Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Please don't. RT ?@JetBlue: Our fleet's on fleek. http://t.co/gdzadXzBYA??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ??ï?ð?º

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80Â° in MoBay!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue are we scheduled to depart as scheduled?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue is yr site having trouble for mobile check in ?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs & then zip

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united so unhelpful... http://t.co/vBfIeo2qJC

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united are there any upgrades avail to get us all on the same flight

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir All pieces were found and safely delivered to our home this afternoon.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United Can you increase the legroom? : How airlines compare http://t.co/diUfep8n2q via @CNNMoney

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @martysg Spoke to Corp. Customer Support already.  Shame.  Probably a reasonable and cheaper resolution to be had.  Regards

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir there is two hour wait

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways on the phone now. looks like global

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I had booked online but unable to Cancelled Flight online. But finally got thru.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue all day

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at??³. @JetBlue need your help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Looks like they came through. Thanks again for the help.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@united call my work and tell them it's your fault I'm Late Flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir It's sad how I can't afford any long distance trips though. :/

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united that's what you have said for years, you are losing customers!!!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir can you help me with a reservation? cant get through on the phone

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united YOU GUYS ARE HORRIBLE.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir When is the last chance to win #DestinationDragon ???

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir our flight is delayed till tomorrow curse the weather

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I had one interview I was the last person what does that mean?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thank you :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Why do I have to pay $ 17 for wifi with an international business ticket?  #pennypincher

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir YOU FUCKING SUCK

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united or us air: http://t.co/Eis9hcNPrO

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Can You please help to save my daughters life @JetBlue for details Go here @Help_Lindsey

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir the folks at the Executive Platinum desk are great pros.  They understand my displeasure with change fees and switch to SW.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united really, fill out a form about my flight experience? I sent an email to the 1K email address.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue sounds fun! How does that work?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.
it's really the only bad thing about flying VA

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue yes! Announced we will take off. You're on it! Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir ???? you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Why close prechk at 8PM on a Sunday at JFK?  #annoying

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir DM the locator code, thanks.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks! http://t.co/pD7R1lL6Re

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/aJM3BhJVaa?? #foh

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you guys are awesome! Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flight 2008

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD.  #failed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united, I don't believe that you do.. http://t.co/7z3GqEBfK2

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 1k use to be special.  80 people in group one.   Why not board global AND 1k together? http://t.co/qd2lyUXAZg

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways a $100 @Samsonite - totaled. Not happy. Not at all.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  can you help me out?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@USAirways  Instead, the miles are credited to an account that i did not open
-- My request to merge the accounts is denied

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks for bringing my son home to me.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue ANYWHERE!! http://t.co/FeFHPmFPlE

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir So the upcoming RR changes/Deval is trying to tell me not to fly southwest anymore because i am loyal so far. i get it.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what's the charge for oversize? Not overweight

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir change your hold music, going on hour 3 and i'm about to loose it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways cust serv reps who are unable to change reservations in your system Check in unaware of Cancelled Flights that I got word on night before

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united smiling? NOT!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Still looking as we speak.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue is blaming @TSA for flight 584 luggage debacle!  #luggagegate

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir seriously, you treat your passengers like shit.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways yes.  Every one of these on every flight is like this.  There needs to be more Velcro or something

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir What is the best credit card to use/open to get miles with y'all?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP??. I get group 1&2. Just no reason on 3/5.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united
You really know how to piss people off. Your Farelock option is fake!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir depends on the terminal, what' the best option? Arrive C, depart A. Breakfast burrito is what I'm craving.. Any update on 1119?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir AA agent said I repeated myself when I was explaining. I told him "I understand English." His reply?"Our conversation is over."

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united ...and when that doesn't work...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago.  Sitting in airport, wondering#irritated

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint, but be honest.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours!  Get to CLT to horrid customer service!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  I have a flight 2/22 @930 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: There were plenty of empty seats in coach "@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f"

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I will tell marry a lamp if you give me tickets to the Vegas show please I am desperate

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue 290 to Boston

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flight 577  fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thank you for the confirmation.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: chair #selfie "@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams  Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @lopezlaymari what a patronizing response to a legitimate issue

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir wouldn't it be awesome for my first time flying to be #DestinationDragons?!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir. You neglected to mention the $200 fee per ticket.  I had a medical reason and still have had to jump thru hoops.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir need to Cancelled Flight a few more can you please check DM

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: We?re looking for our next #FlyingItForward flier from DC Tell us where you'd fly & why http://t.co/MCSI0dzpnz?? @geekandahalf

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United lounge @ #Heathrow Used by @AirNZUSA http://t.co/6hJucP694l

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thanks!  I made it ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - done :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united  @MrAndyEp like 2 weeks after my flight!?!? Creative!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways just hung up on me again.  Another waste of an hour of my time.  How am I supposed to book a one way award flight?  #badwebsite

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I would like to receive offers.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue should I expect delays at dca for 7am departure?  Going to Orlando on flight 723

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways you are cutting into my pregame time.  Go @KentuckyMBB !!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways so you're not honoring miles with @united that were traveled last year?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir just went to check into flight 24 hr advance, again husband and I are seated separately for 6hr flight! why does this happen??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 657. My daughter Candice and I are together with her baby.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir wow that's helpful.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united worst AIRLINE
BEWARE THEY DO NOT MAINTAIN THERE PLAIN
BEEN ON THE RUNWAY THE PAST 4 HOURS!!!/

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flight 1183 to Orlando.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir weren't too "sincere" when you Cancelled Flighted my flight and made me drive 17 hours to get home..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks for responding ... will do!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm.  Your employees need an attitude adjustment

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir trying to check in for flight. On line not working & agents too busy to take my call.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir good to know NOW!  Three sets of travelers in just 20 mins standing here waiting for mins to pass by.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Dear SWA, I fly you a lot.   Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min....

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you.
#onechildfourbags

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Can't bring up my reservation online using Flight Booking Problems code

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Free TV watching Daytona 500! #Boss http://t.co/SbGBN7oUXy

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir question all.  When will I receive my yearly bonus point accumulation? I think it's around now but not sure.  Thanks! :)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United give me a direct number I can call regarding my lost baggage immediately.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Your policy needs a serious revision for babies.  Fortunately I have choices and choose @Southwest from here on out.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Can i get a refund? I would like to book on a better airline.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue  will do.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united seriously. This is just complete bs.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways yep, check it and my gmail 'Promotions' folder regularly... :-(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Get me out of this 7 degree weather...here we go! #westpalmbeachbound  ???â?ï?ð?¸

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Learn how to give folks on multiple flights the same day boarding position at least if you can't give them  boarding passes.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Using JetBlue air miles?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Is there anyway to pay more to get priority boarding A 1-15?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue has the worst customer service out of any airline company. #dontflythem

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I've never met my favorite band and it would be sooo amazing to win destination dragons.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @love_dragonss LAUREN IM SCREAMING

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Seems very likely.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways an award travel ticket but cannot since it is under a different last name. I simply need to change it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue quick question, to pay for a second bag, do I have to do it online or can I do it at the airport?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I got an email asking me to checkin TMRW for a flight I meant to book for 3/19 - can someone please help! @WallStSlumLord @PKG49

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Easily the most ridiculous experience trying to spend money with your company.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @nanceebing 4 hour hold times at the moment...and counting. #disgrace

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight just Cancelled Flightled. This is ridiculous

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Yes. About an hour after landing.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir already shared with them. Nothing done!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime.  I guess we'll see.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue we are bringing 2 guitars. can we bring them as carry on?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I usually do-but I didn't make the Flight Booking Problems this time-that'll teach me! Yea I have that going for me at least haha

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I have a question about my interview process I had only one interview but was the last person is that good or bad

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways well, depending on the policy will make the determination as to which airline is selected to travel.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue my phone number when you have any news for me is (631)891-5722

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/IMVMpnQXAI

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Awesome! Thank you! ;)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Also, been on hold for 30 minutes with your "customer service" to find out when my new flight is scheduled bc your site SUCKS

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways My flight was delayed and rerouted, and not so much as a "sorry for your inconvenience" from the check-in agent? #notimpressed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @parryaftab done thnx

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can someone help me set up a callback today?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thank you. They are processing my refund.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed.  #expected better

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks I get that. It looks like all BWI-SJD services stops after Aug 7. Is that the case? I cant find one date with flights.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir change fee = same price of new ticket... Not logical

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you guys held our flight #330!  Thank you!!!  About to take off from MDW now to Oakland.  Thanks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir Just had to buy a "safety" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Gotcha... but "lessening the delay" ... that part's not happening, right?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue why won't the site let me book tickets for nov for jfk to kin?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways with chocoLate Flight please... i m melting http://t.co/jJdoSFYIBM

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir well you spelled my name wrong.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united "Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United"

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue early last month via Expedia-there's an extra middle name and initial attached to my last name

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir sorry so Late Flight, responded to your DM.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united stay warm - I will be passing through Chicago next week

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks for adding straight flights from Columbus to Oakland!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir spent $8 for the choppiest feed of "Whiplash" ever. #americanairlinesfail #iwantmymoneyback

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir here we go again #aa106 "Plane not ready". Are we going to find the crew run out of time again like last night #shortstaffed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways offloading the plane?!?!?! This is ridiculous!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Will do! Thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir sent

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain  it's no wonder you had to sell

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes of course I have.  Is this how you treat customer with no recourse?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http://t.co/qgtCao1J2U

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today.  Almost there!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir is Flight 3113 OMA>DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue it was at JFK airport right now

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue just mine sadly.. But yea the fly fi is awesome

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Got it.  I am following the United page.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I know that, thanks. Evaluate further ;-) ... -Chairman

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways you made us miss our flight, first class now I can't even enter the admirals club.  Not happy  dm me to fix this.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir - Reference number to this request: 1-3001408092

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Gary Kelly should be ashamed of himself running a corporation in this way

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways more than an hour holding to change a flight on the phone now.. What's up with that???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue woof.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united it's boarding time for ua3882 but no crewe

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways nothing important to do.  Why was I told to wait in the @AmericanAir line?  #patiencerunningout

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thank you so much!  I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Supposedly, they're out for delivery. I'll believe it when I see it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue planning on it!  Btw, excellent service and crew from DCA through SJU into SXM!!!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united accordingly? U dont respond at all

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I send you an urgent message via eservice@united.com.  BG0KWM   Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir get me outta here

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Thank you for the follow

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue don't know if u define that as a #ControllableIrregularity

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end?  Where is the LUV?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir WHERE IS MY BAG?!?!?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir DM Sent.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir These birds could fly to South America for example #Argentina

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AndrewFallis same here! On hold for an hour & then told @USAirways has done all it is willing to- which was apologize. #stillnotonmyflight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks for being entirely unhelpful and wasting hours of my time today

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united all good, didn't die or anything. As they say "you get what you pay for"!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united was that English? I'll DM though I don't think you'll make a plane appear.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue should I check in my awesome bag on my flight or carry it on... Decisions...

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http://t.co/fgJbex480D

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: #nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm asking if you can simplify the communications- thx

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir should get their shit together before they owe my $2,000 for my bag.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue yes, with about 20 minutes to spare.  FYI - your employees are amazing.  Keep up the good work!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I paid seat upgrade b4 the severe weather.  Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir ok thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united
Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! ???ð??ð???

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united this is for a check-in luggage. Employee told me not to include wheels in the dimensions.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir Total lack of cust. service for a mom flying solo w. baby. Will not be flying w. Am. Air again!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  how does one downgrade a flight?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: What can I say other than when it comes to my #BrandLoveAffair w/ @jetblue ur my #soulandinspiration https://t.co/IGkoGyWksr #umosaicmecrazy

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue big shoutout to the crews on 2017 Bos>jfk & 486 jfk>roc, & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice??âº

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united has an United flight ever been on time. #americanisbetter

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir we're all being told by emergency services to stay home for the next 24-48 hours.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you're good. Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AshleyKAtherton Over an hour on hold so far

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting.  Now day Late Flight. No apology or upgrade offer to LHR from ORD???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @annricord $856.81 the cost of one of the round trip tickets.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir ...2/2 doesn't help me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir freezing in the plane

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir what does a woman got to do to get a chance of a lifetime? ???? #DestinationDragons #imaginedragons #slaycancerwithdragons

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir American Airlines.

Rejected response: positive, negative