Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I've been trying for 4 hours to get hold of someone.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am  stuck at the airport. Do you guys compensate for this?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@AmericanAir we are waiting flight 919 !
We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica what is your policy on flying after surgery?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me ???ð??ð??â?ï?â?ï?â?ï??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  I heard a rumor flight 898 was Cancelled Flightled.  Is this true?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Also, will Southwest have any other specials like the one they are running now?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks! Makes sense. Just annoying that it can't be determined better.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @satesq theres only one flt PHL-CRW per day.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I'd like to spread my grandpa's ashes in Naples, Italy he lived in the 50's while serving his 30+ yrs in the @USNavy #FlyItForward

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: LMAO Y'ALL ?@JetBlue: Our fleet's on fleek. http://t.co/LQjT2jvOYS??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue You respond to complaints about cultural appropriation with more of it!?  You're  now below Spirit Airlines on my fly list.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @ALfamilyoffour maybe if there was anyone answering the phone they would. "Please call back Late Flightr".For 18 hours? Not good enough

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir when will the merging of miles between you and @USAirways be complete? Wasn't it this month?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Why is the site down?  When will it be back up?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue okie doke! Knowing you, you will fix this ;)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united we needed them here asap. Will they make it on today's flight?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica got it. All set - Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: i wish i was flying @USAirways ... @JetBlue Cancelled Flightled our flights tomorrow and never notified us #FlyUS #Ripoff

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @FortuneMagazine. I'm flying on one right this minute

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I would like to send an email to Lost and Found at JetBlue JFK; I spoke to them this morning but cannot drive their today.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways transferred 4x pleeeeeeeease help!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir she doesn't have Twitter.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I just did, how can I DM? Do u have to also add me?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what is contact info to upgrade using advantage miles?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united that would be great - 1k us651621

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW?? smh yall expect me to trust a childish airline with my life? #Nah

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united  oh united, how much I despise thee!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united nope all set. Thx for checking.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy)

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united cannot direct message you you do not follow us. I want my luggage.  Please hep

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united plus what about food? And taxis?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san
Thanks a lot southwest!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @Imaginedragons any info on #DestinationDragons ?? me & @sammi_jon3s need to know..

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united nope.  no case id either time.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Plz consider customers you're losing to #AA for ??« the KC ??ï?? OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @roxydigital Good. I want extra peanuts on my flight then. lol. #JVMChat

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what would it cost

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I need to rebook and I cannot get an agent. Can you help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways You need to contact me ASAP. #Furious

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Now the next plane had a broken seat!  My row!  Another hour delay!  #mad

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united [checked in + boardingpass w/no checkin bagage] guess i'm all set. :-)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you guys are killing me. http://t.co/22iPGeIcSm

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!??ï?â?ï??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways me and my wife will be flying out of atlanta to vegas on March 7th since couldn't get any out of tricities here in Tn

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AskPayPal When will it be marked "completed". I'm scared I'm going to lose my reservation or my money is going to be refunded.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue okayyyy. But I had huge irons on way out. Promise no shenanigans?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue We already won the tickets but she's totally on a beach right now. #flightlanding #sunscreen #feelsgood http://t.co/5PvG2hJXKp

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united it was delivered! Thank you for making sure it arrived at my doorstep!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas "This feature is currently unavailable" appears ?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say "oh well"

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue well mine sure aren't anything to write home about!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue ready to go to Disneyworld!  For the @runDisney #PrincessHalf http://t.co/sTQY9V8256

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you are one great airline ?¤ï¸?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united or @flysaa has lost my baggage?? heard different things from different employees of @united. @flysaa has said nothing.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue are you going to be giving travel agent rates to those who hold an Iata card ???

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united we are sitting on the runway for 2 hours! It is ridiculous!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @Usairways need to learn operations. Sit a plane overnight at #gsp, and not realize there's a mech problem. Then delay flight 3 1/2 hours!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Handled. I found tkt on floor dropped by someone. No way - I?m in wheelchair - to get to podium.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir fight got Cancelled Flighted can u help me rebook a flight?  Call center is too busy to answer calls or even put me on hold #yuck

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I do follow you!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united that's fine. I'll take them.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir haha...yeah i did, just making a joke

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir No worries at all. Y?all have a good one!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'll have to drop by next time I visit!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united playing hide and seek with the gate. "We can't find it, it should only be a few more minutes."

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways can't get back lost time

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united whom can I call to discuss - as I was told that united has no phone contact with passengers  - this is absurd...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/mFSsh2UHUe?? LMFAO!!!!!!!!!!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir how do I get a companion pass

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united get a clue. I am a 1K/2mm miler and that is the response you give?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Sadly your words don't represent your company's actions. Talk is cheap.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue mechanical failure isn't Boston' fault.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation.  When is it going to be done?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what is policy on changing flight to different dates once your flight has been delayed?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united so sorry. I ended up on US Air flight. Thank you though for getting back to me:)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir - 800 is not int'l friendly

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united so going forward, I shouldn't be Flight Booking Problems Star Alliance flights through the United App?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @Imaginedragons  Did they pick someone for Destination Dragons?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united well perhaps you could highlight where that is stated.  We travel between Canada & USA on United with only Nexus

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @caterobbie if that link worked most of us could take care of ourselves  please contact your tech people to get that working

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/HEpkNpuzwU

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks! Have a good Sunday.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways hi there I am flying MYR-CLT-ORD tomorrow is weather looking ok or problematic?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united so, I made it all the way to the airport, and they say they won?t fix the handle. I showed you this problem, and you said to go???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir How is hanging up on customers because of "high volume" customer service? Tried to resolve via DM-still waiting.So bad. #aafail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir JH thank you. I finally got through the second time.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I have many allergies and want to know if I can bring an 8oz. bottle of Benadryl on the flight along with my 2 epipens?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight.  Completely dissatisfied with @USAirways

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united he is so excellent and so reliable :) #happycustomer

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir can u help rebook passenger via Twitter/DM.  Been on hold for 1.5 hours. Thanks!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica check out new music http://t.co/maRcnOCWzn

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks so much for your condolences and quick response. It is very much appreciated

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir BTW, not a weather delay. We've had beautiful weather in Sunny California. #nolove #noexcuses #cali http://t.co/kumtbgER03

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue just lost very loyal customers who use them 4-10 times a year.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I sent you a DM, can you please help.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I just want to find my bag so I won't have to go through the hassle of trying to claim what was in my suitcase #usairwaysfail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways I don't think the US site allows that (unlike http://t.co/etfjqIwUvt). Can I use a US credit if I held on http://t.co/etfjqIwUvt?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir my flight 1337 is Cancelled Flightled.  Can you let me know what my new flight info is?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united makes total sense, except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes please! Trying to get to POP- in Newark now....

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir probably had money on @BensonHenderson they said to hell with @Cowboycerrone lol

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united will do. Just need to get CVG.... and my bag too. Thanks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
?@united: @ItsAaronChriz Sorry to hear about your flight. Do you need help reFlight Booking Problems???

????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways TYVM USAir, Happy Night@ <3

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Our flight was Cancelled Flightled & chaos abounds. I am in good humour. Please give me free everything to appease me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir yes....twice...for two different flights and occasions

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue will you please start offering more routes out of @triflight to more locations

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue they absolutely guaranteed us we would sit with our kids. Your "terms" response is insulting.  #jetblue

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no  Wifi, no personal entertainment. TORTURE

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ?¤?¤

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir 2hrs Late Flightr finally taking off???ð??ð???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @staralliance the B gates are very far though

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 4369. about 4 flights all using same gate w/buses to the planes.  Awful boarding process. Hour and a half Late Flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue  no ... I am guessing I have to call someone

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flying w/ infant for the 1st time, can I bring a canister of powder formula for a carry on and/or use my plastic formula divider?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @ZKatcher @bretharold does it look like to we talked to customer service? http://t.co/vYUAnh4Iqr

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I may not hit any new status this year, but I?ve flown several times this year and have tried to book with y?all every time!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united now I'll probably miss my next connection!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United are you able to see if there are seats open on another flight??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: FYI, @JetBlue: The last email response - "we undrstnd this wasnt best 4 you" -but hope 2 wlcm u back onbrd N the future...   nice touch. lol

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I had to travel to Savannah, GA, once again, on an airline I don't "Luv". When r u going to fly me to Savannah? Pleeeease!!!!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @ProfessorpaUL15 Always happy to help!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks for the quick response! Fingers crossed the plane gets here then

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thank you :-)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united did I win :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways it takes a month?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Oh yeah? RT @JetBlue: Our fleet's on fleek. http://t.co/FTv2NWWQF1??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united really needs to start upgrading their planes. No TVs & then the "inflight wifi" is currently unavailable #UnitedAirlines

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Yes, myself and about 200 other people also.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Tomorrow wouldn?t have been soon enough! Thank you for the info!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica you guys are perfect as always! <3 #WeRVirgin

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @americanair the best is your 800 message saying to use website and your website is saying you need to call.  If you don't answer, #hardtodo

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue, I normally ?¤ï¸? you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir what name and department does it come under? Thanks

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh]

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Two delayed flights in a row. Neither one of them explained

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir yes yes yes,so glad to be headed home!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I can hardly believe it! Bundle up and stay warm! ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  I got rebooked for tomorrow

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thank you, will do

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir stop ur bs promos of ??ï?anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir upgraded to 1st class. Inquired about red wine.  "Sauvignon blanc & I can't pronounce the other one."  Couldn't describe...

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science  #ANAmarketers

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Eh, it happens. I think I'll survive. ???? Thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Yes thank you. Appreciate u checking...

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I did not! She's a woman who's a lead, she was working at gate c26.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song "I'm Blue" while flying on JetBlue.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flights taking off from IAD this afternoon?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you bet:)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir All good... beers and #oscars2015 ar #DIA

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Can you provide me with info about checking strollers and car seats?  Costs?  Restrictions?  Need to bring 2 seats 1 stroller.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thnx!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: JetBlue reading the NYTimes. ?@JetBlue: Our fleet's on fleek. http://t.co/lvIrTDtqly??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - thanks however I feel like the system has failed me -- what is the solution?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Flight 1133 (N353JB) "Blue La La" departs @mco enroute to San Juan International Airport http://t.co/SWZm2fX3nu

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united done as requested.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I've been trying to change frm AA 2401 to LAX at 6:50am MONDAY morning then AA 2586 from LAX to FAT to flight AA 1359?#helpAA

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue unveils new 'Bluemanity' livery - USA TODAY http://t.co/ueGgKN79zA

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight.  # fire the software programmers

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue my butt hurts.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.??¡

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Good evening, UA. Can you assist with an issue via DM?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways and that you can choose the same seat for free after clicking 100 buttons.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united sitting in a plane with no pilot.  Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir now a delay to the rebooked flight?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flight today Cancelled Flighted  in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thank you

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, "NO."

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue no baggage crew update!  Your staff is incompetent with no answers after 2 hours....

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Can you tell me Jet Airways award availability?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Lovely! RT @JetBlue: Our fleet?s on fleek. http://t.co/Hi6Fl1AX9E

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united okay. Thanks.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin ???ð???

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6)

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue what's the delay if the system isn't down?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @travisamex please please American call me so I can rebook ticket .

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Y U NO LET ME OUT AND MAKE FUN SIZE COOKIES #stuckonaplane #sos #babyfood

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways never flying #USAirways again. Horrible experience, terrible customer service.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir can you guys help me please?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways I?m cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. #yousuck

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I did...#FlyFi worked well and was free aboard this flight

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it.  5 minutes.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you could train your flight attendants to have some manners and decency

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  Lilly M in SJU check in is fabulous!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thx off the response, finally got through the 45 min wait and talked to someone.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thank you.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united it should be free like other airlines! Again, it?s not 1997 anymore.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.?? sent

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill  Please contact her.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box.

Rejected response: neutral, positive