Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue two rows

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Why ?@JetBlue: Our fleet's on fleek. http://t.co/a7NvbJ8ipx??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is to airlines as @comcast @XFINITY is to cable/internet

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue That makes two of us! Lol #Blushing

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir really? That's it? Not even a "we are looking into this to see what happened/what we could do better next time"

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue  any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  I will dm you now

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm glad 1K means something, lol!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue should i continue?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I cannot DM you as you do not follow me.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Flight 4315 (N231WN) taxis at @FlyTPA prior to flight to @Fly_Nashville http://t.co/IDRa8keNoH

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united i DMed you the details

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email.  NOT NICE FOR WE PLATINUMS.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue You definitely will!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways no you call me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways i have a question. i need to talk to someone by email. Can you give me your email address? Thanks.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude  ??º??¸??ï??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'm following now

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
?@JetBlue: Our fleet's on fleek. http://t.co/g97HAbyeP5??

SMH

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united  4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight  50 min and still counting...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Using JetBlue miles?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thanks for the THIRD gate change http://t.co/UfBdr5AxeO

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thank you

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Am I allowed to carry on a suit bag and carry on bag? My suit bag will hang like a jacket would. It is soft sided, 48"

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways How long does it take to receive ticket # from @AmericanAir for itin booked via http://t.co/79waJk7EyT on US flights?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Could this email be resent as it doesnt appear to have arrived.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir the new logo is going to look amazing on the airplanes

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Hi there, any rough idea of when January 2016 flights will be made available?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I definitely will. Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair Hi, how do I add a flight to my account? Just created it

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways they finally answered. They were rude and didn't help me at all.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. ???ð???

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I sent you an email

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica How about some free drinks on the flight back for the free promo?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Worked now, ty

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united that's not good enough for all of us affected by the awful organization and timing and have now been set back

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I DM'd you. Anything you can do?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Flights 1384 and 1583. I have picked up twice this week for 1583, and both times it was delayed!! ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united when will you offer real food in american clubs like the amazing food you offer in Heathrow?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue great flight http://t.co/E0R0NTO4TR

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Just sent a DM. Thank you for the acknowledgment.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways now on hold with customer care.  Wonder if someone will pick up the phone before 5pm.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Where should I fly by May 3rd? Plz advise.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways  ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I've been on hold for over 90 minutes... There's a lack of quality service here.  Nobody cares that I hate your shitty airline.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united: Worse - headed to LaGuardia (delayed).  Why is the tray table the size of a mouse pad and the overhead the size on my pocket?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir yes I was everything worked out great

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Fliers to Gain Access to WSJ Content - @zacks_com http://t.co/GouzrdT7ZF

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir finally got through. Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united But thanks for asking

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I have a voucher that expires next week, can I get an extension on it before it expires?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Airways Lowered to Strong Sell at Vetr Inc. (JBLU) - Mideast Time http://t.co/yMMH9k4CBr

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue 's Once upon a sale that does not include BTV, as usual!  #jetbluehatesbtv

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue #kudos! And we're done and heading to warmer weather!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Cancelled Flight previous request. Will accept ticket number for document number

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue hi is there a way we can check to track the flight that will arrive & that will be our flight to depart.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways strikes again...lost bags. And two of them. #theworst

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways shout out to Cathy at the Vegas airport check-in for hooking us up!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways hello I have a question for you and your phone lines have jammed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH?? always blame the customer

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica  I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thx, just sent the DM

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir would you like any additional details of my issue? Airport, flight, agent name? Or are you happy w/ this automated lip service?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir how long does it take for my Rapid Rewards points to be credited to my account?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united your seats are god awful.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways getting sorted, thanks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue  all of which will be getting my business. #unfriendlyskies #unbelievable

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Will the nightmare ever end? Just found out our flight today is delayed due to "ground handling delays affecting a prior flight."

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thank you!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways and now that flight pushed back to 2:35pm departure.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir your maint delay left us stuck in den!! Flight 1080.  Been on plane for 7 hrs.  Stop flying broke french planes!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue my daughter's college game in Denver.  Only one set of parents will be there ??¢??¢??¢

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united was in the air. Just DMd you

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight from vegas to houston Cancelled Flighted this morning "due to operation" what does this mean!???? Thank god I woke up early today!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir how can you not be taking calls? I need to change my flight!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/PULp4i0w96?? smh

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Has the most useless & Rude employees ever at Philadelphia airport never again will I fly with them ! ??¤

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue can you share where it is coming from?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline  Shame on you!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Airways Short Interest Down 3.5% in January (JBLU) - sleekmoney http://t.co/znsUjP86Bv

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united at the gate! IAD to RDU

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue It's for me, I spoke with a rep on the phone who suggested I "Voice a concern" via "Email us" on your site. I did a few moments ago

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again.  Unknowledgeable staff.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 4 great flights with no delays! Thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Thanks. ?@USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I've tried...its @USAirways anyway

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue does not fit in 140

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united How long can I expect the formal response to take?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue right now completely pissed off

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 2284, four hours Late Flightrs and we are finally flying out...too bad I missed my event

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united on line baggage system complete rubbish. bag missing 2 days. No meaningful information.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways big thanks to Yvonne Anthony from the Chairman's desk.  Top tier customer service today.  #outstanding #service & #support.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue #ClosePWCS please just tweet this???ð??â¤ï¸? I fly jetblue every time btw????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir no you are not, you just care about mighty dollar.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways please follow me so I can DM you about something

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue please get service started at @triflight and offer good routes lile florida upstate ny vegas etc

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue my mom always said to never settle. If your chips ain't blue, you just won't do.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united that's of course in lax

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir  thanks hoping that by wed I can get back to DFW

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Flight delayed 40 minutes in ORD because plane didn?t have all the food. That should be fixed in the future. It?s a dumb delay.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united YOU SUCK!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir    Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica ?? is flying from Love to Austin now. That is most excellent news.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united keeps delaying my flight, horrible customer service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united's in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint, just an observation.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir How do I enter passport information on an existing reservation before check in?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united my friend lost luggage on flight 1547. What to do?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thank you for your excellent customer service - resolved issue quickly.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue sorry for my misunderstanding of the term, but what does that exactly mean?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: No they didn't -.- ?@JetBlue: Our fleet's on fleek. http://t.co/58B7swRpmq??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flight #703 Philly -> Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@AmericanAir: @nlrphoto Those are very beautiful photos!?? Thx! Would marketing dept be interested in buying?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @laurasbrown5 What does "dealing via email" have anything to do with a crappy web form that is not made for mobile devices

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what you did was illegal and a breach of contract. I will be in touch but not through your "customer feedback"

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.
J

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir why have I been on hold for almost 3 hours? This is ridiculous

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'll let you know week after next when I do another coast-coast RT again.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Am I flying on Spirit air?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: But expect no help from ->@SouthwestAir <-.  Our flt was canx at the last minute for "weather."  We flew home on weatherless @united.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir were you handing out tickets while I was sleep ?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is it on a flight now? Thanks for reply.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir when should i expect a response from customer relations

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 3586 from IAD to BUF.  Incredibly loud, and like a third world 70s inner city metro bus.  #lowstandards http://t.co/m67WnBglXQ

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: His name is Enzo ???? RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http://t.co/dLh9138HBg

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Dallas/Fort Worth flight number 5320

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue sounds great! Thank you!! :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united blood services, make your appt. today! 18009174929 http://t.co/6UXwPaduGS

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flight #3900 fro ORF to PHL.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united false.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united why would they make me share a room?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir delayed.....wow

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http://t.co/AvbdstJUJS

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united still waiting for a reply

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @dfwairport got rebooked through the AA online app.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you'll be hearing from me for sure.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no wheelchairs

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir how it feels on flight 4251 http://t.co/JM8gQ1KGrF

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue yes Party is Over ????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat?  Please.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir On hold for two hours and it timed-out on me. Great system you got there.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united what do you think missing meetings is worth?  A flight voucher?  I fly all the time, so what would make it right?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways on hold for TWO HOURS now, pick up the PHONEEEEE

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir do you have hand sanitizer in the bathrooms on your flights?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Only way to fly! #Elevate #Gold

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united RTB>IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways me too!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm in Denver, my bag is in San Jose. See something wrong here.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united met with agent. All taken care of. Thx for reply

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir have u seen any of the messages the past hour ?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir You don't have those abilities anywhere! Not at the ticket counter, at cust service, or online. That's why we're done here.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united one hour after departure time and still no update!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united ok thx!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir it's flight 5348

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  I sent a email to customer relations and I will be calling tomorrow.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir great thank you

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue true. Maybe. Wish I had expedited security haha

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  I USED to always fly Southwest.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways So you understand why I'm resorting to Twitter: No help available at  gate while this occurred or by phone afterward.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Any way you can help with entry to Vegas event? My Boyfriend & I have been @Imaginedragons fans since 2009. They are awesome!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online & get "fare no longer avail" msg

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @PHLAirport Will Flight 2155 that arrives at E11 be a penguin plane?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue's CEO battles to appease passengers and Wall Street - Lake Wylie #Pilot http://t.co/jgor0vdI3S

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I have a question

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: See what you started now @nytimes RT @JetBlue: Our fleet's on fleek. http://t.co/atd2Sm8HF4

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir thanks for the follow up.  I appreciate it.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - ok noted. All details will be DM'ed to you shortly.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways usually "sorry" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir didn't realize no clothes until at hotel - suggestions?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways husband tried to use dividends & companion fair for emergency, transferred & put on hold for over two hours gave up #disappointed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Hahaha.... "Meanwhile in Russia...."

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways where are my bags?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Fair enough. I don't usually rant, but it's good to know someone's listening. :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir get me on flight 4146 to denver and I'll be more than happy !!!!!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Direct Messaged you, didn't hear anything back

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir k thanks :)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http://t.co/HDoXiM6NZ2

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you're missin the point! There was no "weather". You're lying! Seats was broken. But u claim "weather" to get out of hotels. Classy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Just had the worst experience ever flying with you

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways looks like you lost another customer  when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement  1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you suck.    9 hour delay?!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir your welcome. It was the thoughts of nearly the entire plane.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united
I will admit, you've been rather good to me over the years.
You've still got me hooked.
(for now!)
Peace.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue trivia contest to win flight. 1 question. RT and Follow & I'll send you answer to enter. http://t.co/AucSYKFUHD via @WSJPlus

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks so much!! ?¤ï¸â¨ very relaxing flight!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue bag just delivered and items have been stolen.  At first look - my Kate spade bag and bottle of spiced rum!  Wtf!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways sorry, we are in Philly. Should've told you that.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Thank you for responding so quickly to my tweets I do appreciate that.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir  #BNA

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways churn rate increasing by the second

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 4 hours . How do I change my flight that was Cancelled Flightled ?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/dxn58rxDkS?@jameskraw see.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you put a sour taste on this customer?s vacation. it was joke watching those ?we care thanks for choosing us?? videos

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/zSdGzyDNDe

Rejected response: positive, negative