/t.co\/bfPfW6eyKU","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your assistance has not been very helpful frustrating disappointing experience & w\/small children very inconvenient","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Looking forward to some friends and family time in Arizona.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you run a piece of shit airline!!  Thanks for ruining AA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Fliers to Gain Access to WSJ Content - Analyst Blog - Nasdaq http:\/\/t.co\/dWEse7Xidr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Alright... Someone has to stop this! RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/lchVJoliDg","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we are on the 2pm flight FLL to PHL and then connection to MAN. However, with the delays we might miss it. Can we go earlier?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http:\/\/t.co\/rfXlV1kGDh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http:\/\/t.co\/vw4P4T4tLh @TheNationalUAE","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @justynmoro I totally agree.  You get the automatic phone attendent that goes NO WHERE and hangs up.  Lousy service!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united now arrives LAX @ 8:03 am","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http:\/\/t.co\/A1ChOxKPJp","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you. Appreciate that!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http:\/\/t.co\/JNqNbk7HuT","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica may start service to Hawaii from #SanFrancisco this year http:\/\/t.co\/yPo7nYpRZl #biztravel","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United is the worst major US airline.  More proof: they're boarding the plane with the outside galley door open in 0 degree weather.  Wtf?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you for the tip!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flights taking off from IAD this afternoon?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Customer of the year? http:\/\/t.co\/epqqONHO2H","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Annnndddd, I just booked my flight. That was easy.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is that the flight for tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows \"On Time\" not \"In Flight\". Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you, will do","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue true. Maybe. Wish I had expedited security haha","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #AmericanView\nThe view of Oregon from seat 31F, flight AA1469 2\/22\/15 http:\/\/t.co\/t9JBN9WZtq","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thnx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir by far the best example of the worst company @Cowboycerrone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http:\/\/t.co\/NA5G5EAKPA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I filled out the form but I haven?\u0099t received any sort of email confirmation that it?\u0099s been received. Is that normal?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways shout out to Cathy at the Vegas airport check-in for hooking us up!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for taking care of that MR!! Happy customer.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir following. Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @ehsanisMpowered lmfao","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You make it hard to fly with you. Delayed over an hour and now the plane  is turning around & heading back to the gate. #connection?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united awesome thank you very much for the help","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"LMAO ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/aIyC9WV5oq??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir taking off now. if I don't have a private jet to bora bora by the time I land, I'm calling Oprah","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I send you an urgent message via eservice@united.com.  BG0KWM   Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you for the response. Much appreciated!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Offers Atlanta Unprecedented Perk http:\/\/t.co\/nustgpElSf http:\/\/t.co\/Be0B4K1Xbt","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hubby made it by the skin of his teeth!   :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir left behind iPad Air on flight 505 from Bradley to BWI, plane had already left by the time I realized. Can you possibly help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united For those playing along at home: http:\/\/t.co\/2b4bDTldX2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The link in the message I was replying to. #3thparty #ITproblems","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Good morning.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http:\/\/t.co\/nGxAl9OmL6","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @Vindictive_tK Larry David works for southwest?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"???\u008d\u00f0??\u008d\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00f0??? When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica missed my flight. How does standby work?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir sure, thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue okayyyy. But I had huge irons on way out. Promise no shenanigans?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http:\/\/t.co\/BVfAxDUBAQ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ok thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir for my travel I see bz class and get away are sld out. Anytime is available . How do I know how many anytime are available?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue this is lovely!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Hits New 52-Week High at $17.58 (JBLU) - sleekmoney http:\/\/t.co\/zdKXn4kTOu","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW?? I've been rebooked 4 times!! Still stuck!! #SMH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ \/ outstanding customer service w delayed FLT 336 http:\/\/t.co\/OoEJ4d4JoP","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue @viraltech creates institutional quality machine driven JetBlue Revenue predictive analytics and forecasts using public Big Data ;)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"smh RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/IRiXaIfJJX","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP?? free tickets , for the i convince .","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA6357 needs de-icing! Stat! We've waited our turn...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude  ??\u0087\u00ba??\u0087\u00b8??\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! ???? #StatusMatchPaidOff http:\/\/t.co\/ATfRKp6goY","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err \"no segment in this\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united FAIL set to song. http:\/\/t.co\/Axpn28xiQB \"United Breaks Guitars\" < LMAO!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks! Have a good Sunday.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w\/kids - b4 group A please. Please.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways sadly they've tried that and airport agents?\u00a6no flights so they're stranded at PHL. No chance of a hotel for them?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue When are you guys doing a dualcam with @RedReserve ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  would love to go to Hawaii to visit pearl harbor.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir will do. Thank you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue becomes first #airline to accept #Apple Pay - Future #Travel Experience http:\/\/t.co\/czOr4nyh9n","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https:\/\/t.co\/q8VSfFRd1u","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue  all of which will be getting my business. #unfriendlyskies #unbelievable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund.  Never again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you finally got our bag. Customer services reps were wonderful.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir   Happily, flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. Thanks, Cap'n! http:\/\/t.co\/C8mqEzXVdH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what is happening with the flight from FLL to SFO? Why the delay and the reroute?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united captain \"we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue \"Do what you love and you'll never work a day in your life.\" ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Great! I'm ready to go home.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight Get Me Out Of Chicago.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - Envoy Airlines is a disgrace to the AA family.  Nothing but delays and Cancelled Flightlations, week after week.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http:\/\/t.co\/ahlXHhKiyn","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks so much!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Yes, I get that. I?\u0099m asking: Specifically, what will you do with the feedback I?\u0099ve given you?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue trivia contest to win flight. 1 question. RT and Follow & I'll send you answer to enter. http:\/\/t.co\/AucSYKFUHD via @WSJPlus","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the USA help line.  i accidentally booked a flight on a thursday instead of a wednesday and want to switch","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http:\/\/t.co\/8Je1h3666w","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my family and I are excited to see you too???\u008a\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Sure did! Only waited about 15min. Yay!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3586 from IAD to BUF.  Incredibly loud, and like a third world 70s inner city metro bus.  #lowstandards http:\/\/t.co\/m67WnBglXQ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Great job with the Passbook integration! It?\u0099ll really help streamline the commute to San Fran! ???\u008a\u00e2?\u0095\u00f0?\u0093\u00b2???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue any chance you will by this summer?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united either your staff or whoever you contract with at PVD is failing you big time tonight...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue he just went above and beyond to be helpful","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united at the gate! IAD to RDU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit.  @AmericanAir paid far too much for you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united \nI will admit, you've been rather good to me over the years.\nYou've still got me hooked.\n(for now!)\nPeace.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Longing to look into the blue eyes. #firstlove","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/Of7PFvQpOY","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can I use points to book a rental car?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Group Cancelled Flights close to a thousand #flights Monday http:\/\/t.co\/v1RADYKEP2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you.\nIt's my daughters 13th bd party w\/proj. weather cond, it doesn't look promising.\nPlease assist with earlier flts to Cmh?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you! Good service, safe flight... 1\/2 way home!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sorry for my misunderstanding of the term, but what does that exactly mean?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hi -- @united was. Thank you!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I know where that is! Alas I live far, far away now. #Books","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir horrible flight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Why close prechk at 8PM on a Sunday at JFK?  #annoying","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Is it possible to add companion to only the 2nd leg of a trip?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http:\/\/t.co\/aypyaDUY6a","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I DM'd you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I DM'd child's birthdate and full name.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - looking forward to it when we finally take off.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Awesome! #bestairlineever","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Yup. MCO. 82\u00c2\u00b0!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united for our birthdays my fianc\u00c3\u00a9 & I want to travel Late Flight April. You're our fave airline but Frontier has this: http:\/\/t.co\/uayWrr45as :-\/","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir iiiii need help with my flight schedule!!! haha","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united said they would give us a refund. 30 days Late Flightr NO refund.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Got it.  I am following the United page.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @vegecomgirl For me it?\u0099s not until 6\/15.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir: @TilleyMonsta George, that doesn't look good. Please follow this link to start the refund process: http:\/\/t.co\/4gr39s91Dl?\u009d\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Why ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/a7NvbJ8ipx??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @usairways who is the next stop after customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue Havana, Cuba - To share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Power Moves RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/t9s68korSN","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways So any ideas when the IT Geeks will plug in the servers so 639 can be on its way to PHX?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United - routing a person from Houston to Newark, NJ  and then to SFO is not acceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue are you ever looking for interns ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http:\/\/t.co\/TK3aOpdtSQ","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @geekstiel Do you know when the last chance is?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year???  Help me fix please.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways. Yet another delay\/missed connection....and your customer service has an attitude with me? Wow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you guys continue to impress me in Houston. http:\/\/t.co\/cIh1qNllcM","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks! I'll do it.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united What delivery service do you use? I'd like to call them myself.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Broadway World http:\/\/t.co\/dS22ceeEnj","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united & on top of no free tv on the int?\u0099l leg, now I?\u0099m sitting on the Tarmac in Houston, 70 min past departure w\/ another hr plus to go","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you. Is there a possibility it will change?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united tremendous. What would you recommend?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir These birds could fly to South America for example #Argentina","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways worst customer service experience ever today. Get it together.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica my goodness your people @love field are amazing under pressure ?\u009d\u00a4\u00ef\u00b8\u008ffrom Texas #beatstheothers in crisis Please fly me to NY","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir had to be stuck in the middle seat :( http:\/\/t.co\/dzeGAPfqw1","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 ???\u009c\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate\/RT http:\/\/t.co\/kQnrrP86A5","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@USAirways: @hegshmeg O?? thank you for that elaborate response","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I saw online you had fee but I was wondering if there was a way to pay for it ahead of time, instead of at the kiosk","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have 8 flights with you in the next two weeks :) let's make some good memories!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica got it. All set - Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Here is the photo ;) http:\/\/t.co\/VMqUURZUpW","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for your excellent response time and assistance! All set :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Is it possible to earn Dividend Miles for a passenger that is not me, even if I am purchasing the tickets?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I've spoken 2\/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica OMG FINALLY","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sale please soon?? I need a tan","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hello. Just wondering how long it might take for Turkish Airlines flights to show up in my United miles. Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir So the upcoming RR changes\/Deval is trying to tell me not to fly southwest anymore because i am loyal so far. i get it.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @hhagerty that's a lie.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Spent most of the winter in NNY with Mom,  JetBlue will take me home to FL via BOS on Mon. Miss hubby, kitties, warm #countingdown","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can I get some help changing a ticket.  40 minutes on hold and counting....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I want my money back. Now we're sitting on the runway. After a 2 hour delay, waiting for the baggage to begin loading.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks I think we've got it figured out","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm a UA 1k. I think it's @iamtedking who was looking for help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Really ? ???\u0091\u00e2?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/V5QWkYXSW6??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  No first class passenger should have to pay for inflight wifi.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, Understandable. I did try Flight Booking Problems several times for 2 passengers & got the messages I mentioned before. As for the agents price???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes! Always a treat to fly with you guys! ???\u008a\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why is it from June 1 thru December 31 there are no bus\/first milesaaver awards available from cun to nyc? #Explain #whyfly","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways 2 people working the counter at #dca? Massive lines. Poorly played. #winterstorm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir freezing in the plane","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just kidding with you I'll send you my stuff now. Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you. Literally called for preboarding as I ran up.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks! Will do","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you ! What about Paris ? Could we arrange something from there ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I sent you an email","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you for the response.  When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk?? http:\/\/t.co\/TgSLjjN6g0","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir ..just booked trip to Cancun...?\u009d\u00a4\u00ef\u00b8? no baggage fees..but need to have more flight time options","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue currently dancing in the terminal. love Stevie!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you for your time!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica still waiting to see  @Starryeyes_Dev_  ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thanks, @chasefoster. Was just about to book a flight to UK using @AmericanAir, but after reading this exchange, there's no way. I've sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http:\/\/t.co\/t3Gnk2N7LD","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways me too. Me too.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @jsumiyasu I am thankful to the  United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @estellevw does she need to complain on Twitter for the refund or is it auto-applied?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Waiting for my luggage on flight 1923. Is there a delay?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - been on hold with reservations for over 30 min already! #worstairline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Best planes in the business. NOT? AA5411 today. http:\/\/t.co\/I7Vdi9WqSF","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is it on a flight now? Thanks for reply.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways She's on Manch to Charlotte Fl 4628 Told her she could get on a 4pm flight to West Palm Beach. Nothing earlier?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways   Just talked to reservation. Must congratulation to them. Very friendly.  Good for usair. The ONLY airline we fly.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I know. I?\u0099m sure you hear it all the time ?? don?\u0099t like the new seats. I?\u0099m a small guy, 5?? 6?? and I feel the new planes are tight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways awesome! And yes, @UpInAirClaire is!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for update http:\/\/t.co\/K7uBOTMr1r","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https:\/\/t.co\/64kN6GEEP8 #TrueBlueLove #travel #business","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you might be the only airline not offering waivers...keep up the good fight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please dm me","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Waiting on my flight right now, thanks!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Just followed you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united like continental's chicken feat fairs","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@SouthwestAir: @saysorrychris Can you follow back for a quick DM? ^SW?\u009dfollowed","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you so much!  I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Lovely new plane from LGA to ORD but no power outlets?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http:\/\/t.co\/ufyxXkIsa3","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I cri","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have two tight connections in #Charlotte and #Frankfurt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/FFc13zYGJS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir ...and how does one obtain this companion pass?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united kept me watching the safety video for the first time in forever. Nice job ????.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue are you going to be giving travel agent rates to those who hold an Iata card ???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"They didnt just tweet this... Nah. RT ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/1yLn1Gx4QX??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hi is there a way we can check to track the flight that will arrive & that will be our flight to depart.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can I redeem AAdavantage miles on LAN flights?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica would love to do more for virgin just like I do for @GoPro","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica announces new nonstop connecting @AUStinAirport & @DallasLoveField, $39 intro: http:\/\/t.co\/qXnOaQtYN8 http:\/\/t.co\/JK7qmdfqgf","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united YOU GUYS ARE HORRIBLE.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways & @AmericanAir planes in #grandcayman http:\/\/t.co\/GX7QbtckBr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @cityandsand we're trying to coordinate an airport hand-off of Nutella! #veryimportantproject","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Could you tell me if this bag would be accepted as a personal item ? Can i bring one carry-on bag plus this? http:\/\/t.co\/U390cZpLHl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue did you know that suicide is the second leading cause of death among teens 10-24","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir TY for your consideration!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how do I get my companion pass?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can I get a beer please. Flight #1715","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways skys r sunny air is cold I can't wait to get to #CLT","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Any way that we could look at other options for today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hi! Winter Wx Advisory issued for STL. Snow & Ice & Cold, oh my! Will you issue a travel advisory for that?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is z and d code airfare refundable?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http:\/\/t.co\/5ZNMwxDI9U","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for quick responses.   #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary\/confirmation email to be sent","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united keeps delaying my flight, horrible customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Vxn2J36M7V?? this happened","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue third JetBlue flight in less than a week. All Late Flight not for weather.  Reliability going downhill.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"No no no bad airline bad! *bops you with newspaper* ?\u009c@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you guys are perfect as always! <3 #WeRVirgin","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is the vinyl part of the prize too?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm here @ChicagoMidway airport.  I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing.  #Very mad customer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united S\/O to @Delta for coming in clutch and finally taking me home ???\u008c\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Great, thanks. Followed.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is atrocious customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogot\u00c3\u00a1 today, Colombian employees treated us badly , need help please","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue everyone is overreacting. Keep up your swag!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hey AA - can you help with an itinerary for a plat custy?  Stuck in PVR and phones aren't working","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim & recheck luggage. Or will it be taken care of?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Bruh ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/W9BQiw0aou??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir When do you all expect to open the reservation through November?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You don't have those abilities anywhere! Not at the ticket counter, at cust service, or online. That's why we're done here.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http:\/\/t.co\/PnBajfkmHG","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you found my camera!  Thank you!  You rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for listening. Doesn't mean I don't appreciate you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I have many allergies and want to know if I can bring an 8oz. bottle of Benadryl on the flight along with my 2 epipens?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I can't call right now. My baby just fell asleep.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please follow me so I can DM you about something","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir: why no charging station in SAN?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so what is the  difference between Cancelled Flighting and reFlight Booking Problems - will that help me avoid a change fee?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. ???\u008d\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir when will the merging of miles between you and @USAirways be complete? Wasn't it this month?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do you think snow in boston on 2\/24 will effect my flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks ???\u0083\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @TSA JetBlue never disappoints !","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for getting me to Orlando early #happiness","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  that would be lovely! You have great people working in your organization.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 37 minutes??????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united where is our luggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Make the world a better place: Visit an elderly relative.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue or she ;)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled.  On hold again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for adding straight flights from Columbus to Oakland!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can't wait!!! 787!!! @tpallini http:\/\/t.co\/oDlall5eDH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue will I be charged a fee to do so?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica plus you've added commercials to the experience... tacky.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you! I can't wait either :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united they helped me at the baggage service desk.  Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir still on the ground >30mins after planned departure. And this is California. No weather here. Originally told 10 min delay.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation..","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO.  Just needs a cabaret singer.  Think about it!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue dang. Pandora? Does it look like it may get pushed back more or is this likely it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My birthday is during #DestinationDragons could I get tix?? http:\/\/t.co\/07XhCacjax","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir always when I fly SW. #loyalRRmember","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue messaged you, thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir oh my gosh! Going to dm you now! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways HA!  You're fun.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united next day","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united So far so good. Just stepped down in Denver. Next Stop Portland!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. ???? #frustrated!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @BernhardtJH I did eventually get through but that flight Cancelled Flightled.  Decided to drive but gave up holding to process refund","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when are you opening the flights beyond august 7th???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no standby line update online or on app either is troubling","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United What's your phone number? Customer service question.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flt 4567 has had two more updates in the last 3 minutes.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir airport to figure this out or can someone tell me now? Flight is from San Juan to San Diego","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has the best pilots ever Thank you guys for the great trip #thatisall","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hey remember that time you lost my husbands bags? I do. \n\n#filmjobnoequipment \n#nowarmclothes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hi. Just DM'd info","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 4469, thank you for asking.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks, me too","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair Amazing view on the approach to LAX tonight. http:\/\/t.co\/a68d5fULmH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how long does it take for customer feedback to respond to a complaint?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flt 912. Capt Herman is amazing! Came out before flight to play \"ask the captain anything.\" Wonderful ambassador to the airline!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir American Airlines.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @MelanieSpring We'll see what we can do. ^KN?? We are running! Most of this plane is running. Thanks for the help!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight BA1551 departing tomorrow (wednesday) - not Cancelled Flightled but how can anyone make it to the airport in this weather?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I cannot DM you as you do not follow me.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir   A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Pick","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...\nIs everything ok?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you for your help today.  I have been a loyal US airways customer and i appreciate your responding to my tweets.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Good morning!  Wondering why my pre-TSA check was not on my boarding pass this morning??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I'm #elevategold for a good reason: you rock!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you so much.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ah, and I was only given one shuttle voucher, so if I do ever get back to the airport you'll be getting the bill","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks -- we filled it out. How's our luck with this? Is it common?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united or us air: http:\/\/t.co\/Eis9hcNPrO","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  I'm at 4:05  will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue suck and their customer services are the worst  whats the point of having a loyalty scheme that they don't honor #badairline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir um. down south has snow too #ATL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w\/out OUR PERMISSION!! #PH6RPS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why can't you take me to Knoxville?? yall are my fav #help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \nNo one answers phone, delayed\/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @staralliance good.  Maybe that will make up for losing my medallion.  #ProbablyNot","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united call wait times are over 20 minutes and airport wait times are longer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http:\/\/t.co\/elhxUV0Uj1","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica will you be making BOS>LAS non stop permanently anytime soon?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United pre-dawn flight to #miami from #EWR. Annual #SOBEWFF trip. Now.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 62 inches !?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight booked! Heading out to California with the @WikiPearl team for  @NatProdExpo on March 6-8! Can't wait! #ExpoWest","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thanks so much for the awesome support, you guys rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united do you guys have any working planes?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your phone lines suck. I have a dilemma.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no you call me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Stop this madness RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/7x9uSbj2FV","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no her lunch was over by the time she got her call answered","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @markie_post I'd like to see Markie too.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Still looking as we speak.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united great. Looking forward to your response to my DM then","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can I get a free ticket to Hawaii for being fabulous","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I?\u0099m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united (2\/2) I have their name (boarding pass was in there, too).  I think they might really need this. Any ideas?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim  #inefficient","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways or how about power outlets at your seat if you're gonna keep us siting here forever?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Learn how to give folks on multiple flights the same day boarding position at least if you can't give them  boarding passes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @dultch97 that's horse radish ??\u0098\u00a4??\u0090\u00b4","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you have a culture issue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united This link in your tweet goes to someone's internal email -> http:\/\/t.co\/ZksX79itdN...... Probably one of your 3rd party IT contracts","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can I get some luv with a fallow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united workin on it. Waiting on him to reply.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http:\/\/t.co\/46n9kDcsxU","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks. Delivery status??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you! You will see me :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was able to get a seat on earlier flight sfo to ind.  Can you add me to 6pm ord to IND?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  I heard a rumor flight 898 was Cancelled Flightled.  Is this true?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue w\/ edits: Dear @msbgu , your MBAs need better benefits. They should work for us. How can we meet them?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Seems very likely.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the worst first class boarding service I ever had.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united stay warm - I will be passing through Chicago next week","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you, but it says the website is down","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue If you \"follow\" me, I will be able to DM you.  Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways was on the phone for over an hour waiting without an answer. ??\u0098\u00a9","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg?  What if I travel with 2 friends?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united followed and messaged. Thanks so much for the help.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 235.  We made it to Seattle...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yep it's for tomorrow.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united all good man it isn't your fault that plane is having maintenance issues","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Very nicely done. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@VirginAmerica They were very understanding and helped me out.  Thx! #Comps","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united well played, ^LO.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 1183 to Orlando.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Fuck you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Cancelled Flight previous request. Will accept ticket number for document number","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir breaking my heart at BWI 9 hrs @business","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I will when I land.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 4 great flights with no delays! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you need a bag bouncer. Get it together","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Peak #Caucasity RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/cSNRPVY9b9","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http:\/\/t.co\/XFWXsRwkHa","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes and I would like a refund.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united lets do that can you email boarding pass?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Im researching a flight & noticed a small issue w\/class of service between your site & other sites. Could Reservations help me?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir jet slides off icy taxiway at @dfwairport \n\nSTORY: http:\/\/t.co\/4pONJ3jidE http:\/\/t.co\/3DCWerZ1kr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Will my us air points now be combined with yours?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yep, they moved me to 16A as they showed me flying \"standby\"","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 2008","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir damn weather messing up everything #serenitynow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir \"ma'am the doors close 10 mins prior to departure\" \"but I was here 20 mins before?!?\" laughter from the 2 agents","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue last week I bought a plane ticket round trip to FL & just 4 fun I look at the price of them today and they went down! #nothappy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir awesome. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir anything you can do?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http:\/\/t.co\/fd4SnvKIeM","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica awesome deals DAL-AUS for only $39 each way! https:\/\/t.co\/xCVQXYkg49","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why was Flight 1856 delayed to Buffalo ?  It?\u0099s a direct flight and the plane is at the gate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir opened online applications for Fall 2015 intern positions throughout the company.  Apply via https:\/\/t.co\/GmL7ot3IMH","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir .. UMM hello?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my mom always said to never settle. If your chips ain't blue, you just won't do.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it a change fee request from a month ago.  after one hour on phone with your team, I?\u0099m told 120 day backlog.  Awful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #sfo #ClearVision #TV4U @ United Terminal SFO Airport http:\/\/t.co\/Q9bYn9pCTf","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I need some help with a reservation","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @Imaginedragons #DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend @HayleyMad!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again.  Won't change our flight. Can we go now?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways They were breathing very heavily. but were super helpful. Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your message was delayed I just responded","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue u cool","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 2days 2plains 2fails","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir didn't realize no clothes until at hotel - suggestions?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways question, friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica \"You down with RNP?\" \"Yeah you know me!\"","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just got my lost Kindle in the mail! Thanks again.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so, I made it all the way to the airport, and they say they won?\u0099t fix the handle. I showed you this problem, and you said to go???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir this would be an awesome experience #DestinationDragons","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  please start flying to Guyana soon","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue follow for DM please","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 2\/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays\/Cancelled Flightlations?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united crashed trying to check in.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"YASSSSS. Da Fuccc- RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/oAJ5mnuchA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue at what point in delays can I take a different flight to my destination?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been on hold for over an hour.....not cool, you guys.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united are there any upgrades avail to get us all on the same flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united any chance you'll ever do CPUs on your JFK-LAX like @AmericanAir?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you guys! Brilliant customer service","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Cancelled Flighting. bought a ticket for a friend but cant get the credit under my name","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir BTW, not a weather delay. We've had beautiful weather in Sunny California. #nolove #noexcuses #cali http:\/\/t.co\/kumtbgER03","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks! Flight 2160 today. Great crew!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http:\/\/t.co\/Ox4w6KtsGI","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Nice to read it! Thank you very much!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery!  Shame on me this time!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways \"admirals club\" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  @SouthwestAir  ?? Y'all will like this one. http:\/\/t.co\/hF8aJZ4ffl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir  ..off to vegas http:\/\/t.co\/AygAOeB6Uu","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 ???\u00a0\u00f0?\u0087\u00ac??\u0087\u00a7???\u00a0\u00f0?\u0087\u00ac??\u0087\u00a7???\u00a0\u00f0?\u0087\u00ac??\u0087\u00a7","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Lovely! RT @JetBlue: Our fleet?\u0099s on fleek. http:\/\/t.co\/Hi6Fl1AX9E","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways reservations had me on hold for 2 hours only to hang up...smh ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways see you on board tomorrow","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Do you have a phone Nbr for Refund Dept ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thx for responding. I cant watch 2 mins of this film w\/out it cutting in and out 4 prolonged prds of time. beyond frustrating","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what's going on with US Airways flight 805?   Why diverted to Charlotte?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please be good to me this weekend!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"What can I say other than when it comes to my #BrandLoveAffair w\/ @jetblue ur my #soulandinspiration https:\/\/t.co\/IGkoGyWksr #umosaicmecrazy","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I need a customer service manager to contact me please","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir YOU FUCKING SUCK","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Hez4jk4ZsK?? ~huh?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for the apology","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"??\u0098\u00a2??\u0098\u00a2 RT?\u009c@JetBlue: @Peaches275 Oh no! Unfortunately, the code must be entered at the time of purchase in order to qualify for the points.??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I just did, how can I DM? Do u have to also add me?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! ???\u008c\u00f0??\u008c\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport Late Flightr?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  I sent a email to customer relations and I will be calling tomorrow.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just DMed you guys!!! ???\u0081\u00f0??\u0081\u00f0??\u0081\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sorry, we are in Philly. Should've told you that.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue got it. Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it's flight 5348","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places...","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir follow me back so I can DM you guys","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"First base already? I like your style @JetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sat at airport for 5 hrs still sitting at gate..  Sigh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir want go from New Orleans houston see my dad at md anderson can you help me out","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Do you have plans for an iPad app?  The iPhone app is great, but on the  iPad you have to flip the iPad.  Is there a beta? Tks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks!! Great service in #T5 already! #lovejetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Instructions say to CALL. I'm just doing what it said to do.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my sister&brother in law need to get to Florida desperately flying w\/ @USAirways is there anything you can do?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we made it safe and sound. Thank you for the safe travels.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hello Good afternoon how are you, I need know how much flying for summer from june 13th.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I am committed okay please hook me up for #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/mpi4yuo9jR?? Oh word!!!!??????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed.  #showsomerespect","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sorry I didn't realize I wasn't following you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http:\/\/t.co\/cypRHe5GOK","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I just think it's weird to have mileage as 666","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir CEO using #Vegas band to help ?\u0098connect?? to people. http:\/\/t.co\/89gKYuf1Qh  #aviation #business #marketing #consumermarketing","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Awesome!!! Sending now.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair Yes to the iOS. I'm running iOS 8.1.3","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir https:\/\/t.co\/OQUKSo3s2O subscribe please https:\/\/t.co\/OQUKSo3s2O","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for reaching out to me.  My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue does not fit in 140","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you. We are finally at the gate.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas  @LASairport http:\/\/t.co\/2IR7ynMBdU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Mobile boarding pass email.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir I will if you can see about moving up my Brother in laws graduation to the 6th.  Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson .","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http:\/\/t.co\/8VnCKgZxl1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 6 hours, no agent. Should I keep waiting?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Corporation (JBLU) loses -0.06% on news that @JetBlue Airways ... - WallStreet Scope http:\/\/t.co\/oFW4A8b5WS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My feedback and concerns via your site aren?\u0099t going to improve my poor airport experiences.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when will you have flights for October 2015 available?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http:\/\/t.co\/xbQqqbRgVF ^KP??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Are there any current promotions\/codes for Nashville-Denver? Thank you!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is that the \"record locator\"?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Done","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united \"Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks.  If you have another method also that would be nice.  Appears to be a design flaw","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi\/Bos. Great guy and made the flight fantastic!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica had me at their safety video . . . http:\/\/t.co\/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I paid for inflight wifi only for it not to work. Download speed was 0.21mbps & I ended up watching the free TV instead.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue If there's a schedule change on my tix, can you change the the destination airport to a sister airport (like EWR and JFK)?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"but why RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/W0HOAewhwS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united What is your phone number. I can't find who to call about a flight reservation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes yes yes,so glad to be headed home!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I wish I could remember all of their names!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can't wait! Thanks for the response!?\u009d\u00a4\u00ef\u00b8?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm in Denver, my bag is in San Jose. See something wrong here.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you, truly appreciate the help, just sent a DM","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you.. Appreciate the response","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue well, now I'll make sure to never fly JetBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is ??\u0098\u00a2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue not ok to Cancelled Flight flight 1274 tmrw for \"weather\" & to rebook 4 flight the next day when there is flight tmrw night. no compensation?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue this makes me happy. I hope these aren't empty promises.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w\/o it but I appreciate the support. $50 voucher + $50 for essentials.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http:\/\/t.co\/urcyfcp2Lx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united all set. Figured it out at the baggage office!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting\/delaying flights! #FlySWA #denverairport","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways asked her why needed to take yellow tag off. She said, \"because I told you to!\" Expect a personal apology from her- unacceptable!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica How about some free drinks on the flight back for the free promo?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue many thanks, as always your employees are professional and courteous. Whenever I have the option, you are my go-to airlines.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hi Guys good morning how are you doing","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks so much!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Am I upgraded on my next flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Educate Bohol is a 501(c)(3) w\/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue finally! Finally!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you! Much appreciation for your help.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue to Increase Charter Service to Cuba - #Travel Agent http:\/\/t.co\/lYQrb4HCYU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir CEO Gary Kelly, \"We are America's most loved and most flown airline!\" #SouthwestRally #BWI #bestemployees #swaculture #swapic","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I would love to Fort Lauderdale now that would cool.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united follow back and I'll give you the details.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Broadway World http:\/\/t.co\/AsYqE1tDjp","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Grand Budapest Hotel #OscarsCountdown","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways she also appreciated having her very own hashtag! :) #lucycat","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue beautiful ride. Thanks again:)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for responding rather quickly btw","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I left an item on plane BOS-PHL on Friday.  I've called PHL US Airways # & left 6 msgs. No return call what to do at this point.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #success made flight , please thank the crew of 556 great time recovery","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for the assistance","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nope.  no case id either time.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30.   No answer on your phone. Have young children.  HELP!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for the update.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes I did but no response.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united man I can't wait to book my ticket now! Thanks JP you're a life sabe","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir just hoping\/praying for a safe flight. They've had to stop and de-ice our plane yet again????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue needs to get its act together in #PHX","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir  nvm my bad it's been an hour and a half #thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Okee doke","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir help http:\/\/t.co\/hYrAo7A4Uu","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir truly the best in #customerservice.  If something goes wrong, no matter how big or small the issue was, they fix it. Thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"STAHHPPP!!! RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/VHFJGneOZO","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @shannonwoodward I'll be checking often. Most probably when they hand the oscars out to the nerds, geeks and badly dressed.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @reebok @rockinwellness @ Denver International Airport https:\/\/t.co\/tKVmHBkeC3","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue perfect! Probably need some coffee to stay awake during the night ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir I am so going to miss US Airways.  You always provided great service and NEVER LET ME DOWN.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue Wish you would make Austin, TX a hub. Missing you as my ?\u009conly?? airline for all my biz travel since I moved from BOS. :(","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Lowered to Strong Sell at Vetr Inc. (JBLU) - Mideast Time http:\/\/t.co\/yMMH9k4CBr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you help chairman? I am on flight 686 PHX connect 599 SJC will miss connection can you reroute please.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Are you expecting delays\/Cancelled Flightlations at Dallas on 25\/26th due to the snow? Nothing like Monday I hope!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes. About an hour after landing.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways and @american please get my plane together before I go to Jetblue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S\/by 2 BWI or PHL today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways connection made. Thanks again this week. #daddyshome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":". @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when will you have flight from DAL to PVD?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes, Thx! At 10:35 (landed at 9:20).","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you can tweet but not call! You're like a bad boyfriend!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue April 6th. Anything specific I should know for my first flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please see dm!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir myself and 2 others","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight 65 delayed over 4 hours on 2\/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I think it's ok.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why would they make me share a room?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads \/ snow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue lol at your \"estimated departure time.\" Plane hasn't even started boarding yet. You can't even get your delays right.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have a question","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir three cheers to your Denver staff. Don't know if we \nwill get out but they're keeping us smiling. http:\/\/t.co\/RX8z53M7yy","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I am following you now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 2293 is the Cancelled Flightled one","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ua1673 still waiting! Supposed to depart 9:08","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"??\u0098\u00a9??\u0098\u00a9??\u0098\u00a9?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/BBHTlZgH2C??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for the complimentary upgrade to first.  You are the best!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Nashinmypants lmao this is so funny","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http:\/\/t.co\/3nsUSfSBPv","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united rep wouldn't rebook. This is such a waste of time and poor communication","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Will do! Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/XX5QSCjlL1?? @BrandsSayingBae #Freberg15","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @perfectomobile Definately not an award for employer of the year #united13","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nope all set. Thx for checking.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http:\/\/t.co\/GGuAA1JvDF","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart????#DestinationDragons with friends in LA @HayleyMad see u Friday","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I did","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways looks like you lost another customer  when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir won't answer the reservation line!  Nice service.  We may be stuck...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue When chging flight, isit possible to pay the fare difference in dollars when the ticket was bought completely via point redemption?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for help. Can't wait to travel with! And get out of the snow.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/PULp4i0w96?? smh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's operated by united as it's a heathrow-Newark flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I (heart) my CP status. Sure would be nice to have though.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united okay. Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you. I flew into Newark from Vail\/Eagle.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Washington DC (:","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is really stepping up their \"service\"??\u0090\u00a9 http:\/\/t.co\/VQTyza6Mzu","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \n\nFantastic support by the Twitter team. I appreciate it. Thanks again.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united never again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I need a breakdown of what the \"international surcharge\" on my flights cover. Please help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight 435","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir See photo of 787 model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http:\/\/t.co\/oilnCfWEyg","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united free booze for the Bach party would make it better!  ORD-->MSY #Delayed #Again   We will enjoy either way.  Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you help me update a birthday that was incorrectly input in a reservation? This is preventing me from checking in","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes. Just sayin' that was a particularly poorly handled situation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DM the conf # to you - did you receive it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we have 3 more passengers with me   There are two more reservation numbers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Will definitely do so. Sending a DM now.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hahaha.... \"Meanwhile in Russia....\"","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  thanks hoping that by wed I can get back to DFW","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united need to add service dog to my itinerary for tomorrow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united he is so excellent and so reliable :) #happycustomer","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight 1679 (N76200) prepares for flight at @FlyTPA before departing for @fly2ohare http:\/\/t.co\/XbKvcraOKn","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you??? SMA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir We've sent you more info via DM.  I truly hope you resolve this very quickly. #media #filmcrew #cnn #nbc","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/uKM4e99Dz0?? lmaoooo ???\u0082\u00f0??\u0082\u00f0??\u0082\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair anxious to see how you all care for customers you?\u0099ve inconvenienced #Cancelled Flightledflight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @NotPghTimothy no exceptions for national awards?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways just realized my @AmericanAir advantage number wasn't used for my flight.  How do I get my ff miles?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Can I add miles from my January Air China flight to my MileagePlus account?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Now ur asking for the heavy guns! You know #IWouldDoAnythingForLove https:\/\/t.co\/Yx1DQJn8nL #BrandMance #LoveSongFriday","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  2 hours to be answered on a call?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is the worst http:\/\/t.co\/27aitZl6nd","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm sitting on the plane. Too many predictable mechanical problems.  Still onboard. This is getting bad...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why did you book my hotel twice?!?! Ahhhhh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You're welcome.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue got it. thanks the quick reply.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi guys checking in US\/AA 639 JFK PHX and renewed Admirals Club today.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I can't find a good photo of it... You got one? #goodnight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http:\/\/t.co\/2HXsDP0ha4","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Kudos to Robin at @PHXSkyHarbor Lost\/Found for reuniting me w\/ my iPad. She was delightful to work with!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL?? that's why you're bae ?\u009d\u00a4\u00ef\u00b8?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http:\/\/t.co\/8WBzOrRn3C","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http:\/\/t.co\/vv8cFyhKVb","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united who can tell me where they are?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: @KyleComer_ JetBlue reLate Flightd this time? ;)?? no... But why won't school be Cancelled Flighted? it's very cold out","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now U horrible people say you have no where for her to sleep?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue i hate the internet lol","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir CEO Gary Kelly, \"You all are absolutely my heroes!\" #SouthwestRally #BWI #bestemployees #swaculture http:\/\/t.co\/JTxyHQHfJJ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: @dlewis2412 Sorry! Please ask Inflght if there is an open seat you can move to.?? Will do!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you have open seats on flight 4001 pvd to MCO @ 1215pm today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http:\/\/t.co\/x6SYW3MDVu","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #fail  southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue could I get a free flight to Vegas since it's my bday???\u008f\u00e2\u0098\u00ba\u00ef\u00b8?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight 35. I'm on my way.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways lost our luggage. #yay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue word thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your baggage person told me to go through @AirCanada - they're handling my connecting flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I appreciate the follow up.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http:\/\/t.co\/owMaXOyEhZ","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I trust you enough to put my coat in my checked bag!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir will not help us on the phone, at the gate or in checkin. I book travel for clients and cannot believe the lack of service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I wanna be ride United airline! I love airplane","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways looks like our bag has been rescued. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"???\u0082\u00f0??? RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/rinzYSK6kI","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment.  Super nice agent at gate C4 ORD","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir rules.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sure is ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on SFO->AUS UA343 2\/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm not sure if you can do anything to help me with that, but if you can that'd be great.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can I get your service desk # at IAD?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thx for the pointer, but Im good with the big monitor.  Any advice on who I should pick to come our of the Western Conf (NBA)?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I?\u0099m resending the confirmation code in a DM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how do you have only 1 flight into lexington this afternoon with the #1 @KentuckyMBB playing a big game tonight?  #DoBetter","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sister & BIL stuck in Detroit desperately need to be in Florida flying w\/ @USAirways is there anything you can do?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways big thanks to Yvonne Anthony from the Chairman's desk.  Top tier customer service today.  #outstanding #service & #support.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate\/RT http:\/\/t.co\/v4ZVUGMkJw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thx for the apology.   A commitment to fix your broken system would be better.  Actually fixing it would be better still.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ok. I just submitted. Thanks for the opportunity to give feedback.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My DM won't go through but it is 261633561838. Please let me know if you need anything else.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can u tell me if 5238 from clt to Jan has gotten out of the gate yet?  I will have a tight connection out of clt to mco.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue good to hear. Thx for being responsive.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what's the status of flights for Tuesday out of Dallas??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just give up.  Your service is terrible.  If I wasn't forced to use United on certain routes, I never would.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any word on whether or not flight 1971 from Seattle to Charlotte will have connections held? Or...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and when will one of these agents be available to speak?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Tell me more ??\u0098\u00b3...\n\nBecause I need a 1 way to NYC, and I might choose you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"\"LOL you guys are so on it\" - me, had this been 4 months ago...?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/LYcARlTFHl??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that would have been nice earlier  today. Too Late Flight now. I hope.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w\/ u again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Love you, bae. #JetBae","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Can You please help to save my daughters life @JetBlue for details Go here @Help_Lindsey","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Really? Sprint? I thought you guys were 'kewl'! 0_0","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you are terrible.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir LUV Ya Too!!!!  I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir when is US Air switching to AA iOS app? AA app is much better.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i've been on hold since 11:30pm  need to reschedule my Cancelled Flightled flight for a morning departure tomorrow.  please help!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm not sure it will have \"next time\"...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir do new flights come out at midnight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 24 seats available on the 2:15 pm from ORD to RDU...I need 2 seats please","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @roxydigital HAHA. you didn?\u0099t disappoint. Well done. #JVMChat","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Very good flight, thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue, was far less painful than what was coming from Avis.  ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue good to know, thanks so much!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - Can you please give me a travel agent support phone number? I cant find it on your website. Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united So you are inadequate by accident?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hi I flew with your airline once in Australia and saw zero kangaroos. Had this been rectified","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am blown away by stellar #custserv !! Thank you <3 http:\/\/t.co\/JOrEScfb4x","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I just had an interview how long does it take before you hear back","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for finally letting me get through to book my flight. Frustration  set in... #donedeal #talktoahuman","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back.  Thx! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it says it is now 9:58 you owe me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hey awesome!  Thanks for the reply, will be filling the form out! @AmericanAir","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united volumes, profit up http:\/\/t.co\/pKfI9bTtzf #aviation #aircargo http:\/\/t.co\/BBj6kMTYUl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch >> http:\/\/t.co\/Ib8kyjBCJM","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please please please choose me to go see @Imaginedragons   #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ha, this happened 10 years ago. i haven't flown with you since.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united give me an email address and I'll send the actually screen shot to you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how oh how do we get tickets! ?!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the great customer service today! ???\u008d\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out\/in!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you very much!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/RLWBJ80mA5?? r u serious","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Just sent DM. Thanks for your attentiveness to this matter.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you please make sense of the companion promo? How to we set it up?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks. They did not charge anything in the end so all is good.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I will. Thank you for at least tweeting me back:) better than most. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways   My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways have done that. Sadly no flight from CLT has gotten to IND today and we head back to Tampa tmrw.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir oh no worries. Just have never seen that before until today. I mean?\u00a6it is a great card ???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold for over an hour.  Not doing so well in the customer service department.  #weak","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united So do I need to book two one ways in order for her to fly as an unaccompanied minor?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Absolutely!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what does a woman got to do to get a chance of a lifetime? ???? #DestinationDragons #imaginedragons #slaycancerwithdragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir got mine!  Just in time for the wife and my 15th anniversary!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w\/flights!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please do! She went above and beyond what she had to do, she made us her number one priority!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for the FB. message telling me I will have to wait between 1-3 days.  I'm waiting.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks, i made it.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue oh. And thank you for responding","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid?\u009dhaa man","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank u for not leaving me \n@me nice job running thru the airport to catch your connecting flight","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 2hr and 20 min delayed...still waiting...you need to do something to improve... http:\/\/t.co\/1m36NTPTR8","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Although the wait was long due to weather r\/scheduling, a phone call and super rep solved the issue! Thank you!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Suck","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the big board says we aren't leaving until after 8:30 ??\u0098\u00a9","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help & compassion goes a long way.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir See photo of B787 scale model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http:\/\/t.co\/kfD4WQRkLW","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir doesn't even have gluten free peanuts. whyyy me??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways but question :  if the downgrade include losing first class do you get money back ? http:\/\/t.co\/LfT7QD23Sy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do they have to depart from Washington, D.C.??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this very pregnant lady's hoping &praying hubbys flight from BWI gets off the ground! I'd like him to get here before baby does!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I would like to know what is the easiest way to get a refund.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yer deals never seem to include NYC-->PDX or NYC-->PGH...wish they did!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @NinaDavuluri ???\u0083cool","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'll take 3 round trip tickets to the closest warmest place please! #negativedegrees #buffalo #snowwillnevermelt","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Just sent it","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http:\/\/t.co\/C7tpdKqULM","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica any updates on flight 413 from Jfk > Lax","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science  #ANAmarketers","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hello! Can you tell me if you currently fly to Hawaii? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks, I'll look forward to the response.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you will match my #AmericanAirlines status? Cool!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is why I fly @SouthwestAir ... Never have any issues","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you're the best","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - did SWA send out customer surveys to earn $100 toward flights? Is this legit?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/7iM9rHIvyR?? Plz stop","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks so much for your condolences and quick response. It is very much appreciated","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united obviously","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  last 2 times I checked a bags they were severally damaged.   No one answers the baggage call line for status?  #chairmanlove","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yea no worries. I'm just going home to Denver. Not your fault, weather sucks bad.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Inexcusable behavior by gate agent. Sorry isn't enough. #Flight850 #CLT-#BNA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Ok Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir awesome. thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ok thx!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir luv my companion pass!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir How is hanging up on customers because of \"high volume\" customer service? Tried to resolve via DM-still waiting.So bad. #aafail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Anyone there? Did you read my DM?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/JMnkJ6Bmc2?? Jet Blizzue in the hizouse.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have a couple questions for you, if you?\u0099re available for PM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue What confirmation number?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica wish you flew out of Atlanta... Soon?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Q: Just purchased ticket to #Hawaii for trip in Late Flight-March. Does this mean we will acquire miles based on price or distance flown?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Why did  AA973 return to JFK? Thanks :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue works with Google #chrome but not Internet Explorer.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's done.  If you do something to make up for it I'll tweet that too.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your employees were great!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I love this graphic. http:\/\/t.co\/UT5GrRwAaA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue woof I'm on the red cArpet http:\/\/t.co\/iIdrbLNOoX","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https:\/\/t.co\/AAY5avg99b ^LD?? WARM THANKS!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service'","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you!!! On our way to get her bag now - thanks to having that number ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Statement on #Lufthansa Incentive Offer - Stockhouse http:\/\/t.co\/obF9jbPc6A","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Finally! Integration w\/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United says we had a weather delay in #YXE this morning. The \"weather\" didn't affect any other airline. #UA6136 http:\/\/t.co\/4JdvK8tCqx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that's who I spoke to already. We've already booked another flight w\/someone else. Thanks for your concern. Just wanted to","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Already signed up!  Thanks!  Looking forward to trying the Southwest experience.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for the upgrade- please try to get my company to approve more business class travel.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I clear that folder regularly and JetBlue is white listed so it never got to me.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica i would like help with some flights please.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https:\/\/t.co\/j4cj0lrF2d http:\/\/t.co\/dTLGUQ1kAk","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and learn how to book flights. http:\/\/t.co\/MHHS9RUpLv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir One heck of an airline http:\/\/t.co\/CyoOnZfTdC","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united despite my bag not making it to Newark good informative email tracking updates help!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #AmericanAirlines on approach to mex.... http:\/\/t.co\/se57dmjHiW","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue What's your current checked bag price policy?  I fly this coming week and couldn't find anything definitive.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can u better define the \"plus one smaller type\" item on carry on requirements?.. small backpacks?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Number or email? That's the purpose of sending you a tweet? @USAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i got it at the gate, thanks for checking!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue deal!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http:\/\/t.co\/DH2rfUIJYP","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir THANK YOU for finally making your boarding passes work with passbook","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http:\/\/t.co\/lEdNoCdQee","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Please Help. We really want to fly with you. #guessweflyingdelta","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My favorite way to travel! Thank you! http:\/\/t.co\/vGN2X1ckg0","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you're going to compensate us for the two plane changes in Atlanta right?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not happy w\/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united all goods, I'll call tomorrow, thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir About time...and just in time for my next flight Thursday.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what is the Mosiac 800 #?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http:\/\/t.co\/63zaQ2lt8f","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue weather where?  It's 60 in SFO and flight 834 is still on time to boston.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks for the information!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Rats, that's a bummer!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks to AA \/ DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir ohk. Thank You!!! B\/C of the inexpensive airfares that Southwest has I can now travel around.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Looking cool","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http:\/\/t.co\/h46HT1Oz40","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @love_dragonss oh my gosh","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if I apply for ur credit card, do you automatically get the companion certificate or do I have to wait for it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you we got on a different flight to Chicago.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http:\/\/t.co\/9UNxqOTzIK","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is Late Flight again.  Everyone braved the weather and 40 passengers are waiting for a flight crew.  Really!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Who Okay'd this?!?! RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/knUVuOVhub","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for the reply.  I will fill out the form and submit it as requested.  Good to know you're paying attention!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united did not get names...Dallas flight and Chicago","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is bag check cut off 30 minutes before the original departure time or the estimated time shown online?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My GF lost the promise ring I gave her on flight 2707 2\/21\/2015 SFO>SNA. It's an infinity silver band ring. Please help!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir quick question: let's say I book a flight (I did so) and you then drop the price. Do I get the cheaper rate?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \nCan you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks! Sent you DM re: baggage issues.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you show me some luv?Its 9 degrees and all this snow but Imdetermined to go to #DestinationDragons http:\/\/t.co\/oXm6cWGaB7","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir awesome. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be??? Spring Break !!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can you provide me with info about checking strollers and car seats?  Costs?  Restrictions?  Need to bring 2 seats 1 stroller.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yes, please #companionpass","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir awesome! Thx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nawww. United is my fave airline.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we are bringing 2 guitars. can we bring them as carry on?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue great.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL  and PHL to Israel?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the epic service on 863- always a pleasure- outstanding crew http:\/\/t.co\/trqlpeinzW","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united mechanical issue. Looks like they got it fixed! Thanks for your concern.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for the quick response! Fingers crossed the plane gets here then","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 740pm wheels up to be exact.  I'm sending a DM.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you guys rule. I will DM you. <3 Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @americanair I feel sorry for AA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http:\/\/t.co\/HEpkNpuzwU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can you advise on what's happening with departure delays from CLT?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting \"We are not able to sign you in\" msg.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would appreciate that.  Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @annricord Great! Appreciate it????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http:\/\/t.co\/0HXLNvZknP","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir so how do we get me a person?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Bag policy says stroller OR car seat.  We need to bring 2 car seats and 1 stroller.  Should I just call for details?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united same day flights","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways No Problem - he was the only person in the airport who would help :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yes I was everything worked out great","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I called the BTV desk; they had more information - so it exists.  Your systems don't make it easy for the customer to access it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes, today. Flight is full now. They said no to me at gate :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks! Everything a-ok now.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Got it covered. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what is the baggage allowance on flights from Glasgow to the US?  Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Stock Rating Lowered by Vetr Inc. (JBLU) - Dakota Financial News http:\/\/t.co\/QW2eBEEMVg","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I Want a Plane dad","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thank you ?\u009c@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in ??\u0087\u00ba??\u0087\u00b8 @FreyaBevan_Fund ???? ??? ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue would you say a delay is more likely? Thanks so much.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  I did.  They have no idea where it is.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your \"go to\" maneuver?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #OrthoDoc on-call to in-flight! Glad to have been of service!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United blocked me from DM'ing them because they would rather I complain about them in a public forum","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I love the dancing little richard. cool beans.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No worries at all. Y?\u0099all have a good one!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways me too!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thnx ^LO :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Just in case you needed confirmation that \"on fleek\" is dead & gone. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/G4O6yX7TMJ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue any way to get 2 ppl on standby list for flight 1970 FLL to BOS. Trying to find way home.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Okay, thank you both.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It appears there are six flights to Calgary tomorrow is this correct?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue great flight! Great view! :-) http:\/\/t.co\/Yxn00pnOav","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip.  Ty","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica brought it all the way across the country today I see http:\/\/t.co\/TKaUyGcPmS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Wish you allowed http:\/\/t.co\/0pDNtGBXC6 to access you site for awards tracking.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir and @CVGairport get it together, perfect combination for delays and Cancelled Flightlations","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you're killing me!! always #delayed from #SanDiego to #SF!! #ugh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united What does \"Cabin Functionality\" mean when I'm taking a customer satisfaction survey?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you're almost as bad as @united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening?  No info....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Very impressed so far. An app that's worth a damn and sms updates on my flight.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue just mine sadly.. But yea the fly fi is awesome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w\/out paying. confused","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thank you @united for your prompt assistance.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united You may \"dislike delays\" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue check DM please :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir not terribly inspired to call \"customer service\" in the future now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united But thanks for asking","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Can I bring a compact folding chair like this in a checked bag? http:\/\/t.co\/9nivw9ftZw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir working over time tonight?  Got delayed 2 days .. In SJU .. Could be worse :)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I have an email that says I have to sign on to the travel bank?  How do I that?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've been trying for 4 hours to get hold of someone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways okay, great. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue waiting at HPN on plane more than an hour since landing b\/c of no gate, please get us off this plane!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica can you please get me to the new york area before monday afternoon","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir What is the best credit card to use\/open to get miles with y'all?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it was at JFK airport right now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flying w\/ infant for the 1st time, can I bring a canister of powder formula for a carry on and\/or use my plastic formula divider?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http:\/\/t.co\/X4rsvAGIjN","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/g12sn5qsqZ??- no... Yall better than this","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you for valuing my feedback. What will you do with it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks a ton!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir do you have hand sanitizer in the bathrooms on your flights?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue marks 15th birthday with 'Blumanity' paint job - @Dallas_News (blog) http:\/\/t.co\/lFGR0Nifut","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why do I have to go thru the details of the flight I want w\/ the recording to then repeat ALL when a real person gets on the line?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will do. Hoping for a voucher for a future flight #Optimistic","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir if i want to change my flight due to weather conditions in Dallas this weekend, i should be able to cover change fee with miles","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https:\/\/t.co\/fWZClBvuG4 Loving #LoveSongFriday","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica shares up on 4Q results - @iol http:\/\/t.co\/XZ6qeG3nef","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yes please!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is the best!  Can't wait to use my travel bank $ for a FUN trip.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http:\/\/t.co\/VX9vBCTdLf","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just got mine..now where to go??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we?\u0099ve relatives nearby.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you want me to talk to the wall?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I like \" Follow @JetBlue \"","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was just calling the Global Services help desk so via phone.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How can I change without penalty and not have to call customer service","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir love them! Always get the best deals!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir many trips coming up!  I will see you soon ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please expedite missing bag claim #3526665682. Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir improve Envoy's performance.  5th trip through ORD in 2015 I've been delayed for hours because of Envoy.  I could drive faster!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Err 2 hour wait time for the Exec. Plat. line?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Looking forward to flying with you guys as well !!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w\/ delivery. #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue its a wonderful thing!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 3 hours and 80 degree difference. Yes please!!  MHT TO MCO @sadie4406 http:\/\/t.co\/MRAW3qDw4D","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I sure hope you guys get me to DC to speak tomorrow! & @JohnNosta & @United: I'm winning here with @JetBlue","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y?\u0099all hold AA1458 to RDU so they can connect?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir at the gate when I get off the plane?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue CEO battles to appease passengers, investors - Toledo Blade http:\/\/t.co\/R4xJXQRX1z","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @beantownmatty Sounds like a date!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that would be great","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @T5Sparrow Love it. They're cute","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Yessir RT ?\u009c@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http:\/\/t.co\/zf5wjgtXzT","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue good morning sunshine! #TailfinThursday http:\/\/t.co\/Nc0ES6e4Lf","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http:\/\/t.co\/nOfG0TQHYN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/3Ltx7JKBo9?? is fleek dead yet now?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is REALLY getting on my nerves !! ??\u0098\u00a1??\u0098\u00a1 #nothappy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united holy high speed internet batman!  Speeds at United Club at IAD are insanely fast!  Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united look at this beauty ???? dc 10 united airlines ???? http:\/\/t.co\/MvYoizRPdE","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Follow me pls?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks, that would be awesome.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DM sent.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/pa7dCjXlzL??\n\nC'mon fam??\u0098\u00ad??\u0098\u00ad just. No. Ok?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united online inchecking able in the Netherlands (ams)?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Okay, just requested to follow.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes, but it hurt my feelings to walk by MINT. A fella can dream. #happy4them","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/RPdBpX3wNd #CheapFlights #FareCompare","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I will be traveling from LAX to CLT to HTS, I have been rebooked for tomorrow due to the travel advisory.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ???? in my hotel now. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @luke_mcintosh68 nah you wouldn't","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I need your help but no one will pick up the phone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no repair made to the water line. No potable water on board this flight. \"We will take off soon.\" Time for new planes MCI>DFW.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - you can do better than having someone on hold for over an hr http:\/\/t.co\/FxNv618B1A","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 603 & 2705 DFW to PSP thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united okay - thanks for your help, JT! I appreciate your time!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir \n\nJust realized I had the wrong departure date. Thanks for making changes easy!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we are trying to go as far away from King'sCollegeLondon as possible for #charity today. Would you help us ? #jailbreak #RAG","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http:\/\/t.co\/tU9JX2jaZN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue should i continue?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hi there! I just got my known traveler# and would like to add it to a flight that I already purchased. What's my best option?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http:\/\/t.co\/xmRvR4lGEg http:\/\/t.co\/wJoc9f14SU?\u009d@tori_leggieri","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 50 min on hold trying to book award flight because site errors out.  Agents ask for my pin to see platinum availability??? badbadbad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I hate you all. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/uTdfqF5WPA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 4 hours Late Flightr And i lost my conection ??\u0098\u00a1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no. come on.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir an entire flight of luggage missing at #dca.  Over an hour and nobody knows anything.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir need help changing a flight. Please dm","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no your not!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #jetblue #sofly #wish #firststari seetonight http:\/\/t.co\/pyJAoayNx6","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yall still fly in the cold right?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Cool. Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Just checking in again - what is the status of our claim.   It is going on 2 months with no attention to this?   We are very upset.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for reminding me how much easier it is to fly Southwest!  Get more agents at sfo 25!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Tell me the secrets to flying high #RedCarpet","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA1469. Just landed.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united There are Exit-Row window shades in approx 11% of the windows  of your RJ-145s. <--a frequent flyer http:\/\/t.co\/aOEaeszDLX","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir amen!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue look what I capture at Uvf http:\/\/t.co\/Lj2ZXZN8kG","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thank you, @AmericanAir! Much appreciated.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the flight that I did not connect to was 1857.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue will call. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Such a suprise! New vanity kit set for frequent travellers ??? thank you AA! http:\/\/t.co\/fA7Nygn1Ux","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http:\/\/t.co\/JhXWMuTx4G","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you please DM me? I have a question for you :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir probably had money on @BensonHenderson they said to hell with @Cowboycerrone lol","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what is this subtlety gate changes? Are you kidding with me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united quick response offering assistance but lack of follow through - not really the service I was expecting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http:\/\/t.co\/CSddCCMvbD","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @annricord January 15th.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair is your companion pass broken today? \npurchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS (SW900001-vyiL1XKlROG24fS-918j_A)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir But you called me - and hung up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue marks 15th birthday with @Airbus #A320 painted in 'Blumanity' paint job http:\/\/t.co\/9vTFM7kNad","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hi! I just bought a flight with united through ebokeers from Paris to Miami. Do I have any chance to check that everything is ok?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Was on NH10 on United ticket, rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my father was kind enough to offer to pay for a hotel, but I can't use this coupon if he pays from FL. no help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways enormous lines at customer service and two agents what kind of service is that .. http:\/\/t.co\/ffanixJhwh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and\/or honor an employee with an upgrade.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's fine. I'll take them.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks bae","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united alright thank you. Much appreciated.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you. They are processing my refund.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/dxn58rxDkS?\u009d@jameskraw see.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I totally understand the weather. Just frustrated. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a #","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways res went under her maiden name...married 50...no docs with maiden name.  Hence, problem.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 657. My daughter Candice and I are together with her baby.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir got another flight. Thanks you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - Reference number to this request: 1-3001408092","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, link to current status of flights\/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I didn't make a reservation yet. It's about changing name on my dividend miles account","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Can you please follow so I can DM? Thx!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I didn't today... Must mean I need to take another trip!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir best airline ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways strikes again...lost bags. And two of them. #theworst","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue a little vino wouldn't hurt ??\u008d\u00b7","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue That's great! Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united: I don't care that a @thehipmunk link showed me a \"wrong\" price on your site?\u0094it's your site & responsibility to ensure correctness.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I am a UK citizen. Is there a UK number I could try?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http:\/\/t.co\/EwwGi97gdx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Oh wow. #sm ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/l0i8fnz3KU??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we then had to deplane, and change planes.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir MAC computer left on BWI to LA flight on 14th.  Reward for recovery; info important to owner.#HELP #passengers #honesty","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"It really is nice, though. The snack fridge?\u00a6that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@VirginAmerica: @KarinSLee Of course. Have fun celebrating!?? Thanks! Happy Chinese New Year!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue haha no need to apologize ???? I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you do realize my wife is waiting on a delayed flight at this very moment.  I'm not sure I understand your tweet.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for the update!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Look into better service.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir did that yesterday. On the phone with them now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks. Still booked our trip 3\/13-17 LB to SLC to see grand kids.  Just very frustrating. Tried app, web, etc. Still love u guys!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Southwest Airline is THE way to go!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you outline the policies for both scenarios?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you make sure I?\u0099m on the upgrade list for 2\/23 EWR-PDX using my GPU priority? Got a weird email about it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the folks at the Executive Platinum desk are great pros.  They understand my displeasure with change fees and switch to SW.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united screws up again...to be expected! NEVER AGAIN!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Awesome - thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad\n@JetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir LOVE IMAGINE DRAGONS  SO MUCH I EOULD DIE IF I GOT TICKETS","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded & how can you not love #FlyFi?? http:\/\/t.co\/NY6CS7jRuV","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica is anyone doing anything there today?  Website is useless and no one is answering the phone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how's us 1797 looking today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just did, thank you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I just sent a DM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I live abroad and am Flight Booking Problems flights for when I come visit the states :(","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united if I was rebooked do I have to pick up my luggage?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w\/my son, infant\/toddler, U were great!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How do I get a receipt for a change fee when I originally booked with miles?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways YOU ARE THE BEST AIRWAYS! Follow me please!!!!!???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways direct flights to SFO leaving from same airport with @VirginAmerica and @united - can you please put me on one of those?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you're taking me to New Orleans in two weeks so I'll picture that while I shiver #forevercold","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways   No one picks up the phone all day\/  no opportunity to leave a voicemail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Jackpot!  #legroom http:\/\/t.co\/ZO2iceG4lI","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I thought all those planes were retired? #MD80","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @BucketObolts Same","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united More concerned that you close a club I paid alot for at 10.  Last flight 11:15p.  The construction going on is very inconvenient.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @dfwairport got rebooked through the AA online app.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue We already won the tickets but she's totally on a beach right now. #flightlanding #sunscreen #feelsgood http:\/\/t.co\/5PvG2hJXKp","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'll be impressed if I actually get a response! ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump\/high five at the end of the \"rock\" version)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united left my iPad on MCO->IAD flight 174. How long to hear back once claim submitted? TY!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm still trying to get things worked out and you have yet to respond back.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for a speedy flight time recovery.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica save some for 871 tomorrow AM!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue oh. Makes sense. My bad.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Couldn't use the confirmed upgd cert you gave me b\/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir do you offer group pricing discounts by any chance?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir DMing you now! Big thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica moved my seat with no notice. \"Better seat\" is cabin select not behind the row I selected???? #DISAPPOINTED","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm following now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a?? http:\/\/t.co\/lwOtKIEKGU","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http:\/\/t.co\/QjKL4aBprG??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me ???\u008a\u00f0??\u008a\u00f0??\u008a\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you're still the best","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir Flight 654 Delayed \/ Flight 409 You sold my seat \/ flight 0671 strand me in PHX for three hours. Thanks for the memories ??\u0098\u00a1??\u0098\u00a4???\u0096\u00f0?\u0098\u00b2??\u0098\u00a9","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no I don't, but I'm sure United have my info on its system.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue unveils new 'Bluemanity' livery - USA TODAY http:\/\/t.co\/ueGgKN79zA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Why do you have to be 18 ??\u0098\u00ad","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  goes to court to gain access to @Delta gates at Love Field  http:\/\/t.co\/ILqzmMJiYQ #deltanews","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue we never received that $15 credit for inoperable tv's on our SFO > JFK flight 2 weeks ago. never got an email...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I ?\u009d\u00a4\u00ef\u00b8? you! The only airline that understands us military families and our unpredictable changes. Pound it ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow.  Can you help with rebook?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"OMGee!!! @JetBlue #OnFleek Why @JetBlue Why?!? ??\u0098\u00ad???\u0081\u00f0??\u0086\u00f0?\u0098\u00b5 How many people even know what that means, lol?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Y'all need to get it together","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is there a phone number or email address to customer service?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can I request a ticket change through twitter ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what's the link for #FlyFi","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #kudos! And we're done and heading to warmer weather!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #555PHLtoSLC this is happening now.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yeehaw. You found us another plane.  Thx for listening to me vent.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to \"listen to the intercom better\".","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https:\/\/t.co\/yBv0xaowKv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the saga continues..","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir drop me a follow I need help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf \"Breaking Barriers To a Clean Energy Future\"","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I haven't booked yet, I'm asking before I book","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can I get free wifi since the flight 1808 was Cancelled Flightled?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @courteroy LOLZ. \"On Fleek\"","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #Vegas I was there 5 days ago. Miss the  Warm Weather","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue rocking the Tim McGraw hold music","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Where should I fly by May 3rd? Plz advise.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica ?? is flying from Love to Austin now. That is most excellent news.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #1680 Super smooth flight and landing. Nicely done.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how comes no one has answered my calls or emails?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir How many tickets are left?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir another great trip! LAX 823 - LAS 3075-  BNA. Thanks so much!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https:\/\/t.co\/X5JenA7NyE","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways through, can you confirm that I haven't been charged?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/MB0hVfqB1t??-see what ihop started ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Definitely will!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for the info! Have a good day.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue great will do once I land in JFK","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue would a storage container like this green one be acceptable to check in with luggage? 18Gal totes http:\/\/t.co\/mJtK2SFuhG","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Awwweesssooomee!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes, a paper voucher that I got on January 26th 2015","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no wheelchairs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Stuck on the plane in Charlotte.  Going to miss my connection.  No words from staff. Maybe some damn pretzels?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ok. Thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is DFW accepting any arrivals or departures today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for flying me out of the mess at IAD and out to San Diego. http:\/\/t.co\/tlPBaupIk5","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http:\/\/t.co\/F4Tp0dAwbd","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@VirginAmerica:You've met your match.Got status on another airline? Upgrade : http:\/\/t.co\/H952rDKTqy?? @asarco_ES_ar ? ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on 2\/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Ok and in Dominican Republic what numbers?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #2298. Everyone else  was outstanding.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else ??\u0098\u00a9??\u0098\u00ab??\u0098\u00a2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on flight # 556 delayed#connection help for flight # 561 # help via email","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir beautiful view flying into San Jose, CA this evening http:\/\/t.co\/SxVaGbRTlI","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How much is baggage check for International flights?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I should also add the weather conditions are terrible. Expecting 18 inches of snow. Any advice?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http:\/\/t.co\/L7lWjaZiOA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 1041 to Savannah, GA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you. Please follow and I will send.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united will do. Thank you!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please have your people hold flight 599 from Phoenix to San Jose.  We pulling up to the gate! Scheduled to depart at 5:40","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when can I start Flight Booking Problems for next years super bowl time? ??\u0098\u00a9#help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Great thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http:\/\/t.co\/n9hmcrJChb","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you SWA and Shannon G. @LASairport (C22) for being a miracle worker! #awesome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 1917. Thanks for the 5 hour layover in LA too???? Icing on the cake. At least your staff was courteous and helpful.. Not #unreal","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways in a few weeks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http:\/\/t.co\/ucF0B0bQ8r","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is it your practice to give 1st class seats to us air employees before giving them to chairmans customers sitting in coach?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue planning on it!  Btw, excellent service and crew from DCA through SJU into SXM!!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Give Cyndi & Troy each a gold star.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue client is asking if kids need their own email addresses to get TB acct. Is this true?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir would love to win tickets and take my son to Imagine Dragons in Provo Saturday night.  Crossed fingers. #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Yes!! Thanks so much!!! ???\u009c\u00e2?\u009c@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights.  @AerocivilCol","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Okay. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/6H5uEZH4cv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems.  Yes, understand non transferable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  I got rebooked for tomorrow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue I was able to access it by using the drop down instead of clicking on the tab.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir When does PV get approved? I am ready to go!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sounds good!!!???\u0099\u00f0??\u0099\u00f0??\u0099\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the \"live\" seat map). Congrats","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - handed a slip of paper,&said to call 1800#. Have called 2x\/day trying to get it sent, still @ layover airport.Have that ref # tho.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hi! I ?\u009d\u00a4\u00ef\u00b8? your company and fly all the time. I was wondering if you could please share this link & read! http:\/\/t.co\/lO6LghPcdU","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes travel is complete flight 5095 from CLT to CAK Feb 18","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Cancelled Flightled the last part of a ticket and am confused from the email I received whether value remains. Is there someone I can ask?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Haha! @JetBlue: Our fleet's on fleek. http:\/\/t.co\/KmaNLdQbh4??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you help us figure out our correct six digit confirmation number?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir telling my Fam in Vegas now. :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no they dont.  I think I already said that.  No one responds.  Its an auto response.  Wait is this an auto response??????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways experience exceptional service from Cherry at #DenverAirport.  #GreatService. #professionalism","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks to you customers like me stay loyal. From check in to landing.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement  1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I received a brochure in the mail touting all the benefits of the advantage card with usa now merged...baggage included","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united an update on flight 5979 would be great!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure\/relief you were.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i need someone to help me out","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways just heard #Monterey airport was closed due to thick fog, any updates","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it is working on a different device, though. Any help is appreciated.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir loved it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 3127. Just landed in LIT.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I definitely will. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Do you have childrens rates for flights?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Slacksoft_uk I saw an American 767 in old colours at @HeathrowAirport on Saturday! Was surprised to see!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir love..luv the addition of the passbook option.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my boss is :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united No, I do not. I was only given a Flight Booking Problems reference number.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My bag reference ID number is IND43728M. Thanks for looking at it.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/tEjrN09tfw?? NOOOOOOOOOOOOOOOOOO","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir been waiting in line for over an hour in San Antonio, barely moved & only two agents. 30 in front of me & at least 40 behind.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue SHUT THE DOOR ON YOUR WAY OUT. ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email\/call back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \"Thank you for contacting American. The email address you have written to is an unmonitored account??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am UA elite Gold and have a UA Chase pres. plus credit card.  How many EQM's do I need to get Platinum Elite!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @RenoAirport hi, when do direct flights from Houston to Reno begin?  Don't see any days in March?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you for being so responsive on Twitter. Truly impressive.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @ProfessorpaUL15 Always happy to help!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth ???\u008d\u00f0??? ???? #happytweet","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you could train your flight attendants to have some manners and decency","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir fortunately didn't have to. The flight took off on time.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue if there is a \"processing error\" the  why do you send out full flight tickets and confirmations? #FlySouthwest","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I?\u0099m still waiting - this has been going on far too long. Is there someone I can speak to?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on the DL, send Ethan some new pants and some \"white revive\" laundry tabs. He's a great guy, good crew, he's just, err, single.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways on hold for TWO HOURS now, pick up the PHONEEEEE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you got yourselves hot ladies flying the air for life #loyal","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways got through on the phone. usair Cancelled Flightled her return flights because she missed a flight on her way out. they took care of it","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Life goal: complete ??\u0094\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir finally through thx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways just now but no general announcement","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir done.0","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir haha...yeah i did, just making a joke","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Luckily I made my flights this time but was so disappointed with the lack of communication :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir in miami and the  agents Rachel Wong and Marisol Pimentel were very  pleasant in a world of chaos a BIG .thank u","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I love you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Exciting times ahead! ???\u0081\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nice and early back home! http:\/\/t.co\/geG4nghmIE","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united blood services, make your appt. today! 18009174929 http:\/\/t.co\/6UXwPaduGS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":":( RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/ncguZDgDaQ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise ???? Had the best experience with him","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir appreciate it!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir ???\u008f\u00f0??\u008f\u00f0??? on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united nothing apparently. I've flown w\/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight 4315 (N231WN) taxis at @FlyTPA prior to flight to @Fly_Nashville http:\/\/t.co\/IDRa8keNoH","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you thank you thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united will flight 5559 to YYC be providing free food when we are allowed back on board  after the \"broken lightbulb\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue process begins 6:48","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how do I reserve my seat on the AA flight I transfer to from ORD to EVV?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I did not! She's a woman who's a lead, she was working at gate c26.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ooh thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @robinreda that can be a stop over before Paris. You are an embarrassment","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you. Any help is appreciated.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is this accurate? Safety guide shown no MP3 player usage during takeoff and landing. http:\/\/t.co\/Nvk3IrG4KP","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm 30 mins out WAIT FOR ME??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks so much for help Us, u r amazing!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks...","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. #icyflight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir will do - if you follow back I can DM that info","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service  sucks and your website is conflicting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Yep, was in one of my other camera memory card :D","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can I DM you info?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http:\/\/t.co\/FLwmGDAHxu","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hello! my husband bought us a trip last night & just noticed my last name is misspelled! What can I do? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728 Uh oh, no gate. Now truck will come to us.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine. I'm flying on one right this minute","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I don't see how I need to spend an extra $100 bc of ur equipment failure.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @Leopolds_IC  No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways worked w\/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica is saving my sanity right now: http:\/\/t.co\/ELtBOLjUl9","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways outbound flight: 2 hour delay b\/c air traffic & 2 gate changes dividend miles member gets no email or text updates","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :)  Enjoy the ride!?? Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue they miraculously fixed the plane #kudos to shoe ever it was","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Oh yeah? RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/FTv2NWWQF1??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Aw okay thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways You will be hearing a lot more from me instead of your feedback when I get back home.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hey! think someone could meet me with my book when I arrive at @loganairports at 10:30? It's yes please #amypoehler. Oscar took it.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways, can't control weather\/flight attendant.Can control this-green ACU bag, 1.5 hrs & counting! Yep that's me! http:\/\/t.co\/0jUtCDRLjl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 5203 and we're just sitting 20 feet from an open gate","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  hung up on now many times trying to cal 8004337300 crazy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir next up: enforcing your boarding procedure.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Happily! But you need to follow me in order for me to DM you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Why lord why?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/nlzS1Ehnee??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  has me on my toes whether I'm going to make my flight back to Boston tonight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what is the status of the bag check area at FFL?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is my favorite airline!  I can't wait to book my flight to New Orleans for my trip in April!! :) :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Many Thanks for the Follow.\n#ourprincess #freyasfund #USA #Bandie \nLooking for Any Help????\n???\u0097\u00f0?\u0087\u00ac??\u0087\u00a7???\u0097\u00f0?\u0087\u00ba??\u0087\u00b8????\n??????\u008f\u00f0?? http:\/\/t.co\/UJfS9Zi6kd","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 437 PHX>ORD.  Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what are the chances of one of your flights leaving at 6am out of Newark nj being Cancelled Flightled tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!???? http:\/\/t.co\/RHw78ktQFO","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I got a phishing email claiming to be from Southwest. I can forward to you if you'd like to investigate.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - just talking to customer service @united makes me appreciate you even more!  They could learn so much from you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Its not that I wasn't offered \"perks\" by @USAirways.  I ASKED and was told, \"NO.\" #thenewamerican","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue That makes two of us! Lol #Blushing","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hundreds of people in line and less than half the desks being manned at CLT. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no, they're too busy being awesome and trying to get us out ASAP. I'll deal.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  very disappointed by the service starting from gate operator at BOS , who was  rude in stopping a carry-on bag...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the kind gentleman at the gate tells me to \"go left\" to get my hotel voucher at the ticket gate. Took about 20min to get there","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @AmericanAir THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE\nhttp:\/\/t.co\/e1EOfthgAJ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold for over 2 hours. Need to re-book a flight, please help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've called to resolve my dividend miles issue for a week to no avail.  Please advise ASAP.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united:  thanks for the miserable trip GNV<<<FSD on 2.19-2.21.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin ???\u0082\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sent :-) curious to see what kind of comp we get.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united when will you offer real food in american clubs like the amazing food you offer in Heathrow?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https:\/\/t.co\/Kaej9G0CHd","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue A month ago I had a flight booked but then had to Cancelled Flight it... I'm now Flight Booking Problems a separate flight for a different occasion.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you so much for your effort","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00f0???)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my cats flight was delayed 1+hour  she will be arriving to Hawaii after 5 & I won't be able to pick her up until tomorrow ??\u0098\u00ad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we're here at MCO. Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what is the name of this tailfin? http:\/\/t.co\/qxV45MV0Ug","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ??\u0095\u00e2?\u0088\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the dinner and called me \"hon\". Not the service I would expect from 1st class.  #disappointed","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Will you guys be offering no-fee changes for flights out of DCA tomorrow afternoon?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I just want to find my bag so I won't have to go through the hassle of trying to claim what was in my suitcase #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Nope - still no one helped me.  Giving up on united. #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http:\/\/t.co\/aqZWecOkk2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"NO?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/UgFCKErmrW??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ...would be on the next flight to Hayden\/steamboat","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir All pieces were found and safely delivered to our home this afternoon.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir What happens when you combine Top Chef & the beauty of San Miguel de Allende. My Late Flightst food blog.  http:\/\/t.co\/7t1rDRCRe6","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what's the status of flight 1357 out of sju?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue keeps getting better. No water on the plane.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  my fly is 1579  if do you have some news","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica this is great news!  America could start flights to Hawaii by end of year http:\/\/t.co\/r8p2Zy3fe4 via @Pacificbiznews","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what is the status of flight 1675 tomorrow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http:\/\/t.co\/Pw1eudlcZg","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir great customer service thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http:\/\/t.co\/TtLwZgIyAg","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks. Got it straightend out last night.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united do you think there Will problems at Newark, NJ on Saturday due to expected snow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and now that flight pushed back to 2:35pm departure.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http:\/\/t.co\/F6COpX1Fvj","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united go bankrupt again and transfer all of your assets to $LUV. That would be great.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you. The website crashing for me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united There is only one club at LAX  - in terminal 7 across from gate 71","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir don't ever tweet me again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your customer service # has a recording that says we are to busy to assist and hangs up. Great touch. #poorservice @GMA @CBSNews","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged.  Thanks for the reply.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You must follow me in order for me to send you a direct message if that is what you meant.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why does it cost $547 to change the city of origin when the same flight on http:\/\/t.co\/8FMZZOltv9 costs $165 #customerservicefail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AshleyKAtherton Over an hour on hold so far","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no worries even though I was talking about seat assignment :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Would you guys please send service agents to gate B15 in Philly?  All the people missed there connections and there's only 2.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir replacing @vitaminwater with beer! Bravo!???\u008f\u00f0??? Cheers! ??\u008d\u00bb??\u008d\u00bb @Leinenkugels @DosEquis @FatTire","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Your planes are really pretty. Just thought u should know that. :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!??\u0088\u00ef?\u008f\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir will you ever have a nonstop from #SJC to #BNA?? We'll take #SFO or #OAK too! Pleaseeeeee thank you!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir :( Thanks for the opportunity...","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue today my family gets to experience #mosaic status w\/ me! #LifeIsGood","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http:\/\/t.co\/RvCDA2nnme","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for responding.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 1826 trying to make a connection to Punta Cana leave PHL at 9:50","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  your checkin is lame for business. Really last seat? I have broad shoulders haha","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank u i wiil write after call  travel agency","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is the greatest airline ever ???\u0095\u00e2?\u0088\u00ef?\u008f\u00f0?\u0092\u00ba #TrueBluePoints #jetbluemember","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Great service from PBI to HPN! Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet.  Promises are free.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir so when do we find out who won the imagine dragons contest?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when are you starting routes to #Hawaii and #Canada?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can y'all develop Ding for a chrome\/Firefox browser extension? That would be swell","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways there is nothing tonight and I am on the flight now with GOGO internet is there a way that someone could send me a DM or email?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue of my tray table is broken what do i do?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir no, don't leave me!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I know. Just a little cold weather humor. :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue You definitely will!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Jan 5? That's not summer http:\/\/t.co\/TpzhjX7Hbt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we needed them here asap. Will they make it on today's flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/clu5pdPrHP?? :(","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Oh I will. #Disney bound. #workhard #playsoon","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it was an international flight, and we didn't get our new eta until we were in the air.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. \"Greetings from the pointy end of the airplane\" haha thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir fantastic thanks! Will try and tweet a photo of the view :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Will do. I appreciate the response.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue .. { it's all a320's right?}","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united: Worse - headed to LaGuardia (delayed).  Why is the tray table the size of a mouse pad and the overhead the size on my pocket?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Just left there  Friday!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad yall are really better then American Airlines though.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http:\/\/t.co\/atwyiFh6Zy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http:\/\/t.co\/FRhuXiB8II","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http:\/\/t.co\/9mEOzBO4xl","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @Airbus Wow what an amazing video https:\/\/t.co\/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. ???\u009c\u00e2?? #MoodlitMonday","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent.  Never flying AA again if can be avoided #fail #pathetic","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for responding ... will do!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir try this. DPDFPP","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways trying to use chairman upgrade cert for flt 740 on 2\/26\/14 but being told not an option with 10 open seats? How? Thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You guys did an amazing job today! Know it?\u0099s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http:\/\/t.co\/2qJbCv5jzq\" #southwestairlines","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight to San Diego is delayed per usual.. take me home!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you follow me so I can send the DM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I know you guys are super busy but is flight 1222 an a320 or e190?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  Flight 4454 aircraft at gate, but no crew?  Will be 2+ hours Late Flight to destination. Come on!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can u follow so I can DM a confirmation number I need confirmed to Cancelled Flight?\nI will call to confirm Monday for refund","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/sKEbqKtxvX","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united worst AIRLINE \nBEWARE THEY DO NOT MAINTAIN THERE PLAIN \nBEEN ON THE RUNWAY THE PAST 4 HOURS!!!\/","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you! DMing now.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice??\u0088\u00e2\u0098\u00ba","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Finally got me home #BNASnow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue of course !!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I appreciate your efforts getting me home!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! ???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I would go for 3rd time to Jamaica to volunteer w\/ at risk youth #flyitforward #dc #stpatricksfoundation #rotary","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yo, you need a new website really badly. This day and age...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir that's why I fly y'all, that personalized service","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways wanted to connect to discuss sponsorship opportunities with http:\/\/t.co\/q6Xedzvhh9, silicon valleys only 10 day film festival","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir easy fix, let the business select actually board 1st, then board the pre-boards...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue haha. TY. Do you know what time that lane opens at Logan?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated, though ;)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Flight 0736 DAL to DCA 2\/24 2:10pm. Tried to check in could not. Status please.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue Delete this tweet.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http:\/\/t.co\/X1EqYAHfvZ","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united in Bogota with no wallet is no fun. :-(","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue are you my friend?!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir aww thanks!! Other than that, love it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Welcome to North Texas US Air \/ American Air employees. \nHousing and Education are great opportunities in The GR8 State Of Texas","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united look at this beauty ???? dc-10 united airlines ???? Hope you like this beauty ???? http:\/\/t.co\/NS1aCFqCdQ","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you please follow for a DM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 6 hour mechanical delay...killing me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways call Gate D9 in CLT and get me on this flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Yeah, we figured it out.  Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm trying to get home to Nashville. I've been stuck in Dallas 2 days will my flight get out in the morning","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir continues to prove to be the best airlines ??\u0092\u00aa","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I had to travel to Savannah, GA, once again, on an airline I don't \"Luv\". When r u going to fly me to Savannah? Pleeeease!!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir its only 1500 characters, i will respond via formal letter. Trust me, I have plenty to say.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue lmfao, i love it","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Ok. Thanks for your help.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica should use this in their next airline commercial lol :: http:\/\/t.co\/pXEXIlSjBs","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we were supposed to be Vieques by 3pm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees & @united for help getting me back to IAH.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what's the point of offering a free checked bag of you lose it?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sorry to hear outsourcing plan. Boise is best staff\/cust service in the country. #boise","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways btw, not upset at usaiways, promise.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir DM sent.  Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - My guess is what happened in #Vegas ended up in #Philly #Sexy http:\/\/t.co\/qgMfCB7yT4","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http:\/\/t.co\/Finq5Fh6ue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Let's just say #IDontWannaLiveWithoutYourLove https:\/\/t.co\/i9KCgaxxFa #ItWasMintToBe #BestInClassSocial #ThankYou #Travel #Business","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"http:\/\/t.co\/EIw2sYb8Fu roberts&s=1 @AmericanAir","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you! I'm excited to fly with you for the first time.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Nice try.  Doesn't apply to Philly.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above & beyond for customers? #NotImpressed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Guess I'll wait another 24 hrs in hopes rate goes down & is more reasonable. Fingers crossed. Cutting it close to my travel dates.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flite454","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 6am Austin to JFK","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \nThank you for responding...My laptop is in my bag and I need it for work. I am worried. The file code is UTEVGW.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flight # 604. Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  A true #AmericanView ...The National Mall http:\/\/t.co\/N7ExdbcRHg","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Now Covered by Bank of America (JBLU) - Dakota Financial News http:\/\/t.co\/WOwxhpU5qv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I would fly to Washington  DC to see the actual Constitution  and the Declaration of Independence, in honor of a US Navy friend.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  traveling 2bwi nMaryland 2morrw any chance the flight being Cancelled Flightled to inclement weather? Any chance can get earlier flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @love_dragonss AHHHH YES LAUREN","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica that doesn't look to fat to me! It looks yummy!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir though I work for another major airline,  I LOVE your Black history month commercial. I Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue glad you like it. Feel free to steal it.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I don't know what DM the confirmation number means.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue done, thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Sent.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not likely, flightaware says plane is still in Durango and hasn't departed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue mission accomplished: gave @paulgordonbrown  a hug http:\/\/t.co\/LT1pYKfvRq","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir i like to see if i can change flight plz help thx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I would like to receive offers.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your flight attendants are all jerks ??\u0090\u00b3","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Amazing to watch @chasefoster (who travels with celebs all over the world) show the youth of America who *not* to fly with.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways of course weather was a joke 43 beats 5 degrees in PHL! ??\u0084\u00ef?\u008f\u00e2?\u00ef\u00b8?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue all up to date. Can't update via Google play.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what time does check in open for flight no UA80 from Manchester to Newark today ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united took this picture on Thursday. #awesome http:\/\/t.co\/IVGpZSjtkW","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 4 phone calls, 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue he's sch for 530 tmw on AA. would love to find him an earlier one with yall if possible. He's in FLL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 5223 out of Gainesville, FL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united private jet would have been cool! Do does not work. I'll try again","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Just sent a DM. Thank you for the acknowledgment.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways over the phone. I called the 6170 number and she picked up almost immediately.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. ???\u0085\u00f0??\u0085\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir I love you guys & I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w\/ my voucher.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http:\/\/t.co\/XMZ3Tf9Ix8","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for refunding me on my baggage ! really appreciate it","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Exicted to be flying with y'all soon !!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I have someone driving me, it's best to get a wheelchair once I get inside?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I missed my connection already. Then I missed the next flight they put me on.  Now I'm going to LAX instead of Hawaii.  :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http:\/\/t.co\/1AAVvoREpH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for your reply.  My frustration is that spending a upgrade just puts you on a wait  list.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united awesome new plane flight 1701","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you! Excited to be working with you guys!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!?? Yup! New beanie http:\/\/t.co\/AnEqXZR4bp","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united really hoping to get some help here.  On my 5th attempt to get a resolution, and lost count of transfers.  help please! #mileageplus","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @taylormdowns We share that value in common. :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for your help! #jetbluesofly","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united good fly!! #United #businessFirst","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hahahahaha ya tried that already","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"X__x RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/xxppZo88j1","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir took delivery of N8661A, a new Boeing 737-8H4 yesterday. http:\/\/t.co\/5z9STyUQJ3 #DFW #DAL #airlines","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https:\/\/t.co\/dFmvmiBH4x","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways very disappointed I wasn't \"allowed\" to change seats after checking in early online for a flight tomorrow morning.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/t2qBGAMfpc?? this happened","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue your wifi is a lie and i hate you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks, it's for next weekend though so my guess is it will only go higher.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ....you haven't got me just yet\n\nCan a 1 way LAX-NYC cost me under 190?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why haven't you updated that flight 4411 is delayed? Super frustrating","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what's with the layover in Canada from the UA125? Is that scheduled?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for all the help! Totally appreciate it and you made it super easy too","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you are the worst.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no worries, I think it?\u0099s under control. (the emails are keeping me informed)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any chance of a travel advisory or DCA this weekend?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere ???? http:\/\/t.co\/qGwK10dEwv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I will never fly @USAirways again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours.  Got a call but was hung up on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica is my new go to airline","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's brilliant Thankyou so much. Is it classed as part of carryon?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Want to make my day? :) Friend is Premier & I should be soon. Any chance you can upgrade our two 10 hr leg of flights to ecom plus?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I got an email asking me to checkin TMRW for a flight I meant to book for 3\/19 - can someone please help! @WallStSlumLord @PKG49","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue where do I add my AA loyalty number to my Jetblue reservation?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united No thanks.  Took care of it when I called","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/tZZJhuIbCH #CheapFlights #FareCompare","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica omg omg???\u008d\u00f0??? nonstop Dallas to Austin on virgin?\u009c\u00a8??\u0098\u00b1??\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. #customerservice","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways follow\/dm please","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: Looking for a reason to travel? #quote http:\/\/t.co\/GGuIg3t28z??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair One question.. my wife didn't get the bonus. Should I call about it today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks!!! :)  It is good to air on the side of caution","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you are officially my favorite, thank you for the wonderful service at JFK","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you reminded me today why I fly @SouthwestAir","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now the freezing bus is just doing circles?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair #ftw! ??\u0088\u00ef?? Hope they'll sing us a song on our flight to Phoenix today. (@ Terminal 2 (Humphrey)) https:\/\/t.co\/mAvIgetbBw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @PoteetTJ had to fly @Delta MCO->CMH for $400 b\/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @flightspots about time! #mobileboarding is a must!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did. they told us the wrong carousel number.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir and this asshole cut in front of me. Your system blows. http:\/\/t.co\/7ujt8VTCpa","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united even though technically after I land I will be silver?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http:\/\/t.co\/mWBk68k0A3","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united plz don't advertise wifi if it's not gonna work thanks #worstflightever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http:\/\/t.co\/wU3LbCNcr9","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain\/sleet on ride home.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Yes! How about #DestinationDragons in San Diego?!?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue well, we're on our way now, but more than half my tv channels are just static. ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ok, thanks you! Have a great night AA team!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @JohnWayneAir Thank you both very much!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http:\/\/t.co\/QKquRagGoO","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I did set up notifications through AA & Us airways. still nothing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir sounding like they just got bitch-slapped by @juliasinton948","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United an idea: monitor mileage members travel patterns enough to know when they change jobs\/lose status...and make the transition easier.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united all day travel. #swag #ijustwanttosleep","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica how come ABC is the only one of the network channels you don't have?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir been on the phone for 47 minutes...said it would be 10...  Any advice?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route \nhttp:\/\/t.co\/6RLz0EBk2X via @usatoday","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Bummer. Might have to go with @AmericanAir card instead. TY for response though.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir only 1 guest needs to change a flight on a reservation of 2. How can I do it? I NEED this to happen. Say it can...Please help!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Many thanks for your reply! http:\/\/t.co\/6CGFv02gzb","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what can I say, I'm #LostinLove w\/our #brandmance https:\/\/t.co\/Bzwgp7aDVE #wemosaictogether #Mint #Love","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/IMVMpnQXAI","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Got it, thanks. Any insight into what will happen tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. Its all about marketing right?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why do I have to request refund? Why charge twice in first place?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight was Cancelled Flightled can you guys help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica plz help me win my bid upgrade for my flight 2\/27 LAX--->SEA!!!  ??\u008d\u00b7???\u008d\u00f0?\u0092\u00ba??\u0088\u00ef??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united New Apple cr\u00c3\u00a2pe, amazing! Live from UA1207. Really nice crew too.  #AmericanAir has biscuits, UA needs them 2 http:\/\/t.co\/gZ9GqDT7Jj","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - I will for sure. But my TSA-Pre works with other airlines. Why is Jetblue different?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica when are you flying to hawaii","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair#SWADiversity We are ready to be inspired! http:\/\/t.co\/S3EsW5AgUm","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http:\/\/t.co\/5Db9eSBNzG","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how come on mobile I can't proceed w\/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways with a glass of wine once we hit altitude?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Will 2396 be Cancelled Flightled tonight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if I have Dividend Miles credit card & I used it to book my flight is one bag free?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'd like to spread my grandpa's ashes in Naples, Italy he lived in the 50's while serving his 30+ yrs in the @USNavy #FlyItForward","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir followed.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Maybe it is just a machine...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir SJC->LAX. After the fourth time, I gave up!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no, thanks. I think we have it straight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united any chance you could look into my problem from earlier?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thank you. ?\u009c@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it was delivered! Thank you for making sure it arrived at my doorstep!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you send me another confirmation email?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is having a sale! I'm delighted!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #DestinationDragons @Imaginedragons Scavenger Hunt Vegas, BE READY!!! http:\/\/t.co\/vHgkiTzSaw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways You need to contact me ASAP. #Furious","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just sent you a DM w\/ additonal info","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been with my GF for 2.5yrs, she's from SF & I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  is a bag that is   23?\u009dL x 9?\u009dW x 12?\u009dH  allowed as a carry on?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Congratulations!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Absolutely!! The staff was amazing!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united for the record- Rozana at Newark was lovely and helpful. #choosekind","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flights to Dfw Cancelled Flightled today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how about 3659 YUL-ORD?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you are supposed to be in the business of belong customers; not humiliating them","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sending now via dm","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you guys rock!! http:\/\/t.co\/LA397zaoAY","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga.  Not good","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight from vegas to houston Cancelled Flighted this morning \"due to operation\" what does this mean!???? Thank god I woke up early today!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir That guy was the flight attendant on my last flight?? he was hilarious! ?\u0098\u00ba","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why do you continually play the \"according to federal regulations\" every 58 seconds. I could see if you had quicker service...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united THANK YOU!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@USAirways: Reminder: From 2\/28, we?\u0099ll be tweeting from @AmericanAir. You should join us: http:\/\/t.co\/WBMHRl3bvl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways an award travel ticket but cannot since it is under a different last name. I simply need to change it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Any way you can help with entry to Vegas event? My Boyfriend & I have been @Imaginedragons fans since 2009. They are awesome!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Can I get any help with Cancelled Flighting my flight reservation?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/9v8tMUsJvU","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA??\u0088\u00ef?\u008fBOS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue status of flight 684 from MCO to LGA tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @perfectomobile huh?  I have sent 16 crash reports in Feb alone.  8 in one day.  Only app I have that consistently crashes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Is there any way to add a Known Traveler Number to an existing reservation online?  If not, why not?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sorry doesn't help.  It's midnight PST.  How in the hell am I still on hold after 90 minutes on customer service line?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question.  JetBlue rocks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Corporation Price Target Update - Stafford Daily http:\/\/t.co\/vQmdmZaFUJ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ive tried on my phone and laptop :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til \"U\" are the only \"U\" in the sky. #NewAmericanStinks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Oh trust me. I am in love. It is so beautiful!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue BOS to DCA 1098 at 7:16 pm.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Keep up the great work :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue That's why I love JetBlue! #truebluemember4life","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hot stewardess flipped me off","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thx off the response, finally got through the 45 min wait and talked to someone.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http:\/\/t.co\/tFaNXBh1Cf","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my flight attendant Angel was awesome. #415 #kudos","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http:\/\/t.co\/SSUVWwkyHH","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ok, have sent u info via DM. I appreciate your help and consideration. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Ok great thanks! I had a great flight, FYI. I'm excited to fly again. I just was frustrated I was not able to check in.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I wish we were on our way. Now there's a problem w\/de-icing.Three & 1\/2 hour delay so far & sill not sure if we'll be taking off.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue where's my selfie?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue What happened w\/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for the update","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways. Seriously, attendants go AWOL for 60 mins.   Now flight further delayed.   Don't lite a match either http:\/\/t.co\/mT8sPlm02v","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http:\/\/t.co\/fgJbex480D","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for keeping us safe","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ya but u weren't sitting on the plane.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if I qualify for free 1st checked bag, is that applied at checkin? Same for using companion tickets?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I sent you my conf number yesterday.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http:\/\/t.co\/lZFGUTxIYN","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I guess that's too much ask, huh?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue they were amazing and thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's flight Flight Booking Problems experience is pretty great!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir versus @JetBlue \nin Customer Service?\nWho will win!\nFor Me @AmericanAir is a convenience to a trip to Cali <3","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what happens to frequent flyer miles earned once merger is complete with AA?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Beautiful, thanks a ton!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways HELP! It says \"the payment is denied\" but my money has been taken out of my bank?  \n\nAnd it says I have no trips coming up??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united appreciate the sentiment and you were able to get me off the ground;still missed connection","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you! My second flight I already got bumped up to 1st! Love it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why thank you!! Yayayay!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight...gotta make this connector","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system.  #AmericanAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @jokerunning this happened to me too!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways conf number FMJTYL delayed - any chance of getting an earlier flight fll to phx?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you guys held our flight #330!  Thank you!!!  About to take off from MDW now to Oakland.  Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http:\/\/t.co\/T78k7aBtWF","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 2nd time in a row a flight out of jfk a disaster. Last time I wasn't allowed to fly stndby, now a 2 hour delay w\/out notification","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes, with about 20 minutes to spare.  FYI - your employees are amazing.  Keep up the good work!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sure did. I have carried this bag on numerous times on the same style plane. Planning accordingly apparently accounts for nothing","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for the confirmation.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just changed again.  This is crazy! #YourAgentsHaveNoClue http:\/\/t.co\/A37N3oHOKL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Is flight 746 going to sit on the tarmac FOREVER?????????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i understand, thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thank you! I absolutely will ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue looking to for low rates bos to Vegas in Late Flight June for 3 kids and myself for a sporting event. Any deals or breaks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I am in meetings in California and have no luggage!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways as far as being delayed goes?? Looks like tailwinds are going to make up for it. Good news!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @iamtedking http:\/\/t.co\/UCZzP9YpHk click lounges tab. Need to be flying on supported S\/A airline","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair Can someone contact me about my awful experience with american airlines this weekend","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Ahah???\u0083\u00f0??\u0095\u00f0?\u008e\u00b5 That is why\nI love SW??\u0088\u00e2??(^^)?\u009d\u00a4","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways made it! Just! Huge relief - thanks for your help!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united was so on point for 5\/6 of my flights this past week . . But this last one really sucks shit","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you AA, this is how I always start my vacations http:\/\/t.co\/dzKc3auZU9","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I just checked in online for tomorrow's flight - thought I should get auto upgrade? (Already got the email saying no seats)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http:\/\/t.co\/D7pQOUAtdF","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz ??\u0098\u00b1?\u009d\u00a4\u00ef\u00b8\u008fim dying","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http:\/\/t.co\/Dw5nf0ibtr","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight 3267 (N659SW) arrives at @FlyTPA following flight from @MitchellAirport http:\/\/t.co\/LJ2YdKoR8q","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I keep getting disconnected after choosing the option \"unused travel funds\" on your automated customer service line! SOS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @roxydigital Good. I want extra peanuts on my flight then. lol. #JVMChat","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @CallMeStanley7 And bring back the \"Agent will call you back...\" feature. Why was that ever discontinued???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Of course you are because that's your companies job! You guys failed at it in the first place. Upgrade me and then we'll talk.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thx for update","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@Jetblue first airline to use #applepay in flight #airlines","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 705. EWR to FLL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and what am I suppose to do with that number?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue mechanical failure isn't Boston' fault.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for letting us know. Hoping for no more delays!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica happy to spend the day together. Let's do this!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I need you to follow back in order to DM.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yep after two hours and thirty minutes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http:\/\/t.co\/vO3eQsEPqH","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Corporation Registers High Short Interest - Wall Street Pulse http:\/\/t.co\/hXSnv7fbbh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united already Flight Booking Problems next week's trip on @AmericanAir  thanks for making the choice so easy #disunited #unfriendlyskies #servicefail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'll check it out when I get to the airport. Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united clicked \"upgrade now\" and it didn't upgrade. What gives? http:\/\/t.co\/N7oSjz8a59","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need to be back in Cleveland as early as possible tomorrow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thankyou :))?\u009d\u00a4\u00ef\u00b8?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious \"costs\" that you incur, @united?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica please add more frequency to PDX Portland","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @jeffsmisek @RobertFor39 @Fioretti2ndWard @garcia4chicago  \nFAA invest near miss on O'Hare runway last wk:http:\/\/t.co\/jVJ73ZZa4A","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue 4 min response time. I'm impressed! I'm in. It's official.  :-) #trueblue  JetBlue gets social.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united except all of that delayed the flight anyway.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Greenfield Daily Reporter http:\/\/t.co\/LM3opxkxch","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airline trouble this winter & not getting good customer service? contact http:\/\/t.co\/aQjn4HwNaC  we negotiate resolutions for You!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm not booked on a 1:30 return flight..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I forgot my password and I don't know if my username is correct, and i want to use my miles, what i have to do??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I love my Companion Pass (qualified 4th year).  #HollyMais","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways good work by flight 1798 crew.  #Chairman's recognition even in coach.  Too many #missedupgrades Late Flightly.  What's up with this?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue who's running your tweeter using the word fleek?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Your wifi stinks. I'm not mad, but i wouldn't hate it if i got my money refunded.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would sell my nonexistent soul to go see #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the you above all commercials? Like the legroom one","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united already DM you my concern. Pls check.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @L_Burley11 -- the best!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  UA 1706 there is no way a plane \"loses its software\" I believe you decided to do an upgrade...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir any luck?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #489. Flight #589 is departing before we even board","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm aware, I fly a lot :) Just sad I had to change my shoes (boots), ha! #HappyFlight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80\u00c2\u00b0 in MoBay!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir not to mention its a three hour wait to get an agent on the phone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for help and quick response","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth, AUSTRALIA? Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you really need a better system for handling Cancelled Flightled flights http:\/\/t.co\/3uBCoAsyws","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united No problem just follow me back so I can! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how's my refund coming along??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sounds great! Thank you!! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica YES FYI  MY BFF","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for ruined my vacation for having poorly maintained aircrafts that can?\u0099t fly safely out of STT. #UA1481 #Cancelled Flightledflight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http:\/\/t.co\/gLXFwP6nQH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I intend to..very much. My 4,000 followers will as well.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Can I do the same thing as changing a ticket by Cancelled Flighting my current ticket & buying a replacement online?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir are you kidding me?  No one answering calls on reserv line due to high call volume and not even an option to wait.  Brutal","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir and btwn gate a8 & a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http:\/\/t.co\/UieSR3GHHO","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am so happy I found my phone because this is easily the worst system I have ever heard of","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for following up!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please keep Emily at you gso airport ticketing on staff she is amazing","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you. Just sent msg.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm flying UA but *G with A3","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue plans to offer direct flights from #JFK to #DaytonaBeach, #Florida starting next #February.?? http:\/\/t.co\/oYLlRZQU5m","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Is there a direct number to call to request a refund?  Its telling me its not valid as I changed the ticket.  No number on site","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I did get the email. Thought i wasn't supposed to reply to those????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united message sent. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has once again earned a place as the worst airline in the business","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've just received the ticket. Thank you for your help","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http:\/\/t.co\/mDbDYomrs7","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i booked lh via ua.  However at gate they rebooked me to a Late Flightr lh flight.  Now that flight didnt earn pqd for me.  How do i get it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir the flight isn't that empty.... Is this rude or not? http:\/\/t.co\/4RL0p5JChB","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http:\/\/t.co\/dUhBJ41jHx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http:\/\/t.co\/1L9sCWPhph","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united https:\/\/t.co\/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue how much for a trip to a warm island @SamChampion http:\/\/t.co\/N3SUIip0VW","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir right so I missed my connection \/ had a three hour Kay over \/ then you lost my bag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I think we both have the same status (nothing). I think there was a bug in your search system.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2\/23 is delayed by 3 hours!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thanks so much!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am impressed with your super-fast reply to @CGJase","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united look at the Twitter history - as usual service non existent","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir How do I enter passport information on an existing reservation before check in?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united So what's allowed or what's not allowed to be carried in my checked baggage?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am flying from msp to dxb, my child will turn 2 during the trip do I have to buy a return ticket for my child?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united assistance with what, the attitude of your staff no matter which airport we are at?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did DM the details but still no response. I have to book today.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir did you pick the winners for the #DestinationDragons ?? #87yearsLate Flightr #maybeijustlost #whyyounoloveme","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight Cancelled Flightled,  and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD,  just arriving earlier!  Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica How can I watch the #Oscars2015 on my JFK->SFO flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir trying to fly out of Nashville tomorrow. How is it looking?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do you have direct flights to and from Bos to St Lucia or Antigua?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"STOP THIS ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Ac6zwmuOOn??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks! http:\/\/t.co\/pD7R1lL6Re","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How can I verify if wheelchair assistance has been requested for my next flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you ???? standing in line now!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @HutchinsJim Yes, I made the flight and got my workout in too.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"STAHP!! ???\u0082\u00f0??\u0082\u00f0?\u0098\u00ad??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/BM2unRaOnI","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.??\u0098\u00a1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Definitely! Lots of announcements and the app is great.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica  - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue with the free wifi #impressive #FlyFi http:\/\/t.co\/T1RYpzEBc8","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 3659 from SGF -> DFW. You might want to clear off the ice for the planes landing. ??\u0098\u00b3","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united dm these nuts","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How can you not know where my bags are?  You knew where they were 6 hours ago. You are killing me!  Worst service. Ever.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we will...sunday! Just a few days away","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for \"A\" boarding. Refused to honor it with rescheduled flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp:\/\/t.co\/3fq3XElbOn","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways getting sorted, thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when can we expect customer service in Dallas to be available","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport.  How will you make this right?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http:\/\/t.co\/t3E4SH5xNg @SMUSportMgt #sportsbiz","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @TomVH just get the RR credit card and get the points of family that way","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue he loved the #natural #beefjerky snacks????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair Great job celebrating #MardiGras2015 .  You own the industry . Another reason I'm nuts for you! http:\/\/t.co\/8WBzOrRn3C","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hi guys, do you have a general enquires email address please? Thanks David.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is there wifi on he plain","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/pr3OeBC2N2?? lol wut?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir surprise surprise more delays. Seems to be the norm.  Broken down equipment.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Like http:\/\/t.co\/VPqEm31XUQ","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Promo Watch Phone $33 at Amazon check http:\/\/t.co\/leNaOwFyvU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I will. Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir followed!  Sure hope you can help!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir followback","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @Truthh4 they didn't give you the wifi password? Smh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #unitedairlines so is it 6:20 pm or 12:20?   ORD ABQ 3709.   I can't even take a walk without missing a change.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.?? Always! I adore American Airlines!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Any chance the flight I just took can count for #3? I mean, I signed up with SW wifi in the air! 2\/2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united patiently drinking and tweeting about my experience","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united any last minute flight deals for your cute little #frequentflyer ??? :)))) my Friday flight was Cancelled Flightled!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir dmed the name","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir everything's good now brothaaaaaa","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you too!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you DM me please?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @HeyMyNameIsSEAN Sean if you look at the AA schedule it sometimes gives you a clue if new'airplanes are used. They are gr8","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is it... Last time I fly #UnitedAirlines  you screw up every trip now will be stuck in ord and miss work.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http:\/\/t.co\/Zira2z3UDc","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways do you know what flight the pilots for 1581 are coming in on? Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks again for your concern. I will contact customer care upon our return from Australia.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just added one. Ty","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what terminal LHR for aa5\/BA1506? Doesn't say in boarding pass","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can I bring mini bottles of booze on to my flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ETA for flight 802 into Orlando this morning","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways at which point in told they have sold my voucher because I wasn't fast enough","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http:\/\/t.co\/4G0K0z2rei","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united will do. Thanks for the help. Cheers","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue safety first !! #lovejetblue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no, you should do something about everything happened yesterday...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Looks like 'On February 19, 2015, we will open our schedule for sale through October 30, 2015' - know what time that will be?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this is more than having patience. This is not acceptable. http:\/\/t.co\/N7pSuEJDC8","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  no ... I am guessing I have to call someone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @ItsAaronChriz Sorry to hear about your flight. Do you need help reFlight Booking Problems???\n\n????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I tried when I landed, but there was no-one there.  I've emailed your customer service twice now who don't seem to care.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2\/28! #JVMChat","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you so much its been a very stressful day","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How long can I expect the formal response to take?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is really gonna hear my mouth about this bag situation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks. Line moved quick. Already done.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Do you anticipate any Cancelled Flightlations for flights out of Nashville tomorrow? Thank you!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes I have. Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w\/ cust. service from 6-10pm EST...4 hours, no answer...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united found the flight on @airfarewatchdog","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Does @AirCanada not take fraud as seriously?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir honesty should always be the policy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Sent. Thanks VP!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir checking into a flight on your website is about as easy as asking a bear to shit in a toilet #justsaying","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united exactly","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!???\u009f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http:\/\/t.co\/Gbd5R1OlSI","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I?\u0099ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united booked flight in sept to get best price for April to usa, checked now and they are ?\u0082\u00ac67 cheaper, what a con unhappy customer #ripoff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http:\/\/t.co\/obqIro1bUJ","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united correct?  What's correct?  Sorry I'm lost","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir you've got a mess here at DTW but your staff is doing great.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you assign seats","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue i love this song <3 thanks @JetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you! Have a nice evening.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir all right, but can you give me an email to write to ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes I've boarded this way many times & have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united IT-problems with the link? #3thparty","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir New marketing song? https:\/\/t.co\/F2LFULCbQ7 let us know what you think? http:\/\/t.co\/NBZkhiZF3V","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir great job and great service in and out of SDF this weekend during the winter storm.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Yes I can. But you guys should get your act together.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @CheerTymeDad Gee that's like almost caring about ppl more than $$.  Think I'm more int in having a trusted adult w\/ daughter .","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @contactcej thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ...have you seen Blue? Go look it up :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  thank you for a great flight in gfc :) Cheers http:\/\/t.co\/nvLnGLnMGN","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways don't think you guys could mess things up any more.. Never flying with you again!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir question all.  When will I receive my yearly bonus point accumulation? I think it's around now but not sure.  Thanks! :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united need help. Never got tickets. Conf #ggqzqd","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for nothing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue great flight http:\/\/t.co\/E0R0NTO4TR","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks... I finally got through this afternoon.  :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir can someone help me with some travel issues today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united question:are there onboad 110 volt outlets in all planes? If so, where?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no worries you're swamped I know just dmd back THANK U","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I will. I love flying with you all. Great service.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir has some of the best airfare prices! Gotta LUV them :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and was told that its been the case for weeks but is still not resolved.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ANYWHERE!! http:\/\/t.co\/FeFHPmFPlE","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks...","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir so was there a winner for #DestinationDragons ???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Sorry! Thought I did. It's done now.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 5 min away!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir if you are giving tix to #DestinationDragons show would appreciate one or two for LA???\u0084Flying from PHL to LAX on Friday","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Customer Centricity is knowing people #ANAMarketers","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I don't believe so. That's not what the team has told us.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thx - fingers crossed they are found.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Does the economy plus cabin also qualifies as a \"premium\" cabin?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can you guys please give an update?  Been sitting on Tarmac on flight 601 yet the website still says it's on time?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http:\/\/t.co\/a3YCFlaLxV","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight number is 3M 50","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - Janet & my DEN-PHL  flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I tried again with your in-flight wifi #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DM sent. Thanks so much for the strong customer service!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http:\/\/t.co\/EczHcmM5vi","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir really needs to get a a clue and start treating people like humans, not animals.  #americandairlinesSUCKS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Need to go frm TPA to MCI tmrw & my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thnx!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat??\u009dUnfortunately yes ??\u0084\u00ef?\u008f\u00e2?\u0084\u00ef?? #WereNotinCaliAnymore","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @dfwairport Guys, let it go. http:\/\/t.co\/vOxcghciJi","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Indeed. It was not ????.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes....twice...for two different flights and occasions","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how we looking? We going to be able to get out on time? #flight353","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that would be great - 1k us651621","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. ??\u0098\u00ad??\u0098\u00ad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Twitter isn't letting me DM you..","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks so much!! ?\u009d\u00a4\u00ef\u00b8\u008f\u00e2\u009c\u00a8 very relaxing flight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Nope. Couldn't make changes online and after 90 mins on hold and time dealing w\/ the rude rep, the 24 hour window has closed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: We?\u0099re looking for our next #FlyingItForward flier from DC Tell us where you'd fly & why http:\/\/t.co\/MCSI0dzpnz?? @geekandahalf","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so who does handle bag issues? And why wouldn't you put me onto them in the first place?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we saw one, he was as useless as the tsa agents who inspected my shoes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did DM the details back on 02\/14 when this started with phone number to reach me no reply either online or by phone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 1899. Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight 280","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir and thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sorry, wrong link for the bag : http:\/\/t.co\/pZAl4wtrEZ Thats the one i meant","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why are your SFO->BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir she has  the guy u served drinks 2  til he needed awheelchair to get off the plane is a more important then the assaulted women","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica - amazing customer  service, again! ???\u0095\u00f0??? RaeAnn in SF - she's the best! #customerservice #virginamerica #flying","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yup 33036 feet. But no selfie.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is by far the worst airline ever ??\u0098\u00a1??\u0098\u00a1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I would love if someone could get me back to Austin tonight and I do not wish to wait til tomorrow morning.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you can't beat jetblue in space's matter http:\/\/t.co\/NRpWmGyv3e","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways are you fucking kidding me??? http:\/\/t.co\/qjLzrYWFj2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @parryaftab done thnx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DM sent as requested. Make sure you follow back so you can DM me back. Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Not happy with start of trip!  Cancelled Flightled flight #poor customerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Just did, thanks for checking! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  hahah ???\u0082\u00f0??\u008c\u00f0??\u008c\u00f0??? love flying jet blue tho!! http:\/\/t.co\/7VeE44MACM","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My chariot tonight. From this angle it looks like a 787, no? http:\/\/t.co\/3ZZKQWWbJz","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi guys, can you tell me what the emergency is for #AA65 diverting to #Heathrow from Zurich-New York? Thanks, John.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Oh they seem  to have reappeared now lol","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/826Pkiq5HI","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir We did talk with Delta for about hour over phone, and I got a number from Delta that they asked to give to AA, which I did.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir online flight notification is down.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ??\u0088\u00ef?\u008f\u00f0?\u0092\u00ba","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Q16Xvwg0L6?? .... I have to refrain what I want to say","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would be eternally grateful for tickets to the Vegas show ( \u00cd\u00a1\u00c2\u00b0 ?\u009c\u00ca? \u00cd\u00a1\u00c2\u00b0) God bless","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United  my home for the next 8.5 hrs. 777 GFC! :) http:\/\/t.co\/MKpoGNntYC","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue nothing but praise for you helping our lady make her flight to CHS tonight!  #impressed","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways International","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"??\u0098\u00a9??\u0098\u00a9??\u0098\u00a9 ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/46am1BSi2G??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes, I've been waiting for four hours and no one has been able to help me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how long is that flight? http:\/\/t.co\/bCwckWtnlE","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can i please have someone call me 781 879 4505","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways only to come home a day Late Flight to find out you guys have lost my luggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we're all being told by emergency services to stay home for the next 24-48 hours.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @SouthwestOliver that's a great FA right there.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes, with Delta!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"So appreciated! @united","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 2 1\/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways charged my card 11 times for one airline ticket, now card is on security hold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn!  Nice start to the day!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http:\/\/t.co\/hcNN0wXQQr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Literally all that says is \"Case open\"  What good is that to me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir will one of you please answer the phone?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you. The email about RR pts & how to gain more wasn't clear so all of mine r gone. Anything u can do is appreciated.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 162, SMF to JFK!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you so much that helps a lot.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue your website is seriously horrible and so is your  call center!! Almost makes it tempting to fly someone else!! #sodone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica yes, nearly every time I fly VX this ?\u009cear worm?? won?\u0099t go away :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue How can I check that? I do not believe I was given a credit for that automatically. :\/","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united OMG THANK U??\u0098\u00bb??\u0098\u00bb??\u0098\u00bb","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you, you too!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728 Wait, now a gate opened. Back we go. (Good, maybe we can get off.)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/Fd2TNYcTrB","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we finally just arrive to Bogota, good but long flight!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before\/after. No flexibility\/compassion in extreme circumstances = ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue here you go... Your napkins pretty much say it all! http:\/\/t.co\/OxY1Jnpjm3","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir guarantee no retribution? If so, I'd be glad to share.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I do not see where it talks about military baggage fees. Can you please guide me. Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir JH thank you. I finally got through the second time.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you follow me so I can send you the info?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Bringing your \"A\" game with premium cabin dining. Nice! https:\/\/t.co\/zgOQoxjBQY","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it is cool. Your customer told me they didn't care either. It is expected","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united lax29108m make it happen please else on a cruise with no luggage tomorrow","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir if you guys fuck this up again  I will never forgive you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you. Been trying for two days to set this up.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you should have 39 dollar LAX-Las fares!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we got it, thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Same as yesterday's Cancelled Flighted flight. AA104. Your customer support is just awful!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and it still says it's on time on your website btw","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united round trip*","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue what good with the inflight WiFi?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination, but...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? ??\u008c\u00b4??\u008c\u00b4 It's so cold here.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united cool, thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir not in any way that I am happy with or find acceptable.   If I could speak to a human maybe that would happen","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue @ZKatcher ???\u0082\u00f0??\u0082\u00f0??\u0082\u00f0??\u0082\u00f0??\u0082OMG. Bored & read through this convo.. Seems like JetBlue is on point.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Awww thank you B6! Glad to hear it!  Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http:\/\/t.co\/rtQyjCvTQ3","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"HA! ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/zQuTUS7epW??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the flight is not going to make the connection to #MEX #AA2444","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ?\u009d\u00a4?\u009d\u00a4","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Port-Au-Prince, Haiti for continued food distribution, medical supplies, & orphan care!  #flyingitforward http:\/\/t.co\/fn2QXybT9K","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email.  NOT NICE FOR WE PLATINUMS.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Do less please @JetBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @Cayman_Islands  I know that bar :)  Wish I was there now!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united with Karen and found her unhelpful and rude  called United at the time & told she could board but Karen would not accept","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have an issue that requires a bit more than a tweet to explain, do y?\u0099all have an email?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir de-icing is important!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #flyingitforward Pereira, Colombia to help the kids from Cartago streets and deliver a lot of clothes that I have picked to donate.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Gary Kelly should be ashamed of himself running a corporation in this way","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks JT","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Looks like they came through. Thanks again for the help.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue and @WSJ team up offering in-flight access to journal content http:\/\/t.co\/PTsbkA4cDJ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir wouldn't it be awesome for my first time flying to be #DestinationDragons?!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Times change, I guess. http:\/\/t.co\/osox9h7fWY","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches!  #custexp","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir wanting a \u00e2\u00ad\u0090\u00ef?? for the ??\u0088\u00ef?? finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thx for responding. I cant watch 2 mins of this film w\/out it cutting in and out 4 prolonged prds of time. beyond frustrating","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I've been doing this for 15 years and I've never had this many issues with any other airline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  redeemed themselves!  Flight out at 7:44!!! Had to call and negotiate,  but thank the Lord I'm heading home!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united So disappointed in the service and the level of staff communication. Such a bummer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir got another flight. Thanks you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ok, tx. Will tell the guy sitting next to me at the gate","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir when is next lax JFK flight today","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DCA-EWR Flight #4372","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'd go to Portsmouth, NH to take care of my friend's son while she takes her daughter to Boston for surgery.  #flyingitforward","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united never flying United again! Worst experience ever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 2302 from JFK to BUF.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue now out of A gates and into main terminal @ DCA. @NATCA members keeping watch from ATCT. #avgeek http:\/\/t.co\/hPsiEaokwh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue No not yet. I will notify them. I'm new at this! ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http:\/\/t.co\/avRTOWTyzk","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir DONE!! thank you so much!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any word when the customer relations department will open back up?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is that supposed to change in the near future?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I will give it a couple more weeks. Thank you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how about a drink voucher for the next flight?? #winkwink","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Can I bring my dog on board?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm referring to email like this.  Just tell people when they GET the upgrade. Otherwise, we know already. http:\/\/t.co\/N8UvCLMADA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir this has to be the absolute WORST EXPERIENCE EVER!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united received my bag. I appreciate taking care of the matter and following up!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you set a schedule try and keep it !!! #AAALWAYSLate Flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united with about 25 people trying to get on flights","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 1946 out of clt this morning.  It's snowing here.  Should i head out to the airport?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS?  Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir THANK YOU SO MUCH!! http:\/\/t.co\/tGSB1DfPS3","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir may want to direct that to the people at @FurryFiesta tok","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how long does it take for my Rapid Rewards points to be credited to my account?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Got a call. Bag is to be delivered tonight. Thanks for your reply!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united be  \"Chicago's hometown airline\" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX\/SNA. Told not without paying. That's wrong","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it sucks not having the money to book a flight to see the love of my life. 2600 miles away.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united love the new 1st class breakfast!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do bags still fly free or have you started charging? thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"YO! @InternJohnRadio @mrerickv  give @SouthwestAir their plane back.  They're mad & threatening to take away my Companion Pass. #Luv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir employees are racist!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir has the best customer service!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight was two days ago. Flight 1918 from POS.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you. We filled out a claim and hope to have the bags tomorrow.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  will do.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue anything for you. #flyfi http:\/\/t.co\/8jceDiKY9U","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Welp. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/kwUEk1uKbC??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http:\/\/t.co\/ToPqmVqnJp","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flew ORD to Miami and back and  had great crew, service on both legs. THANKS","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I did","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/gHJBp5Gg67?? why","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways with this livery back in the day. http:\/\/t.co\/EEqWVAMmiy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the info I already knew...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue?? and now I'M feeling like a boss #jetbluefame","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir Thx for the follow up. Just sent DM","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue of course I am!!??\u0088\u00ef??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you guys are so clever ???? http:\/\/t.co\/qn5odUGFqK","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what about flight 1239?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Utah, I think. And thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how are the runways at DFW? Will you be flying Late Flightr today? Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the follow up.  I appreciate it.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized  breeze! http:\/\/t.co\/uOARyQ98PU","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Will do :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it was this one but looks like the problem is now fixed. https:\/\/t.co\/CFI1E3KXA9","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for giving away my seat. Another fine job! http:\/\/t.co\/r7ibqr4CYd","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4\/20. Need flight to PHL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue okay thanks. Hope to be flying with you guys soon!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Haha. I figured that. I was meaning there's no return flights out of Charlotte. It's like N\/A for a week plus","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks. I appreciate your prompt response.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight16?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @BrandsSayingBae well here we go","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United just played the Most bizarre \"safety\" video I've ever seen... http:\/\/t.co\/Hlm2Oks6xl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways surprisingly quick response time by you and them. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight attendant Wendi on Flt 127 on 2\/17, Newark to Orlando.  ???\u008d\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Oh well. I'll get to Cancun eventually.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I love you guys!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400\/ticket or Travelocity (2of2)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Always enjoy my time. Now on the plane to DFW!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ok thank you for the quick response JetBlue still the best comp","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http:\/\/t.co\/zSdGzyDNDe","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica it?\u0099s just a bug report, guys","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue woof.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks\/snacks? People on my flight self-upgraded w\/o paying.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Global First Class Lounge ORD menu. Yummy! http:\/\/t.co\/egKvFoKogj","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is not being responding to the @SpecialOlympics athletes.  #notcool #Southwest","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I DMed you :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I've DM'd you. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I may not hit any new status this year, but I?\u0099ve flown several times this year and have tried to book with y?\u0099all every time!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ?\u009cInconvenient?? is such a convenient word.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you!! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Any EMS window seats on 1099 tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here.  Nobody cares that I hate your shitty airline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thanks @SouthwestAir ! #heartlanta","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ...was Cancelled Flightled and now I need to locate my baggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you know it!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @dfwairport you 2 together are the best part of flying!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir on plane for JFK->SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir got a callback at 1 am, took care of it. thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can't get back lost time","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank You","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue so I don't know confirmation number or the names of the flight attendants and supervisor","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways TYVM USAir, Happy Night@ <3","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do you have mint service from NYC to San Diego?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I can't wait to hear back from you regarding the internship opportunity! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  will be stuck in PHX overnight.  Service is getting worse.  Flying southwest from now on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no not yet. Waiting to be connected to an agent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir spent $8 for the choppiest feed of \"Whiplash\" ever. #americanairlinesfail #iwantmymoneyback","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thank U ???? ?\u009c@JetBlue: @ItsLaLoca But of course! Safety is always 1st!  We'll make sure to handle her with CARE and LOVE!  :)??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir a nice trip back home after a looong vaca ???\u008a\u00f0?\u008c\u00b4 http:\/\/t.co\/9TRvfnCedL","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE ???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0?\u0098\u00a2??\u0098\u00a2??\u0098\u00a2???\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still ignoring my question. #USAirways consistently providing poor customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Flight 152 (N559JB) \"Here's Looking at Blue Kid\" departs @MCO enroute to @BostonLogan http:\/\/t.co\/qeaDA92MW6","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir have been doing that for hours already","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hi. I'm trying to find a flight to the Middle East.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how do I find travel funds I have available to use f\/ past changed flights? don't see an option in my account.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you help me reroute my trip?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the person is currently bettween gates 71A and 73 in LAX","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir pretty lame response to a two paged single spaced letter http:\/\/t.co\/aCebo6ELPa","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair *any site*?   gmail, facebook, etc.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for more timely updates.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The guidelines say 10x9x17, my bag is 20x15.7x8.7, so it's a bit taller than the guidelines. Is that gonna be a problem?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http:\/\/t.co\/kj1iljaebV","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue wants Customs at Long Beach Airport for future international flights. By @EricBradleyPT http:\/\/t.co\/J6Hb4JDvER cc: @BrianSumers","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've tried...its @USAirways anyway","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Only way to fly! #Elevate #Gold","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it was such a lovely part of this long day - attendants on UA5168 (most) \/UA795 were beyond exceptional today. #GiveThoseLadiesRaise","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir done. Sorry, I thought I was already.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir well you spelled my name wrong.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  I will dm you now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir nice touch on the passbook integration!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flight Booking Problems a flight using credit from a previously Cancelled Flightled flight. Can't get thru on the phone and can't book online. Help please.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I see what you did there ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Hi-i have a travel question. Could you please follow me so i can dm you?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I just want to be heard and to discuss the many issues on my trip","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united past","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir: @nlrphoto Those are very beautiful photos!?? Thx! Would marketing dept be interested in buying?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks JB!! This is why I ???? you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 6533 ORD to DCA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what is your plan to reduce delays?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways by far the worst airline in history. I'll never ever fly your garbage again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir are you guys gonna be giving away any tickets for @Imaginedragons at @VinylVegas? #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can someone help me set up a callback today?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how do I get a companion pass","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that selfie was extreme.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what's the issue with flight 4420 from jax being delayed tonight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir tried that and can't get through.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united OMG!!! you just bumped me off the last flight. Can this get any worse.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have a credit that expires a month before my flight, is there any possible way I can have that extended?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you!!!! I will be there to pick her up on time.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Left my coat on flight 453 this morning in overhead bin.  Reported seat 12A, but I was 11A.  Thx.  Ticket 2792125083854","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you very very much!! ???\u0099\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir IM NOT THO ??\u0098\u00ad??\u0098\u00ad???\u0094\u00f0??\u0094\u00f0??\u0094\u00f0??\u0094\u00f0??\u0094\u00f0??\u0094\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir get me on flight 4146 to denver and I'll be more than happy !!!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes, they did. Must have fixed the broken ramp. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http:\/\/t.co\/vFTUyJh45X","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"His name is Enzo ???? RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http:\/\/t.co\/dLh9138HBg","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Batting 1.000! Four flights in a month, all four delayed!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways You all work hard at making sure things flow smoothly. Keeping positive.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir do you still use DC9's?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"More like BaeJet Airways, amirite?\n\n?\u009c@JetBlue: @terrybrokebad Right back at ya!??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica wish I can afford to fly with you next Friday  going back home.. love everything  about your airline","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please please please let my plane back to the gate so I can get off as I will miss connection due to CLT closing. 2034","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I know you are getting pummeled tonight @dfwairport we were one of the lucky out of @slcairport just one more @AUStinAirport","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue CEO's challenge: appease passengers, Wall Street - The Columbian http:\/\/t.co\/pG96ys9aSW","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Can you transfer my bags too?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Ps, I was right.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir keep up the good work.  Got me to my destination safe and on time today","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue should I expect delays at dca for 7am departure?  Going to Orlando on flight 723","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we are on flight 751 and were returning to the gate can you provide any information?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I fortunately was not on that flight - just in the same waiting area \/ impressed w how he handled the stressful situation","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http:\/\/t.co\/jBmVVha63A","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir have five people shown up yet","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http:\/\/t.co\/vC6Keulg2J","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Okay, thank you for your help :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I have a disabled seat in row 6 do I get to board earlier?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank You! CC: @packermama1","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways do you post travel alerts on your website? Traveling to Bdl on Sunday morning.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the help. Wish the phone reps could be so accomidating","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir does it show that we are on the same plane?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue It was fabulous! Very pleased.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Ok thank again for your help!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/5KshTUe6Q0?? ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  I need to email customer service for help and a question, can you please provide the email address?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir great day in the air. http:\/\/t.co\/YNc2ZUt4zz","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Mark T.  in Austin was great handling my bag issue.  #thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no problem.  Things worked out at airport.   Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue They did not have any & asked if I wanted tea. How do you have tea&not coffee? I'm a gold on United & coffee I nvr think 2x about","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Kewl. Will also let them know the overhead bin over my row was \"Inop\". I love a good abbreve.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just did! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour ???? @Imaginedragons Crying \/dying rn #ripme","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my UA3426 on 2\/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I am just trying to establish what your policy is. Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways #crew keeping safety top of mind in CLT. http:\/\/t.co\/a0YoSJHZMc","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir\n Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica sounds like fun !","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it's ok I was supposed to be in California 5hrs ago","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways This is the last time I use your airline. I promise that!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Sent my suggestion and comments via the link provided..","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Cc @DadBoner  #boldflavors ?\u009c@united: We?\u0099re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options\"","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel!  I can't even make this stuff up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @gg8929 Ladies and gents - United Airlines...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir originating at SFO and going to LAX.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united same flight number different flight. I'm heading to MPLS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight??\u008d\u00b8#sfo","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I sent you a DM, can you please help.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir now accepting #Apple's Passbook app for boarding passes. App works on #iPhone & #iPodTouch, not #iPad. http:\/\/t.co\/XxSaomBdGS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united done","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Leaving soon. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)?? you know me too well ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir On hold with airline 45 min and counting. Service is terrible!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  that's what I am hoping for","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir All good... beers and #oscars2015 ar #DIA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united finally got through and they were very helpful. Appreciate it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please get me off this plane #UA57","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue We're flight 1472 FFL to LGA. Scheduled departure 8:15p.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  I just reserved a flight with my companion certificate, where do I mail the certificate for verification???? THX!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's of course in lax","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Oops...no functioning bathrooms on a fairly full flight?  Hope everyone on 702 from New York can hold it.  Me included.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes I do I am traveling to Marsh Harbor","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united any chance flight 3745 is being delayed??  nervous about driving to DFW in this weather to drop off my brother","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Sees Significant Drop in Short Interest (JBLU) - Mideast Time http:\/\/t.co\/SSBaUJtOuW","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Late Flight again geez flt2417 #Late Flight #delays #typical","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes. Houston Int'l, Bush.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http:\/\/t.co\/XPM98Igqjn","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight  AA1691 LAX to LAS closes too early and gate agents give us hassles #PatheticCX","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yesterday's deal?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united $55 cab ride to dfw from love got me my bag. Reimburse?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sent you my confirmation via DM. Thank you very much","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united been good 15yr \"friendly skies\" relationship. 2day agent told me I'm \"only Canadian\" and thus not good enough for military preboard","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Social Media Takes Flight with Fly #LikeAGirl - What brand lesson can we learn?  #SMM #Brand  https:\/\/t.co\/nTGl2WnQVM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir AA2416 on time and awesome flight. Great job American!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http:\/\/t.co\/mRfBjtePef","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  Called JB 3 times!Everytime, Auto Vmsg:\"your wait time should not be longer than 9 mins\" waited longer than 18 mins and no answer!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir and is there a delay on our connection to pns?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue love it as always!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes I do.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I understand, but it's tough when there is no way to get to the airport w\/o serious risk of an accident. It's a steep price.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united done just now, thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir Just had to buy a \"safety\" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How long does it take to receive ticket # from @AmericanAir for itin booked via http:\/\/t.co\/79waJk7EyT on US flights?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm sure all these birds will be in warmer weather soon.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united who do I need to contact regrading a complaint and to get a voucher funds for future travel on United?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir iPhone app now has passbook support! Whoot! It's the little things in life... ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http:\/\/t.co\/hBsJ2sF17h","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue have a cpap machine for sleep apnea. Is this OK to carry on if I also have a small bag for clothes?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica why is flight 345 redirected?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united question. Are departure times based off eastern central time or the time zone your actually in?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir loving the boarding to go to Chicago #KeepItMovin'","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united worked out after all. Thanks for your immediate reply!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Great, thank you!! I'll send it now.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it's time for our #brandmance 2 go #UpWhereWeBelong https:\/\/t.co\/KtAWbiUUro","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir beautiful day in Seattle! http:\/\/t.co\/iqu0PPVq2S","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue really caring??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @karajusto OK we will! Thank you!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how much does a ski bag cost to check?  Bag contains 1 pair is skis and one pair of poles","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways worst customer service. ticket was 180 and fee is 200 it's \"not worth it\" for them accommodate me given circumstances in BOS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/ar0VayLmFc?? Really Jet Blue? Lmao","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue are we scheduled to depart as scheduled?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 30 min delay for mechanics to replace rivets. 30 mins Late Flightr, turns out mechanics had wrong size rivets. 35 more mins. Pathetic","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Club in Denver is dope ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Spend 1 HOUR on hold with @USAirways .","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Then en route to the airport the rebooked ticket was refunded.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes please! Trying to get to POP- in Newark now....","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united will do. Just need to get CVG.... and my bag too. Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir FINALLY!  A Passbook option for the SWA App. Thank you!!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @love_dragonss LAUREN IM SCREAMING","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Was able to send the DM. All good now.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional.  Couldn't do work if I wanted to.  Never again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight 1041 is the first flight.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways where's my apology?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi, flight 1051. If I try and book a new one way,  flight departure shows up as 3:55pm which seems accurate.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for the show! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood All were entertaining","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Nassau News Live http:\/\/t.co\/7E5bxwG16t","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Is it June yet? ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue great flight and crew! Flight 51 from BOS to MCO","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir ok thank you  i hope  so too","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir k thanks :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Will do. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue early last month via Expedia-there's an extra middle name and initial attached to my last name","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless.  Need better communication!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is flt 1202 delayed?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http:\/\/t.co\/BaYePZkMiz","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 1.75 hour delay.  Nothing says sorry like a voucher.  Missing time with family.  #family #precioustime","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks ??\u0098\u00a9. idk if it still Late Flight but I hope I get it tonight ??\u0098\u00ad","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir much respect!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Lol, k. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/IUX94Rgc83??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir research buddy. Read my previous tweets and get some context.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of!  ??\u0084\u00ef?\u008f\u00e2?\u0084\u00ef?\u008f\u00e2?\u0084\u00ef??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Could this email be resent as it doesnt appear to have arrived.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir need to Cancelled Flight a few more can you please check DM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united where is my flight voucher?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Lets hope it stays that way.Big thanks to your ground\/outside crews all across the US the last month. Great FB post yesterday.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue don't know if u define that as a #ControllableIrregularity","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it won't help...been there done that.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Don't ask me to be patient without offering something in return.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @CinziannaP thank you! I like the quick response on Twitter!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http:\/\/t.co\/rKorHvR9z1 #contentmarketing","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'll pass along the advice. You guys rock!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/vOUUFRN4jS?? YASSS JetBlue ! Tell them !","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  I USED to always fly Southwest.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yes please.my son lives in NJ.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  Three months and my miles haven't been credited.  No one is going to read the email I sent.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ??\u0098\u00ad I used points can I get them back if I decide not to go?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you suck. @SouthwestAir you're the best.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I knew I was correct! http:\/\/t.co\/9eueYxAwcv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Terminal 1 gate B3. Flt 1299. Then take her to Terminal 5. Gate M13. Swiss Air LX009","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir for our delays !!! I'm out of more money because of you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http:\/\/t.co\/tFjfMSHa2k","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir THANK YOU FOR ALL THE HELP!  :P You guys are the best.  #americanairlines #americanair","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so is that two seats avail so far for us.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I can't pay 30 bucks xD","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Yes thank you. Appreciate u checking...","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Its not just PHL, at BTV today made to deplane because \"it's Sunday and we don't know if maintenance will be available\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir to start daily #B737-700 flights from #Columbus OH to #Oakland on 8AUG #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes.  Every one of these on every flight is like this.  There needs to be more Velcro or something","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE ???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0?\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue big shoutout to the crews on 2017 Bos>jfk & 486 jfk>roc, & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir open seating is like an open marriage, there's so much love for strangers!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united On flight 1220 right now...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I need help with a missing bag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I will. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I will, as soon as I am done with my article.  Thanks!  ~Tom","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! ???\u008d\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for your assistance..you guys ROCK!!??\u0092\u00af","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http:\/\/t.co\/G3Uy6w28QH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue this feels nice - what we've got going on here. Let's just swap me out with the fool in 5a and we can make it all better.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1\/2 hour delay?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue lord...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i have a question. i need to talk to someone by email. Can you give me your email address? Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you. I'll do that next time!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you have got to be kidding me!  No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Still love you guys. But get me to Vegas already! ??\u00ef\u00b8\u008f\u00f0?\u008c\u00b4??\u0088\u00ef?\u008f\u00f0?\u008d\u00b8??\u008e\u00b2","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yeah haha. Never been in one. It's expensive ???\u0082\u00f0??? and we will!!!!! So much fun! #destinationdragons","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir iPhone App Adds Passbook Support #Airlines #Travel http:\/\/t.co\/lJzDTHD9Bv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir another day another grievance with this airline. No customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you cxl both my flights to\/from DFW to CLL w\/o notice then treat me like trash on the phone and offer no compensation? WTH?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks to the whole team for an on-time flight despite inclement weather http:\/\/t.co\/eQePkkPSXM","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flights still going to DAL?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue tried again. Lovely customer service. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways help! I've been on hold for almost two hours. Trying 2 get home.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https:\/\/t.co\/mWpG7grEZP","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @nm4agoodlife      5 hours on hold and no answer . Guess the synergy of a merger was really planned out","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on Sunday! Can't wait! See you then","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir New marketing song? https:\/\/t.co\/F2LFULCbQ7 let us know what you think? http:\/\/t.co\/iQnVyFPg4P","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http:\/\/t.co\/DnStITRzWy","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'll stick with my United flight. Thanks, though. Effort is much appreciated.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race \nhttp:\/\/t.co\/SfjDuahx9Z by @skift","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I only fly Jet Blue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir No monkey business we luv SWA!! #mdw2mci #homeandreadyfornexttrip http:\/\/t.co\/2xJvUn66ZZ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue lmfao.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Our vacation's going to be ruined w\/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue well mine sure aren't anything to write home about!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3359 which you finally Cancelled Flightled.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can you help me add a AAdvantage number and known traveler number to a reservation?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http:\/\/t.co\/qgtCao1J2U","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports, then I am flying back to Chicago :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http:\/\/t.co\/m7MMq2f5FA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DM sent.  Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you guys are lucky I love you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways FA attendant on 4553 PHL to PWM tonight was fab!  An asset to your team.  From 1F. Have a great night team!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @love_dragonss LAUREN HoLY SHT","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags.  Best airline ever.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir good to be back. See you all again in several weeks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir first time flyer, scheduled a (round)trip. set on departure date not sure on returning date, policy\/fees on changing Re Flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http:\/\/t.co\/QRANZImHTr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica fav airline","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you! Headed from LBC to OAK !","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold.  Sorry #minefits","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02\/20\/15.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http:\/\/t.co\/1yWXRfn0Gr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"..... Can you not? ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/udPq0flIQo??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no problem...just funny have a nice day","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - ok noted. All details will be DM'ed to you shortly.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir arrangements to reimburse me for the rental I had to get?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude & ripping up our tickets!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Any news about the departure of the flight UA51?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Yay! And are dependents with ID (wife children) eligible to use this discount too? How do you use it over the phone\/inperson?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for the quick response but I cannot dm you until you follow me as well","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir excellent!  Love you guys!  If it is first class I'll hug ya'll!  See you shortly!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how does it get Cancelled Flightled 10 hours before take off?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes ! :D (Y) From @therealaviation on Instagram :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue It's for me, I spoke with a rep on the phone who suggested I \"Voice a concern\" via \"Email us\" on your site. I did a few moments ago","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united That's called throwing \"loyalty\" out the window and trying to give less awards.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Plz consider customers you're losing to #AA for ??\u009a\u00ab the KC ??\u0094\u00ef?? OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for bringing my son home to me.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Have a 6:05pm flight out of PHL Sat, 2\/21. Snow expected. Are we able to switch to an earlier flight without penalty?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir from LGA to San Diego","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @VincesViews  there are significant number of folks on 686 connecting to 599 a few minutes hold would make many happy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ok thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united where's the crew for ua748?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united if you lost my belongings then BE HONEST!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir AMAZING c\/s today by SW thank you SO very much. This is the reason we fly you #southwest","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  how do you get one?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2\/24) is at full capacity?  i'm hoping for a little bit of extra room! ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why don't you take care of @Cowboycerrone flight screw ups","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks so much , my passport was recovered","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@shannonwoodward If you want, we can keep you updated on who's wearing who, & who's with who, & who wins what. We're nice like that. ;)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir DM the locator code, thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @VirginAtlantic @GMA @AmericanAir \nCan You Help #ourprincess in need of some help in #USA \n?????\u0087\u00ac??\u0087\u00a7?????\u0087\u00ba??\u0087\u00b8??? http:\/\/t.co\/778AzTDaer","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue any good deals for March?! Looking to fly to Orlando!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I need you...to be a better airline. ^LOL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica  I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 462 to Boston delayed due to weather in Tampa?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir... I love you. Air travel doesn't get easier.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Can you please follow for a Dm on a missing bag?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks for the champagne  AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http:\/\/t.co\/Ij4xL01tKX","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways : i have been trying to reach dividend miles  to extend my ticket for last 3 days , 20 + calls and i get a message to call back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no thank you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue How can I best track deals and special flight offers? I'm liking your international options...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united not happening.  Delta took care of us.  Peace!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue The 13th Annual Martha's Vineyard African American Film Festival  August 10-15, 2015   Our attendees deserve a great flight to MV??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/5t4FpCGREJ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways have scheduled flight Sat(2morrow) CHO-CLT CHO needs to be added to weather advisory.  Please evaluate asap.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Can't view seat selection\/change seat for flight tomorrow. Can you look into this?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http:\/\/t.co\/rMZNIVGmg6","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2\/2)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir And gold status too.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we have 8 ppl so we need 2 know how many seats are on the next flight. Plz put us on standby for 4 people on the next flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my wife and I booked last minute flights for a funeral separately, but we would like seats 2gether, can you do this if we DM conf#s","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue okay awesome! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue No, it's weird!! I picked other cities just to test, those worked...not the one I want. Works on phone though, so I'll use that.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"um wut ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/M4UWcPxtXJ??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How many 787s do you currently operate and what other aircraft do you operate?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Just sent! Thanks :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah \"I\" got it rebooked","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Educate Bohol is a 501(c)(3) w\/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir think flight 1945 from BNA to LAX will get off the ground tomorrow??? #please #snowbama","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue marks 15th year with new \"Bluemanity\" plane design - Sun Sentinel http:\/\/t.co\/SjVEelween","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston?  Usair flight 2218 #US2218","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/B2Xi4YG5T8 #CheapFlights #FareCompare","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica what happened to Doom?!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Gracias... appreciate that!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united compensate us for new clothes bet you won't","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - really?  All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir second pic from CDG?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls.......","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine Love SW forever???\u0083\u00f0??\u0095\u00f0??\u008d\u00e2\u00a4\u00b4\u00e2\u00a4?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir YES please....How do we get that companion pass?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thx. Come hell or high water...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Dad on Segway is the best part of this whole infographic!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @Addair  We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us & DM your confirmation. ^CP?\u009ddone thx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks so much for making my night ??? cannot wait for my trip next week! http:\/\/t.co\/NbZ45jCd1r","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica If only you guys had flights from CMH.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united make sure you take care of @LSUsoftball team & @LSUQuinlanDuhon team. We are 16-0!!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica add DTW and I'm sold!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Why is your cover photo of TWA? Just wondering.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any chance I can get tix for @VelourLive @Imaginedragons? I have been tweeting since January 26 about it #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Yesterday on my way from EWR to FLL just after take-off. :)\n#wheelsup #JetBlueSoFly http:\/\/t.co\/9xkiy0Kq2j","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for the response. We are hopeful.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Will flights be leaving Dallas for LA on February 24th?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue loving the free #wifi and #legroom ??\u0088\u00ef?? #SeattleBound","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @emxlyy \"The wheel was broken when we got it. We swear.\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir the new logo is going to look amazing on the airplanes","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir booked AA3370 departing JFK 2\/25\/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sitting in the middle for the first time .. Hope it works out well","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir just disappointed with the Flight Booking Problems process and add?\u0099l fees to sit together on a more crowded flight. Not impressed so far :-\/.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  They said it works 80-90% of the time, DFW security entrance C26. Before\/after pre-check, whereas I paid for the service.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir -17mph winds and would do anything to be in Florida right now.. help a sister out!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Black History Commercial is really sweet. Well done.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https:\/\/t.co\/72RMpkOGwu @cbcallinaday @CBCNews","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sure, just DM'ed you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  what is the status on flight#122 STL-AUS?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue When will you release November flights for Flight Booking Problems?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways well, depending on the policy will make the determination as to which airline is selected to travel.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we are sitting on the runway for 2 hours! It is ridiculous!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you thank you!  I finally set up the jetblue app!  Yay!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ?\u0098\u00ba\u00ef\u00b8?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I will! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through)  Appreciate it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood  love all three but you really can't beat the classics!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 1st flight of the morning, flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. #ItsCold","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @reccewife with the exception of everything you've asked for. Heh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need some help. My record locator is bringing up TWO different flights in your system. One op by AA & one from US Airways.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @suntoshi I still like you united airlines","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue great smooth flight too! ???\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways us2118\nMy wife in Boston says no snow right now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what am I paying you $275 for?   Fly the damn plane!  Not one announcement from the crew.  Let me know how you wanna refund me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold\/Sapphire","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us).  Help...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hi how are you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The only thing you fella have done right today is get me to the pacific time zone.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica your inflight team makes the experience #amazing!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue knew that ... has to be done at the Gate correct? If so what time does gate open","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any deals to orlando in April\/may??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united got it, look forward to hearing from you soon","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir landing early morning @BWI_Airport after snowfall. http:\/\/t.co\/apRZsPxigE","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united They held the plane! Made it!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http:\/\/t.co\/c9p2ioSphM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights\/refunds! http:\/\/t.co\/RKVCZBpdCE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine friendliest employees","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Direct Messaged you, didn't hear anything back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sure thing!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Got it, thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I don't think I'll be testing those waters out on my own dime again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir would also like say kind move on adding the points !","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I was returning from @FoodNetwork #SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My friend needs some help on her flt (she's not on Twiiter), can I DM you her info?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue \nBut if customer service ment anything to you.... you would try. Quoting policy is never effective customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http:\/\/t.co\/JlOIbLnair","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Oh no! I thought it did. :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http:\/\/t.co\/2TrgEMteBZ ^KP?? Done!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you so much. How will you be able to contact me?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can we get an explanation on why UA978 from S\u00c3\u00a3o Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'd love to take my seat, but it appears as though someone already has.  #disappointed #upgrademe #wtf http:\/\/t.co\/9Gx5mMmubb","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you for your excellent customer service - resolved issue quickly.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united missed it.  Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I've never met my favorite band and it would be sooo amazing to win destination dragons.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I?\u0099ll ride US for life","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I was a bit steamed in conjunction w\/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http:\/\/t.co\/CnctL7G1ef","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @Imaginedragons when are we gonna know I have a math test tomoro and I can't concentrate??\u0098\u00ad??\u0098\u00ad #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Denver-Boston 2\/10 flight 994  and Boston-Denver 2\/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue and stranded passengers aren't being helped to get another flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue when will you release flights for February 2016?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I?\u0099m getting an ?\u009cit depends?? vibe. Fair enough!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why must the 4:45pm nonstop BOS-BNA flight stop running after August 7???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks great recap. I wouldn't have been able to sleep!  I was nervous the bad guy was getting away. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir   Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http:\/\/t.co\/JQHg4jTm4w","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Does your home airport not count in the badge system? My TB account says 2 flights but I've taken 3 this year.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United, #deaffriendly? Getting there. Read your review on http:\/\/t.co\/2Brt0aTHaU: http:\/\/t.co\/WzNp5q1M0H","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways It's a debit card, but I am a Dividend member.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue We'd love to help Shanese Bryant-Melton, a hard-working grandmother from DC, go to Miami. It's on her bucket list. #flyitforward","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @SSal thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue but thank you! Love, an anxious flyer.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I don't think the US site allows that (unlike http:\/\/t.co\/etfjqIwUvt). Can I use a US credit if I held on http:\/\/t.co\/etfjqIwUvt?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Understood and thanks! I should have tried reaching out sooner.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Fantastic! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir today, after 6 yrs., no longer my preferred airline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks :-) Good to be back safely. See you again soon!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @martysg Spoke to Corp. Customer Support already.  Shame.  Probably a reasonable and cheaper resolution to be had.  Regards","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @barrettkarabis what a joke you can mail\nThe receipt !! Yet. We can't mail\nThem\nA payment and fly before hand right","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue okie doke! Knowing you, you will fix this ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp:\/\/t.co\/3fq3XElbOn","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united. You guys made my day. Treated me well. Thank you!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Out of curiosity, when a flight is arranged, are pilots notified? There are a lot of \"pilots haven't arrived yet\" announcements.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ok thank you! Very helpful! This is why you're my favorite airline!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http:\/\/t.co\/ltwhmOL1Dr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http:\/\/t.co\/G9b6e0a2sZ","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir shhhh i don't want something else to steal our deal????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir been with US Airways since 03,  back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Frontier is currently offering their weather exceptions for this weekend. When is United?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir These are some awesome photos. Thanks for sharing! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways OK she is worried that something is wrong with the flight - #1870 - and should she consider flying earlier","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Is there lack of communication\/competition between the American and the Air by any chance?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we don't need anybody else!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue wow you guys answer people wow you care I love jet blue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is the worst airline in the world.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 12 calls in the span of two days........none of which available to speak to someone.  You are un F-in believable.  worst ever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir origin\/destination\/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks! Calling right now!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir finally made it to chicago - 13 hours Late Flight.  Did get a $12 food voucher for my wait.about $1per\/hr. Never again. Good bye.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir booked our flights this morning. Can't wait to move about the country.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I appreciate the reply. RT @SouthwestAir: @luxclark We?\u0099re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir What happens when you combine Top Chef & the beauty of San Miguel de Allende. My Late Flightst food blog.  http:\/\/t.co\/7t1rDRCRe6","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - I have spent 87 minutes (and counting) on hold w\/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue definitely!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/we7Pf5Ll1Y?? lol!!!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will I get the full amount credited to my account for US Airways credit?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 50 minute wait...still at the gate with a broken jetway. Might miss connection","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the info and the quick response!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united perfect! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I take it as a compliment that I was mistaken several times as a member of your staff on my flight... time to remove my scarf :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir companion pass please!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue update on Flight 462 would be appreciated when you have time, thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks for showing interest...3880 to Greenville, SC.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue received horrible customer service at LAX on 2\/11. Reservation Cancelled Flighted without notification, despite having confirmation number.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would but you need to follow me first ;-)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you are one great airline ?\u009d\u00a4\u00ef\u00b8?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue me again :) you don't have ABC on Inflight TV, do you? (If so, what channel? #SharkTank is on!)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Sorry for unfollowing, @JetBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http:\/\/t.co\/o5sifHp4RT","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you need this song for your next commercial!  https:\/\/t.co\/jU9rHZ4RQc. #SWA #love","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united quick (serious) question - any resources\/ratings showing the quality of service is better than 8th place? http:\/\/t.co\/deWIthPeW2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sign me up!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Is there a way to get  a copy of Feb's edition of Hemisphere\nmagazine with out flying?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/BBM6PAbORt?? <<Now THAT is fuckin funny. ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways Trying to go Nashville to London and just have no idea when would be a good time to fly out of Nashville right now. @AmericanAir","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir This experience was the worse flying experience I've ever had. To be met w\/ contempt from your Customer Service makes it worse","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue good luck. Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have the DM from @SouthwestVerity if needed","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no one yet but some, fl 8162","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY?? ???\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue dispatcher keeps yelling and hung up on me!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir done","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i DMed you the details","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http:\/\/t.co\/nYVV1X3d67","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways beware,  Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English).","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united in fact he received my boarding pass","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes was trying to upgrade my seat. Now there are no available spots","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too ??????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue HE is a lap infant (4 mons old)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways luggage and contents destroyed both on outbound trip last week&inbound lastnight in philadelphia #Careless","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you, you too!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue unfortunately no, but hoping I can catch one sometime in the near future!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I went from Sacramento to Minneapolis at the end of October 2014 in business class.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united shes been rescheduled for today, but with the frigid cold, being a possible reason for \"maintenance\" it could be the same issue 2day","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting  @AmericanAir  to speak to a human at customer service","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways seriously!!!  Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Also, will Southwest have any other specials like the one they are running now?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes I did thank you! They did a great job turning the flight in jan !","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir made it!  Thanks AA!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Did you find out where it is? Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue when are you going to get wifi on your planes?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http:\/\/t.co\/FRd0cAy6DA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Even 5 years after the earthquake...Haiti still needs helps in rebuilding #flyingitforward","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue OK, thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for refunding my bag fee.  I look forward to its return today I hope.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why have airlines always told us they can't open a cabin door once it has been closed?  This plane has done it 3 times tonight.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair why am I not being given a callback option??! Why has this service been turned off?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Welllllll.... RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/dHHomG2kiX","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we were moved to a delta direct. Thank you for the accommodations!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle.  But for real, you should fire @Kristi_Capel","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #695 might have been Cancelled Flighted? mechanical issue. 6 hours Late Flightr 100 people still waiting and Zero information. Please send help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today.  Almost there!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hi guys, do you have a general enquires email address please? Thanks David.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thank you for the follow","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am a comedian and I promise I will make fun of you on stage tonight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you guys are gay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight 1491...plane from SFO to DEN is basically on time.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what do I do if something is missing from my checked baggage?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when will you be accepting reservations past August 7?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir So far so good! http:\/\/t.co\/16c9ex79Rk","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Ahhhh! Sorry, just followed.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I just sent a long note with some suggestions. Thanks for getting back to me.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways  my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now.  Taking way too long http:\/\/t.co\/NeHnsDCkTY","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thx, just sent the DM","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica Well, I didn't?\u00a6but NOW I DO! :-D","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hey JetBlue.  Still waiting to hear where you lost my 9'8\" surfboard between JFK and BQN airports.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is there a referral program for the Milageplus explorer card?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir do you guys have another flight for today that you can book me on from laguardia to louisville ky?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood ???\u008d\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Can you provide guidance on how I should work with them to resolve the issue","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at \n@VelourLive here in Utah I would love to go I am available! :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"*On the brink of bankruptcy. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/01ldxn3QqQ??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first.  Will I get stuck in Nashville?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united happens every time in and out of Newark.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will all flights out of DFW be Cancelled Flightled today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'll see you on board again soon!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned \"confirmed\" certificates?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue window exits give it away.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on final. Pls don't let my connection leave!!!\nConf# NPBHD0 http:\/\/t.co\/eWXwXiDTfX","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir boarding in 2mins YAY!!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Can you respond to my DM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.?? Confirmation code?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you bet:)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'll let you know week after next when I do another coast-coast RT again.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no I will be calling corporate!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @DAI_President Good luck at DFW this evening AA!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca  easier","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir   What is that!? Why even bother catering dog food that no one will eat ? http:\/\/t.co\/iFESPcBzTm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  when is the next flight with free cocktails ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w\/o luggage for 2 days","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"1\/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica You have the best flight attendant ever!!! http:\/\/t.co\/PxdEL1nq3l","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you guys operate a world class company and for that I thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Karen Riedel is a rock star employee and a miracle worker.  I really appreciated her help this morning!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How will I change it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united its available online I just can't figure out how to do it to guarantee same flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ok thanks. Safety first.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways customer service at its finest","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"BLOCK ME BIKE RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/2z3hGqPRSG","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https:\/\/t.co\/3QYEzHjGsb #brandmance","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why aren't you updating flight status\/delays?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you. \n#onechildfourbags","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Old school ride home to LAX from Houston #flyingRetro http:\/\/t.co\/6asuwx3Kv0","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hope so! looks nice and warm in San Juan ??\u008c\u00b4","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http:\/\/t.co\/Vr9k180LaI","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"But I don't see AA @united","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/RkwugmanM9?? lmao you know a white person said this","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Received email w\/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I believe you have to follow me in order for me send you a DM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you guys are awesome! Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S.  I would like to change departing airport","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Domestic.  To be clear -- I do not have to sit in (your lovely) terminal, just need to be there 1 hour prior to boarding?  Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I need a receipt for a flight change. Can you send one?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I already follow you and can't DM because u need to follow me back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Not trying to make you look bad, on your website it says: \"Due to weather in the Charleston, NC\" Its actually in SC, not NC","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Joanna did a WONDERFUL job!  Thank her for me?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your service need work - check out this Bush airport \"customer service line\" last nt #unitedagainstunited http:\/\/t.co\/g00sAozgtv","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any idea when flight 703 to Miami will leave for a second time?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united of course I need help.  I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways very embarrassing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair has 22 employees on Social Care Team, 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. #RaganDisney","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you guys are killing me. http:\/\/t.co\/22iPGeIcSm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue OK cool.  I need to listen to some Dre and Snoop en route to LA.  That would have been a shame.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you're my early frontrunner for best airline! #oscars2016","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways My booked seat ended up being the last row which was labeled \"do no occupy\" had to play musical chairs for 30 mins. Unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Southwest is definitely my favorite airline to fly! :D","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Where are my bags!!!  They weren't in LAX like your promised.  9 out of 10 things today were a mess today because of you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways you made us miss our flight, first class now I can't even enter the admirals club.  Not happy  dm me to fix this.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any spare tickets for Vegas? Would be forever grateful! #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http:\/\/t.co\/tN5cXCld6M","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@Jetblue  I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 4473.  She just called to say it's a runway clearing problem of all things.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir if I could fly an md80\/dc10 I would be so happy I live that plane so much md80 is love md80 is life.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class, I booked the regular ticket","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for getting me home from Denver tonight despite the snow!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir wow that's helpful.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united accordingly? U dont respond at all","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I sent in my feedback.  Thank you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can you help with a seat assignment?  5 people flight 694, PHX to HNL, seats are split up.  Anything you can do will be great.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways should, but didn?\u0099t.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http:\/\/t.co\/nKAFbjyARi","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"chair #selfie \"@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams  Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @dfwairport you 2 together are the best part of flying!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Would love to combine AA and USAir accts. Unfortunately, one has my middle name & one has middle initial. Won't allow change","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http:\/\/t.co\/gXdqORtsS0","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I can't DM you so here's the confirmation # G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united whats UA 1205 lax - newark ??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I got it added thank you! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways with chocoLate Flight please... i m melting http:\/\/t.co\/jJdoSFYIBM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways doesn't take into account the $450 it cost 2 rent a car 2 drive home","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you are doing a horrible job at JFK...you need to rethink how you put these routes together. Unprofessional","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united truly the WORST day of flying I have ever experienced...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Congrats VX on the new route! ??\u0088\u00ef?\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue will you Cancelled Flight tonight's 7 pm out of DFW to BOS? #weather","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http:\/\/t.co\/dXuX6DBfd3","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @LRuns4Cupcakes Please DM details, we'd like to help if you need assistance. ^KP?? @ClarkHoward #Another #Airlines #Issues","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways If I am traveling with an infant in my lap, is there anything I need to do to notify you?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united chase says no referral bonus. Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the child is two years old","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir give me tickets to atlanta! I would do anything!  Anything ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b\/c all your back-end was secure.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir $192 rndtrp 4\/30-5\/5 \"@DJQ_KC: RT @djimpact: If you're trying to make travel reservations for Vegas on May 2nd it's too Late Flight\"","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united define \"appreciate\". I doubt the worst major airline in the USA acts on much feedback.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"LMAO Y'ALL ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/LQjT2jvOYS??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how can customers get in touch with you internationally from Mexico for lost baggage","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please do. Hate having to fly a different airline. You're my fav.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Beatriz and Susan. Gate 4 MCO.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you kindly.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Awesome. Thanks! You guys rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways u guys suck","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http:\/\/t.co\/IALiCEH2FT","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Please bring back RDU to FLL direct route!  I noticed it is missing starting in Late Flight August!  The flights are always packed!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir \nHow do I get a companion pass??? Thanks,  Lin S","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir who should I contact about a missing Rapid Rewards credit?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's disgusting and unconscionable the treatment I've received tonight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the follow up. So glad to get my bag back.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you have the absolute best team and customer service ever.  Every time I fly with you I'm delighted.  Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir for frequent flyer miles can we schedule interchangeably and get credit?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I miss the #nerdbird in San Jose","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it was very comfortable, now waiting for our luggage","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would love a great deal from bwi to las Memorial Day weekend aka my bday weekend ??\u0098\u00ac","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Have a great week ???\u009e\u00e2??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir check the head of the plane, there has been dynamite placed onto it","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica wow this just blew my mind","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir give this guy a raise....great start to flight from AZ to MKE..","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just did last night. Thanks for following up. :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  Lilly M in SJU check in is fabulous!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine well deserved!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair. So important to accept others for who they are. #SWADiversity","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Please explain ?\u00a6\u00e2??.. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/vOsIzh17sl??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue CEO battles to please Wall St and flyers - from @NZherald http:\/\/t.co\/Q4Amiw7FSw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir    How's life @ the NOC?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #tbt every day.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you should get better employees??\u008c\u00ef??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways landed safely everything worked out.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir Well, we all need something to aim for.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united What does DM the confirmation @ mean???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great....","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http:\/\/t.co\/qm9dQbai6G","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir really easy for locals to get down to the strip. book.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Start including PTO in your getaway packages and I'm all in","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united do u serve peanuts\/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I already did.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir \"Airport snow removal method #22..\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/7poFSXOjSY","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Awesome! Thank you! ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @ClinicPolly \nThank you-- I may have already responded but was 8UXZJ2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir delayed for two hours at ORD-->CDG the one time I need to be there to catch a train... ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you're good. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @TTINAC11 I DM you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir two were non revs, right?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Not here yet, but I plan on it. If you could have them fly low and slow right in front of me, that would be great. ;-)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! ???\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united landing in anchorage, then on our way to fairbanks! http:\/\/t.co\/FjkvQMbmaS","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #epicfail on connections in #Chicago today, extremely disappointed w\/ unaccommodating customer service, rethinking loyalty ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united kind of cool to run into your boss man at SFO. http:\/\/t.co\/bm9O2K5X5J","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just touched down in Miami - not too far off , Nicely done united ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways they told me to call back Late Flightr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1.  Great job","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes slc on 4\/19","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir done","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I meant can you use the 50k bonus sign up mileage for Alaska flights or only American?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I am following you now. I don't think I can DM until you follow me.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood - Carrie!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while..","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways nope not yet...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways does anyone actually work at the dividend miles department? http:\/\/t.co\/BgtJFmnEOT","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Phone","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united counter agents at RDU deserve a medal. #thankyou","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir listening center is open seating just like on their planes. #RaganDisney","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways Is it possible to Cancelled Flight my reservation online?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue, it would be nice if the app would actually inform you that a flight is delayed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks so much!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir App Updated With #Passbook Support http:\/\/t.co\/WrWqrUblPs via @ubergizmo","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that's ok, just know that I'll most likely never book with you again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you...I know it's a busy for you today but any help would be appreciated...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Worked now, ty","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #RedCarpet Southwest Companion Pass would be great!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w\/a temperature of about 5 degrees & w\/the windchill -8","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is your partnership with Hawaiian live? Earn Hawaiian miles flying Jetblue ? IF so, how do I add @HawaiianAir to my JB Flight Booking Problems ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'll have to drop by next time I visit!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Embassy Suites\n13341 Woodland Park Drive\nHerndon, Virginia, 20171 \nUS \n+1-703-464-0200","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  my flight was #3729...but I left my phone on the plane or the shuttle :(","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that's ok! It just sure seemed like it when JetBlue tweeted us back and asked us to send selfies of us watching.. Haha","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks, have emailed them. How long should I expect for a response?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir well Done all of you xx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thank you for sending more details  @AmericanAir: They're pretty handy dandy. more info here: http:\/\/t.co\/FvlxIRh1F1 #LookforwardtoflywithAA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/D1eRGPdWsJ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hawaii what deals u have for me","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks.....","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I did. They said not as of now. Let's cross fingers it happens before departing","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10\/10","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Guys, we've got to do something about the inability to check in online for international  flight that has... (1\/2)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Airlines is changing #mileageplus program March 1 http:\/\/t.co\/4ojE523PTw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thanks! Hope I don't look like a complainer, I've written of good experiences w\/you in the past and am making do in terminal 5 :) @JetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https:\/\/t.co\/kdHRUF54sW","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my flight at BWI is delayed and I will miss my flight in Denver, is there a way to find out if they will hold the plane?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you guys help me please?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I see two flights with two seats in the morning can we get on those","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why is it impossible to change \/ buy preferred seats via your app?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available?  doesn't make sense to me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue waited for 15 min then got disconnect","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An \"aw, let me help\" cld mk it btr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time & baggage time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice.  #happy #customer","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir show me some love and a companion flight~please and thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I do follow you!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir extra night we have to stay in San Juan now. How can I check on that?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm flying your airline just out of #LGA ??\u0098\u00b7","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we've been on hold for hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yep. 99.99999999% certain it was on that flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair I sure do. I'm running version 3.10.0","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  I have a flight 2\/22 @930 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir looking for cheap flight to vegas","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica is that #thestarter??????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue ???\u0094\u00f0??\u0093\u00f0?\u0098\u00a4","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @lopezlaymari what a patronizing response to a legitimate issue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Do miles earned with Explorer card count toward lifetime miles?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why do I have to pay $ 17 for wifi with an international business ticket?  #pennypincher","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi guys. I submitted a request for ticket\/hotel reimbursement for a delayed\/over night stay coming back from the Dominican. Help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thks US #1786 2\/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is there any way to manually add gift cards to an ex-EU ticket( AA metal on long haul,BA for intra-EU)?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I hope so too :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would love to go to the Atlanta show ?\u0099\u00a5\u00ef\u00b8?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please rebook me from Seattle to Columbus Tue 2\/24, locator: KARAAX, name: Mitchell M Neuer","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Does anyone ever answer your phone? #poor","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Can I book a flight on my own and get reimbursed by you?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I will be patient in my luxurious middle seat on my next delayed flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Lake Wylie #Pilot http:\/\/t.co\/jgor0vdI3S","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I appreciate your prompt response.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue its always a pleasure ?\u0098\u00ba\u00ef\u00b8?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but \"unavailable\"to book. False advertising much?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica check out new music http:\/\/t.co\/maRcnOCWzn","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can't wait for the trip. Thanks for getting me there!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"You know what ... RT ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/WJYAs2D94n??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand.  #allrepresentativesbusy #nooption","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue excellent. you guys are the best","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You sent me a cheque today which can?\u0099t be paid into a UK bank account. VERY annoying!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what's the best way to get your tickets? Print off at home or go to check in desk?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue saving my sanity. Leaving it behind for sunshine. #escape #FL #bliss #travel #InDenial #WhatFrozenPipes http:\/\/t.co\/6TtzEJV3hY","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have been on hold for over 28 minutes  please help http:\/\/t.co\/Fx9BIJlxAt","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it was 639","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue If this is customer service, then please call me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir It's all good. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Ill check it out, appreciate the response, regardless.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue whats going on with flight 2034.  Delayed beyond 834.  Shouldnt thre flights switch at that point?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks, it was my first time in a United lounge and felt welcomed.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Love you guys???\u008d\u00f0??\u008d\u00f0??? http:\/\/t.co\/3X9NRUOvtS","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir But Eagle is always Late Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir just messaged you. Please have someone contact us immediately.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir DM sent. Thanks for the help!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir have your experts seen this? this is right at RDU airport. http:\/\/t.co\/mPliO6DYgn","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks, but you can't. My flight was Cancelled Flightled for \"maintenance\" reasons, and the next available flight was too Late Flight for me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir have sent you a DM with the details. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir so whats the hold up on flight 4302?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 20 minutes on hold waiting is ridiculous......","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue captain \"takes as lot of muscles to frown but JUST A FEW TO SMILE. Y'all ready to go flyin?\" I mean... Now I am!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united customers ???. Customer service ??? http:\/\/t.co\/qP6Aw3nLIP","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  treats service members like crap never flying again with them #UnitedAirlines  @CNN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica classiq, luv Virgin America. Greetingz","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Also your at-gate monitor showed 23 empty seats","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Only for one flight, though. The 2nd leg my kids are sitting scattered about the aircraft.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir refund","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flying South by Southwest from SJC to SNA tiday http:\/\/t.co\/KJKuVJ6CMo","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united never fails to have delayed flights ??\u0098\u00a1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Haha - that will indeed be a great day!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thank you for your help, Shannon! Great customer service, @SouthwestAir.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https:\/\/t.co\/lio6oCpTEQ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when will dates to fly go past August 7 2015?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I will and I will share with many, many others. #filmcrew #media @WSJ @nytimes @latimes @chicagotribune","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so far I've gotten six different answers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Anytime, sugafly.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I was under the impression when there is an 8 hour delay in your flight because of equipment failure, compensation is offered?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways never flying #USAirways again. Horrible experience, terrible customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways cannot add my frequent flyer number on your website.  Can you help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @travelportland welcome to Portland. Sun, Mt hood and Southwest. http:\/\/t.co\/y3SAHVX3Zk","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica hahaha ???\u0082@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I ?\u009d\u00a4\u00ef\u00b8? flying @VirginAmerica. ?\u0098\u00ba\u00ef\u00b8\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Are you expecting any delays out of #DFW tomorrow morning?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways offloading the plane?!?!?! This is ridiculous!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas \"This feature is currently unavailable\" appears ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hey southwest! Can I see @Imaginedragons in Atlanta? My friend has never been there, loves them, and he is from Taiwan!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for the help!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir great flight! And great view! http:\/\/t.co\/auFM4xdaj2","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what name and department does it come under? Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir rocks! Open letter to flight attendant. http:\/\/t.co\/zFrOINPSzI  < my child was inspired.  Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir already did- reply was \"sorry. we believe this to be fair.\" as a journalist writing an article on my trip i will include this","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is having a party in the atl terminal. #letitgo http:\/\/t.co\/qxTeqZm3yz","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.?? #generic","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Well, I try! See you soon!! @JayVig","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir very confusing to receive \"your trip is around the corner!\" email when I already Cancelled Flightled the flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http:\/\/t.co\/zSuZTNAIJq","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, \"Fly the Friendly Skies.\"","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir delayed.....wow","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  thanks! Now I just need to locate where my luggage is!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I notice that there are separate buttons for \"guitar\" and actual \"music\" in this pic. Some bands should take note of this.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that wasn't delayed or cabcelled","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways tell the flight from clt to srq 5080 to wait!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --> SFO flight today.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir great flight got us back on time!  Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sent DM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir DM sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir i forgot to put my tsa pre number in before I checked in. It is now in my profile but will it be on my boarding pass in the am","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united but we are on All Nippon now (booked by United to replace the one we missed).","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http:\/\/t.co\/5B2agFd8c4","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways If I?\u0099m unable to use my departing flight can I still use the returning flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir great thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways IT HAS BEEN FOUND THANK YOU","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 's Once upon a sale that does not include BTV, as usual!  #jetbluehatesbtv","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways me and my wife will be flying out of atlanta to vegas on March 7th since couldn't get any out of tricities here in Tn","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http:\/\/t.co\/hFjYN2vtVj","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for the information.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http:\/\/t.co\/vGqOihtRkH","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http:\/\/t.co\/CS1673hrqQ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united customer service has no solution and now we might miss a show because of them","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - done :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @satesq theres only one flt PHL-CRW per day.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Are there any sign up bonuses to enroll in Elevate?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united take a lesson from @VirginAmerica , they know how to treat customers!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  flying Southwest for the first time to LGA with a layover in Atlanta!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will shall see in the next couple of minutes.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir do you guys have wifi on international flights?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir \"...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough.\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm really craving your pretzels, please send me some.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir El Paso deals....May?\u009d\u00a4?\u009d\u00a4?\u009d\u00a4???\u008d\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir know that I could use that for a flight into Canada.  By they time they figured it out, it was too Late Flight to check our bags","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  do you know where my plane is coming from?  I'm on SW flight 4464 from RSW to MKE","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Change in the Air for Travelers, Investors - @BloombergNews http:\/\/t.co\/6redD3vC73","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I left my dildo on the plane is there any way for me to get it back? @united","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united costumer service sucks! Waiting for a week for a response","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http:\/\/t.co\/jLHM0x7UkB","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hey Jetblue, you Cancelled Flightled our flight from ST Maarten to JFK.  Stranded my family in the baggage area and lost my daughters luggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  RES # 0167560070877     Fsqthg   Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united JT thanks for your help I?\u0099ll complete the form once we are back home","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I log in, view reservations, try view specific reservation & takes me back to login page,","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united its in black and white. EU law and all that ?\u0082\u00ac600 for a Cancelled Flightled flight. I want my money","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @SacIntlAirport Feels like a good day to fly!!  Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways another bad experience today.  Frozen pipes on 597.  Missing connection.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!?? Again in 1 week!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/FVYzjLDTON?? ??\u009a\u00b6??\u009a\u00b6??\u009a\u00b6??\u009a\u00b6","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Am I allowed to carry on a suit bag and carry on bag? My suit bag will hang like a jacket would. It is soft sided, 48\"","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Eh, it happens. I think I'll survive. ???? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united tried that. Cannot figure out where to go to get it.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up.  #neveragain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  Mad love http:\/\/t.co\/4ojrSDWPkK NYC-","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ice cream up front! Solid","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks so I'll like to get the new tail N598JB N615JB Boston red Sox livery so I can share with talk but send them only on weekends","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - http:\/\/t.co\/uy28D1UEgX http:\/\/t.co\/vJFV7KSGcQ","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"X____x RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/Y39YzDpBvU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica can u help this ??\u0091\u00b8 @FreyaBevan_Fund needs urgent treatment in??\u0087\u00ba??\u0087\u00b82y old battling cancer could u help with flights ????#freyasfund","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http:\/\/t.co\/KEK5pDMGiF","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @AmericanAir y'all are better then @united","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm sure they did. It's certainly chilly back East today! ??\u0098\u00ae","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united social media team is on point on #OscarNight :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks for the quick response - it's appreciated!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what's the status of flight 1357 out of sju?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have a voucher that expires next week, can I get an extension on it before it expires?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks!  I made it ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  Not blaming Jet Blue.  This wasn't weather. Can't have planes in the air and runways a mess. That's a disaster waiting to happen.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways great, thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http:\/\/t.co\/RcdH183Q1J","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 502 M-phx Im still on The plane waiting And waiting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I flew United last month and the experience was AWESOME!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways but you guys switched me and didn't inform me of the chathes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"BY THE GRACE OF GOD, I MADE IT! ?\u009c@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways Yes, obviously! It just stinks that 4pm is the one option when she was supposed to fly at 7AM YESTERDAY.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @dfwairport me too!!  LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir if I am a rapid awards member, does my points apply after I have taken my round trip?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I hope you like the photo :) http:\/\/t.co\/p7fSLuxEGW","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How long before departure do gates stay open? Will I make my connecting flight 1861 to RDU from flight 894???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes of course I have.  Is this how you treat customer with no recourse?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir One hour to check in is 45 minutes too long. MIA FAIL.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @love_dragonss holy fuckinf shit","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks, we did.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir got it, so it's just paying extra not to sit in the way back. Awesome. Never again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Please send me the link\/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)?  Thanks in advance for the help!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have \"continued contacting\" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your service is horrible. I can't get a straight answer from your ground agents.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can I send you my trusted traveler ID to add to my reservation for tsa pre?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir will do! #heart #flying","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue loved the service from the staff at Newark today. \n\nGood service goes along way.\n\nI appreciate your preciation  \n\nNj ??\u0088\u00ef?\u008fTampa \n\n??\u0094\u00b5??\u0094\u00b5??\u0094\u00b5","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir not sure I can trust a statement with that many small numbers above words. http:\/\/t.co\/o3sRL1hfho","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I Love American Airlines :D","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it was customer service like I have never seen before!  Kudos to your organization.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-\/","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Hits New 12-Month High at $17.58 (JBLU) - WKRB News http:\/\/t.co\/XvBjCzlMDA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what number can we use to all from outside the US? Thx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - any way to get a message to an international flight gate at EWR?      Road conditions are horrible trying to get to flight ...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue No, the flight wasn't until 9:51pm, but it's already been delayed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  I can go.  I want to badly!!!!   I don't know how to DM.  Can I e-mail you?   Help!!!  wmn4life@hotmail.com","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue excited for my first flight w\/ you today! It's delayed though- can you give me the 411? Flight number 989 from Boston to DC","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue how can we get help with a hotel we booked with you and are having issues with.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My Fav!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue here we go again, 2nd round trip to CA in a week #TrueBlue","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir y'all the real MVP with these prices...","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India.\n#Mumbai #Surat #NaviMumbai","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE\nhttp:\/\/t.co\/e1EOfthgAJ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http:\/\/t.co\/l2n0egHdgn","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue when will the system be up and running?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I know where you guys jet! LOL, but if you love me so much, help a brother out :) Hot weather, great nightlife, 2-3 hour flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @CakeNDeath Question is will he and his lady behave...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and yet the Flight Attendant argued with me over Exec Plat benefits...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways when do we get our baggages? @usaireays 699 LA to RDU http:\/\/t.co\/vU5lBZXtRX","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir These are some awesome photos. Thanks for sharing! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Not for the dates or destination I'm headed ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 8FKQW is the conf #. Thanks for the reply","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United #767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http:\/\/t.co\/uPocMmuLUN","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir An Oscar-worthy entrance into LA. http:\/\/t.co\/10tmtHVFDC","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - yep , they've been good.  Now can you make that 1535 flight to mci wait just a tick....????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no fare giving out clues.  In route now.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please upload the March on-demand entertainment listing on your website! ??\u0088\u00ef??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You're right. Someone is up to something...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you.....you do the same!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding  another plane and is stopped.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United are you able to see if there are seats open on another flight??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is for a check-in luggage. Employee told me not to include wheels in the dimensions.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"This is so smart it makes me angry MT @JetBlue: We?\u0099ve partnered with @WSJ to bring you free digital access onboard! http:\/\/t.co\/0LiwEcAsOe","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did not, my mind was on getting to the next flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hey friends! Stupid question - Can I split payment methods for a flight purchase? Example: 1\/2 debit card, 1\/2 BillMeLate Flightr? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is the best. Case and point. https:\/\/t.co\/ucVnilMb4x @ryand2285 #HappyBirthday","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please email me at temorris2010@hotmail.com. willing to discuss my experience & give another try would like to speak directly","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Why not have an option for a call back? I'm just sitting here burning through my minutes waiting for an error to be fixed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you should be contacting her for a refund - dm me and I will provide phone number","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you. And thanks for being so accommodating.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united following","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I need to talk with an actual person about missing luggage. Please advise on how to make that happen.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hell is terrible gate agents. And a three hour wait at the gate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd?\u00a6incompetence.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir How do I retroactively add previous flights\/miles\/points to current rapid rewards balance?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Teyana Taylor Performing #MedusaFridays 2.27 Free Till11 http:\/\/t.co\/qwFMoQ0dQl http:\/\/t.co\/kbb0B5FxMK #TheMenOfBusiness","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why are we delayed :( flight 1601","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Received an invitation to participate in e-rewards. Is this legit from JetBlue? Just double checking bc the site looked different.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I made it- thx.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir especially if it's your mom! #IChangedYourDiaper","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair cool shot of the moon and one of your fleet http:\/\/t.co\/kl9BAiMES6","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #AmericanView Sweet Home Chicago http:\/\/t.co\/J6icLV8DTs","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Here is the photo ;) http:\/\/t.co\/VMqUURZUpW","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why yes, yes it does!!!!  Great trip down!! Thanks for the lift!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http:\/\/t.co\/49FLbgzZkd","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir would love Tix for Velour show-entered every contest and still haven't won :(","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the plane crew has been as professional and courteous as the gate agents were flustered.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Dallas\/Fort Worth flight number 5320","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 4 hours . How do I change my flight that was Cancelled Flightled ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Can I get a follow? I fly with you for Christmas.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel ???\u0089\u00f0??\u0089\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica great. Well deserved.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue may I check my 17-month-old child's fold-up crib for free on my flight tomorrow, similar to your policy for infant car seats?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Awesome staff at the  check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks so much!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united does forelock guarantee the fare only or fare & seats?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue That's right! :) Game, set, match.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united doesn't purchasing ticket with a united card give me priority boarding ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Happy for SFO, but hopefully you'll add PDX soon ?\u009c@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what is policy on changing flight to different dates once your flight has been delayed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have a flight to Vegas coming up soon, but haven?\u0099t received any drink tickets Late Flightly. Can you help me out?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks.  I actually made it, my connection flight was delayed.  Guess all delays are not a bad thing. http:\/\/t.co\/XGgCNTco8m","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Did the policy change? I've seen people with hamsters and rabbits before.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue expanding!  http:\/\/t.co\/Kk6EixifP5  #Nantucket #Aviation","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue well duh. My grandfather just got hired as a TSA agent and currently at PWM!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways lol me too","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir well I'm flying @JetBlue instead - for free! Their credits actually work.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. #unhappycustomer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united stuck in YYZ because staff took a break? Not happy 1K....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I had planned to book additional flights tonight but after 1 1\/2 hrs working on one trip I'm worn out! #EnoughIsEnough","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thnx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http:\/\/t.co\/hrvuKtpvn1 http:\/\/t.co\/MY3dnVBZAZ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Airline trouble & not getting satisfactory customer service? contact http:\/\/t.co\/aQjn4HwNaC  we negotiate resolutions for You!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"There were plenty of empty seats in coach \"@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sent!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we have developers flying down tmrw morn. w\/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol ???\u009c\u00e2?\u0088\u00ef??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http:\/\/t.co\/tvB5zbzVhg","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san\nThanks a lot southwest!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 3198 to AEX. Is it still going?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http:\/\/t.co\/OQZ7Wc4lLA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can I get on a stand by list from ASE to ORD? I'm the only poor person in Aspen, that's why I'm asking for standby on twitter.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir stop ur bs promos of ??\u0088\u00ef?\u008fanywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir very poor customer service thru out each of my cxl flights???? I should've flew @Delta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we will be at the airport first thing in the morning","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR & JFK is always the intelligent option.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https:\/\/t.co\/xGfS6tJTMo http:\/\/t.co\/ixM3t5mIZc","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi again, any updates here?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir okay just signed up!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http:\/\/t.co\/9tbsJquw41","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Please come to Indianapolis!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for offering this service, guys! http:\/\/t.co\/xDjzkC34GB","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways finally rectified my flight situation! Thanks again","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight 3970, bna-rdu had the most excellent crew today","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you. See u next wednesday in FLL. Save me some peanuts","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir so glad u guys do business w\/ more class than UR competitors @SpiritAirlines ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I sent my details to the customer care link you sent me almost a month ago and no response.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir \/I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir finally!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Landed in Nashville! Thanks for taking care of us! http:\/\/t.co\/RYXbPLgMnK","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue It's absolute madness in the west, but tell me who you like between @memgrizz @warriors @spurs and @okcthunder","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue just leave certain things to the kids.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats?  I'm in 1A btw.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United lounge @ #Heathrow Used by @AirNZUSA http:\/\/t.co\/6hJucP694l","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir need assistance getting an extension on a flight that has expired.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sweet, follow back and I'll get the dm off","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir are flights from Pensacola fl delayed flight 3670","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks! Will you guys be getting the A380s anytime soon?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue tell the truth - this is a pic of your social media community managers isn't it? http:\/\/t.co\/e2AXlqzWvh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Flight 1447 (N351JB) \"JBLU\" arrives at @FlyTPA following flight from Westchester County Airport http:\/\/t.co\/xX2M2jxQep","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue should I check in my awesome bag on my flight or carry it on... Decisions...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue seriously? System down? No IT?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Pooling and gifting are completely different.  I shouldn't have to be charged $375 to send points.  Its disgusting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight 353","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Stop trying to make #fleek happen! #PointsMe","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the Late Flightst usair4603. Earlier 4591","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks  you always be my airline of choice when possible","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks! Very excited to see it :D","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @dgruber1700  oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2\/25)?? I'd rather get to PHL tonight.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if there are empty first class seats on my flight at check in, why wouldn't I be automatically upgraded?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united any news?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Celebrates 15-Year Anniversary With New Livery - Digital Journal http:\/\/t.co\/U5HXri6Crx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has the best customer experience via twitter - huge fan!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir oh my god thank you so much!!! I just sent you a DM","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w\/inclement weather?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir are there any flights from MSP to HRL in March? I'm looking at 3\/19-3\/23","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united pls follow for DM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @DreSparkles Thank you! I finally made it to my destination","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what does TSA Pre on my boarding pass mean? http:\/\/t.co\/0HmmQCzkCf","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways new F\/As from DFW to CLT this morning did a great job. Well Done!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Lol great answer.. ?\u009c@AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have \"grounded\" me today #painandsuffering","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir at LAX & just got off the phone w\/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I'd like the 11c I originally tried for @AmericanAir - again, happy to pay the difference","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Why won't you let me leave Newark!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@vanessaannz seriously, you hate @AmericanAir since they can't accommodate you due to inclemental  weather disruptions? lol, very funny","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir On flight 771 tomorrow (Wed 2\/18) DEN-BNA. Will we be delayed or Cancelled Flightled?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what about the poor customer service at checkin at Kansas KCI?!? That's it???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here.  Thanks again for a sleepless night.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi ?? just saying. #ScienceBehindTheExperience http:\/\/t.co\/FGRbpAZSiX","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir DM Sent.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sorry, I hate united. i won't get to see my family until Thursday","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Ugh.  My bags were sent to Palm Springs and not to LAX as promised.  They better be at the hotel when I get there.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united \n\nThere must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it seems I never received an ID, just a password.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Home is Calgary can you get us there without the added expense of accommodations and meals.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir overall lack of attention or foresight when managing flights.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hey, I missed my outbound flight - can I still use my return ticket?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you don't remember our date Monday night back to NYC? #heartbroken","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #ClosePWCS please just tweet this???\u008f\u00f0??\u008f\u00e2\u009d\u00a4\u00ef\u00b8? I fly jetblue every time btw????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica status match program.  I applied and it's been three weeks.  Called and emailed with no response.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http:\/\/t.co\/0HXLNvZknP","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you! Love united!! Have 4 flights today!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir looking for status of flight 1388 schedule for 5:15 am tomorrow morning, thank you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http:\/\/t.co\/JhaU4K48yv","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - First impressions are hard to reverse.  A horrible first experience with you.  Will never fly with you again!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Well if you won't let me handle my reservation\/change online, & your Reservation call # hangs up on me wtf do I do?? Bullshit.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue shut up an turn on the tvs\/music","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways announced that people going to FL via Charlotte would have to go to a different plane & gate, but it was a 'direct flight' #logic","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we haven't departed yet so let's not get too high hopes.  But everything has been on schedule so far","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@VirginAmerica: Book out of town with fares from $59\/way (+restr). http:\/\/t.co\/xRdTOV7nl8 http:\/\/t.co\/4Y78byAckc?? @JenniferDawnPro","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Says #Lufthansa Incentive Offer To Have No Impact On Share Count - Nasdaq http:\/\/t.co\/VU7XSWJKiY","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flying out of STL Saturday where they are expecting ice & snow. When should we start looking for travel waivers? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir do you do auto callbacks so I don't have to wait on hold?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir are pets allowed in first class?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir horrible experience, passenger of size was 1\/3 in my seat, offered $50 voucher for this by Christine C http:\/\/t.co\/1xzrK66wVQ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Please don't. RT ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/gdzadXzBYA??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue don't worry, I'm gonna share with my row! ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for the upgrade????!! so far so good. #KeepItUp http:\/\/t.co\/BKmfeY7QOL","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways But good luck getting there! Not cool.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #promotion fly 3 roundtrip #flights to and from #ATL between 2\/15 and 5\/17 and get a companion pass for the year #travel","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir finally got through. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http:\/\/t.co\/PfseNJk5Pw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Has the most useless & Rude employees ever at Philadelphia airport never again will I fly with them ! ??\u0098\u00a4","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir good to know. Perhaps it was execution then.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US airways csr at Phoenix airport fixed the problem","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we are boarding now but have yet to depart.  Thanks for the response.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother.  I planned and you change the rules","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir wow! Some things are better forgotten!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @PHLAirport Will Flight 2155 that arrives at E11 be a penguin plane?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"???\u0082\u00f0??\u0082\u00f0??? ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/BBaONx9txD??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http:\/\/t.co\/ZoFWLdQXbe","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am following - you need to follow me for DM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I6EP18","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica shares rise on Q4 financial results - USA TODAY http:\/\/t.co\/lFS4PEFE6y","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Why do airlines change ticket prices in the middle of the day\n#annoyed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you tell me why flight 1542 from dfw to phl was Cancelled Flightled for tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i got a new reservation for tomorrow. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@Sb5551 Sounds like  @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue whatever your lil #mint heart desires! http:\/\/t.co\/WmX12F33ZC","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the refund request functionality on http:\/\/t.co\/5IMDckODfx is broken.i get a time out error.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir got it taken care of! thank you <3","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http:\/\/t.co\/Swb1gR57Cc","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken\/stolen since I couldn't carry them on plane or lock bag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why 730 and not 645 as scheduled?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue disappointed that my flight back to boston from PR was Cancelled Flightled,rebooked 4 the next day,delayed that one too, and no compensation","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways would it kill you to let me know how many minutes I might be on hold?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ready to go to Disneyworld!  For the @runDisney #PrincessHalf http:\/\/t.co\/sTQY9V8256","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm not sure why I expected anyone to be here http:\/\/t.co\/bnFlHPXtmw","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http:\/\/t.co\/AvbdstJUJS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http:\/\/t.co\/V8PVpHMtZc","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http:\/\/t.co\/bTb4awQtln","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Corporation Insider Trading Update - Rock Hill Daily http:\/\/t.co\/vvzkSMFKVw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AskPayPal So I contacted my bank. They took the money out today. I also contacted @USAirways they said my reservation is","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Why? ???? RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/I7Ut2ZvHCO","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks !!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather??\u0088\u00ef??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Whats up with flight 4464 Ft myers to milwaukee???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you think I haven't tried that multiple times?? The \"status\" of my bag is that it should've been here YESTERDAY. So disgusted.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir think you have great people working for you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight to RSW tonight -me &  twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY?? another empty offer for help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Boston gate C12","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes, it's a domestic flight. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no worries, your flight attendant took care of it.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the call hung up on me..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I was on a flight for tomorrow and my reservation is coming up.  Help me!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Mad love http:\/\/t.co\/4ojrSDWPkK NYC-","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's right- with an overnight Miami.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica any plans to start flying direct from DAL to LAS?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united +the plane.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thank you!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/CXTTxV2lMP?? ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir were you handing out tickets while I was sleep ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone.  phone is 30 minute wait.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will my known traveler no. transfer over from @AmericanAir ? when I check in at t-24 as an AA elite I can get choice seats?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways \nGood news, we got fixed.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica what is your policy on flying after surgery?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir  I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue got it wish they would communicate more w us","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100%  confirmed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight?  Called 1800IFlySWA, long long waits...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir great, thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I love the hipster innovation. You are a feel good brand.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we're glad to hear it. Out of curiosity, what causes such flight patterns?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what's the charge for oversize? Not overweight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my TSA precheck isn't showing up on my boarding pass for my flight tomorrow...help!? #USAirways #TSAPreCheck","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what you did was illegal and a breach of contract. I will be in touch but not through your \"customer feedback\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is  unreal!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks! Just DMed HN.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'd go to Australia to enjoy the land down under! Always been on my bucket list! #FlyingItForward","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir On flt 1627 from DFW to FAT on 2\/23 and it was 86'd. Can you rebook me on the 1359 flight tonight? Can't get through on phone.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir any delays on tonight's flight from DFW to SAT? I have family members on board.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you're really fudgin up with all these delays ??\u0098\u00a1 #justwantmybed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/jm4GeyXbY5?\u009dLOL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes yes yes,so glad to be headed home!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Counting on your flight 989 to get to DC!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue For one way, not letting me select TO city....strange...and now some fairs look \"normal\" ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir right on cue with the delays????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Would have had to fly real far south, huh? #WinterWeather #Brrr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hi guys, do you have a general enquires email address please? Thanks David.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/oUmC1LrXDN","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir safety back in Dallas!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that link is not helpful as it does not put me In touch with management","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways done it! Process initiated Saturday morning.  Can't get info with website issues & inadequate phone coverage.  How 2 get update??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you guys! You are the best! ???\u008c\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at  JetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united didn't realize my bag\/ contents were wet until I got to my hotel. Sent my suit\/shirts out to be dry cleaned. Mtgs start tomorrow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks so much. Can't wait to fly with you guys :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir done. I hope you can offer something.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http:\/\/t.co\/8WBzOrRn3C","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have not. There's no option for even getting a call back!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi have a question re future Flight Booking Problems. DUB-JAC 29\/9 JAC-LAX 8\/10 LAX-DUB 13\/10. I'm *G. What is checked bag allowance for JAC-LAX?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Dang, if only practice was an hour Late Flightr today...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir With snow\/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir but to make us tru to find space in other flights.  This customer service is as bad as @SpiritAirlines.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united She ???? won't ???? be ???? at ???? my ???? wedding ????. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue wondering if it's possible for my colleague and I to get on an earlier flight LAX>JFK tomorrow. Can you help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009d\u00a4\u00ef\u00b8\u008f\u00e2\u009d\u00a4\u00ef\u00b8\u008f\u00e2\u009d\u00a4\u00ef\u00b8\u008f\u00e2?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/UHUmAskLdv??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you've got to be kidding. Look at the pictures.  I'm hoping it's on the flight that just came in. The whole story is 2 much","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you know I love this airline, but why are my friends @MEGENTRIPODI @jordnnicole7 having such a problem retaining info they need","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir mission accomplished today, Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Sure.  Follow for a sec and I will.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yay for glitchy tracking system!  My bags made it to my destination and not Laguardia like the app said!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways suggest you failures make a HUGE donation to @the_USO  Charlotte, NC as THEY provided GREAT customer service today, unlike you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? ???\u008bI love the company!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  Yes I do bit you don't follow me so I can't DM you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united aisle please","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sure thing","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue someone should screen what you play on your flights. http:\/\/t.co\/tNY9uIpha5","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united follow me please this airline is beautifull ?\u0099\u00a5","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is 2513 and 1555 on time or Cancelled Flightled?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I can hardly believe it! Bundle up and stay warm! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Alternatives?  You have absolutely no respect for loyal customers.  8 years.  No more.  I'm done.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested.  Deal w this!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my email is my twitter handle followed by gmail ?\u0098\u00ba???\u008d\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir haha, thanks for the explanation","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways customer service at its best! Rachel S.  took great care of us at the PHX airport. http:\/\/t.co\/HG7vEqhGHy","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I would like to know what's going on before his current flight lands.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that wasn?\u0099t my Q but thanks. Wondering why you?\u0099re the only ones. I disguised yours to not call you out. ;) http:\/\/t.co\/uH6UwuOSC0","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sure. Fhk2te. Am scheduled to leave this weekend but need to push to October","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hi there, any rough idea of when January 2016 flights will be made available?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir first the pilot, then the catering...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please fix the very unproductive check in process at @DCA. 20 check in stations and 2 people working them. What a total mess!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46.  I said to lady, \"well, that system is about dead.\" She didn't understand","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http:\/\/t.co\/j0mhMkDiVl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue huge fan of great brands and people doing great things?? you guys rock happy to share the love!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #oaaret is our flight Cancelled Flightled?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/LSYbgLF59j?? let's keep it professional","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I will thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"??\u0092\u00af??\u0092\u00af??\u0092\u00af RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/SrM13qbRZD","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you take care @Cowboycerrone please.  Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #Unbelievable that for 2 consecutive days I can't get through to a person.  On hold over 2 hours and still going","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DM sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @hanneslohmann cool","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life  http:\/\/t.co\/sbEhi46bMk","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue two rows","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it's only because I'm wearing #TrueBlueColors!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/4LlWi5oxvO?? lmfaooooo hook me up with a flight!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Using JetBlue miles?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 4 hour delay in ATL due to \"air traffic control\"....love missing an entire day of my vacation #unhappycustomer #mytimeismoney","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 10+ people pre boarded\nOnly 1 needed a wheel chair off the plane... Was NOT the case boarding","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united bummer but thank you for the quick response","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules.  help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http:\/\/t.co\/gKgKZLAwpR","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http:\/\/t.co\/rfXlV1kGDh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir boarding passes now compatible with #iPhone #Passbook \nhttp:\/\/t.co\/1ESmMnIZEk","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united WHy is my KTN not showing on my boarding?  Why is TSA pre-check not applying to my boarding pass?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you guys rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/kVXs1lCqLp?? @alynewton new fav airline","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http:\/\/t.co\/DTHEyOFXrB","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Using JetBlue air miles?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue doesn't help if I have to fly on specific days","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine \ngreat news.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I?\u0099ve been on the line waiting for 40 minutes again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks!! We will see what happens!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sign me up!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue i am here - what is your resolution?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.?? Me and JetBlue are #BFF ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks, I will!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 3rd connecting flight delayed but still cannot make it & still unable to speak to a real person","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways AA Gate Supervisor emplid 600117 allowed flight AA67 to leave JFK to SJ on 20feb15 w\/o 8 customers that made final boarding call.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir If you are sorry, answer my claims (AA Ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using \"weather\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we are delayed, until he arrives","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. \u00e2\u00ad\u0090\u00ef?\u008f\u00e2?\u0090\u00ef?\u008f\u00e2?\u0090\u00ef?\u008f\u00e2?\u0090\u00ef?\u008f\u00e2?\u0090\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you for the JetBlue Credit. Nice save :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Today is going to be the day, I can feel it!  Thank y'all for your support throughout! We're coming home Nashville! #Octavia","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how are flights looking for tomorrow morning from #Nashville (BNA) to Fort Lauderdale (FLL) ?!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the delay is due to customer service for 20 people?  What about the DIS-SERVICE you provided for 100+?  #FlightFail #Hour20Delay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http:\/\/t.co\/JGdu5us8Dz","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united OK, thanks for the clarification.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me.","accepted":"negative","rejected":"neutral, positive"}