Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways I have been on hold for over 3 hours.  Please help! http://t.co/tyXAZtMQ1U

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways asked her why needed to take yellow tag off. She said, "because I told you to!" Expect a personal apology from her- unacceptable!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir frustrating indeed especially when no one knows what the issue is....

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @united week is going to make up for anything, or put me at ease.  You should be asking me how you can fix things, how to...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - flights 4500 AND 403 delayed for "crew availability?"  What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways Why are we waiting 40 min so far for our luggage??? #wannagohome

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @love_dragonss LAUREN HoLY SHT

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Flight 136 departs 2:14 AM  Finally!!!  Arrived JFK with no psgrs at 5:39 PM.  That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united direct messages not going through please help

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Thank you for the JetBlue Credit. Nice save :-)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways / @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@USAirways Welcome to North Texas US Air / American Air employees.
Housing and Education are great opportunities in The GR8 State Of Texas

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica moved my seat with no notice. "Better seat" is cabin select not behind the row I selected???? #DISAPPOINTED

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways finally rectified my flight situation! Thanks again

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united severely under staffed at Iah.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w/out paying. confused

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways It's very difficult to work with Baggage claims when they don't answer the phone

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways lol thanks to you we had to switch to American http://t.co/Sl6BDRXfN8

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways what happens to frequent flyer miles earned once merger is complete with AA?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways or is anyone even responding to social media? AWFUL.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I have 8 flights with you in the next two weeks :) let's make some good memories!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  you are over 40, please start acting your age and stop with the short-shorts!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: .@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica @SSal thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir "sorry you were disappointed" #outoftouchwithreality #people have kids and jobs

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united do you think there Will problems at Newark, NJ on Saturday due to expected snow?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue wow you guys answer people wow you care I love jet blue

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - I'm in the Cust Svc line.  Your Charlotte, NC agents better be in their A game.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue It's absolute madness in the west, but tell me who you like between @memgrizz @warriors @spurs and @okcthunder

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP?? inconvience*

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United does a great job of answering public messages. Direct private messages, not so much.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue do bags still fly free or have you started charging? thanks!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Switching planes due to mechanical problems.  How does reboarding work? Was A49, now at end of long line.  Stuck in middle?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I will be traveling from LAX to CLT to HTS, I have been rebooked for tomorrow due to the travel advisory.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways this is more than having patience. This is not acceptable. http://t.co/N7pSuEJDC8

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Maybe stop telling people the wrong info on your customer service calls.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet.  Working is off the table. #disappointed

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I hope so too

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @CheerTymeDad Gee that's like almost caring about ppl more than $$.  Think I'm more int in having a trusted adult w/ daughter .

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: No no no bad airline bad! *bops you with newspaper* ?@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Life goal: complete ??ï??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir no, thanks. I think we have it straight!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united correct?  What's correct?  Sorry I'm lost

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled.  Need to get out there ASAP.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Yeah, try harder. No catering truck in sight.  Can we just leave now w/o the food won't eat anyway?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Hi! Just got my TSA pre-check # & put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@SouthwestAir three cheers to your Denver staff. Don't know if we
will get out but they're keeping us smiling. http://t.co/RX8z53M7yy

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united this is atrocious customer service.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I can't call right now. My baby just fell asleep.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united screws up again...to be expected! NEVER AGAIN!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways  my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now.  Taking way too long http://t.co/NeHnsDCkTY

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir arrangements to reimburse me for the rental I had to get?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir cannot talk to any agents keep getting hung up on crazy

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I love you guys!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! ???ð?¡ flight #4229

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help & to call back Late Flightr. FOR A WEEK NOW!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you're my early frontrunner for best airline! #oscars2016

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ?@JetBlue: Our fleet's on fleek. http://t.co/mpi4yuo9jR?? Oh word!!!!??????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW/ORD? Huge !!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways How can I change without penalty and not have to call customer service

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir is AA951 to SÃ£o Paulo taking off today? Your colleagues won't tell us any thing

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Utah, I think. And thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 1917. Thanks for the 5 hour layover in LA too???? Icing on the cake. At least your staff was courteous and helpful.. Not #unreal

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united U kept passengers waiting all night 4 a plane that was being put out of service.  Leaving everyone stranded for night. #inexcusable

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united are you looking for European Flight attendants for Paris or Frankfurt?

Best,

Fabrice

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Spent most of the winter in NNY with Mom,  JetBlue will take me home to FL via BOS on Mon. Miss hubby, kitties, warm #countingdown

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I will. Is it down or is just me?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for ruined my vacation for having poorly maintained aircrafts that can?t fly safely out of STT. #UA1481 #Cancelled Flightledflight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir would also like say kind move on adding the points !

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you want me to talk to the wall?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through)  Appreciate it!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir need assistance getting an extension on a flight that has expired.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir LUV Ya Too!!!!  I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue the USA help line.  i accidentally booked a flight on a thursday instead of a wednesday and want to switch

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir the worst air experience I have ever had and I am not in the first plane yet.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thank you for the tip!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united so what's the solution?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Lol great answer.. ?@AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http://t.co/p6r5rt5Ow5

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica  how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks finally made it.. Missed meetings but what can I do now?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue it's only because I'm wearing #TrueBlueColors!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks so much for help Us, u r amazing!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir when will the winners of #DestinationDragons be announced?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways thanks :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Awesome!!! Sending now.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska ????

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways yes, thanks but took forever

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'm really craving your pretzels, please send me some.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United super lame that you charge $8 for tv on an international flight to the US. It isn?t 1997!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways but my bag is still missing

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir just messaged you. Please have someone contact us immediately.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue kids fly. Don't hire people who don't care about them. This guy. #jetblue http://t.co/clvlhfgUZw

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I need some help with a reservation

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue flight 1041 to Savannah, GA

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways  US1799 CLT->SFO in first no desert, no snack basket. Incoming was on time ? What?s up?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @stephenrodrick Your team needs to build capacity

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir tweet just popped up on my phone with @amin_aur follows. Missing my favorite Southwest pilot and brother.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways can I book using some sort of breavement program? I need to get home for my pops funeral

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways seriously???  did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Can you help with a seat assignment?  5 people flight 694, PHX to HNL, seats are split up.  Anything you can do will be great.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united download jeokoo the American app for air travelers

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue that selfie was extreme.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united and learn how to book flights. http://t.co/MHHS9RUpLv

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd?¦incompetence.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone?  I can't wait 2 hours.  :(

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold.  Unacceptable!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica classiq, luv Virgin America. Greetingz

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united where is our luggage

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir hot stewardess flipped me off

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue any idea when November-December 2015 travel opens up?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways please help on hold 3 hours can't change flights I'm stuck here

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Counting on your flight 989 to get to DC!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways ur "response" was: my "inconvenience was of no matter." U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united take a lesson from @VirginAmerica , they know how to treat customers!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways you are the actual worst.  You have zero respect for your passengers. I'm officially done flying with you.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I am following you now

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I will. Thanks.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united So excited I was put on an earlier flight to get home! Woo Hoo! #travel ???ð??ð???

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue they were amazing and thank you!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir no thanks

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot?  Now I miss my meeting Atlanta because someone slept in?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @KyleJudah be responsible for replacing it

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir help http://t.co/hYrAo7A4Uu

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue ok, tx. Will tell the guy sitting next to me at the gate

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir : thanks.are flights operating now or Cancelled Flightled?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue what is happening with the flight from FLL to SFO? Why the delay and the reroute?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir FINALLY!  A Passbook option for the SWA App. Thank you!!!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir when is next lax JFK flight today

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united exactly

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue good to know, thanks so much!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir @karajusto OK we will! Thank you!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways will I get the full amount credited to my account for US Airways credit?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica omg omg???ð??? nonstop Dallas to Austin on virgin?¨??±??ï??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir your gate agents at DFW gate B16 are pathetic tonight.  Terrible communication, stories changing and apathetic

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united no. I need you to have more than 2 agents at check in.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @scotthroth scott, need a good book suggestion?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir yes they do http://t.co/wCSAZZQPae

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'm a huge fan and give y'all too much business...so please fix the damn wifi!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @HutchinsJim Yes, I made the flight and got my workout in too.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue 2 words: "staff training." What a joke-

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united and I was denied an upgrade because of catering issues??? #poorservice

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Still irritated that our well planned and booked return was messed with & with no warning.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I'm here @ChicagoMidway airport.  I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing.  #Very mad customer

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: Made it to #Costa #Rica and back @JetBlue Missing it already!  #Pura #Vida!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks!! Great service in #T5 already! #lovejetBlue

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways that's ok, just know that I'll most likely never book with you again

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Hi there, looks like my connection is delayed too so I'll make it. Thanks!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir beyond ready

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir  thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Change in the Air for Travelers, Investors - @BloombergNews http://t.co/6redD3vC73

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Yes and that is appreciated but misinformation damages credibility.  You may want to have someone observe in Newark #fwiw

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways DCA->HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt & 1 announcement 4 > hour!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Will my us air points now be combined with yours?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united ... horrible wait time on 4348 to get a gate  ..shows total miss  management . Value customer time and respect thier sentiment

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue: DCA to Nantucket - Washington Business Journal http://t.co/ebxC94kFJD

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir my ticket was booked 1/27 to CUN. Does the arrival time reflect that CUN is now on EST time?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue or she ;)

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Seriously doubt that as I am still sitting inside at the gate.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Any news about the departure of the flight UA51?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue time to reevaluate my nyc carrier.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue you guys need live chat.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir you set a schedule try and keep it !!! #AAALWAYSLate Flight

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir discount for three delays?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: ..... Can you not? ?@JetBlue: Our fleet's on fleek. http://t.co/udPq0flIQo??

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... ??¡ I want free internet

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir I ?¤ï¸? you! The only airline that understands us military families and our unpredictable changes. Pound it ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Am I upgraded on my next flight?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue That's right! :) Game, set, match.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @usairways  this is ridiculous at CLT  and we missed our connecting flight because of a chuckhole  on runway??  #shameful (1/1)

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir is having a sale! I'm delighted!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @keithlaw  I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story!  #Creditcardsales

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ??ï?â?ï?â?ï?â?ï?â?ï?â?ï?â?ï??

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united: "Left gate 5 minutes early."
My thoughts: "That doesn't count if you sit on the Tarmac for a half hour." #comeonpeople

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue I?m getting an ?it depends?? vibe. Fair enough!

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( </3

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input:
@united @annricord 0162431184663.
3 of your agents said we would be refunded. Agents said United should never have sold us the ticket.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united tried that. Cannot figure out where to go to get it.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue the big board says we aren't leaving until after 8:30 ??©

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @hhagerty that's a lie.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica I love the dancing little richard. cool beans.

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir CEO Gary Kelly, "You all are absolutely my heroes!" #SouthwestRally #BWI #bestemployees #swaculture http://t.co/JTxyHQHfJJ

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways does anyone from your airline know how to do their job?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Hoping you answer the phone today?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united can you help me add my KTN to this reservation PLZ?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways have checked all day.  CHO needs added.  Please evaluate.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united You make it hard to fly with you. Delayed over an hour and now the plane  is turning around & heading back to the gate. #connection?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter ????

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @SouthwestAir My Fav!!!!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @VirginAmerica is my new go to airline

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united just give up.  Your service is terrible.  If I wasn't forced to use United on certain routes, I never would.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united  UA 1706 there is no way a plane "loses its software" I believe you decided to do an upgrade...

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways Thanks for calling me about my 10:00p redirected flight at 10:07p. #SmoothOperation

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue No not yet. I will notify them. I'm new at this! ????

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir thanks for getting back to me. But I will find other airlines in the future.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir The website won't let me view my reservation due to "changes made outside http://t.co/nwF2FkA8fY". I'm on hold now to get help.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir is that something the crew on the current leg can request of the gate team on the next leg?

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir @kconti44 This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side #Air Berlin, LAN and AA.

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help.  Direct message faster than calling 800 number? #Backwards

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @AmericanAir Are you expecting any delays out of #DFW tomorrow morning?

Rejected response: positive, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @JetBlue Awww thank you B6! Glad to hear it!  Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :)

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways I just think if I am staying w your airline & rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!

Rejected response: neutral, negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere.

Rejected response: neutral, positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative:

Input: @USAirways got through on the phone. usair Cancelled Flightled her return flights because she missed a flight on her way out. they took care of it

Rejected response: positive, negative