Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Useless response. I need a functioning wheelchair, not a customer care form to fill out.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for "A" boarding. Refused to honor it with rescheduled flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united my cats flight was delayed 1+hour  she will be arriving to Hawaii after 5 & I won't be able to pick her up until tomorrow ??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways seems to be the only airline without a dedicated line for status members

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir QSVGRU when would the next flight arrive?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..??¡...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united we have tried to change our flight THREE times on the phone and got disconnected each time.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I like " Follow @JetBlue "

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Hi again, any updates here?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir i forgot to put my tsa pre number in before I checked in. It is now in my profile but will it be on my boarding pass in the am

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes please. Going to drive the 6 hours.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir long mait. Repair wait at gate - Capt Said "paperwork formality"- forced to check bag rudely-returning CC reader doesn't work

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united we got it, thanks.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir not letting me DM. # is FSZ4YO

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thank you!!!! I will be there to pick her up on time.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice.  #happy #customer

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads / snow

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  My tweet gets me a response to email dmsc@usairways.com

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you.. Appreciate the response

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you thank you!  I finally set up the jetblue app!  Yay!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united assume those benefits only apply to my own reservation. Any way my partner (on diff res) can use them? Can we combine res?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue the whole plane. Flight 561 from LGA to PBI http://t.co/4Ktk2hsmGy

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir  we are on us/aa flight 4443.We  arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue We're flight 1472 FFL to LGA. Scheduled departure 8:15p.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways ... I f@$%ing hate you.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http://t.co/SSUVWwkyHH

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united captain "we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir I was meant to fly on Sat, you just made it Tues, I can't afford to stay in a hotel for another TWO nights!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 740pm wheels up to be exact.  I'm sending a DM.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@USAirways: @hegshmeg O?? thank you for that elaborate response

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue what's a good address to send feedback over email?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ??©??©??©?@JetBlue: Our fleet's on fleek. http://t.co/BBHTlZgH2C??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue  thanks for response! Crew has been VERY patient with us, but they are also frustrated. Wouldn't be so bad but airport is closed!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir keep up the good work.  Got me to my destination safe and on time today

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you are doing a horrible job at JFK...you need to rethink how you put these routes together. Unprofessional

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I just got hanged up on trying to get to an agent. Can you help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you service agents at MCO are great, but their are not enough of them working right now!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united, and now while waiting for new pilot the door on plane BROKE. why am I global services status  on an airline that's unsafe? STUNNING

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Need your help. I'm moving to DC & I want to book a one way fare on your website. It won't seem to let me. Am I missing something?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways announced that people going to FL via Charlotte would have to go to a different plane & gate, but it was a 'direct flight' #logic

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I need assistance with pulling your agents' heads out of their asses

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways how do I reserve my seat on the AA flight I transfer to from ORD to EVV?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue excited for my first flight w/ you today! It's delayed though- can you give me the 411? Flight number 989 from Boston to DC

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united UA1534 has now had 11 different departure times. Wtf. Make up your mind.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united unsmiling rep. told us hotel shuttle comes "like every 15 minutes." Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Your app and website are trash AF.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir don't see response!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment.  Super nice agent at gate C4 ORD

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @jsumiyasu I am thankful to the  United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united crashed trying to check in.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim  #inefficient

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is a money sucking airline with terrible terrible customer service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Flight 280

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I need to speak to a REAL PERSON. My flight was Cancelled Flightled with no explanation, and I've been on hold for more than 3 hours.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways the. Worst. Ever. #dca #customerservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united give me an email address and I'll send the actually screen shot to you.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue hi friend! Question for you when you have a moment.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thanks :-) Good to be back safely. See you again soon!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @delta lost my luggage from ATL to  hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united appreciate the sentiment and you were able to get me off the ground;still missed connection

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Yes!! Thanks so much!!! ???â?@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I got it added thank you! :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir It's been 3 weeks and no reply from customer relations yet.  Running out of time, please help.  request: 1-2888155964    thanks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united patiently drinking and tweeting about my experience

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Still on hold. Way to suck.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways we're glad to hear it. Out of curiosity, what causes such flight patterns?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. ??¡??¡??¡??¡??¤??¤??¤

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways on Sunday! Can't wait! See you then

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir When do you all expect to open the reservation through November?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @USAirways She's on Manch to Charlotte Fl 4628 Told her she could get on a 4pm flight to West Palm Beach. Nothing earlier?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united DM sent.  Thanks.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Thanks, @chasefoster. Was just about to book a flight to UK using @AmericanAir, but after reading this exchange, there's no way. I've sent

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Looking forward to using Passbook when I fly  @SouthwestAir in a few weeks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @karajusto SWA is willing to follow up. FINALLY.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways needs to hire more people http://t.co/3LPVFhKy2F

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Headphone jack not working on my flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued)

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir did I mention I'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united a plane took our gate and now we're just waiting in a lot at DIA

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight #1051 on 2/23. Thx

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - handed a slip of paper,&said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what is this subtlety gate changes? Are you kidding with me?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I will give it a couple more weeks. Thank you.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Why even ask me to DM you and offer help if you "can't do anything" @united #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Do y'all know when the new routes from HOU to Aruba & Puerto Vallarta will be available?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is unfriendly screw family, that hates kids and moms. now waiting on  UA871... pray its better FYVRFN ..due to agent error and tickt

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else ??©??«??¢

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Is your refund system down?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Do you have a phone Nbr for Refund Dept ?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I did

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is the worst http://t.co/27aitZl6nd

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  Three months and my miles haven't been credited.  No one is going to read the email I sent.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir a confirmed flight. I'm so done! Thanks for nothing!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways yay for glitchy tracking system!  My bags made it to my destination and not Laguardia like the app said!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I've been waiting on my bag in IAH for 45mins.  They're only 4 freaking people on that flight waiting for bags.  Fix this!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @americanair Yes to the iOS. I'm running iOS 8.1.3

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@SouthwestAir Open more kiosks at
Austin-Bergstrom. Three lanes to service a line of 50 people? Really?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united worked out after all. Thanks for your immediate reply!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir TY for your consideration!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways why I can't book a flight to PRN through your website?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united i need help but in spanish

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir could I get a phone call from a customer service rep to get the issue resolved?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir please help us get home tomorrow!!!!!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir are you guys intentionally trying to lose customers and money?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue we don't need anybody else!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united More concerned that you close a club I paid alot for at 10.  Last flight 11:15p.  The construction going on is very inconvenient.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united my baggage is in shannon now so never mind u can work on giving me some $$$ back now

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir this receipt doesn't show the evoucher value nor does it mention having used an evoucher

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew?  Are you shitting me?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to "listen to the intercom better".

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir awesome. thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no they were to busy taking to each other and I needed to get to an audition.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue glad you like it. Feel free to steal it.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Fantastic! Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways please please please let my plane back to the gate so I can get off as I will miss connection due to CLT closing. 2034

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Can I do the same thing as changing a ticket by Cancelled Flighting my current ticket & buying a replacement online?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir sure. Fhk2te. Am scheduled to leave this weekend but need to push to October

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I've called to resolve my dividend miles issue for a week to no avail.  Please advise ASAP.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Longing to look into the blue eyes. #firstlove

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir done

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united DM sent as requested. Make sure you follow back so you can DM me back. Thanks

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???ð??ð??â?ï?â?ï?â?ï?ð??ð??ð???

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Hey Jetblue, you Cancelled Flightled our flight from ST Maarten to JFK.  Stranded my family in the baggage area and lost my daughters luggage

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue "Do what you love and you'll never work a day in your life." ????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways always letting me down. ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Awesome staff at the  check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways any idea when flight 703 to Miami will leave for a second time?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @Jetblue first airline to use #applepay in flight #airlines

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir how hard is it to have catering ready to go?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Spend 1 HOUR on hold with @USAirways .

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Tried...considerable confusion...no announcement...no sign updates

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I would be on my way but   wether has delayed yet again.. Love the Charlotte ice storm!!  Good luck with mad customers

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga.  Not good

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united we have been told that it's lost...you guys don't know where it is

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help & compassion goes a long way.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@usairways If I could/wanted to call I wouldn't use the internet to make a reservation.

Site won't work on Chrome, on several computers.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I lost my luggage. My birthday wish is to find my luggage.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people!  #letsgo

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir and @CVGairport get it together, perfect combination for delays and Cancelled Flightlations

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying.  Supvrs at iah extremely rude. #poorservice #travel

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue this makes me happy. I hope these aren't empty promises.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir no worries you're swamped I know just dmd back THANK U

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 2 months and still no exec platinum member cards. What gives?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ???? "@JetBlue: Our fleet's on fleek. http://t.co/K66SRFnw77??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Dumps Amex - Nassau News Live http://t.co/DZg99JFIiK

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways "Owen F" at DCA Gate 42: #rude.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Pick

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ^CB how do you know? @SouthwestAir

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways US airways csr at Phoenix airport fixed the problem

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue that wasn't delayed or cabcelled

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir will do! #heart #flying

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Yessir RT ?@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Haha. I figured that. I was meaning there's no return flights out of Charlotte. It's like N/A for a week plus

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united i booked lh via ua.  However at gate they rebooked me to a Late Flightr lh flight.  Now that flight didnt earn pqd for me.  How do i get it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways. wow, awful customer service.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I will not be flying you again

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir which one.?i have been booked on 6 different ones in the past 2 days

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue where exactly can I leave a note

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I saw ppl were winning tickets still, how do we win some?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways delays to the max

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I filled out the form but I haven?t received any sort of email confirmation that it?s been received. Is that normal?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can I get some luv with a fallow?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.?? Confirmation code?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica wow this just blew my mind

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate w/companies forU!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@SouthwestAir  I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united with about 25 people trying to get on flights

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for the offer, but I finally made it to my destination, albeit hours Late Flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thank you.....you do the same!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I fail to see how telling a caller that a bag may take "18 hours" to get from JFK to Brooklyn is "the best we can"

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica thanks! Y'all have some of the best customer service left in the industry.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir y airline I fly with, but haven't seen anything like this yet!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue when will the system be up and running?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united It appears there are six flights to Calgary tomorrow is this correct?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Bruh...real tweet from @JetBlue "Our fleet's on fleek. http://t.co/dqny4aKTg9"

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven?t gotten through.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir employees are racist!!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk?? http://t.co/TgSLjjN6g0

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.?? Stop sending generic responses

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue isn't this something YOU should do?!  Why should I tell your crew how to do their job?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks bae

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @nrosenb1 It's not allowing me to book available seats

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir been on hold for 1.5 hrs. What's up?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @AARP @JimCramer 75yo mom says, "Hire more staff to accommodate your audience" You could learn lots from her. She's off to FL

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I notice that there are separate buttons for "guitar" and actual "music" in this pic. Some bands should take note of this.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united If you consider 50 mins for bags @ 10:00pm on a Sunday night "as fast as they can", you should reconsider what you think that means.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir My GF lost the promise ring I gave her on flight 2707 2/21/2015 SFO>SNA. It's an infinity silver band ring. Please help!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir this has to be the absolute WORST EXPERIENCE EVER!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United Stars and Bars @iah #A320 @airlineguys @AirlineGeeks #avgeek http://t.co/mWSoGUC33p

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United  my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. #usairwaysfail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways that is certainly not the impression she's under.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no I did not make connection.  Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair Grand total from landing to getting bag: one hour. That's very sad.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir great job and great service in and out of SDF this weekend during the winter storm.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat??Unfortunately yes ??ï?â?ï?? #WereNotinCaliAnymore

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir How can you get your TSA traveler ID added to your boarding pass? Why would it not be included as TSA precheck? Flying tomorro

Rejected response: positive, negative