Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways care to elaborate on why CHA to DCA is Cancelled Flightled this evening?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I understand they're busy & doing their best. My frustration is an automated call changing my flight w/o allowing me to talk

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I need #United to be a better airline!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @annricord both!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid?haa man

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue You already Cancelled Flightled the one b4 us to DCA

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir after an hour and a half then it came back damaged. Not happy ??£

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways was on the phone for over an hour waiting without an answer. ??©

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/gHJBp5Gg67?? why

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @julesdameron "Considering?" #Accessibility is an absolute MUST! #Equality

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thank you ! What about Paris ? Could we arrange something from there ?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put "on hold" but actually was hung up on.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir and thx for not responding

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir just did last night. Thanks for following up. :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I appreciate the quick response but how can no one go outside to check temp so we can leave in BUF #currentlysittingontarmac

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http://t.co/urcyfcp2Lx

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir IM NOT THO ???????ð??ð??ð??ð??ð??ð???

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united still awaiting a reply from ur customer services?  18 days, no response? Lousy #unitedairlines

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thx but I'll be expecting a credit for this leg.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I've just received the ticket. Thank you for your help

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I take it as a compliment that I was mistaken several times as a member of your staff on my flight... time to remove my scarf :)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Three hour delay from Miami to London.  None of the other flights today are delayed. Put me on another flight!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you so much. How will you be able to contact me?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thanks. Got it straightend out last night.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you! Good service, safe flight... 1/2 way home!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thanks.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere ???? http://t.co/qGwK10dEwv

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt/email re: JFK closed & saved all trip 2 sit @airport again?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways how about an update with real information?still waiting on Tarmac in Philadelphia.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue someone should screen what you play on your flights. http://t.co/tNY9uIpha5

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united still waiting

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that "really there are 3 not 4 seats"

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone.  This sucks!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I am following you now. I don't think I can DM until you follow me.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir See photo of B787 scale model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/kfD4WQRkLW

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue dang. Pandora? Does it look like it may get pushed back more or is this likely it?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@SouthwestAir thank u for not leaving me
@me nice job running thru the airport to catch your connecting flight

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways How long before departure do gates stay open? Will I make my connecting flight 1861 to RDU from flight 894???

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue - Fix your @#$& jet bridges.  40 minute delay, 2nd gate...still waiting!  #jetblues http://t.co/ncB2oNcS9i

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I tried when I landed, but there was no-one there.  I've emailed your customer service twice now who don't seem to care.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir According to your costumer support your website is holding my money hostage and you cant do anything about it..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica when can I book my flight to Hawaii??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, "not yet located"?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can I access Frankfurt arrival lounge when I'm flying global first class?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue is bag check cut off 30 minutes before the original departure time or the estimated time shown online?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways your rude staff said" I don't care that we are out of market place food you're going on vacation and I have to work" nice huh

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united did not get names...Dallas flight and Chicago

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united My bag is lost and I can't get ahold of anyone that can help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I "heart" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united JT thanks for your help I?ll complete the form once we are back home

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue hope so! looks nice and warm in San Juan ??´

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways not yet. But we will see shortly.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue needs to get its act together in #PHX

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional.  Couldn't do work if I wanted to.  Never again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: UA3388 @united was Cancelled Flightled not delayed.  Re-Flight Booking Problems still 90 miles from home.  At least acknowledge the Cancelled Flightlation.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@united I took a screenshot and emailed it to myself. Let's DM and figure this out.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: First base already? I like your style @JetBlue

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight to RSW tonight -me &  twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir could you add me to that list? Been on hold for an hour 15

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways That is appreciated.  However, the system tells you call back Late Flightr then ends the call.  No need to reply, thanks.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways if my flight, 4035, is delayed, what time do I have to arrive at BHM?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir What does this even mean?  I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Please bring back RDU to FLL direct route!  I noticed it is missing starting in Late Flight August!  The flights are always packed!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what time does check in open for flight no UA80 from Manchester to Newark today ?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  2/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Says #Lufthansa Incentive Offer To Have No Impact On Share Count - Nasdaq http://t.co/VU7XSWJKiY

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight 435

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 2nd Late Flight flight today

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir my understanding is they were able and did for many other flights but chose not to for this one.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit.  @AmericanAir paid far too much for you.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Looking forward to flying with you guys as well !!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thanks. Two hours to go inflight, then hotel.  Hang in there with all the DFW travel delays AA team.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm on UA1118 and my direct tv isn't working.  How do I avoid this in future?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir i need someone to help me out

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir https://t.co/OQUKSo3s2O subscribe please https://t.co/OQUKSo3s2O

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http://t.co/JIEYCat1Ek

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I will say that your customer service has consistently been the very best!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united the flt TO ORD is correct.  Per my DM- it is the flight from ORD to CVG I was charged for incorrectly

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways What's the point of a baggage claim ticket if they don't scan it  for tracking?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways nervous for flight tomrw out of key west not friendly customer service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot.  Makes a person paranoid.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.?? Good luck with that!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared!  Noted for next time.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http://t.co/C7tpdKqULM

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united UA276 sitting at EWR nearly an hour after sked.  Pilot says computers down but no clue when we will leave.  Can you help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, "NO."

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica should use this in their next airline commercial lol :: http://t.co/pXEXIlSjBs

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir you know...hockey sticks are expensive. Your baggage handlers shouldn't just be throwing them on the cart.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united same day flights

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue When chging flight, isit possible to pay the fare difference in dollars when the ticket was bought completely via point redemption?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica wish you flew out of Atlanta... Soon?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I look forward to hearing back and hope that my next trip will not be like this

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days & $1000cost- we'll do the very least we can to accommodate you!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir why don't you take care of @Cowboycerrone flight screw ups

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi?? why dont you guys go to maimi???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I clear that folder regularly and JetBlue is white listed so it never got to me.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you know nothing about customer service and I'll make sure everyone knows it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I have "continued contacting" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @nm4agoodlife      5 hours on hold and no answer . Guess the synergy of a merger was really planned out

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ??©??©??© ?@JetBlue: Our fleet's on fleek. http://t.co/46am1BSi2G??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flight1407, it's been a long day! Arrived from London at 11 this morning

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir it says I can't because my flight is in progress.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir my bag was Late Flight-checked and put on a different flight from OAK->MSY. Having troubles tracking it down. Any help?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united just added one. Ty

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir no repair made to the water line. No potable water on board this flight. "We will take off soon." Time for new planes MCI>DFW.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@JetBlue Ah grasshopper, your twitterz kung fu no good.  Hire geeks. http://t.co/8MWItRi9kF

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I lost my (basket) ballbag on your plane

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir at the gate when I get off the plane?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue  I did.  They have no idea where it is.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue is the trueblue site broken at the moment?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways ok. Thank you

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united your "Airserv" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Not trying to make you look bad, on your website it says: "Due to weather in the Charleston, NC" Its actually in SC, not NC

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir sent

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  that would be lovely! You have great people working in your organization.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes when I got to the gate I specifically asked if there where any other seats.  Very discouraging to walk past the crew. 37d

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united when is my plane coming?  Been delayed for almost 7 hours. No plane.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways We take Late Flight to a whole new level!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight....

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united they helped me at the baggage service desk.  Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways #success made flight , please thank the crew of 556 great time recovery

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. #letsgoalready

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Reservation agent on the phone did a great job.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united rebooked.  This one is Late Flight too.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir what's the status of flight 1357 out of sju?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http://t.co/8WBzOrRn3C

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Can't beat the storm out of town if you wait to issue the policy until too Late Flight.  NWS issued storm warning already...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue it's poop and barely works

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@AmericanAir jet slides off icy taxiway at @dfwairport

STORY: http://t.co/4pONJ3jidE http://t.co/3DCWerZ1kr

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @L_Burley11 -- the best!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Either is fine. However, plundering my hard-earned dollars is not fine.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/MB0hVfqB1t??-see what ihop started ????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Even 5 years after the earthquake...Haiti still needs helps in rebuilding #flyingitforward

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways any word on whether or not flight 1971 from Seattle to Charlotte will have connections held? Or...

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united UA6255 delayed out of #winnipeg because the plane was "frozen"! #fail Will I make my connection on UA1059? #tightconnection #Denver

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica your inflight team makes the experience #amazing!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways my sister was supposed to leave at 10 am to go back to AL. She's only getting to NC now. Are you kidding me #NeverflyUSairways ??¿

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@JetBlue
Apparently not.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United just played the Most bizarre "safety" video I've ever seen... http://t.co/Hlm2Oks6xl

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @USAirways #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is a joke.  Lots of angry people at IAH this AM.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  goes to court to gain access to @Delta gates at Love Field  http://t.co/ILqzmMJiYQ #deltanews

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http://t.co/DkZl57uPQI

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united make sure you take care of @LSUsoftball team & @LSUQuinlanDuhon team. We are 16-0!!!!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue  if only the show was on the flight.  No ABC.  Oh well.  I'll live.  #nexttime #andthewinneris...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways nope, they just announced we're headed back to the gate.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude & ripping up our tickets!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue safety first !! #lovejetblue

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir if I am a rapid awards member, does my points apply after I have taken my round trip?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue i am here - what is your resolution?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United Bringing your "A" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue client is asking if kids need their own email addresses to get TB acct. Is this true?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united by the time I finally get to Dallas I could have driven with less frustration and cheaper.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united  delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir on hold for over an hour twice?  Terrible.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I am a comedian and I promise I will make fun of you on stage tonight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united

There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 235.  We made it to Seattle...

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir That's an awesome library.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways need seat assignments for one leg of family's return flight - can you please help via Twitter PM?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thank you.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue If there's a schedule change on my tix, can you change the the destination airport to a sister airport (like EWR and JFK)?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United what the...? I go into the "all airlines lounge" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @T5Sparrow Love it. They're cute

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united do you guys have any working planes?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue woof I'm on the red cArpet http://t.co/iIdrbLNOoX

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue awesome

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir anything you can do?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Seriously??? I have shared my concerns four times already, to NO avail!  Geeeeezzzzz! #frustrated flyer

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir my father was kind enough to offer to pay for a hotel, but I can't use this coupon if he pays from FL. no help?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @usairways who is the next stop after customer service.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what's your pet policy?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I'd go to Portsmouth, NH to take care of my friend's son while she takes her daughter to Boston for surgery.  #flyingitforward

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir checking into a flight on your website is about as easy as asking a bear to shit in a toilet #justsaying

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica love you guys, but pls get some direct routes LAS to AUS!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways REALLY? Tried that already-got message not available to do. Next idea?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir over 70 days  no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http://t.co/9R9OmzQAVI

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir got it taken care of! thank you <3

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you have open seats on flight 4001 pvd to MCO @ 1215pm today?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I don't have a conference number.  I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@united it will be because I'm moving to @AmericanAir because of @united talk, no service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Jackpot!  #legroom http://t.co/ZO2iceG4lI

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 877 from amsterdam to ewr, 02.27.2015, 737-300.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Hi, can you please ticket my award ticket? The status is "On Request" now. Thanks.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir is this a sick joke? #toyingwithouremotions

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I was told there is no record of my refund.  Can someone please help me. This has been a long day

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Uhmmm we need @JColeNC down in Dallas,Tx for his tour ??«??«??«

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what's the point of offering a free checked bag of you lose it?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I am in meetings in California and have no luggage!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica why must a traveler miss a flight to Late Flight check a bag?  I missed my morning appointments and you lost my business. #sfo2lax

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I was able to get a seat on earlier flight sfo to ind.  Can you add me to 6pm ord to IND?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir just DMed you guys!!! ???ð??ð??ð???

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flight today showing on time online, not able to check in. Called & told was Cancelled Flightled, put on hold over an hr ago. Help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, "Fly the Friendly Skies."

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir no but seriously wtf? #nochill http://t.co/esd3XD5V1r

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir can I redeem AAdavantage miles on LAN flights?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir what does relay concerns really mean & how/why do u keep letting people on flights with bags larger than u state are allowabl?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thank you for the apology

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue no one yet but some, fl 8162

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir You need to be more accommodating to your loyal customers. Not happy now!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http://t.co/jLHM0x7UkB

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @FortuneMagazine Love SW forever???ð??ð??â¤´â¤?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways now the plane is 100 degrees and we are burning up. This is completely illegal.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what gate is ua5396 leaving from?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thanks; might want to fix this line: "Our Customer Care team is currently responding to most inquiries within 7-10 business days."

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue honestly I?m glad you didn?t Cancelled Flight the flight, just that I?ll be driving home at 3-4 am now. :/

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you for your reply.  My frustration is that spending a upgrade just puts you on a wait  list.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways terrible service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/LSYbgLF59j?? let's keep it professional

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you!

Rejected response: neutral, negative