Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir horrible flight!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http://t.co/Zira2z3UDc

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united where's my damn bag??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir - yep , they've been good.  Now can you make that 1535 flight to mci wait just a tick....????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways do you have an email??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Just saying the truth. You don't even an email! #2015

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir YES please....How do we get that companion pass?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged.  Thanks for the reply.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united should have been able to get seat assign without paying $174 more - cust sec should have done that for me

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir DONE!! thank you so much!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir..still here. feet are freezing b/c doors have been open. Flt time was 8:30.  We have fuel but now waiting for "rampers" #AA4285

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways you guys lost my luggage

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening?  No info....

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue who do you think is gonna win Mayweather or Pacquiao?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thanks so much!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united hi guys, do you have a general enquires email address please? Thanks David.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways must be nice to take your customer service phone off the hook! #fendforyourself

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @dfwairport me too!!  LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http://t.co/RvCDA2nnme

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Hi if a premium ec upgrade was paid for & then a mileage BF upgrade done is the prem Eco upgrade fare refunded?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: "Rather make a complaint or your flight?"

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united   Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Strike Three!!! You guys suck!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http://t.co/m7MMq2f5FA

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica mood lighting on point???? Reclining my seat, kickin up my feet??¤

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir aa223 being ignored

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  @SouthwestAir  ?? Y'all will like this one. http://t.co/hF8aJZ4ffl

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 2 days and 3 planes with mechanical issues?  Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways can't even get on hold to wait to speak to someone-awesome

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks I just sent a DM with this info.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP?? the service just hasn't been great.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank you. Been trying for two days to set this up.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir So much for Status, EP and 1.5 million miles.  Revenue First class ticket and Im sitting in Coach thanks your rude CS staff

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I'm in MEX.  I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir #Vegas I was there 5 days ago. Miss the  Warm Weather

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 16 days for one flight and 8 for the other (roundtrip).

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir been all up and down the area where the pic was taken and don't see any albums.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I do need help Cancelled Flighting my flight back. Your calls times are ridiculous.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Flight 35. I'm on my way.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http://t.co/dORuxBqla1

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible & certainly not EMV compliant

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Will do. I appreciate the response.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united went to Customer Service kiosk and they were able to help out! Still thanks for following up!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I've been on a music hold for over a hour trying to get my AAdvantage membership merged, can someone please call me ASAP?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united never flying with you guys ever again. The customer service is piss poor at best.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @corybronze  INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united how does that help me with my customers that I couldn't meet with (and subsequently lost)?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica fav airline

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @manuel_c "here for you" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or....

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight 4841...3 gate changes on top of this.  Really hoping you can compensate with some points/mileage to my account!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways hundreds of people in line and less than half the desks being manned at CLT. Help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc?? @JenniferDawnPro

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united lax29108m make it happen please else on a cruise with no luggage tomorrow

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united customers ???. Customer service ??? http://t.co/qP6Aw3nLIP

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways me too. Me too.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue  please start flying to Guyana soon

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue well I'm not sure I'm that bold! lol or are you saying you didn't believe me?? :P

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways them and @AmericanAir

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Tell me the secrets to flying high #RedCarpet

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica please add more frequency to PDX Portland

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no they did not want to deliver at my house. Had to go to sombrons else house

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure" - no shit.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica  DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united how do I get my account number if your website says email is unavailable?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue here we go again, 2nd round trip to CA in a week #TrueBlue

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir redirect my flight without telling me, service is abysmal.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Amazing to watch @chasefoster (who travels with celebs all over the world) show the youth of America who *not* to fly with.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir   Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue u suck Big Donkey Balls!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@united: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united DM ed u the request num

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways  Thank you for allowing me to spend more money on vacation by buying things I already bought.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare.  I was hung up on once. Can you help me rebook?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson .

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica and it's a really big bad thing about it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I will. I love flying with you all. Great service.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue your website is seriously horrible and so is your  call center!! Almost makes it tempting to fly someone else!! #sodone

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I am on 1528 and my connecting flight is 909

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir how comes no one has answered my calls or emails?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life  http://t.co/sbEhi46bMk

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir who should I contact about a missing Rapid Rewards credit?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too ??????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue U said 15mins to Take Off and now we were told 1hr more delay & possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir your wifi is angering me with its slowness

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir y'all the real MVP with these prices...

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united IT-problems with the link? #3thparty

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir no standby line update online or on app either is troubling

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways need to retrain US 3837 lead flight attendant and gate agent at arrival MKE 2/23.  Horrible attitudes toward helping customers.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways when will FLT 445 get a gate at DEN? Over 20 minutes waiting with no information.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways great. I just called your fucking phone number and she hung up on me

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united stuck in YYZ because staff took a break? Not happy 1K....

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I guess you have to "follow" me in order for me to send you a DM.. I tried and it won't send.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue and the 20min line I stood in to drop my bag off?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Man of steel flies to more cities though...and with more frequency too.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http://t.co/QKquRagGoO

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir a nice trip back home after a looong vaca ???ð?´ http://t.co/9TRvfnCedL

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United What's your phone number? Customer service question.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united message sent. Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united how about starting without the robotic response?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 618 was flight out of Houston

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways would it kill you to not let 3,000 miles expire

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united will do. Thanks for the help. Cheers

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Flight AAL65 declared state of emergency? Squawking 7700...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @CourtSnod hopefully Nashville is open. I want to come home today

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 4016 529557.   You going to transfer my car to me too?  Because it's at the airport you couldn't get me too...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Dmed you. Thank you

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir sent DM

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @MarciaVeronicaa she missed her uncle's funeral, and you "hope" they can find another flight. That's very considerate of you.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica still waiting to see  @Starryeyes_Dev_  ????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @jetblue any idea what caused the delay on flight 1316 FLL > Jax ?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways very embarrassing.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united volumes, profit up http://t.co/pKfI9bTtzf #aviation #aircargo http://t.co/BBj6kMTYUl

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN?? I was finally able to secure my seat. Thx

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways really need help asap, so please make it quick. Thx.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/b5ttno68xu?? I just ????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways so it's a $25.00 bag fee for a golf bag on a domestic flight?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no u don't

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir any idea what's up with flight AA3181?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Social Media Takes Flight with Fly #LikeAGirl - What brand lesson can we learn?  #SMM #Brand  https://t.co/nTGl2WnQVM

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @love_dragonss AHHHH YES LAUREN

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue our flight out no Tv. Now our flight back not seated together. B6 620. Maybe our fault still no fun.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks -- we filled it out. How's our luck with this? Is it common?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes! I'll be sending an email to customer service today.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue You failed. That's the answer. Please don't justify otherwise.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I did they did not.  I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flt 4567 has had two more updates in the last 3 minutes.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I'm on #1058 tmrw from CUN DFW. Final dest'n is ORD. Seeing freezing rain in DFW all morning. Should I change my connection?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways How will I change it?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying "we don't do that"

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue do you have any afternoon flights going from BQN to JFK? I only seem to find early morning flights.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir yep, they moved me to 16A as they showed me flying "standby"

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue any idea when the flight will actually take off?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue yeah I'm aware of that. Hence my original msg to you.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thank you...I know it's a busy for you today but any help would be appreciated...

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Yall tried it. "@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNB??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @dfwairport you 2 together are the best part of flying!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what happened to flight status map? It was so cool..

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir my seat is disgusting. Old and dirty. When are you going to refurbish this plane?  US Air 597 jfk to phx

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways how long is that flight? http://t.co/bCwckWtnlE

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @Rizzilient I booked tickets using miles and need to change the dates.  Have been trying to get to an advantage rep 4 two days

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir luv my companion pass!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thank you finally got our bag. Customer services reps were wonderful.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what am I paying you $275 for?   Fly the damn plane!  Not one announcement from the crew.  Let me know how you wanna refund me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thank you for refunding me on my baggage ! really appreciate it

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways no your not!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I meant can you use the 50k bonus sign up mileage for Alaska flights or only American?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight.  #unacceptable #ORD

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir always when I fly SW. #loyalRRmember

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Hi guys.I have 2/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider FÃª-route as I have connect?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Can you respond to my DM?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I unfortunately didn't get her name :( she was not nice!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica you have the absolute best team and customer service ever.  Every time I fly with you I'm delighted.  Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  A true #AmericanView ...The National Mall http://t.co/N7ExdbcRHg

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways / @AmericanAir are incompetent.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flight 437 PHX>ORD.  Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir boarding in 2mins YAY!!!!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Y do U not reply to customer refund forms??????????? #unitedairlines

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways or how about power outlets at your seat if you're gonna keep us siting here forever?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways & @AmericanAir planes in #grandcayman http://t.co/GX7QbtckBr

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir hire more customer service agents. And hour and a half is too long to hold

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@SouthwestAir boarding passes now compatible with #iPhone #Passbook
http://t.co/1ESmMnIZEk

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes there is when you keep getting the same robotic answer.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue App still saying I can't DM you...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. Its all about marketing right?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united that's the reply? Lol hoping that at least the new plane was maintained before the flight. ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you know it!!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Do you have any flights with lie flat seating from STL to PDX on or around the date of March 5?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Re: Flight 8088 SXM>JFK what time does bus leave hotel on Feb 22?  Mass confusion here.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I cri

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united No thanks.  Took care of it when I called

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I will thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! ???? #StatusMatchPaidOff http://t.co/ATfRKp6goY

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Indeed. It was not ????.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Rats, that's a bummer!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue great.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 2 hours?! And just got disconnected.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways how can a person go from number one on a standby list to number twelve in three hours?  Should I be super platinum diamond status

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what is the problem with your flights to ny today

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir would it be possible to change my flight on your website? Many thanks

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue not an issue but I think training & information would help. Great ppl but service needs to switch from individual to group better

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks, me too

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Like http://t.co/VPqEm31XUQ

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA)

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united & I've been hung up on twice by your staff. So upset right now

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Why won't you let me leave Newark!?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: But, are your flight attendants fucking tho? RT @JetBlue: Our fleet's on fleek. http://t.co/wGYzTnjCXm

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue no they offered the flight (4/19), I paid, then they changed it.This is the 2nd  time you have done this to me. ruins cruise plans

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - have dinner reservations in a few minutes -- and I've been trying to get through to you since BREAKFAST. #onholdwith

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir The delay is nothing but the personnel being so combative up to the point of saying "what's the hury,  the plane is not leaving

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue a little vino wouldn't hurt ??·

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Lindsay and ??.  Darn.  Terrible memory on my part.  I know they are headed back to IAD and then PIT tonight.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks again for your concern. I will contact customer care upon our return from Australia.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  I have 3 times and no one has been able to help me out

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is "No". :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united On flight 1220 right now...

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir One hour to check in is 45 minutes too long. MIA FAIL.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Thank you. But I don?t understand. What will you do with my feedback?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what's wrong with the plane? Flt 581

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir how do get priority seating after you already paid for the flight

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir bought a ticket on @SouthwestAir. After two days, your "team" couldn't share the data needed to get me to my next meeting.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy

Rejected response: neutral, positive