Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir your app isnt working and i take off in like two hours help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue sure is ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything.  Long lines!! #ua1523

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir #2298. Everyone else  was outstanding.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Happily! But you need to follow me in order for me to DM you

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United has time to respond to everyone else's complaints but not mine. You just lost a customer

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue hi I flew with your airline once in Australia and saw zero kangaroos. Had this been rectified

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united my flight was already Cancelled Flightled this morning because of a "snow storm in Denver". And now I'm in DC waiting for a pilot to get on+

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir the flight is not going to make the connection to #MEX #AA2444

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I'd go to Australia to enjoy the land down under! Always been on my bucket list! #FlyingItForward

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways is really good at deferring responsibility.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways that seems unlikely without a crew here to board us

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united ha, this happened 10 years ago. i haven't flown with you since.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Washington DC (:

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... ???ð?© http://t.co/Cm4roIypc2

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir AA45 ... JFK to LAS.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Whats up with flight 4464 Ft myers to milwaukee???

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http://t.co/QRANZImHTr

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways you are the worst.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir would love to win tickets and take my son to Imagine Dragons in Provo Saturday night.  Crossed fingers. #DestinationDragons

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Will do, cheers

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I'm sick of y'all.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Already tried. How about Conf # via DM

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir my Mistake multibillion dollar company

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue marks 15th year with new "Bluemanity" plane design - Sun Sentinel http://t.co/SjVEelween

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what is going on with baggage claim in Newark!#tiredandwanttogohome

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united, more lies... http://t.co/BEqoTLNugc

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways How do I get through?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Not your finest moment in Boston right now!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir how do I see your report team?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica  Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir when are the two free flights promo coming back?! Looking into the premiere card but might hold off or go with another option!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united has the best customer experience via twitter - huge fan!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways we were moved to a delta direct. Thank you for the accommodations!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways: I relied on US Airways, and that was my mistake. Awful customer experience.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue where's my selfie?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir two were non revs, right?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue AIRPORT CODE TEST GO. SLC.  BOS MCO

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Are there any sign up bonuses to enroll in Elevate?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @nburnside26  U hate delays, too?  But u have her $$ & are holding her hostage!  #GoingForGreatnessFAIL

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir What happens when you combine Top Chef & the beauty of San Miguel de Allende. My Late Flightst food blog.  http://t.co/7t1rDRCRe6

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways OK we are on DAY 11 trying to  book a flight for 4.  Ur system STILL says "due to weather??.call back Late Flightr"  #outofbusiness ?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir so when do we find out who won the imagine dragons contest?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir CEO using #Vegas band to help ?connect?? to people. http://t.co/89gKYuf1Qh  #aviation #business #marketing #consumermarketing

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir sure thing

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Looking cool

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches!  #custexp

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways can you help us figure out our correct six digit confirmation number?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks!!! :)  It is good to air on the side of caution

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways & also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Your MileagePlus signup page is broken.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might "know" but don't show it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes, a paper voucher that I got on January 26th 2015

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica this is great news!  America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what about AA miles for USAir flights booked through American?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue now we are delayed until 1:02! This is ridiculous

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue is flt 1202 delayed?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir - did SWA send out customer surveys to earn $100 toward flights? Is this legit?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united the costumer services here at Denver Intl Airport is ridiculous bad!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I have sent a message with a bag tag. Have you looked?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I would fly somewhere hotter then here. Puerto Rico here I come. Lol

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir bag turned up, no thanks to your useless call-centre and useless website

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I just want to be heard and to discuss the many issues on my trip

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir after all, the plane didn?t land in identical or worse) conditions at GRK according to METARs.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yall should probably work on that.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways and @AmericanAir  4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  Just sent DM. Thanks for your attentiveness to this matter.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir okay thank you :), also I did get a tweet earlier about 1.5 hrs ago saying I won & should send a DM but then it was deleted?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fiancÃ©e are stuck in BOS!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: RT @JetBlue: Our fleet's on fleek. http://t.co/NfjAuW16vZ<--....????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @markie_post I'd like to see Markie too.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is by far the worst airline ever ??¡??¡

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir honesty should always be the policy

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united which is why my next flights to Miami will be on another airline.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica why is flight 345 redirected?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here.  Thanks again for a sleepless night.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united  I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united It's the fact that an international should not be with out her bag and no sense of what's going on other than "maintenance".

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is ??¢

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue nope. None to be found

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first.  Will I get stuck in Nashville?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united sweet, follow back and I'll get the dm off

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @virginamerica how's a direct flight FLL->SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united it's disgusting and unconscionable the treatment I've received tonight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united aisle please

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I knew the 3-4 hours sounded odd; missed a flight we hit JFK an hour early for and your gate  attendant told us 3-4 :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Grand Budapest Hotel #OscarsCountdown

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @DeltaAssist what I have to say is more than 140 characters! Plus you don't follow me

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST.  I'm having no luck -help!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir why can't you take me to Knoxville?? yall are my fav #help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Love you, bae. #JetBae

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I saw online you had fee but I was wondering if there was a way to pay for it ahead of time, instead of at the kiosk

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica can u help this ??¸ @FreyaBevan_Fund needs urgent treatment in??º??¸2y old battling cancer could u help with flights ????#freyasfund

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-BogotÃ¡ today, Colombian employees treated us badly , need help please

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue #flyingitforward Pereira, Colombia to help the kids from Cartago streets and deliver a lot of clothes that I have picked to donate.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Hello Good afternoon how are you, I need know how much flying for summer from june 13th.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Why is my "first available" flight for me now Tuesday but a flight today  that is "booked "#flt 755 available to buy online?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a?? http://t.co/lwOtKIEKGU

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you respond to my friend @LisaPal but you can't respond directly to me

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united After all I have been through on this trip, can you get me on another airline home?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Why do you have to be 18 ??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Has To Be THE WORST Airline Of All Time??¡??¡??¡

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue please provide me your direct email for me to explain.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir do you have any tickets to the Atlanta show? I would love to go with my sister ?¥ï¸ð???

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @DreSparkles Thank you! I finally made it to my destination

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in ??¥??¥

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @gg8929 Unbelievable hypocrisy!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems ??¢

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Stop trying to make #fleek happen! #PointsMe

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways, another hour gone & they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways this very pregnant lady's hoping &praying hubbys flight from BWI gets off the ground! I'd like him to get here before baby does!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Can I book a flight on my own and get reimbursed by you?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather??ï??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/l2n0egHdgn

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ???ð??â?ï?â?ï?ð??? When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways i hate you

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways on hold for 30 minutes & counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I can't pay 30 bucks xD

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir ... Do I have to even say anything?  Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Oh wow. #sm ?@JetBlue: Our fleet's on fleek. http://t.co/l0i8fnz3KU??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir done. Sorry, I thought I was already.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways. Seriously, attendants go AWOL for 60 mins.   Now flight further delayed.   Don't lite a match either http://t.co/mT8sPlm02v

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yea, a refund. Your airline ruined our trip.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways membership has no privileges anymore - my son is in the army, short window to see him - NO help.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways your customer service is horrible

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united OK, thanks for the clarification.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways can you help chairman? I am on flight 686 PHX connect 599 SJC will miss connection can you reroute please.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue You also promised to change my wife's name on the account and it is also not done.  WTF?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united THANK YOU!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united as a 1k, I'm always hoping for improvement.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir, got "duped" w/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w/ availability. Shameful

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and/or honor an employee with an upgrade.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united mechanical issue. Looks like they got it fixed! Thanks for your concern.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir got a callback at 1 am, took care of it. thanks.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir yes, for tomorrow at 9 am. But I have to work though ???? I'm really mad about the situation

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir hi how are you

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is  unreal!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir awesome. Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Nope, I have not been rebooked.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united  always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue excellent. you guys are the best

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you! Headed from LBC to OAK !

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica  I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Tired of sitting on a delayed #1702 again and again computer down

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways but in the meantime I'll be sleeping on a park bench on dadeland st.  Thanks guys!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways   No one picks up the phone all day/  no opportunity to leave a voicemail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir When does the new schedule open that takes us past 10/31?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir next up: enforcing your boarding procedure.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united rep wouldn't rebook. This is such a waste of time and poor communication

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united any chance flight 3745 is being delayed??  nervous about driving to DFW in this weather to drop off my brother

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/VD0tLomtwu

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thank you! DMing now.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir easy fix, let the business select actually board 1st, then board the pre-boards...

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you realize you've said this already. At least last time you asked if I needed "help"

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united this is the second time my flights been Cancelled Flightled... Like really?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways if one with @AmericanAir why can't you use American miles????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways there's over 50 people in line and only one agent!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir to start daily #B737-700 flights from #Columbus OH to #Oakland on 8AUG #avgeek

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united, Understandable. I did try Flight Booking Problems several times for 2 passengers & got the messages I mentioned before. As for the agents price???

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways never flying with you guys again. Extremely disorganized and too many delays.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united @jeffsmisek @RobertFor39 @Fioretti2ndWard @garcia4chicago
FAA invest near miss on O'Hare runway last wk:http://t.co/jVJ73ZZa4A

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir #delayed again! You're killing me Late Flightly!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united it's operated by united as it's a heathrow-Newark flight

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways there is a travel advis for nyc and phil PA  -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @TheEllenShow @Imaginedragons this job interferes w/Ellen Show & concerts! will alway treasure my @LiveAtFirefly experience!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 40 minutes to put my TSA number in?? 40 mins?? and stop holding people hostage with requiring a dividends miles acct. @tsa

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a "courtesy report"

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can you get a gate for UA4727?  Turrible.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir the worst first class boarding service I ever had.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Did the policy change? I've seen people with hamsters and rabbits before.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle.  But for real, you should fire @Kristi_Capel

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue my wife sent me a family invite but I never accepted it. She should not be locked into a family account that never got created.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue bag is supposedly here in Boston

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue seriously? System down? No IT?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you. I flew into Newark from Vail/Eagle.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the "flyers right's booklet"

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I understand that, but I'm not even being put on hold - it says "try again Late Flightr, goodbye".

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@JetBlue ....you haven't got me just yet

Can a 1 way LAX-NYC cost me under 190?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you don't remember our date Monday night back to NYC? #heartbroken

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Can't wait for the trip. Thanks for getting me there!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Been dealing with a Cancelled Flightled flight since last night & was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways HELLO?! It's been FOUR HOURS since plane landed!   Flt 630 phx to JFK.  3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Start including PTO in your getaway packages and I'm all in

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir much respect!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united shes been rescheduled for today, but with the frigid cold, being a possible reason for "maintenance" it could be the same issue 2day

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I have not. There's no option for even getting a call back!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Only middle seats. SFO -> BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir are bicycles that the 62", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways following you now

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@USAirways Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir improve Envoy's performance.  5th trip through ORD in 2015 I've been delayed for hours because of Envoy.  I could drive faster!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I've been on hold for over an hour and counting?¦just need a simple name change http://t.co/5Siczx1oez

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I just sent an email to Customer Care, telling them I may have to break up with you ??¢. I sincerely hope they can help me!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United rescheduled my return flight from #Japan?  Uh why?  Trying to call #UnitedAirlines #customerservice - 45 min wait.  #fun

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@AmericanAir
No one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir any luck?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir five times at last count

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Oops...no functioning bathrooms on a fairly full flight?  Hope everyone on 702 from New York can hold it.  Me included.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Hi, can you please ticket my award ticket? The status is "On Request" now. Thanks.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Cool! "@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Are you expecting delays/Cancelled Flightlations at Dallas on 25/26th due to the snow? Nothing like Monday I hope!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  and I forgot about that lounge!????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no, we still have not heard anything from anyone at @united or the @ErieAirport

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@VirginAmerica @VirginAtlantic @GMA @AmericanAir
Can You Help #ourprincess in need of some help in #USA
?????¬??§?????º??¸??? http://t.co/778AzTDaer

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united spends 20 minutes beating up a lady about her bag fees.  Random stranger comes up and pays the fee.  #Randomactsofcorporategreed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yup, it just happens way too often...5 times in the last 12 months

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thanks for the update.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united i did but i got nothing from it. Just dissapointment =(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs & cus service was rude. No flight until Tues. Need to get to ROC.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I will send an email with details Late Flightr. Thank you for responding.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir 2 hours on hold for customer service never us SW again

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways now you don't know where my luggage is?  Seriously?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways no online clearly states I can NOT- It says to call res. I already explained that.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Thanks so much for the awesome support, you guys rock!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!

Rejected response: neutral, negative