Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http://t.co/QxWW1p09a0

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours.  Got a call but was hung up on.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no wifi on flight ua688. SF to ORD. Really?  Wow

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir flight was Cancelled Flightled can you guys help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL  and PHL to Israel?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Literally all that says is "Case open"  What good is that to me?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I think I left my phone on my flight. Help!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@united You may "dislike delays" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir loving the boarding to go to Chicago #KeepItMovin'

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united  very disappointed by the service starting from gate operator at BOS , who was  rude in stopping a carry-on bag...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue we are delayed, until he arrives

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks! Will do

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united MIA-EWR #384 ???ð??ð??? excellent crew. EWR-IAD #3589 ??¡??¡??¡ No crew to load bags - waiting w/ door open freezing. 20 mins past departure.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue love it as always!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I didn't get a message from you. I'll resend numbers.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you might be the only airline not offering waivers...keep up the good fight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united good morning, any first class upgrades available for ua1619 Feb 25  rsw to ewr? I need 4 seats please

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is the worst

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue upset with the lack of communication we've received for our "on time" flight 1170 out of MCO

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/FVYzjLDTON?? ??¶??¶??¶??¶

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you! Excited to be working with you guys!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir why must the 4:45pm nonstop BOS-BNA flight stop running after August 7???

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir My bag was not shown LUV did not make it to PHL with me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can you help

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue You guys really suck! I just spent 40 minutes on the phone linking my credits to my account.  They are still NOT there! 1/2

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united customer service what's That???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - my son left his tablet on plane.  Am out of country and can not call easily.  Is there an email to contact?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what's going on with US Airways flight 805?   Why diverted to Charlotte?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways #686 is delayed due to tail winds and need to jump on #521 to SEA, leaving the same time this arrives. Is there a chance to hold?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir flight BA1551 departing tomorrow (wednesday) - not Cancelled Flightled but how can anyone make it to the airport in this weather?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I've been on hold for over 2 hours. Need to re-book a flight, please help.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Does the economy plus cabin also qualifies as a "premium" cabin?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united the child is two years old

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir following. Thank you.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Well, I try! See you soon!! @JayVig

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flt 912. Capt Herman is amazing! Came out before flight to play "ask the captain anything." Wonderful ambassador to the airline!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is probably the least satisfactory airline I've ever been on. Never fails to disappoint.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir rebooked into a different airport. Throwing a wrench into plans ???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue got it. thanks the quick reply.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I am following - you need to follow me for DM?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue have a cpap machine for sleep apnea. Is this OK to carry on if I also have a small bag for clothes?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir could u put one here in Baltimore? http://t.co/vLCI2KV1IP

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir kids on a mission trip from Lasalle stranded in orlando area,  they can't get back to Bos or PVD till WEDNESDAY?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thank you! Have a nice evening.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur/plane back!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir On hold with airline 45 min and counting. Service is terrible!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg?  What if I travel with 2 friends?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks...

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew,  7 hours from now, when the plane is already here.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Do you anticipate any Cancelled Flightlations for flights out of Nashville tomorrow? Thank you!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir  best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir -17mph winds and would do anything to be in Florida right now.. help a sister out!!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2)

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Yes ! :D (Y) From @therealaviation on Instagram :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue but by Cancelled Flighting my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united so who does handle bag issues? And why wouldn't you put me onto them in the first place?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Phone

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue whose performing at T5

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united whats UA 1205 lax - newark ??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested.  Deal w this!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica is your website ever coming back online?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for reminding me how much easier it is to fly Southwest!  Get more agents at sfo 25!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thank you.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a ?gay wedding?? #boycott

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways called 3x & it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Third flight in a row for my wife with her TV not working...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I was told a "return call" by a human

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Yes, they did. Must have fixed the broken ramp. Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir leave us stranded, send baggage with important medication to different city for 4days&apologise with a $50 voucher. appalling.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways no problem.  Things worked out at airport.   Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Surprised to go from 1K last year to nothing this year. What happened to the "soft landing" policy of no more than 1 level?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - I'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either ??¡

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thank you thank you thank you

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir any ways to get through the 50 minute wait to book a flight?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways i've been on hold for an hour trying to change my flight!!! COME ON

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@united I think not. I'm not flying you again, if I can help it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46.  I said to lady, "well, that system is about dead." She didn't understand

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways this is crazy. Haven't spoken to a human yet. There has to be a better way. http://t.co/mEOAlCIPdD

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you can 100% confirm that?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Resolved. Over hour of work on  ground & somehow the system reset itself during takeoff. I appreciate the quick response/service.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways still just sitting here. nobody has said anything. What's up?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it?s the ILS at CLL at fault, not the weather.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3)

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways your service in Philly is unacceptable. Look into better service??ï?? a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@JetBlue process begins 6:48

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I want to speak to a human being! !!  This is not an obscene request!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue what is the name of this tailfin? http://t.co/qxV45MV0Ug

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 2 hours now!  No I'm not patient.  Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled.  Now 5534 is on 1hr delay

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks, i made it.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir RDU flights expected to be ok this afternoon and tonight?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 62 inches !?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. #unhappycustomer

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir are there any flights from MSP to HRL in March? I'm looking at 3/19-3/23

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 2 hours on hold. Still no answer. Horrible.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@CatfoodBeerGlue you'll enjoy this.

?@JetBlue: Our fleet's on fleek. http://t.co/2thC9RKURT??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united just touched down in Miami - not too far off , Nicely done united ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways They were breathing very heavily. but were super helpful. Thank you.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @Gregm528 well there is certainly nothing happening "in front" of the scenes. #Noaccountability  #disappointing

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways, 1st a reaccommodation, now a delayed flight for this one.  & the Gate Agent still hasn't mumbled a word. Folks getting anxious.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Is it possible to change the FF number on a passenger on a Flight Booking Problems, it won't let me change it?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Bag policy says stroller OR car seat.  We need to bring 2 car seats and 1 stroller.  Should I just call for details?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways res went under her maiden name...married 50...no docs with maiden name.  Hence, problem.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Beautiful, thanks a ton!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways the call hung up on me..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you think I haven't tried that multiple times?? The "status" of my bag is that it should've been here YESTERDAY. So disgusted.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir wow! Some things are better forgotten!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Fortunately you have staff like Lynn S. and DeeDee who actually understand customer service and simply being NICE.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  - I had 20,748 miles in  my account and was informed I'd forfeit them bc of 33 months of inactivity - I

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I Cancelled Flighted my flight. I really don?t need this much trouble.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: YO! @InternJohnRadio @mrerickv  give @SouthwestAir their plane back.  They're mad & threatening to take away my Companion Pass. #Luv

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica you know it. Need it on my spotify stat #guiltypleasures

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir: why no charging station in SAN?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I dmed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir - Envoy Airlines is a disgrace to the AA family.  Nothing but delays and Cancelled Flightlations, week after week.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2/28, we?ll be tweeting from @AmericanAir.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways was rebooked but sucked big time. Crappy layover. Customer service very sub-par.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united go to hell

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Comenity Bank is a joke!  Please change.  Nothing but constant problems with this bank

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 4 different departure / arrival updates for UA304??? In 1hr. Please!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir On flt 1627 from DFW to FAT on 2/23 and it was 86'd. Can you rebook me on the 1359 flight tonight? Can't get through on phone.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir shhhh i don't want something else to steal our deal????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Exciting times ahead! ???ð???

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue sent

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United pre-dawn flight to #miami from #EWR. Annual #SOBEWFF trip. Now.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united, there is no good word for describing how angry and pissed off of a customer you have made me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@united: @LRuns4Cupcakes Please DM details, we'd like to help if you need assistance. ^KP?? @ClarkHoward #Another #Airlines #Issues

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways my phone has been on hold since midght  fkn 7 hrs of hold ?? Unacceptable!!!!!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Will you pick up your phone then?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir sent

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @Cayman_Islands  I know that bar :)  Wish I was there now!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I flew back w other company since United didnt have an earlier flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue to start 3xweekly @EmbraerSA #E190 flights from #Washington Reagan to #Nantucket between 19JUN-6SEP #avgeek

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir drop me a follow I need help

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I checked in "Standby for 1st Class" only to find I am "not on the list". This merger is a pain.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Will 2396 be Cancelled Flightled tonight?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways now my rebooked connection is delayed.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 4469, thank you for asking.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process.  Very misleading.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Is there any way to add a Known Traveler Number to an existing reservation online?  If not, why not?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http://t.co/t3E4SH5xNg @SMUSportMgt #sportsbiz

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue ill call in the morning. too upset right now.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir would love Tix for Velour show-entered every contest and still haven't won :(

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/2Nzh3QOaZo

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue shut up an turn on the tvs/music

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY?? ???ð???

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz ??±?¤ï¸im dying

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been "reticketed" on.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir finally through thx

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir won't answer the reservation line!  Nice service.  We may be stuck...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks ???ð???

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Ugh.  My bags were sent to Palm Springs and not to LAX as promised.  They better be at the hotel when I get there.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica you suck!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/Vxn2J36M7V?? this happened

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways any chance of making #561?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united i left an item on the plane and have been calling non stop and no one has been answering can you please help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue is that supposed to change in the near future?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir flight home Cancelled Flightled today.  Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I just checked in online for tomorrow's flight - thought I should get auto upgrade? (Already got the email saying no seats)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue ok is I hope thy the Bahamas next

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Great service from PBI to HPN! Thanks.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways please fix the very unproductive check in process at @DCA. 20 check in stations and 2 people working them. What a total mess!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2/24) is at full capacity?  i'm hoping for a little bit of extra room! ????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you're taking me to New Orleans in two weeks so I'll picture that while I shiver #forevercold

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united sucks.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --> SFO flight today.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas  @LASairport http://t.co/2IR7ynMBdU

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I'd love to know what your policy is for damaged luggage.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir all of these issues are not based on weather or things that are out of your control. These  issues are based on negligence.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united  Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir have been doing that for hours already

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue won't see my money again after their poor service    should have stuck with virgin america what was i thinking trying jetblue???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized  breeze! http://t.co/uOARyQ98PU

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united we've been here since 3am and you've Cancelled Flightled our flight twice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir not enough push crews for JFK = 1.5 he delay and counting....

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I've filed the claim but have no way of calling for updates. Is there another way to do this?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways now in a black hole of your phone system

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR & JFK is always the intelligent option.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Will do. Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Can someone please answer my call. I have been waaaaaaiting!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir ?? Been trying to book a whole new flight since 2 hours!! what is wrong with your website?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue works with Google #chrome but not Internet Explorer.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  that's what I am hoping for

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I locked myself out of my account and needed access to book a flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: @dlewis2412 Sorry! Please ask Inflght if there is an open seat you can move to.?? Will do!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir so great AA1103 sitting for an hour first technical problems now what?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir yeah haha. Never been in one. It's expensive ???ð??? and we will!!!!! So much fun! #destinationdragons

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us ???? please we need That baggage

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue making a bad situation worse. Cancelled Flighted flight, making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir i just recieved an email from your memphis station hopefully they have my bag.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir want to pick up a customer from @SpiritAirlines sign me up ???ð???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ??ï??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways yes travel is complete flight 5095 from CLT to CAK Feb 18

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Flying South by Southwest from SJC to SNA tiday http://t.co/KJKuVJ6CMo

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir done. I hope you can offer something.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the "live" seat map). Congrats

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir me because it might not be so urgent for you but it really is for me. (5)

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother

Rejected response: neutral, negative