Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 ??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I need to be back in Cleveland as early as possible tomorrow

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir is that the flight for tomorrow?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir plane switch on 636 meant A= back of plane #disappointed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir mission accomplished today, Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Waiting half an hour for my checked bag at EWR (& that was Priority); disappointing, usually you guys are good.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Flight Get Me Out Of Chicago.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I'd love to take my seat, but it appears as though someone already has.  #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways why is it impossible to change / buy preferred seats via your app?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united There are Exit-Row window shades in approx 11% of the windows  of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united FAIL set to song. http://t.co/Axpn28xiQB "United Breaks Guitars" < LMAO!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  where's my bag?  In line 200 deep at DCA. Agents say call 800 #.  800# says talk to agents. Abysmal customer service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Group Cancelled Flights close to a thousand #flights Monday http://t.co/v1RADYKEP2

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica happy to spend the day together. Let's do this!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir companion pass please!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a "tech stop"?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways sorry doesn't help.  It's midnight PST.  How in the hell am I still on hold after 90 minutes on customer service line?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/o5sifHp4RT

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir robocalls me with another Cancelled Flightation. And then when I don?t accept the change it won?t let me connect to an agent. Just wow.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways BF has been stuck in CLT all day. Is the lounge offering free "This weather sucks & we all want to cry" tequila shots?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united followed you and DM'd you

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @BrandsSayingBae well here we go

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir so if your genuine, give me your opinion  on what occurred last night 445 fly  from phl, to mia. No assistance at airport

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue They told us 10 minutes almost 40 minutes ago.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: . @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I'll try to have a great week once I receive it ??©??????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you're still the best

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http://t.co/BRCsjBxG2s

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir But Eagle is always Late Flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Help - I left my Nikon camera under the seat in front of me. What do I do?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse?  #nothappy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of!  ??ï?â?ï?â?ï??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united booked flight in sept to get best price for April to usa, checked now and they are ?¬67 cheaper, what a con unhappy customer #ripoff

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue it says it is now 9:58 you owe me

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Just sent! Thanks :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I know. Just a little cold weather humor. :)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Classic

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir the whole plane is the same. How old is this plane?  The seats leather is coming apart ay the seams.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)?  Thanks in advance for the help!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir no. Told to call cust service on monday

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united free booze for the Bach party would make it better!  ORD-->MSY #Delayed #Again   We will enjoy either way.  Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united has once again earned a place as the worst airline in the business

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I have two tight connections in #Charlotte and #Frankfurt

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I had to pay extra $$ cos that flight was "no longer available" just because it wouldn't accept my US Card for a 1 way into NYC

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Disappointed in the FAA "regulation" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, & then told " I don't feel like dealing with it" ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir today, after 6 yrs., no longer my preferred airline.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united  your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: 1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir plz kys I have been sitting in this plane for an hour I want to leave

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir call the number listed? sure! by next Friday, I should get a real live person on the line http://t.co/8TJUuM22dD

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  Mad love http://t.co/4ojrSDWPkK NYC-

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles??¡. #wasteoftime #theworst

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@VirginAmerica: @KarinSLee Of course. Have fun celebrating!?? Thanks! Happy Chinese New Year!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir know that I could use that for a flight into Canada.  By they time they figured it out, it was too Late Flight to check our bags

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  what is the status on flight#122 STL-AUS?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united i need my confirmation number! Can you give it to me?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area & seat!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http://t.co/wU3LbCNcr9

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you suck. @SouthwestAir you're the best.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways ANSWER THE BLOODY PHONE!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/5KshTUe6Q0?? ????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue just leave certain things to the kids.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Can you please follow so I can DM? Thx!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir finally made it to chicago - 13 hours Late Flight.  Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Back at the Denver airport and ready for round two today. Ready to get home!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir don't worry you won't steal my money again

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united S/O to @Delta for coming in clutch and finally taking me home ???ð???

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways pilot says that we are going to take off in 10 minutes. So maybe the systems came back online?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united on the plane. I was thoughtful enough to ask for it and got it; there are prob others that also deserved it

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Your planes are really pretty. Just thought u should know that. :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue mission accomplished: gave @paulgordonbrown  a hug http://t.co/LT1pYKfvRq

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue look what I capture at Uvf http://t.co/Lj2ZXZN8kG

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Good morning!  Wondering why my pre-TSA check was not on my boarding pass this morning??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you found my camera!  Thank you!  You rock!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thx - fingers crossed they are found.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir your customer service is terrible, you're terrible, thought you should know.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways ah, and I was only given one shuttle voucher, so if I do ever get back to the airport you'll be getting the bill

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue where is it coming from? I thought Tampa?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: um wut ?@JetBlue: Our fleet's on fleek. http://t.co/M4UWcPxtXJ??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Will do :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4/20. Need flight to PHL

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https://t.co/Kaej9G0CHd

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 3659 from SGF -> DFW. You might want to clear off the ice for the planes landing. ??³

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united   It's too bad UA has had another unforeseeable operational issue on my return flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 3359 which you finally Cancelled Flightled.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I would like the actual email address so I can follow up. thank you.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Need to go frm TPA to MCI tmrw & my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir snapchat, iMessage, instagram......

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue  Called JB 3 times!Everytime, Auto Vmsg:"your wait time should not be longer than 9 mins" waited longer than 18 mins and no answer!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways the Late Flightr flight to Charleston is leaving before the flight scheduled earlier.  That's so wrong

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir why was my flight from Miami to Dallas Monday  rescheduled to Tuesday?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @RenoAirport hi, when do direct flights from Houston to Reno begin?  Don't see any days in March?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united would love help getting there today. In #EWR now. Will take any airline and connections. Thx

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I did they are busy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united private jet would have been cool! Do does not work. I'll try again

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir any idea if there will be any "spring sales" soon for travel from Late Flight August to early September? Going from PA to LAX.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I'll take 3 round trip tickets to the closest warmest place please! #negativedegrees #buffalo #snowwillnevermelt

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united followed and messaged. Thanks so much for the help.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways reservations had me on hold for 2 hours only to hang up...smh ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks for nothing

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir it was 3472

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @lindaSWC @united:  We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways, can't control weather/flight attendant.Can control this-green ACU bag, 1.5 hrs & counting! Yep that's me! http://t.co/0jUtCDRLjl

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I?ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways just hit 4hrs.  what is typical wait time right now? should i drive 2h30m to the airport service desk?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Does your company see passengers as customers or just $$$?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I would like to communicate directly with a "Customer Experience" executive. Does Joanna Geraghty have an email address?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thank you. Please follow and I will send.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You!  #notcool

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united alright thank you. Much appreciated.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@SouthwestAir glad you appreciate it, it?ll be the last dollar you ever get from me thanks to your wretched customer service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you for following up!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I'm sure they did. It's certainly chilly back East today! ??®

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways your customer service is atrocious.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways you guys are the worst airline I've ever dealt with.  No notifications, no keeping customers updated.  Terrible service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @highbuddyyy that totally sucks my cousin worked at PHL said @united

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what is the damn delay????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I would love to go to the #DestinationDragons @ImagineDragons show tomorrow in Utah at @VelourLive! I've been trying so hard.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united my flight was at 1 pm. Still at the airport gee what service.  Do they care, nope.  Delayed until 7:55.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways the kind gentleman at the gate tells me to "go left" to get my hotel voucher at the ticket gate. Took about 20min to get there

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways awesome! And yes, @UpInAirClaire is!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@USAirways
That is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united In 2015, United is "unable" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp ???? #imtired #wannagohome

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)???ð??ð??â?ï?ð???)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/yZH4ZRQM0i?? really JetBlue? #fleek?!!! ???ð??ð??? hell no... Yall petty

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united for the record- Rozana at Newark was lovely and helpful. #choosekind

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united  flight 441 on 2/4 was delayed over three hours because the pilot never showed up!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united already missed connection... UA 495

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue is it your standard protocol to call security onto a plane for a crying baby?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet.  Promises are free.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks!  Can you help remind the agents it's ok?  Ps. Heard rumors of a streaming wifi TV/movie service you might be installing

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue once again my flight is delayed. I hope I dont miss my  connecting. Please don't fuck me... I have a girlfriend -_-

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue do you think snow in boston on 2/24 will effect my flight?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue CEO battles to appease passengers, investors - Toledo Blade http://t.co/R4xJXQRX1z

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I sent in my feedback.  Thank you.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue still waiting for bags from flight 26. It landed an hour ago.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue yes! Always a treat to fly with you guys! ???â?ï??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united any last minute flight deals for your cute little #frequentflyer ??? :)))) my Friday flight was Cancelled Flightled!!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is synonymous to with #rude. And #cheap. You really don't know how to value the customer

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue sent :-) curious to see what kind of comp we get.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue looking to for low rates bos to Vegas in Late Flight June for 3 kids and myself for a sporting event. Any deals or breaks

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways bad weather shouldn't mean bad service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united why do you bother surveying me!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Very nicely done. ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Can you help me with a refund.  the phone guy couldn't help.  The website won't let me submit a reply.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united i would like to know if its possiable to checkin online or must it be done at Schiphol?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united why am i mot getting my refund?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @jetblue I hate you for this ???? https://t.co/g4WwR6VBRQ

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I?ve been on hold for 36 minutes now, any time you want to answer the phone that would be great.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@AmericanAir versus @JetBlue
in Customer Service?
Who will win!
For Me @AmericanAir is a convenience to a trip to Cali <3

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united it's done.  If you do something to make up for it I'll tweet that too.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir flight to San Diego is delayed per usual.. take me home!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flite454

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @jetblue captain "takes as lot of muscles to frown but JUST A FEW TO SMILE. Y'all ready to go flyin?" I mean... Now I am!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue over 2 hour delay going from NYC to Denver! Come on man!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways And it's 3:22 with no sign of boarding.... Can I please get another update?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united your airline is the biggest joke of an operation in the world.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Understood and thanks! I should have tried reaching out sooner.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I need help with a missing bag.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united lol too little too Late Flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @FortuneMagazine Congratulations!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue definitely!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  thanks! Now I just need to locate where my luggage is!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thank you guys! Brilliant customer service

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united customer service has no solution and now we might miss a show because of them

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir the wait for the bags is longer than the actual flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue quick ? Why is a person traveling w  a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Fliers to Gain Access to WSJ Content - Analyst Blog - Nasdaq http://t.co/dWEse7Xidr

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir refund

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  I've never been treated this badly

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir oops, Sorry, Done,

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways will do.  maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight & all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I totally understand the weather. Just frustrated. Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways delayed I'm charlotte big surprise

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven?t waited days to get home #notokay

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue .. { it's all a320's right?}

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united.  Pls hold UA2066 for 9 cnx pax frm UA6194.  All runners.  A 5 min hold will save 2 fam frm miscnx.  Pls. Twitter is watching.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds...  #Flight7

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica @ladygaga @carrieunderwood All were entertaining

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I thought about moving a lot of business over too, but first impressions count.. Glad it was miles and not cash.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir #oaaret is our flight Cancelled Flightled?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir #AATeam thanks for working in very rigorous weather conditions for all

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Okay, thank you for your help :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 953 our  fligth Somthing to talk  about this?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir not sure why we are still here in Dallas.  Plane has been at gate for 30 min.  No update at all.  Flight 1140, poor service.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883)

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir trying to fly out of Nashville tomorrow. How is it looking?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  redeemed themselves!  Flight out at 7:44!!! Had to call and negotiate,  but thank the Lord I'm heading home!!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir please do something about the speed of your WiFi connections on your planes.  It might as well be non-existent.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways cardholder is flying.  We both have us airways and advantage cards which is more frustrating.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united does forelock guarantee the fare only or fare & seats?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united anything yet JJ?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir for frequent flyer miles can we schedule interchangeably and get credit?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir how about fixing the wifi!  3rd flight where it's not working. 800 series plane so not like it's an old plane.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united quick response offering assistance but lack of follow through - not really the service I was expecting

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have?

Rejected response: positive, negative