Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir please email me at temorris2010@hotmail.com. willing to discuss my experience & give another try would like to speak directly

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/ltwhmOL1Dr

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I can't find a good photo of it... You got one? #goodnight

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways There is an error w/ my preferred status & I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue they say they have no update. I don't work I don't get paid.  Jet blue has my money but no flight. Argh!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir and @USAirways have Cancelled Flightled flights after 525 pm today due to winter storm. Travelers urged to contact carrier for info.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm flying UA but *G with A3

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no my concerns were not addressed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Can I get any help with Cancelled Flighting my flight reservation?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @USAirways "ma'am if you have a complaint you should visit our customer service desk" {sees line ~45 people deep}

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways now on hold for 75 minutes.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah "I" got it rebooked

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I'm sure all these birds will be in warmer weather soon.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: :( RT @JetBlue: Our fleet's on fleek. http://t.co/ncguZDgDaQ

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I have almost 3 million miles w u so I am loyal to u.  When r u going to reciprocate?  What a joke

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue will we be able to watch the Oscars on our flight tomorrow?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways   Just talked to reservation. Must congratulation to them. Very friendly.  Good for usair. The ONLY airline we fly.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1/2)

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Just signed up for TrueBlue and booked a flight but keep getting an error when I try to link it to my TB account. What's the deal?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue we are on flight 751 and were returning to the gate can you provide any information?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http://t.co/Qw1til96YA

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - any way to get a message to an international flight gate at EWR?      Road conditions are horrible trying to get to flight ...

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir the 5:50 is sold out too?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united any news?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.?? #generic

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https://t.co/xGfS6tJTMo http://t.co/ixM3t5mIZc

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue short stop at JFK before IAD

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thank you for the update!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica you will match my #AmericanAirlines status? Cool!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Yep, was in one of my other camera memory card :D

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways is the @comcast of airlines #2hrs35minOnHold

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I love the hipster innovation. You are a feel good brand.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir can you help me update a birthday that was incorrectly input in a reservation? This is preventing me from checking in

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue CEO's challenge: appease passengers, Wall Street - The Columbian http://t.co/pG96ys9aSW

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united your helpful agents in Club helped.  I am just out baggage fees and a night of my life.stop doing business with @SilverAirways

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I forgot my password and I don't know if my username is correct, and i want to use my miles, what i have to do??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir been with my GF for 2.5yrs, she's from SF & I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I already follow you and can't DM because u need to follow me back

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @KleinErin Hi! Know a pastor or homeschool mom who might like SpiritED? Have 'em contact me on Prefundia:http://t.co/jRbZLHRW7y

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - delayed 1851. Need an extra 5 min to make 1769. Would appreciate a little help again this week.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what is the baggage allowance on flights from Glasgow to the US?  Thanks

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - 53 minutes on hold for a reservation?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways gate agents are now working with everyone to resolve connecting flight issues which is my concern

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir made it!  Thanks AA!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united your baggage person told me to go through @AirCanada - they're handling my connecting flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir still waiting for a flight... I should get my money back

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you guys get rid of the hip hop stations on Sirius XM?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united UA6357 needs de-icing! Stat! We've waited our turn...

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks for being so bad you make a two day train trip look appealing!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you have let me down. Seriously. #unhappycustomer

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I am good. I just did not understand the terminology.  but the merger brings new verbiage

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I sure hope you guys get me to DC to speak tomorrow! & @JohnNosta & @United: I'm winning here with @JetBlue

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir everything's good now brothaaaaaa

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir appreciate it!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Bruh ?@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thank you SWA and Shannon G. @LASairport (C22) for being a miracle worker! #awesome

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I ?¤ï¸? Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx & got in 2 hrs Late Flight. What will be done?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united She ???? won't ???? be ???? at ???? my ???? wedding ????. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent.  130am

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir 3 hours and 80 degree difference. Yes please!!  MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir it's ok I was supposed to be in California 5hrs ago

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. âï?â?ï?â?ï?â?ï?â?ï??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united hahahahaha ya tried that already

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Thanks for the information!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can i have my bags back   ding!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir do you think the flights out of Nashville will be Cancelled Flighted tomorrow?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Is that a guarantee? We'll see about that tomorrow morning when I have to fight for a seat.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways why have me board a plane knowing there is a maint issue?  US5235.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Is it possible to add companion to only the 2nd leg of a trip?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue waited for 15 min then got disconnect

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us).  Help...

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Well if you won't let me handle my reservation/change online, & your Reservation call # hangs up on me wtf do I do?? Bullshit.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways hello??? Anyone there?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks but still annoying. Especially if I miss my flight. ???? Can I tweet at the TSA??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http://t.co/4kI6Xr67nk

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  having trouble getting rebooked

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue lol at your "estimated departure time." Plane hasn't even started boarding yet. You can't even get your delays right.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue - I will for sure. But my TSA-Pre works with other airlines. Why is Jetblue different?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways looks like our bag has been rescued. Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Will do. Appreciate the replies though.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Also your at-gate monitor showed 23 empty seats

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @jetblue you just directed me to your mobile website. Where is the direct link? GET IT TOGETHER!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir rocks - @AmericanAir horror

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir MCO->DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways nope not yet...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Im just praying you get me home alive

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Good morning.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue ive tried on my phone and laptop :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I let a crew member know every time this happens.  Which is most of the time.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united How many 787s do you currently operate and what other aircraft do you operate?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united at what pt do u just Cancelled Flight!  Finally got stndby 4 1pm flight. What a day!  #missedWork #clientNotHappy http://t.co/sUPrLfOi8T

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I live abroad and am Flight Booking Problems flights for when I come visit the states :(

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue plans to offer direct flights from #JFK to #DaytonaBeach, #Florida starting next #February.?? http://t.co/oYLlRZQU5m

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united who can tell me where they are?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Why would you charge money to transfer points to someone?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website, what a headache! PLEASE HELP!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Flight # 604. Thanks.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Thank you!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no way one person is working entire security checkpoint in EWR ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for  3 hours. Need to be booked on next flight out.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys ???ð?ª

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways does anyone actually work at the dividend miles department? http://t.co/BgtJFmnEOT

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir got mine!  Just in time for the wife and my 15th anniversary!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united not my luggage

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir We all did! Skipper's walk-around too :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I mean, your employees were really nice as I literally sobbed?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united hi -- @united was. Thank you!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I have nothing but issues when I fly w/u what's up w/that?! #travel #vacation #awful

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue absolutely, my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two, will send a Tweet when it's done!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm a UA 1k. I think it's @iamtedking who was looking for help

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @justynmoro I totally agree.  You get the automatic phone attendent that goes NO WHERE and hangs up.  Lousy service!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I have a few questions about flying with my Maltese puppy. Can you DM me?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w/other airline

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Your customer service is  non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I have been denied. Not sure how you charge $150 one way then $25 on way hime

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir pls tell me how to get a person on the phone asap

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir give this guy a raise....great start to flight from AZ to MKE..

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir are 5 people there?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united You can't control turbulence, but you can control customer experience, lot of scared people up here.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue ???ð??ð?¤

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir it looks like a mistake

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united be patient while I let this string of tweets go out showing people you are bad at your business

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you guys rock!! http://t.co/LA397zaoAY

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight??¸#sfo

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what about the poor customer service at checkin at Kansas KCI?!? That's it???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue got it. Thanks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir we then had to deplane, and change planes.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir iiiii need help with my flight schedule!!! haha

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue, why must you always delay my Late Flight night Orlando flights? ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways your airline also delayed our bags to us for 4 hours & refused to ship them to our local airport #disappointed #stillbagless

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united thank you.
It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising.
Please assist with earlier flts to Cmh?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir greetings

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'll be calling tomorrow

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes I did. Terrible service from your courrier

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thanks, I will!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir if you guys fuck this up again  I will never forgive you

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http://t.co/Pw1eudlcZg

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@AmericanAir "Airport snow removal method #22..."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways made it! Just! Huge relief - thanks for your help!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP?? free tickets , for the i convince .

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways not Cancelled Flightling #837 because you don't want to put us in a hotel for night is our guess

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Late Flight again geez flt2417 #Late Flight #delays #typical

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/tEjrN09tfw?? NOOOOOOOOOOOOOOOOOO

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir 5 min away!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways US 728 Uh oh, no gate. Now truck will come to us.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ???ð??? RT @JetBlue: Our fleet's on fleek. http://t.co/rinzYSK6kI

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I have an issue that requires a bit more than a tweet to explain, do y?all have an email?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united how we looking on getting those bags to Lusaka

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thank you, but I'll be Cancelled Flighting my return flight, as I've already rebooked with another airline so I can get home today.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir go @franks105 go!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united would be hard to be worse than last time but I'm sure you'll give it a shot

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME.  Like the worst prank call EVER!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united "the extra care airline". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united your customer service is crap.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways your app is bad, and you should feel bad.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Haha! @JetBlue: Our fleet's on fleek. http://t.co/KmaNLdQbh4??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir yep. 99.99999999% certain it was on that flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you need this song for your next commercial!  https://t.co/jU9rHZ4RQc. #SWA #love

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue remember - I'm very doubtful and not very hopeful :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks! Very excited to see it :D

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir please improve business extra flight reservation process. can't book online?  what century are we in? 25 min+ on hold

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no I don't, but I'm sure United have my info on its system.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@SouthwestAir Why do airlines change ticket prices in the middle of the day
#annoyed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https://t.co/lio6oCpTEQ

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways is the worst!! Still haven't left.. Everyone missing connections.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: We didn't need this. RT @JetBlue: Our fleet's on fleek. http://t.co/cpZB285o71

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Done

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir wish you had a better mobile app.  You should look at the app from @united as it is much more seemless to check in

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I'm not sure what happened to my USAirways status when the merger took place.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united worst airline ever after 70+ legs of travel I am officially done.  On time is not in their vocab.  I'm taking my premier status to A

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Nope, still sitting at the gate!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united since I have an international connection at 9am, I'm hoping for the same thing!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways now on hold for 90 minutes

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354   Disappointed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united will flight 5559 to YYC be providing free food when we are allowed back on board  after the "broken lightbulb"

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united That was the problem.  We were being told the aircraft was on its way.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still "Now Boarding"...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no thanks

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Fuck you

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/frrfxCCw7Z http://t.co/nKlW9SsVRQ

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim & recheck luggage. Or will it be taken care of?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick "Goodbye" Very Sad!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for the link, now finally arrived in Brussels, 9 h after schedule...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I missed my connection already. Then I missed the next flight they put me on.  Now I'm going to LAX instead of Hawaii.  :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I need help about a ticket. DM me

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Pleased to be a Premier Platinum

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http://t.co/rfXlV1kGDh

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways your airway is a joke. I have never dealt with worse service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways so i ask for ice and the attendant snaps "i dont have ice on this cart" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months.  Where my free miles at?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Maybe it is just a machine...

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue send more service agents so all the stranded passengers can be helped!!!???ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð??ð???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue 266 at LGB in Sunny So Cal http://t.co/V015PK7DSi

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir DM sent.  Thank you.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @BernhardtJH I did eventually get through but that flight Cancelled Flightled.  Decided to drive but gave up holding to process refund

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue #489. Flight #589 is departing before we even board

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir what's done is done. Not much you can do at this point. Trip is already over.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Bad enough that there is no seat assigned he's  seating at an exit seat and a male flight attendant removes him from there

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united well that's big of you but I don't have terribly high expectations at this point.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways should, but didn?t.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+.  Forget upgrades - just want legroom. #unitedfail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you??? SMA

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@united Not what's been shared by the pilot with passengers!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/clu5pdPrHP?? :(

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir she was rude, unprofessional,  not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Its poor Flight management. There is   no reason why a scheduled 8:00  pm  flight to takr off At 11:00pm .

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thanks.    This one was delayed an hour and a half prior to scheduled departure.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica is anyone doing anything there today?  Website is useless and no one is answering the phone.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Ok Thanks

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you. We are signed up for notifications. We shall watch and wait! ??ï?â?ï??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal

Rejected response: neutral, positive