Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: They didnt just tweet this... Nah. RT ?@JetBlue: Our fleet's on fleek. http://t.co/1yLn1Gx4QX??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@USAirways You'll be receiving a long & detailed complaint letter soon. Long story short: never flying USAir again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http://t.co/8dQZlrJo9p

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue really caring??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@JetBlue Wish you would make Austin, TX a hub. Missing you as my ?only?? airline for all my biz travel since I moved from BOS. :(

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united the worst customer service in Denver.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir offering us absolutely nothing for our troubles either. Blames the @TSA

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir My chariot tonight. From this angle it looks like a 787, no? http://t.co/3ZZKQWWbJz

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @FlyEIA yes, they said it took more than an hour!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir http://t.co/tTXRSyNLxr doesn't work on my flight. Just fyi.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job & family this is crazy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united it won't help...been there done that.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Lol, k. ?@JetBlue: Our fleet's on fleek. http://t.co/IUX94Rgc83??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can I use points to book a rental car?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways hey!!  Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Your boarding process sucks. You should learn from @SouthwestAir

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight #1 no luck on #standby

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir Almost half hour on hold.  My cell phone battery is dying.  Thanks for your loyalty from a "Platinum" member

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways What is with your lost & found.  My wife lost her phone in Philly, & followed your web instructions to call an 800#.  No answer.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Thank you so much its been a very stressful day

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways should look into better service??ï??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir There is no option just to Cancelled Flight? I don't want to change flight, I want to Cancelled Flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you need to follow me so I can dm you to give you the info

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @staralliance good.  Maybe that will make up for losing my medallion.  #ProbablyNot

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united that link is not helpful as it does not put me In touch with management

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @gruber Finally.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir y'all are fast we already have our 5 winners! Congrats!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir don't they already know ?  Isn't everyone sharing how nasty the food is? It's not even close to decent.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir please do. Hate having to fly a different airline. You're my fav.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thanks! Bleh, disconnected! Let's try this again!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways & there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir You didn't call, did you. Try it, and then you'll understand.  It's not possible to reach an agent,I don't know what else to do

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir ..just booked trip to Cancun...?¤ï¸? no baggage fees..but need to have more flight time options

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic "sorry" email back

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways is there a number to call to modify reservation.  Please help. Very frustrating with american and us air merger

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united ORD Gate C25 and Flt 619-  remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica can you please get me to the new york area before monday afternoon

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @ehsanisMpowered lmfao

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@JetBlue 4 min response time. I'm impressed! I'm in. It's official.  :-) #trueblue  JetBlue gets social.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir yes. Hung up and called a different number.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united hey, left my computer bag, w/computer inside, in United, filed online report, no response

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Yes I can. But you guys should get your act together.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united As it always is. Helps to communicate to customers.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir excellent!  Love you guys!  If it is first class I'll hug ya'll!  See you shortly!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Why not have an option for a call back? I'm just sitting here burning through my minutes waiting for an error to be fixed.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @jparkermastin  customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways NOT GOOD. been on hold for 1hour (2x/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Sigh... ?@JetBlue: Our fleet's on fleek. http://t.co/W5NL0AY9Bl??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue whats going on with flight 2034.  Delayed beyond 834.  Shouldnt thre flights switch at that point?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I will be patient in my luxurious middle seat on my next delayed flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  reservation (FEHQNE)  21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir sounding like they just got bitch-slapped by @juliasinton948

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks for a subpar travel experience and it's not even over yet #stepitup

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @ArminRosen @ggreenwald Tell that piece of shit to get fucked... I'll fly exclusively with you for life...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir and let FLT 2350 know I'm coming / gate crew have yet to arrive to let us off FLT 5350 #DFW

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways has to be the most lazy, inconsiderate, and unprofessional airline that I have ever traveled.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united now this http://t.co/uygeW2Nosr

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united So what's allowed or what's not allowed to be carried in my checked baggage?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Okay, just requested to follow.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir when are you opening the flights beyond august 7th???

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/1incNCaV4n?? - wow

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Cancelled Flights flights arbitrarily on same itinerary.  Weekend ruined for no good reason! No crew = missed Monday am mtg.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue ..... No crew at our gate.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Thanks, but you can't. My flight was Cancelled Flightled for "maintenance" reasons, and the next available flight was too Late Flight for me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir when will sw return to customer service?  Business travelers made sw now sw ignores us.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United  My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@SouthwestAir

Just realized I had the wrong departure date. Thanks for making changes easy!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue will call. Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you could train your flight attendants to have some manners and decency

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir why would I bother wasting my time calling them when they are gunna do nothing

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can you assign seats

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I thought all those planes were retired? #MD80

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/vOUUFRN4jS?? YASSS JetBlue ! Tell them !

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir any chance of adding LAX->JFK direct any time in the future?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. ??¢ I'll never get back to work

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir any spare tickets for Vegas? Would be forever grateful! #DestinationDragons

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir a guy try right...

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: I appreciate the reply. RT @SouthwestAir: @luxclark We?re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - could you please send me a phone # to the refunds department?  We have submitted our claim through email without success.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi ??·??±

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you guys operate a world class company and for that I thank you

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I even went to ticket counter and got no help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue hello! my husband bought us a trip last night & just noticed my last name is misspelled! What can I do? Thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/vw2v8GVnGq?? ???ð???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back.  Thx! ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United Is Changing Its #MileagePlus Program: Winners and Losers http://t.co/38OTLzAK5d #airline #travel #loyalty #rewards

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks! We would like an apology and a full refund. Please confirm when we will receive.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I love my Companion Pass (qualified 4th year).  #HollyMais

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Lister to my show my on Monday 1230 130

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united New Apple crÃ¢pe, amazing! Live from UA1207. Really nice crew too.  #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you for the help!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone.  Had to get supv.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways If you believe in keeping your customers happy, especially after a mistake was made on your part...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you're going to compensate us for the two plane changes in Atlanta right?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united offered me a voucher to switch flights. Now voucher offer doesn?t exist & the gate agent switched me to a delayed flight!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you should be contacting her for a refund - dm me and I will provide phone number

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united if guy on flight 1230 follows through on threat to sue because he couldn?t carry on 3 bags, I will defend you for free.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a #

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue When will you release November flights for Flight Booking Problems?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service  sucks and your website is conflicting.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue rocking the Tim McGraw hold music

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@SouthwestAir hey remember that time you lost my husbands bags? I do.

#filmjobnoequipment
#nowarmclothes

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thank you, ^JH, appreciate the prompt responses--me and other passengers will be doing so.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law.  They spent several hours waiting.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes, I've been waiting for four hours and no one has been able to help me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no thank you

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways US 728. Refuel; we've sat for so long. Pilot announces where the truck is. "Look, over there to the left!" Actual announcement.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Your system is affected by the weather?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long & why not make this option available online?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir got it, so it's just paying extra not to sit in the way back. Awesome. Never again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Not encouraged that I'll have my CPAP tonight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE ???ð??ð??ð?¢??¢??¢???ð??ð???

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thanks for the champagne  AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir wifi is the worst $8 investment I have ever made.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir why is customer relations still not open....in Texas?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways direct flights to SFO leaving from same airport with @VirginAmerica and @united - can you please put me on one of those?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir so was there a winner for #DestinationDragons ???

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue what is a personal email that I can contact? I have a complaint that you should know about

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united bags are still in Houston since Friday and still have not been reimbursed the baggage fee.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir all right, but can you give me an email to write to ?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways >250k miles on usair.  Last four flights not good. Other airlines much improved. Billing issues, seats, legroom, in air service.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir flight 1041 is the first flight.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @annricord Great! Appreciate it????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @Jetblue Delay = Perfect time to learn Swift programming with @TeamTreehouse

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue we are well aware. Insufficient info. No options.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I gave up http://t.co/2eDgc6TbLs

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Always love opening the upgrade email.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways No Problem - he was the only person in the airport who would help :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways tells me to talk to @AmericanAir about my delayed flights. AA tells me to talk to US. #ihatemergers

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue loves Cancelled Flightling tickets and not telling their customers #flyunited

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 6533 ORD to DCA

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica can?t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery!  Shame on me this time!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways No one answers your reservation phone line. I need to book travel with a  companion certificate. How do I get through?!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Southwest Airline is THE way to go!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Waiting for my luggage on flight 1923. Is there a delay?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united overbooked by FIFTY people?!? the worst.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Any way that we could look at other options for today?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks a lot for sending a "special deal" with @Budget. Getting screwed is the best when on vacation #sarcasm get new partners

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united  treats service members like crap never flying again with them #UnitedAirlines  @CNN

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I did at 7 pm! Still no bag..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @jetblue what good with the inflight WiFi?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir and is there a delay on our connection to pns?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I called the BTV desk; they had more information - so it exists.  Your systems don't make it easy for the customer to access it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours.
Frustrating!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times.
If I am no show, you'll know why! Ridiculous.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow.  Can you help with rebook?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Club in Denver is dope ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways sorry I didn't realize I wasn't following you

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Disappointing lack of kindness toward this person. The agent asked her counterparts "why this person was talking to her".

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united What does delayed due to Customer Service mean for UA761?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 25+ min. Hung up. Always awful having to call Reservations there.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir I love you guys & I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Black History Commercial is really sweet. Well done.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can you follow and we'll proceed?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch >> http://t.co/Ib8kyjBCJM

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united worst flight experience I've ever had. Will never ever fly your airline again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Customer of the year? http://t.co/epqqONHO2H

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue 5 hours delayed now in hour increments?  Really?  & as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can't wait! Thanks for the response!?¤ï¸?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir nice touch on the passbook integration!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Lisa J is amazing the guy not so much.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue just lost my business   Enjoy your profits

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can you not see the thread?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Mobile boarding pass email.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir when will dates to fly go past August 7 2015?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united @AmericanAir THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways sucks.  Flt 2692 Late Flight by 20 mins missed my connection.  Thanks for the 10 bucks and a middle seat on the next flt.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Haha - that will indeed be a great day!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways we got our bags today. Thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I can't!!!  No one can't get to "hold".  You can't get past the automated reply.  It hangs up on you.  #FRUSTRATED

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing???? #DestinationDragons

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways no warm weather hubs means no Mexico for us.  And I can't go anywhere else since you lost my bags. I hope you attempt to rectify

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks for the info and the quick response!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways just lost a faithful customer.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united They inquire and then do nothing about it...pretend they?re interested. Responded to your DM and no response back...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways just noticed that I don't believe I saw a confirmation for a flight I bought a few weeks ago. Def paid though. #help #resend?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive)

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways strikes again. @emilylyonss  I strongly suggest you live tweet your ordeal. Their media team appreciates the updates ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Why can I only apply one travel certificate per itinerary even when I have multiple flights?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks for getting me home from Denver tonight despite the snow!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue would you say a delay is more likely? Thanks so much.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways on the phone over an hour waiting for customer service  got wrong fight information cost us 6 hours from trip. Frustrating!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Felt a bit like they were adding insult to injury, since we'll be in terminal 5 for seven hours until the next flight :/

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir how come on mobile I can't proceed w/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Why is your cover photo of TWA? Just wondering.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight  Having to drive 10 hours now ??¢

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica How can I watch the #Oscars2015 on my JFK->SFO flight?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue can't book a flight because of outdated, forced opt-in "Verified by Visa" nonsense. Help a girl out? I just want to get to @sxsw

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united your b737-800w  literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks so much for making my night ??? cannot wait for my trip next week! http://t.co/NbZ45jCd1r

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks for losing my luggage

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@SouthwestAir: @saysorrychris Can you follow back for a quick DM? ^SW?followed

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir If it's in my backpack, why do I need to see agent?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you :-)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? ??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @Imaginedragons when are we gonna know I have a math test tomoro and I can't concentrate???? #DestinationDragons

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: It really is nice, though. The snack fridge?¦that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Boston gate C12

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled.  On hold again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue "Goodwill" now at $125.00.  $27,000 x ? = Fine   Still want your new CEO to make a public apology to all passengers of flight 136

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir It was never really "lost" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir yes I do I am traveling to Marsh Harbor

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united your service need work - check out this Bush airport "customer service line" last nt #unitedagainstunited http://t.co/g00sAozgtv

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I need a flight out tonight. Isn't there anything else?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue once you go blue you don't go back

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir not helpful

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united chase says no referral bonus. Thanks.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said "unspecified error" and to call SWA

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@JetBlue @ZKatcher ???ð??ð??ð??ð??OMG. Bored & read through this convo.. Seems like JetBlue is on point.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow & it's not here; can we expect compensation?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue why bro

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways Is it possible to Cancelled Flight my reservation online?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?

Rejected response: neutral, positive