Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica If only you guys had flights from CMH.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united make sure you take care of @LSUsoftball team & @LSUQuinlanDuhon team. We are 16-0!!!!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica add DTW and I'm sold!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Why is your cover photo of TWA? Just wondering.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir any chance I can get tix for @VelourLive @Imaginedragons? I have been tweeting since January 26 about it #DestinationDragons

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive)

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@JetBlue Yesterday on my way from EWR to FLL just after take-off. :)
#wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks for the response. We are hopeful.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Will flights be leaving Dallas for LA on February 24th?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue loving the free #wifi and #legroom ??ï?? #SeattleBound

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @emxlyy "The wheel was broken when we got it. We swear."

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir the new logo is going to look amazing on the airplanes

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united sitting in the middle for the first time .. Hope it works out well

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@AmericanAir just disappointed with the Flight Booking Problems process and add?l fees to sit together on a more crowded flight. Not impressed so far :-/.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  They said it works 80-90% of the time, DFW security entrance C26. Before/after pre-check, whereas I paid for the service.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir -17mph winds and would do anything to be in Florida right now.. help a sister out!!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Black History Commercial is really sweet. Well done.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways sure, just DM'ed you.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  what is the status on flight#122 STL-AUS?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue When will you release November flights for Flight Booking Problems?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways well, depending on the policy will make the determination as to which airline is selected to travel.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united we are sitting on the runway for 2 hours! It is ridiculous!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you thank you!  I finally set up the jetblue app!  Yay!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ?ºï¸?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I will! Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through)  Appreciate it!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica @ladygaga @carrieunderwood  love all three but you really can't beat the classics!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue 1st flight of the morning, flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. #ItsCold

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @reccewife with the exception of everything you've asked for. Heh

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I need some help. My record locator is bringing up TWO different flights in your system. One op by AA & one from US Airways.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @suntoshi I still like you united airlines

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue great smooth flight too! ???ð???

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@USAirways us2118
My wife in Boston says no snow right now.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what am I paying you $275 for?   Fly the damn plane!  Not one announcement from the crew.  Let me know how you wanna refund me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us).  Help...

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir hi how are you

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united The only thing you fella have done right today is get me to the pacific time zone.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica your inflight team makes the experience #amazing!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue knew that ... has to be done at the Gate correct? If so what time does gate open

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir any deals to orlando in April/may??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united got it, look forward to hearing from you soon

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir landing early morning @BWI_Airport after snowfall. http://t.co/apRZsPxigE

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united They held the plane! Made it!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @FortuneMagazine friendliest employees

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Direct Messaged you, didn't hear anything back

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue sure thing!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Got it, thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I don't think I'll be testing those waters out on my own dime again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir would also like say kind move on adding the points !

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I was returning from @FoodNetwork #SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir My friend needs some help on her flt (she's not on Twiiter), can I DM you her info?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@JetBlue
But if customer service ment anything to you.... you would try. Quoting policy is never effective customer service.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Oh no! I thought it did. :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP?? Done!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you so much. How will you be able to contact me?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can we get an explanation on why UA978 from SÃ£o Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I'd love to take my seat, but it appears as though someone already has.  #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thank you for your excellent customer service - resolved issue quickly.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united missed it.  Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I've never met my favorite band and it would be sooo amazing to win destination dragons.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I?ll ride US for life

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @Imaginedragons when are we gonna know I have a math test tomoro and I can't concentrate???? #DestinationDragons

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Denver-Boston 2/10 flight 994  and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue and stranded passengers aren't being helped to get another flight?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue when will you release flights for February 2016?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I?m getting an ?it depends?? vibe. Fair enough!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir why must the 4:45pm nonstop BOS-BNA flight stop running after August 7???

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I would.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks great recap. I wouldn't have been able to sleep!  I was nervous the bad guy was getting away. ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir   Thanks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Does your home airport not count in the badge system? My TB account says 2 flights but I've taken 3 this year.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United, #deaffriendly? Getting there. Read your review on http://t.co/2Brt0aTHaU: http://t.co/WzNp5q1M0H

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways It's a debit card, but I am a Dividend member.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @jetblue We'd love to help Shanese Bryant-Melton, a hard-working grandmother from DC, go to Miami. It's on her bucket list. #flyitforward

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica @SSal thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue but thank you! Love, an anxious flyer.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica love you guys, but pls get some direct routes LAS to AUS!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways I don't think the US site allows that (unlike http://t.co/etfjqIwUvt). Can I use a US credit if I held on http://t.co/etfjqIwUvt?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Understood and thanks! I should have tried reaching out sooner.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Fantastic! Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir today, after 6 yrs., no longer my preferred airline.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thanks :-) Good to be back safely. See you again soon!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @martysg Spoke to Corp. Customer Support already.  Shame.  Probably a reasonable and cheaper resolution to be had.  Regards

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@AmericanAir @barrettkarabis what a joke you can mail
The receipt !! Yet. We can't mail
Them
A payment and fly before hand right

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue okie doke! Knowing you, you will fix this ;)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using.
http://t.co/3fq3XElbOn

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united. You guys made my day. Treated me well. Thank you!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Out of curiosity, when a flight is arranged, are pilots notified? There are a lot of "pilots haven't arrived yet" announcements.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways ok thank you! Very helpful! This is why you're my favorite airline!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/ltwhmOL1Dr

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united i'm glad u can solve the prob. But my experience remains - will not fly again on #United

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir shhhh i don't want something else to steal our deal????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir been with US Airways since 03,  back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Frontier is currently offering their weather exceptions for this weekend. When is United?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir These are some awesome photos. Thanks for sharing! ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways OK she is worried that something is wrong with the flight - #1870 - and should she consider flying earlier

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Is there lack of communication/competition between the American and the Air by any chance?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue we don't need anybody else!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue wow you guys answer people wow you care I love jet blue

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is the worst airline in the world.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 12 calls in the span of two days........none of which available to speak to someone.  You are un F-in believable.  worst ever

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks! Calling right now!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir finally made it to chicago - 13 hours Late Flight.  Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir booked our flights this morning. Can't wait to move about the country.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: I appreciate the reply. RT @SouthwestAir: @luxclark We?re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir What happens when you combine Top Chef & the beauty of San Miguel de Allende. My Late Flightst food blog.  http://t.co/7t1rDRCRe6

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways Why are we waiting 40 min so far for our luggage??? #wannagohome

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue definitely!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/we7Pf5Ll1Y?? lol!!!!!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways will I get the full amount credited to my account for US Airways credit?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 50 minute wait...still at the gate with a broken jetway. Might miss connection

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks for the info and the quick response!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united perfect! Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I take it as a compliment that I was mistaken several times as a member of your staff on my flight... time to remove my scarf :)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir companion pass please!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue update on Flight 462 would be appreciated when you have time, thanks

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Thanks for showing interest...3880 to Greenville, SC.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I would but you need to follow me first ;-)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you are one great airline ?¤ï¸?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue me again :) you don't have ABC on Inflight TV, do you? (If so, what channel? #SharkTank is on!)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Sorry for unfollowing, @JetBlue

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/o5sifHp4RT

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you need this song for your next commercial!  https://t.co/jU9rHZ4RQc. #SWA #love

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir sign me up!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united Is there a way to get  a copy of Feb's edition of Hemisphere
magazine with out flying?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/BBM6PAbORt?? <<Now THAT is fuckin funny. ????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways Trying to go Nashville to London and just have no idea when would be a good time to fly out of Nashville right now. @AmericanAir

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united  of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue good luck. Thanks.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I have the DM from @SouthwestVerity if needed

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue no one yet but some, fl 8162

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY?? ???ð???

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue dispatcher keeps yelling and hung up on me!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir done

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united i DMed you the details

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways beware,  Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English).

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united in fact he received my boarding pass

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes was trying to upgrade my seat. Now there are no available spots

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too ??????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue HE is a lap infant (4 mons old)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways luggage and contents destroyed both on outbound trip last week&inbound lastnight in philadelphia #Careless

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thank you, you too!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue unfortunately no, but hoping I can catch one sometime in the near future!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I went from Sacramento to Minneapolis at the end of October 2014 in business class.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united shes been rescheduled for today, but with the frigid cold, being a possible reason for "maintenance" it could be the same issue 2day

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue  FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting  @AmericanAir  to speak to a human at customer service

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways seriously!!!  Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Also, will Southwest have any other specials like the one they are running now?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways yes I did thank you! They did a great job turning the flight in jan !

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica #thankyou the DAL-AUS route makes my day!!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir made it!  Thanks AA!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Did you find out where it is? Thanks

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue when are you going to get wifi on your planes?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http://t.co/FRd0cAy6DA

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Even 5 years after the earthquake...Haiti still needs helps in rebuilding #flyingitforward

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue OK, thank you.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thank you for refunding my bag fee.  I look forward to its return today I hope.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Why have airlines always told us they can't open a cabin door once it has been closed?  This plane has done it 3 times tonight.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @americanair why am I not being given a callback option??! Why has this service been turned off?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Welllllll.... RT @JetBlue: Our fleet's on fleek. http://t.co/dHHomG2kiX

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways we were moved to a delta direct. Thank you for the accommodations!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle.  But for real, you should fire @Kristi_Capel

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways #695 might have been Cancelled Flighted? mechanical issue. 6 hours Late Flightr 100 people still waiting and Zero information. Please send help.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today.  Almost there!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir hi guys, do you have a general enquires email address please? Thanks David.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Thank you for the follow

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I am a comedian and I promise I will make fun of you on stage tonight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you guys are gay

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight 1491...plane from SFO to DEN is basically on time.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what do I do if something is missing from my checked baggage?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir when will you be accepting reservations past August 7?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir So far so good! http://t.co/16c9ex79Rk

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Ahhhh! Sorry, just followed.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I just sent a long note with some suggestions. Thanks for getting back to me.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways  my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now.  Taking way too long http://t.co/NeHnsDCkTY

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thx, just sent the DM

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @virginamerica Well, I didn't?¦but NOW I DO! :-D

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue hey JetBlue.  Still waiting to hear where you lost my 9'8" surfboard between JFK and BQN airports.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is there a referral program for the Milageplus explorer card?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir do you guys have another flight for today that you can book me on from laguardia to louisville ky?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood ???ð???

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Can you provide guidance on how I should work with them to resolve the issue

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at
@VelourLive here in Utah I would love to go I am available! :)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: *On the brink of bankruptcy. ?@JetBlue: Our fleet's on fleek. http://t.co/01ldxn3QqQ??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first.  Will I get stuck in Nashville?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united happens every time in and out of Newark.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways will all flights out of DFW be Cancelled Flightled today?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I'll see you on board again soon!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned "confirmed" certificates?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue window exits give it away.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united on final. Pls don't let my connection leave!!!
Conf# NPBHD0 http://t.co/eWXwXiDTfX

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir boarding in 2mins YAY!!!!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Can you respond to my DM?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.?? Confirmation code?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you bet:)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'll let you know week after next when I do another coast-coast RT again.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir #AATeam thanks for working in very rigorous weather conditions for all

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir no I will be calling corporate!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @DAI_President Good luck at DFW this evening AA!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca  easier

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir   What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  when is the next flight with free cocktails ?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united that's the reply? Lol hoping that at least the new plane was maintained before the flight. ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: 1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you guys operate a world class company and for that I thank you

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Karen Riedel is a rock star employee and a miracle worker.  I really appreciated her help this morning!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways How will I change it?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united its available online I just can't figure out how to do it to guarantee same flight

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue ok thanks. Safety first.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways customer service at its finest

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: BLOCK ME BIKE RT @JetBlue: Our fleet's on fleek. http://t.co/2z3hGqPRSG

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https://t.co/3QYEzHjGsb #brandmance

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways why aren't you updating flight status/delays?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you.
#onechildfourbags

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue hope so! looks nice and warm in San Juan ??´

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: But I don't see AA @united

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/RkwugmanM9?? lmao you know a white person said this

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I believe you have to follow me in order for me send you a DM

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you guys are awesome! Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S.  I would like to change departing airport

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir change your hold music, going on hour 3 and i'm about to loose it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Domestic.  To be clear -- I do not have to sit in (your lovely) terminal, just need to be there 1 hour prior to boarding?  Thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I need a receipt for a flight change. Can you send one?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I already follow you and can't DM because u need to follow me back

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Not trying to make you look bad, on your website it says: "Due to weather in the Charleston, NC" Its actually in SC, not NC

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Joanna did a WONDERFUL job!  Thank her for me?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united your service need work - check out this Bush airport "customer service line" last nt #unitedagainstunited http://t.co/g00sAozgtv

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways any idea when flight 703 to Miami will leave for a second time?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united of course I need help.  I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways very embarrassing.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair has 22 employees on Social Care Team, 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. #RaganDisney

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you guys are killing me. http://t.co/22iPGeIcSm

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue OK cool.  I need to listen to some Dre and Snoop en route to LA.  That would have been a shame.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you're my early frontrunner for best airline! #oscars2016

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways My booked seat ended up being the last row which was labeled "do no occupy" had to play musical chairs for 30 mins. Unacceptable

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you :-)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Southwest is definitely my favorite airline to fly! :D

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Where are my bags!!!  They weren't in LAX like your promised.  9 out of 10 things today were a mess today because of you.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways you made us miss our flight, first class now I can't even enter the admirals club.  Not happy  dm me to fix this.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir any spare tickets for Vegas? Would be forever grateful! #DestinationDragons

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @Jetblue  I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 4473.  She just called to say it's a runway clearing problem of all things.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class, I booked the regular ticket

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks for getting me home from Denver tonight despite the snow!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir wow that's helpful.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united accordingly? U dont respond at all

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I sent in my feedback.  Thank you.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Can you help with a seat assignment?  5 people flight 694, PHX to HNL, seats are split up.  Anything you can do will be great.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways should, but didn?t.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: chair #selfie "@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams  Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @dfwairport you 2 together are the best part of flying!

Rejected response: neutral, negative